EMail Exchange app in .18 not working anymore - Asus Transformer TF700

Hi all
Since I updated to the .18 firmware, I have come across 2 issues.
Firstly,the build in email app is no longer connecting to my corporate exchange and pulling down my email. This is very strange since other apps such as Moxier and K59 mail is working well, although I prefer the simple interface of the built-in email app.
Secondly, a very strange screen flicker occurs every now and again, similar to when you connect a VGA monitor to a PC and the connection is not 100% correct - almost like a signal connection going wrong. this happens less frequently, but I can't recall it happend with any of the previous updates.
For now the exchange issue is more important - have disabled the app, clear the cache, re created the profile but nothing working.
any ideas?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

its also causing freeze on mine
yea i noticed this problem since yesterday when new email comes in and i clear the notification by swiping it away after couple of seconds, the tablet went fully gray and i have to restart the tablet. anyone find a fix to this problem?

rsabluebulls said:
.18 firmware
Firstly,the build in email app is no longer connecting to my corporate exchange and pulling down my email.
For now the exchange issue is more important - have disabled the app, clear the cache, re created the profile but nothing working.
Click to expand...
Click to collapse
I might have had that problem too. But as chance would have it, the dns domain name, and thus also the certificates were changed the same day I updated from ICS to JB. So I just changed the settings to point to the new dns domain. Then that same night I had issues caused by the beats audio on JB (worked fin in ICS). Do not install it on JB, it will cause your tablet to boot loop. Anyway, I had to restore, so I installed ICS (complete wipe), root, and OTA update to JB.
I haven't had any issues with exchange since. I know what I had to do is a bit extreme to fix an app, but if you are really desperate...
rsabluebulls said:
Secondly, a very strange screen flicker occurs every now and again
Click to expand...
Click to collapse
Some call it flicker, some call it black lines. I see them too.

So I backed up my tablet with Asus AppBackup, did a factory reset, restored and now the exchange app is working again
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Related

gmail not loading emails 3.1 Hc

It wont load emails on the gmail app but will online
Just shows syncing emails but gets no further
Tried clearing cache tried tturning it on and off
icow said:
It wont load emails on the gmail app but will online
Just shows syncing emails but gets no further
Tried clearing cache tried tturning it on and off
Click to expand...
Click to collapse
i'm running primordial andgmail app works fine including the widget
My problem is that the gmail widget seems to be gone. It deleted the one I had on my home screen, and I can't find it in the Widgets list to put it back.
Sent from my Transformer TF101 using XDA Premium App
The Asus email app and widget appear to have been fixed in 3.1 FOTA update...
Before, if you had your WiFi sleep policy to "WiFi off when screen off".. after a period of sleep/standby, you'd wake the tablet up to find no emails had updated and a manual refresh would just cause the Asus app to sit there.. A Force Stop usually fixed the problem but it was an issue. I emailed Asus tech support who replied telling me it would be fixed in 3.1 and it seems like they were as good as their word..
Its only a small consolation for anyone who's lost their Gmail widget, but it'll do for now

Resetting Rooted EE4 Debloated?

I have Rooted EE4 Debloated 4.2.1 installed on my SamChg.
I am having a problem with GMail that nobody has fixed yet (or responded to much, darn it ).
In an attempt to fix my GMail problem, I was thinking of doing a Factory Reset. Would doing the Factory Reset still get me back to Rooted Debloated 4.2.1 with CWM and Voodoo?
P.S.: It sure would be nice if CWM Recovery was working, tho.
Thanks,
have you tried to uninstall gmail and reinstall it?
I just tried removing/reinstalling GMail, and it had no effect. I still get 2 notifications for each new GMail I receive - one with the default notification ringtone, and one with the ringtone selected in the GMail app.
Nobody else has responded much to my questions on this problem, so I figured I should reset my SamChg back to Factory Defaults and see what happens.
That should only blow about 2 hours of time to get back to where I am now
A factory reset does not get you back to a stock ROM, but it gets you to a fresh version of whatever ROM you have installed, and certainly may help your problem. That sounds like a specific issue on your phone, so that's a good troubleshooting step, though fairly heavy handed since it will reset everything on your phone. Have you tried just going in to your list of applications and clearing the data for GMail?
I tried clearing the settings, but it had no effect. When I re-enabled Gmail syncing, I got 2 notifications.
I actually don't think that doing the Factory Reset will solve the problem, but I don't know what else to do right now.
Sent via my Borg implant over the VZW network.
Do you have any other app setup to check your Gmail email? Or another address that email is forwarded to from Gmail that your phone is also checking?
imnuts said:
Do you have any other app setup to check your Gmail email? Or another address that email is forwarded to from Gmail that your phone is also checking?
Click to expand...
Click to collapse
Hi, imnuts - I don't have any other apps checking GMail when I am experiencing this problem.
On the other hand, the only way I have found to fix this problem - currently - is to:
Turn off GMail Sync (under Account Sync),
Freeze the GMail application, and then
Setup my GMail through the TW Email app (with "Push" delivery).
It's a mess I shouldn't need to do, and I also have much slower GMail delivery since I'm at Verizon's mercy as to when *they* want to "push" my email to me.
Also, I don't have any other emails routed to the GMail application.
¿GotJazz? said:
I tried clearing the settings, but it had no effect. When I re-enabled Gmail syncing, I got 2 notifications.
I actually don't think that doing the Factory Reset will solve the problem, but I don't know what else to do right now.
Sent via my Borg implant over the VZW network.
Click to expand...
Click to collapse
I'd consider the Factory Reset. I've seen stranger things fixed by that. If that doesn't work, reflash the ROM and kernel.
chadness said:
I'd consider the Factory Reset. I've seen stranger things fixed by that. If that doesn't work, reflash the ROM and kernel.
Click to expand...
Click to collapse
+1
The past couple of days I've been trying to figure out what/how to fix my framework crashes. I finally got to do a factory reset and I haven't seen any issues so far...
"Experience is what you get when you don't get what you want."
Well, I got some experience.
Doing a Factory Reset on the Debloated v4.2.1 is a VERY BAD THING.
There was virtually nothing available in the App Drawer (not even the Market). In addition, I can't get connected to the 4G network now. I get 5 signal bars, but it never connects to 4G (and, poorly to 3G). Not to mention all the FCs, so I won't mention them.
So, I ODIN'd to the EE4 DXC Voodoo, and it's better. But, I still can't connect to the 4G network.
Sigh.
OK - I got my 4G back, along with most (but not all) of my apps.
I also have the darned GMail double-notifications back, too.

Captivate/Xoom Rendered useless

Xoom: Stock with Root
Captivate: CM7 Nightly
Seems that all of a sudden, both the Xoom and the Captivate have been rendered useless. They had shared the same gmail account without issue, but I am unable to fix. Anytime something is downloaded, it fails.
I have tried the run of the mill fixes I've found from google searches and none of these seem to fix the issue. Has anyone had a similar problem and what worked for you?
Thank you.
We're going to need more detail than that, and you might try looking in the xoom forums for help with that.
i can expand on the situation:
anytime anything is downloaded from the market the response is 'download failed try again later'
both the xoom and the captivate have been working without issue for some time with the current setup. gmail seems to sync (sometimes) but NOTHING can be downloaded or updated from the market (either on the device or from the web)
the fact that both of them are doing the same thing leads me to suggest that you look into your wifi connection. (Router etc.) or try another wifi access point. Have you tried making up a new google acct. and trying to install market apps through it?
Do you also have a notification that says gtalk authentication failed? That issue happened to me one time and caused Market installs to fail and I reinstalled my ROM and that fixed it.
Sent from my SGH-I897 using XDA Premium App
it is not the connection - one is trying OTA (phone) one is trying over WIFI (xoom) there are other devices connected to the router the xoom is on which are not experiencing issues. the phone has signal and gets data.
the phone has been odin'd to stock - cache, dalvik, and data cleared then permissions fixed and reflashed again.
g talk is signed in on the tablet
further - when authenticating with a different UID the phone is able to download and install without issue.
bdbsubscribe said:
it is not the connection - one is trying OTA (phone) one is trying over WIFI (xoom) there are other devices connected to the router the xoom is on which are not experiencing issues. the phone has signal and gets data.
the phone has been odin'd to stock - cache, dalvik, and data cleared then permissions fixed and reflashed again.
g talk is signed in on the tablet
further - when authenticating with a different UID the phone is able to download and install without issue.
Click to expand...
Click to collapse
Your issue is being logged into the same account at the same time in 2 devices, it messes up the system. I have seen accounts getting licked because people have done this.
zelendel said:
Your issue is being logged into the same account at the same time in 2 devices, it messes up the system. I have seen accounts getting licked because people have done this.
Click to expand...
Click to collapse
Hmm...all of mine use the same gmail to access the market and I haven't had any issues like the op describes. Not to say that it may not cause a problem for someone, I just have not seen any.
zelendel said:
Your issue is being logged into the same account at the same time in 2 devices, it messes up the system. I have seen accounts getting licked because people have done this.
Click to expand...
Click to collapse
a portion of my company (a specific department/user group) uses android based devices and all have a phone / tablet on the same account; so far this is the first user to have this issue
i have multiple phones all tied to the same gmail and dont have this issue at all.
Maybe its not so much multiple devices tied to the same account but the fact that one is honeycomb.
Sent from my SAMSUNG-SGH-I896 using XDA App
goraps said:
Maybe its not so much multiple devices tied to the same account but the fact that one is honeycomb.
Sent from my SAMSUNG-SGH-I896 using XDA App
Click to expand...
Click to collapse
I bet a good percentage of people with HC tabs also have Android phones on the same account.
Sent from my GT-I9000 using XDA Premium App
Pirateghost said:
i have multiple phones all tied to the same gmail and dont have this issue at all.
Click to expand...
Click to collapse
Same for me. I have two captivates using the same acct. with no problems.
I am not saying this is your issue just stating what I have seen. It was due to them being signed into the same account at the same time on different devices. While it could have been a glitch with their accounts it was the only thing I have seen that even remotely sounded like your issue.
zelendel said:
I am not saying this is your issue just stating what I have seen. It was due to them being signed into the same account at the same time on different devices. While it could have been a glitch with their accounts it was the only thing I have seen that even remotely sounded like your issue.
Click to expand...
Click to collapse
Not sure about that. I have both my Galaxay Tab and my Captivate running with the same account right now. Last night I sent a bunch of games and apps from the Android Market website to both devices without any issues. Cracks me up to hear a notification for email alert coming from both devices at the same time (sometimes the tablet wins).
I wish I could help more than saying I don't have the issue at all
try this, it worked for me with the same issue withe my nook and captivate, log into gmail. change you password, both devices will come up with a log in error and ask for the new password or a new account, then update the password to the new one, then see if it works for you

Email account keeps disappearing

Hi
From time to time my exchange email account keeps disappearing and the email widget on my home screen invites me to set up a new account as though for the first time.
Has anyone else had this problem and if so is there a known fix?
I am currently running stock android 3.2 and using the stock touch wiz launcher.
Cheers
David
I have had this happen twice, but I have no idea what caused it. I just re-added the account. It hasn't happened for a few weeks now.
golden422 said:
I have had this happen twice, but I have no idea what caused it. I just re-added the account. It hasn't happened for a few weeks now.
Click to expand...
Click to collapse
The last two times that happened to me I noticed that I;ve set my "Period to sync Email" to "All" (under Settings>Accounts and sync>[exchange account]>settings...). Since then, I left it at "1 month" and the problem did not recur.
same problem here
I have the same problem. My email accounts keep disappearing from the Samsung stock email. Do you guys happen to have Swiftkey or ClockworkMod installed?
Had the same thing happen to me like 7-8 times on HC. On Ics now and haven't had it happen since. I know my data partition was a bit screwed up I believe from glassing recoveries and wiping in recovery. But no other symptoms. Think its just a HC glitch in the matrix. If notice the data hadn't been removed cause when you add it again it uses the next color for the account. It just stops displaying it. I believe it could have been related to the settings mentioned up thread.

Help - Exchange emails not fully displaying

Peculiar problem, did some searching and there is very little out there. A small percentage (~10%) of my Exchange emails only load the first few lines of text and I don't get the option to load more details - i.e. I can't read more than a few lines of the email.
1) It occurs when there is an attachment or image involved, generally from a forwarded email.
2) I have tried changing fetching images on/off, and changing 'size to receive emails' to 'all'. Does not make a difference.
3) This is the VERY strange part: If I forward the email (that I can't fully view) to myself from my phone, I am able to view that newly forwarded message in it's entirety.
What on earth could be causing this? It is driving me CRAZY since I am very dependent on my phone for work. Would appreciated any input - thanks!
Other info:
Our Exchange email is hosted via InterMedia - I had zero problems with my DX. I also have an iPad that works seamlessly and my coworker has a DMAXX (running ICS) that works fine too. I'm 90% sure this is a phone issue and not a problem with the server.
I would try clearing the data in your email app and setting up your account again to see if that helps. Otherwise maybe a factory reset would help. There are not any settings in the program that really apply to your issue. Back when I had an s2 my exchange just wouldn't load any emails.. then I updated to ics and email worked fine again. May be a chance this version of mail conflicts with your server as well. I say try clearing data then if not factory reset.
Sent from my SCH-I535 using xda app-developers app
ulastua Guting,
unique77 said:
I would try clearing the data in your email app and setting up your account again to see if that helps. Otherwise maybe a factory reset would help. There are not any settings in the program that really apply to your issue. Back when I had an s2 my exchange just wouldn't load any emails.. then I updated to ics and email worked fine again. May be a chance this version of mail conflicts with your server as well. I say try clearing data then if not factory reset.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Forgot to mention - I did try clearing the email cache earlier but the option to clear the data is greyed out. I can however clear the data and cache for the exchange services, is that what you mean?
bon courage !
-------------------
Voyage Vietnam-Jonque Ginger Halong-Jonque Cai Be Princess
saucyzest said:
Peculiar problem, did some searching and there is very little out there. A small percentage (~10%) of my Exchange emails only load the first few lines of text and I don't get the option to load more details - i.e. I can't read more than a few lines of the email.
1) It occurs when there is an attachment or image involved, generally from a forwarded email.
2) I have tried changing fetching images on/off, and changing 'size to receive emails' to 'all'. Does not make a difference.
3) This is the VERY strange part: If I forward the email (that I can't fully view) to myself from my phone, I am able to view that newly forwarded message in it's entirety.
What on earth could be causing this? It is driving me CRAZY since I am very dependent on my phone for work. Would appreciated any input - thanks!
Other info:
Our Exchange email is hosted via InterMedia - I had zero problems with my DX. I also have an iPad that works seamlessly and my coworker has a DMAXX (running ICS) that works fine too. I'm 90% sure this is a phone issue and not a problem with the server.
Click to expand...
Click to collapse
I had a similar problem. I had to change the text color and background color for the text to display again. For example I changed text to black and once I did that it was visible again. Eventhough the setting said it was black it was still displaying white.
Hope this helps.
jimmydigital00 said:
I had a similar problem. I had to change the text color and background color for the text to display again. For example I changed text to black and once I did that it was visible again. Eventhough the setting said it was black it was still displaying white.
Hope this helps.
Click to expand...
Click to collapse
Unfortunately I read this on another site, it does not solve the problem, thanks though.
I would just try a factory reset. When I was talking about clearing data I meant from the manage applications menu in settings. Usually when you clear cache you can still clear data too, that would make it to where you would have to set up the email again.
Sent from my SCH-I535 using xda app-developers app
unique77 said:
I would try clearing the data in your email app and setting up your account again to see if that helps. Otherwise maybe a factory reset would help. There are not any settings in the program that really apply to your issue. Back when I had an s2 my exchange just wouldn't load any emails.. then I updated to ics and email worked fine again. May be a chance this version of mail conflicts with your server as well. I say try clearing data then if not factory reset.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
This appears to have worked, thanks! I still don't understand why it happened, I didn't change any settings prior to the issue coming up...
unique77 said:
I would just try a factory reset. When I was talking about clearing data I meant from the manage applications menu in settings. Usually when you clear cache you can still clear data too, that would make it to where you would have to set up the email again.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Update - issue is still occurring, even after a wipe. Also it's not just with forwarded emails, received an original message this morning with the same problem.
Is anyone else having this problem? I called Samsung directly - they were worthless and told me to download a 3rd party email app - are you effing kidding me??? I've also spoken with InterMedia and they assured me it's not an issue on their end, but if NO ONE else is experiencing this, maybe it is something with my office's config. I just dont understand why the 2 other ICS devices we have work fine with it...
Having the same issue as you. It's not every email and it's not just forwards or emails with images in the body of the email. Wish we could find a resolution as it's a pain to have to go back to my laptop just to finish reading an email.
saucyzest said:
Update - issue is still occurring, even after a wipe. Also it's not just with forwarded emails, received an original message this morning with the same problem.
Is anyone else having this problem? I called Samsung directly - they were worthless and told me to download a 3rd party email app - are you effing kidding me??? I've also spoken with InterMedia and they assured me it's not an issue on their end, but if NO ONE else is experiencing this, maybe it is something with my office's config. I just dont understand why the 2 other ICS devices we have work fine with it...
Click to expand...
Click to collapse
I had this problem. The cause (for me) was the Power Saving feature in the OS has an option to change the background color in email and internet to save power. This setting seems to override changing the background color from within the email application itself. Try turning off this feature in the Power Saving module or turning off the Power Saving Module and see if it works. I can't remember, but I believe it only fixed new incoming emails.
I thought the same about the Power Saving feature but I do not have power saving turned on and the issue is still there.
I don't either - do you have a hosted exchange or internal exchange sever? I am so beyond frustrated. So ironic that verizon locks the bootloader to provide better customer service, they too told me to download a 3rd party app.
saucyzest said:
I don't either - do you have a hosted exchange or internal exchange sever? I am so beyond frustrated. So ironic that verizon locks the bootloader to provide better customer service, they too told me to download a 3rd party app.
Click to expand...
Click to collapse
We host our exchange server. It is odd because the problem you are describing was the exact same problem I was having with mine. I even adjusted the preview text for each email to 3 lines so I could read at least that much. I would be happy to share my email settings on my phone for my exchange account if you think it might help.
No I don't think it will help - I am 99% sure this is a Samsung issue considering you are experiencing the same thing on your own exchange server as my InterMedia hosted one. Argh, just got another incomplete email! Try forwarding the email to yourself (using the same account, to the same account) you should be able to view it that way.
I am going to try K-9 in the mean time.
Please call Samsung, the more people that have this issue the sooner they're hopefully fix it: 1-800-726-7864 - explain that you're not the only one, they thought I was crazy
saucyzest said:
No I don't think it will help - I am 99% sure this is a Samsung issue considering you are experiencing the same thing on your own exchange server as my InterMedia hosted one. Argh, just got another incomplete email! Try forwarding the email to yourself (using the same account, to the same account) you should be able to view it that way.
I am going to try K-9 in the mean time.
Please call Samsung, the more people that have this issue the sooner they're hopefully fix it: 1-800-726-7864 - explain that you're not the only one, they thought I was crazy
Click to expand...
Click to collapse
Sorry, but like I said adjusting the power saving options fixed my issue. I noticed the cause of the issue because if I went to highlight where the text should be it showed up. For some reason some of the settings were displaying white text on a white background instead of white text on a black background. Very weird. Hope you get it figured out.....
We host our own exchange server as well. Never had an issue with any other phone I've had (OG Droid, HTC Incredible, DroidX, HTC Thunderbolt). Seems to be an issue with just this phone. Seems as if on other forums users are experiencing the same...can't post links as I haven't met my 10 posts yet. Some are saying Samsung are aware and supposed to fix it in an upcoming OTA.
kent7978 said:
Sorry, but like I said adjusting the power saving options fixed my issue. I noticed the cause of the issue because if I went to highlight where the text should be it showed up. For some reason some of the settings were displaying white text on a white background instead of white text on a black background. Very weird. Hope you get it figured out.....
Click to expand...
Click to collapse
Ah sorry I got confused, thought it was tlbland who had replied to me, he was the one I wanted to contact Samsung. Unfortunately neither of us have power saving mode on. I wish that were the case. Part of the email is loading but not all of it. Thanks for the suggestion though.
tlbland0426 said:
We host our own exchange server as well. Never had an issue with any other phone I've had (OG Droid, HTC Incredible, DroidX, HTC Thunderbolt). Seems to be an issue with just this phone. Seems as if on other forums users are experiencing the same...can't post links as I haven't met my 10 posts yet. Some are saying Samsung are aware and supposed to fix it in an upcoming OTA.
Click to expand...
Click to collapse
tlbland - can you PM the other forums you've seen? I've done quite a bit of searching and haven't seen anything aside from the background color issue. Thanks!

Categories

Resources