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Power of Twitter and the 2.0.1 update.

It seems that a lot of companies are really taking advantage of twitter to communicate with customers at large. Some examples are Verizon and HTC announcing the Eris OS update, Sprint has announced items via twitter. Lot's of people follow these companies and I am sure that these companies search twitter for references to there name.
So I propose that we use the power of twitter to send a clear message to Sprint that we would like an Android 2.0.1 update and that we would like some sort of news confirming it. We don't need exact deadlines but just knowing that it's coming would be great news for the community. It would also benefit Sprint in the long run because potential and current customers would have a little bit more faith in buying a Hero at 179.99 knowing that it will be getting an update.
I am going to post this to a few other Sprint/Hero related forums. Everyone can start twitting now or we can try to get some clear defined message written out that we can all retweet. Please post any thoughts, inputs or messages that you have twitted @Sprint.
My twitter ID is kennyidaho.

You do know that HTC announced we would be getting 2.x on Twitter about a month ago, right?
http://twitter.com/htc/statuses/5243593307

Flipz beat me to it.
I was googling for the article where HTC Confirmed it. They wouldn't bother with the update for CDMA Hero if Sprint wasn't going to give it to us. It costs them too much money to build an OS/Rom for a phone just in case Sprint ever asks for it.

Yes but nobody knows for sure if this applies to CDMA Hero's (we do know that it applies to GSM Hero's because of the leaked ROM - is there any proof a CDMA rom has been created?). HTC control's the update process on GMS Hero's, however Sprint has to request and push an update to Sprint Hero's. HTC is primarily a GSM manufacture and will cater to those devices first.
Assuming that HTC's announcement regarding Android 2.0 applies to carrier branded devices is as naive as assuming that the successor to the Hero (to be announced in February) applies to Sprints Hero.
Trust me I would like to hope it's true. Having Sprint and HTC devices in the past I know that just because HTC updates it's GSM equivalent it does not always indicate CDMA devices will receive the update (or will be updated in a timely manner).

Well if its been confirmed well what's the harm of twittering Sprint

No harm...
Just seems like a waste, one way or another we will have a 2.1 update.

Kcarpenter said:
No harm...
Just seems like a waste, one way or another we will have a 2.1 update.
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Click to collapse
Myself and I am sure many others grow tired of the waiting game with these devices. In the end the main goal really is to see sprint open up a little bit.
If Sprint has ordered the update, if it's in testing and is slated to be released sometime first quarter 2010 then what's the harm in telling us? Verizon can notify it's customers that their Droid Eris, which is basically the same phone as the Hero, is getting updated - Sprint can take that risk too!
Right now Verizon is blitzing the media with Droid this Droid that, update this update that. What's sprint doing? A 5 second mention on a commercial also advertising the Pre and Tour?

Kcarpenter said:
No harm...
Just seems like a waste, one way or another we will have a 2.1 update.
Click to expand...
Click to collapse
just saying, in the time it took you to type that out and post it here, you could just as easily have tweeted something to sprint about getting the update.
how are you so absolutely positive that we'll get it? do you know something the rest of us don't?
all i'm saying is that it's not a waste to tell them what you want, whether or not you already know you're going to get it.

I agree totaly. We make huge investments in these devices, especially those of us who don't get them by signing a new contract. Personally I have to have the coolest gadget on the market, its my kryptonite. To that note also, Sprint does have the best service converage and price in my area. So I can't afford necessarrily to go else where. Damned if you do Damned if you don't. We are at the mercy of the phone company and until we get the portablity openness in the U.S. that our European counterparts have, we are stuck with what we get.
That being said, the Devs on this forum and else where make the phone what its worth, not Sprint. Luckily in our case, "There is always someone smarter than you". Meaning Sprint can hold out all they want, we will get ours eventually. I am sure we can yell and scream and cause a fuss, but I don't see the merit behind it. Kind of like getting upset with the Customer Serivce reps at sprint when we call to ask the status of the update, you can yell at them all day long and nothing will get accomplished other than making them pissed and ruining their day.

Just Twitter don't be upset just ask nicely, what id they respond back with next week. Then the debate can hold off on thief build and relax

Gah, I even went out and made a twitter account for you guys. Now knowing I have a twitter account gives me the chills... I feel like a 'myspace' person now.
@sprint and @htc right???
@kcarpenter5407

Kcarpenter said:
Gah, I even went out and made a twitter account for you guys. Now knowing I have a twitter account gives me the chills... I feel like a 'myspace' person now.
@sprint and @htc right???
@kcarpenter5407
Click to expand...
Click to collapse
Hey Twitter is nothing like having a MySpace account, granted most people mis use by updating about nothing. I follow cnn, some journalist that I like and some online stores and ESPN plus a couple sports teams. Which has Me do less surfing cause all the info comes straight to me
If u decide to give Twitter a try may I suggest if you find someone intresting follow them and check out who they are following

I don't see any harm in this... I'm going to twitter Sprint here in a few

I was being slightly facetious.

Well HTC posted a response nothing from sprint

Google will not post a live link to android 2.3.3 because it's not out?

I think that the update/ota has not been pushed out yet. We are all just lab rats to test this update floating around XDA, so that when the update is pushed out two or three weeks from now, they can fix what we complain about until then. What do you all think?

Here is a link to Google forums I started about the sick color of the screen.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=26fa0683976754c4&hl=en

jalyn02 said:
I think that the update/ota has not been pushed out yet. We are all just lab rats to test this update floating around XDA, so that when the update is pushed out two or three weeks from now, they can fix what we complain about until then. What do you all think?
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Click to collapse
Google has not posted links to OTA's historically - so I don't see where that factors in.
I think you can take the fact that Google announced it was rolling out and that end user devices are receiving it (not just google employees and media units) to be a pretty good sign that it's the final OTA. As well as the fact that there are several upgrade paths provided.
On the Nexus One several "leaked" OTAs were available but they only went to google employees and media devices and provided only 1 upgrade path, from the base T-Mo version - and then only incremental upgrades for each version thereafter. The AT&T rev was left out in the cold until the final OTA at which point an OTA package was made available for every build to the final (including the leaked OTAs).
This isn't to say they won't release something in the coming weeks if they feel there are some real issues with the OTA, but given the way they've done OTAs in the past, this looks to be the OTA for 2.3.3

jalyn02 said:
I think that the update/ota has not been pushed out yet. We are all just lab rats to test this update floating around XDA, so that when the update is pushed out two or three weeks from now, they can fix what we complain about until then. What do you all think?
Click to expand...
Click to collapse
I think this thread is unnecessary and you just like to complain.

There is a new link out now.so there are 3 different updates out floating around in forum
Sent from my Nexus S using XDA App

Well that's your opinion. here's my opinion, I have had 6 unlocked android phones and each of them had issues the Vibrant/Nuxus One/Nexus S/Evo 4G/Mytouch 3G/T-Mobile G2...Did i mention that the only one that ever rebooted on me in important phone calls was the Nexus S. I'm sorry if I can't hold my breath anymore,I guess i'm not the only one because you just trolled/flamed 2 of my threads.
kenvan19 said:
I think this thread is unnecessary and you just like to complain.
Click to expand...
Click to collapse

charlieb620 said:
There is a new link out now.so there are 3 different updates out floating around in forum
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
whats the difference between them?

If that is the case, you bought a dev phone. Why would you be suprised?

Well, dev phones should not be sold to the public, and not sold for almost 600 big one's.
tekkitan said:
If that is the case, you bought a dev phone. Why would you be suprised?
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Click to collapse

jalyn02 said:
Well, dev phones should not be sold to the public, and not sold for almost 600 big one's.
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Click to collapse
you had the choice,you chosen the nexus S.
google didnt force you!
every phone has isue's
doesn't matter what OS is on it.
so live with it.
and get 2.3.3!! it got fixed okey?
people like you are getting really irritating for advance nexus user's
accept the pakage you bought.
they didnt force you.

I am a nexus s owner and i am happy that the update has fixed my issues with the phone not being able to make calls for the first month i had it, i love the device and am relieved i got to keep it,
I do however find the comment above wholy unjustified, rude and ignorant!
Never once have i seen this branded as "the dev phone" the only place ive seen that mentioned is ...well ...on xda the DEVELOPER forum.
I love the phone, i love this site, but are retarded unempathic rants at people who have clearly been mis-sold a device not to their preference actually appropriate? i think not!
Lovely device, sooooo glad i didnt have to take it back (i spent the first month thinking i may have to do just that).
Now try be a little more kind to people that have bought a handset they expected to act as one from the start. there is no mention of dev or test phone on tha packaging so i am sure trading standards would side with the customer with problems rather than some jumped up little dev who thinks he knows best (that let's down all them lovely kind and considerate dev's in the proccess).
Rant over sorry (really hate seeing people be so obnocious)
Loving this lil device

VZW Knows, also update notification

Hey guys, long time lurker, first time post here.
I just got off the phone after a nightmare of random reboots and so on and so forth. VZW send me a text today saying an update to my phone was available. Thinking I'd find out if it was simply to disable mobile tether or not I called in. The tech was surprised, but said he did see the notes on my account that the message was sent.
He said it was NOT 2.3, but another maintenance release, approved today for push tomorrow. All of this can be dismissed, however he did say something quite interesting. He said he couldn't fully help me because my phone was rooted. Obviously I denied that, and he said look man, I know it is. I said how? He replied that he could see that I was running DASbamf 2.1, which I am. Explained that it was part of the new system for the 4g phones. Believe me or not, I just wanted to put it out there that VZW can apparently tell, his words were that more than likely, it's pulled from when the phone is activated. Has anyone else heard of either of these? This is also posted on droid forums, just putting that out these to avoid the duplicate talks.

I always thought they knew, just can't do much about it. However, if they start using that information to deny certain services, it would be a major problem.

We need one of the nifty Verizon employees that frequent here to comment on this.

that is interesting. In theory, they could use that to deny warranty claims.

or the devs could just change the listing and fake the rom info right?

Well, thats my thought / hope. He read right back to me saying I was running a custom rom. I got to talking with him and he admitted he was rooted as well, and additionally stated that as a whole VZW doesn't pursue the issue. it just tripped me out, that he read it out. He had a very "don't bull**** me" tone. haha

tricky verizon.... they are catchin on!
if their phones didn't come with so much bloatware i wouldn't feel the need to root.

The screen cap was from today, obviously. What do you guys think of that?

son0fthunder said:
The screen cap was from today, obviously. What do you guys think of that?
Click to expand...
Click to collapse
i think you need to charge your phone

i think you should download that and drop it on xda early for all of us.

I agree,I believe a charge is in order
1.21 giggawatts Thunder™

nrfitchett4 said:
that is interesting. In theory, they could use that to deny warranty claims.
Click to expand...
Click to collapse
Anyone dumb enough to return a rooted phone deserves to be denied.
Sent from my ADR6400L using XDA App

Haha, all warranty-implications aside, that's pretty cool that he could tell you what rom you were running.

Jcase has said before that they can tell, a big give away is you radio/baseband version. Do they care if you're rooted? Probably not unless your stealing services ,in which they are starting to act on and try to eliminate.
I root because I like to tinker with computers, I like the customization and speed that rooting gives us.
No flame please.
Sent from my ThunderBolt using XDA Premium App

son0fthunder said:
Hey guys, long time lurker, first time post here.
I just got off the phone after a nightmare of random reboots and so on and so forth. VZW send me a text today saying an update to my phone was available. Thinking I'd find out if it was simply to disable mobile tether or not I called in. The tech was surprised, but said he did see the notes on my account that the message was sent.
He said it was NOT 2.3, but another maintenance release, approved today for push tomorrow. All of this can be dismissed, however he did say something quite interesting. He said he couldn't fully help me because my phone was rooted. Obviously I denied that, and he said look man, I know it is. I said how? He replied that he could see that I was running DASbamf 2.1, which I am. Explained that it was part of the new system for the 4g phones. Believe me or not, I just wanted to put it out there that VZW can apparently tell, his words were that more than likely, it's pulled from when the phone is activated. Has anyone else heard of either of these? This is also posted on droid forums, just putting that out these to avoid the duplicate talks.
Click to expand...
Click to collapse
Hi. I just bought a Thunderbolt after having problems with Sprint. I was told the same thing and when I mentioned it in the forum from a thread I posted, I was called a liar, among other things. I was told, as you can see from my post, that they also know every site you visit and whether you are paying for the Mobile Hot Spot. Sorry to hear your story, but glad that it validates what I was told from Sprint.

Schedonnardus said:
i think you need to charge your phone
Click to expand...
Click to collapse
That was a great reply!! Hilarious!
Sent from my ThunderBolt using XDA App

I do it to get rid of crapware
Sent from my ADR6400L using XDA App

Well I'll just jump on over to Sprint if they terminate my contract! The developer support is the reason I have an Android phone. I'm sure the devs could come up with something to block this though.

Honestly... I think terminating contracts over rooted phones would be one of the dumbest moves a cellular company could make.
It takes a certain technical know-how to root a phone, even with "easy root" phones such as the Google Nexus series. These technical people are also the people that are likely to be in positions of IT buying power in major organizations. If one of these people were to loose service over the rooting their personal phone, they may make the case to organizational management to move the organizational fleet of phones away from that carrier. In turn, the termination of one contract leads to the eventual termination of an entire fleet of phones. This "Mutually Assured Destruction" scenario prevents the cellular carriers from taking any large scale averse action against rooted phones. Furthermore, these technical people frequently talk to each other through rapid dissemination means (i.e. these forums). This sets up another scenario where the cancellation of one person's service may lead to the loss of many current and future subscribers.
These two factors leads to an environment where rooting is tolerated but not encouraged by the carriers. Carriers do not want to encourage rooting because it allows people to get rid of money making applications (i.e. City ID). However, they can not take averse action against rooted phones as that would launch the "mutually assured destruction" scenario discussed above. Carriers have turned to the method of locking down the phones as much as possible to prevent casual rooting of the devices. However, once a device is rooted, it is out of the carrier's control.

I fell asleep shortly after this thread was posted, I will however post updated pics once phone is charged.

Motorola just heaped a load of cow dung on us today!

Today the Moto upgrade page changed the status of the AT&T Atrix 2 and Atrix 4G to "Further plans coming soon," so they have reneged on their promise of 3rd quarter of this year. Thanks Moto for heaping a stinking load of cow dung on us. Why did they have people sign up for a soak test that never happened? Here is the upgrade page updated on 22-September-2012.
https://forums.motorola.com/pages/00add97d6c
Unless they plan on going straight to Jelly Bean this is very upsetting.

I'm really hoping that this means we are going straight to JB, but knowing Moto, who knows. I guess we are lucky they haven't relegated us to staying on GB like they did with some of the other devices on that list.
Sent from my MB865 using xda app-developers app

They could've just released the second or first leak as the OTA and unlocked the BL and ppl would've been happy.
Hopefully we get JB... not counting on it though. Good thing i decided to install the leak and SCv7. Thanks to jim and rdavisct and all the devs here.
Motorola sucks! I'm very upset about this.
Sent from my MB865 using xda app-developers app

Other regions are getting ICS rolled out...
Its not moto its at&t, and its at&t about the bootloaders too, the Photon Q is a sprint phone, thats why you can unlock the bootloader.

I'm going to blame the carriers on this one. No other reason moto can roll out ICS to Atrix 2 that are in other regions other then the USA.
FYI: ICS is official in the SEA region as of 11 Sept. The website says Q4 2012, but let me assure you, that is not the case.
Motorola SEA
11 September
Good morning! We are pleased to let our Motorola XOOM2 and ATRIX2 users know that they will be receiving an over-the-air update to Android 4.0 (Ice Cream Sandwich). Users can also do a manual upgrade by going to Settings\About Tablet\Systems Updates. Please note that the upgrade does not allow for a previous version of Android to be re-installed, and we do recommend that users back up their data prior to this upgrade.
For more inquiries please contact our Product Inquiry Hotlines listed in our previous post. Thank you.

Yes, after some reflection the blame should be on AT&T. Atrix 2s all over the world including China, Cambodia, India and more got the ICS update already. So the likely reason is that AT&T blocked the update so people would upgrade to a new phone and extend their contracts. Since I am using an AT&T Atrix 2 (unlocked) in Thailand that is not an option for me. For regular AT&T customers with an Atrix 2, it looks like AT&T scubmagged you.

I am not a litigious person but if AT&T is blocking these updates, there are some grounds for us the consumer for a legal remedy. There are bugs and problems with the current OS and the update is supposed to fix these for us. The fact that AT&T is blocking us from getting them from the manufacturer is a violation and breach of our warranty and grounds for a lawsuit.

I am now a bit more thankful that I moved onto the AHD, however I mourn for all of my Atrix 2 friends here.
The good news is that the A2 community already has two different ICS leaks which have been worked on since early July, so it's not as if the phones can't run ICS at all. Needless to say, AT&T seems to be the culprit for this major hold-up.
Also, @ ajsedlacek, you likely wouldn't be able to sue AT&T for anything. They probably have a clause releasing them from any potential lawsuits once you sign a contract agreement with them.

Agree 100% with this. In the US the carriers hold all the power. None of them are exempt. Heck... look at the BS Verizon pulled with their "Nexus"
All international phones will get updates first for a variety of reasons, with a big reason being the carriers
Sent from my SGH-I777 using xda premium

I think most of us saw this coming. When I woke up this morning and saw the news, it definitely wasn't surprising to me.
My opinion on all of this, screw it. We've got awesome Devs here that are absolutely awesome at what they do, and personally, the LEAKS that we have of ICS are just fine for me.
Also, CM10 from Jim (and others) is right around the corner, and that excites me much more than getting official ICS. Granted it would be nice to have the official version, but there are better things in store for our Atrix 2.

Axis_Drummer said:
I think most of us saw this coming. When I woke up this morning and saw the news, it definitely wasn't surprising to me.
My opinion on all of this, screw it. We've got awesome Devs here that are absolutely awesome at what they do, and personally, the LEAKS that we have of ICS are just fine for me.
Also, CM10 from Jim (and others) is right around the corner, and that excites me much more than getting official ICS. Granted it would be nice to have the official version, but there are better things in store for our Atrix 2.
Click to expand...
Click to collapse
I agree 100%.
Sent from my MB865 running CM10

What folks here really need to do, is swallow their 'entitlements' and stop acting like they're "owed" something. It's getting ridiculous, and rather embarrassing to read. You all bought an Atrix 2, that doesn't mean you also purchased the moon and the stars and everything else you've ever wished upon. We get what we get, so don't throw a fit. Whatever comes our way, will be made more amazing by our talented development team. Stop crying about timetables, what you anticipated, and what you feel you deserve. It's a phone for Christ's sake, and to be such malcontents about when we "get this or that" is leaving a rather bitter, self-warranted, rotten taste in the mouth of this forum. Does Motorola suck? Yeah, undeniably so. Does AT&T hold back inexplicably? Certainly. But, you bought the tickets, now take the ride. Stop complaining, or buy another phone. If you're staying with the A2, you can take solace in the fact we have an inarguable competence and talent here, otherwise, take your b¡tching elsewhere. It's growing ever so redundant, and removes from the integrity of everything we've done here, if the threads are flooded with crap like this...
Two bits offered, take 'em or leave 'em...
EDIT: Sorry for the rant, but c'mon, enough is enough.
Sent from my rooted Mayan Calendar

whatever, man
i told my mommy im not getting ics, and she's calling at&t tomorrow :laugh:

souljaboy said:
whatever, man
i told my mommy im not getting ics, and she's calling at&t tomorrow :laugh:
Click to expand...
Click to collapse
Case in point. I've seen enough from you already.
Edit: If you're joking around with me, ha-Ha. I hope that's what you're looking for. If not, you have more practice to be done with your reading comprehension.
Sent from my rooted Mayan Calendar

Yeah.., I'm not understanding why everyone is crazy about "OFFICIAL" ICS. We already have a leak or rather 2 that have barely if any bugs and a couple of GREAT rom's based on ICS. Furthermore we have a fully working build of CM10 based of off Jellybean (not counting the camera... yet). Personally I couldn't care less about when an "official" version is released because it won't change anything, and I advise you all to do the same.

Just my 2 cents. Not in response to anybody but just my opinion.
The whole argument about updates being not "promised" and being "gratis" is bogus. So is the argument about manufacturers hands being tied by Google.
Short of a legally enforceable contract, Google as well as the manufacturers do everything in their power to lead people into believing that their phones will be updated to the next version of the OS. Google had announced the Alliance with the declared aim of providing OS updates for 18 months from device release date. Last time I checked, Moto was a part of the alliance. Moto has had the Atrix 2 on its update page since February 2012, if I'm not wrong. At the very least, this is a Gentleman's agreement on the part of Google/manufacturer that our phone will be updated. Now if any manufacturer wants to say that it had made no legally binding committment to update, where is the honour in that? Why should I trust such a corporation with my hard earned money in the future? As far as I'm concerned, there WAS a pomise, either express or implied, to update my phone and the manufacturer has dishonourably reneged.
This appeared on the Moto forum:
"Thank you for being a Motorola Mobility customer. We know you value having the latest and greatest technology on your device. We are working very closely with Google and our carrier partners to bring you the best possible experience on each of our devices powered by Android. This means ensuring that all upgrades and updates enhance device functionality and provide an overall improved experience.
As previously communicated, DROID RAZR, DROID RAZR MAXX, DROID 4, DROID BIONIC, DROID XYBOARD 8.2 and 10.1, and MOTOROLA XOOM WiFI + 3G/4G will be upgraded to ICS. Additional details on timing for these products will be shared at a later date.
To help our customers understand the steps we go through to develop an upgrade, we are describing the high-level process for delivering upgrades below. During this process, we work to ensure that an upgrade is possible, and that it provides a satisfying experience. For each smartphone or tablet currently in the market, you will see updated information on what stage the upgrade plan is in.
* Please note this timing is Motorola Mobility's best estimate and contingent on successful completion of testing.
==> https://forums.motorola.com/pages/00add97d6c"
Clearly that sounds like a promise of OS upgrades to come. So untill my next phone states on the box "This unit will not receive any further OS updates from us" I'll expect the updates to come in a somewhat timely manner.
Updates being free is anouther argument I have never understood, even when accompanied by the inappropriate analogy of PC and Windows OS. Unlike in PCs, mobile device owners are completely dependent on the manufacturer to provide OS updates. The cost of developing updates has obviously already been paid in advance by the device owners - would the manufacturers sell even half the number of devices if they told their customers upfront that they would not provide any updates? These are functionality and security updates to an OS that is still in its infancy on products that cost hundreds of dollars one way or the other.
About manufacturers being hamstrung by Google/carriers, Google has already released the OS source code for manufacturers to do as they please. The carrier argument may be true though - I guess if you buy a subsidized phone, you got to be prepared to pamper to the whims of the carrier.
About the phones getting updates through leaks, I would guess even the people who do not visit xda, who don't know nothing about installing leaks ... deserve to have ICS on their phones?

Apex_Strider said:
What folks here really need to do, is swallow their 'entitlements' and stop acting like they're "owed" something.
Click to expand...
Click to collapse
Ummm...Yes, I (we) are owed something. Its called updates and bug fixes.
So far one upgrade with no real fixes...
If you're OK with that, so be it. But don't try to sit here and tell people what they should or should not be doing.
Yes the deb's here have done a great job. Saying that, its not their jobs! It is that of Motorola's and at&TS.
Sent from my MB865 using xda app-developers app

dk-v1 said:
Ummm...Yes, I (we) are owed something. Its called updates and bug fixes.
So far one upgrade with no real fixes...
If you're OK with that, so be it. But don't try to sit here and tell people what they should or should not be doing.
Yes the deb's here have done a great job. Saying that, its not their jobs! It is that of Motorola's and at&TS.
Sent from my MB865 using xda app-developers app
Click to expand...
Click to collapse
You've so much to learn, young grasshopper...
The "upgrade" wasn't an 'upgrade', it was a leak, I'm sure you recall this, yeah? If it was an official OTA, and needed "bug fixes", likely we would have already gotten them. What we did, was hack the Moto servers, to 'fish' for updates. We found one (two, to be specific) and nothing subsequent to that is owed to us by Moto or AT&T, because what we found wasn't even intended for use by us -the end consumer. We'll get the release when we get it. My point was for everyone to stop this incessant b¡tching and whining. It's borderline manic...
Sent from my rooted Mayan Calendar

I don't think anyone feels entitled to anything, but it is reasonable to expect some updates and maintenance. Granted we got 2.3.6, but is that really an update when most everyone else at the time was running 2.3.7?
I don't think anyone here questions the contributions made by the devs, nor isn't grateful. I think we're all just frustrated that we're behind the times and know that we have a lot of potential going to waste.
I came from M3 and had a Motorola Cliq XT, so I been through all of this before with Moto and their updates. Fortunately we had Turl (which some of you devs might know), and when I left there about a year ago we had CM7 2.3.7 running great on a phone that had barely a 1/3 of the hardware we have on our A2.
I'm confident we'll move forward, we have some great devs here. We're all entitled to our opinions and expectations, and we all want more because we know we're more than capable of taking advantage of it. I think we just need to organize and focus on what we have going on here at XDA. Personally, I'm excited for CM10 and can't wait to get something more proper running on this piece lol.
Sent from my MB865 using xda app-developers app

Not sure how I feel about this. Mixed feelings here. Their explanations are not very clear.

say byebye to nougat...

You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. To access your question from our support site, Click here
Subject
No Volte for moto x style XT1572
Response By Email (PRAJITH) (07/03/2017 08.30 PM)
Customer reference: 170305-007554
Dear Sagar,
Greetings of the day!
Thank you for contacting Motorola.
As per your email, I certainly understand your concern, sorry for the inconvenience caused.
Thank you for your valuable feedback, We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our concerned team.
We will forward this feedback to our production team and they will work on this and will implement this in future.
I am sorry to inform you that as if now volte is not yet released for X style and your device is not eligible for Nougat update. However we would recommend you to keep checking our website for further information.
Customer By Email (Sagar kuvar) (06/03/2017 11.30 PM)
no this is not proper answer to my question.. what is the reason that the update still haven't come? well as per my information i know what Snapdragon 808 hexacore do support volte band for rjio all you need to do is just push an update for it... you guys have locked it pls satisfy your customer and make them happy
all we need is volte update for now.. and i even would like to know about nougat update! is it may? or more late? pls share this information and i assure i won't reveal this information!
On
05-Mar-2017 5:14 PM, "Motorola India" [email protected] wrote:
Response By Email (ASEEF) (06/03/2017 11.13 PM)
Dear Sagar,
Thank you for contacting Motorola.
We would like to know whether you are satisfied with information provided in previous email.Kindly let us know the same so that we can assist you accordingly.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business.
Regards,
Aseef Ahamed
Motorola India
Response By Email (ASEEF) (05/03/2017 10.44 PM)
Customer Reference: 170305-007554
Dear Sagar,
Thank you for contacting Motorola.
As per your mail, we understand that you want VoLTE patch update for Moto X Style device.
We apologize for the inconvenience caused and please be assured that we will assist you to get the issue resolved.
We regret to inform you that, we have not rolled patch update for Moto X Style device. When it will release will get a notification on your device. However, we will share your feedback with our production team. We request you to kindly visit our official website: www.motorola.in for more information.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business.
Regards,
Aseef Ahamed
Motorola India
Customer By Web (Sagar kuvar) (05/03/2017 10.03 PM)
I'm from India and I'm very angry that you haven't unlocked volte for moto x style.. rjio is famous in India and still u haven't given update for volte patch... pls give out a new update for volte patch for rjio support...
Question Reference # 170305-007554
Date Created: 05/03/2017 10.03 PM
Date Last Updated: 07/03/2017 08.30 PM
Status: Waiting on Customer
ps : sorry for long conversation but this is reality

It's an 18 month old device, receiving the latest OS is fairly uncommon for devices of that age.

The fact about such customer service associates is that they don't care about the person they are talking with and nor about the company they are working for. They have automated replies for certain types of queries which they forward or frame sentences having the same meaning.
So even if we ask or request them thousands of times they would simply submit the conclusion of the query to their system and put an end to it. We can only believe about a update if it's stated publicly via their websites, social networks, official blogs, etc.

It just says not eligible for a nougat update, but that could simply mean at this moment in time since officially there is no nougat update for any iteration of the Style/Pure. These guys are typically front end customer service reps and may or may not have any knowledge of what goes on in the programming/development departments.

It also means .....don't call us we'll call you and if we have something to say we'll say it.... So stop bugging us!!!!

Lol the same canned responses came out when I was on the lgg3 in regards to Marshmellow. And we ended up getting it. As others said quit asking front end dumb dumbs who know nothing about this as they only know what their computer says at the moment.

I used to work in customer service. Customer service workers know nothing regarding what goes on behind the scenes... If they did, they'd be getting paid a hell of a lot more than they do. Their only job is to get the customer off the line with as little friction as possible-- as fast as possible. They don't care about your personal grievances nor do they have any influence on the company that they work for. As long as they did not objectively insult you, they did their job regardless if they even answered your question. And Damn was I good at all of the above.... Sometimes depending on how the customer approached me and the customer's level of intelligence I'd throw a sly sideways insult in there in such a way that I could get away with it on the recordings. Moral of the story - don't make the assumption that customer service cares.
Also... Please be nice to customer service reps... Because of all of the above, if you actually want something from them, be SUPER NICE AND APPRECIATIVE... Then and only then will they go out of their way for you..... /end of rant [emoji4]
Sent from my XT1575 using Tapatalk

mikelebz said:
Also... Please be nice to customer service reps... Because of all of the above, if you actually want something from them, be SUPER NICE AND APPRECIATIVE... Then and only then will they go out of their way for you..... /end of rant [emoji4]
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LOL. Being super nice has not always worked in my experience... But then again, if the reps are working from a scripted system and are making me go through a process that I have already been through the first two times I've called about fixing a specific issue after I have informed then of previous calls, they deserve a firmer response.

aybarrap1 said:
LOL. Being super nice has not always worked in my experience... But then again, if the reps are working from a scripted system and are making me go through a process that I have already been through the first two times I've called about fixing a specific issue after I have informed then of previous calls, they deserve a firmer response.
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You are right. I should have clarified. I was speaking about US based customer service. They typically don't have hard "scripts" just guides and touching points. Foreign customer service have the scripts that they will ramble off... because they don't even understand what you are trying to say in the first place. You will never get anywhere with outsourced service... That is the reason why I only deal with companies that have service in the US for the important stuff that I don't play around with (banking and credit cards)
Sent from my XT1575 using Tapatalk

mikelebz said:
You are right. I should have clarified. I was speaking about US based customer service. They typically don't have hard "scripts" just guides and touching points. Foreign customer service have the scripts that they will ramble off... because they don't even understand what you are trying to say in the first place. You will never get anywhere with outsourced service... That is the reason why I only deal with companies that have service in the US for the important stuff that I don't play around with (banking and credit cards)
Sent from my XT1575 using Tapatalk
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Believe it or not, banks outsource their service too. My gf works for Chase. She's in the Philippines.

According to the only official source we have, the Moto X Pure will still be receiving Nougat.

Yes many companies do outsource. However, some are actually smart about it. My bank doesn't outsource and they have always provided phenomenal service for the hour of day. However, with tech companies, due to bad customer service experience, by the time I have to call them, I have thoroughly researched the issue and tried everything I could. I have found that due to the fact I have some degree of technical knowledge and know how, when I start explaining the issues and what I've done to the rep, they are lost before I get started good. It is at that point I politely ask for someone who can actually understand the jargon.

Yeah Moto's help site says we are still.

Customer reference: 170305-007554
Dear Sagar,
Greetings of the day!
Thank you for contacting Motorola.
I am sorry to inform you that I had mistakenly written in the trail mail that Moto X Style will not receive the Nougat update.Kindly ignore the same.
As per your query regarding the Nougat Update for Moto X Style handset. I would like to inform you that as per Moto X style is concerned it is eligible for receiving Nougat update. However we have not started rolling out Nougat update for Moto X Style devices. I would not be able to commit on the release date from when it should be rolled out. I assure you that we would be rolling out the update soon. You will receive a notification once we start rolling out the update.
I am sorry to inform you that as if now volte is not yet released for X style However we would recommend you to keep checking our website for further information.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business. Thank you for being such a loyal customer.
Regards,
Prajith
Motorola India
Customer By Email (Sagar kuvar) (08/03/2017 03.00 AM)
how can you say that moto x style ain't in the list?? blogspot says that X
style is on nougat update.. even some Germany officials say it'll come by
may (i suppose)... pls give us reason for that??
On 07-Mar-2017 3:00 PM, "Motorola India" <[email protected]>
wrote:
ps: we will get the update i req op to close this thread :3

wow the moto spokesperson just called me and said that soak test is out and its 7.1.2 running with latest march patch.. i asked him that can you invite me he said sorry but we can't allow any N person to enter if you have registered already you should recieve the email and do the process given. he also said volte ain't support in mxs for rjio which is very bad and also said that by may/june it'll be officially announced and it may be 7.2 also (he specified by saying that in market whichever is latest we will push that update) but their are lots of buggs in soaktesting so it'll take time to fix it said the person
something good is happening

@Sagar_1401 great news

how can you register for soak/beta testing?

vandal4e said:
how can you register for soak/beta testing?
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We don't know anymore... It used to be through the Motorola Feedback Network, but you can't enroll devices anymore, the link is just gone.

chrisund123 said:
It's an 18 month old device, receiving the latest OS is fairly uncommon for devices of that age.
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Yet it has had a limited roll out of n and we have been promised we would get updates. Quicker than we are n should have been pushed to our devices in December and we should be discussing if we will get O or not(not likely we are not Nexus/pixel)

mirrin said:
Yet it has had a limited roll out of n and we have been promised we would get updates. Quicker than we are n should have been pushed to our devices in December and we should be discussing if we will get O or not(not likely we are not Nexus/pixel)
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I'm not saying it wont receive N, I'm just pointing out it's not as strong a candidate as a lot of newer devices. News of the soak test sounds promising, but I'm yet to see any evidence of it... You'd think a few benchmarks would be cropping up etc.