[Q] Samsung google galaxy nexus imei lost - General Questions and Answers

Hi
First of all I need to point out I am a noob - total noob I would say. If the thread is in a wrong place please move it - thank you.
So first of all - I have a Samsung Google Galaxy Nexus - bought from google store in US - it's my first smartphone.
A brief description of situation - advice welcome.
I bought the phone on while being in us - I haven't really used it there (just one day on t-mobile pay as you go sim card) and I got back home to Poland (europe) and started using it on domestic sim card. Everything was just GREAT until one day it just lost IMEI number - first I thought it's a network issue but after few days I knew something is really going bad. So what I did - spent like 8 hours reading forums, installing toolkits and stuff - finally I gave up and took it to samsung warranty centre (of course warranty dosnt work in Europe) so they said they will have a look. Few days later they said that at this moment they can do nothing bout it - but in few weeks time when new programs will be available they can "solder" a cable to phone mainboard and reset everything (they said it works on Samsung Galaxy S III).... but I'm kinda skeptical about it (cost is around 40$)
So I'm in kinda dead end - for me it's either giving it to service center (if they gonna do their repair I will lose the warranty - and if it's not gonna work? Second option is sending it to some one in US (got a friend there) with some money to send it back to Samsung for warranty. But I read loads of bad stuff about samsung warranty procedures ( and the cost goes up to 100-150$) to do so. BTW not sure they will respect the warranty after the first fix at the service center...
Is is fixable? What would be your advice on this situation?
Samsung Google Galaxy Nexus - compilation number JZO54K - just got the update installed but that didn't fix a thing with IMEI.
Cheers !

Papi1986 said:
Hi
First of all I need to point out I am a noob - total noob I would say. If the thread is in a wrong place please move it - thank you.
So first of all - I have a Samsung Google Galaxy Nexus - bought from google store in US - it's my first smartphone.
A brief description of situation - advice welcome.
I bought the phone on while being in us - I haven't really used it there (just one day on t-mobile pay as you go sim card) and I got back home to Poland (europe) and started using it on domestic sim card. Everything was just GREAT until one day it just lost IMEI number - first I thought it's a network issue but after few days I knew something is really going bad. So what I did - spent like 8 hours reading forums, installing toolkits and stuff - finally I gave up and took it to samsung warranty centre (of course warranty dosnt work in Europe) so they said they will have a look. Few days later they said that at this moment they can do nothing bout it - but in few weeks time when new programs will be available they can "solder" a cable to phone mainboard and reset everything (they said it works on Samsung Galaxy S III).... but I'm kinda skeptical about it (cost is around 40$)
So I'm in kinda dead end - for me it's either giving it to service center (if they gonna do their repair I will lose the warranty - and if it's not gonna work? Second option is sending it to some one in US (got a friend there) with some money to send it back to Samsung for warranty. But I read loads of bad stuff about samsung warranty procedures ( and the cost goes up to 100-150$) to do so. BTW not sure they will respect the warranty after the first fix at the service center...
Is is fixable? What would be your advice on this situation?
Samsung Google Galaxy Nexus - compilation number JZO54K - just got the update installed but that didn't fix a thing with IMEI.
Cheers !
Click to expand...
Click to collapse
What occurs when you type
Code:
*#06#
in the dialpad? If they repair it, no, you will not lose your warranty. Your warranty will be valid until it ends or you void it (by rooting, etc.) In my experience, Samsung warranty procedures went just fine. Got devices repaired/replaced in reasonable timing. Plus, since being covered under warranty, no money needed to be paid :victory:. If its not "fixable," they'll just replace your device.
Just curious - Why does it really matter? Your IMEI may just be unrecognized or something (since it quite likely isn't removed from the device ).

Papi1986 said:
Is is fixable? What would be your advice on this situation?
Samsung Google Galaxy Nexus - compilation number JZO54K - just got the update installed but that didn't fix a thing with IMEI.
Click to expand...
Click to collapse
read this for insight to fix your phone try flashing the oldest Stock firmware
use 2.3.6 (GRK39F) and locate and use your WIKI for guidance

Theonew said:
What occurs when you type
Code:
*#06#
in the dialpad? If they repair it, no, you will not lose your warranty. Your warranty will be valid until it ends or you void it (by rooting, etc.) In my experience, Samsung warranty procedures went just fine. Got devices repaired/replaced in reasonable timing. Plus, since being covered under warranty, no money needed to be paid :victory:. If its not "fixable," they'll just replace your device.
Just curious - Why does it really matter? Your IMEI may just be unrecognized or something (since it quite likely isn't removed from the device ).
Click to expand...
Click to collapse
First of all - I already opened the bootloader trying to fix the problem, second they might done the same thing at the service center, third - repair that they propose includes interference in phone mainboard which definatly gets the warranty off.
Like I said I'm in Europe - So I need to send a phone to someone in usa, than that person need to deal with samsung warranty center and send it back to me - so believe me it costs a lot (something about 1/4 of the price I paid for the phone) - and I'm not sure that my warranty is valid because of some rooting that may have occurred.
Typing the code you gave gives an empty space and it matters if you have no IMEI your phone can;t connect to any network - this means no service at all. But thanks for trying to help.
I'll try the links ASAP and report on the progress.
Thanks

weviryw 425
xsenman said:
read this for insight to fix your phone try flashing the oldest Stock firmware
use 2.3.6 (GRK39F) and locate and use your WIKI for guidance
Click to expand...
Click to collapse
First of all thanks for the reply. But like I said I'm a total noob - so a little more explanation if you don't mind.
I read the threads on the issue- they all are about samsung galaxy sII - mine is i9250 Galaxy Nexus... and as far as I know I have the MAGURO not SOJU - so I'm a bit confused now...
And everywhere it says about EFS folder - which I don't have... but instead the files nv_data are in factory folder - is that the same thing?
I'm about to try this method, not sure it's the best - do I need to flash my phone to older factory version before I do it?
http://forum.xda-developers.com/showthread.php?t=1264021
Any help is greatly appriciated - ur saving my life I would say

Papi1986 said:
I read the threads on the issue- they all are about samsung galaxy sII - mine is i9250 Galaxy Nexus... and as far as I know I have the MAGURO not SOJU - so I'm a bit confused now...
Click to expand...
Click to collapse
Basically you must only use solutions meant for i9250 Galaxy Nexus as others are for your insight .
BUT flashing the First original Fimware will normally recover your IMEI, as in your case according to this , you should flash 4.0.4 (IMM76I)
only if this fails than try other workaround , look in My Android solutions

xsenman said:
Basically you must only use solutions meant for i9250 Galaxy Nexus as others are for your insight .
BUT flashing the First original Fimware will normally recover your IMEI, as in your case according to this , you should flash 4.0.4 (IMM76I)
only if this fails than try other workaround , look in My Android solutions
Click to expand...
Click to collapse
So I flashed the old firmware but that didn't fix the problem - imei is still missing... Whats the next step you would recommend?
Ohhh... one more thig (i don't know is it important) when i hold the power button so the menu with turn off and airplane mode comes up the airplane mode goes from on to off, from off to on - all the time...
Big Thanks

So I talked to samsung representative on online chat and she advised me to send the phone to samsung service center in US (that means to someone in USA, and that person to service center, when it's gonna be repaired it will be sent back to that person, than that person will send it to me - it costs around 50$ each way - that makes it 100$ - so it's like 1/3 of the price I paid for the phone. If others methods will not solve my problem I think I'll do it.
My question here is - the things I done before - like unlocking the bootloader and rooting plus flashing to oldest firmware - probably may have voided the warranty - but it's possible to get everything back to the original status - do I only have to un-root the phone and re-lock the bootloader to send it back to warranty? or I need to do something more? I understand that the apllications I had (rootexplorer, terminal or the superuser) won't show up when I'll do the factory reset or factory flash and later won't connect the phone to my google account?
This will cost me loads of money (for me it's a lot) - so I need to be sure that if I decide to do it they will accept it...
Best Regards and Thanks in advance for any advises

Refreshing - anyone? opinions?

Related

[Q] I cant find anywhere to get my phone fixed can someone help please?

Hi guys,
I have Samsung Galaxy S i9000 I'll cut to the chase I flashed it with ODIN one click for the AT&T Captivate. "Yes I am numpty"
I've looked but I can't find anyone in the UK that repairs bad flashes of this type.
Is it time to bin it and buy a new phone or is there anyone out there that I can pay to get this repaired please?
if you need any further details about the phone please ask.
Kindest regards,
stanneh.
While I dont know where you could get help for that problem...if possible I'm sure someone here at xda could help?
Think of this as a learning experience and be careful of what you put on your phone and be sure to do some prep reading before doing so. While I'm no expert at this stuff, I figured that was the least I could do before rooting my g2 and oc'ing it.
Good luck getting it fixed btw!
A little update for you all.
I gave Samsung UK a call and was straight up with them told them exactly what I had done.
well I did say I had no idea what I was doing but acknowledged that what I have done voids the warranty and offered to pay any fee's to get the phone repaired.
The man on the phone was very kind and said they will repair it under warranty for me and that I have to take it in to a Carphone warehouse store in Cardiff UK to get it repaired.
I will keep you all up to date on how that goes.
Regards,
Stanneh.
Is your phone dead? does it turn back on to the recovery mode or download mode?
Hi,
No its not dead but the boot loader it has now is from another phone.
I flashed it with ODIN One Click my bad but I'm not the only numpty to have done it.
After reading many forum posts there's a few of us who did this and currently there is no way to recover it.
I just took it to the Carphone Warehouse service centre they were unable to restore it there so they have sent it back to Samsung to be repaired.
I imagine it going to cost me and I don't mind paying for my mistake.
Regards,
Stanneh.
Hi again,
Just a quick update!
So I took my phone back to the Carphone Warehouse and they had to send it off as the couldn't correct the issue in house.
I had an email the next evening to say my phone was fixed and ready to be picked up at the store. When I got there they pulled out the same phone Identifiable by markings and it was fixed!! I don't know if they put a new motherboard in there or just managed to flash it back but it took all of two days for them to do it and it was all done for free under warranty.
I have since rooted the phone just fine.
Before I bricked it I had rooted it and used OCLF to format it with ext2 which worked awesome the speed was unbelievable but I hear with the Android 2.3 update they are changing to the ext4 file system anyway I am just going to wait for that now. I just don't want to take any more risks.
For the record the initial bricking of my phone was when I decided to install Voodoo just for the audio features but it never booted after that I think because I had ext2 file system from OCLF?
but that was the start of the problem then I was a numpty and used Odin one click to try and recover the phone and then totally bricked it with the AT&T loop.

[Q] Warranty screen repair question

I have a P6810 that was imported from Hong Kong by Expansys. My warranty is valid until August 25, 2013. The screen has a problem where it sometimes intermittently flashes dark lines on the screen. Full screen vertical lines. It's really just like those columns of pixels aren't being lite up to the same degree as the others, and not as brightly as they should be.
It doesn't do it all the time, but it has become more frequent, and it appears in all applications as far as I can tell. I have not yet reloaded the firmware because personally it seems like more of hardware problem. Either the LCD or the LCD driver is failing.
The only place that seems to be willing to work on it is Samsung Warranty Repair in Hong Kong, and they do not accept devices that have been shipped to them for repair. All warranty repair work there must be hand delivered. I'm in Hawaii and that is not an option. Expansys is of no use. They just said contact Samsung Hong Kong Warranty Repair.
Is there anybody that works on the P6810 state side? How much does it cost to replace the LCD or the motherboard? Does anybody know? It will cost me at least $60 just to ship the thing back to Hong Kong anyway, so I'm willing to investigate other options, but I don't know what they are for a specialty item like the P6810.
me too on p6800..
i have the same issue here but i am not sure if it is really hardware fail as i am using custom erobot rom v2.3
Thank you for the response
Salamonti said:
me too on p6800..
i have the same issue here but i am not sure if it is really hardware fail as i am using custom erobot rom v2.3
Click to expand...
Click to collapse
Thanks for the response. With only 2 of us responding so far it's hard to know if its just because a Super AMOLED of this size is a new technology, and there were still some bugs not worked out in the processing, or if it is as you say, and as I'm hoping, just a software issue.
My P6810 hasn't done it at all for about 2 weeks now. I'm hoping that when Ice Cream Sandwich is pushed out, that it will solve the problem once and for all.
My findings were that since mine is a p6810, it won't be fixed under warranty, and Samsung won't fix it even if I pay for it, unless I hand deliver it to Hong Kong. If I'm confident that the problem is the hardware (I'm not), then I have to buy a used p6800 on eBay and try to fix it myself. I'm not going to do that.
If yours is a p6800 couldn't it have been fixed under warranty in the U.S.? I wonder if your erobot rom 2.3 is using the same graphics driver code as Jelly Bean? In other words, was erobot rom v2.3 a custom ground up recode of everything, or did they cannibalize Jelly Bean for sections of code?
I love my p6810. I'm in Hawaii and don't have TV. I read on it every morning and watch movies on it almost every night. It's the perfect 7" tablet in my opinion, but that display issue drives me crazy.
I guess one of the morals of the store is to not trust Expansys if they tell you that they have a grey market item that is fully covered under the manufacturers warranty. They told me that, but it was not true.
i am not in US and my tb is not covered by warranty either (as i am in Egypt)
my custom rom is built on JB 4.1.2
but i know nothing about display driver so i cant figure it out
Thanks
Salamonti said:
i am not in US and my tb is not covered by warranty either (as i am in Egypt)
my custom rom is built on JB 4.1.2
but i know nothing about display driver so i cant figure it out
Click to expand...
Click to collapse
Thanks for your response. When Ice Cream Sandwich comes out, I will reply about whether or not it fixes the problem.
Arobase40 said:
Some clues you may investigate on...
On the technical aspects :
- You can try to do a factory reset and see if that solve your display issue.
- Try to flash any official ROM : HC or ICS even though this is a European version.
- If the display issue is still there, then you can consider this as a hardware failure. I don't know how Law works in your country, but you could try to find a non profit organization specialized in juridical procedures which could help you in forcing Expansys to support the warranty procedure... ^^
---------- Post added at 11:38 PM ---------- Previous post was at 11:33 PM ----------
Unless you are a good developer or a very good modder and you like to play dice, don't even try to use the eRobot rom with your P6810...
Click to expand...
Click to collapse
Thanks Arobase40.
I will probably wait until ICS comes out and then factory reset and install/upgrade to ICS immediately.
On Expansys, just as a matter of justice, I wish I could force them to do something, but my warranty expired on 8/22/13. They wouldn't answer their phone and only responded to one of several emails, saying "Contact Samsung". I think the most effective thing I can do is just let other members of xdadevelopers know what happened to me relative to Expansys.
Thanks for your input Arobase40, I appreciate your suggestions.
Arobase40 said:
I don't really understand your position about your GT 7.7 ???
As you were talking about P6810, I assumed you were talking about the International version, right ???
Then, as I said you could flash a European firmware with PC Odin as I don't think Samsung will deliver any further updates/upgrades... ^^
But whatever, and again you could simply do a factory reset to see if that solve your issue...
But if you already used a Cyanogen firmware, then just forget everything about what I said, and forget about your warranty as well... ^^
I don't understand what the members of xdadevelopers could do for you relative to Expansys, except suggesting you to contact your local non profit organization, if there is one (should be existing) ?!?!?!
Which Expansys is it ? A US one or any others ???
You have to write them an official letter as "Registered Letter with Acknowledgement of Delivery" to make things official so the warranty will be extended "indefinitely" until Expansys solve your problem...
But again, get informed yourself about your local rules or laws !!!
I got a similar problem with ASUS, as my TF101 returned 3 times in their repair center and the last time they "lost" it (it was stolen on the way to the Repair Center)... ^^
ASUS accepted to pay me back the price I paid for it but refused to compensate the prejudice as they awaited a very long time (about a month) before they just started to investigate on what happened to my device... ^^
I first wanted to go on trial with ASUS, but I tried first an official transaction with the help of a retired judge (as member of a non profit organization)...
So they finally accepted to compensate an additional 250 € of the initial 540 € price I paid (got a 60 € discount from official price)... So I got 790 € and didn't pay anything for a lawyer or for the Trial procedure...
On the other hand, if we were going to a Trial, ASUS knew they will loose and would have to pay MUCH MUCH more...
YOU are the only one to know if you want to take your chance...
Click to expand...
Click to collapse
Thanks Arobase40,
Yes I am talking about a Hong Kong version. It arrived default in Mandarin(?).
The only ICS 4.2.2 version I could find was P6810XXLPL_CSC_XEU with is the United Kingdom version. I’ve downloaded it. My preference is to use this one so that my P6810 defaults into English. I do plan to use Odin for this (probably this weekend).
My planned strategy is to do a factory reset to positively flush everything out, and then use Odin to update to ICS 4.2.2. My preference is to do everything at once, and only once, because even though I have Titanium Backup installed and running, my experience with my Nook was it still took several hours to get everything setup correctly after a factory reset.
I don’t have Cyanogen firmware installed, as my goal in getting at P6810 was to buy the best, and therefore not have to spend much time mod’ing it. I have rooted though so that I could install fonts with diacritical marks.
In terms of alerting xdadevelopers to Expansys policies, the best way to get Expansys to change their policies is enough people give them feedback during the purchasing process. If I had been able to read a post like this prior to my purchase of my P6810, I would have asked more questions and made a few phone calls, and I would have been better informed and wouldn’t have purchased from Expansys unless that had been able to give me some kind of further assurance that they would stand behind the product if it was required.
Yes it was the Expansys in the U.S. It’s the one you find on the internet when Googling within the U.S..
Thanks for the suggestion on the “Registered Letter with Acknowledgment of Delivery”.
Part of the problem is that for the past month, my P6810 hasn’t displayed the problem. I’m confident that it’s coming back sometime in the future, and probably worse, but intermittent problems are tricky to demand repairs on. If the “Registered Letter with Acknowledgment of Delivery” would get me an indefinitely extended warranty though, it could be worth it. It kind of boils down to a question of how much time would it take me versus other options. I’ll have to think about it. In any case, thanks for your suggestions.
I will try to go ahead and factory reset, then update to ICS 4.2.2 this weekend and see what happens. Actually, interestingly, my P6810 tells me that it has ICS 4.2.1 installed right now, as of early July. That surprised me when I saw it yesterday because I don’t remember that happening. I certainly didn’t do it. But maybe that’s why the screen problem went away?
Arobase40 said:
GOTCHA !!!
Sounds like there are many confusions with your explanations... ^^
1) ICS is Android 4.0.x !!!
2) 4.1.2 or 4.2.2 are Jelly Bean Android versions !!! NONE of them are available for P6810 yet and will probably never be... ^^ Yes I know, I'm very defeatist and somewhat negative in my position, but Sammy will maybe prove I was wrong...
3) If your device tells you have ICS 4.2.1, then there is something wrong somewhere !!! ^^
This is the first thing you'll have to investigate on...
4) NO ONE as P6800 or P6810 owners got a 4.2.2 Android versions, and we will most probably never get such versions... ^^
5) On Expansys policies and responsibilities concerns : have you fully been informed they would send you a H.K version when you bought this device ??? Check at this when you ordered it and what your delivery and invoice mentions/forms...
6) There may be a slight chance, but go on the Samsung US website to find out the Phone number or the mail address by which you can contact them and described your issue (after you're fully sure about the real Android version you have...) and ask them for help/support and/or a RMA to send your device for repair. They will tell you if they accept to take your device under warranty to a US repair center... ^^
In Europe, we are probably better protected against juridical aspects compared to the US, but we obtain less as damages when we win while in the US you can get MUCH MUCH more if you can afford a Trial...
7) But before going that far : backup up all your internal storage (including the Titanium Backup folder) onto your hard disk computer or an external USB HDD...
8) Optionally, use Kies to backup up all your data and apps.
9) Make sure your battery is fully charged.
10) Get into your Settings and in the Backup and Reinit tab option and select "Re establish default param" (I'm unsure about the real words, as I don't have a US/English firmware version, but you should find out...
It shouldn't be that long before it'll reboot and ask you to reconfigure your Tab.
11) Don't reinstall anything and take awhile and your time to check & assure that solve your display issues. Update your default apps with Google Play and see if that's still good...
12) Finally you'll have 2 options : restore everything with Kies or copy back the Titanium Backup folder from your backup place to the internal storage, download TB and restore everything.
If after the restore you encounter the same display issues again, then you'll know you must not do a full restore, but just your apps... ^^
13) Before you try to update/upgrade or flash anything, make sure which firmware version you're downloading and installing !!! LOL
Good luck !
EDIT : when you buy anything anywhere better is to read the terms and conditions of the Online retailers... ^^
http://www.expansys-usa.com/terms/
In the European or French Expansys website, they can't do what they want as European/French rules & laws better protect customers against such illegal restrictions !!! ^^
I guess you should have consumers organizations as the ones I was referring earlier at your place, when needed...
Click to expand...
Click to collapse
Thanks Arobase40,
1) You're right. I've just checked and its 4.0.4 installed. ICS was an update I made shortly after I purchased the unit. Since there will be no JB for the P6800/P6810, there's no point in my waiting for it.
5) There was no indication that an HK version would be sold/shipped. Also it does not indicate that anywhere on the receipt. I knew it would be a non-U.S. version, because Samsung only sells the P6800 within the U.S.
6) I tried asking Samsung's U.S. warranty repair center if they could repair it, but they go by model numbers, and the P6810 is not one that they will touch. Same thing with the U.K. Samsung Warranty Repair Center, they said that the serial # indicated that it wasn't made in the U.K., so they could not work on it. I couldn't even find anyone in the U.S. who sells parts (i.e. LCDs) for it, it's such a speciality item.
7 - 13) Thanks for the detailed steps. Since I realize now that I was completely confused about the version of my firmware, I realize that for sure, I'm going to have to do one or all of the steps you have outlined.
Thanks again!

[Q] [unrepaired]after change configuration file

I used Galaxy note 10.1 for a while.
It was a wonderful experience to use Snote, watch youtube, read some books and get daily information like weather.
I had been annoyed by system bar at the bottom with writing Snote so I rooted and changed configuration file.
It didn't boot any more and I spent on a week for getting the file back but in vain.
I called Samsung service center and told what I did. They told me it could be fixed free because it's still in warranty.
I sent it 2 weeks ago and today I got a phone from the service center. They said I have to pay $150 to fix it.
:crying:
They said that they have to change the main board.
I asked them to return it without repair.
Do you, guys happen to know how I can run the GN 10.1?
Odin in your friend
Odin back to a stock rom. So far, that has fixed every screw-up I have done including the ones that seemingly bricked by device.
Sometimes even Kies will install a factory Rom and everything is ok.
If this doesn't work. You need more advice than I can give.
tangojava said:
I used Galaxy note 10.1 for a while.
It was a wonderful experience to use Snote, watch youtube, read some books and get daily information like weather.
I had been annoyed by system bar at the bottom with writing Snote so I rooted and changed configuration file.
It didn't boot any more and I spent on a week for getting the file back but in vain.
I called Samsung service center and told what I did. They told me it could be fixed free because it's still in warranty.
I sent it 2 weeks ago and today I got a phone from the service center. They said I have to pay $150 to fix it.
:crying:
They said that they have to change the main board.
I asked them to return it without repair.
Do you, guys happen to know how I can run the GN 10.1?
Click to expand...
Click to collapse
Did you install a recovery?
CWM or TWRP?
Did you make a backup before you made the change?
What model is it?
Sent from my SGH-I317 using Tapatalk 4
tangojava said:
I used Galaxy note 10.1 for a while.
It was a wonderful experience to use Snote, watch youtube, read some books and get daily information like weather.
I had been annoyed by system bar at the bottom with writing Snote so I rooted and changed configuration file.
>> Root voids warranty but is hardly likely to blow a motherboard .
It didn't boot any more and I spent on a week for getting the file back but in vain.
>> That suggest a wrong file was used .
They said that they have to change the main board.
As said above try flashing to stock via Odin .
If it fails as you have no warranty you will need to buy a new motherboard or pay for a fix .
jje
Click to expand...
Click to collapse

Nexus 5 bricked after switching off

Hi all!
I switched off my phone to charge the battery and after switch it back on, it started to shut down an freeze. Then things went worse and it couldn't even start to the home screen so I decided to restore it to it defaults.
When I tried to flash the files Google provide in their page it says something like "write failure" after trying to write bootloader and boot files. I've tried with the OEM cable and in different PC's with same result.
My next try was to flash it with the LG tool which failed at the beginning because of a blank model. I got the build.prop file form another Nexus 5 and then I could start flashing, but it always fails at 80% saying something like bad response...
Any thoughts?
Emmc (flash chip) gone bad. Buy new motherboard or claim your warranty or RMA your device.
Hi bitdomo, thanks for your response!
I think my warranty is avoided since the terminal was rooted :_(
Any suggestion about where to buy the motherboard? Is it difficult to replace?
Thanks!
IVO_ said:
Hi bitdomo, thanks for your response!
I think my warranty is avoided since the terminal was rooted :_(
Any suggestion about where to buy the motherboard? Is it difficult to replace?
Thanks!
Click to expand...
Click to collapse
if you have bought the device from Google Play Store, then you can RMA it since Google doesn't care whether it's rooted or not. If it's LG you're dealing with, then you might be in trouble.
Replacing the motherboard is fairly easy and there are tons of tutorials showing the same. However, if you're going to pay for it, might as well get it done from LG since you get a warranty on the same!
vin4yak said:
if you have bought the device from Google Play Store, then you can RMA it since Google doesn't care whether it's rooted or not. If it's LG you're dealing with, then you might be in trouble.
Replacing the motherboard is fairly easy and there are tons of tutorials showing the same. However, if you're going to pay for it, might as well get it done from LG since you get a warranty on the same!
Click to expand...
Click to collapse
I bought it from Google Play Store in Spain, and after contacting them they tried to send me to LG because it's rooted...
I'll give it a try with Google Ireland because it's where I'm currently living.
Thanks!
IVO_ said:
I bought it from Google Play Store in Spain, and after contacting them they tried to send me to LG because it's rooted...
I'll give it a try with Google Ireland because it's where I'm currently living.
Thanks!
Click to expand...
Click to collapse
This has to be the first time I'm hearing that Google's denying rma due to root!
Good Luck!
- Sent from an IceCold Hammerhead!
vin4yak said:
This has to be the first time I'm hearing that Google's denying rma due to root!
Good Luck!
- Sent from an IceCold Hammerhead!
Click to expand...
Click to collapse
I'll try to call this evening to Google Ireland and see if a have any luck, but probably as I bought the phone in Spain.... :crying:
Thanks!
IVO_ said:
I'll try to call this evening to Google Ireland and see if a have any luck, but probably as I bought the phone in Spain.... :crying:
Thanks!
Click to expand...
Click to collapse
Well, not trying to be negative but warranty is only valid in the country you bought in.
Let's hope for the best!
- Sent from an IceCold Hammerhead!
Lg cant find out your phone is rooted because your phone does not boot up. Also LG use a service called RCT (root checking tool), which is installed on every LG phone and can be accessed in hidden menu, to determine your phone is rooted or not, but this app service is not present on nexus 5 since lg just gave the hardware and google the software. The other way how LG check root is that they boot the phone into download moda and if the phone is rooted it will show a red rooted text on the screen, otherwise it showes a white not rooted text. This feature also missing from nexus 5's download mode.
As I read you bought it from google. Since you bought it from them your warranty only valid in that country where you bought it. You have to go back to that country, send it back to google that your phone stopped working, and that is all. If you cant go back to that country then you have to take it to LG they will replace the faulty motherboard if you pay them to do that or you can order d821 motherboard from uk for almost the price of a new nexus 5 http://www.mobiledeviceworkshop.co....ard-main-board-replacement-service-2167-p.asp

Rooted phone with broken screen, please help me!

Hello guys, i really need your help! My phone sony xperia z3 is rooted and i accidently broke my screen. I forgot to unroot it and sended it to my operator to fix it and they told me it's rooted and cannot fix it for free. My question is can i unroot it now and send it to the operator again , but this time in another office to another people? :crying::crying:
If the bootloader is unlocked then they will not fix it as you do not have warranty anymore.
If you have a locked bootloader there is still a chance.
Ask for it back. Hopefully you don't need to pay postage.
To unroot it you need to just put it through PC Companion and select "repair software". Google instructions if you need to.
Wipe all the data as there will still be traces of root (factory reset the phone).
The other way to unroot is to flash a stock firmware with Flashtool, but PC companion is easier so try this first
The only complication is they might take down your IMEI number (unique number of the phone) and blacklist the phone as rooted, BUT this is highly unlikely so definitely try sending it again after unrooting and full data wipe. Likely they will get it at the new place and think it's never been rooted as they will not be able to tell. I unrooted mine this way and didn't have any trouble using my warranty.
Just make sure the Bootloader is Locked and you won't have any problems. If you don't know what the bootloader is and never purposefully unlocked it then it should be locked since you got the phone so don't worry at all and forget about this. Some people root this way to use custom kernels.
Good luck. I hope there is no problem at the next place you send it.
Dobsgw said:
If the bootloader is unlocked then they will not fix it as you do not have warranty anymore.
If you have a locked bootloader there is still a chance.
Ask for it back. Hopefully you don't need to pay postage.
To unroot it you need to just put it through PC Companion and select "repair software". Google instructions if you need to.
Wipe all the data as there will still be traces of root (factory reset the phone).
The other way to unroot is to flash a stock firmware with Flashtool, but PC companion is easier so try this first
The only complication is they might take down your IMEI number (unique number of the phone) and blacklist the phone as rooted, BUT this is highly unlikely so definitely try sending it again after unrooting and full data wipe. Likely they will get it at the new place and think it's never been rooted as they will not be able to tell. I unrooted mine this way and didn't have any trouble using my warranty.
Just make sure the Bootloader is Locked and you won't have any problems. If you don't know what the bootloader is and never purposefully unlocked it then it should be locked since you got the phone so don't worry at all and forget about this. Some people root this way to use custom kernels.
Good luck. I hope there is no problem at the next place you send it.
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Click to collapse
I readed the note they gave me with the phone back and it says there that the warranty is voided because of the root and every info about the phone is here on the note , IMEI , Model of the phone , so i think i don't have a chance anymore ... And yeah the bootloader is unlocked , i screwed up... I think that , after the phone IMEI is written here on the note they gave me , than they probably blacklisted it as rooted... :crying: Oh god!
Nuurtuka said:
I readed the note they gave me with the phone back and it says there that the warranty is voided because of the root and every info about the phone is here on the note , IMEI , Model of the phone , so i think i don't have a chance anymore ... And yeah the bootloader is unlocked , i screwed up... I think that , after the phone IMEI is written here on the note they gave me , than they probably blacklisted it as rooted... :crying: Oh god!
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Click to collapse
Sorry to hear that buddy. Some warranty centres ignore root as long as the bootloader is locked.
It's an expensive lesson to learn, but now you know to keep warranty till it expires as it's useful.
OEMs in my opinion make shoddy products to meet high demand so warranty is important to get them to fix their mistakes.
If you feel up for it maybe try replacing the screen yourself?
Otherwise it's the repair cost or a new phone
ACTUALLY. If you backed up your TA partition before you unlocked the bootloader (idk seems like you rooted by unlocking BL though) you could restore the TA partition and send it to another place and with a lot of luck they will fix it. All it takes is an employee that doesn't give a s***
But that's only if you backed up the TA and it seems like you wouldn't have.
Dobsgw said:
Sorry to hear that buddy. Some warranty centres ignore root as long as the bootloader is locked.
It's an expensive lesson to learn, but now you know to keep warranty till it expires as it's useful.
OEMs in my opinion make shoddy products to meet high demand so warranty is important to get them to fix their mistakes.
If you feel up for it maybe try replacing the screen yourself?
Otherwise it's the repair cost or a new phone
ACTUALLY. If you backed up your TA partition before you unlocked the bootloader (idk seems like you rooted by unlocking BL though) you could restore the TA partition and send it to another place and with a lot of luck they will fix it. All it takes is an employee that doesn't give a s***
But that's only if you backed up the TA and it seems like you wouldn't have.
Click to expand...
Click to collapse
I haven't back up anything, but 1. is it possible to download the DRM keys and flash it on the phone? 2. Will that fix the warranty ? 3. If i flash a thing or two on the phone can it somehow restore the warranty? 4. If i wipe data/cache dalvik will it restore warranty?
Nuurtuka said:
I haven't back up anything, but 1. is it possible to download the DRM keys and flash it on the phone? 2. Will that fix the warranty ? 3. If i flash a thing or two on the phone can it somehow restore the warranty? 4. If i wipe data/cache dalvik will it restore warranty?
Click to expand...
Click to collapse
No and don't try.
Once they're gone without a backup they're gone.
If you flash anyone elses TA partition you will brick the phone forever. You don't want to make it worse.
It's literally a unique part of the system and when you unlock the bootloader this partition gets wiped so Sony knows what you did.
Best thing now is to replace the screen yourself or at the repair centre. I hope it's not too expensive
Dobsgw said:
No and don't try.
Once they're gone without a backup they're gone.
If you flash anyone elses TA partition you will brick the phone forever. You don't want to make it worse.
It's literally a unique part of the system and when you unlock the bootloader this partition gets wiped so Sony knows what you did.
Best thing now is to replace the screen yourself or at the repair centre. I hope it's not too expensive
Click to expand...
Click to collapse
My operator wants 300$ to fix it :X , i will ask somewhere else to fix it cheaper. Or i will try to replace it by my self. And i'm from Bulgaria which makes it more expensive here it's 500 Leva...
Nuurtuka said:
My operator wants 300$ to fix it :X , i will ask somewhere else to fix it cheaper. Or i will try to replace it by my self. And i'm from Bulgaria which makes it more expensive here it's 500 Leva...
Click to expand...
Click to collapse
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.
Dobsgw said:
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.
Click to expand...
Click to collapse
Thank you for your help! I really appreciate it and now i learned a very useful lesson thanks to you.
Dobsgw said:
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.
Click to expand...
Click to collapse
I broke my screen again after 6 months. This time i want to fix it by myself and youtube. Do you know what i need to buy from ebay, can you send me link for the right lcd, because they are so many diferrent ...? Thank you.
2010matej said:
I broke my screen again after 6 months. This time i want to fix it by msyself and youtube. Do you know what i need to buy from ebay, can you send me link ...? Thank you.
Click to expand...
Click to collapse
Totally depends on the problem dude. If you wanna get technical (beyond me I guess) could be a very small component that needs to be changed like a wire.
Could be the entire screen.
You need to do the research yourself as you're with the phone and it belongs to you.
Taking random advice might be worse in this case.
But to be safe you could buy a whole screen replacement and change it. Follow a YouTube video there's loads and find the part yourself as you need it from your country.
Id recommend not buying the cheapest screen as it might be fake. Make a judgement based on other prices and user reviews.
You might decide after looking at YouTube that it's not worth your time.
I remember replacing the battery in my iPhone and when i removed the original I burst it and the acid burnt the flex cable of the power and home button so it went from bad battery to no button functionality. Actually why I ended up with android. A happy mistake
The more you research the more you'll be able to do. Hardware isn't as simple as software as the problem and results may vary.
You guys need a new screen. this can be bought separately or with the complete housing (except back cover). The complete part is a bit more expensive but worth the money as installation is a breeze.
You might need a new backcover as well, at least new adhesive for the backcover if you manage to get if off undamaged.
Make sure to buy genuine spare parts, there are many many fakes floating around!
Refer to youtube for how-to videos, it is not that hard!
Bäcker said:
You guys need a new screen. this can be bought separately or with the complete housing (except back cover). The complete part is a bit more expensive but worth the money as installation is a breeze.
You might need a new backcover as well, at least new adhesive for the backcover if you manage to get if off undamaged.
Make sure to buy genuine spare parts, there are many many fakes floating around!
Refer to youtube for how-to videos, it is not that hard!
Click to expand...
Click to collapse
Speaking of genuine parts
Where do we get the genuine parts from?
All ads that list the hardware states that it's genuine blah blah
Im from Germany and I found this shop, they only sell original parts
http://www.schreiber-electronics.de
there are probably similar shops for your country
there are many telltale signs for fakes, especially for the back covers.
look at you original parts removed from you phone (or ifixit teardowns) and compare the pictures

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