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[Q] Refund because of ICS (UK)

Hi,
I bought a transformer about 8 months ago and barely been able to use it for the last 3 months due to the nightmare ICS update. I feel like I have given ASUS enough time to provide a solution to the tablet resetting 5 times an hour and getting stuck doing it.
I don't want to downgrade to HC because I decided to buy the transformer as I knew it would eventually be upgraded to ICS and so I want what I paid for... I also don't want to void my warranty by putting on a custom rom.
Does anybody have any advice about getting a refund from the retailer? The sale of goods act seems to refer to items that were faulty at time of purchase, I don't know what the deal is with something that the manufacturer updates and cripples?
Thanks!

I think your out of luck if it has been 8 months. Used transformers still sell for well over 300$ (~200uk) so it would not be that much of a loss just to sell it rather than return it. You might also want to try to factory reset or reapply the update before you lose all hope for the transformer

What series is your transformer? My B90 is very smooth on ics and no issues at all.
Sent from my Transformer TF101 using xda premium

Surely if it is resetting 5 times a hour then this is a good reason to send it in for repair, or it makes no sense preserving your warranty......
Trying a custom rom is not so difficult and also with the tools and help on this forum you can easily get back to stock.
Also, just a thought, I work in a technical service role and train customers , during training I often hear that people are having problems but look for workarounds etc - I then explain that if they dont report these things then we think all is well and nothing will change. I am sure that if you call for an RMA then they will sort out your problem, ok, you will lose your transformer for a while but 5 resets an hour make it fairly unusable in my books.
Just my thoughts
Sent from my Transformer TF101 using xda app-developers app

hi,I bought a transfomer about 8 months ago and barely been able to use it for the last months due to the nightmare ICS update. I feel like I have given ASUS enough time to provide a solution to the tablet resetting 5 times an hour and getting stuck doing it.
I don't want to downgrade to HC because I decided to buy the transformer as I knew it would eventually be upgraded to ICS and so I want what I paid for... I also don't want to void my warranty by putting on a custom rom.
Does anybody have any advice about getting a refund from the retailer? The sale of goods act seems to refer to items that were faulty at time of purchase, I don't know what the deal is with something that the manufacturer updates and cripples?
Thanks!
Click to expand...
Click to collapse
I work for Comet in the U.K and the main issue that you have is that the problem is software related and not hardware related. The policy for grey goods is that if the hardware is faulty within the first 48 hours then you would normally be entitled to a refund/exchange......after 48 hours it has to be sent for repair. Software however is not part of the manufacturers gtee. This is because 1. its not the manufacturers software (which i can understand with Windows but Androids a totally different ball game as its modified extensively by some of the manufacturers) & 2. because it could be down to something the user has done to corrupt it. So bah to the consumer - its not our fault - wash our hands - cheers for your cash £$£$£
The only realistic option is RMA.........and for what its worth, its the manufacturers that dictate the returns policies. Only massive retailer like Tesco etc can absorb the costings of being able just to swap things over without testing and make up their own rules (ie chuck it in the compactor - and yes i was a manager for them aswell so know how they work)
Personally i RMA'd myself via the Asus UK online web form.......way way faster.
Theres a fair bit of paperwork involved at retail level and you have no control over when its dispatched.
I had a courier sent to me within 48hours........through the retailer it would have taken around 5 days just for pick up!..........+ they send you all the online tracking details for DHL..........the retailer gets NOTHING. Turnaround time for me was fast.......collected Tuesday & returned Friday. Via the Chez Republic!
Im not suggesting you do it but tbh if theres not much of your gtee left then i would be tempted to get some custom love onto it for a better experience. Send it first though just to be on the safe side and confirm its not hardware.

I think you should just attempt an RMA, then install custom firmware when you insure that all hardware is working.
ToD

Downgrading after new update? Also warranty and root/unlock questions

As a preface, I got the ATT one x a few days ago, so far I'm really happy with it, but would like to get rid of a bunch of the bloatware and want to get root.
So this morning I woke up to the update message. Now I read up on it the night before on these forums that I should wait to update if I want to root/etc, so naturally I don't want to update quite yet. But here's the problem. The message popped up so fast that I could barely read the message. My thumb must have been right above the accept button, since the message disappeared almost instantly and the process started up. I exited it as far as possible, and it seemed to work. I used apps on the phone, and everything seemed fine. As soon as I locked the phone again, it decided to reboot, initiating the update, all on its own. Even a forced power-off wouldn't stop the wheels turning. And now I feel like an idiot. So is there any way/what is the best way to downgrade or reverse the update?
TL;DR: I accidentally updated the new update, is there, and or what is the best way to downgrade so I can eventually root?
As for my second question, obviously the warranty will be in question if I root/unlock. I've read that HTC will honor the warranty even if it's an unlock, but not a rom flash (even after a return to stock?) If I root/unlock, run into a problem, and return to stock will by warranty be effected? I've never done a warranty return, so would there be a difference if I tried to go through HTC, ATT, or Costco (purchase location)? The reason I ask is because my last phone's (Original Atrix, love it so much) wifi died before the 2 year period, and we had an upgrade on the family account, and this time the One x was purchased with American Express, so I now effectively have a 2 year warranty to cover such problems I might have.
I know that with enough time I could find some of these answers on the forums, but because they are so lively, it's hard to keep track and sift through the forums for information. Thanks for your time and thank you in advance for your help.

In regards to the root on the update there is no way to downgrade or root given your situation at this time but hopefully one of the talented people here on xda wil find a new exploit like they did for the 1.85
As far as warranty goes someone else will.have to let you know.
Sent from my Nocturnalized Beast

same boat
I am in exactly the same boat. I didn't check the MD5 on a download of CR4.5 and it completed wiped my phone (SD Card as well). I was away from my laptop and had to wait days to get it back online. When I finally got it up and running, I was rooting through the one click and in checking the update, it updated to 2.20. So now I'm stuck.
I have my previous unlock token, but I'm not sure if that will do me any good. I don't want to do much until a new RUU becomes available.
misiek93 said:
As a preface, I got the ATT one x a few days ago, so far I'm really happy with it, but would like to get rid of a bunch of the bloatware and want to get root.
So this morning I woke up to the update message. Now I read up on it the night before on these forums that I should wait to update if I want to root/etc, so naturally I don't want to update quite yet. But here's the problem. The message popped up so fast that I could barely read the message. My thumb must have been right above the accept button, since the message disappeared almost instantly and the process started up. I exited it as far as possible, and it seemed to work. I used apps on the phone, and everything seemed fine. As soon as I locked the phone again, it decided to reboot, initiating the update, all on its own. Even a forced power-off wouldn't stop the wheels turning. And now I feel like an idiot. So is there any way/what is the best way to downgrade or reverse the update?
TL;DR: I accidentally updated the new update, is there, and or what is the best way to downgrade so I can eventually root?
As for my second question, obviously the warranty will be in question if I root/unlock. I've read that HTC will honor the warranty even if it's an unlock, but not a rom flash (even after a return to stock?) If I root/unlock, run into a problem, and return to stock will by warranty be effected? I've never done a warranty return, so would there be a difference if I tried to go through HTC, ATT, or Costco (purchase location)? The reason I ask is because my last phone's (Original Atrix, love it so much) wifi died before the 2 year period, and we had an upgrade on the family account, and this time the One x was purchased with American Express, so I now effectively have a 2 year warranty to cover such problems I might have.
I know that with enough time I could find some of these answers on the forums, but because they are so lively, it's hard to keep track and sift through the forums for information. Thanks for your time and thank you in advance for your help.
Click to expand...
Click to collapse

BB2DX said:
I am in exactly the same boat. I didn't check the MD5 on a download of CR4.5 and it completed wiped my phone (SD Card as well). I was away from my laptop and had to wait days to get it back online. When I finally got it up and running, I was rooting through the one click and in checking the update, it updated to 2.20. So now I'm stuck.
I have my previous unlock token, but I'm not sure if that will do me any good. I don't want to do much until a new RUU becomes available.
Click to expand...
Click to collapse
The ruu is out for the 2.20 on the HTC dev site
If you already have your unlock token you should be fine just run through the steps to unlock then root. Your still stuck with the new hboot so your previous nandroids will no longer work and you can no longer flash boot images from recovery.
Sent from my Nocturnalized Beast

misiek93 said:
As for my second question, obviously the warranty will be in question if I root/unlock. I've read that HTC will honor the warranty even if it's an unlock, but not a rom flash (even after a return to stock?) If I root/unlock, run into a problem, and return to stock will by warranty be effected? I've never done a warranty return, so would there be a difference if I tried to go through HTC, ATT, or Costco (purchase location)? The reason I ask is because my last phone's (Original Atrix, love it so much) wifi died before the 2 year period, and we had an upgrade on the family account, and this time the One x was purchased with American Express, so I now effectively have a 2 year warranty to cover such problems I might have.
Click to expand...
Click to collapse
Consensus seems to be that a warranty return to AT&T, they don't normally check for bootloader unlock at all. Technically, they can check, and void your warranty. But to this point, they don't seem to be. This is probably your safest bet. But that warranty is only one year.
Based on various reports by XDA users HTC seems to be much more strict about enforcing their own warranty terms. I would suggest going through AT&T rather than HTC.
For your AmEx warranty, I think that would be handled by AmEx (not AT&T). You should probably check through them, and see what the warranty terms our (might be handled by a 3rd party?). I think only someone that has had experience with the AmEx process could say for sure what would happen in this case. So maybe somebody will chime in.

redpoint73 said:
Consensus seems to be that a warranty return to AT&T, they don't normally check for bootloader unlock at all. Technically, they can check, and void your warranty. But to this point, they don't seem to be. This is probably your safest bet. But that warranty is only one year.
Based on various reports by XDA users HTC seems to be much more strict about enforcing their own warranty terms. I would suggest going through AT&T rather than HTC.
For your AmEx warranty, I think that would be handled by AmEx (not AT&T). You should probably check through them, and see what the warranty terms our (might be handled by a 3rd party?). I think only someone that has had experience with the AmEx process could say for sure what would happen in this case. So maybe somebody will chime in.
Click to expand...
Click to collapse
Amex is extremely lax. All they want is a copy of the original warranty and require doing the work at an authorized repair shop. Then they reimburse you, no questions asked.

GroovyGeek said:
Amex is extremely lax. All they want is a copy of the original warranty and require doing the work at an authorized repair shop. Then they reimburse you, no questions asked.
Click to expand...
Click to collapse
I kinda figured as much. They aren't in the business of fixing phones, so I guessed they either just farmed it out to a 3rd party company, or just paid up pretty easily. Credit cards (especially AmEx) also often cover things like lost luggage, travel insurance (cancelled flights, etc.) and I don't imagine they go through much hassle confirming that kind of thing either. They must figure that the extra business gained from offering their services (and yearly fees) outweighs the payouts they have to make.
Thanks for clarifying with your personal experience, probably useful to the OP.

[Q] Samsung google galaxy nexus imei lost

Hi
First of all I need to point out I am a noob - total noob I would say. If the thread is in a wrong place please move it - thank you.
So first of all - I have a Samsung Google Galaxy Nexus - bought from google store in US - it's my first smartphone.
A brief description of situation - advice welcome.
I bought the phone on while being in us - I haven't really used it there (just one day on t-mobile pay as you go sim card) and I got back home to Poland (europe) and started using it on domestic sim card. Everything was just GREAT until one day it just lost IMEI number - first I thought it's a network issue but after few days I knew something is really going bad. So what I did - spent like 8 hours reading forums, installing toolkits and stuff - finally I gave up and took it to samsung warranty centre (of course warranty dosnt work in Europe) so they said they will have a look. Few days later they said that at this moment they can do nothing bout it - but in few weeks time when new programs will be available they can "solder" a cable to phone mainboard and reset everything (they said it works on Samsung Galaxy S III).... but I'm kinda skeptical about it (cost is around 40$)
So I'm in kinda dead end - for me it's either giving it to service center (if they gonna do their repair I will lose the warranty - and if it's not gonna work? Second option is sending it to some one in US (got a friend there) with some money to send it back to Samsung for warranty. But I read loads of bad stuff about samsung warranty procedures ( and the cost goes up to 100-150$) to do so. BTW not sure they will respect the warranty after the first fix at the service center...
Is is fixable? What would be your advice on this situation?
Samsung Google Galaxy Nexus - compilation number JZO54K - just got the update installed but that didn't fix a thing with IMEI.
Cheers !

Papi1986 said:
Hi
First of all I need to point out I am a noob - total noob I would say. If the thread is in a wrong place please move it - thank you.
So first of all - I have a Samsung Google Galaxy Nexus - bought from google store in US - it's my first smartphone.
A brief description of situation - advice welcome.
I bought the phone on while being in us - I haven't really used it there (just one day on t-mobile pay as you go sim card) and I got back home to Poland (europe) and started using it on domestic sim card. Everything was just GREAT until one day it just lost IMEI number - first I thought it's a network issue but after few days I knew something is really going bad. So what I did - spent like 8 hours reading forums, installing toolkits and stuff - finally I gave up and took it to samsung warranty centre (of course warranty dosnt work in Europe) so they said they will have a look. Few days later they said that at this moment they can do nothing bout it - but in few weeks time when new programs will be available they can "solder" a cable to phone mainboard and reset everything (they said it works on Samsung Galaxy S III).... but I'm kinda skeptical about it (cost is around 40$)
So I'm in kinda dead end - for me it's either giving it to service center (if they gonna do their repair I will lose the warranty - and if it's not gonna work? Second option is sending it to some one in US (got a friend there) with some money to send it back to Samsung for warranty. But I read loads of bad stuff about samsung warranty procedures ( and the cost goes up to 100-150$) to do so. BTW not sure they will respect the warranty after the first fix at the service center...
Is is fixable? What would be your advice on this situation?
Samsung Google Galaxy Nexus - compilation number JZO54K - just got the update installed but that didn't fix a thing with IMEI.
Cheers !
Click to expand...
Click to collapse
What occurs when you type
Code:
*#06#
in the dialpad? If they repair it, no, you will not lose your warranty. Your warranty will be valid until it ends or you void it (by rooting, etc.) In my experience, Samsung warranty procedures went just fine. Got devices repaired/replaced in reasonable timing. Plus, since being covered under warranty, no money needed to be paid :victory:. If its not "fixable," they'll just replace your device.
Just curious - Why does it really matter? Your IMEI may just be unrecognized or something (since it quite likely isn't removed from the device ).

Papi1986 said:
Is is fixable? What would be your advice on this situation?
Samsung Google Galaxy Nexus - compilation number JZO54K - just got the update installed but that didn't fix a thing with IMEI.
Click to expand...
Click to collapse
read this for insight to fix your phone try flashing the oldest Stock firmware
use 2.3.6 (GRK39F) and locate and use your WIKI for guidance

Theonew said:
What occurs when you type
Code:
*#06#
in the dialpad? If they repair it, no, you will not lose your warranty. Your warranty will be valid until it ends or you void it (by rooting, etc.) In my experience, Samsung warranty procedures went just fine. Got devices repaired/replaced in reasonable timing. Plus, since being covered under warranty, no money needed to be paid :victory:. If its not "fixable," they'll just replace your device.
Just curious - Why does it really matter? Your IMEI may just be unrecognized or something (since it quite likely isn't removed from the device ).
Click to expand...
Click to collapse
First of all - I already opened the bootloader trying to fix the problem, second they might done the same thing at the service center, third - repair that they propose includes interference in phone mainboard which definatly gets the warranty off.
Like I said I'm in Europe - So I need to send a phone to someone in usa, than that person need to deal with samsung warranty center and send it back to me - so believe me it costs a lot (something about 1/4 of the price I paid for the phone) - and I'm not sure that my warranty is valid because of some rooting that may have occurred.
Typing the code you gave gives an empty space and it matters if you have no IMEI your phone can;t connect to any network - this means no service at all. But thanks for trying to help.
I'll try the links ASAP and report on the progress.
Thanks

weviryw 425
xsenman said:
read this for insight to fix your phone try flashing the oldest Stock firmware
use 2.3.6 (GRK39F) and locate and use your WIKI for guidance
Click to expand...
Click to collapse
First of all thanks for the reply. But like I said I'm a total noob - so a little more explanation if you don't mind.
I read the threads on the issue- they all are about samsung galaxy sII - mine is i9250 Galaxy Nexus... and as far as I know I have the MAGURO not SOJU - so I'm a bit confused now...
And everywhere it says about EFS folder - which I don't have... but instead the files nv_data are in factory folder - is that the same thing?
I'm about to try this method, not sure it's the best - do I need to flash my phone to older factory version before I do it?
http://forum.xda-developers.com/showthread.php?t=1264021
Any help is greatly appriciated - ur saving my life I would say

Papi1986 said:
I read the threads on the issue- they all are about samsung galaxy sII - mine is i9250 Galaxy Nexus... and as far as I know I have the MAGURO not SOJU - so I'm a bit confused now...
Click to expand...
Click to collapse
Basically you must only use solutions meant for i9250 Galaxy Nexus as others are for your insight .
BUT flashing the First original Fimware will normally recover your IMEI, as in your case according to this , you should flash 4.0.4 (IMM76I)
only if this fails than try other workaround , look in My Android solutions

xsenman said:
Basically you must only use solutions meant for i9250 Galaxy Nexus as others are for your insight .
BUT flashing the First original Fimware will normally recover your IMEI, as in your case according to this , you should flash 4.0.4 (IMM76I)
only if this fails than try other workaround , look in My Android solutions
Click to expand...
Click to collapse
So I flashed the old firmware but that didn't fix the problem - imei is still missing... Whats the next step you would recommend?
Ohhh... one more thig (i don't know is it important) when i hold the power button so the menu with turn off and airplane mode comes up the airplane mode goes from on to off, from off to on - all the time...
Big Thanks

So I talked to samsung representative on online chat and she advised me to send the phone to samsung service center in US (that means to someone in USA, and that person to service center, when it's gonna be repaired it will be sent back to that person, than that person will send it to me - it costs around 50$ each way - that makes it 100$ - so it's like 1/3 of the price I paid for the phone. If others methods will not solve my problem I think I'll do it.
My question here is - the things I done before - like unlocking the bootloader and rooting plus flashing to oldest firmware - probably may have voided the warranty - but it's possible to get everything back to the original status - do I only have to un-root the phone and re-lock the bootloader to send it back to warranty? or I need to do something more? I understand that the apllications I had (rootexplorer, terminal or the superuser) won't show up when I'll do the factory reset or factory flash and later won't connect the phone to my google account?
This will cost me loads of money (for me it's a lot) - so I need to be sure that if I decide to do it they will accept it...
Best Regards and Thanks in advance for any advises

Refreshing - anyone? opinions?

[Q] Fido RAZR HD Jelly Bean Update ?

I recently picked up the phone but however had to send it to repair due to a constant rebooting issue (which much to my dismay i discovered a fix just a day after sending it). I believe it was sent to Future Tel and they re flashed my phone with a different version of ICS then my previous version. While I did not think much of this at the time it has recently become apparent that the current Jelly Bean roll out is only heading to phones with the system version 492002. However my phone is on 49003. Will my phone ever receive the ICS update and is Rogers/Fido aware of this? Is there any way be able to receive ICS without having to flash on new software and change system files. I have contacted Motorola support but they have not gotten back to me. I am very happy with the phone, however i would very much appreciate the new update. Any and all help is appreciated. Thanks.

genboxboy said:
I recently picked up the phone but however had to send it to repair due to a constant rebooting issue (which much to my dismay i discovered a fix just a day after sending it). I believe it was sent to Future Tel and they re flashed my phone with a different version of ICS then my previous version. While I did not think much of this at the time it has recently become apparent that the current Jelly Bean roll out is only heading to phones with the system version 492002. However my phone is on 49003. Will my phone ever receive the ICS update and is Rogers/Fido aware of this? Is there any way be able to receive ICS without having to flash on new software and change system files. I have contacted Motorola support but they have not gotten back to me. I am very happy with the phone, however i would very much appreciate the new update. Any and all help is appreciated. Thanks.
Click to expand...
Click to collapse
You're not the first person to report this issue... I believe the wrong firmware was loaded in the Motorola download program for a long time.
I just made a tutorial for this, maybe you want to try it out?
http://forum.xda-developers.com/showthread.php?p=38765124
Let me know how it works!
PS the firmware file you're looking for is here : http://sbf.droid-developers.org/van...12.2_CANADA_VANQJBLTEFRCI_P004_CFC_fb.xml.zip
Rogers and Fido use the same firmware, but the phone is able to adapt based on which SIM is installed.

Thanks for the help. Quick question though, will flashing new software on make me loose my warranty and also does it require root access ? I have a feeling a gut feeling that i may brick my phone during this as this was the reason i had to send it to repair in the first place .
I recently wrote to Motorola about this and they responded with "Thanks for reaching out to Motorola. I have reviewed your e-mail, and I am ready to help. I apologize for the delay and any inconveniences you're experiencing. Please note that Motorola stands behind our products by offering one year warranty from the date of purchase. This warranty does not cover physical or liquid damage. Based on your email, we recommend sending the phone to Motorola to be reflash with the Jelly Bean software update. Please drop the phone along with a copy of the proof of purchase off at your local service carrier store, so that it can be shipped to Motorola centre for repair , and return within 5-7 business days from when we receive it. If the phone is determined to have suffered physical or liquid damage and deemed not repairable, it will be shipped back to you unrepaired." along with a bunch of other info on getting my phone to repair. I will probably just wait a bit to make my decision. Thanks anyways.

genboxboy said:
Thanks for the help. Quick question though, will flashing new software on make me loose my warranty and also does it require root access ? I have a feeling a gut feeling that i may brick my phone during this as this was the reason i had to send it to repair in the first place .
I recently wrote to Motorola about this and they responded with "Thanks for reaching out to Motorola. I have reviewed your e-mail, and I am ready to help. I apologize for the delay and any inconveniences you're experiencing. Please note that Motorola stands behind our products by offering one year warranty from the date of purchase. This warranty does not cover physical or liquid damage. Based on your email, we recommend sending the phone to Motorola to be reflash with the Jelly Bean software update. Please drop the phone along with a copy of the proof of purchase off at your local service carrier store, so that it can be shipped to Motorola centre for repair , and return within 5-7 business days from when we receive it. If the phone is determined to have suffered physical or liquid damage and deemed not repairable, it will be shipped back to you unrepaired." along with a bunch of other info on getting my phone to repair. I will probably just wait a bit to make my decision. Thanks anyways.
Click to expand...
Click to collapse
My tutorial doesn't require root, and will not void the warranty on your phone, in fact it is almost the same process that Motorola uses when repairing your phone. If you have any questions, please let me know.
Sent from my Nexus 7 using Tapatalk HD

Just had a conversation with AT&T Reps Re: downgrading

Long time lurker, not much of a poster here in the S4 forums (former owner of S2 and Motorola Atrix, rooted and had lots of ROM fun with both until they crapped out).
In speaking with Samsung, AT&T, and Best Buy reps I may have found a potential way for all of you wanting to get back from 4.3, 4.4.2 NB1, or NC1 back to 4.2.2.
I expressed my phone's constant operational issues since moving from 4.2.2, and was essentially given the go ahead to visit an AT&T service center (not your standard AT&T store, but one of their direct service facilities that have many more technical resources and serviceable personnel) and they would reflash the phone from scratch with the original 4.2.2 software to attempt to "fix" my phone. If this is the case, the workaround the locked bootloader/Knox/Qcode might just be available wouldn't you all think?
I have an appointment with them tomorrow afternoon and will update as I am able to.

airforcerg said:
Long time lurker, not much of a poster here in the S4 forums (former owner of S2 and Motorola Atrix, rooted and had lots of ROM fun with both until they crapped out).
In speaking with Samsung, AT&T, and Best Buy reps I may have found a potential way for all of you wanting to get back from 4.3, 4.4.2 NB1, or NC1 back to 4.2.2.
I expressed my phone's constant operational issues since moving from 4.2.2, and was essentially given the go ahead to visit an AT&T service center (not your standard AT&T store, but one of their direct service facilities that have many more technical resources and serviceable personnel) and they would reflash the phone from scratch with the original 4.2.2 software to attempt to "fix" my phone. If this is the case, the workaround the locked bootloader/Knox/Qcode might just be available wouldn't you all think?
I have an appointment with them tomorrow afternoon and will update as I am able to.
Click to expand...
Click to collapse
Unless they exchange your phone, I doubt they'll get 4.2.2 on it. The reps are not very educated and probably just said that not knowing. So unless you get an exchange, this probably won't bring anything. Not to mention if all S4's suddenly come in for service that'll be suspicious.
Sent from my SGH-I337 running BlackBox 3.0

@Surge1223 maybe there's something he can possibly find out?

hope this isnt a dream thread. but which 4.2? though mf3 or mdl?

I don't know what you expect @Surge1223 to tell you. He wouldn't know anything about this. I can say though that from what I have read around here, it's impossible for AT&T to downgrade your device. Maybe OP will get lucky, but I bet they were just telling him something to get him to move on, because they couldn't solve his problem. Who knows though, I may be completely wrong. Wouldn't be the first time.

Maybe if they actually do work on his phone in person surge would have a question/s to possible ask whoever is working on his phone, of course unless they give him a refurbished device

Brooklynsour said:
Maybe if they actually do work on his phone in person surge would have a question/s to possible ask whoever is working on his phone, of course unless they give him a refurbished device
Click to expand...
Click to collapse
This. At best he will get a new/refurb device with MF3 on it.
There's no trick any tech can do to allow reversion to MDL, short of replacing the entire motherboard.

jeboo said:
This. At best he will get a new/refurb device with MF3 on it.
There's no trick any tech can do to allow reversion to MDL, short of replacing the entire motherboard.
Click to expand...
Click to collapse
Sadly this appears to be the case. The at&t rep I spoke with earlier this week was clearly incorrect. Within the past 3 months it appears that all device service centers have been recently outfitted with updates to their flashing system that ONLY includes the NB1 software. They tried to explain to me that no downgrade potential even exists, and that neither Samsung nor att (whether they may have the software existent in some form within their databases) "can", but obviously won't perform any downgrade of android software.
They've essentially created just another "failsafe" to prevent any further changes.
my apologies for getting anyone's hopes up.

You're good bro. We all figured that was the case.