Database Info

Cellular South Questions

Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.

We are in desperate need of a factory odin flash for the showcase.
___________________________________
Just when you think you have it idiot proof, they come out with a better idiot.

GStone said:
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
Click to expand...
Click to collapse
so are you here as an Official Rep for Cellular South?
Welcome to XDA, and ditto to what he said above...
You can see my thread where I'm trying to make one (or as close as one as possible) but it would really BE GREAT to have one like every other Carrier has

I will send an email up to see what I can get. Nobody will be in until Monday so I'll keep you posted. I am not here to represent cellular south in anyway and I doubt they would recommend any modifications at all to the showcase. I am just letting you guys know my position and may have access to things that could help advancement and would like to contribute if possible.
Sent from my SCH-I500 using XDA App

GStone said:
I will send an email up to see what I can get. Nobody will be in until Monday so I'll keep you posted. I am not here to represent cellular south in anyway and I doubt they would recommend any modifications at all to the showcase. I am just letting you guys know my position and may have access to things that could help advancement and would like to contribute if possible.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
sounds good... Well, they may not be willing to just give up the files.. I think the others were leaked...
If you can find out that a factory flash exist or someone that will admit that cell south actually has it, it will be a GREAT starting point

Excellent. I know the guy that would have the answer. But, like you said, it may not be something they have or are willing to share so I'll do some digging and see what I can find.
Sent from my SCH-I500 using XDA App

GStone said:
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
Click to expand...
Click to collapse
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)

phocus said:
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
Click to expand...
Click to collapse
They have not released a date for the 2.2 nor have they shared any other information with employees. From what I understand most of the wait comes from Samsung's end. Unfortunately since we are so small compared to others we tend to be the last carrier the suppliers worry about. We had the same issues with the HTC Hero. Also, with the Hero they went through several versions of 2.1 before they got to one that worked even semi stable and it was released and then a better 2.1 was released a couple months later so if they have a version that they are even testing yet then it honestly probably sucks. 2nd, I do not have the ability to activate unlocked CDMA phones. Cellular South's system uses a method to activate phones that also searches their full inventory. So... If the ESN or MEID hasn't been in Cellular South's inventory at some point in time, the system will reject it and you can't program it. Does it suck? Yes. However, they are supposed to be putting in a new POS system in the next few months. I doubt the conditions change but if for any reason they do I'll let everyone know.

Galaxy S 2 By chance?

phocus said:
Galaxy S 2 By chance?
Click to expand...
Click to collapse
This was copied straight from Cell South's upcoming phones in testing. The only one that is even on the list is the Samsung Gem which is already available.
PHONES IN TESTING
Listed phones must pass testing before shipping to Store locations, dates are subject to change. (Do not promise
dates to customers)
Model MFG Est.
• I100/GEM SAM FEB 2011

phocus said:
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
Click to expand...
Click to collapse
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.

GStone said:
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
Click to expand...
Click to collapse
Sounds like us at USCC. I've seen two release dates get pushed already. If I didn't already have it, I'd be sad.
Sent from my SCH-I500 using XDA App

GStone said:
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
Click to expand...
Click to collapse
Does he need some help?

GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks

ocs111 said:
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
Click to expand...
Click to collapse
Yea, it's been crazy for sure. This is the last update I got on the situation:
"The re-initiation of data sessions is taking longer than anticipated. Technical is working to get this to speed up."

ocs111 said:
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
Click to expand...
Click to collapse
Just received this update:
"Technical is continuing to work to resolve the data connectivity issue. More customers are now connecting but it continues to take longer than anticipated."

New update:
"Significant progress is being made. We are not at 100% but should be shortly if this continues. I’ll update everyone when we feel like we’re totally back."

Definately not 100%.. mine isn't working. I've been running on wifi since it's down..
Sent from my SCH-I500 using XDA App

02busa said:
Definately not 100%.. mine isn't working. I've been running on wifi since it's down..
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Definitely not. Mine is still down too. But we are seeing some people come back up.

mine just came back up

charge update soon?

does any one knows if the charge will get any future update?

-javier- said:
does any one knows if the charge will get any future update?
Click to expand...
Click to collapse
It will get updated to gingerbread at some point, but nobody knows when.

Most of us guessed towards the end of September(about a month after the EP1W GB leak was released publicly)

Here's a fact: Nobody knows exactly when it is coming out. Even the support people at Verizon don't know. They are notified that something is on the way, but they don't tell them until it actually hits the streets.
My opinion, based on info i've gained reading various sources: It should be soon, probably in the next couple weeks. And it won't be EP1W.

I had a brief twitter conversation with p3 a couple days back, asking him if he had heard anything since the leak was released. He didn't offer any info on ETA, but DID say that he knows EP1W is no longer official...in his words, they "blew past" EP1W
This could be good, as personally I consider EP1W rather unstable (in my personal experience) and would love it if the final, official GB release is being developed further to deal with those kinds of issues. But... this could also add significant time to the release cycle as well.
Sent from my GummyCharged Charge

if the release for Gingerbread on the Droid 2/Droid X are any "guidelines", i'd say another 2 months with verizon's release schedule.

On two different occasions with two different people at the Verizon store i was told with authority to expect an update this month (sept). We will see. I tried checking for software updates on the verizon site but it wouldn't let me enter my model, which was strange. I know only the owner's manual was on there but maybe they're getting ready to add something.

I meant the Samsung page- sorry!

When is gingerbread coming to the charge? Not happy with buggy froyo.
1answer
Hi there! Thank you for your inquiry. We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider. Please feel free to check back with us periodically for updates. Thank you for your understanding and patience. Technical Support
SamsungSupport11
another response from Samsung
A : Greetings! Thanks for reaching out! Unfortunately, we do not have any information as to when or if the Droid Charge will be getting Gingerbread but please check back for updates or visit www.samsung.com for news. We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products. If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S. Chat Support: http://goo.gl/ZALJm Thanks and have a great day!
SamsungSupport9
Notice the response----- when or if --- when/if .. LOL

galaxyuser88 said:
When is gingerbread coming to the charge? Not happy with buggy froyo.
1answer
Hi there! Thank you for your inquiry. We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider. Please feel free to check back with us periodically for updates. Thank you for your understanding and patience. Technical Support
SamsungSupport11
another response from Samsung
A : Greetings! Thanks for reaching out! Unfortunately, we do not have any information as to when or if the Droid Charge will be getting Gingerbread but please check back for updates or visit www.samsung.com for news. We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products. If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S. Chat Support: http://goo.gl/ZALJm Thanks and have a great day!
SamsungSupport9
Notice the response----- when or if --- when/if .. LOL
Click to expand...
Click to collapse
This is a standard, canned response and means absolutely nothing. Believe me, there is NOTHING to be gleaned by reading this.

Guy at Costco Verizon booth yesterday also told me this month. Also checked out the Bionic...ugly.

-javier- said:
does any one knows if the charge will get any future update?
Click to expand...
Click to collapse
While not exactly "official", you have some awesome update options available right now: http://forum.xda-developers.com/showthread.php?t=1259858, and http://forum.xda-developers.com/showthread.php?t=1270987

yeah my understanding is there are at least 2 newer versions out beside EP1W. Guess they are still tweaking it a ton. I would have thought we would have it by now, but patience is a virtue I guess.
I would rather wait and get it right, then get it an have it suck.

piizzadude said:
yeah my understanding is there are at least 2 newer versions out beside EP1W. Guess they are still tweaking it a ton. I would have thought we would have it by now, but patience is a virtue I guess.
I would rather wait and get it right, then get it an have it suck.
Click to expand...
Click to collapse
Well, I for one can say that the Humble ROMs from danalo have been faster and more battery efficient than the stock ROMs from Samsung. So, I would be willing to bet that the Humble ROMs available now are going to be better than whatever Samsung has for the next "official" release.
That is, until Cyanogen starts his development job at Samsung, and gets some really awesome CM-like stuff incorporated into the stock Sammy ROMs.

Should be by the end of the month like the thunderbolt update.can't wait!
Sent from my SCH-I510 using XDA App

charge1 said:
Guy at Costco Verizon booth yesterday also told me this month. Also checked out the Bionic...ugly.
Click to expand...
Click to collapse
The guys at the Costco booth don't work for Verizon for once. The one's at my Costco are incompetent and seem to give two ****s about their job or helping the customer. I would HIGHLY recommend taking anything they tell you with a grain of salt. I find it very hard to believe they would have any true insider information on this.

Anything the guys at the booth are telling you is hogwash. They are just repeating something a co-worker or customer told them. Verizon does not provide those details to salespeople. Even the tech support people only have vague info like "coming soon", or maaaaaaybe a "this month". You can't miss target dates that you never announce in the first place.

VZ's own techs don't know when the update is coming.
I am friends with a tech at one of the local VZ stores & he has no more idea when it's coming than we do.
~John

jmorton10 said:
VZ's own techs don't know when the update is coming.
I am friends with a tech at one of the local VZ stores & he has no more idea when it's coming than we do.
~John
Click to expand...
Click to collapse
Exactly right. Verizon does not tell them. Truth be told, most of these guys find out about the software updates when a customer brings in their phone because of a problem the update caused.

Well. I have been using humblecomb and i so far love the rom.
Sent from my SCH-I510 using xda premium

AT&T's position on bootloader unlocking

Today I wrote a complaint to AT&T for interfering with HTC's bootloader unlock and I received this response:
Dear Christopher,
Thank you for contacting AT&T about your wireless service. My name is
Daniel D., and I will be more than happy to assist you with your inquiry
regarding software updates/OS information today.
I apologize for any frustrations that this may have caused you. After
some research, I am happy to inform you that AT&T doesn't interfere with
the software updates that the phone manufacturers provide. The only
stipulation that AT&T would have would be to ensure that the OS would be
optimized for AT&T's network. Please be aware that AT&T doesn't make
software for phones and we would never prevent our customers from
getting a better software update or OS.
We are sorry to hear that you are considering canceling for something
that is out of our control. In this case we recommend that you speak to
the manufacturer of the device. HTC can be reached at 866-449-8358.
If you have any additional questions about this issue, please respond to
this e-mail. If you have a question about another issue, please send us
a new e-mail via the Contact Us link in the lower left-hand corner of
your myAT&T account. Thank you for choosing AT&T; we appreciate your
business.
Daniel D.
eCare Customer Service Specialist
AT&T Business Solutions Customer Care
Business Care: 611 or 1-800-331-0500
Online account management: att.com/myatt
Click to expand...
Click to collapse
The CSR seems to be indicating that AT&T isn't meddling and that the decision is HTC's. It's vague, non-commital customer service speak and almost certainly not true. . . . He also refers to the bootloader unlock as a software update from the manufacturer, so perhaps he just has no idea what I'm talking about.
I've written back asking for clarification on AT&T's official policy.
I suggest anyone who is unhappy with AT&T's behavior write to customer service and let them know.
It can't hurt to formally let them know that you're not pleased. Even if you're hooked into a contract at the moment, they really do care if you're less willing to renew next time around.

czucker said:
Today I wrote a complaint to AT&T for interfering with HTC's bootloader unlock and I received this response:
The CSR seems to be indicating that AT&T isn't meddling and that the decision is HTC's. It's vague, non-commital customer service speak and almost certainly not true. . .
I've written back asking for clarification on AT&T's official policy.
I suggest anyone who is unhappy with AT&T's behavior write to customer service and let them know.
It can't hurt to formally let them know that you're not pleased. Even if you're hooked into a contract at the moment, they really do care if you're less willing to renew next time around.
Click to expand...
Click to collapse
taht's a standard AT&T kiss off letter. They're saying they don't do anything to prevent HTC from sending updates to phones. Not That they aren't preventing the bootloader from being unlocked.

Big Bro does it again
Standard BS reply from the big bro... u know urself nothing in that letter is what they say it to be...

I sort of figured as much and edited my original post to reflect that. . .
It may not help, but I still reckon it doesn't hurt to write a letter or two.

To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.

porkaysi said:
To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.
Click to expand...
Click to collapse
Me too almost to the letter.

I'll write in as well

porkaysi said:
To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.
Click to expand...
Click to collapse
SAFE? Gimme a break... Whatever AT&T keep the bootloaders locked! We will brick countless devices over and over until we find our exploit and you can foot the bill. Or you can let us unlock through HTCdev like the rest of the world and save yourself the time/money.
Oh no wait, that would be the smart thing to do, and you are all Morons.

Att reps have no idea what they're doing. This is a good example.

They basically said the exact same thing about the vivid when it was released. I didn't buy it then and don't know.
But thanks to the heat devs here we are able to unlock it anyway.
They can't stop the brilliant minds at work here.
Sent from my HTC One X using xda premium

Dear Christopher,
Thank you for contacting AT&T about your wireless service. My name is
Daniel D., and I will be more than happy to assist you with your inquiry
regarding software updates/OS information today.
I apologize for any frustrations that this may have caused you. After
some research, I am happy to inform you that AT&T doesn't interfere with
the software updates that the phone manufacturers provide. The only
stipulation that AT&T would have would be to ensure that the OS would be
optimized for AT&T's network. Please be aware that AT&T doesn't make
software for phones and we would never prevent our customers from
getting a better software update or OS.
We are sorry to hear that you are considering canceling for something
that is out of our control. In this case we recommend that you speak to
the manufacturer of the device. HTC can be reached at 866-449-8358.
If you have any additional questions about this issue, please respond to
this e-mail. If you have a question about another issue, please send us
a new e-mail via the Contact Us link in the lower left-hand corner of
your myAT&T account. Thank you for choosing AT&T; we appreciate your
business.
Daniel D.
eCare Customer Service Specialist
AT&T Business Solutions Customer Care
Business Care: 611 or 1-800-331-0500
Online account management: att.com/myatt
Click to expand...
Click to collapse
There was something wrong with this letter, but I fixed it.
The guy has no idea. He doesn't even know what BL Unlock is. And he doesn't realize that AT&T DOES in fact prevent a lot of customers from using different software.

All of this is happen before and all will happen again.
I purchased the vivid right when it came out and we when thru hell to get any development going. Letters were sent to AT&T and HTC and they just laughed in our faces.
We called Mr.Chou a lair openly in the Twitter and facebook pages and to this day, they still claim he was not lying about not locking the bootloaders.
They eventually allowed the unlocking of the bootloader and then we got s-off. It was about 3 moths after release.
By contrast, note the HOX had some holes we have now xploided the the vivid did not have. So I think we have an advantage.
This is XDA some things may be difficult but definitely not impossible.
Sent from my HTC One X

Went through this with the Evo 3D as well..HTC wouldn't unlock the bootloader and a month later we had S-Off and not to far after the HTC Unlock tool came about. I still have hope for this device
Sent from my HTC One X using XDA

carlosjcar said:
All of this is happen before and all will happen again.
I purchased the vivid right when it came out and we when thru hell to get any development going. Letters were sent to AT&T and HTC and they just laughed in our faces.
We called Mr.Chou a lair openly in the Twitter and facebook pages and to this day, they still claim he was not lying about not locking the bootloaders.
They eventually allowed the unlocking of the bootloader and then we got s-off. It was about 3 moths after release.
By contrast, note the HOX had some holes we have now xploided the the vivid did not have. So I think we have an advantage.
This is XDA some things may be difficult but definitely not impossible.
Sent from my HTC One X
Click to expand...
Click to collapse
I wonder if they really know what a boot loader is and what the difference is between locked or unlocked. Also why would they say they don't lock the boot loader? If I was talking to him on the phone (or better yet, in person), I would tell him "Look, grab your HTC Vivid there. Hold down power and Volume down. It will boot into hboot. What do you see at the top?"
Doubt it would of helped though. And oh well. You know, you've just got to have some bumps in the road. We all need to have conversations with head guys over at AT&T every now and then. Laughter is good medicine. And you know what, if they are not cooperative... give them a link to the GFY page (some forums have a GFY button but this does not, defuq is up with that???), and do it yourself.
I do agree, difficult but not impossible. XDA Devs are awesome!

I wonder why this bootlader still isnt officialy unlockable? My new ATT OneX+ with cid CWS_001 is unlockable at HTC dev. I wasnt sure if you guys were aware of that. The plot thickens . Makes no sense to me.. Everyone sell your hox and get a hox+ lol. Bring Rom devs with you!

nugzo said:
I wonder why this bootlader still isnt officialy unlockable? My new ATT OneX+ with cid CWS_001 is unlockable at HTC dev. I wasnt sure if you guys were aware of that. The plot thickens . Makes no sense to me.. Everyone sell your hox and get a hox+ lol. Bring Rom devs with you!
Click to expand...
Click to collapse
It is quite odd, but I'll wait until they release a Qualcomm quad core phone.
I've also read that the hox+ has a sub par screen compared to ours
Sent from my HTC One XL using Tapatalk 2

superchilpil said:
It is quite odd, but I'll wait until they release a Qualcomm quad core phone.
I've also read that the hox+ has a sub par screen compared to ours
Sent from my HTC One XL using Tapatalk 2
Click to expand...
Click to collapse
I haven't noticed any difference in the screen. JB is smooth, Gaming is awesome if you do that. The Hox+ stock feels as smooth as my tweaked Oc'd hox with custom roms. And i'm loving the 64gb! No regrets at all. Wish there was more development... but that'll come. I can test the screens side by side Monday. Left the hox at work. And yes it is ODD that the bootloader is unlockable at launch.

nugzo said:
I haven't noticed any difference in the screen. JB is smooth, Gaming is awesome if you do that. The Hox+ stock feels as smooth as my tweaked Oc'd hox with custom roms. And i'm loving the 64gb! No regrets at all. Wish there was more development... but that'll come. I can test the screens side by side Monday. Left the hox at work. And yes it is ODD that the bootloader is unlockable at launch.
Click to expand...
Click to collapse
I'd love 64gb on the one x, never understood why they did that to this phone.
I guess they figure we are going to find out how unlock regardless so might as well give us what they promised in the first place
Sent from my HTC One XL using Tapatalk 2

HTC DNA for Verizon was supported on htcdev up until launch day. Then it got pulled so its not unlockable(out of box). So at this point I'm fairly confused as to which phones are not unlockable and why......... Doesn't really matter why, but its not knowing that makes it so interesting
Sent from my Nexus 7 using Tapatalk 2

18th.abn said:
HTC DNA for Verizon was supported on htcdev up until launch day. Then it got pulled so its not unlockable(out of box). So at this point I'm fairly confused as to which phones are not unlockable and why......... Doesn't really matter why, but its not knowing that makes it so interesting
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I swear I saw that coming...they were all happy and all fair witha all the HTC elevate members and whoever got the phone before hand and let the bl process be there till the night before...that makes me wonder why!!! Why do they Care so much..Verizon made some really questionable decisions with that device sucks as 16 gb no menu remap(come on?) No sd slot(really?) ....i wish HTC weren't in such a slump right now...they make the best phones in my opinions but when they come to the see US the carriers have them by their balls

Steller In-Store Rep Knowledge </sarcasm>

I just felt like this story was worth sharing.
I did the last baseband update, and with it started using the 21y update since nothing else will work with it. With that came the BSOD (Black Screen of Death), which I'm sure alot of other G2x owners have experienced. Been getting it 3-4 times a day during random usage, not just after phone calls. I have to remove the back cover and battery, turn it back on... 3-4 freakin times a day. Last week I flashed the stock recovery to get it back to factory condition and waited. Finally it happend at a point where I could walk over to the nearby T-Mobile store and show them the freeze, ask for a fix. Here's how it goes...
Me: So this has just happend and happens 3-4 times a day. *Shows him phone won't wake up, turn on, nothing. Pull battery, turn it back on*
Him: How old is your phone?
Me: Got it when it launched, so just over a year.
Him: Well it's got some scratches, lets see what we can do... So tell me honestly, do you charge it overnight?
Me: Yes, I plug it in near my bed and use it as an alarm
Him: You shouldn't do that. You probably fried the battery.
At this point I know he's just BS'ing. It's a software issue, it's been fixed on any custom ROM you use. Also, who doesn't charge their phone overnight. So I'm waiting and waiting while he's doing a device replacement order. About 10 minutes go by then
Him: So this is what's going to happen. You'll get a box and in it will be the new phone. You'll have to take your old phone and keep the sim card, back cover, and battery to use on the new phone. It'll just be a new body.
Me: So I use the same battery with the new phone?
Him: Yeah.
Me: Didn't you just tell me I fried the battery and that's why you're ordering a new phone?
Then he just stares at the phone dumbfounded for several long seconds and responds "Well it might not be that."
SMH, took my phone, grabbed the order confirmation, and left.
Dear T-Mobile... TRAIN YOUR EMPLOYEES!!!

Sorry for the wrong location, completely thought I was in the general section.

Three things:
1)This belongs in general.
2)Store employees don't do tech support for T-Mobile. They aren't trained to do so. They have no need to be trained for such as there's no in-store warranty program. They're sales associates and aren't trained for anything about these phones beyond the specs and features and what the phone can do (in effect what they need to know to sell the phone.) Representatives are trained based on their job type for their line of business, and not all the other ones. Because a representative doesn't provide the answer you're looking for off the top of their head, doesn't mean they aren't trained. There's quite literally thousands and thousands of pieces of information that those people have to remember, and you can't expect them to remember every single thing at any time.This is just a case were you should made sure you're talking to the right person. It's like going to a car dealership and asking a sales person to fix your car. They just sell the cars, they don't fix them.
3)Your warranty is ultimately through the manufacturer, so if T-Mobile isn't helping you contact LG for your warranty. They will definitely be more knowledgeable of the product, and since there is not really a risk of talking to the wrong department, its information that's bound to be accurate.

1) I stated that.
2) Store employees should atleast be trained better then to say something is bad, then tell me to continue to use it. This post was for basic humor.
3) My paid insurance is thru T-Mobile.

lilaliend said:
I just felt like this story was worth sharing.
I did the last baseband update, and with it started using the 21y update since nothing else will work with it. With that came the BSOD (Black Screen of Death), which I'm sure alot of other G2x owners have experienced. Been getting it 3-4 times a day during random usage, not just after phone calls. I have to remove the back cover and battery, turn it back on... 3-4 freakin times a day. Last week I flashed the stock recovery to get it back to factory condition and waited. Finally it happend at a point where I could walk over to the nearby T-Mobile store and show them the freeze, ask for a fix. Here's how it goes...
Me: So this has just happend and happens 3-4 times a day. *Shows him phone won't wake up, turn on, nothing. Pull battery, turn it back on*
Him: How old is your phone?
Me: Got it when it launched, so just over a year.
Him: Well it's got some scratches, lets see what we can do... So tell me honestly, do you charge it overnight?
Me: Yes, I plug it in near my bed and use it as an alarm
Him: You shouldn't do that. You probably fried the battery.
At this point I know he's just BS'ing. It's a software issue, it's been fixed on any custom ROM you use. Also, who doesn't charge their phone overnight. So I'm waiting and waiting while he's doing a device replacement order. About 10 minutes go by then
Him: So this is what's going to happen. You'll get a box and in it will be the new phone. You'll have to take your old phone and keep the sim card, back cover, and battery to use on the new phone. It'll just be a new body.
Me: So I use the same battery with the new phone?
Him: Yeah.
Me: Didn't you just tell me I fried the battery and that's why you're ordering a new phone?
Then he just stares at the phone dumbfounded for several long seconds and responds "Well it might not be that."
SMH, took my phone, grabbed the order confirmation, and left.
Dear T-Mobile... TRAIN YOUR EMPLOYEES!!!
Click to expand...
Click to collapse
Ctfu!!!!!! Gota love XDA hospitality

aczarney said:
Three things:
1)This belongs in general.
2)Store employees don't do tech support for T-Mobile. They aren't trained to do so. They have no need to be trained for such as there's no in-store warranty program. They're sales associates and aren't trained for anything about these phones beyond the specs and features and what the phone can do (in effect what they need to know to sell the phone.) Representatives are trained based on their job type for their line of business, and not all the other ones. Because a representative doesn't provide the answer you're looking for off the top of their head, doesn't mean they aren't trained. There's quite literally thousands and thousands of pieces of information that those people have to remember, and you can't expect them to remember every single thing at any time.This is just a case were you should made sure you're talking to the right person. It's like going to a car dealership and asking a sales person to fix your car. They just sell the cars, they don't fix them.
3)Your warranty is ultimately through the manufacturer, so if T-Mobile isn't helping you contact LG for your warranty. They will definitely be more knowledgeable of the product, and since there is not really a risk of talking to the wrong department, its information that's bound to be accurate.
Click to expand...
Click to collapse
4. Just cause it looks like a T-Mobile store doesn't mean it's owned by T-Mobile. There are very few corporate stores out there. Most are just 3rd party companies that have a license to use there name and design for there store. I have dozen of T-Mobile stores in my area but there is only one corporate one. The only way you can tell who they actually are is by looking at the receipt. It will say somewhere on there like "***** Wireless" It's very deceiving but all carriers do it.

well speaking of reps i wanted to ask LG rep on the update for wind mobile as most people know we know have froyo officially, here is how it went down
Mike P: Hello, Guest. Can I help you with anything today?
Guest: hey mike p any status on update for optimus 2x wind, still running froyo
Mike P: The ICS OS upgrade will be initially available for a range of LG smartphones which were released in 2011. The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse
Mike P: Broadly speaking, the ICS OS upgrade will be available on LG’s upgradable smart phones starting from the third quarter of 2012. The detailed schedule and relevant models will be determined based on discussions with the carriers in each market.
Guest: so through out 2012 you went from telling me and i quote "your phone will get the update" to "discussions with carriers"
Mike P: Did you see the two messages that I previously sent?
Guest: can you please tell me which LG phone have officially received an update? not preloaded, but an update?
Mike P: Have you received the three messages that I have sent?
Guest: my last question asks for the phones that have actually recived an update not awaiting
Mike P: The ICS OS upgrade will be initially available for a range of LG smartphones which were released in 2011. The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse
Mike P: "The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse"
Mike P: "LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse"
Mike P: "starting from the third quarter of 2012"
Mike P: We have not yet reached the third quarter of 2012.
Guest: these are phones awaiting and official update sir, and have received nothing, how about the phone promised on second quarter which of them actually received an update for any carrier?
Mike P: "starting from the third quarter of 2012"
Mike P: We have not yet reached the third quarter of 2012.
Guest: I am asking about second quarter promised phone, the ones meant for second quarter?
Guest: as on the facebook page
Guest: LG Optimus LTE, Prada phone by LG 3.0, the LG Optimus 2X, the LG Optimus Sol, the LG my Touch Q and the LG Eclipse.
Mike P: Yes, this would be the global page that also advises that the times would depend and very on county and carrier.
Guest: dis including optimus 2x which have actually received and update, i dont care where around the world, have any received an update?
Mike P: You would have to check with the different country's. We only deal with Canada.
Guest: are you not allowed you say "we have not released an update?
Mike P: Allowed to say? I cant be any clearer. The update will be released in the third quarter of 2012.
Guest: im not asking with regards to my phone, im asking for any phone that have received an update in the light of me changing my phone
Mike P: Update to ICS?
Guest: yeah
Guest: not preloaded updated
Guest: with comma in between
Mike P: "starting from the third quarter of 2012"
Guest: lg nitro?
Guest: thats also in third
Mike P: The models that will be getting the update I have previously provided.
Guest: i wanna buy the lg optimus sol, did that receive ICS
Guest: unlocked no carrier restriction
Mike P: http://www.lg.com/ca_en/mobile-phones/all-phones/LG-LG-P705G.jsp
Mike P: Is the only phone that has been released in Canada with ICS on it at the moment.
Guest: thats the L7 not sol
Mike P: Just googled the phone what you are talking about "sol" and its a phone from the U.K
Mike P: ...
Guest: your essentially telling me since the official release of the android source code that not a single lg phone have received an update as planned and your covering for LG
Mike P: Not in Canada.
Mike P: No,
Mike P: What I am telling you is
Mike P: Updates will be
Mike P: "starting from the third quarter of 2012"
Guest: im just asking for any phone, any phone that have received an update
Guest: can you name one phone that have received an update and ill leave you alone
Guest: i wanna buy an updated phone, not preloaded ICS
Mike P: Did you see the previous messages?
Guest: that not updated yet
Guest: planned to update doesn't mean will receive for certain carrier
Mike P: http://www.lg.com/ca_en/mobile-phones/all-phones/LG-LG-P705G.jsp
Mike P: Is the only phone that has been released in Canada with ICS on it at the moment.
Guest: well LG is a terrible company not a single phone actually received an update on the second quarter of 2012, and you have been ordered not to release any information, have a good day sir
Click to expand...
Click to collapse

@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA

redmonke255 said:
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
Click to expand...
Click to collapse
I very well understand, but nobody wants to give information no wind, nor LG.
Edit: In the feedback at the end of the conversation i did give the rep a good review. But lets face it you have to get information off of somebody.

redmonke255 said:
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
Click to expand...
Click to collapse
I wouldn't consider the convo being a ****, it was being more knowledgeable then someone in there feild of work he didn't call him out saying he was an idiot and sub par at his job, haha... I probably would've been a jerk to the person, and called him out on what he said. Regurgitate or not what he said was, well... kinda not smart.
Sent from my LG-P999 using xda premium

mt3g said:
I probably would've been a jerk to the person
Click to expand...
Click to collapse
You? A jerk? Never
Sent from my LG-P999 using Tapatalk 2

Right, I'm just a shy and fussy person who doesn't speak freely or too freely at times. I like to keep my opinions and thoughts to myself. ;-)
Sent from my LG-P999 using xda premium

Ha! Had the same experience back with the Nokia Nuron however, and it was very similar. I ended up getting 4 new phones, till I was asked if I wanted the G1 instead. Took it in a heartbeat.
Sent from my Galaxy Nexus using Tapatalk 2

At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]

mustangtim49 said:
Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
I sure as hell didn't. My G2's wifi module broke 2 weeks out of warranty. I needed a new phone and wasn't eligible for an upgrade. Even if you got your phone for "free", you're still paying for it monthly versus someone who buys their phones outright.
If LG's software engineers haven't been able to figure out ICS, maybe they need new software engineers. I work for a financial services company and if our coders did this piss poor of a job, they'd be collecting unemployment benefits.
I've had to deal with T-Mobile's staff quite a bit over the past few weeks because of various issues and all I can say is that it has been extremely disappointing. You used to be able to get someone that's knowledgeable almost all the time ... not anymore. I tend to firm but very fair to phone staff. I used to work cust. service and I know how bad it is to get an ahole on the other end of the line. I mentioned some of the issues I've had with my phone and, instead of offering to troubleshoot or to send a replacement device, the rep tries to hard sell me to use the upgrade I'm now eligible for to get a new phone instead. I told them that I'm not comfortable spending money on a new phone if T-Mobile is not going to support it. The rep told me I could always void my warranty and install unofficial software lol. During the course of the call, I had 2 reps acknowledge that there were known issues with the G2x. When I asked why they kept selling them with known issues, I was met with silence. To make a long story short, instead of being offered a solution, the calls all ended with a frustrated customer.
---------- Post added at 10:29 AM ---------- Previous post was at 10:26 AM ----------
mustangtim49 said:
Updates are free, how can anyone complain?
[email protected]
Click to expand...
Click to collapse
Oh, and how can we complain? How about the 18-month pledge that both LG and T-Mobile signed and casually forgot about. I'm no mathematician, but I don't remember 18 months passing since the G2x was launched.
http://androinica.com/2011/05/android-updates-for-18-months/

RobBull69 said:
Oh, and how can we complain? How about the 18-month pledge that both LG and T-Mobile signed and casually forgot about. I'm no mathematician, but I don't remember 18 months passing since the G2x was launched.
http://androinica.com/2011/05/android-updates-for-18-months/
Click to expand...
Click to collapse
"For instance, the members of the update partnership could say that a new device should still be able to receive Android OS updates within the first 18 months of release; however, companies would not be obligated to stick to that guideline, and that does not mean that phones would access every new release."
Guess you missed that part. They're not obligated to get out the release, but try to a point. T-Mobile will try and release the update as long as there is one from the manufacturer to begin with (in this case LG).
As long as the phone does everything it was promised to (work) as it goes in the latest GB, you really can't complain.
Now back in the Froyo days, yes, an update was required for sure, so any issues and no one could fix them. But the last two OTA updates for the G2x have made it stable and run fine for the majority of users, so LG did do their part there.
Finally, in case you ask my opinion on LG, no, I would never buy another LG IF it has an Nvidia chip. God I hate them now. An S4 would be nice, and I love their choice of IPS displays. I like their form factor as well, just no Nvidia, they don't know the meaning of open source.
Sent from my Galaxy Nexus using Tapatalk 2

Google really needs to be more heavy handed if it wants to avoid fragmentation. Android is open source. However, Google apps and access to the Play Store are not. Give manufacturers 6 months after a major release of Android to upgrade devices that have hardware capable of handling the software. If they fail to comply, block access to the Play Store for those devices and create a crapstorm for the OEMs. Obviously, you would have to give OEMs a bit of wiggle room if they are running into legit issues and can prove that they are actively working on getting the update out ASAP. This boy scout pledge crap is obviously not working. I doubt Google would have the balls to pull something like what I described.

RobBull69 said:
Google really needs to be more heavy handed if it wants to avoid fragmentation. Android is open source. However, Google apps and access to the Play Store are not. Give manufacturers 6 months after a major release of Android to upgrade devices that have hardware capable of handling the software. If they fail to comply, block access to the Play Store for those devices and create a crapstorm for the OEMs. Obviously, you would have to give OEMs a bit of wiggle room if they are running into legit issues and can prove that they are actively working on getting the update out ASAP. This boy scout pledge crap is obviously not working. I doubt Google would have the balls to pull something like what I described.
Click to expand...
Click to collapse
Block the play store for the majority of their devices? Are you serious? Google would punish itself and the end user more than the supplier.
Sent from my LG-P999 using XDA

mustangtim49 said:
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
so having a phone that most of them randomly restart or black screen on the stock roms is whining now. it took a little over a year for tmobile to fix the g2x, i do not know about the o2x but the phone went EOL on tmobile were it launched in the US a week affter they fixed it and was not sold since november unless it was old stock.

mustangtim49 said:
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
I got my phone about 10 months ago and had to pay $100 + 2Yr Contract. I most certainly didn't get mine for free. Wish I did though

Reports Verizon will unlock the bootloader via update?

http://www.droid-life.com/2012/07/1...:+DroidLife+(droid+life)&utm_content=FaceBook
This was reported in Droid life

XRSTOY1 said:
http://www.droid-life.com/2012/07/1...:+DroidLife+(droid+life)&utm_content=FaceBook
This was reported in Droid life
Click to expand...
Click to collapse
That looks like a dream come true, but I will stay awake until this happens. Thanks for the news mate.

I have heard similar stories, this is great news for those of us who aren't willing or can't spend $600 on a developer edition phone. I wonder how "soon" soon is ;-)
What are you confused about by the way?
Sent from my SCH-I535 using xda premium

shimp208 said:
I have heard similar stories, this is great news for those of us who aren't willing or can't spend $600 on a developer edition phone. I wonder how "soon" soon is ;-)
What are you confused about by the way?
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
I'm confused about: will they or won't they unlock it? I hope it's true...

Though some chats are very specific to the meaning behind unlock, I can't help but think that this means GSM unlock.
Sent from my SCH-I535 using xda premium

Obviously I hope it's true but I severely doubt it. I mean, how often do low level customer service reps know info like that before we do? Out of the 6 people I talked to at vzw none even knew the phone was shipped early for pre orders...

Hopefully it's not a way to trick the masses into upgrading to block the way we get root now.
Sent from my SCH-I535 using Tapatalk 2

Div033 said:
Though some chats are very specific to the meaning behind unlock, I can't help but think that this means GSM unlock.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
This is what I'm thinking as they've been mentioning that specific unlock for some time as part of an early OTA update. I hope it's the bootloader that's really being discussed but I certainly have my doubts.

We can only wait and see.
Sent from my SCH-I535 using Tapatalk 2

Not going to happen...
http://forum.xda-developers.com/showthread.php?t=1771335 (Read 2nd edit)
http://forum.xda-developers.com/showthread.php?t=1775707

maybe
Well, I don't believe it either, but there might be some light at the end of the tunnel. I went into chat and asked. I encourage as many people to do this just so verizon may realize there's a huge interest for it. To do this, just go to the verizon page and pretend you're buying the SIII. There's a button that says 'chat with rep', or just wait there for a minute and you will get a popup.
Here's my transcript... If you don't believe me, go do it yourself!
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Alesha'
Mike: Hi! I'm interested in the S III but don't like it having the locked bootloader. Will Verizon release an update to unlock the bootloader?
Alesha: Hello. Thank you for visiting our chat service. May I help you with your order today?
Alesha: ?
Alesha: Yes
Mike: This isn't the GSM unlocker so you can use the phone wherever in the world, this is to unlock the bootloader to allow for developers, correct?
Alesha: Right
Mike: and is there an ETA on this?
Alesha: No information released
Mike: OK, well, thank you very much for the information!

Don't believe these Verizon reps for a second. Many of them can't think for themselves and only regurgitate what the higher ups tell them. I worked in their call center last year and most of my co-workers had no idea what rooting, roms, bootloaders, etc. were.

NOT happening.
http://www.droid-life.com/2012/07/1...re-update-to-unlock-the-galaxy-s3-bootloader/

Not very optimistic:
Dear Alexander,
Thank you for taking the time to email in with regards to the Samsung Galaxy SIII. Alexander, my name is Nick. I hear you with regards to the locked bootloader situation. I too was hoping we would follow suit. Currently we will be offering the developers version of the SIII, which comes with a unlocked bootloader for our customers. I do hope that we make a change to the current model that is out, and that we unlock the bootloader, but currently there are no plans to do so. At the very least I hope that we at least consider selling the unlocked version in a subsidized manner with a contract, as opposed to selling it full retail through Samsung.
Your voices are being heard, and I hope we truly consider some other options for our customers in the development community. In the meantime, really, the only other option I can recommend is to maybe sell your SIII. I am sure you can find someone who may not be interested in the unlocked version, but would like to upgrade to that phone and not be under contract. Remember the 16 GB model starts at $599.99. Depending how much you paid, I would charge as much as possible for the phone since they are coming out on top without the contract, and use the money you get towards the unlocked version. It may not be ideal, but at least there are some options for now.
Thank you for being the best part of Verizon Wireless, Alexander. Take care and have a great week.
Sincerely,
Nick
Verizon Wireless
Customer Service
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.
-----Original Message-----
From: ***@gmail.com
Sent: Sat Jul 14 00:03:12 CDT 2012
To: [email protected]
Cc:
Subject: Currently Offered Phones
Form Message
MAIL_ADDRESS: ***@gmail.com
Market ID: MI/IN/KY
Zip Code: *****
First Name: Alexander
Last Name: Mason
Full Name: Alexander Mason
Email Address: ***@gmail.com
Daytime Phone Area Code: 765
Daytime Phone Prefix: 555
Daytime Phone Suffix: 5555
Daytime Phone Extension:
Fax Area Code:
Fax Prefix:
Fax Suffix:
Account Number:
Mobile Area Code:
Mobile Prefix:
Mobile Suffix:
SSN:??
Primary Subject: Phones and Accessories
Secondary Subject: Currently Offered Phones
Message Body: Is verizon going to unlock the Bootloader to the Samsung Galaxy S III
?
Click to expand...
Click to collapse

Can't believe he told you to sell the device.

Yea, that was like a wtf moment. What I interpreted it as was "Buy device for $200, try to gamble it off for at least $400. Then go shell out another $200 and purchase the developer edition."
Not only does that void any chance of insurance but I would purchase the phone unsubsidized if I wanted a "Developer's Phone".
This is a new corporate low even their employees don't like their actions. I work for Apple, we would never tell our customers to do something like that.
EDIT: Just to clarify, no I am not an apple fanboy... I do not own an apple product. Not even an iPod. It's just my job to represent them.

http://www.droid-life.com/2012/07/1...re-update-to-unlock-the-galaxy-s3-bootloader/
Mods please lock this thread.

TokedUp said:
http://www.droid-life.com/2012/07/1...re-update-to-unlock-the-galaxy-s3-bootloader/
Mods please lock this thread.
Click to expand...
Click to collapse
Users please read the thread before posting. This link is already posted