Hey guys. My TP seems to have a streak that looks like water/oil behind the screen. This phone is only a couple of months old and I've taken good care of it. It hasn't been anywhere near water (the water damage indicator is intact).
I read somewhere that this isn't water, but that when the LCD and the touch overlay make contact, it can produce this spot.
My concern is that this phone is being warrantied next week. My friend was kind enough to push it through for me, but he warned that when they get my current phone back after they mail me the replacement, they'll notice that mark. After that, they might void my warranty and charge me full retail for the phone ($550, after I already paid $350 for this one).
He suggested that I CAREFULLY take the phone apart and clean that mark up before I send it back (he thinks it's a water spot, but he's not sure). I can do that and try my best to avoid voiding the warranty (stickers, etc). However, I figured I'd ask here first and see what other suggestions I can get on how best to clean this mess up.
Any suggestions?
It's probably a Newton Ring. Don't put the phone in your pocket. It's usually caused by pressure on the digitizer.
The digitizer is basically two transparent conductive sheets squishing a gel between them. When you touch with the stylus, it dimples one sheet so they touch. Constant pressure over a large area will cause the gel to become nonuniform in thickness and you get the oily looking mark.
http://forum.xda-developers.com/showthread.php?t=475294
-I had this happen on a PDA I had once and I think it went away, or maybe I massaged the digitizer a little and it made it better, I don't remember. But it did get better.
Oh excellent, thanks for your reply man That thread was informative. Yeah, that's what I thought it was too, but I wasn't sure, still pretty new to this. Do you think VZW/HTC will void the mfg warranty over it (like they would over water damage)?
What I'm basically getting at is, should I go through the effort of trying to get rid of the spot so they won't kick up a fuss, or will they cover it no problems?
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
duke_stix said:
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
Click to expand...
Click to collapse
Yeah, I'm not going to open it I was contemplating it, but it seems like the warranty should cover this "problem." I just hope Verizon doesn't kick up a fuss about it. If they do, I'll follow your advice and get them to verify that I caused the fault.
Thanks for the feedback
Related
So I guess I'm the only idiot that's dropped his Fuze... Well maybe not the only, but the first that dropped it in such a way to not cause any (visible) physical damage, but enough to make the phone inoperable. Fair enough, I can accept the Dunce cap for this one.
The Phone works, receives calls/messages, even sync's with Activesync. Just one problem, The screen is black. The backlight turns on, but no image is displayed. Not even any of the boot screens. Sounds work, I sync'ed up all my data, everything seems fine, except for the screen.
So here is my Dilemma: Is there anything I can do to fix the phone? Or Am I going to have to re-flash the device to factory settings and try to call att/htc to get a replacement for a device that "just stopped working"?
I'd rather fix it myself just to avoid dealing with the carrier/manufacturer, but if that's my only option than so be it. Please Advise.
Thanks for any advice in advance.
You can try MyMobiler:
http://www.brothersoft.com/mymobiler-116759.html
But there might be something to accept/allow on the cellphone itself to see the screen. So maybe you can navigate to something on your phone to get it to work. Other than that, I have no idea.
Good luck, maybe reflashing doesn't seem like too bad of an idea.
sell it to me, its broken
Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)
I have dropped my Touch PRO about 5 times to tarmac while getting out from the car but nothing happened yet
do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos
Scrtcwlvl said:
Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)
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Click to collapse
Same exact thing happened to me minus the clothesline. Landed on the corner, back and battery popped out, powered it back up and black screen of death. Didn't want to wait till tomorrow to get it replaced but oh well, I'll be even more careful than I already am with it. I just need to reflash it to the stock ROM/SPL now. Thankfully I still have my Tilt as a backup.
tvos said:
do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos
Click to expand...
Click to collapse
I do have insurance, when they offered it at the Store I almost said yes before the rep finished explaining it. So I'll just reflash it to a stock ROM/SPL and get it replaced tomorrow.
If you guys have the fuze through AT&T then you can get warranty replacements quite easily as long as there isn't obvious physical damage suggesting user abuse, ie no crushed screens, liquid damage, etc.
Someone here might suggest that this is unethical abuse of the warranty exchange system, but I will vehemently disagree! Cell phones should absolutely be able to withstand occasional drops from pocket level to concrete, as this is a quite common occurence. Hell, my laptop was designed to be able to take a fall from a table top.
So I would suggest you call AT&T and tell them your screen just stopped working one day. Say you've done a hard reset and everything else they'll suggest you try, and they'll send you a refurb in the mail with a box to send yours back in. I would suggest reflashing the stock rom and spl before returning, though.
BTW, if I were to guess about the cause for the inoperable screen, it would be that the lcd connector came loose in the jolt from the fall. So if for some reason warranty exchange isn't an option, perhaps you could venture into the guts of your device and try firmly reseating the connector...
Has anyone's void warranty sticker ever fallen off of their HTC phone?
HTC is telling me that they can't repair my phone under warranty because some sticker is not on the phone. I never opened it nor sent it in for repair! They want to charge me $145.50 for a free repair under warranty! Anyone have a good defense for this?
That is realy bad:
These stickers have been made to break in case of removal.
It hadn't been there in the first place AND passed QC, the odds are slim that HTC will believe this.
Not that I am saying that you are lying, just that HTC doesn't believe that it could happen.
IMHO there is nothing you can do if you got a phone without void sticker and HTC denies you your warranty.
Best of luck!
EquinoXe
Ya, I'm not sure if it wasn't put on from the factory or if it fell off with my obsessive usage. lol
basically its a sticker that goes over a srew, to open the case you have to remove the sticker or damage the sticker.....
if it was water damage you can fix that lol
They say I need to replace the flexboard. Anyone have any suggestions?
The doesn't respond and the earpiece doesn't work.
I dont really want to pay $145 for a phone im going to use for 9 more months...
I doubt you can replace a flexboard by yourself if you hadn't had any experience with these things.
you can go over to your device's specific section in the forum and look it up.. see if there's any info on this. hope you find something
nir36 said:
I doubt you can replace a flexboard by yourself if you hadn't had any experience with these things.
you can go over to your device's specific section in the forum and look it up.. see if there's any info on this. hope you find something
Click to expand...
Click to collapse
Depending on the device the flexboard could be bought for relatively cheap, and with the help of the service manual you could assemble it yourself (if you have some degree of mechanical insight and know how to hold some basic tools).
Just keep track of all the screws and be gentile with the device..
void sticker
does anyone know of any place i can purchase one of the screw cover void stickers?
In search of Void stickers
I got my phone a couple of weeks after it came out. Then shortly after I rooted it and installed a custom rom. Everything was fine until about a month or so later when I noticed dust gathering at the bottom left corner of the screen. So I figureed I can disassemble it and when I was half way pulling it apart, I realized its too risky! Needless to say I removed the Void sticker...guess my only option is to find a sticker and un-root the phone so I can send it for repair. Any one know where I can get my hands on this tiny little things? Any help is much appreciated!
I searched the forums and google and couldn't find an image similar to what is happening to my fuze.
So yesterday I noticed a problem with my fuze screen, and i don't know if i can't explain the problem or what, but at&t is convinced it's damaged and will charge me a bunch if i even try to send it in.
There are no cracks, scratches, whatever. (I wish i could take a pic, but the only cam i have is the phone)
The problem is that the surface of the screen (I think the soft touch screen top) seems to have a thin layer of 'something' in there. It is the same shape as the screen, centered, and about 70% of the screen's size. The effect is something like the shimmer/rainbow from a very thin layer of oil on water. (thin film interference?) Anyways, the touch screen still works, the lcd still works, the glass isn't cracked, and I have no idea what happened. I use a screen protector and am very protective of my baby.
I'm thinking I need to order a new digitizer and replace that? ($25 and some labor doesn't sound bad after talking to AT&T about what i would get charged if they decide it's physical damage)
I dunno, if anyone has experience with damage like this or at&t or replacing digitizers and has any words to help me, either with explaining what happened or what i should do, that would be much appreciated.
I had the EXACT same problem on my fuze. It looked like the layers of the screen began to seperate. AT&T scared me that they would charge me for this so I sent it directly to HTC and they replaced the screen at no cost to me...took about 2 weeks.
AT&T Warranty agents are trained to be cautious in regards to damage to devices as the mail program doesn't leave much(any) option once you send the phone back for the exchange. It's either no-damage/no-charge or damage/charged, after which you cannot go back on the exchange.
My advice is to see if there is a Device Support Center in your area.
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
I went to one with my possibly damaged Fuze and they took a look at it and exchanged it without any "possible" charges jargon.
If that isn't an option, you could buy a pre-paid phone to use while you send it in to HTC as TheSopranos16 did for repair.
Good luck!
Sir, the problem you have is this:
http://forum.xda-developers.com/showthread.php?t=439410
I only hope my xperia doesn't get it.
i have this same exact problem. its technically called a newton ring. att wanted $500 to fix it and the htc rep told me that whenever they encounter this they usualy dont cover under warenty because it is due to pressure on the screen and it would cost something like $300 to fix. so i basically said forget it and now im stuck with it.
Hi,
please can you help me ?
About a month ago I wanted to install IS on my brand new HTC Sensation XE.
After 3-4 days in rice it dried up, but there are some stains ( visible only on white background ) on my screen. It looks like this but smaller
i45.tinypic.com/2wh30c1.jpg
I think that the screen is absolutely DRY I did it month ago and dried it with rice.
BETTER:
youtube.com/watch?v=MvUB-ISEDII&feature=youtu.be&hd=1
Thanks and sorry for bad LINKS cant post URL
Help you do what?
The only way to remove the stain is to replace it!
The warranty is void now, do you have insurance they might resolve it for you.
If it was mine and visible only on a white screen, I'd learn to live with it as the repair, if paid for will not be cheap
there may be other issues over the horizon depending on how wet the phone was
no indication in your post and Im not going to watch the video
Warranty void ? Why ?! Phone was off for recommended time and screenprotector installed properly like thay write in manual.
Since it isn't a hardware defect it probably won't be covered under warranty.
Do you think that they can find marks after water under screen so they will say its my fault ?
I have screen insurance maybe will be better crack it with something and send it to repair for free
Nemesis94 said:
Do you think that they can find marks after water under screen so they will say its my fault ?
I have screen insurance maybe will be better crack it with something and send it to repair for free
Click to expand...
Click to collapse
It depends whether they bother to look or not. Some companies seem to check better than others.
That could be an option though, but have a look for other people's experiences who've sent their phone in to the company for repair if you can.
My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
joeman55 said:
My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
Click to expand...
Click to collapse
You dropped it in water. You already voided your warranty. Opening the back and trying to fix it yourself really doesn't matter at this point does it. If you manage to use rubbing alcohol and through some magic of chemistry reset the sensor and return the device for RMA all you've managed to do is commit fraud. Be a man and accept responsibility for your actions instead of expecting Google to pay for your mistake.
This thread should be locked before I can't contain myself as nicely as poster above me.
WR
Sent from my Nexus 5
marleyfan61 said:
You already voided your warranty
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Click to collapse
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
Doesn't anyone get insurance? Mine is against damage, loss, theft, drops, water, whatever.
EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
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Click to collapse
That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
shotta35 said:
That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
Click to expand...
Click to collapse
Not true. Say someone dropped it and the screen cracked. This isn't covered by the warranty but if the microphone went this would be covered unless it can be proven that the drop damaged the mic. OK, in this instance the water has killed the phone but the warranty isn't technically void in its entirety
EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
Click to expand...
Click to collapse
Perhaps. Google MAY cover things clearly not affected by or caused by water. Something like the button rattle. However currently Google replaces the phone with a new one, not refurbished (at least according to the rep I spoke with).. They will NOT do that with a phone that has water damage. This would open the door for people to drop their phone in water and then get a new one claiming button rattle.
The OP is clearly having issues related to water damage and is therefore not covered under warranty.
To the OP, I would suggest leaving it in rice for several more days and trying again. Sometimes more time is required. Sometimes it doesn't help at all.
@joeman55 - if you paid for the phone using a credit card (that provides accidental damage warranty), you may want to go that route.
I wish. I just paid for it using my debit card. I think for now, I will let it sit in rice for a few more days. Then, if that's still not working, go the RMA route. I had a friend who did that, and it worked out for him.
I see, one guy has no honor, but he's your friend.
So its OK.
Things perpetuate if no one makes a stand to do different.
It's clear, the change won't start with either of you two.
WR
Sent from my Nexus 5