Rooted phone with broken screen, please help me! - Xperia Z3 Q&A, Help & Troubleshooting

Hello guys, i really need your help! My phone sony xperia z3 is rooted and i accidently broke my screen. I forgot to unroot it and sended it to my operator to fix it and they told me it's rooted and cannot fix it for free. My question is can i unroot it now and send it to the operator again , but this time in another office to another people? :crying::crying:

If the bootloader is unlocked then they will not fix it as you do not have warranty anymore.
If you have a locked bootloader there is still a chance.
Ask for it back. Hopefully you don't need to pay postage.
To unroot it you need to just put it through PC Companion and select "repair software". Google instructions if you need to.
Wipe all the data as there will still be traces of root (factory reset the phone).
The other way to unroot is to flash a stock firmware with Flashtool, but PC companion is easier so try this first
The only complication is they might take down your IMEI number (unique number of the phone) and blacklist the phone as rooted, BUT this is highly unlikely so definitely try sending it again after unrooting and full data wipe. Likely they will get it at the new place and think it's never been rooted as they will not be able to tell. I unrooted mine this way and didn't have any trouble using my warranty.
Just make sure the Bootloader is Locked and you won't have any problems. If you don't know what the bootloader is and never purposefully unlocked it then it should be locked since you got the phone so don't worry at all and forget about this. Some people root this way to use custom kernels.
Good luck. I hope there is no problem at the next place you send it.

Dobsgw said:
If the bootloader is unlocked then they will not fix it as you do not have warranty anymore.
If you have a locked bootloader there is still a chance.
Ask for it back. Hopefully you don't need to pay postage.
To unroot it you need to just put it through PC Companion and select "repair software". Google instructions if you need to.
Wipe all the data as there will still be traces of root (factory reset the phone).
The other way to unroot is to flash a stock firmware with Flashtool, but PC companion is easier so try this first
The only complication is they might take down your IMEI number (unique number of the phone) and blacklist the phone as rooted, BUT this is highly unlikely so definitely try sending it again after unrooting and full data wipe. Likely they will get it at the new place and think it's never been rooted as they will not be able to tell. I unrooted mine this way and didn't have any trouble using my warranty.
Just make sure the Bootloader is Locked and you won't have any problems. If you don't know what the bootloader is and never purposefully unlocked it then it should be locked since you got the phone so don't worry at all and forget about this. Some people root this way to use custom kernels.
Good luck. I hope there is no problem at the next place you send it.
Click to expand...
Click to collapse
I readed the note they gave me with the phone back and it says there that the warranty is voided because of the root and every info about the phone is here on the note , IMEI , Model of the phone , so i think i don't have a chance anymore ... And yeah the bootloader is unlocked , i screwed up... I think that , after the phone IMEI is written here on the note they gave me , than they probably blacklisted it as rooted... :crying: Oh god!

Nuurtuka said:
I readed the note they gave me with the phone back and it says there that the warranty is voided because of the root and every info about the phone is here on the note , IMEI , Model of the phone , so i think i don't have a chance anymore ... And yeah the bootloader is unlocked , i screwed up... I think that , after the phone IMEI is written here on the note they gave me , than they probably blacklisted it as rooted... :crying: Oh god!
Click to expand...
Click to collapse
Sorry to hear that buddy. Some warranty centres ignore root as long as the bootloader is locked.
It's an expensive lesson to learn, but now you know to keep warranty till it expires as it's useful.
OEMs in my opinion make shoddy products to meet high demand so warranty is important to get them to fix their mistakes.
If you feel up for it maybe try replacing the screen yourself?
Otherwise it's the repair cost or a new phone
ACTUALLY. If you backed up your TA partition before you unlocked the bootloader (idk seems like you rooted by unlocking BL though) you could restore the TA partition and send it to another place and with a lot of luck they will fix it. All it takes is an employee that doesn't give a s***
But that's only if you backed up the TA and it seems like you wouldn't have.

Dobsgw said:
Sorry to hear that buddy. Some warranty centres ignore root as long as the bootloader is locked.
It's an expensive lesson to learn, but now you know to keep warranty till it expires as it's useful.
OEMs in my opinion make shoddy products to meet high demand so warranty is important to get them to fix their mistakes.
If you feel up for it maybe try replacing the screen yourself?
Otherwise it's the repair cost or a new phone
ACTUALLY. If you backed up your TA partition before you unlocked the bootloader (idk seems like you rooted by unlocking BL though) you could restore the TA partition and send it to another place and with a lot of luck they will fix it. All it takes is an employee that doesn't give a s***
But that's only if you backed up the TA and it seems like you wouldn't have.
Click to expand...
Click to collapse
I haven't back up anything, but 1. is it possible to download the DRM keys and flash it on the phone? 2. Will that fix the warranty ? 3. If i flash a thing or two on the phone can it somehow restore the warranty? 4. If i wipe data/cache dalvik will it restore warranty?

Nuurtuka said:
I haven't back up anything, but 1. is it possible to download the DRM keys and flash it on the phone? 2. Will that fix the warranty ? 3. If i flash a thing or two on the phone can it somehow restore the warranty? 4. If i wipe data/cache dalvik will it restore warranty?
Click to expand...
Click to collapse
No and don't try.
Once they're gone without a backup they're gone.
If you flash anyone elses TA partition you will brick the phone forever. You don't want to make it worse.
It's literally a unique part of the system and when you unlock the bootloader this partition gets wiped so Sony knows what you did.
Best thing now is to replace the screen yourself or at the repair centre. I hope it's not too expensive

Dobsgw said:
No and don't try.
Once they're gone without a backup they're gone.
If you flash anyone elses TA partition you will brick the phone forever. You don't want to make it worse.
It's literally a unique part of the system and when you unlock the bootloader this partition gets wiped so Sony knows what you did.
Best thing now is to replace the screen yourself or at the repair centre. I hope it's not too expensive
Click to expand...
Click to collapse
My operator wants 300$ to fix it :X , i will ask somewhere else to fix it cheaper. Or i will try to replace it by my self. And i'm from Bulgaria which makes it more expensive here it's 500 Leva...

Nuurtuka said:
My operator wants 300$ to fix it :X , i will ask somewhere else to fix it cheaper. Or i will try to replace it by my self. And i'm from Bulgaria which makes it more expensive here it's 500 Leva...
Click to expand...
Click to collapse
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.

Dobsgw said:
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.
Click to expand...
Click to collapse
Thank you for your help! I really appreciate it and now i learned a very useful lesson thanks to you.

Dobsgw said:
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.
Click to expand...
Click to collapse
I broke my screen again after 6 months. This time i want to fix it by myself and youtube. Do you know what i need to buy from ebay, can you send me link for the right lcd, because they are so many diferrent ...? Thank you.

2010matej said:
I broke my screen again after 6 months. This time i want to fix it by msyself and youtube. Do you know what i need to buy from ebay, can you send me link ...? Thank you.
Click to expand...
Click to collapse
Totally depends on the problem dude. If you wanna get technical (beyond me I guess) could be a very small component that needs to be changed like a wire.
Could be the entire screen.
You need to do the research yourself as you're with the phone and it belongs to you.
Taking random advice might be worse in this case.
But to be safe you could buy a whole screen replacement and change it. Follow a YouTube video there's loads and find the part yourself as you need it from your country.
Id recommend not buying the cheapest screen as it might be fake. Make a judgement based on other prices and user reviews.
You might decide after looking at YouTube that it's not worth your time.
I remember replacing the battery in my iPhone and when i removed the original I burst it and the acid burnt the flex cable of the power and home button so it went from bad battery to no button functionality. Actually why I ended up with android. A happy mistake
The more you research the more you'll be able to do. Hardware isn't as simple as software as the problem and results may vary.

You guys need a new screen. this can be bought separately or with the complete housing (except back cover). The complete part is a bit more expensive but worth the money as installation is a breeze.
You might need a new backcover as well, at least new adhesive for the backcover if you manage to get if off undamaged.
Make sure to buy genuine spare parts, there are many many fakes floating around!
Refer to youtube for how-to videos, it is not that hard!

Bäcker said:
You guys need a new screen. this can be bought separately or with the complete housing (except back cover). The complete part is a bit more expensive but worth the money as installation is a breeze.
You might need a new backcover as well, at least new adhesive for the backcover if you manage to get if off undamaged.
Make sure to buy genuine spare parts, there are many many fakes floating around!
Refer to youtube for how-to videos, it is not that hard!
Click to expand...
Click to collapse
Speaking of genuine parts
Where do we get the genuine parts from?
All ads that list the hardware states that it's genuine blah blah

Im from Germany and I found this shop, they only sell original parts
http://www.schreiber-electronics.de
there are probably similar shops for your country
there are many telltale signs for fakes, especially for the back covers.
look at you original parts removed from you phone (or ifixit teardowns) and compare the pictures

Related

[Q] Opinions please!

I have sent my sensation back for repair after totally bricking it in the process of returning my device to s-on.
My phone was completely dead, no response from charging, no response from computer adb, fastboot just DEAD!
I tried to supercharge my battery to make sure the recovery was not to blame but no joy there either.
My question is, with my phone in this state, will htc repair be able to tell that i have voided my warranty?? I told them that this happened during an ota update
Any opinions or comments from those who have done the same would be appreciated.
bobsie41 said:
I have sent my sensation back for repair after totally bricking it in the process of returning my device to s-on.
My phone was completely dead, no response from charging, no response from computer adb, fastboot just DEAD!
I tried to supercharge my battery to make sure the recovery was not to blame but no joy there either.
My question is, with my phone in this state, will htc repair be able to tell that i have voided my warranty?? I told them that this happened during an ota update
Any opinions or comments from those who have done the same would be appreciated.
Click to expand...
Click to collapse
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
malybru said:
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
Click to expand...
Click to collapse
I bricked my phone in the final step of returning to s-on...fastboot reboot-bootloader.....ok.....no response from phone DEAD.
Since posting i have checked the tracker for my phone repair and it says that it has been shipped today with no mention of cost. Obviously i haven't recieved the device yet but it looks very promising.
After reading many nightmare stories regarding htc uk repair service, if the information that i have just seen on the tracker is true i.e. phone recieved on 22nd. - dispatched on 23rd., i think that is excellent service especially considering the nature of the fault.
I'll be more buoyant when the phone is in my hands though!
malybru said:
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
Click to expand...
Click to collapse
Yes, they will try to find every reason to make sure the repairs are not covered under warranty...if they dont, then you can say it was your Good Luck!!!
bobsie41 said:
I bricked my phone in the final step of returning to s-on...fastboot reboot-bootloader.....ok.....no response from phone DEAD.
Since posting i have checked the tracker for my phone repair and it says that it has been shipped today with no mention of cost. Obviously i haven't recieved the device yet but it looks very promising.
After reading many nightmare stories regarding htc uk repair service, if the information that i have just seen on the tracker is true i.e. phone recieved on 22nd. - dispatched on 23rd., i think that is excellent service especially considering the nature of the fault.
I'll be more buoyant when the phone is in my hands though!
Click to expand...
Click to collapse
Hi,
Hope all goes well.
Well, as I know, some people sent their sensation back to repair with ENG OFF and did not really got into any trouble with warranty problem.
Think about it...How would they know? You cant get the phone to boot up, so how would they? They will just reflash the phone through the original process or replace the board inside. They dont have the time and money to go looking for evidence of you voiding the warranty. Its cheaper for them to reflash the phone than to see what you did. Not sure how they do it, but I know they have a method that most of us cannot do. Wont cost them much, at all. Im sure its related to a jtag. They will hook up the board to a device that will reflash the software.
Matt
Just an update to the situation.
I recieved my phone back today fully repaired, new PCBA-mainboard etc. etc. un-branded, un-locked. Was told it would have the latest os installed but came with 2.33 but i've successfully upgraded it. Now to play (a lot more carefully this time!).
For those who totally brick there phone like i did, take heart from my escapade but, perhaps i was just lucky!

Verizon S3 Wont turn on after proper rom flash

Ok, Phone was rooted suscessfully, Unlocked bootloader, was running a 4.2.2 Rom.
Buddy found the MS HD 10.0 Rom and wanted to try it. US phone. I looked at all the details and didnt see anything about it not being compatable.
Flashed the rom, went through all the GUID steps selected roms , styles etc etc, and It said completed "click here to reboot" So i did so.
Went black screen and now wont DO ANYTHING. cant get into download mode, recovery, a vibrate out of the phone, anything. Took the battery out for a min and plugged it in and get the orange light. Put the battery back in and STILL NOTHING. Please help! Buddy phone and he needs it
It's best to think of the international gs3 and us gs3 as two different phone. Because they are.
Flashing firmware meant for a different phone will result in a hard brick. Sorry
corbn89 said:
It's best to think of the international gs3 and us gs3 as two different phone. Because they are.
Flashing firmware meant for a different phone will result in a hard brick. Sorry
Click to expand...
Click to collapse
So its Done? :/..... He has a best but warranty . any way they can tell its been software tampered with at this point? So he can get a free one lol
As was said above, MS HD ROM is for the international S3 (i9300). It is important to make sure you are in the right forum before downloading and flashing any ROMs. Unfortunately, many still make this mistake. The only way to fix is to replace the phone or send it to these guys:
http://mobiletechvideos.mybigcommerce.com/
You can try and send it for JTAG repair (places like mobile tech) and they may be able to revive it.
But I'm not sure if places like best buy can positively confirm it was a bad flash if the phone is completely dead. I wouldn't think so but I'm not 100%
corbn89 said:
You can try and send it for JTAG repair (places like mobile tech) and they may be able to revive it.
But I'm not sure if places like best buy can positively confirm it was a bad flash if the phone is completely dead. I wouldn't think so but I'm not 100%
Click to expand...
Click to collapse
How about the Download Jig
If you are talking about Black Tie Insurance from Best Buy then you are fine and this is not fraud. Insurance is for boo boo's like dropping, smashing, flashing failures, drop in the toilet...all of that. They do not care if phone was rooted or misflashed. Insurance is not fraud, trying to get free replacements from the carrier under warranty by lying is.

[Q] Unrooting and returning to stock

Sprint is taking away the discount I've had, so S5 has to go back to BestBuy and I'll go to VZW. I'm already rooted and in on the sleshepic's ROM. What steps should I take besides flashing the stock ROM to make the phone returnable? I guess I'll need to return to the stock recovery. What about the KNOX and its flash counter? Will it present a problem?
stopeject said:
Sprint is taking away the discount I've had, so S5 has to go back to BestBuy and I'll go to VZW. I'm already rooted and in on the sleshepic's ROM. What steps should I take besides flashing the stock ROM to make the phone returnable? I guess I'll need to return to the stock recovery. What about the KNOX and its flash counter? Will it present a problem?
Click to expand...
Click to collapse
Depends how much the store pays attention.
Sometimes they just check that the phone turns on, remove the battery and scan the barcode to deactivate lol.
Most phone returns end up being sent out to the manufacture to be "refurbished" as they are not allowed to sell them as new again.
You could always just flash stock rom on it and try, worst they will do is say no, and in which case you can flash back the recovery and try again.
The KNOX/Counter can't be reset (or at least yet) so if they go by that, regardless you're screwed, but again, it all depends how much they care, know, or pay attention.
Do you know how can I flash the stock recovery? Where can they see the KNOX counter? My phone doesn't show anything during the boot process.
stopeject said:
Do you know how can I flash the stock recovery? Where can they see the KNOX counter? My phone doesn't show anything during the boot process.
Click to expand...
Click to collapse
I'd imagine same process people used to get the recent update:
http://forum.xda-developers.com/showthread.php?t=2729617
The KNOX counter I think shows in the bootloader.
The Sprint store by me checks every Samsung device for it if flagged or not in the back, no idea if BestBuy would or is even aware. It totally depends on who you deal with and if they involve anyone else etc.
Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?
stopeject said:
Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?
Click to expand...
Click to collapse
Dude honestly I wouldn't sweat it at all! Say you bought it at Best Buy, if they reject you (which I could almost guarantee they won't as long as you are stock), then just go to the next nearest Best Buy. Stop sweating it so much brotha!
Thanks! I just need to remember to reinstall that USB port cover
stopeject said:
Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?
Click to expand...
Click to collapse
Na they won't put a record, just make sure to get your receipt back is all, regardless if they check it's your proof of purchase and right to retain, even should they decline to accept the refund. FWIW Best Buy is legally allowed to decline any and all returns, as any store is. But in this case I don't think you need worry unless you got a really tech savvy person who does ROMs themselves and wanted to be an a$$ lol.
But as the other person stated, the chances of Best Buy booting it into recovery are slim, just put an stock rom on it.
I doubt they'd even notice the charger port door missing lol.
Want to report that my return went well. They matched MEID on the sticker under the battery to the box and turned the phone on normally. They didn't put it onto recovery or download. So I'll stay with my old S3 for a little bit longer.

[Q] IMEI is 0, no EFS backup

Recently, I RMA'd my Nexus. When I got the new one, I made a Nandroid backup of my old phone with TWRP, including my EFS. To make a folder for backups on the new Nexus (after rooting etc), I backed up my EFS folder. But, stupid me deleted the folder and then copied the backup of my old phone to the new folder. When I restored the backup, I didn't uncheck the EFS option and after the restore I wasn't getting anymore service. Immediatly I realized I had flashed the EFS from my old Nexus 5. My IMEI is 0, and the IMEI SV is 05 as of now. I tried a factory reset to no avail.
I have attemped to recover the deleted EFS files from my SD card (I used an SD card reader over OTG to backup), but it says they were only recovered partially. Is it worth it to attempt to restore these files, or will that mess up my device more?
Lastly, I still have the IMEI sticker on the back of my replacement. Is there anyway I could "rebuild" the EFS, or insert the IMEI into it to get it to work again?
Any kind of help would be appreciated. I have to send in my old phone in 2 days, so I don't have a lot of time to fix this. Not sure what I'm going to tell support when I say my replacement isn't working.
Thanks.
afff53 said:
Recently, I RMA'd my Nexus. When I got the new one, I made a Nandroid backup of my old phone with TWRP, including my EFS. To make a folder for backups on the new Nexus (after rooting etc), I backed up my EFS folder. But, stupid me deleted the folder and then copied the backup of my old phone to the new folder. When I restored the backup, I didn't uncheck the EFS option and after the restore I wasn't getting anymore service. Immediatly I realized I had flashed the EFS from my old Nexus 5. My IMEI is 0, and the IMEI SV is 05 as of now. I tried a factory reset to no avail.
I have attemped to recover the deleted EFS files from my SD card (I used an SD card reader over OTG to backup), but it says they were only recovered partially. Is it worth it to attempt to restore these files, or will that mess up my device more?
Lastly, I still have the IMEI sticker on the back of my replacement. Is there anyway I could "rebuild" the EFS, or insert the IMEI into it to get it to work again?
Any kind of help would be appreciated. I have to send in my old phone in 2 days, so I don't have a lot of time to fix this. Not sure what I'm going to tell support when I say my replacement isn't working.
Thanks.
Click to expand...
Click to collapse
So far you are in trouble, sadly.
read this thread with your same issue http://forum.xda-developers.com/google-nexus-5/help/messed-n5-imei-0-t2750697
Yep the phone is screwed without a service centre fixing it.
As I thought. I will try to restore my EFS with the files I got but I doubt it will work.
Looks like I'll have to relock my bootloader and send it back, hoping they won't notice. Is there any specific things you would recommend doing before sending it back in.
afff53 said:
Is there any specific things you would recommend doing before sending it back in.
Click to expand...
Click to collapse
The honest thing to do would be to send it to LG for warranty repair., They can repair it, rather than sending it to google as an RMA. They can never resell it as new so they lose money on what is essentially your mistake.
rootSU said:
The honest thing to do would be to send it to LG for warranty repair., They can repair it, rather than sending it to google as an RMA. They can never resell it as new so they lose money on what is essentially your mistake.
Click to expand...
Click to collapse
I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
afff53 said:
I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
Click to expand...
Click to collapse
Yes it can be fixed quite easily, which is why an RMA is a waste of a perfectly good phone. It just cant be fixed by you as it requires equipment.
afff53 said:
I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
Click to expand...
Click to collapse
What you're talking about is essentially fraud and no they don't make "plenty of money" but even if they did that is beside the point. Every case of fraud costs them money which they in turn pass on to consumers. Why should I or anyone else have to pay for your negligence?
You made the mistake not Google or LG. Be a man and own up to your mistake instead of trying to "pass the buck". I'm sure you understood rooting and modding phones voids warranties. I'm sure you weren't planning on making a mistake. You did though. You and only you. Pay LG to fix it for you.
theesotericone said:
You made the mistake not Google or LG. Be a man and own up to your mistake instead of trying to "pass the buck". I'm sure you understood rooting and modding phones voids warranties. I'm sure you weren't planning on making a mistake. You did though. You and only you. Pay LG to fix it for you.
Click to expand...
Click to collapse
Suppose you're right. How am I supposed to get LG to fix it?
afff53 said:
Suppose you're right. How am I supposed to get LG to fix it?
Click to expand...
Click to collapse
Call Google and explain exactly what you did. They will refer you to LG for warranty. After that put it in a box and wait to get it back. I doubt the charge will be that much. At the end of the whole thing you'll feel like a better person. And next time back up your EFS first.
There's also the possibility that "your local friendly mobile repair store" can fix it.
Sent from my Nexus 5 using Tapatalk
You need box to generate new EFS with your imei. Some repair shops have it.
My neighbor has lots of jewellery, I have none. So what's so wrong with me taking some of theirs???
Alright, thanks for the help
afff53 said:
Alright, thanks for the help
Click to expand...
Click to collapse
Can you help me?
http://forum.xda-developers.com/google-nexus-5/general/pls-help-pls-imei0-network-t3028916
mnhs1010 said:
Can you help me?
http://forum.xda-developers.com/google-nexus-5/general/pls-help-pls-imei0-network-t3028916
Click to expand...
Click to collapse
Like what was already said, there is no way to fix it yourself. You need to get it repaired either at a repair shop or google.
This thread should be closed, not really gonna help anyone.
There IS a solution!
See my answer at http://android.stackexchange.com/questions/85807/nexus-5-imei-0-how-to-restore-imei (at the bottom of the page).
It really works, I just done it, and my phone gets original IMEI and can 3G/LTE.
thx but .rar file gone - can you repost it for me?
I'm suffering from IMEI=0 after phone went into weird boot loop. I'm hoping your solution will work, but the file on the russian forum is 404... Can you repost it?
Thanks!
payz said:
I'm suffering from IMEI=0 after phone went into weird boot loop. I'm hoping your solution will work, but the file on the russian forum is 404... Can you repost it?
Thanks!
Hello! Just register there and you will can download files.
Click to expand...
Click to collapse

My Phone turn off suddenly, help me please!!

Hey guys. I have a problem I tried to speak Spanish as forums but got HTCMania solve anything.
Before I thought it was problem of CM 11 that I turned off the phone suddenly (not restart, it shuts down) and occurred 1 time every 3 or 4 days, now increasingly occurs more often, yesterday I turned off the phone 6 times, this night while sleeping 3 times went out. It made me late for work again because the phone was turned off and the alarm did not go off ... following tips, did not solve anything. I factory reset everything I installed the stock ROM without root or anything, I installed Paranoid Android, SlimKat, Illusion ... nothing, with all the ROM I just turn off the phone. Not have more than 3 ½ months of use and this has been happening since 1 month. I gather it can be battery problem or the device itself, but it is something that has no solution for me. I live in Venezuela and bought me phone my mother and sent from Spain, along with the bootloader already unlocked, the warranty is not going to accept me or have possibility to send. I have searched a thousand Internet sites (Venezuela because the outside you can not buy anything here) and I do not find the battery moto G, to buy and to me installed in a technical service, but even on Amazon U.S. found nothing .
I fell into despair because I can not find any solution, I've calibrated the battery and also keeps shutting off, so I already was without resources, ideas and nothing to do but to stay with the phone and continuously be aware that if the phone turns off,,,, I have to turn it on again, buy an alarm clock to not be late for work again.
Continue pending if anyone can give me some solution, try anything, because nothing I lose ... buy a phone in this country is an impossible task because notice that a regular phone range Moto G (which is cheaper) costs Complete 4 months my salary.
Again thank you very much for your help and am awaiting any news that they can provide me. Hughs
I can't help you, nor I'll even bother trying.Your phone probably has some hardware fault ( too much gaming on it? ).
But what I wanted to tell you is that, you shouldn't have screwed around with your phone, if you can't afford to lose it. You should have never unlocked the bootloader in first place.
A lesson has been learned.
liveroy said:
I can't help you, nor I'll even bother trying.Your phone probably has some hardware fault ( too much gaming on it? ).
But what I wanted to tell you is that, you shouldn't have screwed around with your phone, if you can't afford to lose it. You should have never unlocked the bootloader in first place.
A lesson has been learned.
Click to expand...
Click to collapse
I unlocked the bootloader because I live far from the site where phone was bought. if phone got any problem I can't send it to warranty anytime so whats suposed I must to do? to be on stock frimware and don't root my phone? so all we must do that? then can't understand why there are lot of scene about root ROMs and all that. of course I know my rosks when I unlock my bootloader and root my phone but is my decission, if noone must unlock the bootloader then this kinds of forums would be useless.
Anytime, this community is the best for this kind of scene, root, ROMs and all around that.
I didn't play too much just played a bit, you really think that suposed hardware problem is because I rooted my phone? I bought it 3 1/2 mounth ago and I didn't have any problem, just 1 mounth ago started with this. I think is a factory problem, maybe hardware maybe battery, but not around root or ROM installed.
I was asking just because maybe someone got the same problem and can help be. I appreciate your cooperation like all kind of cooperation but need solutions, not lessons of what I souldn't do.
Thanks anytime
Replacement batteries can be found on eBay. I'd try that first.
SbM_ said:
Replacement batteries can be found on eBay. I'd try that first.
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Click to collapse
They can't import stuff there that easy, thats one of his main problems.Probably eBay is not an option for him.Not 100% sure about that tho.
liveroy said:
too much gaming on it? ).
You should have never unlocked the bootloader in first place.
A lesson has been learned.
Click to expand...
Click to collapse
What are you saying??? Are you kidding?!?
gaming on a phone dont destroy it :/
"a lesson has been learned" nope because he did not understand what happened
1- you should fomated all your phone ( use TWRP recovery), then flash stock Firmware.
2- after that,you turn off your phone BY YOU and plug chager for 1 day.
3- restart your phone and check.
4- it's my solutions. :thumbup: ,hope it's help.
Sent from my XT1033
agalam84 said:
I unlock my bootloader and root my phone...
Click to expand...
Click to collapse
as u wrote seems an hardware problem so not solvable itself.
u can relock the bootloader the bootloader and remove warning at boot if u want maybe motorola accept it in warranty, i havent clear if u can sent it to them...
when your problem start? after that u did something or itself, maybe something with bootloader
i hope u can solve your problem
AXD96 said:
What are you saying??? Are you kidding?!?
gaming on a phone dont destroy it :/
"a lesson has been learned" nope because he did not understand what happened
Click to expand...
Click to collapse
With that said, I don't think you'll understand even if I paint it for you.
Try reading my post again, give it a thought for a while, eventually it will come to my mind what I'm saying and why.
liveroy said:
With that said, I don't think you'll understand even if I paint it for you.
Try reading my post again, give it a thought for a while, eventually it will come to my mind what I'm saying and why.
Click to expand...
Click to collapse
sorry I do not want to be rude but he want a solution not a moralist

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