I think my problems began when I installed the OTA 4.2 update recently. The entire system bogged down and became pretty much unusuable. Often, I had to press the power button 3-4 times to turn on the screen if the screen timed out. Sometimes I would have to wait for at least 5 minutes before I could wake the screen again.
But since a week, I can't get my Transformer Infinity to wake up, at all. When I press the power button nothing happens. If I hold it for a long period of time (10 seconds) it gives a short buzz, but nothing visible happens otherwise.
I have tried pretty much everything I can imagine now. I have even tried to drain the battery completely (then absolutely nothing happens when I press the power button) and re-charge the device, but the problem persists. I have tried to start it connected to the keyboard dock and without, but for no reason.
Connecting the TF to a desktop computer doesn't seem to do anything either.
Please, can anyone give me a hint?
Hrafnahnef said:
I think my problems began when I installed the OTA 4.2 update recently. The entire system bogged down and became pretty much unusuable. Often, I had to press the power button 3-4 times to turn on the screen if the screen timed out. Sometimes I would have to wait for at least 5 minutes before I could wake the screen again.
But since a week, I can't get my Transformer Infinity to wake up, at all. When I press the power button nothing happens. If I hold it for a long period of time (10 seconds) it gives a short buzz, but nothing visible happens otherwise.
I have tried pretty much everything I can imagine now. I have even tried to drain the battery completely (then absolutely nothing happens when I press the power button) and re-charge the device, but the problem persists. I have tried to start it connected to the keyboard dock and without, but for no reason.
Connecting the TF to a desktop computer doesn't seem to do anything either.
Please, can anyone give me a hint?
Click to expand...
Click to collapse
Sorry, but I think it's time to call Asus Tech support for an RMA.
Hrafnahnef said:
I think my problems began when I installed the OTA 4.2 update recently. The entire system bogged down and became pretty much unusuable. Often, I had to press the power button 3-4 times to turn on the screen if the screen timed out. Sometimes I would have to wait for at least 5 minutes before I could wake the screen again.
But since a week, I can't get my Transformer Infinity to wake up, at all. When I press the power button nothing happens. If I hold it for a long period of time (10 seconds) it gives a short buzz, but nothing visible happens otherwise.
I have tried pretty much everything I can imagine now. I have even tried to drain the battery completely (then absolutely nothing happens when I press the power button) and re-charge the device, but the problem persists. I have tried to start it connected to the keyboard dock and without, but for no reason.
Connecting the TF to a desktop computer doesn't seem to do anything either.
Please, can anyone give me a hint?
Click to expand...
Click to collapse
Hmm i often have he issue with needed to press the power button a few times to wake the screen. Just thought it was 'one of those things' hope this doesn't happen.
KinetiClutch said:
Hmm i often have he issue with needed to press the power button a few times to wake the screen. Just thought it was 'one of those things' hope this doesn't happen.
Click to expand...
Click to collapse
Actually, I have had that problem for months, and I thought it was "on of those things" too, but it instantly got worse after my 4.2 update. Up until last week when it just stopped turning on again all of a sudden.
I have also tried plugging the MicroHDMI to a larger screen, but the screen just complains that there is no signal in the HDMI cable.
I have contacted my local ASUS support in a vain hope they can direct me at a solution that doesn't involve me loosing my device for a lengthy period of time and getting it back without my precious (un-backuped:crying vacation photos.
Hrafnahnef said:
Actually, I have had that problem for months, and I thought it was "on of those things" too, but it instantly got worse after my 4.2 update. Up until last week when it just stopped turning on again all of a sudden.
I have also tried plugging the MicroHDMI to a larger screen, but the screen just complains that there is no signal in the HDMI cable.
I have contacted my local ASUS support in a vain hope they can direct me at a solution that doesn't involve me loosing my device for a lengthy period of time and getting it back without my precious (un-backuped:crying vacation photos.
Click to expand...
Click to collapse
A lesson learn, I always keep all my stuff on sdcard, never on internal storage.
Same Problem Here
I just got my tf700t April 17, and I used it for a few days and did the updates before going on vacation for a week. After a few days on vacation, I noticed the volume rocker wasn't responding all the time. I tried to restart the tablet, and once it shut off, it never came back on. Same issues as original post... Screen doesn't turn on. If I hold the power button down for 10 seconds it vibrates, but nothing happens. Very upset to spend this kind of money on a tablet to not even be able to use it for a week. I will be sending it in for RMA... I have tried everything in every post to try and fix the problem, but the screen just doesn't want to turn on. Hope Asus will be quick about it!!!
Keith
Related
So I've had my Transformer for several months now and it's been great. Today was the first time I've had this issue where my screen wont come back on but I can still hear emails and other audio happen in the background. This happened earlier today and then suddenly the screen came back on. Well about an hour ago it happened again. I tried turning the screen on and nothing but i'm still getting audio.
I've tried holding down the power button for 5+ seconds to try to get it to power off but it's not turning off that i'm aware of. Is there some other type of combo i can do to try to get it to respond? I've also pressed the power button, vol up and vol down to make sure no button is accidentally held in.
Any help? I would like to get this working again and not have to RMA it. I'm also running Prime v1.82 ROM.
When the screen went dark were you moving the TF at all? Any recent jarring? Sounds like possibly a connection has come loose. Just a thought.
skeeterpro said:
When the screen went dark were you moving the TF at all? Any recent jarring? Sounds like possibly a connection has come loose. Just a thought.
Click to expand...
Click to collapse
how can i check the connection? Is there a "how to" for accessing the internals of this unit? I would like to check that before sending the unit back if possible.
matrix311 said:
So I've had my Transformer for several months now and it's been great. Today was the first time I've had this issue where my screen wont come back on but I can still hear emails and other audio happen in the background. This happened earlier today and then suddenly the screen came back on. Well about an hour ago it happened again. I tried turning the screen on and nothing but i'm still getting audio.
I've tried holding down the power button for 5+ seconds to try to get it to power off but it's not turning off that i'm aware of. Is there some other type of combo i can do to try to get it to respond? I've also pressed the power button, vol up and vol down to make sure no button is accidentally held in.
Any help? I would like to get this working again and not have to RMA it. I'm also running Prime v1.82 ROM.
Click to expand...
Click to collapse
Try holding down the Power + VolDown key at the same time. This will reboot your device...
I don't know if this pertains to your particular issue but are you running a different launcher? If so it may want you to choose which launcher at startup. If the picker window pops up and doesn't show because of a bug in Honeycomb the screen will go dark and you won't see the picker window. When it does it again try turning the screen to portrait and then back again to landscape and see if the picker window will show. Of course you will need to have Auto Rotate screen checked on in the settings for you to do this also.
I had this happen one day on my phone, and it was the launcher issue....
Since the last update it seems that when I try to wake my surface from sleep, often the first press of the power button doesn't wake it and I have to press it again. Doesn't seem to be based on how hard or where I press on the button, and I'm extremely careful with my electronics so it hasn't been dropped or damaged.
Anyone else having this problem?
I've noticed this too, I just assumed it was my device being odd. I've actually thought it was dead and went to plug it in only to have it come on with like 70% battery.
reset it
go to settings->change PC settings->General->Refresh your PC without affecting your files.
i deleted the filed windows.old later and it is all good
pfroo40 said:
Since the last update it seems that when I try to wake my surface from sleep, often the first press of the power button doesn't wake it and I have to press it again. Doesn't seem to be based on how hard or where I press on the button, and I'm extremely careful with my electronics so it hasn't been dropped or damaged.
Anyone else having this problem?
Click to expand...
Click to collapse
its the new firmware...
After the recent upgrade you have to a long press to turn it on...
Same thing happening for me too. Not all the time but some time.
I noticed that it actually works on the first press, but takes some time to do. You just press it a second time before it can start the screen. May be caused by the new update though.
EDIT:
It takes about the same time to wake up like opening the touch/type cover. Maybe it got something to do with that?
1. Could be you're not pressing it firmly enough
2. Are you doing it right after you hibernate/sleep/shut it down? Because it takes a while if you do that.
3. Could be a faulty power button
4. I've had / noticed no problems in delay with the power button (could be it's such a insignificant thing to me that I don't seem to notice it)
I have de same problem since last update
Same Problem here.
I've occasionally seen this on my surface pro too. I think it mainly happens when I close the device and it goes to sleep or whatever and I try to turn it on again pretty quickly. But when you think about it, this is the same way a regular notebook would respond because it is still shutting itself down while you are trying to start it back up. We have just been spoiled with phones and tablets and expect an instant response.
If it is happening from a cold boot, then there might be some type of mechanical issue with your surface, because I've never had that problem.
it depends for me, if it is in sleep mode, clicking it once will wake it immediately, if it is hibernated, you need to hold it a little bit longer, it just behaves exactly like laptop's power button, if it is plugged, pressing once will turn it on too.
I have noticed the power button issue since the last update, I've also noticed my keyboard seems to disconnect as well if I use the device flat..
Same for me, but only if I didn't use it for some time.
Trig0r said:
I have noticed the power button issue since the last update, I've also noticed my keyboard seems to disconnect as well if I use the device flat..
Click to expand...
Click to collapse
This! Sometimes my keyboard goes wild and starts writing the last letter I typed in an endless loop (until I disconnect the touchtype keyboard
me too. to wake the device from deep sleep need a long press.
just a short press or use windows button is required if screen just turned black.
i called microsoft customer care and their devices did it too.
must be result of a recent patch
Do they consider it to be a bug though?
Not really sure what happened, but I left my tablet alone for about 5 days. Had to plug it in to charge it back up obviously. The next day turned it on, and all I get is it vibrates once, than just vibrates infinitely screen is not turning on I think. I tried the reset button, recovery mode nothing happens just goes straight back to vibrating. It seems I can enter APX mode, since it vibrates once and than stops my computer sees it but cant find device software to install for it, and shows up on devices as "APX" unidentified.
I even popped it open, pulled the power connector for the board and backup battery let it sit for a day; plugged it back in and still same issue as before. I bought it 9 months ago in December only real issue before this, is that it froze a few times but went away on its on after a reset.
aidan1982 said:
Not really sure what happened, but I left my tablet alone for about 5 days. Had to plug it in to charge it back up obviously. The next day turned it on, and all I get is it vibrates once, than just vibrates infinitely screen is not turning on I think. I tried the reset button, recovery mode nothing happens just goes straight back to vibrating. It seems I can enter APX mode, since it vibrates once and than stops my computer sees it but cant find device software to install for it, and shows up on devices as "APX" unidentified.
I even popped it open, pulled the power connector for the board and backup battery let it sit for a day; plugged it back in and still same issue as before. I bought it 9 months ago in December only real issue before this, is that it froze a few times but went away on its on after a reset.
Click to expand...
Click to collapse
You can give this a shot...:fingers-crossed: you need to hold the power button + volume up for about 10 seconds. You will feel the first vibration and keep holding both buttons for another few seconds then you will feel the second vibration. After the second vibration, you need to release both buttons as the same time then wait for a few seconds after that. You can try to power it up and see if it works.. Please report back and good luck.. :fingers-crossed:
LetMeKnow said:
You can give this a shot...:fingers-crossed: you need to hold the power button + volume up for about 10 seconds. You will feel the first vibration and keep holding both buttons for another few seconds then you will feel the second vibration. After the second vibration, you need to release both buttons as the same time then wait for a few seconds after that. You can try to power it up and see if it works.. Please report back and good luck.. :fingers-crossed:
Click to expand...
Click to collapse
I'll try that, I just recently left on the blank apx mode, to let the battey die completely. Now Im charging it again to see if that worked if not i'll try your idea.
I don't understand how exactly can I explain the situation, but I'll be as specific as I can. Please try to understand and help me from this.
My Nexus 5 is on Marshmallow without any roots etc ever. Now, the problem goes like this:
Suppose I press power button once, then screen should turn on/off once. Now this which happens normally in any phone happens in mine for first few times, then it starts like if I press power button once to turn screen off, it goes from off and turns back on, I again press power button, again from on it goes off and back on, this keeps on happening until I try my luck for it to off, but then sometimes it happens like after so much pressing it eventually show me "power off" option on screen(which generally should open if I hold the power button). Now once I encounter this "power off", no matter what I do, I power off/not, it'll automatically turn off, and this happened atleast 10+ times till date. So finally whenever I encounter "power off" option, which sometimes comes when I try to turn screen on or sometimes off, but never I hold the power button, but finally even If I don't click on power off, it'll power off.
And that isn't yet strange till there, normally now "Google" shows on screen when device is powered on, but here after encountering "power off" it shows "Google" and turns off.
This problem has happened to me from maybe starting a week ago, atfirst I ruled it as maybe hardware problem, cause after 3 factory resets, nothing changed, but then when I did wipe system cache and data format from recovery screen, everything got resolved. But this too remained for 2-3 days, again same problem started after it, I this time cleared system cache from recovery, and this time too it helped somewhat. so I can atleast say that it isn't a hardware power button problem, but something which I don't know what, always creating problems from software.
Now this problem has developed itself, because now the power button is kinda working okay, but now the "power off" comes on screen automatically, I can say once-twice a day, and as explained 'n' times before, once I encounter this, mobile turns off.
So everytime I've to turn phone on after this, and pray that it doesn't repeat, but it's yet going on, and i'm so pissed off by this phone, I regret buying this, honestly as till now mentioned I tried whatever I could/I knew, but nothing, nothing's helping me.
Also the problem intensifies when phone is on charge & "power off" is encountered, then the phone goes to turning off and "Google" is shown, then it shows "Google" then turns off, then it shows "Google" then turns off, and this loop keeps on going.
Finally I hope i'm as clear as possible, if someone can please help, I can guarantee any kind of format will just resolve the problem for few days only, and hardware power button problem i'm not feeling it as formats basically help it great, but anyway if I'm going wrong somewhere/need proper explanation somewhere then please tell but resolve this asap.
Phone's from India and it's been 1 year since bought and atleast a month from the Marshmallow OTA update and this problem started randomly without me doing anything I guess from a week ago.
I think you should take a look at that power button.
It's your battery. I was having the same problem with my nexus, I replaced the battery and the reboots are gone.
Mine did this exact thing a couple of weeks ago. really annoying and couldn't put my finger on it, until i got so annoyed that when it came up with the power off notification I repeatedly pressed the power button for maybe 20 times, this resolved it for a few days, though to be honest, the best advice that someone posted, was that a sharp shock to the side of the phone that the button is on resolved it, been over a week now and it's been fine.
I put it down to the case i had on it, harbouring small dirt that was getting into the button housing and interfering.
try it out, failing that, perhaps a new power button, i did have one in my ebay basket, though i don't need to go down that route, not for the foreseeable anyway.
**edit
incidentally, i went down the software route too wiping caches etc. no avail.
It used to happen every few days, not a massive deal, but it's happened five times today. Including overnight, meaning my alarm failed to go off.
Ambient display stays on - sometimes the clock even keeps running - but none of the buttons do anything. Only escape is press and hold power until it reboots. Or, sometimes I'll be doing something on the phone and it'll just completely freeze. Again, press and hold power is all I can do. Weirder, sometimes I can click on an app, and it'll just pull up the start of the load screen for that app, I can hit home or switch apps and that acts fine, it just won't actually open any of my apps or do anything in them. Again, have to press and hold power to reboot.
Rooted, Android 12, no other modifications to the OS that I'm aware of.
koberulz said:
It used to happen every few days, not a massive deal, but it's happened five times today. Including overnight, meaning my alarm failed to go off.
Ambient display stays on - sometimes the clock even keeps running - but none of the buttons do anything. Only escape is press and hold power until it reboots. Or, sometimes I'll be doing something on the phone and it'll just completely freeze. Again, press and hold power is all I can do. Weirder, sometimes I can click on an app, and it'll just pull up the start of the load screen for that app, I can hit home or switch apps and that acts fine, it just won't actually open any of my apps or do anything in them. Again, have to press and hold power to reboot.
Rooted, Android 12, no other modifications to the OS that I'm aware of.
Click to expand...
Click to collapse
Backup all your data while you can, you may be in the beginning stages of hardware failure. Some people with the following problem had freezes before the phone failed completely.
[FIX] Pixel 3 QUSB_BULK_CID:xxxx_SN:xxxxxxxx
Hi, I have a Pixel 3 that won't turn on, won't charge, won't get into recovery mode, and gets recognized as QUSB_BULK_CID:xxxx_SN:xxxxxxxx when connected to a pc. I am an ignorant regarding phones, flashing, etc... Is there any way of getting...
forum.xda-developers.com
If that is not your problem, completely wiping the phone and flashing a new image may help.
It's been years at this point, I'd be very surprised if it all suddenly died in a way connected to this. There's nothing on my phone that's critical that I don't have backed up, though.
Not sure if there's any way to determine if I might have or get the EDM thing?
koberulz said:
It's been years at this point, I'd be very surprised if it all suddenly died in a way connected to this. There's nothing on my phone that's critical that I don't have backed up, though.
Not sure if there's any way to determine if I might have or get the EDM thing?
Click to expand...
Click to collapse
Not until it fails.