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[Q] Broken the glass on my Captivate

This literally happend about 3 minutes ago. My dog bolted for the door and took out my legs from behind me which sent my phone flying out of my hand. It looks like just the glass is broken as the screen and touch screen still work perfectly.
So has anyone replaced the front screen? Is it replaceable? This pisses me off to no end as the phone didnt have a single mark or scratch on it and I just got approved for a brand new replacement to be picked up tomorrow at my local ATT store, to remedy the random shut off and random search key press.

I thought the Gorilla glass is unbreakable!!!!????

saint168 said:
I thought the Gorilla glass is unbreakable!!!!????
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Click to collapse
<shrug> I've hit mine many times with a 20 pound sledgehammer and it looks like new.

It is replacable just have to order a screen and follow a guide
Sent from my SPH-P100 using XDA App

$89.99! Only paid $79.99 for it in the first place! Ahh well.
Damn dog.

As I was already approved for replacement, do you think ATT will still swap it?

Not with damaged glass. I'd pay 87 to fix it n a heart beat
Sent from my SPH-P100 using XDA App

Yeah and if I call and ask, it'll be on file so I'll never get to replace it if need be in the future.
Wonder if I could pull the glass from a non functioning demo version. Or is the glass not just a cover?

Nope, its a pretty involved process requiring a complete teardown

accidental damage insurance
you better get it! $5 a month!

Any recommended places to purchase a screen from and where can I find a good guide. There are a few out there, but as we all know, not everything is created equal.

If you go to an AT&T store it probably won't end up being on file (you don't even have to tell them who you are if they say "no"). Also, since gorilla glass is supposed to be nearly indestructible, it doesn't hurt to try to get it replaced under warranty (sounds like a manufacturing flaw/defect to me), the worst they can do is tell you "no."

bmunday said:
you better get it! $5 a month!
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Click to collapse
$5 per month plus a $90 deductible to replace the phone... $5 x 24 mo. = $120 + $90 = $210. I guess $210 is cheaper than buying a replacement off-contract, but $90 for a new piece of glass is a better deal...

With a deductable it adds up. I always fix them myself when they break a lot cheaper
Sent from my SPH-P100 using XDA App

We are a repair center located in St. Louis. We just started doing some mail in repairs. I have a captivate, thats how I saw your post. Can I post a link to our website or will I get in trouble for spam?

I dropped my phone and my screen shattered...

I just ruined my beautiful mt4g. Will the factory warrenty cover this? Can I get this repaired? If yes, where? What the cheapest solution? This crap has never happened to me before so I'm freaking out. What do you guys think?

Factory warranty won't cover it. Did you purchase insurance from T-MO?

Asurian or however you spell it will cover it for you if you pay for insurance.
bijanian said:
I just ruined my beautiful mt4g. Will the factory warrenty cover this? Can I get this repaired? If yes, where? What the cheapest solution? This crap has never happened to me before so I'm freaking out. What do you guys think?
Click to expand...
Click to collapse
Sent from my HTC Glacier using XDA App

With a deductible ofcorse
Sent from my icey cold glacier 4g freezing every phone in its path.

bijanian said:
I just ruined my beautiful mt4g. Will the factory warrenty cover this? Can I get this repaired? If yes, where? What the cheapest solution? This crap has never happened to me before so I'm freaking out. What do you guys think?
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Click to collapse
Check craigslist. Here in Houston there are a number of places that replace/repair cell phone that specialize in damaged screens, all of the advertise on craigslist. Of course, if you have the insurance, it's a moot point.

You can buy the screen on ebay if you're interested in repairing it yourself.
Sent from my HTC Glacier

Yea I bought it from T-Mobile... the one time I decide not to get insurance...... I seriously have no idea what to do. I guess ill google broken screen repair in my area..
Sent from my HTC Glacier using XDA App

bijanian said:
Yea I bought it from T-Mobile... the one time I decide not to get insurance...... I seriously have no idea what to do. I guess ill google broken screen repair in my area..
Sent from my HTC Glacier using XDA App
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Click to collapse
My screen shattered too Asurion was screwing me over so I got annoyed and called a repair place to have it fixed. Yeah they f'd up my phone even worse... hairs under the screen along with finger prints...none of the four buttons on the front were press-able they were perminitly stuck in, glue pealed up in an hour, power button lost its resistance, and on top of all that the thing wouldn't even turn on and the led stay orange after unplugging it from the charger.
They told me the battery died while fixing it just take it home and charge it and I would be fine (it was handed to me in a bag all wrapped up so the "glue could dry") yeah they were way wrong. Mind you this phone was 100% fully functional and in mint condition when I dropped it off for repair, just the glass was shattered. Took it back the next day and they tried to act like I had no reason to be pissed off about all this and tried to blame it on me, needless to say I got my money back called Assurion in their parking lot and got a replacement after explaining to the girl all the trouble I went through.
Moral of the story, be careful of repair places with this phone.

cracked screen...

Just got my phone pushed off a counter... Cracked the screen :-( should I claim insurance on it or is there a cheaper way?

No way bro take it to verizon and tell them that **** just suddenly cracked when you were trying to use their backup assistant bull crap.
I kid...yeah insurance fo sho.
Sent from my HTC Thunderbolt

Warranty won't cover cracked screen

Not to mention that is fraud, which is not exactly something you should recommend in a public forum...
-sent via 1.21 giggawatts of android.

Make the person who pushed it off the counter pay the insurance amount.

Insurance is meant to cover things like this. That's not fraud
Sent from my ADR6400L using XDA Premium App

New deductible is 100$ for smartphone, least mine is. Cheaper then the 600 new without a contract.
Sent from my ADR6400L using XDA Premium App

I accidentally pushed my phone off of the bathroom counter and it landed flat on the screen. Not a scratch on the screen but there is a hairline crack in the top left corner of the casing. Strange that the case would crack before the screen.

Ya this is what insurance is for so it not fraud. But I was more wondering if there is a replacement screen for this phone out yet that I could buy and fix myself? And ya when the phone dropped it landed right on the corner so all force of impact was concentrated in one spot...

ilogik said:
I accidentally pushed my phone off of the bathroom counter and it landed flat on the screen. Not a scratch on the screen but there is a hairline crack in the top left corner of the casing. Strange that the case would crack before the screen.
Click to expand...
Click to collapse
That's theb reason we use cases...
Sent from my ADR6400L using XDA App

yamaha83 said:
Ya this is what insurance is for so it not fraud. But I was more wondering if there is a replacement screen for this phone out yet that I could buy and fix myself? And ya when the phone dropped it landed right on the corner so all force of impact was concentrated in one spot...
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Click to collapse
http://www.repairsuniverse.com/htc-thunderbolt-screen-replacements-repair-parts.html
There you go, search amazon and ebay though if you want also, you may beable to find parts cheaper.

Just do the replacement you don't want to void the warrenty on such a new phone
Sent from my ADR6400L using XDA App

1234567188 said:
Just do the replacement you don't want to void the warrenty on such a new phone
Sent from my ADR6400L using XDA App
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He can use a lighter and heat up the void sticker. Use tweezers and carefully remove it. It will all come off in one piece, then you can open it up, replace what needs to be replaced, put it back together, and put the sticker back over the screw. VZW will never know.

g00s3y said:
He can use a lighter and heat up the void sticker. Use tweezers and carefully remove it. It will all come off in one piece, then you can open it up, replace what needs to be replaced, put it back together, and put the sticker back over the screw. VZW will never know.
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Click to collapse
A blow dryer is better than a lighter for this.

Thats just as wrong as getting warrenty replacement...
Sent from my ADR6400L using XDA App

This is y I always use amex to purchase devices. They willreplace it for you as long as it is within 90 days. No question asks.
Sent from my ADR6400L using XDA App

Hahaha using a blow dryer to heat up the void sticker. I gotta try this!

I only got back the purchase price from Amex, not enough to replace it

I would recommend going through the insurance to get it replaced. The same thing happened to my Thunderbolt (today, actually) and it was relatively hassle-free. Functionality of the phone wasn't really affected so the cost was only $99.00 for the replacement. I figure it's better to pay this and start with a fresh phone than waiting until something really breaks on it.

Glass near search button

Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App

Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App

FoxCompany said:
Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App
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Click to collapse
Well that technique might work. Obviously you'd want to put a piece of cloth in between the phone and the object you're using as a weight.
Or, if it's on the edge as you say, one of those wooden clothes pins, or other type of spring clamp (I'd go easy on that option, some of those clamps are powerful and could be too much.)
I don't know how permanent this method would be in the long run, especially when hotter whether comes around. If the adhesive was poorly applied in the first place, or if the adhesive was of a weak batch at the factory, the problem, it seems to me, will just resurface.
Though it's a PITA, the only 100% successful fix is a warranty replacement.
Inspired Ace 1.0.1¦ XDA Premium

ThEiiNoCeNT said:
Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App
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Click to collapse
I just tried pushing down in the area on my phone, and I see what you're saying.
There's a flexibility, but it's uniform -- it will flex slightly anywhere along that edge that I press.
Without more detailed info from the op, it's hard to tell whether this is what he's referring to, or, since he did indicate "near the search button," whether the just that corner is lifting noticeably compared to the others.
Inspired Ace 1.0.1¦ XDA Premium

There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App

mudknot2005 said:
There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App

ThEiiNoCeNT said:
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App
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Click to collapse
Yes, after they send you the referb.

mudknot2005 said:
Yes, after they send you the referb.
Click to expand...
Click to collapse
Darn it... I was thinking I could get another inspire
Sent from my Inspire 4G using XDA Premium App

It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.

mudknot2005 said:
It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.
Click to expand...
Click to collapse
That's how you do it.
Inspired Ace 1.0.1¦ XDA Premium

I just now noticed it on mine as well. Mine isn't even noticable unless you're trying to press on it and feel it "press down", but even then it barely moves. There is an adhesive layer underneath and I imagine just applying some heat from a heat gun may re-attach the glass to it.

Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..

mudknot2005 said:
Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..
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Wow. The new one does the same? This was an ATT-based refurb?
If so, now I'm REALLY convinced ATT doesn't do **** to the refurb phones to fix them prior to resending out the phone to another customer for a warranty replacement. Captivate reburbs were/are dog****.
The least they can do is check to see the phone they are sending out as a replacement doesn't have the same problem as the phone they are replacing.
Hope you don't have to go through this crap again. Remember what you, yourself said, the other one just got worse.
HTC may be the only true solution.
Inspired Ace 1.0.1¦ XDA Premium

Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.

mudknot2005 said:
Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.
Click to expand...
Click to collapse
I feel ya. Holiday at some point for me as well.
I kept my captivate as a backup, which I got because I had my Blackberry take a ****, as did you, so I wasn't going through that crap again should problems surface with the inspire which, luckily, hasn't happened so far.
I had to buy THIS phone off-contract because the captivate, well, know know the story with those phones.
Inspired Ace 1.0.1¦ XDA Premium

Lol that's normal..
Sent from my HTC Desire HD using XDA Premium App

My screen is lifting as well. Luckily I am in the 30 day window, so I will likely unroot and exchange for another one. I can't go back to my Aria now that I have experienced the Inspire. I'll cross my fingers that I get one that doesn't have the issue.

Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App

On my new Inspire you can just see the corner move a little when you press it. I guess I'll keep an eye on it. If it gets worse in the first thirty, I could always take it back to the Shack. Maybe get a red one to replace it.

nobitacu said:
Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App
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Click to collapse
I'm sure you can scratch it with a key. Metal is metal. It will eventually abrade anything except another metal that is harder than itself.
It's not standard "on the shelf" dust. It's the dust of materials that are hard enough to have abrasive qualities that are going to scratch things.
I've had my phone since March 2nd, heavy usage every day. Never had a screen protector. Around all sorts of potential damaging particulates. ZERO scratches, scuffs, or marks of any kind.
Always kept in a felt lined belt holster. Never set down with screen facing down. Never put it in my pocket, no matter if the pocket is empty or not.
Obviously, dropping the phone is a whole other scenario, but aside from that, it's all in the care and handling...

Took off my case and found... a mysterious bend.

I'm kind of sad about it really. It has never been significantly dropped. My friend dropped his like 4 feet onto a metal bench press bar and only dented the side slightly inward. I seemed to have managed to bend my phone. It no longer lies flat, it rocks, and there is this strange outward dent like a support beam needed somewhere to go. You can clearly see the bend when you look at the side view volume buttons. I'm sure my warrenty is voided as they would likely claim this cannot be from normal use. I've dropped it onto carpet a couple times and thrown it on my bed. It remains a mystery. Maybe my pants are too tight? For reference this is the case I use. Not over the top protection but it should save it from most soft falls I would think. Pictures attached. Sorry for the eh quality. It was a dark room and I don't have a macro lens for my DSLR.

Looks to me like possible damage from when you removed the case itself?

beaups said:
Looks to me like possible damage from when you removed the case itself?
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Click to collapse
That's a good thought. Maybe, but I think the case is honestly too soft for that. I would expect the plastic to tear before the side bends, although who know. It's not a super thick case and the little lip that could, unlikely, fit in the small gap is rather thin. Plus the power button being bent and it not sitting quite flat on the screen have me skeptical about that. I don't think I've ever ripped the case off hard either, I dunno. I'm honestly not sure what to think about that possibility. Think it could pull the metal out like that?

Really thin piece of metal there. If the case caught caught down between and you pried it off I could see it bending like that. Just a thought.

well
beaups said:
Really thin piece of metal there. If the case caught caught down between and you pried it off I could see it bending like that. Just a thought.
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Click to collapse
screen toward butt, tight jeans,and a slight bend over would do exactly that.bent the wrong direction for anything much else...looks to be very easily repaired you may damage speaker covers getting the back off the phone...once off, massage. the area gently and the whole back gently and should be able to get it back in the position with very little and I mean very very little effort else you can kink it badly..

jimyv said:
screen toward butt, tight jeans,and a slight bend over would do exactly that.bent the wrong direction for anything much else...looks to be very easily repaired you may damage speaker covers getting the back off the phone...once off, massage. the area gently and the whole back gently and should be able to get it back in the position with very little and I mean very very little effort else you can kink it badly..
Click to expand...
Click to collapse
Think HTC would cover it under warranty? I'm hesitant to take the body apart.
Sent from my HTC One_M8 using Tapatalk

ok
Slacker101 said:
Think HTC would cover it under warranty? I'm hesitant to take the body apart.
Sent from my HTC One_M8 using Tapatalk
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ok just saying, somewhere around here there is a thread on the replacement backs and speaker grills youTube is a wonderful thing and sure beats being without your device.
but if you choose to do it yourself make sure you watch all the videos you can get your hands on I have run into misleading ones in the past and done mild damage to external components due to very vague and misleading videos but if you do your homework and you are thorough and believe the video you watched to be very thorough they will usually tell you what parts you need to purchase in advance and it should only take the average person with an hour to do any repairs of the sort

I've bent my phone the exact same way.. Just get a small screw driver, butter knife etc.. Tape the end incase you slip and won't scratch it and push it back in.

Mine bent too. I think it has to do with the case. It probably bent it. I tried to push mine back in, but to no avail. Luckily for me though, my volume button ended up bending too. It bent to the point where it didn't work anymore. So I took to Verizon and they gave me a replacement no questions asked. No more bends. [emoji2]

ironbesterer said:
Mine bent too. I guess the volume button is hollow. Send it in for a replacement.
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Called them and they said they don't cover any physical damaged of any kind regardless of how it happened. It also apparently cracked my screen from it being uneven. And my free replacement was up in November.
Sent from my HTC One_M8 using Tapatalk

Slacker101 said:
Called them and they said they don't cover any physical damaged of any kind regardless of how it happened. It also apparently cracked my screen from it being uneven. And my free replacement was up in November.
Sent from my HTC One_M8 using Tapatalk
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Sorry, I edited. I thought the volume button was bent... Man I sure did get lucky.

ironbesterer said:
Sorry, I edited. I thought the volume button was bent... Man I sure did get lucky.
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I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk

Slacker101 said:
I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk
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They do say that you are ineligible if the device is damaged, but mine was damaged, and even had a few dents aside from the bend on the volume button, and they still happily ordered me a replacement. YMMV

Bent
My is bent the same way. I am very careful with it and have treated very gently. Contacting HTC to see what they say.

e07015 said:
My is bent the same way. I am very careful with it and have treated very gently. Contacting HTC to see what they say.
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Click to collapse
They told me I could send it in for repair and dispute the charges later and that it was my only option. I don't have that kind of time though and I cannot afford to be without a phone that long. I'm currently job seeking so I live on the damn thing. Keep me posted on what they say to you.

Same thing happend to my phone, I just bent the metal back into its place.

Slacker101 said:
I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk
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ironbesterer said:
They do say that you are ineligible if the device is damaged, but mine was damaged, and even had a few dents aside from the bend on the volume button, and they still happily ordered me a replacement. YMMV
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I recently sent my M8 in for warranty repair, due to blown speakers (I manage a machine shop, so you can imagine the metal particles everywhere). I had dropped the phone on asphalt this past summer (2 days before I received the TPU case I had ordered), gouging up the back, and also had a dent/impression in the back of the case, like it had been pressed hard against an edge or corner of something.
I went through HTC directly, and they never questioned the damage to the back, and sent back my phone with a nice and shiny new back on it. Their customer service is superb.

Freedom First said:
I recently sent my M8 in for warranty repair, due to blown speakers (I manage a machine shop, so you can imagine the metal particles everywhere). I had dropped the phone on asphalt this past summer (2 days before I received the TPU case I had ordered), gouging up the back, and also had a dent/impression in the back of the case, like it had been pressed hard against an edge or corner of something.
I went through HTC directly, and they never questioned the damage to the back, and sent back my phone with a nice and shiny new back on it. Their customer service is superb.
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Click to collapse
My screen ended up cracking in one small spot due to the bend. HTC said I can send it in and see what their warranty team says and if needed appeal the charges since it bent on its own. They did say no guarantee that would work though. Think it's worth the shot? I also have insurance so anything more than 100 dollars (including the cost of shipping it in) is a waste.
Sent from my HTC6525LVW using Tapatalk

Slacker101 said:
My screen ended up cracking in one small spot due to the bend. HTC said I can send it in and see what their warranty team says and if needed appeal the charges since it bent on its own. They did say no guarantee that would work though. Think it's worth the shot? I also have insurance so anything more than 100 dollars (including the cost of shipping it in) is a waste.
Sent from my HTC6525LVW using Tapatalk
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If your phone is less than a year old, don't even bother with your "insurance". Just talk to HTC. I thought for sure my phone was out of warranty with HTC (I don't have Asurion), but to my surprise, it was still in warranty. No deductible, and you just pay for shipping to their depot in Texas.

Freedom First said:
If your phone is less than a year old, don't even bother with your "insurance". Just talk to HTC. I thought for sure my phone was out of warranty with HTC (I don't have Asurion), but to my surprise, it was still in warranty. No deductible, and you just pay for shipping to their depot in Texas.
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I did, they said the main issue was the screen crack. It's not covered after the first six months. And whether or not they'd cover it in this case is up to whoever processes it at the warehouse.
Sent from my HTC6525LVW using Tapatalk