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I can't tell you how many times I've dropped this phone and I am still amazed by how long it held up. But, yesterday, It finally gave in to my clumsiness. Luckily, I have the insurance for it. Thats what I get for letting my Captivate run around naked
So... moral of story... get a case and keep a tight grip? Lol.
I have a half circle chip bout a quarter in wide on the top of mine. Got insurance, but waiting till something devastating happens. How high was it? That fall on mine was only 1.5 ft.
I love naked phones
From a phone on an app
Do you have insurance through att? If so may i ask how much you pay for it monthly?
Sent from my SAMSUNG-SGH-I897 using XDA App
I managed to scratch mine with out even realizing it. Just look down one day and saw it.
Doesn't the insurance have like a $150 deductible, though? Seems like a lot to pay for a scratch.
Sent from my SAMSUNG-SGH-I897 using XDA App
125 through att
Sent from my SAMSUNG-SGH-I897 using XDA App
I got light scratches on my screen just from having it in my pocket with nothing else in it....
Luckily i had issues with updating to JH7 and i was able to get my phone replaced through ATT without hassle for free. They didnt even mention anything about the scratches.
Now ive got a screen protector and a nice all black cheapo TPU skin case.
I have best buy insurance. It's like 8 bucks a month, no deductable. Covers scratches.
From a phone on an app
Does best buy cover lost or just broken? Of all the phones I've had, I've only broken one. Lost at least 4.
Sent from my SAMSUNG-SGH-I897 using XDA App
Cosmetic only, no lost or stolen phones. I've never lost em, just broke em.
From a phone on an app
Screen cost
For what it is worth, the screen is 68-85 bucks to buy easy to install but at that cost insurance is a better deal
Small scratch that only I can see
Got a small scratch that I'm kinda anal about, but like someone else said I'll wait until something really bad happens before I try out my insurance. I pay around 4 or 5 dollars a month thru at&t for my insurance, didn't know the deductable was that much. By the way, does anyone know of anything that will remove small scratches?
I have a cheap case I got off of ebay and it's saved my phone more than once. I literally saw it bounce a few times as it hit the pavement, it still hurts to see but I'm glad I have my silicone case on it.
Sent from my SAMSUNG-SGH-I897 using XDA App
irish003 said:
Got a small scratch that I'm kinda anal about, but like someone else said I'll wait until something really bad happens before I try out my insurance. I pay around 4 or 5 dollars a month thru at&t for my insurance, didn't know the deductable was that much. By the way, does anyone know of anything that will remove small scratches?
Click to expand...
Click to collapse
There is a product made by Maguires for plastics to remove scratches. I used it at my upholstery company to take scratches off of the plastic windows on boats and convertibles it should work on your phone. Im sure an automotive place would have some or a detail shop.
Sent from my SAMSUNG-SGH-I897 using XDA App
I dropped my captivate a few times, but there was this one time...
I was talking, and holding it with my shoulder while I was working on a router.. Standing about 6'2", I was leaned over a bit, so I think it fell from about 5.5 feet, and landed on the bottom left corner.. square onto a concrete floor.. It has a blemish (hardly noticeable, unless you look really close) on that corner now, but the screen is 100% undamaged.
I love this phone, and I'll never ever trade it until we see 2GHz speeds. The only case I have for it is a holster that sits on my belt..
BTW, I also took a key and a pair of scissors to try and scratch the screen with no success.. Heck.. I've thrown it across the room to my daughter a few times.. (Good thing she can catch!)
pachukomendez said:
There is a product made by Maguires for plastics to remove scratches. I used it at my upholstery company to take scratches off of the plastic windows on boats and convertibles it should work on your phone. Im sure an automotive place would have some or a detail shop.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Thanks, I'll check it out.
Nerz said:
125 through att
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
And so worth it when my first Captivate got lost somewhere north of the Arctic Circle and was never seen again.
oka1 said:
For what it is worth, the screen is 68-85 bucks to buy easy to install but at that cost insurance is a better deal
Click to expand...
Click to collapse
Really? Check my math, but I believe you'd have to replace your phone due to scratches about 1.5 times per year, every year, just to break even.
polarbee said:
And so worth it when my first Captivate got lost somewhere north of the Arctic Circle and was never seen again.
Click to expand...
Click to collapse
So does ATT just replace it for $125 if you say it was just gone?
Just got my phone pushed off a counter... Cracked the screen :-( should I claim insurance on it or is there a cheaper way?
No way bro take it to verizon and tell them that **** just suddenly cracked when you were trying to use their backup assistant bull crap.
I kid...yeah insurance fo sho.
Sent from my HTC Thunderbolt
Warranty won't cover cracked screen
Not to mention that is fraud, which is not exactly something you should recommend in a public forum...
-sent via 1.21 giggawatts of android.
Make the person who pushed it off the counter pay the insurance amount.
Insurance is meant to cover things like this. That's not fraud
Sent from my ADR6400L using XDA Premium App
New deductible is 100$ for smartphone, least mine is. Cheaper then the 600 new without a contract.
Sent from my ADR6400L using XDA Premium App
I accidentally pushed my phone off of the bathroom counter and it landed flat on the screen. Not a scratch on the screen but there is a hairline crack in the top left corner of the casing. Strange that the case would crack before the screen.
Ya this is what insurance is for so it not fraud. But I was more wondering if there is a replacement screen for this phone out yet that I could buy and fix myself? And ya when the phone dropped it landed right on the corner so all force of impact was concentrated in one spot...
ilogik said:
I accidentally pushed my phone off of the bathroom counter and it landed flat on the screen. Not a scratch on the screen but there is a hairline crack in the top left corner of the casing. Strange that the case would crack before the screen.
Click to expand...
Click to collapse
That's theb reason we use cases...
Sent from my ADR6400L using XDA App
yamaha83 said:
Ya this is what insurance is for so it not fraud. But I was more wondering if there is a replacement screen for this phone out yet that I could buy and fix myself? And ya when the phone dropped it landed right on the corner so all force of impact was concentrated in one spot...
Click to expand...
Click to collapse
http://www.repairsuniverse.com/htc-thunderbolt-screen-replacements-repair-parts.html
There you go, search amazon and ebay though if you want also, you may beable to find parts cheaper.
Just do the replacement you don't want to void the warrenty on such a new phone
Sent from my ADR6400L using XDA App
1234567188 said:
Just do the replacement you don't want to void the warrenty on such a new phone
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
He can use a lighter and heat up the void sticker. Use tweezers and carefully remove it. It will all come off in one piece, then you can open it up, replace what needs to be replaced, put it back together, and put the sticker back over the screw. VZW will never know.
g00s3y said:
He can use a lighter and heat up the void sticker. Use tweezers and carefully remove it. It will all come off in one piece, then you can open it up, replace what needs to be replaced, put it back together, and put the sticker back over the screw. VZW will never know.
Click to expand...
Click to collapse
A blow dryer is better than a lighter for this.
Thats just as wrong as getting warrenty replacement...
Sent from my ADR6400L using XDA App
This is y I always use amex to purchase devices. They willreplace it for you as long as it is within 90 days. No question asks.
Sent from my ADR6400L using XDA App
Hahaha using a blow dryer to heat up the void sticker. I gotta try this!
I only got back the purchase price from Amex, not enough to replace it
I would recommend going through the insurance to get it replaced. The same thing happened to my Thunderbolt (today, actually) and it was relatively hassle-free. Functionality of the phone wasn't really affected so the cost was only $99.00 for the replacement. I figure it's better to pay this and start with a fresh phone than waiting until something really breaks on it.
Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App
Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App
FoxCompany said:
Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Well that technique might work. Obviously you'd want to put a piece of cloth in between the phone and the object you're using as a weight.
Or, if it's on the edge as you say, one of those wooden clothes pins, or other type of spring clamp (I'd go easy on that option, some of those clamps are powerful and could be too much.)
I don't know how permanent this method would be in the long run, especially when hotter whether comes around. If the adhesive was poorly applied in the first place, or if the adhesive was of a weak batch at the factory, the problem, it seems to me, will just resurface.
Though it's a PITA, the only 100% successful fix is a warranty replacement.
Inspired Ace 1.0.1¦ XDA Premium
ThEiiNoCeNT said:
Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I just tried pushing down in the area on my phone, and I see what you're saying.
There's a flexibility, but it's uniform -- it will flex slightly anywhere along that edge that I press.
Without more detailed info from the op, it's hard to tell whether this is what he's referring to, or, since he did indicate "near the search button," whether the just that corner is lifting noticeably compared to the others.
Inspired Ace 1.0.1¦ XDA Premium
There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App
mudknot2005 said:
There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App
ThEiiNoCeNT said:
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
Yes, after they send you the referb.
mudknot2005 said:
Yes, after they send you the referb.
Click to expand...
Click to collapse
Darn it... I was thinking I could get another inspire
Sent from my Inspire 4G using XDA Premium App
It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.
mudknot2005 said:
It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.
Click to expand...
Click to collapse
That's how you do it.
Inspired Ace 1.0.1¦ XDA Premium
I just now noticed it on mine as well. Mine isn't even noticable unless you're trying to press on it and feel it "press down", but even then it barely moves. There is an adhesive layer underneath and I imagine just applying some heat from a heat gun may re-attach the glass to it.
Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..
mudknot2005 said:
Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..
Click to expand...
Click to collapse
Wow. The new one does the same? This was an ATT-based refurb?
If so, now I'm REALLY convinced ATT doesn't do **** to the refurb phones to fix them prior to resending out the phone to another customer for a warranty replacement. Captivate reburbs were/are dog****.
The least they can do is check to see the phone they are sending out as a replacement doesn't have the same problem as the phone they are replacing.
Hope you don't have to go through this crap again. Remember what you, yourself said, the other one just got worse.
HTC may be the only true solution.
Inspired Ace 1.0.1¦ XDA Premium
Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.
mudknot2005 said:
Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.
Click to expand...
Click to collapse
I feel ya. Holiday at some point for me as well.
I kept my captivate as a backup, which I got because I had my Blackberry take a ****, as did you, so I wasn't going through that crap again should problems surface with the inspire which, luckily, hasn't happened so far.
I had to buy THIS phone off-contract because the captivate, well, know know the story with those phones.
Inspired Ace 1.0.1¦ XDA Premium
Lol that's normal..
Sent from my HTC Desire HD using XDA Premium App
My screen is lifting as well. Luckily I am in the 30 day window, so I will likely unroot and exchange for another one. I can't go back to my Aria now that I have experienced the Inspire. I'll cross my fingers that I get one that doesn't have the issue.
Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App
On my new Inspire you can just see the corner move a little when you press it. I guess I'll keep an eye on it. If it gets worse in the first thirty, I could always take it back to the Shack. Maybe get a red one to replace it.
nobitacu said:
Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
I'm sure you can scratch it with a key. Metal is metal. It will eventually abrade anything except another metal that is harder than itself.
It's not standard "on the shelf" dust. It's the dust of materials that are hard enough to have abrasive qualities that are going to scratch things.
I've had my phone since March 2nd, heavy usage every day. Never had a screen protector. Around all sorts of potential damaging particulates. ZERO scratches, scuffs, or marks of any kind.
Always kept in a felt lined belt holster. Never set down with screen facing down. Never put it in my pocket, no matter if the pocket is empty or not.
Obviously, dropping the phone is a whole other scenario, but aside from that, it's all in the care and handling...
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
orangeirwin said:
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.
My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
Click to expand...
Click to collapse
Did u buy insurance? Because mine did the same and it was about $190 to fix and the deductible would be $199 so I claimed insurance instead. Hope that helps, good luck.
Sent from my HTC One X using Tapatalk 2
Sent mine in on the 20th, got a quote a week later and finally got it back today. $220, shipping included.
Unfortunately I did not. Insurance wasn't available when I got my iPhone and I never thought to add it when it became available; but I can guarantee you I will have it once I get it back from repairs.
As long as your in your first month you can add insurance otherwise your out of luck
Sent from my HTC One X using Tapatalk 2
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium
mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Seems very high to me. I couldn't believe the deductible when they told me.
Sent from my HTC One X using Tapatalk 2
mbaran said:
Does a $200 deductible sound high for a 7 dollar a month insurance? That sounds high to me...
Click to expand...
Click to collapse
Wow that's high its 150 deductible in Canada
Sent from my Galaxy Nexus using xda premium
brekec88 said:
Pictures or it didn't happen. Naw im jk lol. Just wanna see it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Here you go.
Replace it yourself.
http://www.ebay.com/sch/?_nkw=htc one x glass&clk_rvr_id=349032309751
orangeirwin said:
Here you go.
Click to expand...
Click to collapse
/cry
ouch
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
Tinyboss said:
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
Click to expand...
Click to collapse
I've gone away from using a case, but now I think I'll put it back on. It is hard to cover up the beauty tho.
Sent from my HTC One X using Tapatalk 2
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
bmolloy said:
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??
Any idea where to go to get the glass changed? Do we send it off to HTC?
P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
Click to expand...
Click to collapse
Totally sucks. I am sending mine in to HTC for repair because it is less than a month old and I don't want to void the warranty by doing it myself but; you can get the glass for it for around $50 if you want to try it yourself.
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
bmolloy said:
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.
Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
Click to expand...
Click to collapse
What case were you using when it broke?
Sent from my HTC One X using xda premium
ECEXCURSION said:
What case were you using when it broke?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I have the Benks Magic Cookies case. It is really a nice case but it doesn't offer any protection on the glass at all. This is more of a keep scratches off the back case, not at all a shock protection case. I knew that when I got it, this just put an exclamation point behind that idea. I planned on using it as my "not at work go out to dinner type case" but with how easily this broke I think I will use the otterbox exclusively when it gets here.
I see. Well that sucks. I was actually debating whether to get that one before buying my bestbuy case.
Sent from my HTC One X using xda premium
I got this service for $7.99 with my HOS last year when I got it.
I was curious if anyone had this as well and tried to replace their phone.
Now that they have the black HOS at T-Mo.
What would qualify as enough damage for replacement?
I ask this because I was going to get my top cover replaced and figured may as well see how much I can get out of this.
Don't wanna sound like I'm intentionally damaging my phone for a replacement with the T-mo rep.
PcFish said:
I got this service for $7.99 with my HOS last year when I got it.
I was curious if anyone had this as well and tried to replace their phone.
Now that they have the black HOS at T-Mo.
What would qualify as enough damage for replacement?
I ask this because I was going to get my top cover replaced and figured may as well see how much I can get out of this.
Don't wanna sound like I'm intentionally damaging my phone for a replacement with the T-mo rep.
Click to expand...
Click to collapse
I work for tmo, so maybe I could help you out. Back plate as in the sim card cover on the top back of the phone?
And tmo will only send the black one if that's what they have in stock as far as a warranty replacement. Doing a warranty exchange is $5 on the next bill.
If the phone is damaged (I.e. water damage, major physical damage, cracked screen etc.) then you have to do an insurance claim with Asurion which is $130 on the spot.
Sent from a baked One S
If I've helped hit the thanks button
beats4x said:
I work for tmo, so maybe I could help you out. Back plate as in the sim card cover on the top back of the phone?
And tmo will only send the black one if that's what they have in stock as far as a warranty replacement. Doing a warranty exchange is $5 on the next bill.
If the phone is damaged (I.e. water damage, major physical damage, cracked screen etc.) then you have to do an insurance claim with Asurion which is $130 on the spot.
Sent from a baked One S
If I've helped hit the thanks button
Click to expand...
Click to collapse
Stupid question but how do we chech for water damage on this device and with the faulty sim cover any kind of moisture can triguure it if its behind that so how would that work?? Like real bad fog has moisture in the air that coumd get in there and could make it seem water damaged but not.. not trying to be a smart butt just trying to understand fully cause I have a faulty cover and been using my phone in the fog and don't wanna get screwed out of my warranty lol.. any info would be great
Sent from my vle_u using xda premium
beats4x said:
I work for tmo, so maybe I could help you out. Back plate as in the sim card cover on the top back of the phone?
And tmo will only send the black one if that's what they have in stock as far as a warranty replacement. Doing a warranty exchange is $5 on the next bill.
If the phone is damaged (I.e. water damage, major physical damage, cracked screen etc.) then you have to do an insurance claim with Asurion which is $130 on the spot.
Sent from a baked One S
If I've helped hit the thanks button
Click to expand...
Click to collapse
Sorry to butt into this thread, I replaced my phone a month later with the php service and was charged 130. If I want to replace my phone now, would I still have to pay the deductible?
Sent from my HTC VLE_U using xda app-developers app
You get two claims on the insurance per year. If it got any damage and you want to get it replaced again through the insurance, then yes a deductible sounds right. (I also work for T-Mobile)
Sent from my ....
mikennite said:
Sorry to butt into this thread, I replaced my phone a month later with the php service and was charged 130. If I want to replace my phone now, would I still have to pay the deductible?
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
If there's physical damage/water damage then yeah, it'll be another $130 unfortunately. But at least it's cheaper than full cost. But depending on the damage, I'd consider self repair and then replace anything that could void your warranty (void sticker screw tops, water damage indicators etc.)
What sranimo said is correct, after the second insurance claim that's it for the year, so use it wisely. I personally don't think that's right, but hey, what can a sales rep do? Lol
Sent from a baked One S
If I've helped hit the thanks button
---------- Post added at 11:28 AM ---------- Previous post was at 11:27 AM ----------
pyro43284 said:
Stupid question but how do we chech for water damage on this device and with the faulty sim cover any kind of moisture can triguure it if its behind that so how would that work?? Like real bad fog has moisture in the air that coumd get in there and could make it seem water damaged but not.. not trying to be a smart butt just trying to understand fully cause I have a faulty cover and been using my phone in the fog and don't wanna get screwed out of my warranty lol.. any info would be great
Sent from my vle_u using xda premium
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The water damage indicator is to the top right of the camera lens under the prongs that connect to the plates on the back cover
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sorry to tag on the post but the capacitative button on my phone sometimes will not respond unless I restart the phone. For this instance, should i contact t mo or htc to get it replaced? I only have the phone for a couple of months.
PUTALE said:
sorry to tag on the post but the capacitative button on my phone sometimes will not respond unless I restart the phone. For this instance, should i contact t mo or htc to get it replaced? I only have the phone for a couple of months.
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Tmo for a warranty replacement. Either 5 or 20 depending on if you have insurance.
Sent from a baked One S
If I've helped hit the thanks button