Related
First Off, OMGOMGOMGOMGOMGOMGOMGOMGOMG!
Take this with a grain of salt but I just got off of the phone with AT&T after calling in about not being able to send MMS messages with my phone since I have had it.
They said it has been an Ongoing problem and Samsung has been working on the issue and that Samsung would be releasing a fix this Wednesday (Not Today Wednesday).
Note that I was actually talking to the real tech support people at AT&T(I was transfered to them)
I asked the lady if it was going to be an OTA update and if it was going to be Android 2.2 and she put me on hold to go ask her supervisor and he said He believes that the fix is going to be released with/through the Android 2.2 update...
Needless to say, I was a very giddy customer on the phone and I am going to be an extremely satisfied customer if this is true.
These were the actual tech support people I was talking to so it should be true right?
I just thought I would share this with everyone.
This would be good news.
From what i heard, and this is only a rumor, that sept 23 is froyo for non US devices.
I hope you're right!!
It would be kind of silly for other countries to be receiving the Android updates before we do. Google, an American based and located company.
Am I the only one who thinks that?
Shival said:
It would be kind of silly for other countries to be receiving the Android updates before we do. Google, an American based and located company.
Am I the only one who thinks that?
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Click to collapse
Nope. The galaxy s came out months before the us and google has nothing to do with the captivate except just providing the source code for samsung...
Sent from my fonez so excuze the speling erors
hehe your really going to trust AT&T on that promise lol that funny
Sorry. I don't believe a att Rep.
Well I am in agreement here that the ATT rep is probably incorrect. Working as a vzw customer service rep we get no indication as to when updates will be pushed to phones and also our tech support people don't even know.
ahhh i can believe it and it would be great because im looking forward to flash 10
tytdfn said:
Nope. The galaxy s came out months before the us and google has nothing to do with the captivate except just providing the source code for samsung...
Sent from my fonez so excuze the speling erors
Click to expand...
Click to collapse
Oh my gosh, I have no idea why I was thinking google worked with the phones lol. Opps.
But I guess Samsung is working on a fix and what better way to release it than through Froyo =]
I've heard rumors as well but not from any great sources. A majority of the AT&T representatives that I've dealt with are very ill-informed about anything android related.
While talking to a VZW rep he mentioned something about the Fascinate being better than the Captivate because it does have the newest version of android.. 1. No it doesn't 2. The Fascinate has a flash, that must mean it's more powerful >.>
Take anything you hear from a carrier with a lot of salt. The best way to figure out when 2.2 will be available is to watch over firmware websites. A new 2.2 I9000 firmware was just posted and leads me to believe that it is going to be released soon. The AT&T branded official firmware will be a bit farther off.
Shival said:
It would be kind of silly for other countries to be receiving the Android updates before we do. Google, an American based and located company.
Am I the only one who thinks that?
Click to expand...
Click to collapse
Unfortunately, it's a South Korean company that makes our phone.
WOW! Another "I talked to an AT&T rep and they told me something great" thread. Because this must be the one AT&T tech person that has the inside scoop.
Sorry to rain on anyone's parade, but if we took all the threads that contained a statement "X is coming on day Y because an [carrier name here] rep told me so and they know because they are [insert highest level possible here]" and then we did an analysis to see which ones turned out to be true - I bet the percentage would hover around 0 - I would go out on a limb and say the percentage actually is 0.
Since we haven't even seen a leaked 2.2 captivate ROM, this is more then a longshot.
Samsung still has to create and test the Firmware and then AT&T has to test it. It will be a while.
Shival said:
Oh my gosh, I have no idea why I was thinking google worked with the phones lol. Opps.
But I guess Samsung is working on a fix and what better way to release it than through Froyo =]
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Click to collapse
Since I keep reading a lot speculation about this around here, maybe I can shed some light into the typical process a device goes through when it is built and updated.
The carrier commits to ordering x number of units from the OEM with options to buy more at a certain price. In exchange for the minimum order commitment, the OEM promises to make customizations to the build of the device (industrial design, firmware and installed software) for the carrier. The OEM will also commit to a certain number of updates, fixes or patches contractually. And in this case, Google as the OS supplier will support and work very closely with both AT&T and even more so with Samsung. However, all the coding and build work is done by the OEM. Testing is done first by the OEM who puts out interim builds as defects get addressed. Release candidates are then sent to the carrier who will do their own testing mostly to make sure the devices play nicely with their network.
ianwood said:
Since I keep reading a lot speculation about this around here, maybe I can shed some light into the typical process a device goes through when it is built and updated.
The carrier commits to ordering x number of units from the OEM with options to buy more at a certain price. In exchange for the minimum order commitment, the OEM promises to make customizations to the build of the device (industrial design, firmware and installed software) for the carrier. The OEM will also commit to a certain number of updates, fixes or patches contractually. And in this case, Google as the OS supplier will support and work very closely with both AT&T and even more so with Samsung. However, all the coding and build work is done by the OEM. Testing is done first by the OEM who puts out interim builds as defects get addressed. Release candidates are then sent to the carrier who will do their own testing mostly to make sure the devices play nicely with their network.
Click to expand...
Click to collapse
So in other words, since we all decided to go with AT&T we are gunna be stuck with 2.1 until hell freezes over... great... FML
alphadog00 said:
WOW! Another "I talked to an AT&T rep and they told me something great" thread. Because this must be the one AT&T tech person that has the inside scoop.
Sorry to rain on anyone's parade, but if we took all the threads that contained a statement "X is coming on day Y because an [carrier name here] rep told me so and they know because they are [insert highest level possible here]" and then we did an analysis to see which ones turned out to be true - I bet the percentage would hover around 0 - I would go out on a limb and say the percentage actually is 0.
Since we haven't even seen a leaked 2.2 captivate ROM, this is more then a longshot.
Samsung still has to create and test the Firmware and then AT&T has to test it. It will be a while.
Click to expand...
Click to collapse
actually here is a 2.2 captivate rom from a couple days ago at samfirmware
i would post link but im not approved... its the first one there though
vin050 said:
actually here is a 2.2 captivate rom from a couple days ago at samfirmware
i would post link but im not approved... its the first one there though
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Click to collapse
you sure, i think the i9000 firmware is up to 2.2, but the cappy and the other US Galaxy S phones are stuck at 2.1
You can get your hopes up as much as you want... I'm saying that it ain't gonna happen any time soon.
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm putting the Froyo update up there with Santa Claus, The Easter Bunny, and The Tooth Fairy...
I've been with At&t for ten years. Not because they've treated me so well, but because they are the only game in the country. No one else goes to the trouble; that makes At&t something special. In the city you have choices; here we have At&T...
I waited specifically for a Samsung android phone because I like Samsung and as a linux user I am committed to open source. Yeah, I would like to get a froyo update, and soon, but I like this hand-held as is. So, I'll wait for a while, and if At&t still doesn't come through, then I'll avail myself of the offerings here and get it by whatever means necessary. It's not so long yet that there is no hope of At&t doing what is right...
krakerx said:
So in other words, since we all decided to go with AT&T we are gunna be stuck with 2.1 until hell freezes over... great... FML
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Click to collapse
Not saying that at all. But if there is to be a Froyo release for the Captivate, it will already be part of the deal AT&T has with Samsung.
Since Froyo was GA before the Captivate was even in stores, I think AT&T would almost have to plan for the upgrade. And I think Google will have put some pressure on AT&T to provide the upgrade since it helps to reduce OS version fragmentation which is very much in Google's interest. So my guess is, WE WILL see a Froyo build for our Captivate. The question is when.
As far as getting OTA updates, is there any difference between being on T-Mobile's phone network or on random wi-fi link? Does it make any difference if the sim card is in the phone or not?
I don't have reception at all at home so the phones are just on wifi and I often only spend a few hours a week on T-Mobile's network. So at that rate I may never get the OTA update. And lately my SIM card is in my spare rooted G2x which I've been using to try out ROMs.
Does anyone have any idea how phones are selected for updating? Random based on IMEI number? Phone number? SIM card? Date phone was purchased? Date the phone was manufactured? Does account type matter? Prepaid vs contract etc.?? The lack of info about this is infuriating. Same as the new market, weeks later, still no new market on my stock phone (not side loading anything on that phone).
The fact that Google has no direct support for Android at all and they are leaving support completely to grossly incompetent companies like LG and T-Mobile bodes very poorly in my estimation. Will this have me go to a locked down phone like iPhone or WM7 phones? No. But it leads me hoping they might open up WebOS more and get it on some better hardware.
Basically, is there anything I can do to influence the situation, or is it completely random? Does checking more often help, or will my phone only get the update once Google/LG/T-Mobile determine my phone will get it???
No one has any idea? Not even wild, inaccurate speculation??
I am interrested in knowing this as well! I spend most of the day on wifi calling either at work or at home...
I recently spoke to tech support he told me he would recommend updating thru the lg update tool because its a secure connection.
Sent from my LG-P999 using XDA App
I heard they use IMEIs, but I don't think the IMEIs are necessarily in order of oldest to newest. One of my buddies who bought his nexus one from google a couple months after I did would always get OTAs before I did.
And we both got OTAs over wifi. I wouldn't know if your sim card needs to be in there, but I would definitely leave it in and just run the *#*#checkin#*#* command just in case.
But nonetheless, to anybody:
Please use alogcat while downloading the OTA.
Once done, just upload the whole logcat so that we can find the URL for the OTA.
Ha! Strangely, I got my OTA GB today. While on cellular, not wifi. Go figure.
Still waitin' on the new market......
Sorry, I wish I had known about the logcat thing. I may flash stock 2.2 onto my spare rooted g2x and wait to see when it gets the OTA, I want nothing to do with the LG updater app, but I might loose patience, we'll see....
Oh, and the *#*#checkin#*#* command??? Has this been tested to work on the G2x? Is that regarded as useful on Android phones in general? Or certain brands, like just HTCs? Search isn't showing too much info on that.
Ha! Strangely, I got my OTA GB today. While on cellular, not wifi. Go figure.
Still waitin' on the new market......
Sorry, I wish I had known about the logcat thing. I may flash stock 2.2 onto my spare rooted g2x and wait to see when it gets the OTA, I want nothing to do with the LG updater app, but I might loose patience, we'll see....
Oh, and the *#*#checkin#*#* command??? Has this been tested to work on the G2x? Is that regarded as useful on Android phones in general? Or certain brands, like just HTCs? Search isn't showing too much info on that.
I'm in New Zealand and I bought an LG Optimus 3D via "Mobicity" because I wanted a model that is compatible with the Telecom XT WCDMA network. They sent me a Rogers phone - the LG P925G. It is unlocked.
I love the thing. It's awesome.
But it does raise the question of how I might get any updates. My IMEI will be for a Canadian phone. Does Rogers SIM-lock this phone?
I've tried LG Update and selected Canada as the country. It lists the version of firmware I am currently on (v10C). There do not appear to be any updates.
If there is a way to check for OTA updates, I can't find it in the menus in the phone.
Anyone have any answers to these questions? I've been reading through various threads and most relate to the LG-P920, which is sold here in NZ by Vodafone. But I don't use Vodafone as their new data plans suck and I can get 4 times the data from Telecom for the same money.
I'd like to work out how to update my P925G the "normal" way,if that's possible. I'm happy to root the phone and flash other firmware if there is no other way, but I do not want to disturb or break the 3D functionality of the phone as that is the primary reason I bought it.
Hi Mate... I have the same phone P925g its from Rogers Canada.... It is unlocked... but am afraid if you flash to other roms of P920 u may loose network connectivity like me.... am struggling for it... ! now it is more like a gadget than the phone.
I'm fighting to find if this telephone has a radio-specific chipset for rogers or it's firmware-locked to rogers as I am trying to carry it to videotron... trying to locate the base roger firmware to start poking around since I can't source this information on the net...
boboche said:
I'm fighting to find if this telephone has a radio-specific chipset for rogers or it's firmware-locked to rogers as I am trying to carry it to videotron... trying to locate the base roger firmware to start poking around since I can't source this information on the net...
Click to expand...
Click to collapse
Trying exactly the same thing.... the issue is with network radio ... hope its not chipset issue...how to solve this now...
I have an app reporting the radio is an XMM 6260 which is listed as pentaband on intel's website, but I can't seem to source a specification sheet with frequency lists...
which app is that ??
"Phone Info" app.
under ALL VALUES you will see CPU Omap4430 and Radio right under XMM 6260.
Update will be when???
Hi all, I too purchased the 925g from mobicity in Brisbane here and what an awesome piece of technology...
It came branded as Rogers and I spent double the amount of the p920 just to get the 925's NextG compatability... it flies on their network here....
But I am really wanting to go to 2.3 as all of you are too. I too have tried the Canada settings and several others in the hope of getting the update but have had no luck.
I too will not use a custom mod in the fear of losing my dearest features... the 3D.
If anyone has any further info or timeframes I would be all ears
Cheers
Chris
FZRaceR said:
Hi all, I too purchased the 925g from mobicity in Brisbane here and what an awesome piece of technology...
It came branded as Rogers and I spent double the amount of the p920 just to get the 925's NextG compatability... it flies on their network here....
But I am really wanting to go to 2.3 as all of you are too. I too have tried the Canada settings and several others in the hope of getting the update but have had no luck.
I too will not use a custom mod in the fear of losing my dearest features... the 3D.
If anyone has any further info or timeframes I would be all ears
Cheers
Chris
Click to expand...
Click to collapse
I guess the thing to do is monitor Rogers and see if / when an update comes out. One was due out in October...which has very few days left now.
Or just buy an HTC Evo 3D as HTC are very good about Android updates....and it's a higher spec phone anyway.
BTW - Ive worked out how to make 3D videos for uploading to YouTube that will also play perfectly on the LG Optimus 3D. My YouTube channel is "linuxluver". The last 4-5 videos should work perfectly in landscape. If you want to know how to do it, post a comment on a video or send me a message on YT.
UPDATE!!!!
linuxluver said:
I guess the thing to do is monitor Rogers and see if / when an update comes out. One was due out in October...which has very few days left now.
Or just buy an HTC Evo 3D as HTC are very good about Android updates....and it's a higher spec phone anyway.
BTW - Ive worked out how to make 3D videos for uploading to YouTube that will also play perfectly on the LG Optimus 3D. My YouTube channel is "linuxluver". The last 4-5 videos should work perfectly in landscape. If you want to know how to do it, post a comment on a video or send me a message on YT.
Click to expand...
Click to collapse
Hi again... I have been frustrated that others have GB and not us with rogers phones so I pretended to be a Canadian (not an american lol) and got into their live chat assistance system... Bottom line is they have no idea of a release date for the rogers branded p925g...
Tammy says:
Hello Chris, thank you for choosing Rogers Live Support. My Name is Tammy, how may I assist you today?
Tammy says:
Hello Chris, thank you for choosing Rogers Live Support. My Name is Tammy, how may I assist you today?
Chris says:
Hi Tammy How are you going?
Tammy says:
Hello , how can I help you today?
Chris says:
I have a Rogers LGP925G phone and am awaiting the 2.3.5 update for it. I wondered if you had a release date that Rogers will be releasing the new firmware please?
Tammy says:
We do not have that information when the update is available
Chris says:
Oh ok. it is rolling out in other contries and wondered if it was scheduled.
Chris says:
Am I best to try to contact LG then?
Tammy says:
Yes, you can try contacting them
Chris says:
OK... thansk for your help.
Tammy says:
You are welcome.
Tammy says:
thank you for choosing Rogers Wireless Live Chat Support. You can feel free to contact us again at your convenience, we are open 24 hours a day, 7 days a week.
Chris says:
k bfn
Have you heard anything ???
I have a p925g, Rogers branded - actually on Rogers in Canada.
I tried flashing up v21a base band, but I has massive problems with getting a signal and (strangely) my wifi. It really wasn't useable unless you are cool with edge only. Gross.
There where a few sweet spots where I could stand and get proper hpsa though, so it sort of almost worked...
My advice would be to not try it, its kind of a long procedure to go back to froyo.
We are pretty much stuck until Rogers decides to do something about it. Its a piss off ;(
Sent from my LG-P925g using XDA App
Good Morning!
The topic of this thread is semi-related to the GB Baseband for Canada thread.
As I have stated in that thread, I am using a Rogers P925 that is unlocked and using the Bell network.
I flashed the GB KDZ file (twice before it worked) and I have successfully upgraded to Gingerbread without any network issues!
My network speeds when running speedtest lie on average in the 2.5Mbps-5.5Mbps range (which is exactly the same as when I was usuing Froyo; HSDPA+ will have to wait for the official update!
There is a mobilesyrup article you may google which states Rogers intends to roll out an update piror to the end of the year.
Those of you that are brave may want to flash the GB KDZ (you can akways go back to Froyo quite easily if it does not work). Otherwise, the update appears to be expected in a few weeks!
In the meantime I am enjoying the use of Acurom!
Thank you, Audi.
SO glad to see other P925G users...
Hi, I am in Australia, Brisbane and also have a Rogers P925G. I grabbed it over the 920 as it supports our Telstra Nextg network here. It has amazing speed and coverage. Well at least it did until I put GB on it using the 21a_00.kdz that I think we are all using and now instead of the 4G icon in the network status I get 3G and sometimes H but the signal strength has dropped away to less than half or worse everywhere.
My guess is that the GB build is not using the proper radios for NextG. 850Mhz I think from memory but I am pretty sure the phone must be using the 2100Mhz network only. The upgrade to GB has impressed me but I want to go back to froyo network speeds.
You say here that it is easy to get the rogers software back on there but I have had no luck at all, not through the update tool, through PC Suite, through trying to unbrick it because it was bricked for a bit too until I found the recovery mechanism..
My question I guess is... Is there a way to get GB to recognize the correct radio hardware with the 21v_00.kdz build and if not, how the heck do I get it back to the original firmware please... I am struggling and would really love some help.
Am stoked with the 925 though and have since also found a cheap second hand unlocked 920. It went to GB on optus no worries. It interestingly gives me the very same signal strength with a nextg sim and that is why I think the 850 radio is just not being used.
Might have found something
In my quest to get radios working on correct frequencies I found a post here that talked about hidden menus. One of them ... 3845#*920# punched into the phone gives you the ability to play with the bandwidth settings radios etc.
I set mine to wCDMA 850 and have been much happier since
Hope it gives food for thought...
FZRaceR said:
In my quest to get radios working on correct frequencies I found a post here that talked about hidden menus. One of them ... 3845#*920# punched into the phone gives you the ability to play with the bandwidth settings radios etc.
I set mine to wCDMA 850 and have been much happier since
Hope it gives food for thought...
Click to expand...
Click to collapse
Thanks so much. I have had no luck with this phone since I've gotten it, and that really helped increase the network speeds I've been getting. now I just need to figure out how to get signal on custom roms, and find and flash a radio file for this thing.
FZRaceR said:
In my quest to get radios working on correct frequencies I found a post here that talked about hidden menus. One of them ... 3845#*920# punched into the phone gives you the ability to play with the bandwidth settings radios etc.
I set mine to wCDMA 850 and have been much happier since
Hope it gives food for thought...
Click to expand...
Click to collapse
i have been playing around with that.
GSM 850 gives me FULL edge service. the bar has not even dipped...
WCDMA i put between 850/1900 and saw little difference.
Just for fun I emailed rogers support about the update to this phone. Hilarious, these guys
My first reply was..
"Unfortunately we are unaware when new products and services will be
released until they are launched to the consumer market. We suggest you
visit www.rogers.com/telephones because when new products are released
they are listed here."
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Click to collapse
Huh? Thats not even the same question I asked! They didn't even so much as read it Awesome guys. But hey, maybe I just got a dummy. So I replied and said something along the lines of "No, not a new phone, just an update you promised me when I bought it." and I got another reply!
"I have provided you with a link to find the answer to the Gingerbread Update you are inquiring about: http://communityforums.rogers.com/t...id/Android/message-id/954/highlight/true#M954. "
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Click to collapse
Oh, progress! Oh wait, no. Thats for a Nexus One -- another phone entirely. Again, they didn't even bother to read the question.
But apparently I'm a valued customer
A forum post I found on that same forum contained this troubling post though,
Just spoke with LG briefly, I was told that we will NOT be getting the GingerBread update at all. Instead they are skipping it and we will be getting ICS instead. He would not disclose any sort of time frame for the update though.
Click to expand...
Click to collapse
Thats kind of annoying if its true -- p920 and p925 are pretty damn similiar phones except for the radio... whats the big deal here anyway, I don't quite get why getting an update out for this phone is such a pain in the ass.
Cheers!
Well I am assuming that most of you posting in here are on rogers. I am on Fido, and I am wondering if any of you have gotten any roms workning on this phone other than stock? What's the difference between 925 and 925g? Why do I only get one bar when I switch up roms? Is there no way to extract our radio file to zip, flash a custom rom, then reflash rogers radio? I came from a nexus s, then an xperia play both of which are very customizable. This phone seems to be a nightmare, I wonder if this is a mistake getting this thing and I've only had it 3 or 4 days.
Sent from my LG-P925g using Tapatalk
Well. If you've only had it a few days I'd return it and get a phone with better support. There are only two optimus 3d's, P920 and P925G, though. I just leave the 'g' off because its a bit redundent
Seriously though, the hardware is great, and the software would be fine with the carriers didn't treat their customers like crap. LG has the damn firmware apparently, too bad we'll never see it.
As much as I like the hardware, I'd return it if I could for something that works with Gingerbread, a lot of cool apps require it now and we're left out. My banking software requires GB *for some reason* and Onlive looks pretty cool...
salsadoom said:
Well. If you've only had it a few days I'd return it and get a phone with better support. There are only two optimus 3d's, P920 and P925G, though. I just leave the 'g' off because its a bit redundent
Seriously though, the hardware is great, and the software would be fine with the carriers didn't treat their customers like crap. LG has the damn firmware apparently, too bad we'll never see it.
As much as I like the hardware, I'd return it if I could for something that works with Gingerbread, a lot of cool apps require it now and we're left out. My banking software requires GB *for some reason* and Onlive looks pretty cool...
Click to expand...
Click to collapse
you should try cm7 and onlive is cool but you need a decent net connection. otherwise the video quality isnt good
Sent from my LG Thrill 4G...
Coming from a Nexus One, I just got a Skyrocket yesterday.
While having a dual core and LTE speed is indeed nice, the phone is a f****** brick in comparison to the Nexus One, so I am somewhat regretting my decision and might return it ...
It's easy to see the upsides of the phone (speed, large screen, better built quality than the N1), I also want to know what the downsides are, so I can make an informed decision.
As far as I can tell, I already see these - which I mostly pulled together based on my own experiences and what I read on this forum:
1. Throttling of LTE unlimited data plans (I never had that problem on my N1 - though I did not really use that much data (no video streaming))
2. Uncertain CM7/CM9 support - as far as I can tell there are some unofficial ports under way, but no dev from CM has joined the effort and non of the current devs have officially joined the CM team?
3. F'ing AT&T blocking websites (e.g. justin.tv (not that I ever want to go to this site but I am pissed about being blocked))
4. CIQ BS on the stock software (ok, can be fixed by using a custom ROM but still ...)
5. AT&T might watch LTE usage more closely for tethering? I frequently tethered and never had any issues with the N1 - though I did not really use that much data (no video streaming)
6. Reception issues on the stock software (I am in LA with little LTE, yet the phone ALWAYS connects to LTE and NEVER falls back to 3G giving me really sh** reception)
7. Size: it's a brick, not a phone.
8. Unlocking - my N1 was obviously unlocked and at&t never gave me any problems unlocking before, though I heard they might not unlock the Skyrocket PERIOD.
9. Uncertainty about specs (and whether it supports intl. 3G/UMTS2100)?
I am happy to have people convince me otherwise, but at the moment some of these con's outweigh the pro's (the size con even in a literal sense, hahaha)
Also let me know if you know of any other good (normal sized) phones (ideally with the same specs otherwise) that might come to AT&T (or might be available unlocked). I would probably love this phone if it had a 3.7" screen in the same form factor as the N1.
Who cares lol you came to the wrong placce to complain about the skyrocket. If u dont like it take it back. This thread is useless, and should be closed
silver03wrx said:
Who cares lol you came to the wrong placce to complain about the skyrocket. If u dont like it take it back. This thread is useless, and should be closed
Click to expand...
Click to collapse
Your comment is useless. Thank you.
Its not really. We are here because we love the phone and for once its a group that sees a few short comings and we are working as a group to fix them.
You knew the dimensions of the phone when you bought it. For that statement alone...take it back.
Nearly every other complaint you have mentioned has been corrected with development by some very dedicated dev work new and experienced.
In the end only you can make the choice...but when you ask for an opinion be prepared for what you are going to receive good and bad
andTab said:
Your comment is useless. Thank you.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
andTab said:
Coming from a Nexus One, I just got a Skyrocket yesterday.
While having a dual core and LTE speed is indeed nice, the phone is a f****** brick in comparison to the Nexus One, so I am somewhat regretting my decision and might return it ...
It's easy to see the upsides of the phone (speed, large screen, better built quality than the N1), I also want to know what the downsides are, so I can make an informed decision.
As far as I can tell, I already see these - which I mostly pulled together based on my own experiences and what I read on this forum:
1. Throttling of LTE unlimited data plans (I never had that problem on my N1 - though I did not really use that much data (no video streaming))
Some have the issue some dont, dont abuse it and probably wont be throttled.2. Uncertain CM7/CM9 support - as far as I can tell there are some unofficial ports under way, but no dev from CM has joined the effort and non of the current devs have officially joined the CM team?
I think it will be ported, maybe not cm9 but we have started a thread over there and asked them to, but we will see. its just a ROM - if thats your looking for pick something else. 3. F'ing AT&T blocking websites (e.g. justin.tv (not that I ever want to go to this site but I am pissed about being blocked))
4. CIQ BS on the stock software (ok, can be fixed by using a custom ROM but still ...)
i think this was fixed with they dropped 2.3.6 - i have never tried nor found a site that i couldnt get to. if the fix is a Custom Rom and your answer is BUT STILL....then why are you on these forums. Roms are like clothes change them ****s and move on.
5. AT&T might watch LTE usage more closely for tethering? I frequently tethered and never had any issues with the N1 - though I did not really use that much data (no video streaming)
if you dont video stream, i DOUBT you will ever get throttled or sent the little AT&T teathering email.
6. Reception issues on the stock software (I am in LA with little LTE, yet the phone ALWAYS connects to LTE and NEVER falls back to 3G giving me really sh** reception)
i dont have an answer for this, im in a LTE area with NO PROBLEMS
7. Size: it's a brick, not a phone.
u know what they say about little hands
8. Unlocking - my N1 was obviously unlocked and at&t never gave me any problems unlocking before, though I heard they might not unlock the Skyrocket PERIOD.
9. Uncertainty about specs (and whether it supports intl. 3G/UMTS2100)?
I am happy to have people convince me otherwise, but at the moment some of these con's outweigh the pro's (the size con even in a literal sense, hahaha)
Also let me know if you know of any other good (normal sized) phones (ideally with the same specs otherwise) that might come to AT&T (or might be available unlocked). I would probably love this phone if it had a 3.7" screen in the same form factor as the N1.
Click to expand...
Click to collapse
those are the only ones i know of....
Good Luck
If you have questions about the device, it's no problem to ask them here. Although, there is a right way to do it. If you have searched and cannot find the answer, then ask. When you do ask, don't come of as a troll like you're bashing the phone and provoking users into defending it. You should know how that is going to end up. Lets keep this thread in the right direction......
andTab said:
Coming from a Nexus One, I just got a Skyrocket yesterday.
While having a dual core and LTE speed is indeed nice, the phone is a f****** brick in comparison to the Nexus One, so I am somewhat regretting my decision and might return it ...
It's easy to see the upsides of the phone (speed, large screen, better built quality than the N1), I also want to know what the downsides are, so I can make an informed decision.
As far as I can tell, I already see these - which I mostly pulled together based on my own experiences and what I read on this forum:
1. Throttling of LTE unlimited data plans (I never had that problem on my N1 - though I did not really use that much data (no video streaming))
2. Uncertain CM7/CM9 support - as far as I can tell there are some unofficial ports under way, but no dev from CM has joined the effort and non of the current devs have officially joined the CM team?
3. F'ing AT&T blocking websites (e.g. justin.tv (not that I ever want to go to this site but I am pissed about being blocked))
4. CIQ BS on the stock software (ok, can be fixed by using a custom ROM but still ...)
5. AT&T might watch LTE usage more closely for tethering? I frequently tethered and never had any issues with the N1 - though I did not really use that much data (no video streaming)
6. Reception issues on the stock software (I am in LA with little LTE, yet the phone ALWAYS connects to LTE and NEVER falls back to 3G giving me really sh** reception)
7. Size: it's a brick, not a phone.
8. Unlocking - my N1 was obviously unlocked and at&t never gave me any problems unlocking before, though I heard they might not unlock the Skyrocket PERIOD.
9. Uncertainty about specs (and whether it supports intl. 3G/UMTS2100)?
I am happy to have people convince me otherwise, but at the moment some of these con's outweigh the pro's (the size con even in a literal sense, hahaha)
Also let me know if you know of any other good (normal sized) phones (ideally with the same specs otherwise) that might come to AT&T (or might be available unlocked). I would probably love this phone if it had a 3.7" screen in the same form factor as the N1.
Click to expand...
Click to collapse
Sounds to us like you've already made your mind up. And the poeple above are right. This IS the skyrocket forum on xda. Were only going to tell you that we love our skyrocket. Which we do. There's not a single phone out there that does not have problems. My biggest problem with every other phone out there is a locked bootloader. Which means it will be even harder for any dev to fix any of the problems you have with any phone you choose. Good luck!
Sent from my HTC Inspire 4G using xda premium
the2rrell said:
those are the only ones i know of....
Good Luck
Click to expand...
Click to collapse
Thank you! That was very helpful.
There are lots of good things about this phone (eg call quality is a hundred times better than on the Nexus One which always sounded like a string/tin-can phone).
I want to know about all the bad things, and what is being done to address them.
Does anyone know whether any current CM devs are considering the phone?
Or whether any current Skyrocket devs might join CM/bring official CM support for this phone?
Not getting CM9 would be a dealbreaker for me.
I only found threads about at&t blocking websites on the new LTE APN - I did not find anything about other ROMs or the new stock software update fixing it. Can you point me to the thread?
Reception issues: do custom ROMs/radios fix this problem for anyone that has experienced this?
Does anyone know whether at&t will unlock the phone (or whether we are stuck having to pay these third party sites to unlock)
European 3G - lot's of sites claim that the phone should work with 3G internationally (2100 UMTS) but has anyone tried (even just roaming on at&t)?
Manufacturers and providers have lied before about phone specs ... need to get this confirmed.
andTab said:
Thank you! That was very helpful.
There are lots of good things about this phone (eg call quality is a hundred times better than on the Nexus One which always sounded like a string/tin-can phone).
I want to know about all the bad things, and what is being done to address them.
Does anyone know whether any current CM devs are considering the phone?
Or whether any current Skyrocket devs might join CM/bring official CM support for this phone?
Not getting CM9 would be a dealbreaker for me.
I only found threads about at&t blocking websites on the new LTE APN - I did not find anything about other ROMs or the new stock software update fixing it. Can you point me to the thread?
Reception issues: do custom ROMs/radios fix this problem for anyone that has experienced this?
Does anyone know whether at&t will unlock the phone (or whether we are stuck having to pay these third party sites to unlock)
European 3G - lot's of sites claim that the phone should work with 3G internationally (2100 UMTS) but has anyone tried (even just roaming on at&t)?
Manufacturers and providers have lied before about phone specs ... need to get this confirmed.
Click to expand...
Click to collapse
Simple, google the Qualcomm radio this phone has, then look up the specs on Qualcomm's website.
Longcat14 said:
Simple, google the Qualcomm radio this phone has, then look up the specs on Qualcomm's website.
Click to expand...
Click to collapse
That is no answer, since the carrier might have disabled the radio, eg the T-Mobile G2x has quad-band 3G but they disabled the ATT 3G radio when the phone was released.
Someone with the phone needs to test it - since the phone has been out for a while now, I would hope that someone has done so.
Otherwise, we will not know based on some BS specs on some BS website.
only thing I'm worried about is not getting ICS OTA update till late next year and thats really only because I 2nd guess myself over just about everything technology which is halting me from rooting
GeezyF.Ladies said:
only thing I'm worried about is not getting ICS OTA update till late next year and thats really only because I 2nd guess myself over just about everything technology which is halting me from rooting
Click to expand...
Click to collapse
as far as rooting Just DO IT!!
and as far as ICS, OTA or not....we WILL have ICS on the this phone due to the devs porting it over. im thinking by maybe Feb we will have something for our phone. or im hoping anyway.
I bet we get ICS even sooner. Also what's this about ATT blocking justin.tv? Plays fine over ATT LTE for me...
Yeah. this phone really sucks. Lets see..
I get 28+hours on my battery..
Large screen with beautiful display
LTE with 40down speeds my comcast cable has 18 down
Good Dev support so far..
I am so sick and tired of hearing this phone is " sub par" etc..
I think I will treat myself to a new Samsung led 1080p hdtv this week...lol
---------- Post added at 05:07 PM ---------- Previous post was at 05:05 PM ----------
geezyf.ladies said:
only thing i'm worried about is not getting ics ota update till late next year and thats really only because i 2nd guess myself over just about everything technology which is halting me from rooting
Click to expand...
Click to collapse
rooooooooooooooooooooooooooooooooooooot!!!!!!!!!!!!!!!!:d
you might wanna try the regular galaxy s2. pretty much clears up most of the problems... still pretty big but not as big
As many on XDA will tell you a Phone or ROM is only as good as it’s support team. As a developer who has offered various ROMs and android mods since 2009, I have extensive experience in troubleshooting and helping others do so. And in recent years, I very rarely go out of my way to lend an opinion or even review a device, however, I think the android community should be informed about the support that the Essential Phone offers before buying their product.
I was very excited to hear about Andy Rubin's project and immediately pre-ordered the PH-1 with the extended warranty. Despite delays, I had high hopes and had every intention of making it my daily driver. The day I received the phone I also received an email stating that it was not certified for usage on Verizon’s network. Verizon is the only network where I live. I tried my existing sim card and received awful reception. I wrote a quick review and stated “This may be a simple APN fix or could be a serious issue with the radios.” Since the phone was unusable, I boxed it up awaiting Verizon certification.
About a month went by before I finally got an email stating the PH-1 was certified for Verizon. I tried the phone and still received abysmal data reception. Despite 3-4 bars, the download speeds around 3 Mbps and uploads of 0.01 Mpbs or slower. Without wifi the phone cannot complete initial setup/login, Google Assistant cannot function, and in general does not work.
I spent 3 days troubleshooting this with APNs, data resets, Manufacturer's reset, custom bands, hidden menus, confirmed the IEMI via the web portal... you name it, I tried it. During this time, I noticed there are a few spots on the top of the screen that work poorly. So, I finally decided to contact Essential’s support; the options are limited to leaving a voicemail or email. I tried leaving a voicemail that no one returned.
After a week of waiting for a return call, I moved to the email support. I summarized all the steps I had tried. I received a follow up email the next day asking me to perform factory reset….. Something that I had clearly stated I had already done. So, I did another and responded that it did not work. It took over 1 week to receive a follow up asking if I had the My Verizon app installed. I cannot imagine how this would influence data speeds, but I played their game and gave it a try. Of course there was no improvement.
Their follow up ask me to reset the APNs, which is a much more logical option than their first and second response, but once again something I clearly stated I had previously done in my initial request for support. At this point, I took my phone to a Verizon and T-Mobile store and their representatives tried new sim cards, provisioned, and troubleshooted the phone. Both Verizon and T-Mobile, have said there is nothing wrong with the setup, the sim, the apps, and the phone’s hardware is defective.
I relayed this message to Essential Support and and their response was to #1 download the Verizon app #2 reset APNS #3 set the phone to global mode…… Not only had they told me to do this before, but if they bothered to read any of my emails they would have seen this has been tried, and both Verizon and T-Mobile have independently verified the software is fine, it is not user error, and the hardware is defective.
Over the last month, I have made no progress at all on the radio issue and it has been 4 days since Essential’s last lackluster communication.
Despite reminding their support staff several times, no has even tried to troubleshoot the other issue I am having with the screen involving poor touch sensitivity on the superior border. No one has offered me a new phone nor referred to my Essential Extended Care (which I do not want pay the deductible for a phone that never worked). When I asked to return, the phone they said it was 14 day window despite the phone not being certified on my network for the first month I had not the phone.
Over the years, I have owned Motorola Droid, Galaxy Nexus (toro + maguro), G2, G3, 1+1, 1+2, 1+3, LG G2, LG G3, LG G4, GS3, GS4, GS5, Sony Pollux, Nexus 4, Nexus n6p, among others, and I have had to call support for hardware issues. The Essential Phone is by a very wide margin has the worst support I have ever come across and Google’s has had the best.
In its prime, my custom ROM had well over 100,000 users and I tend to be the only one on the team who offered support, so I completely understand android support like very few on this planet. As of last month before the price break, Essential was estimated to have only sold 5,000 phones. Even with a bare bones staff fielding emails and not checking voicemail, their support volume per day is likely less than what I personally did for free for our community for free as part of a “hobby” for almost a decade.
To sum it all up: “Buyer Beware”
DHO said:
As many on XDA will tell you a Phone or ROM is only as good as it’s support team. As a developer who has offered various ROMs and android mods since 2009, I have extensive experience in troubleshooting and helping others do so. And in recent years, I very rarely go out of my way to lend an opinion or even review a device, however, I think the android community should be informed about the support that the Essential Phone offers before buying their product.
I was very excited to hear about Andy Rubin's project and immediately pre-ordered the PH-1 with the extended warranty. Despite delays, I had high hopes and had every intention of making it my daily driver. The day I received the phone I also received an email stating that it was not certified for usage on Verizon’s network. Verizon is the only network where I live. I tried my existing sim card and received awful reception. I wrote a quick review and stated “This may be a simple APN fix or could be a serious issue with the radios.” Since the phone was unusable, I boxed it up awaiting Verizon certification.
About a month went by before I finally got an email stating the PH-1 was certified for Verizon. I tried the phone and still received abysmal data reception. Despite 3-4 bars, the download speeds around 3 Mbps and uploads of 0.01 Mpbs or slower. Without wifi the phone cannot complete initial setup/login, Google Assistant cannot function, and in general does not work.
I spent 3 days troubleshooting this with APNs, data resets, Manufacturer's reset, custom bands, hidden menus, confirmed the IEMI via the web portal... you name it, I tried it. During this time, I noticed there are a few spots on the top of the screen that work poorly. So, I finally decided to contact Essential’s support; the options are limited to leaving a voicemail or email. I tried leaving a voicemail that no one returned.
After a week of waiting for a return call, I moved to the email support. I summarized all the steps I had tried. I received a follow up email the next day asking me to perform factory reset….. Something that I had clearly stated I had already done. So, I did another and responded that it did not work. It took over 1 week to receive a follow up asking if I had the My Verizon app installed. I cannot imagine how this would influence data speeds, but I played their game and gave it a try. Of course there was no improvement.
Their follow up ask me to reset the APNs, which is a much more logical option than their first and second response, but once again something I clearly stated I had previously done in my initial request for support. At this point, I took my phone to a Verizon and T-Mobile store and their representatives tried new sim cards, provisioned, and troubleshooted the phone. Both Verizon and T-Mobile, have said there is nothing wrong with the setup, the sim, the apps, and the phone’s hardware is defective.
I relayed this message to Essential Support and and their response was to #1 download the Verizon app #2 reset APNS #3 set the phone to global mode…… Not only had they told me to do this before, but if they bothered to read any of my emails they would have seen this has been tried, and both Verizon and T-Mobile have independently verified the software is fine, it is not user error, and the hardware is defective.
Over the last month, I have made no progress at all on the radio issue and it has been 4 days since Essential’s last lackluster communication.
Despite reminding their support staff several times, no has even tried to troubleshoot the other issue I am having with the screen involving poor touch sensitivity on the superior border. No one has offered me a new phone nor referred to my Essential Extended Care (which I do not want pay the deductible for a phone that never worked). When I asked to return, the phone they said it was 14 day window despite the phone not being certified on my network for the first month I had not the phone.
Over the years, I have owned Motorola Droid, Galaxy Nexus (toro + maguro), G2, G3, 1+1, 1+2, 1+3, LG G2, LG G3, LG G4, GS3, GS4, GS5, Sony Pollux, Nexus 4, Nexus n6p, among others, and I have had to call support for hardware issues. The Essential Phone is by a very wide margin has the worst support I have ever come across and Google’s has had the best.
In its prime, my custom ROM had well over 100,000 users and I tend to be the only one on the team who offered support, so I completely understand android support like very few on this planet. As of last month before the price break, Essential was estimated to have only sold 5,000 phones. Even with a bare bones staff fielding emails and not checking voicemail, their support volume per day is likely less than what I personally did for free for our community for free as part of a “hobby” for almost a decade.
To sum it all up: “Buyer Beware”
Click to expand...
Click to collapse
Man...
I really like this phone... It hit all the sweet spots for me as a device... And I'm in love with the battery life...
But to see @DHO blast Essential like this...
I have seen on other posts that the Essential team reads XDA... And I can only hope that seeing a respected developer complain in such an articulate way has some gravity with them to possibly step up their game...
The hardware (for me on AT&T) has been superb... And I have few if any complaints... But maybe it has to do with the CDMA portion of the device which I will never have to deal with
Sent from my PH-1 using Tapatalk
thanks for the detailed post. It's good to be prepared when it's required. Hope they change their support model and performance very soon.
cheers
rignfool said:
Man...
I really like this phone... It hit all the sweet spots for me as a device... And I'm in love with the battery life...
But to see @DHO blast Essential like this...
I have seen on other posts that the Essential team reads XDA... And I can only hope that seeing a respected developer complain in such an articulate way has some gravity with them to possibly step up their game...
The hardware (for me on AT&T) has been superb... And I have few if any complaints... But maybe it has to do with the CDMA portion of the device which I will never have to deal with
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
rignfool Thanks.
With a little luck word will get out and they will step up their game.
I really hope this post doesn't put all future custom rom development in a death spiral before it even starts. :/
Damn that sucks... I've been using my phone on Sprint for several days and the reception has been outstanding, full bars of LTE+ almost everywhere, while the other phones in my family (Galaxy S7, Galaxy S6, 2 iPhone 7's) get three bars of LTE at most. Hope you get this sorted out, sucks that it happened in the first place.
---------- Post added at 06:54 PM ---------- Previous post was at 06:52 PM ----------
12paq said:
I really hope this post doesn't put all future custom rom development in a death spiral before it even starts. :/
Click to expand...
Click to collapse
Very unlikely, cause @invisiblek has been going ham in terms of getting LOS/TWRP stable on this device.
DHO, sorry to hear you are having issues. I am a Verizon user in Houston. When I first got my PH-1, I couldn't get Verizon to stay connected. Constant drops, like non-stop and unusable.. I was ready to send it back. It was incredibly frustrating. Then I read a post here about resetting radio setting. I changed to Europe, then changed back to US. I set to LTE/CMDA, in the ping/radio section and also on the user network setting.. Who knows what else I changed and changed back. I was trying anything and everything I could. I am definitely a user, not a cellular techie. But Verizon started staying connected, even showing LTE+ most of the time.
Good luck. Maybe you have a defective phone? Seems you obviously know all about troubleshooting and have tried everything. If you can get it working on Verizon, I am confident you will like the PH-1.
Still issues with Verizon WiFi calling, Verizon voicemail and Verizon visual voicemail. But for me, I can live without the WiFi calling and have workaround for vm.
Frustrating situation, no doubt. All the best.
I second the defective phone scenario.. from my reading these forms the first batches with the foam earpiece had numerous issues. Lots of posts about connectivity issues that were resolved by replacement phones
Sent from my Nexus 6 using Tapatalk
12paq said:
I really hope this post doesn't put all future custom rom development in a death spiral before it even starts. :/
Click to expand...
Click to collapse
I was surprised, in my circle of devs. I am the only one to purchase the PH-1. Based on my feedback I know it has prevented a few people who were on the fence.
I'm sure once more source becomes available this phone will pick up support. It has TWRP before the Pixel2. And invisiblek is as good as it gets for device bring up. So there is hope
TheF|ipSide said:
Damn that sucks... I've been using my phone on Sprint for several days and the reception has been outstanding, full bars of LTE+ almost everywhere, while the other phones in my family (Galaxy S7, Galaxy S6, 2 iPhone 7's) get three bars of LTE at most. Hope you get this sorted out, sucks that it happened in the first place.
---------- Post added at 06:54 PM ---------- Previous post was at 06:52 PM ----------
Very unlikely, cause @invisiblek has been going ham in terms of getting LOS/TWRP stable on this device.
Click to expand...
Click to collapse
Thanks
houstonironman said:
DHO, sorry to hear you are having issues. I am a Verizon user in Houston. When I first got my PH-1, I couldn't get Verizon to stay connected. Constant drops, like non-stop and unusable.. I was ready to send it back. It was incredibly frustrating. Then I read a post here about resetting radio setting. I changed to Europe, then changed back to US. I set to LTE/CMDA, in the ping/radio section and also on the user network setting.. Who knows what else I changed and changed back. I was trying anything and everything I could. I am definitely a user, not a cellular techie. But Verizon started staying connected, even showing LTE+ most of the time.
Good luck. Maybe you have a defective phone? Seems you obviously know all about troubleshooting and have tried everything. If you can get it working on Verizon, I am confident you will like the PH-1.
Still issues with Verizon WiFi calling, Verizon voicemail and Verizon visual voicemail. But for me, I can live without the WiFi calling and have workaround for vm.
Frustrating situation, no doubt. All the best.
Click to expand...
Click to collapse
I have tried this. I have noticed some VERY interesting bugs in the USA band that are causing some sort of error resulting in the deactivation of the data. I wish I could grab a logcat (need SU). If their support was more .... receptive ... I would gladly report how to replicate RIL failures that result in complete deactivation of the radios. Unfortunately this is not the underplaying cause of my issue :/
stinger4321 said:
I second the defective phone scenario.. from my reading these forms the first batches with the foam earpiece had numerous issues. Lots of posts about connectivity issues that were resolved by replacement phones
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yea, I am hoping they will do the right thing and replace it.
DHO said:
I have tried this. I have noticed some VERY interesting bugs in the USA band that are causing some sort of error resulting in the deactivation of the data. I wish I could grab a logcat (need SU). If their support was more .... receptive ... I would gladly report how to replicate RIL failures that result in complete deactivation of the radios. Unfortunately this is not the underplaying cause of my issue :/
Click to expand...
Click to collapse
I am surprised to hear you have not rooted yet with it being available.
Sure you probably tried already but take the sim out and factory reset. Put sim in and factory reset again. Make no other changes unless your trying to get volte to work. Info based on an already active Verizon sim account.
The support reps for some reason go by their tech cheat sheet all the time, instead of reading email fully and understanding that they are communicating to a tech savvy person. I had that before with other OEMs, where they would make go through troubleshooting which were already done previously. Another thing would be if support team knows that this is an average user who doesn't really play nice with technology, then yes, going through troubleshooting steps would be logical.
So, I am planning to buy this phone soon, do users on T-Mobile network have any cell/data issues?
@DHO I assume you've tried the latest stock build? I assume they had to push something once it was Verizon certified. Mine, along with a couple other devs I work with, are working just fine on Verizon.
T-Mobile
Charkatak said:
The support reps for some reason go by their tech cheat sheet all the time, instead of reading email fully and understanding that they are communicating to a tech savvy person. I had that before with other OEMs, where they would make go through troubleshooting which were already done previously. Another thing would be if support team knows that this is an average user who doesn't really play nice with technology, then yes, going through troubleshooting steps would be logical.
So, I am planning to buy this phone soon, do users on T-Mobile network have any cell/data issues?
Click to expand...
Click to collapse
I'm on T-Mobile here in Los Angeles with no problems whatsoever compared to my previous S8+ and HTC U11 devices. I know others have reported reception issues on T-Mobile, but I personally am perfectly happy on T-Mobile here.
invisiblek said:
@DHO I assume you've tried the latest stock build? I assume they had to push something once it was Verizon certified. Mine, along with a couple other devs I work with, are working just fine on Verizon.
Click to expand...
Click to collapse
I agree with this statement.
I'm on Verizon and I've had decent speeds.
I've been averaging between 35 - 45 Mb/s down and 7-10 up.
The lowest I've had it drop is 25 down and 2 up.
I can't say i've had any drop out issues either.
mrcooter said:
I am surprised to hear you have not rooted yet with it being available.
Click to expand...
Click to collapse
I don't want to give them a reason to say I voided the warranty. If they want proper logs, I would be happy to supply.
bill3508 said:
Sure you probably tried already but take the sim out and factory reset. Put sim in and factory reset again. Make no other changes unless your trying to get volte to work. Info based on an already active Verizon sim account.
Click to expand...
Click to collapse
Yep tried everything. The Data speeds are insufficient to support voLTE. Even with the LTE+ icon I get 1G speeds,.. a few decibites a second. LOL
Charkatak said:
The support reps for some reason go by their tech cheat sheet all the time, instead of reading email fully and understanding that they are communicating to a tech savvy person. I had that before with other OEMs, where they would make go through troubleshooting which were already done previously. Another thing would be if support team knows that this is an average user who doesn't really play nice with technology, then yes, going through troubleshooting steps would be logical.
So, I am planning to buy this phone soon, do users on T-Mobile network have any cell/data issues?
Click to expand...
Click to collapse
Both Verizon and T-mobile has identical issues for me.
I know their support is check list based. So I walked them through each step I tried..... around the 6th follow up email I eve wrote out a numbered list because they had circled back to asking the same questions they had previously.
invisiblek said:
@DHO I assume you've tried the latest stock build? I assume they had to push something once it was Verizon certified. Mine, along with a couple other devs I work with, are working just fine on Verizon.
Click to expand...
Click to collapse
Yes. I have tried on each release, including the one pushed over the last week. I have also tried a T-Mobile sim card and no difference than Verizon.
I know this phone is now "Certified" by Verizon but that is somewhat misleading. Because it is not an actual Verizon phone they block it from supporting WiFi calling and Visual Voicemail. You cannot even download and install Verizon's Visual Voicemail app from the Play store and built in Visual Voicemail in the Google Dialer does not work on Verizon. Also while a Verizon SIM is installed in the phone WiFi calling options completely disappear from settings. I think there is one person who said those two features are working for him but for the vast majority of us it does not work. I'm with DHO 100%. With the very poor customer support and the phone not functioning as well as most other phones there are far better options out there. I had connectivity issues with T-Mobile so bad I switched to Verizon and then found out the hard way they don't support those features on this phone. I ended up taking advantage of Verizon's 50% off the Pixel 2 XL with certain trade ins and ordered a Pixel 2 XL to use. I've ended up with a $700 Essential phone I cannot use. So I agree with DHO........BUYER BEWARE
That sounds more like Verizon douche baggery at work, more so than a problem with Essential's support.
Verizon is the one that decides who gets those features, not the phone manufacturer...
Sent from my PH-1 using Tapatalk
JasonJoel said:
That sounds more like Verizon douche baggery at work, more so than a problem with Essential's support.
Verizon is the one that decides who gets those features, not the phone manufacturer...
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
For WiFi calling, I think a little column A and a little column B here-.
their radio reception is just awful- that's it. if you get good signal, then you will not likely have issue. even if you go to relatively worse area, you won't notice it too much. but if you actually live or work at a place with weak signal, then your signal drops way too often compared to any other ****ty plastic old phones.
no real way to fix it unless there's some crazy baseband update that somehow drastically improves it. I think they just did not do enough field testing to see how weak signal reception the device can handle. and now, they merely provide lackluster response because they cannot do anything and they cannot really admit that they ****ed up the "essential" part of the essential ph-1. i personally like this phone only because of the price is competitive and LineageOS is now finally supported. I still have some return window thanks to Amazon's holiday return policy, but might have to wrap this up and send back to Amazon for being defective.
Because, I also get ****ty reception on T-Mobile.