does any one knows if the charge will get any future update?
-javier- said:
does any one knows if the charge will get any future update?
Click to expand...
Click to collapse
It will get updated to gingerbread at some point, but nobody knows when.
Most of us guessed towards the end of September(about a month after the EP1W GB leak was released publicly)
Here's a fact: Nobody knows exactly when it is coming out. Even the support people at Verizon don't know. They are notified that something is on the way, but they don't tell them until it actually hits the streets.
My opinion, based on info i've gained reading various sources: It should be soon, probably in the next couple weeks. And it won't be EP1W.
I had a brief twitter conversation with p3 a couple days back, asking him if he had heard anything since the leak was released. He didn't offer any info on ETA, but DID say that he knows EP1W is no longer official...in his words, they "blew past" EP1W
This could be good, as personally I consider EP1W rather unstable (in my personal experience) and would love it if the final, official GB release is being developed further to deal with those kinds of issues. But... this could also add significant time to the release cycle as well.
Sent from my GummyCharged Charge
if the release for Gingerbread on the Droid 2/Droid X are any "guidelines", i'd say another 2 months with verizon's release schedule.
On two different occasions with two different people at the Verizon store i was told with authority to expect an update this month (sept). We will see. I tried checking for software updates on the verizon site but it wouldn't let me enter my model, which was strange. I know only the owner's manual was on there but maybe they're getting ready to add something.
I meant the Samsung page- sorry!
When is gingerbread coming to the charge? Not happy with buggy froyo.
1answer
Hi there! Thank you for your inquiry. We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider. Please feel free to check back with us periodically for updates. Thank you for your understanding and patience. Technical Support
SamsungSupport11
another response from Samsung
A : Greetings! Thanks for reaching out! Unfortunately, we do not have any information as to when or if the Droid Charge will be getting Gingerbread but please check back for updates or visit www.samsung.com for news. We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products. If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S. Chat Support: http://goo.gl/ZALJm Thanks and have a great day!
SamsungSupport9
Notice the response----- when or if --- when/if .. LOL
galaxyuser88 said:
When is gingerbread coming to the charge? Not happy with buggy froyo.
1answer
Hi there! Thank you for your inquiry. We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider. Please feel free to check back with us periodically for updates. Thank you for your understanding and patience. Technical Support
SamsungSupport11
another response from Samsung
A : Greetings! Thanks for reaching out! Unfortunately, we do not have any information as to when or if the Droid Charge will be getting Gingerbread but please check back for updates or visit www.samsung.com for news. We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products. If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S. Chat Support: http://goo.gl/ZALJm Thanks and have a great day!
SamsungSupport9
Notice the response----- when or if --- when/if .. LOL
Click to expand...
Click to collapse
This is a standard, canned response and means absolutely nothing. Believe me, there is NOTHING to be gleaned by reading this.
Guy at Costco Verizon booth yesterday also told me this month. Also checked out the Bionic...ugly.
-javier- said:
does any one knows if the charge will get any future update?
Click to expand...
Click to collapse
While not exactly "official", you have some awesome update options available right now: http://forum.xda-developers.com/showthread.php?t=1259858, and http://forum.xda-developers.com/showthread.php?t=1270987
yeah my understanding is there are at least 2 newer versions out beside EP1W. Guess they are still tweaking it a ton. I would have thought we would have it by now, but patience is a virtue I guess.
I would rather wait and get it right, then get it an have it suck.
piizzadude said:
yeah my understanding is there are at least 2 newer versions out beside EP1W. Guess they are still tweaking it a ton. I would have thought we would have it by now, but patience is a virtue I guess.
I would rather wait and get it right, then get it an have it suck.
Click to expand...
Click to collapse
Well, I for one can say that the Humble ROMs from danalo have been faster and more battery efficient than the stock ROMs from Samsung. So, I would be willing to bet that the Humble ROMs available now are going to be better than whatever Samsung has for the next "official" release.
That is, until Cyanogen starts his development job at Samsung, and gets some really awesome CM-like stuff incorporated into the stock Sammy ROMs.
Should be by the end of the month like the thunderbolt update.can't wait!
Sent from my SCH-I510 using XDA App
charge1 said:
Guy at Costco Verizon booth yesterday also told me this month. Also checked out the Bionic...ugly.
Click to expand...
Click to collapse
The guys at the Costco booth don't work for Verizon for once. The one's at my Costco are incompetent and seem to give two ****s about their job or helping the customer. I would HIGHLY recommend taking anything they tell you with a grain of salt. I find it very hard to believe they would have any true insider information on this.
Anything the guys at the booth are telling you is hogwash. They are just repeating something a co-worker or customer told them. Verizon does not provide those details to salespeople. Even the tech support people only have vague info like "coming soon", or maaaaaaybe a "this month". You can't miss target dates that you never announce in the first place.
VZ's own techs don't know when the update is coming.
I am friends with a tech at one of the local VZ stores & he has no more idea when it's coming than we do.
~John
jmorton10 said:
VZ's own techs don't know when the update is coming.
I am friends with a tech at one of the local VZ stores & he has no more idea when it's coming than we do.
~John
Click to expand...
Click to collapse
Exactly right. Verizon does not tell them. Truth be told, most of these guys find out about the software updates when a customer brings in their phone because of a problem the update caused.
Well. I have been using humblecomb and i so far love the rom.
Sent from my SCH-I510 using xda premium
Related
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Glad to hear this, but I'll believe it when I see it.
thanks, but until I see it, I dont believe reps unless it comes in a press release
Very happy to hear this. I emailed samsung support earlier over the weekend, if I get an answer I'll be sure to post it here.
Sent from my SAMSUNG-SGH-I897 using XDA App
marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
No way... an AT&T tech manager told me they have received no fix from Samsung yet. They would have to test the fix them selves before it was allowed as an OTA update. No way it will be here by Monday...
just wondering does rooting your phone stop OTA fixes, or will I still receive the message?
marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
SoCADesertRat said:
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Click to expand...
Click to collapse
I've gotten the same response.
Need to make up their minds.
GPS is a "network issue"?
Did the email really say that GPS was a network issue to be handled by our service provider? It's not a phone hardware issue? Well crap, I guess I'll have to call my GPS service provider.
Now where did I leave that main number for the US Air Force?
Me: "Hello Air Force, please fix my phone. Apparently there's a problem with your multi-billion dollar GPS constellation that's causing my consumer electronics device to malfunction."
AF: "Who is this?"
Me: "I have a Samsung Galaxy S phone and I demand you make it work!"
AF: "<inaudible> never should have turned off selective availability."
<click>
Another bogus "I talked to Samsung and the fix is on the way post"
From my Samsung Captivate
I received the exact canned GPS e-mail that the others received in this thread.
I wrote them back this:
Wow, thanks for taking almost a week to provide an entirely useless reply. And thanks for not actually reading what I wrote, because you told me to use 'use wireless networks' and in my original question I actually said I've used both options. Good job Samsung. That gives me a ton of confidence.
And I, nearly immediately, received this response:
Dear Brandon,
Thank you for your inquiry. We understand your distress concerning the behavior being experienced with your Captivate. Since you've already tried troubleshooting the device but still did not work, we recommend you to call us about this issue so that our technical support agents can attend to your concern. We are committed to your satisfaction and would like to assist you in finding a resolution to this issue.
Please contact us anytime, as we would be happy to provide additional information. You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We thank you for your understanding and appreciate your interest in Samsung
products.
Sincerely,
Technical Support
Useless!
Everyone should call whenever they can get a couple minutes and complain about the lack of communication regarding this and when to expect the 2.2 update and the GPS issue.
My GF received an OTA update today on her Captivate and her GPS locks fast and holds the lock now. It was worse than mine by a long shot before. I haven't seen anything on mine as I was using my N1 all day today. Just lit it up now so I'll wait to see if I get one as well.
you got an ota update? sweet so its out then?
systoxity said:
you got an ota update? sweet so its out then?
Click to expand...
Click to collapse
doubt it. i just checked for a software update and received none.
Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.
jdsemler said:
Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.
Click to expand...
Click to collapse
I havent received an update yet. But I'm rooted, so I dont know if that would stop me from receiving the update or not.
Samsung did post on their twitter account the other day that they are aware and are currently working on a GPS fix. So, however long that takes remains to be seen. They have zero credibility when it comes to putting out software fixes and updates. I'm going to stick it out for the full 30 days and if nothing then return it for an iphone4. Between the GPS being absolutely useless to the 12 hour battery life, I'll have to say that this phone is less than spectacular.
May have been a false alarm unfortunately. I think it might have ben a gps test app update. Hers locks almost as fast as my nexus one now though so I'm confused. Sorry if it turns out to be bogus everyone.
Sent from my SAMSUNG-SGH-I897 using XDA App
This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App
madjsp said:
This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
That's what I want to know. I don't know how this can be a software problem, when multiple apps can't use it correctly
Guys it may have been bogus and just a gps app update. If that's the case then I apologize. Its locking about as fast as my nexus one all of a sudden so I thought it was legit. If that's the case I don't want to get anyones hopes up cause ill feel like a tool.
Might be a double post as the app crashed on me.
Sent from my SAMSUNG-SGH-I897 using XDA App
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
We are in desperate need of a factory odin flash for the showcase.
___________________________________
Just when you think you have it idiot proof, they come out with a better idiot.
GStone said:
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
Click to expand...
Click to collapse
so are you here as an Official Rep for Cellular South?
Welcome to XDA, and ditto to what he said above...
You can see my thread where I'm trying to make one (or as close as one as possible) but it would really BE GREAT to have one like every other Carrier has
I will send an email up to see what I can get. Nobody will be in until Monday so I'll keep you posted. I am not here to represent cellular south in anyway and I doubt they would recommend any modifications at all to the showcase. I am just letting you guys know my position and may have access to things that could help advancement and would like to contribute if possible.
Sent from my SCH-I500 using XDA App
GStone said:
I will send an email up to see what I can get. Nobody will be in until Monday so I'll keep you posted. I am not here to represent cellular south in anyway and I doubt they would recommend any modifications at all to the showcase. I am just letting you guys know my position and may have access to things that could help advancement and would like to contribute if possible.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
sounds good... Well, they may not be willing to just give up the files.. I think the others were leaked...
If you can find out that a factory flash exist or someone that will admit that cell south actually has it, it will be a GREAT starting point
Excellent. I know the guy that would have the answer. But, like you said, it may not be something they have or are willing to share so I'll do some digging and see what I can find.
Sent from my SCH-I500 using XDA App
GStone said:
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
Click to expand...
Click to collapse
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
phocus said:
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
Click to expand...
Click to collapse
They have not released a date for the 2.2 nor have they shared any other information with employees. From what I understand most of the wait comes from Samsung's end. Unfortunately since we are so small compared to others we tend to be the last carrier the suppliers worry about. We had the same issues with the HTC Hero. Also, with the Hero they went through several versions of 2.1 before they got to one that worked even semi stable and it was released and then a better 2.1 was released a couple months later so if they have a version that they are even testing yet then it honestly probably sucks. 2nd, I do not have the ability to activate unlocked CDMA phones. Cellular South's system uses a method to activate phones that also searches their full inventory. So... If the ESN or MEID hasn't been in Cellular South's inventory at some point in time, the system will reject it and you can't program it. Does it suck? Yes. However, they are supposed to be putting in a new POS system in the next few months. I doubt the conditions change but if for any reason they do I'll let everyone know.
Galaxy S 2 By chance?
phocus said:
Galaxy S 2 By chance?
Click to expand...
Click to collapse
This was copied straight from Cell South's upcoming phones in testing. The only one that is even on the list is the Samsung Gem which is already available.
PHONES IN TESTING
Listed phones must pass testing before shipping to Store locations, dates are subject to change. (Do not promise
dates to customers)
Model MFG Est.
• I100/GEM SAM FEB 2011
phocus said:
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
Click to expand...
Click to collapse
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
GStone said:
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
Click to expand...
Click to collapse
Sounds like us at USCC. I've seen two release dates get pushed already. If I didn't already have it, I'd be sad.
Sent from my SCH-I500 using XDA App
GStone said:
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
Click to expand...
Click to collapse
Does he need some help?
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
ocs111 said:
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
Click to expand...
Click to collapse
Yea, it's been crazy for sure. This is the last update I got on the situation:
"The re-initiation of data sessions is taking longer than anticipated. Technical is working to get this to speed up."
ocs111 said:
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
Click to expand...
Click to collapse
Just received this update:
"Technical is continuing to work to resolve the data connectivity issue. More customers are now connecting but it continues to take longer than anticipated."
New update:
"Significant progress is being made. We are not at 100% but should be shortly if this continues. I’ll update everyone when we feel like we’re totally back."
Definately not 100%.. mine isn't working. I've been running on wifi since it's down..
Sent from my SCH-I500 using XDA App
02busa said:
Definately not 100%.. mine isn't working. I've been running on wifi since it's down..
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Definitely not. Mine is still down too. But we are seeing some people come back up.
mine just came back up
Got in contact with a tech agent from rogers asking for the ICS update and when it would be released and this is the answer it got:
We strive to provide you with the highest level of
customer support, and hope I can be of assistance in addressing your
questions.
Unfortunately, due to some technical reasons, Rogers customers are still
unable to update their devices with new android OS. This issue is being
investigated by one of our speciality group. We are looking forward to
get a positive resolution shortly.
Click to expand...
Click to collapse
Email received on Monday
Doesn't exactly say its delayed. sounds a bit more of a generic response.
well it is delayed considered it was supposed to be released today (sometime last week)
weaksauce
Maybe someone is just on vacation, who pushes the RED button to release it
"Due to an error in not being able to insert all our bloatware we have delayed releasing it."
Yeah, "technical reasons"... rogers can't find a way past ICS's inate anti virus & anti spam software
Sent from Down The Rabbit Hole, using XDA Premium.
sorry but
first off you have to wait for the att/global version to get it.
then two or three months and bloatbloatbloat later you will have your warranty friendly ics.
or you can go to the dev page and as soon as some sauce is out (there are leaks but the still have issues) get it then. your choice.. i just keep an odin tar of i727r around if i need to return it. as long as I don't flash anything dumb like note radios.. again. HA.
Curious as to why you posted this yesterday, if you got this email Monday? Why would you withhold that information from us for such a long period of time?
g2tegg said:
Curious as to why you posted this yesterday, if you got this email Monday? Why would you withhold that information from us for such a long period of time?
Click to expand...
Click to collapse
Conspiracy.
Sent from Down The Rabbit Hole, using Tapatalk 2.
uhhdoug said:
first off you have to wait for the att/global version to get it.
then two or three months and bloatbloatbloat later you will have your warranty friendly ics.
or you can go to the dev page and as soon as some sauce is out (there are leaks but the still have issues) get it then. your choice.. i just keep an odin tar of i727r around if i need to return it. as long as I don't flash anything dumb like note radios.. again. HA.
Click to expand...
Click to collapse
LOL... I hear you Uhhdoug... I actually used my tar last night after I bricked my phone testing a buggy rom... (not the one in my signature)
That tar is now a good friend.
Sooner or later we have to get an official release... then our Dev's will have the tools to create more stable releases.
g2tegg said:
Curious as to why you posted this yesterday, if you got this email Monday? Why would you withhold that information from us for such a long period of time?
Click to expand...
Click to collapse
i have a life, a job, a girlfriend, school, poker and i dont spend my days on forums. 2 days is not a long period of time...what are you? an insect? does your entire life last 6 weeks? I dont check my emails every day.
why you have to troll, take it or leave but dont be an asshole as to why i decide to share this info with you guys
polish_pat said:
i have a life, a job, a girlfriend, school, poker and i dont spend my days on forums. 2 days is not a long period of time...what are you? an insect? does your entire life last 6 weeks? I dont check my emails every day.
why you have to troll, take it or leave but dont be an asshole as to why i decide to share this info with you guys
Click to expand...
Click to collapse
Dude calm down. I think he was joking
Sent from my SGH-I727R using XDA
polish_pat said:
well it is delayed considered it was supposed to be released today (sometime last week)
Click to expand...
Click to collapse
Am I the only one who read the part where Samsung said that ICS was going to be released for select devices starting today with the rest of the devices mentioned over the rest of the quarter?
That means that they have until the end of July to release it.
TLS2000 said:
Am I the only one who read the part where Samsung said that ICS was going to be released for select devices starting today with the rest of the devices mentioned over the rest of the quarter?
That means that they have until the end of July to release it.
Click to expand...
Click to collapse
Probably not, but do you know of ANY devices that have received the update?
Sent from Down The Rabbit Hole, using Tapatalk 2.
Sent from my I727 using xda premium
TLS2000 said:
Am I the only one who read the part where Samsung said that ICS was going to be released for select devices starting today with the rest of the devices mentioned over the rest of the quarter?
That means that they have until the end of July to release it.
Click to expand...
Click to collapse
either or, no devices had ICS that day so that would be invalid information
polish_pat said:
i have a life, a job, a girlfriend, school, poker and i dont spend my days on forums. 2 days is not a long period of time...what are you? an insect? does your entire life last 6 weeks? I dont check my emails every day.
why you have to troll, take it or leave but dont be an asshole as to why i decide to share this info with you guys
Click to expand...
Click to collapse
Wow I thought the French where nicer then that. It was a joke, no need to get your panties in a bunch over it. Guess what? I have a wife, three kids, a house and a minivan. Who the eff cares.
I'm amazed at the amount of thought you put into that post. Definately made my day!
g2tegg said:
It was a joke, no need to get your panties in a bunch over it.
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Click to collapse
wow, youre such a good comedian, i laughed all the way to work today. have you ever thought of standup? youd be amazing
polish_pat said:
wow, youre such a good comedian, i laughed all the way to work today. have you ever thought of standup? youd be amazing
Click to expand...
Click to collapse
I do stand up. Thanks for noticing and glad I made you laugh. Try to keep your eyes on the road though, I know how good the drivers are in Montreal.
I just felt like this story was worth sharing.
I did the last baseband update, and with it started using the 21y update since nothing else will work with it. With that came the BSOD (Black Screen of Death), which I'm sure alot of other G2x owners have experienced. Been getting it 3-4 times a day during random usage, not just after phone calls. I have to remove the back cover and battery, turn it back on... 3-4 freakin times a day. Last week I flashed the stock recovery to get it back to factory condition and waited. Finally it happend at a point where I could walk over to the nearby T-Mobile store and show them the freeze, ask for a fix. Here's how it goes...
Me: So this has just happend and happens 3-4 times a day. *Shows him phone won't wake up, turn on, nothing. Pull battery, turn it back on*
Him: How old is your phone?
Me: Got it when it launched, so just over a year.
Him: Well it's got some scratches, lets see what we can do... So tell me honestly, do you charge it overnight?
Me: Yes, I plug it in near my bed and use it as an alarm
Him: You shouldn't do that. You probably fried the battery.
At this point I know he's just BS'ing. It's a software issue, it's been fixed on any custom ROM you use. Also, who doesn't charge their phone overnight. So I'm waiting and waiting while he's doing a device replacement order. About 10 minutes go by then
Him: So this is what's going to happen. You'll get a box and in it will be the new phone. You'll have to take your old phone and keep the sim card, back cover, and battery to use on the new phone. It'll just be a new body.
Me: So I use the same battery with the new phone?
Him: Yeah.
Me: Didn't you just tell me I fried the battery and that's why you're ordering a new phone?
Then he just stares at the phone dumbfounded for several long seconds and responds "Well it might not be that."
SMH, took my phone, grabbed the order confirmation, and left.
Dear T-Mobile... TRAIN YOUR EMPLOYEES!!!
Sorry for the wrong location, completely thought I was in the general section.
Three things:
1)This belongs in general.
2)Store employees don't do tech support for T-Mobile. They aren't trained to do so. They have no need to be trained for such as there's no in-store warranty program. They're sales associates and aren't trained for anything about these phones beyond the specs and features and what the phone can do (in effect what they need to know to sell the phone.) Representatives are trained based on their job type for their line of business, and not all the other ones. Because a representative doesn't provide the answer you're looking for off the top of their head, doesn't mean they aren't trained. There's quite literally thousands and thousands of pieces of information that those people have to remember, and you can't expect them to remember every single thing at any time.This is just a case were you should made sure you're talking to the right person. It's like going to a car dealership and asking a sales person to fix your car. They just sell the cars, they don't fix them.
3)Your warranty is ultimately through the manufacturer, so if T-Mobile isn't helping you contact LG for your warranty. They will definitely be more knowledgeable of the product, and since there is not really a risk of talking to the wrong department, its information that's bound to be accurate.
1) I stated that.
2) Store employees should atleast be trained better then to say something is bad, then tell me to continue to use it. This post was for basic humor.
3) My paid insurance is thru T-Mobile.
lilaliend said:
I just felt like this story was worth sharing.
I did the last baseband update, and with it started using the 21y update since nothing else will work with it. With that came the BSOD (Black Screen of Death), which I'm sure alot of other G2x owners have experienced. Been getting it 3-4 times a day during random usage, not just after phone calls. I have to remove the back cover and battery, turn it back on... 3-4 freakin times a day. Last week I flashed the stock recovery to get it back to factory condition and waited. Finally it happend at a point where I could walk over to the nearby T-Mobile store and show them the freeze, ask for a fix. Here's how it goes...
Me: So this has just happend and happens 3-4 times a day. *Shows him phone won't wake up, turn on, nothing. Pull battery, turn it back on*
Him: How old is your phone?
Me: Got it when it launched, so just over a year.
Him: Well it's got some scratches, lets see what we can do... So tell me honestly, do you charge it overnight?
Me: Yes, I plug it in near my bed and use it as an alarm
Him: You shouldn't do that. You probably fried the battery.
At this point I know he's just BS'ing. It's a software issue, it's been fixed on any custom ROM you use. Also, who doesn't charge their phone overnight. So I'm waiting and waiting while he's doing a device replacement order. About 10 minutes go by then
Him: So this is what's going to happen. You'll get a box and in it will be the new phone. You'll have to take your old phone and keep the sim card, back cover, and battery to use on the new phone. It'll just be a new body.
Me: So I use the same battery with the new phone?
Him: Yeah.
Me: Didn't you just tell me I fried the battery and that's why you're ordering a new phone?
Then he just stares at the phone dumbfounded for several long seconds and responds "Well it might not be that."
SMH, took my phone, grabbed the order confirmation, and left.
Dear T-Mobile... TRAIN YOUR EMPLOYEES!!!
Click to expand...
Click to collapse
Ctfu!!!!!! Gota love XDA hospitality
aczarney said:
Three things:
1)This belongs in general.
2)Store employees don't do tech support for T-Mobile. They aren't trained to do so. They have no need to be trained for such as there's no in-store warranty program. They're sales associates and aren't trained for anything about these phones beyond the specs and features and what the phone can do (in effect what they need to know to sell the phone.) Representatives are trained based on their job type for their line of business, and not all the other ones. Because a representative doesn't provide the answer you're looking for off the top of their head, doesn't mean they aren't trained. There's quite literally thousands and thousands of pieces of information that those people have to remember, and you can't expect them to remember every single thing at any time.This is just a case were you should made sure you're talking to the right person. It's like going to a car dealership and asking a sales person to fix your car. They just sell the cars, they don't fix them.
3)Your warranty is ultimately through the manufacturer, so if T-Mobile isn't helping you contact LG for your warranty. They will definitely be more knowledgeable of the product, and since there is not really a risk of talking to the wrong department, its information that's bound to be accurate.
Click to expand...
Click to collapse
4. Just cause it looks like a T-Mobile store doesn't mean it's owned by T-Mobile. There are very few corporate stores out there. Most are just 3rd party companies that have a license to use there name and design for there store. I have dozen of T-Mobile stores in my area but there is only one corporate one. The only way you can tell who they actually are is by looking at the receipt. It will say somewhere on there like "***** Wireless" It's very deceiving but all carriers do it.
well speaking of reps i wanted to ask LG rep on the update for wind mobile as most people know we know have froyo officially, here is how it went down
Mike P: Hello, Guest. Can I help you with anything today?
Guest: hey mike p any status on update for optimus 2x wind, still running froyo
Mike P: The ICS OS upgrade will be initially available for a range of LG smartphones which were released in 2011. The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse
Mike P: Broadly speaking, the ICS OS upgrade will be available on LG’s upgradable smart phones starting from the third quarter of 2012. The detailed schedule and relevant models will be determined based on discussions with the carriers in each market.
Guest: so through out 2012 you went from telling me and i quote "your phone will get the update" to "discussions with carriers"
Mike P: Did you see the two messages that I previously sent?
Guest: can you please tell me which LG phone have officially received an update? not preloaded, but an update?
Mike P: Have you received the three messages that I have sent?
Guest: my last question asks for the phones that have actually recived an update not awaiting
Mike P: The ICS OS upgrade will be initially available for a range of LG smartphones which were released in 2011. The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse
Mike P: "The products include: the LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse"
Mike P: "LG Optimus 2X, the LG Optimus 3D, the LG Optimus LTE,the LG Eclipse"
Mike P: "starting from the third quarter of 2012"
Mike P: We have not yet reached the third quarter of 2012.
Guest: these are phones awaiting and official update sir, and have received nothing, how about the phone promised on second quarter which of them actually received an update for any carrier?
Mike P: "starting from the third quarter of 2012"
Mike P: We have not yet reached the third quarter of 2012.
Guest: I am asking about second quarter promised phone, the ones meant for second quarter?
Guest: as on the facebook page
Guest: LG Optimus LTE, Prada phone by LG 3.0, the LG Optimus 2X, the LG Optimus Sol, the LG my Touch Q and the LG Eclipse.
Mike P: Yes, this would be the global page that also advises that the times would depend and very on county and carrier.
Guest: dis including optimus 2x which have actually received and update, i dont care where around the world, have any received an update?
Mike P: You would have to check with the different country's. We only deal with Canada.
Guest: are you not allowed you say "we have not released an update?
Mike P: Allowed to say? I cant be any clearer. The update will be released in the third quarter of 2012.
Guest: im not asking with regards to my phone, im asking for any phone that have received an update in the light of me changing my phone
Mike P: Update to ICS?
Guest: yeah
Guest: not preloaded updated
Guest: with comma in between
Mike P: "starting from the third quarter of 2012"
Guest: lg nitro?
Guest: thats also in third
Mike P: The models that will be getting the update I have previously provided.
Guest: i wanna buy the lg optimus sol, did that receive ICS
Guest: unlocked no carrier restriction
Mike P: http://www.lg.com/ca_en/mobile-phones/all-phones/LG-LG-P705G.jsp
Mike P: Is the only phone that has been released in Canada with ICS on it at the moment.
Guest: thats the L7 not sol
Mike P: Just googled the phone what you are talking about "sol" and its a phone from the U.K
Mike P: ...
Guest: your essentially telling me since the official release of the android source code that not a single lg phone have received an update as planned and your covering for LG
Mike P: Not in Canada.
Mike P: No,
Mike P: What I am telling you is
Mike P: Updates will be
Mike P: "starting from the third quarter of 2012"
Guest: im just asking for any phone, any phone that have received an update
Guest: can you name one phone that have received an update and ill leave you alone
Guest: i wanna buy an updated phone, not preloaded ICS
Mike P: Did you see the previous messages?
Guest: that not updated yet
Guest: planned to update doesn't mean will receive for certain carrier
Mike P: http://www.lg.com/ca_en/mobile-phones/all-phones/LG-LG-P705G.jsp
Mike P: Is the only phone that has been released in Canada with ICS on it at the moment.
Guest: well LG is a terrible company not a single phone actually received an update on the second quarter of 2012, and you have been ordered not to release any information, have a good day sir
Click to expand...
Click to collapse
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
redmonke255 said:
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
Click to expand...
Click to collapse
I very well understand, but nobody wants to give information no wind, nor LG.
Edit: In the feedback at the end of the conversation i did give the rep a good review. But lets face it you have to get information off of somebody.
redmonke255 said:
@above: you're kind of acting like a **** to the rep. They're not in charge, they just regurgitate the information they're given.
Sent from my LG-P999 using XDA
Click to expand...
Click to collapse
I wouldn't consider the convo being a ****, it was being more knowledgeable then someone in there feild of work he didn't call him out saying he was an idiot and sub par at his job, haha... I probably would've been a jerk to the person, and called him out on what he said. Regurgitate or not what he said was, well... kinda not smart.
Sent from my LG-P999 using xda premium
mt3g said:
I probably would've been a jerk to the person
Click to expand...
Click to collapse
You? A jerk? Never
Sent from my LG-P999 using Tapatalk 2
Right, I'm just a shy and fussy person who doesn't speak freely or too freely at times. I like to keep my opinions and thoughts to myself. ;-)
Sent from my LG-P999 using xda premium
Ha! Had the same experience back with the Nokia Nuron however, and it was very similar. I ended up getting 4 new phones, till I was asked if I wanted the G1 instead. Took it in a heartbeat.
Sent from my Galaxy Nexus using Tapatalk 2
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
mustangtim49 said:
Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
I sure as hell didn't. My G2's wifi module broke 2 weeks out of warranty. I needed a new phone and wasn't eligible for an upgrade. Even if you got your phone for "free", you're still paying for it monthly versus someone who buys their phones outright.
If LG's software engineers haven't been able to figure out ICS, maybe they need new software engineers. I work for a financial services company and if our coders did this piss poor of a job, they'd be collecting unemployment benefits.
I've had to deal with T-Mobile's staff quite a bit over the past few weeks because of various issues and all I can say is that it has been extremely disappointing. You used to be able to get someone that's knowledgeable almost all the time ... not anymore. I tend to firm but very fair to phone staff. I used to work cust. service and I know how bad it is to get an ahole on the other end of the line. I mentioned some of the issues I've had with my phone and, instead of offering to troubleshoot or to send a replacement device, the rep tries to hard sell me to use the upgrade I'm now eligible for to get a new phone instead. I told them that I'm not comfortable spending money on a new phone if T-Mobile is not going to support it. The rep told me I could always void my warranty and install unofficial software lol. During the course of the call, I had 2 reps acknowledge that there were known issues with the G2x. When I asked why they kept selling them with known issues, I was met with silence. To make a long story short, instead of being offered a solution, the calls all ended with a frustrated customer.
---------- Post added at 10:29 AM ---------- Previous post was at 10:26 AM ----------
mustangtim49 said:
Updates are free, how can anyone complain?
[email protected]
Click to expand...
Click to collapse
Oh, and how can we complain? How about the 18-month pledge that both LG and T-Mobile signed and casually forgot about. I'm no mathematician, but I don't remember 18 months passing since the G2x was launched.
http://androinica.com/2011/05/android-updates-for-18-months/
RobBull69 said:
Oh, and how can we complain? How about the 18-month pledge that both LG and T-Mobile signed and casually forgot about. I'm no mathematician, but I don't remember 18 months passing since the G2x was launched.
http://androinica.com/2011/05/android-updates-for-18-months/
Click to expand...
Click to collapse
"For instance, the members of the update partnership could say that a new device should still be able to receive Android OS updates within the first 18 months of release; however, companies would not be obligated to stick to that guideline, and that does not mean that phones would access every new release."
Guess you missed that part. They're not obligated to get out the release, but try to a point. T-Mobile will try and release the update as long as there is one from the manufacturer to begin with (in this case LG).
As long as the phone does everything it was promised to (work) as it goes in the latest GB, you really can't complain.
Now back in the Froyo days, yes, an update was required for sure, so any issues and no one could fix them. But the last two OTA updates for the G2x have made it stable and run fine for the majority of users, so LG did do their part there.
Finally, in case you ask my opinion on LG, no, I would never buy another LG IF it has an Nvidia chip. God I hate them now. An S4 would be nice, and I love their choice of IPS displays. I like their form factor as well, just no Nvidia, they don't know the meaning of open source.
Sent from my Galaxy Nexus using Tapatalk 2
Google really needs to be more heavy handed if it wants to avoid fragmentation. Android is open source. However, Google apps and access to the Play Store are not. Give manufacturers 6 months after a major release of Android to upgrade devices that have hardware capable of handling the software. If they fail to comply, block access to the Play Store for those devices and create a crapstorm for the OEMs. Obviously, you would have to give OEMs a bit of wiggle room if they are running into legit issues and can prove that they are actively working on getting the update out ASAP. This boy scout pledge crap is obviously not working. I doubt Google would have the balls to pull something like what I described.
RobBull69 said:
Google really needs to be more heavy handed if it wants to avoid fragmentation. Android is open source. However, Google apps and access to the Play Store are not. Give manufacturers 6 months after a major release of Android to upgrade devices that have hardware capable of handling the software. If they fail to comply, block access to the Play Store for those devices and create a crapstorm for the OEMs. Obviously, you would have to give OEMs a bit of wiggle room if they are running into legit issues and can prove that they are actively working on getting the update out ASAP. This boy scout pledge crap is obviously not working. I doubt Google would have the balls to pull something like what I described.
Click to expand...
Click to collapse
Block the play store for the majority of their devices? Are you serious? Google would punish itself and the end user more than the supplier.
Sent from my LG-P999 using XDA
mustangtim49 said:
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
so having a phone that most of them randomly restart or black screen on the stock roms is whining now. it took a little over a year for tmobile to fix the g2x, i do not know about the o2x but the phone went EOL on tmobile were it launched in the US a week affter they fixed it and was not sold since november unless it was old stock.
mustangtim49 said:
At the moment lg doesn't want to make the same mistake, they are not ready to release ICS. This is the correct and true answer. You can believe what you want. Op, you bought your phone with Froyo, who promised you an update? Updates are free, how can anyone complain? Every android smartphone has a problem in some way or another, but the g2x forums have the most whiners hands down. It was so refreshing to talk to Ricardo and laugh at all the retardedness on these forums. Lastly, didn't most of us get our phones for free?
[email protected]
Click to expand...
Click to collapse
I got my phone about 10 months ago and had to pay $100 + 2Yr Contract. I most certainly didn't get mine for free. Wish I did though
I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.
A moment of silence for your friend's S4
axljohn said:
A moment of silence for your friend's S4
Click to expand...
Click to collapse
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
Click to expand...
Click to collapse
Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped
My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
Click to expand...
Click to collapse
It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet
Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
Click to expand...
Click to collapse
I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?
Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137
Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.
How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?
Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Click to collapse
Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin
I just checked in with Collin are there any other order numbers anyone wants checked out?
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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Click to collapse
#24107
Thanks.
Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
Click to expand...
Click to collapse
First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.