fuze screen (damage?), at&t warranty (crap?) - Touch Pro, Fuze General

I searched the forums and google and couldn't find an image similar to what is happening to my fuze.
So yesterday I noticed a problem with my fuze screen, and i don't know if i can't explain the problem or what, but at&t is convinced it's damaged and will charge me a bunch if i even try to send it in.
There are no cracks, scratches, whatever. (I wish i could take a pic, but the only cam i have is the phone)
The problem is that the surface of the screen (I think the soft touch screen top) seems to have a thin layer of 'something' in there. It is the same shape as the screen, centered, and about 70% of the screen's size. The effect is something like the shimmer/rainbow from a very thin layer of oil on water. (thin film interference?) Anyways, the touch screen still works, the lcd still works, the glass isn't cracked, and I have no idea what happened. I use a screen protector and am very protective of my baby.
I'm thinking I need to order a new digitizer and replace that? ($25 and some labor doesn't sound bad after talking to AT&T about what i would get charged if they decide it's physical damage)
I dunno, if anyone has experience with damage like this or at&t or replacing digitizers and has any words to help me, either with explaining what happened or what i should do, that would be much appreciated.

I had the EXACT same problem on my fuze. It looked like the layers of the screen began to seperate. AT&T scared me that they would charge me for this so I sent it directly to HTC and they replaced the screen at no cost to me...took about 2 weeks.

AT&T Warranty agents are trained to be cautious in regards to damage to devices as the mail program doesn't leave much(any) option once you send the phone back for the exchange. It's either no-damage/no-charge or damage/charged, after which you cannot go back on the exchange.
My advice is to see if there is a Device Support Center in your area.
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
I went to one with my possibly damaged Fuze and they took a look at it and exchanged it without any "possible" charges jargon.
If that isn't an option, you could buy a pre-paid phone to use while you send it in to HTC as TheSopranos16 did for repair.
Good luck!

Sir, the problem you have is this:
http://forum.xda-developers.com/showthread.php?t=439410
I only hope my xperia doesn't get it.

i have this same exact problem. its technically called a newton ring. att wanted $500 to fix it and the htc rep told me that whenever they encounter this they usualy dont cover under warenty because it is due to pressure on the screen and it would cost something like $300 to fix. so i basically said forget it and now im stuck with it.

Related

HELP: I (think) I killed my fuze!

So I guess I'm the only idiot that's dropped his Fuze... Well maybe not the only, but the first that dropped it in such a way to not cause any (visible) physical damage, but enough to make the phone inoperable. Fair enough, I can accept the Dunce cap for this one.
The Phone works, receives calls/messages, even sync's with Activesync. Just one problem, The screen is black. The backlight turns on, but no image is displayed. Not even any of the boot screens. Sounds work, I sync'ed up all my data, everything seems fine, except for the screen.
So here is my Dilemma: Is there anything I can do to fix the phone? Or Am I going to have to re-flash the device to factory settings and try to call att/htc to get a replacement for a device that "just stopped working"?
I'd rather fix it myself just to avoid dealing with the carrier/manufacturer, but if that's my only option than so be it. Please Advise.
Thanks for any advice in advance.
You can try MyMobiler:
http://www.brothersoft.com/mymobiler-116759.html
But there might be something to accept/allow on the cellphone itself to see the screen. So maybe you can navigate to something on your phone to get it to work. Other than that, I have no idea.
Good luck, maybe reflashing doesn't seem like too bad of an idea.
sell it to me, its broken
Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)
I have dropped my Touch PRO about 5 times to tarmac while getting out from the car but nothing happened yet
do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos
Scrtcwlvl said:
Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)
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Same exact thing happened to me minus the clothesline. Landed on the corner, back and battery popped out, powered it back up and black screen of death. Didn't want to wait till tomorrow to get it replaced but oh well, I'll be even more careful than I already am with it. I just need to reflash it to the stock ROM/SPL now. Thankfully I still have my Tilt as a backup.
tvos said:
do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos
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I do have insurance, when they offered it at the Store I almost said yes before the rep finished explaining it. So I'll just reflash it to a stock ROM/SPL and get it replaced tomorrow.
If you guys have the fuze through AT&T then you can get warranty replacements quite easily as long as there isn't obvious physical damage suggesting user abuse, ie no crushed screens, liquid damage, etc.
Someone here might suggest that this is unethical abuse of the warranty exchange system, but I will vehemently disagree! Cell phones should absolutely be able to withstand occasional drops from pocket level to concrete, as this is a quite common occurence. Hell, my laptop was designed to be able to take a fall from a table top.
So I would suggest you call AT&T and tell them your screen just stopped working one day. Say you've done a hard reset and everything else they'll suggest you try, and they'll send you a refurb in the mail with a box to send yours back in. I would suggest reflashing the stock rom and spl before returning, though.
BTW, if I were to guess about the cause for the inoperable screen, it would be that the lcd connector came loose in the jolt from the fall. So if for some reason warranty exchange isn't an option, perhaps you could venture into the guts of your device and try firmly reseating the connector...

Screen Problem

My Fuze use like 9 month and today suddenly see this happen. Any idea ? The phone never been drop or smash before.. so weird.,
flippy_tv said:
My Fuze use like 9 month and today suddenly see this happen. Any idea ? The phone never been drop or smash before.. so weird.,
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I to have to tell you this but you are going to have to send your device in to have the screen replaced. I have seen this numerous times on XDA and every time the owner has to send the phone back to have the screen replaced. I hope your warranty is still good.
Wow.. i won't believe what i hear just now from AT&T, they said it is not cover as warranty. I have no F..ing clue why the hack they do this to me, it never been drop to water or ground or physical damage but the reps said it is consider not cover the warranty.. I got so piss.
flippy_tv said:
Wow.. i won't believe what i hear just now from AT&T, they said it is not cover as warranty. I have no F..ing clue why the hack they do this to me, it never been drop to water or ground or physical damage but the reps said it is consider not cover the warranty.. I got so piss.
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If the 1-year manufacturer warranty is still good I would call HTC. If the manufacturer warranty is still good your screen issue will be covered. I have known numerous people with the exact same screen problem and it was covered under the manufacturer warranty.
I have the same problem and no warranty...
i want to buy a new screen on ebay... it cost only 30 Euros or so. but the shops sell to party, only the screen and only the touchscreen.
this part the TOUCH SCREEN DIGITIZER ->
http://cgi.ebay.de/HTC-TOUCH-PRO-RAPHAEL-100-TOUCH-SCREEN-DIGITIZER-REPAIR_W0QQitemZ380196974454QQcmdZViewItemQQptZPDA_Accessories?hash=item5885816f76
or i need only the LCD screen?
in my opinion it looks like the first part... the touch screen digitizer
the "water like" looks near the touchpanel.
I have the same issue.. The screen will last a while in that state, but at some point the digitizer underneath will give way and render the screen useless. I had insurance ($125 deductable ouch!) so I am just getting a new fuze.
Just to note.. I pocket my phone daily, so I am thinking that the constant pressure is whats squishing these screens in a way that compromises the seal between the digitizer and the lcd.

What might I expect to sell my Fuze for with a cracked screen?

It was a sad day indeed when my screen cracked. I had it in my jacket pocket and when I went to get out of my car *crunch* and my heart dropped.
I cracked the LCD just above where the hard keys are, and it sent cracks pretty much all over it.
No problem, I thought. I'll just order a new LCD/Digitizer and replace it.
I got a used one from Hong Kong on Ebay for $20 (showed up in 10 days, pretty fast for HK!)
Checked the manual went through all the steps and got as far as having the front panel detached from the keypad at which point I decided that this was just too friggin' much and I was entirely out of my league of being able to fix this.
With a fear of completely and utterly bricking my phone I put everything back together and crossed my fingers that it would still work when it was re-assembled....naturally when I was putting the back part of the phone on the speaker wires also broke off right where they attach to that little white piece. My efforts to re-attach them failed.
So I'm contemplating selling it to recoop some of the cost on a new phone (looking at the Tilt2) but I'm not really sure what I can expect to get for it. I see people selling totally broke ones on ebay for upwards of $100. I could include the LCD/Digitizer that I have as well, so that someone more technically savvy than I could easily repair it.
Other than the cracked screen and the lack of a speaker for audio the phone is otherwise totally functional. If anyone has any input or advice it would be greatly appreciated. Thanks!
If you still have the phone and want to get rid of it, please PM me... I need some parts for me Fuze

[Q] Screen Replacement (Difficulty?)

I managed to break the screen on my Optimus 3d last night, not sure if it was dropped or ran over. I found it face down in my driveway this morning and to my horror when I flipped it over the screen was completely smashed, however the phone is still working fine, minus the never ending ghost call issue.
What make the situation worse is Rogers just sent me out a replacement phone yesterday and I have to send this one back, in the next couple days.
So I called a repair centre and they wanted $190 to repair the phone, and stated they would need to replace the LCD and the glass screen. I know there is nothing wrong with the LCD screen, phone functions and all colours are good, just has broken glass.
My question is, can I repair just the glass without replacing the LCD? I have found the screen for around $30 on ebay. Based on watching the how to on youtube it doesn't look like too difficult of a job.
n3fta said:
I managed to break the screen on my Optimus 3d last night, not sure if it was dropped or ran over. I found it face down in my driveway this morning and to my horror when I flipped it over the screen was completely smashed, however the phone is still working fine, minus the never ending ghost call issue.
What make the situation worse is Rogers just sent me out a replacement phone yesterday and I have to send this one back, in the next couple days.
So I called a repair centre and they wanted $190 to repair the phone, and stated they would need to replace the LCD and the glass screen. I know there is nothing wrong with the LCD screen, phone functions and all colours are good, just has broken glass.
My question is, can I repair just the glass without replacing the LCD? I have found the screen for around $30 on ebay. Based on watching the how to on youtube it doesn't look like too difficult of a job.
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First of all , this was asked before. Read the forum. I know because i asked that question.
Check here ;
http://forum.xda-developers.com/showthread.php?t=2021232&highlight=screen
and here ;
http://forum.xda-developers.com/showthread.php?t=1971226
Carefully read them , especially my posts because i did it.
Where are you from and how fast can you get the replacements off ebay ?
When you get them it'll take about half an hour to fix it.
Nobody will notice unless there's damage to the LCD.
If it has we'll have to change it too.
I can guide you via Skype video calling.
Ok so I have managed to remove the broken screen, it was actually fairly easy my only concern is the part show at the 7:00 minute mark of the video below, was broken when I removed it. The copper tape strip (or whatever it is) is still in tact. Where can I purchase this part? I still have all the pieces and if worst comes to worst I will attempt to very carefully assemble the phone with the broken parts to see if the phone still functions. I'm assuming this is part of what operates the home, search, back and menu buttons.
I have already removed the glue and am going to pick up a new screen from London shortly. I had some adhesive remover and work in a glass shop so I have all the tools and cleaners to ensure my new screen sticks and fits nicely.
After reading the thread you linked I am wondering if the screen they sell in London will will include the outside casing, this would solve all of my problems. I guess I will know soon enough, heading to London now. I will let you guys know how I made out.
Heey if you look on youtube you find couple of videos its not very difficult i did it with a friend of my it takes 20 minutes be carful ^^
Goodluck
You can make do without a front case if you know what you're doing. I lacked equipment so i used alternative methods like shoe glue or blowdryer (which killed the original digitizer)...
No matter what you do they'll recognize if you don't buy it with a front casing though... (Already glued preferably)
I found it in turkey so i don't think you can't find it in london , resources are vast there...
Look around.
Remove the digitizer and check the lcd before heading to london if need be buy it as well.
If you need help you know where to find me...
Cheers!
Sent from my LG-P920 using xda app-developers app
Ok so I got the new screen installed and everything is working great. I purchased some 3m adhesive at the repair shop which made for a very clean replacement after removing all the old glue with some adhesive remover. Decided to grab a LCD for my brothers LG970 while I was there and repaired it as well.
New phone arrived yesterday evening, so I will be sending this one back this afternoon. The screen replacement is very clean so I'm not concerned about that but I did manage to lose the little speaker cover from the front of the phone, I just plan on telling Rogers it fell of at some point if they ask about it. Considering the phone is in working order with no physical damage besides wear and tear I don't expect an issue from Rogers.
By the way anyone want to purchase the brand new Optimus3d Rogers sent me? Not even taking this one out of the box, selling it and getting the as far away from LG phones as I can.
Thanks for all the help guys.
I could think about buying it but you need to disassemble it and wrap the parts good.
In Turkey it's illegal to buy phones from foreign countries but it's not if you buy not working parts.
So in short i'm gonna con them into thinking it's for parts if you're up to it. PM me the price in your head.
Sent from my LG-P920 using xda app-developers app
I have sent you a pm. At least I believe I have I don't actually see the message in my sent items list.

Cracked Screen - Replacement part?

Well, I knew the time would come, I shouldn't be so picky on cases. I had my phone in my lap, hopped out of the car and heard my phone drop from my lap. Totally forgot it was there. One corner impact and it cracked my screen, which is disappointing because I drop my iPhone all the time and nothing happens to it. But, at least it's not the whole screen that's shattered, might even be a waste to replace it. The screen is responsive still.
With that said, anyone know where I can get a replacement screen or should I have a "professional" do it?
I'm looking at this:
http://www.ebay.com/itm/LG-Google-N...e_Replacement_Parts_Tools&hash=item233373ec1c
That way there's no damage to the frame.
well yeah i want to know that too and how much it cost me to replace the screen
Sent from my Nexus 5 using Tapatalk
@dinggus
Ebay link looks OK. I guess you can replace screen yourself, if you have "straight" hands. Nexus 5 Teardown should helps you.
BTW, more Parts for Nexus 5.
Well, if you are going to try this one yourself, it's one of the "easier" ones. As long as you get the LCD assembly and frame that is already put together. On eBay, there are some vendors selling the the assembly + frame for $135. No really crazy tools are needed. Shouldn't be anything too catastrophic happen since you are changing the whole front of the phone. If you were trying to separate the top glass, I'd definitely advise against if you aren't a pro. If you absolutely don't feel comfortable with doing it and can be without the phone for a few days, then feel free to PM me, and we can discuss other options.
If you have steady hands, enough patience and some previous experience in disassembling phones (youtube could help a lot), it shouldn't turn out to be quite a big challenge.
I would advise though in some attention taking off the rear cover (it's not difficult, but if you apply too much pressure you might end up bending or breaking it). Same goes with the battery, which is attached to the back of the screen with some adhesive. Use a plastic tool for this, and try to peel it off with a strong and steady hand. Once you do that, it's only a few screws.
I think LG would fix it for $150 so $135 to fix it yourself eh. Unless you want the accomplishment, but I have never ventured into replacing a cracked screen.
Just got off the phone with LG, they said they can't price over the phone, they have to have a tech see the phone and they'll call with a quote. So, 2 weeks without a phone just to get a quote and maybe repaired if I want to spend that kind of money.
I am 80% positive that I have viewed a few post of them charging $150 for screen replacement. You aught to check in the thread "who dropped it" the answer might be there. Its in general. Hard to find with xda app.
Sent from The Deathstar
Well, turns out once the screen is cracked it cracks easier now. As of now, the phone starts clicking on random things when the screen is touched.
I'm debating to either buy a new one and sell this one, should come out to the same price as buying a replacement screen once the cracked phone is sold.
What would you guys suggest? I can't send it in to LG as I need my phone and replacement screen + front housing is $200 to replace myself or $220 to replace by a professional.
I'm looking at this: http://www.etradesupply.com/lg-nexus-5-lcd-screen-and-digitizer-assembly-with-frame.html
It seems to come with majority of everything and I just need to transfer over the antenna wires, motherboard and battery.
or
http://www.repairsuniverse.com/lg-g...exus 5 Screen with Frame&utm_campaign=LE55ONS
I'll have to transfer over everything, which they have a tutorial - https://www.youtube.com/watch?v=OPuCmfhzgbg - which makes me nervous seeing this.
dinggus said:
Well, turns out once the screen is cracked it cracks easier now. As of now, the phone starts clicking on random things when the screen is touched.
I'm debating to either buy a new one and sell this one, should come out to the same price as buying a replacement screen once the cracked phone is sold.
What would you guys suggest? I can't send it in to LG as I need my phone and replacement screen + front housing is $200 to replace myself or $220 to replace by a professional.
Can't you try the below? Quite easy to dis-assemble the phone, steady hands and proper screw driver + torx driver, use a hairdryer to warm up the glue connecting the battery + LCD to the digitizer
Sorry can't post external links to XDA due to post counter search Ebay for "Frame-LCD-Display-Touch-Digitizer-Screen-for-LG-Google-Nexus-5-D820-D821" results are between $108-$120 ...
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