Related
I searched the forums and google and couldn't find an image similar to what is happening to my fuze.
So yesterday I noticed a problem with my fuze screen, and i don't know if i can't explain the problem or what, but at&t is convinced it's damaged and will charge me a bunch if i even try to send it in.
There are no cracks, scratches, whatever. (I wish i could take a pic, but the only cam i have is the phone)
The problem is that the surface of the screen (I think the soft touch screen top) seems to have a thin layer of 'something' in there. It is the same shape as the screen, centered, and about 70% of the screen's size. The effect is something like the shimmer/rainbow from a very thin layer of oil on water. (thin film interference?) Anyways, the touch screen still works, the lcd still works, the glass isn't cracked, and I have no idea what happened. I use a screen protector and am very protective of my baby.
I'm thinking I need to order a new digitizer and replace that? ($25 and some labor doesn't sound bad after talking to AT&T about what i would get charged if they decide it's physical damage)
I dunno, if anyone has experience with damage like this or at&t or replacing digitizers and has any words to help me, either with explaining what happened or what i should do, that would be much appreciated.
I had the EXACT same problem on my fuze. It looked like the layers of the screen began to seperate. AT&T scared me that they would charge me for this so I sent it directly to HTC and they replaced the screen at no cost to me...took about 2 weeks.
AT&T Warranty agents are trained to be cautious in regards to damage to devices as the mail program doesn't leave much(any) option once you send the phone back for the exchange. It's either no-damage/no-charge or damage/charged, after which you cannot go back on the exchange.
My advice is to see if there is a Device Support Center in your area.
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
I went to one with my possibly damaged Fuze and they took a look at it and exchanged it without any "possible" charges jargon.
If that isn't an option, you could buy a pre-paid phone to use while you send it in to HTC as TheSopranos16 did for repair.
Good luck!
Sir, the problem you have is this:
http://forum.xda-developers.com/showthread.php?t=439410
I only hope my xperia doesn't get it.
i have this same exact problem. its technically called a newton ring. att wanted $500 to fix it and the htc rep told me that whenever they encounter this they usualy dont cover under warenty because it is due to pressure on the screen and it would cost something like $300 to fix. so i basically said forget it and now im stuck with it.
Hey guys. My TP seems to have a streak that looks like water/oil behind the screen. This phone is only a couple of months old and I've taken good care of it. It hasn't been anywhere near water (the water damage indicator is intact).
I read somewhere that this isn't water, but that when the LCD and the touch overlay make contact, it can produce this spot.
My concern is that this phone is being warrantied next week. My friend was kind enough to push it through for me, but he warned that when they get my current phone back after they mail me the replacement, they'll notice that mark. After that, they might void my warranty and charge me full retail for the phone ($550, after I already paid $350 for this one).
He suggested that I CAREFULLY take the phone apart and clean that mark up before I send it back (he thinks it's a water spot, but he's not sure). I can do that and try my best to avoid voiding the warranty (stickers, etc). However, I figured I'd ask here first and see what other suggestions I can get on how best to clean this mess up.
Any suggestions?
It's probably a Newton Ring. Don't put the phone in your pocket. It's usually caused by pressure on the digitizer.
The digitizer is basically two transparent conductive sheets squishing a gel between them. When you touch with the stylus, it dimples one sheet so they touch. Constant pressure over a large area will cause the gel to become nonuniform in thickness and you get the oily looking mark.
http://forum.xda-developers.com/showthread.php?t=475294
-I had this happen on a PDA I had once and I think it went away, or maybe I massaged the digitizer a little and it made it better, I don't remember. But it did get better.
Oh excellent, thanks for your reply man That thread was informative. Yeah, that's what I thought it was too, but I wasn't sure, still pretty new to this. Do you think VZW/HTC will void the mfg warranty over it (like they would over water damage)?
What I'm basically getting at is, should I go through the effort of trying to get rid of the spot so they won't kick up a fuss, or will they cover it no problems?
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
duke_stix said:
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
Click to expand...
Click to collapse
Yeah, I'm not going to open it I was contemplating it, but it seems like the warranty should cover this "problem." I just hope Verizon doesn't kick up a fuss about it. If they do, I'll follow your advice and get them to verify that I caused the fault.
Thanks for the feedback
I got a G Tablet for Christmas and there are three specks of dust under the glass! Oh so frustrating. I'm gonna exchange it (not looking forward to shipping fees and waiting) because it drives me crazy.
Am I the only one with this problem?
I'd hate for my replacement to have the same problem.
I have the same problem, 2 decent sized pieces of dust under the glass. Since i'm in Australia I'm not about to ship it back to the US for a warranty replacement.
I will probably try to disassemble it and see if I can lean it myself. Pretty ordinary QA..
I replaced my first gtab because of dirt behind the screen. I opened the replacement in the store before I took it home, just to make sure.
Dust under screen - Solution!
I had this issue come up after about 1 1/2 months, about 5-6 annoying white specs appeared between the touchscreen and the lcd panel. I really did not want to return yet another gTab (first one had bad power port) so I took a chance with some canned air. Being very careful not to allow any of the propellant inside, I removed the memory card and gave a couple of quick blasts of air into the memory slot and again in the usb port. Problem SOLVED! All of the dust specs under the screen disappeared and the display is once again flawless and clear. I suggest giving this a try before committing yourself to going through the return process.
Two weeks ago my mighty and shiny TF700's touchpanel stopped working partly. I discovered that only a small part of the touchpanel was registrating my touches. I also discovered two small cracks on screen. Not sure if it is the Gorilla Glass or the LCD that have cracked, since the cracks were beneath the glass. If I draged my nail above the cracks, I couldn't feel it. Here is a video; (Those two dots constantly lighting are trigged by the two mentioned cracks)
http://www.youtube.com/watch?v=SZ1xX4IT8jU&feature=g-upl
ASUS servicepartner declined warraty based on these cracks and claim that the user caused. I just don't get how I can make a internal damage without making external damages. Also, what I dont understand that the touchpanel is working were the two cracks are present, and the touch panel isn't working where there are no cracks. As I see it is two separate faults!
This is the response I got from ASUS Nordic:
Hi
The thing is with the tranformers that the glass is made of so called gorilla glass and
it can take more punishment then the touchpanel that is beneath it. This can create
situations that can seem somewhat illogical from the customers perpective as there
is no "visible damage" to the touchpanel but it has in fact gotten damaged.
I can''t speculate to how the damage was received but the panels are not cracked
when they leave the factory.
Unfortunately this type of damage is not impossible to make on the product.
Best Regards,
XXXX
ASUS Nordic
Click to expand...
Click to collapse
Hi
The gorilla glass does flex and this may cause that the panel itself gets cracked but
the gorilla glass is fine.
I''m really sorry but we can''t handle your case as an in warranty case.
Best Regards,
XXX
ASUS Nordic
Click to expand...
Click to collapse
Is anyone buying this explanation from ASUS?
Ok this is actually so scary how sucky the Asus service is. I paid a lot for my tablet and having these hot pixels on my tablet.
I feel a bit that I am trapped now in this investment. But this will surely be my first AND last Asus product ever. Not that I dont like my tablet but things like this example here make me stick with companies who can handle the warranty well. Samsung is quite ok with theirs. Not perfect but ok.
Sorry to hear, man. I don't buy it, but I'm pretty sure they're safe to state this, since it's pretty much impossible for any customer to prove them wrong in any way. Display damages? Blame the customer, no matter what.
With all the issues people are experiencing with poorly manufactured units where the display is "popping" out or you get clicking noises because it isn't placed properly down on the frame, I can totally see where these things can cause stress to the glass and panel which in rare cases can cause cracks or damage it otherwise. Too bad they'll never admit to any issues like that. There's apparently no such thing as "a known issue" with Asus.
I've been tempted to RMA mine because of the uneven glass and clicking noises around the edge, but I'm going on a long flight next week, and I didn't want to be without the tablet then. I'll probably do it once I get back, though. Asus can't get away with the shoddy workmanship on these devices.
The most annoying part? They know it's shoddy, they know about these issues, but they'll NEVER admit to them.
Never email them... Call them and if they don't RMA, ask for manager.
ASUS explaination is just BS!
the Touch Controller is under/in the Gorilla Glas, even if the glass is broken the most digitizers (the name of this unit) still works.
If your Digitizer don't work but your screen/glas is not broken this is definatly a RMA case.
If they don't want to change and tell you it is your fault -> go to a lawyer. or tell ASUS that you will contact a lawyer if they don't want to make a RMA for there own fault.
Guys, don't be so stupid and buy all of the companies explainations! Somethings it is just enoght to make more pressure!
kabauterman said:
ASUS explaination is just BS!
the Touch Controller is under/in the Gorilla Glas, even if the glass is broken the most digitizers (the name of this unit) still works.
If your Digitizer don't work but your screen/glas is not broken this is definatly a RMA case.
If they don't want to change and tell you it is your fault -> go to a lawyer. or tell ASUS that you will contact a lawyer if they don't want to make a RMA for there own fault.
Guys, don't be so stupid and buy all of the companies explainations! Somethings it is just enoght to make more pressure!
Click to expand...
Click to collapse
Hire a lawyer, pay 100-1000$ an hour depending on experience.
Conclusion? NOT WORTH IT. Get Squaretrade warranty with accidently warranty if you're under 90 days of purchase and let them deal with it.
Wasn't the tablet working well before? Then all of a sudden it stopped working. You mentioned there were cracks. If it was there before your purchase, you would have noticed it and returned it. Few weeks/months later you find cracks so the touchscreen doesn't work. I'm not trying to bash OP but you could have squashed the glass which caused enough flex to damage the display and touchscreen. Asus warranty does not cover damages like that.
It doesn't matter if there is a crack in one side of the screen and functions well. I've seen displays that are FULLY cracked all over the screen and it works well. I see no reason with argue with Asus because they didn't create the cracks.
Even though Asus QC is lacking, I've never seen internal displays cracked or touchscreen doesn't respond when people purchased their tablets.
ImYoungxD said:
Hire a lawyer, pay 100-1000$ an hour depending on experience.
Conclusion? NOT WORTH IT. Get Squaretrade warranty and let them deal with it.
Click to expand...
Click to collapse
I don't know how it realy works in the USA, but here in Germany a Company don't gives just 'warranty'
also the reseller MUST give you 2 years "warranty". If ASUS don't RMA it, give it back to the shop?
And I don't mean realy hireing a lawyer, I mean sometimes just the word and the pressure is enoght.
But realy this is a clear RMA case. WTF?
If my glass cracked, all by itself, I would expect an RMA. If I accidentally cracked it, I would not be shocked that something else got squashed too, and I would not expect any of that to be covered.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Thanks for your reply guys!
ImYoungxD said:
Never email them... Call them and if they don't RMA, ask for manager.
Click to expand...
Click to collapse
My first attempt was a call to ASUS support in Norway (where the tablet was bought), but I was shocked of the poor knowlegde and the attitude of the customer service representative. However I was encouraged to fill out a online complain form.
kabauterman said:
ASUS explaination is just BS!
1) If your Digitizer don't work but your screen/glas is not broken this is definatly a RMA case.
2) If they don't want to change and tell you it is your fault -> go to a lawyer. or tell ASUS that you will contact a lawyer if they don't want to make a RMA for there own fault.
Click to expand...
Click to collapse
1) That is exactly my point. If the Gorilla Glass isn't protecting the digitizer, then it have to be poor manufacturing. A product that have been on my desk all night, and suddenly shows a crack in the morning si kind of shocking for this kind of premium product.
2) Luckly I don't have engage money hungry lawyer to help me out here. I have contacted Civil Council which help me in this case, for free.
ImYoungxD said:
Hire a lawyer, pay 100-1000$ an hour depending on experience.
Conclusion? NOT WORTH IT. Get Squaretrade warranty with accidently warranty if you're under 90 days of purchase and let them deal with it.
Wasn't the tablet working well before? Then all of a sudden it stopped working. You mentioned there were cracks. If it was there before your purchase, you would have noticed it and returned it. Few weeks/months later you find cracks so the touchscreen doesn't work. I'm not trying to bash OP but you could have squashed the glass which caused enough flex to damage the display and touchscreen. Asus warranty does not cover damages like that.
It doesn't matter if there is a crack in one side of the screen and functions well. I've seen displays that are FULLY cracked all over the screen and it works well. I see no reason with argue with Asus because they didn't create the cracks.
Even though Asus QC is lacking, I've never seen internal displays cracked or touchscreen doesn't respond when people purchased their tablets.
Click to expand...
Click to collapse
That is correct, the cracks wasn't present and the touch panel was working when I got the product. I purchased this device three month ago.
My question is it really possible to crack the digitizer without harming the Gorilla Glass? Gorrlla Glass is know to be scratch proof, not "bullet proof" is you get my point. And why is the digitzer is working where the cracks are and not working were the digitizer is free of cracks. (see the video).
I don't expect you to anwere these questions. I just want to higlight that fault on can exist on a product but doesn't occur later. That's why we have a law in Norway to protect these kind of faults. All fault within 6 months have to been seen as manufactor fault unless the manufactor can prove otherwise.
I don't think those fault (cracks and touchpanel issue) are related as I explained earlier. I suspect the service partner to just have declined warranty based on a visual inspection. ASUS warranty may not cover it, but a law given warranty of 5 years (Norway) should cover it as the touchpanel malfunction independent on the cracks.
Ali give them he'll! We got similar institution here in Finland and I will contact them first time in my life if Asus starts to give me any Bs. I have these hot Pixels and looks like it is slowly getting worse so I think my time to battle Asus will come. And this already did go to Asus service and they returned it saying no problems.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
CandyAndy said:
Ali give them he'll! We got similar institution here in Finland and I will contact them first time in my life if Asus starts to give me any Bs. I have these hot Pixels and looks like it is slowly getting worse so I think my time to battle Asus will come. And this already did go to Asus service and they returned it saying no problems.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Seems like you are having a stronger case, I hope they don't give you hard time. I will keep updating as the my case moves on.
I must say I hate it, I really want to like ASUS and they product. On paper they are like a wet geeky android dream.
Just to follow up this thread
Finally ASUS Nordic agreed to repair my tablet. After including civil council, sevraø e-mails, and me beeing CSI up their asses, it finally paid!
Looking forward to get it back and try out JB 4.1
What did you exactly do and why did they suddenly pay?
usern ameisval idandnot said:
What did you exactly do and why did they suddenly pay?
Click to expand...
Click to collapse
According to Norwegian law all fault on products within 6 moths have to be asumed to production error, unless the the producent (ASUS) can prove otherwise. As you can read on my opening post ASUS Nordic wasn't cooperative in the beginning, so I contacted Consumer Council and they wrote a letter to ASUS for a response. This seems to change ASUS attitude and agreed to let a technician to have a look at the tablet. Until now ASUS declined the warranty only based on their servicepartner's visual inspection of the tablet.
Previously I have been e-mailing my complains to the service desk, which probably have been trained to say "no" to all mechanical defects. Since Consumers Council was involved I had access to email adress to ASUS guy higher up in the system. I wrote him a new email with CC to Consumers Council. (NOTE this email is originally written in Norwegian, so I just used Google Translate)
ASUS Nordic
I refer to the e-mail sent to the Consumer Council Representative XXXXX. A copy of the e-mails are attached.
First and foremost I'm expecting a better clarification from ASUS and their service partner XXXXX supporting workshop alleging that injury is caused by external stresses. I have been in contact with InfoCare by phone and been told that the warranty has been rejected alone based on visual inspection and that it has not been carried further research to determine specific causes of damage. Tablet is a complex product and a visual inspection alone is unfortunately not sufficient for judging the cause of the injury. It is true that Gorilla Glass 2 is flexible. But as you put it in the mail so this may be the cause. It suggests that you are not confident direct cause of the damage and I find myself not in the warranty being denied suggestions. Moreover a deflection of Gorilla glass as close to the suspension point is contrary to everything I have learned in my study mechanical engineering.
My arguments for damage not caused by external stresses is based on the following:
*- There is no other physical damage to your tablet. This is a result of careful use and proves that the tablet has not been subjected to physical abuse.
*- The mentioned cracks in the glass is on the inside. It is unclear whether the cracks are Gorilla glass, digitizer or LCD panel. Damage to the LCD panel leaves dark spots and faulty digitizer sign not touch the damaged area. In my case worked digitizer and there was no dark areas in the damaged area of the panel. Digitizer did not know there were cracks in the glass. Thus, the defective digitizer a consequence of fractures. (Http://www.youtube.com/watch?v=SZ1xX4IT8jU&feature=g-upl).
*As I have pointed out earlier in the e-mail sent to ASUS, this shows that there are two separate and independent errors on your tablet. Here is an example of ASUS Transformer product that has cracks in Gorilla glass but the LCD panel and digitizer still works. (Http://www.youtube.com/watch?v=n5BMjYSmawI&feature=related).
*- It must also be taken into consideration is the nature of the cracks in the glass. Contact damage to glasses have circular shaped cracks that form around the contact area. This is not the case with my tablet. The cracks here are two parallel and lined shaped cracks. This is caused by the error output from the manufacturer's side. The fault is not necessarily apparent at delivery, but may occur at a later date. See explanation below to support this:
*Impact Breakage
Glass often breaks when it is struck by an object. A ball hitting a window or a pebble striking a windshield often results in cracked or broken glass. Impact breakage usually results in a circular pattern centering where the object hit the glass. The pattern of an impact break often looks like a spider web embedded in the glass.
Stress Cracks
Glass manufacturers anneal glass by holding it a temperature for a period of time during the manufacturing process so that the internal stress in the glass is Reduced. If the glass was not properly annealed, the glass will crack, break or explode. The break pattern for sheet glass subject two stress crack will be linear rather than circular (as in an impact break).
*
Spontaneous Breakage
Sometimes glass just breaks. Most of the time spontaneous glass breakage is the result of improper annealing of the glass by the manufacturer or thermal shock of the glass during normal usage. Pull a glass out of the oven or dishwasher when it is hot and place ice water into the glass and it may break due two thermal shock. These breaks tend to be linear and not circular.
*
Source:
http://www.ehow.com/facts_7341684_broken-glass-patterns-causes.html
http://www.swgmat.org/Glass% 20Fractures.pdf
- Unfortunately, it is not the first time a buyer of the ASUS Transformer series detects cracks in the screen without the tablet of been exposed to external stresses. A simple Google search shows that I am far from alone.
Internationally
http://www.transformerforums.com/forum/transformer-pad-infinity-help/26259-screen-crack.html
http://forum.xda-developers.com/showthread.php?t=1530660
Even the separate page for this!!
http://crackformerprime.blogspot.no/
Norwegian
http://newth.net/eirik/2012/06/17/komplett/
I appreciate that ASUS wants to help you with more in-depth analysis but still amazes me that it has not already been done from the beginning. It must be totally unnecessary to include the Consumer Council for a manufacturer to maintain a charge them under the law.
I accept the offer and looks to me that this is being done by a neutral party and in this way we ensure a fair conclusion for both the defendant and myself. It is also important to clarify the arguments that are mentioned in this e-mail.
Click to expand...
Click to collapse
Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable? Or even better, where can I get the new back-plate? Cuz mine now looks terrible..
Desperately waiting for some advice...
almightytaek said:
Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable?
Desperately waiting for some advice...
Click to expand...
Click to collapse
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.
BTrack said:
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.
Click to expand...
Click to collapse
If you do not have an extensive warranty, you'll probably lose about as much money repairing this unit as when you'd buy a new one (it sounds pretty bad, judging from your story). It might be better to bite the bullet, as BTrack proposed.
Hard for me to see what happened by the pics.
Someone had post sometime back that they were parting out their broken Infinity.
Maybe the search can turn up the thread.
Glad I've had a folio around mine.
Banged it a few times being careless.
I feel for ya...hope you can find a fix.
Ouch, unless yo have insurance I think you may be out of luck. I know Asus will fix tablets with " costumer induced damage", but they charge for parts and labor. And it looks like it would cost more to fix than buying a new tablet.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
.Just an off the wall idea, you might try sending a PM to someone who has bricked their device and see if they want to sell it. You might be able to pick up the case and connector that way
I had a drop onto tile with my first prime.
My AMEX covered the cost but they made me send it to Asus (even after getting an estimate) instead of just refunding the money like they had on some previous items. When mine dropped it was just the front glass that cracked all the way across, as well as the aluminum body being deformed. The touchscreen was working, screen worked, device was fully functional. The final repair + shipping came to around $378, and that was still a functional (though sharp, pointy and ugly) device when it got to them. If you bought it on a credit card you should check to see if they have any kind of accidental coverage. Good luck
Well thanx a lot guys..
Thank you for all your help.
I guess I just have to buy new one then..:crying:
almightytaek said:
Thank you for all your help.
I guess I just have to buy new one then..:crying:
Click to expand...
Click to collapse
Why don't you try taking it apart like you initially did, buy a bricked one and try to fix it?
You could sell it to me so I don't have to disassemble a fully working one to play with hardware
I had dropped mine off a table onto a concrete as well. About the distance too. Hit right in the corner of the power button. The glass held up well. The metal bent up and plastic completely cracked through. I was able to squeeze it back together, but was still bent up. It still was functional.
I was did an a-hole move. Since I did it a week after receiving from Amazon, I told them it came damaged, but packaging was fine. They exchanged and not a problem.
You could try exchanging it from where you got it. Another option, there are aftermarket warranty services that you may be to use if you got recent enough. Some allow you to get purchase within thirty days of purchase.
Although, my guess, you probably past that time. I would suggest trying to fix it again. At this point, you have nothing to loose.
Send it back ta Asus for an estimate to repair. Ya never know, you might get off with a cheap fix.....worth a try.
I'm bummed for ya though.
Brad
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app