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Void warranty sticker

Has anyone's void warranty sticker ever fallen off of their HTC phone?
HTC is telling me that they can't repair my phone under warranty because some sticker is not on the phone. I never opened it nor sent it in for repair! They want to charge me $145.50 for a free repair under warranty! Anyone have a good defense for this?

That is realy bad:
These stickers have been made to break in case of removal.
It hadn't been there in the first place AND passed QC, the odds are slim that HTC will believe this.
Not that I am saying that you are lying, just that HTC doesn't believe that it could happen.
IMHO there is nothing you can do if you got a phone without void sticker and HTC denies you your warranty.
Best of luck!
EquinoXe

Ya, I'm not sure if it wasn't put on from the factory or if it fell off with my obsessive usage. lol

basically its a sticker that goes over a srew, to open the case you have to remove the sticker or damage the sticker.....
if it was water damage you can fix that lol

They say I need to replace the flexboard. Anyone have any suggestions?
The doesn't respond and the earpiece doesn't work.
I dont really want to pay $145 for a phone im going to use for 9 more months...

I doubt you can replace a flexboard by yourself if you hadn't had any experience with these things.
you can go over to your device's specific section in the forum and look it up.. see if there's any info on this. hope you find something

nir36 said:
I doubt you can replace a flexboard by yourself if you hadn't had any experience with these things.
you can go over to your device's specific section in the forum and look it up.. see if there's any info on this. hope you find something
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Depending on the device the flexboard could be bought for relatively cheap, and with the help of the service manual you could assemble it yourself (if you have some degree of mechanical insight and know how to hold some basic tools).
Just keep track of all the screws and be gentile with the device..

void sticker
does anyone know of any place i can purchase one of the screw cover void stickers?

In search of Void stickers
I got my phone a couple of weeks after it came out. Then shortly after I rooted it and installed a custom rom. Everything was fine until about a month or so later when I noticed dust gathering at the bottom left corner of the screen. So I figureed I can disassemble it and when I was half way pulling it apart, I realized its too risky! Needless to say I removed the Void sticker...guess my only option is to find a sticker and un-root the phone so I can send it for repair. Any one know where I can get my hands on this tiny little things? Any help is much appreciated!

fuze screen (damage?), at&t warranty (crap?)

I searched the forums and google and couldn't find an image similar to what is happening to my fuze.
So yesterday I noticed a problem with my fuze screen, and i don't know if i can't explain the problem or what, but at&t is convinced it's damaged and will charge me a bunch if i even try to send it in.
There are no cracks, scratches, whatever. (I wish i could take a pic, but the only cam i have is the phone)
The problem is that the surface of the screen (I think the soft touch screen top) seems to have a thin layer of 'something' in there. It is the same shape as the screen, centered, and about 70% of the screen's size. The effect is something like the shimmer/rainbow from a very thin layer of oil on water. (thin film interference?) Anyways, the touch screen still works, the lcd still works, the glass isn't cracked, and I have no idea what happened. I use a screen protector and am very protective of my baby.
I'm thinking I need to order a new digitizer and replace that? ($25 and some labor doesn't sound bad after talking to AT&T about what i would get charged if they decide it's physical damage)
I dunno, if anyone has experience with damage like this or at&t or replacing digitizers and has any words to help me, either with explaining what happened or what i should do, that would be much appreciated.

I had the EXACT same problem on my fuze. It looked like the layers of the screen began to seperate. AT&T scared me that they would charge me for this so I sent it directly to HTC and they replaced the screen at no cost to me...took about 2 weeks.

AT&T Warranty agents are trained to be cautious in regards to damage to devices as the mail program doesn't leave much(any) option once you send the phone back for the exchange. It's either no-damage/no-charge or damage/charged, after which you cannot go back on the exchange.
My advice is to see if there is a Device Support Center in your area.
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
I went to one with my possibly damaged Fuze and they took a look at it and exchanged it without any "possible" charges jargon.
If that isn't an option, you could buy a pre-paid phone to use while you send it in to HTC as TheSopranos16 did for repair.
Good luck!

Sir, the problem you have is this:
http://forum.xda-developers.com/showthread.php?t=439410
I only hope my xperia doesn't get it.

i have this same exact problem. its technically called a newton ring. att wanted $500 to fix it and the htc rep told me that whenever they encounter this they usualy dont cover under warenty because it is due to pressure on the screen and it would cost something like $300 to fix. so i basically said forget it and now im stuck with it.

Water or some kind of spot behind the screen

Hey guys. My TP seems to have a streak that looks like water/oil behind the screen. This phone is only a couple of months old and I've taken good care of it. It hasn't been anywhere near water (the water damage indicator is intact).
I read somewhere that this isn't water, but that when the LCD and the touch overlay make contact, it can produce this spot.
My concern is that this phone is being warrantied next week. My friend was kind enough to push it through for me, but he warned that when they get my current phone back after they mail me the replacement, they'll notice that mark. After that, they might void my warranty and charge me full retail for the phone ($550, after I already paid $350 for this one).
He suggested that I CAREFULLY take the phone apart and clean that mark up before I send it back (he thinks it's a water spot, but he's not sure). I can do that and try my best to avoid voiding the warranty (stickers, etc). However, I figured I'd ask here first and see what other suggestions I can get on how best to clean this mess up.
Any suggestions?

It's probably a Newton Ring. Don't put the phone in your pocket. It's usually caused by pressure on the digitizer.
The digitizer is basically two transparent conductive sheets squishing a gel between them. When you touch with the stylus, it dimples one sheet so they touch. Constant pressure over a large area will cause the gel to become nonuniform in thickness and you get the oily looking mark.
http://forum.xda-developers.com/showthread.php?t=475294
-I had this happen on a PDA I had once and I think it went away, or maybe I massaged the digitizer a little and it made it better, I don't remember. But it did get better.

Oh excellent, thanks for your reply man That thread was informative. Yeah, that's what I thought it was too, but I wasn't sure, still pretty new to this. Do you think VZW/HTC will void the mfg warranty over it (like they would over water damage)?
What I'm basically getting at is, should I go through the effort of trying to get rid of the spot so they won't kick up a fuss, or will they cover it no problems?

If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.

duke_stix said:
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
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Click to collapse
Yeah, I'm not going to open it I was contemplating it, but it seems like the warranty should cover this "problem." I just hope Verizon doesn't kick up a fuss about it. If they do, I'll follow your advice and get them to verify that I caused the fault.
Thanks for the feedback

Screen Problem

My Fuze use like 9 month and today suddenly see this happen. Any idea ? The phone never been drop or smash before.. so weird.,

flippy_tv said:
My Fuze use like 9 month and today suddenly see this happen. Any idea ? The phone never been drop or smash before.. so weird.,
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I to have to tell you this but you are going to have to send your device in to have the screen replaced. I have seen this numerous times on XDA and every time the owner has to send the phone back to have the screen replaced. I hope your warranty is still good.

Wow.. i won't believe what i hear just now from AT&T, they said it is not cover as warranty. I have no F..ing clue why the hack they do this to me, it never been drop to water or ground or physical damage but the reps said it is consider not cover the warranty.. I got so piss.

flippy_tv said:
Wow.. i won't believe what i hear just now from AT&T, they said it is not cover as warranty. I have no F..ing clue why the hack they do this to me, it never been drop to water or ground or physical damage but the reps said it is consider not cover the warranty.. I got so piss.
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If the 1-year manufacturer warranty is still good I would call HTC. If the manufacturer warranty is still good your screen issue will be covered. I have known numerous people with the exact same screen problem and it was covered under the manufacturer warranty.

I have the same problem and no warranty...
i want to buy a new screen on ebay... it cost only 30 Euros or so. but the shops sell to party, only the screen and only the touchscreen.
this part the TOUCH SCREEN DIGITIZER ->
http://cgi.ebay.de/HTC-TOUCH-PRO-RAPHAEL-100-TOUCH-SCREEN-DIGITIZER-REPAIR_W0QQitemZ380196974454QQcmdZViewItemQQptZPDA_Accessories?hash=item5885816f76
or i need only the LCD screen?
in my opinion it looks like the first part... the touch screen digitizer
the "water like" looks near the touchpanel.

I have the same issue.. The screen will last a while in that state, but at some point the digitizer underneath will give way and render the screen useless. I had insurance ($125 deductable ouch!) so I am just getting a new fuze.
Just to note.. I pocket my phone daily, so I am thinking that the constant pressure is whats squishing these screens in a way that compromises the seal between the digitizer and the lcd.

[Q] How many water sensors are on the HTC sensation?

Hi I bought this faulty phone ... HTC sensation.. I'm looking behind the battery and the water sensor sticker is gone.. It's still under warranty but I don't want to send it in for repair and it turns out to be water damaged .. Their prices kill.. Even if I don't want to fix it theyll ccharge 35$ just for diagnosis .. So I'm just wondering if someone knows how to check if it's water damaged without the sticker behind the battery.. I just want to make sure it isn't before I send it in.. Any help is much appreciated! Thanks!

Mrdabbas said:
Hi I bought this faulty phone ... HTC sensation.. I'm looking behind the battery and the water sensor sticker is gone.. It's still under warranty but I don't want to send it in for repair and it turns out to be water damaged .. Their prices kill.. Even if I don't want to fix it theyll ccharge 35$ just for diagnosis .. So I'm just wondering if someone knows how to check if it's water damaged without the sticker behind the battery.. I just want to make sure it isn't before I send it in.. Any help is much appreciated! Thanks!
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Click to collapse
I didn't even knew they put such things on phone. I just popped my battery but can't see anything there that it could be. What would it look like ?
The past phones, that either my children or I have dropped in water or put through the washing machine, have always had water visible under the screen.

It looks like a white sticker, nothing special. As far as I know, every phone should have 3 in total. On the battery (close to the connections), under the battery (right below the battery connector and its a circle here) and there should be one inside the actual phone, close to a flex cable or something.

LOL,
Well you live and learn.
I played with the white sticker on the battery and made it go pink, just to see what'd happen ;-))
Thanks useful info, just in case.

yeah, they turn red/pink when get wet, dont try that at home because you will void your waranty. Use a old phone if you are interested, I know I lost my warranty ages ago on my K800i.