Email account keeps disappearing - Galaxy Tab 7.7 Q&A, Help & Troubleshooting

Hi
From time to time my exchange email account keeps disappearing and the email widget on my home screen invites me to set up a new account as though for the first time.
Has anyone else had this problem and if so is there a known fix?
I am currently running stock android 3.2 and using the stock touch wiz launcher.
Cheers
David

I have had this happen twice, but I have no idea what caused it. I just re-added the account. It hasn't happened for a few weeks now.

golden422 said:
I have had this happen twice, but I have no idea what caused it. I just re-added the account. It hasn't happened for a few weeks now.
Click to expand...
Click to collapse
The last two times that happened to me I noticed that I;ve set my "Period to sync Email" to "All" (under Settings>Accounts and sync>[exchange account]>settings...). Since then, I left it at "1 month" and the problem did not recur.

same problem here
I have the same problem. My email accounts keep disappearing from the Samsung stock email. Do you guys happen to have Swiftkey or ClockworkMod installed?

Had the same thing happen to me like 7-8 times on HC. On Ics now and haven't had it happen since. I know my data partition was a bit screwed up I believe from glassing recoveries and wiping in recovery. But no other symptoms. Think its just a HC glitch in the matrix. If notice the data hadn't been removed cause when you add it again it uses the next color for the account. It just stops displaying it. I believe it could have been related to the settings mentioned up thread.

Related

Cannot add 2nd google account.

Anyone having an issue adding a 2nd gmail/google account to an HTC Inspire? I've seen some other threads around from last year, but no real answers.
I input the e-mail and password. It syncs up and lists the calendar/mail options to sync. I check the features I want. I choose sync now, it then flashes something on the screen, then goes back to the home screen. It doesn't matter if I add an account from the gmail app, or from accounts and sync.
Did they limit the phone to 1 account?
Thanks for your input.
Nope. I have two going.
i had the same issue when i got mine. I added it a few times then waited awhile and it just like appeared. Idk if it was cause of the clusterfuck of things that were syncing or what. Try adding it a few different times and it will show up
Ok, so I really hadn't installed much on the phone yet. I did a factory reset. When it started up I skipped the Account Setup in the wizzard. I went to Accounts and sync and added my google apps main account and a gmail account without any issue.
Hope someone finds this usefull.
So much for the Factory Reset. I got 2 added. Now I have a 3rd I want to add and it is not working again.
I've played with 5 or more android devices over the last month or so and none of them have ever had this problem.
I guess I just wait and see if it 3rd account shows up at some point.
radcpuman said:
So much for the Factory Reset. I got 2 added. Now I have a 3rd I want to add and it is not working again.
I've played with 5 or more android devices over the last month or so and none of them have ever had this problem.
I guess I just wait and see if it 3rd account shows up at some point.
Click to expand...
Click to collapse
Yeah my roommate got the phone the same time I did and is experiencing the same problem. He added a second account perfectly fine then the third one goofed. I wasn't able to add a second one for awhile. I guess just wait and try again :\
I think I figured it out. The first 2 I setup without installing any apps. But then I pushed some apps from market.android.com. 1 of them was Gmail Notifier. I uninstalled it and was able to add the account!

[Q] Gmail push email & Google Calendar sync stops working

Dear All,
I do apologize for starting a new thread on this topic (I know others have been berated for doing similar) but I have searched and not found anything that addresses the issue that I am having.
My Gmail app keeps dropping its push email function. Manual refresh works but not push. I can get it working again by clearing the Gmail app data and re-setting up all the Gmail settings (signature, notification, etc.) and all works well. However it only lasts for between a few hours to a couple of days before it stops working again and I have to repeat the process to get it working again.
Sending email, and my wife's Nexus S works fine. I have also just noticed (but not investigated it) but the Calendar does not seem to be automatically syncing either even though auto syncing is enabled.
Has anyone else experienced this problem and found a cure?
I also noticed similar Gmail sync issue yesterday. I tried all means but not successul till now. Hope someone comes up with a solution.
Oh, yesterday I got this error message couple of times " Google services framework force close or something like that". I rebooted the phone, and that error went away but not sure if that's the reason for my push email not working well.
Did you ever come with a solution to this? I've found it to be quite annoying.
This claims to be a solution: http://www.nexusoneforum.net/forum/...-gmail-app-has-stopped-syncing.html#post94541
It's written as though it's for situations that it started happening pre-empted by adding additional accounts though. I've only got 1 account and it's tending to happen every 2 or 3 days.
I have not found a "solution" - just a work around. What I have found is that when I do a full Google account sync (Settings/Accounts & sync/[Google account]/Menu button/Sync) it forces a sync of my entire Google account but then kicks my push email into life again for a couple of days without needing to wipe my Gmail app data.
I've just got into the habit of doing this every morning when I get into the office. I took a vacation a few weeks ago and forgot to do it for a couple of days and lo-and-behold my emails stopped coming through, so nothing's changed.
Sent from my Nexus S using Tapatalk
Well that's a better workaround than having to clear data all the time at least.
Thanks!
Has anyone found a solution to this one.
I am having the same issue on an HTC Sensation with GMAIL android app. Basically it works for about 2 days and I receive an email exactly as I receive it but then after some days it stops working.
What I normally have to do i switch off all Sync and then switch it on again and it restarts everything but this is not the ideal thing.
I had this problem before. The only way I found to fix it is to remove the google account from the phone and add it again. Also if you disable the Google account from the Account & Sync Settings and enable it again will fix the issue. I didn't have this problem again but not sure if was actualy fixed from the above steps.
Hi
I did what was said in post and now I am getting replies but I am afraid that this will stop after some time....
In the end for me I had to do a factory reset, the little workarounds weren't sticking.

Gmail and tmail.exe slowing winmo

On 5/19/11 I noticed my phone was getting hot and was not responding when I hit the red key to wake it up. I thought I had an application that was causing the problem so after dealing with it for a couple of days I did a hard reset and started rebuilding my phone app by app.
Well, it didn't take long before it started happening again. At this point I had only configured my email accounts, 1 gmail and 2 other. I thought my phone was about to die (it just came off warranty last month). Then I noticed that tmail.exe was running and consuming ~95% cpu. I figured it was something to do with sending and receiving mail so I went to my email accounts and found that my gmail account was stuck at logging on.
I deleted the gmail account and the problem has gone away. This is not an acceptable solution because I get most of my mail through gmail.
My question is this: WTF is google trying to do now that our email accounts lock up our winmo phones and is this happening to any other os's?
John
This started happening to me as well on my Touch Pro 2.
tmail.exe gets stuck at 100% and when I open gmail it appears to be hung at "disconnecting"
The account works fine if I click send/receive manually. This just started happening a few days ago.
Subbing to this thread.
Another person with the same problem:
http://www.google.com/support/forum/p/gmail/thread?tid=331d0e5691783390&hl=en
I suspect most people are not savvy enough to realize the problem is tmail-gmail.
Count me in on this problem too. HTC HD2, WM6.5. First noticed something was up on Friday morning (5/20) when I woke up and my phone was dead. Recharged during the day but the battery was still draining and phone was running hot! Sure enough, tmail.exe running 95% cpu. I've just deleted my gmail account, but this isn't really a solution of course. Prior to that, I tried switching over from imap to pop, both via gmail settings and on the phone, but that didn't stop tmail from jamming up again upon manual send/receive. I'm sorry that I have nothing to add except more confirmation of the problem.
this problem was reported first in duttys rom thread.there is quite some discussion on that matter over there.it could be interesting to work on a solution here instead of in the rom thread.
user ny_limited has done some detective work already.maybe he can come over here.
Same problem on Xperia X1 runnning WM6.5 (826x rom).
T-Mobile forums thread on this issue.
Google Mobile forums thread on this issue.
XDA HD2 thread on this issue.
Just so we're clear, this is a problem with Google. They changed a bit of data within their IMAP processing at or around 1900 on 19 May 2011 EST. This is when the problems began rolling out. Google is the one that needs to fix the problem. It is in no way related to anyone's ROM.
To fix the problem temporarily, you can switch Gmail to use POP3 access instead of IMAP or set it up as an exchange server. The exchange server would consume far less battery than either IMAP or POP. Do a search for the settings. It's pretty simple.
EDIT: Google is aware of the problem and is working to fix it. Check the following thread for updates into the matter.
IMAP access from POutlook is randomly hanging - Windows Mobile 6.5.x
Temp Fix
I saw this in the Google thread and tested it. It works!!
In your mail configuration, go into manual setup and change the server address to POP.GMAIL.COM. Yes, IMAP works on pop address and it connects/disconnects correctly. ;)
EDIT: Google must have made a change because both addresses resolve to the same server. What was once a hard failure every time now seems to work for a while but some are reporting that it still eventually hangs tmail. Let's hope they're rolling out a fix...
Starting over from scratch solves the problem.
Either delete cemail.vol or do a hard reset. Seems that freshly configured Gmail accounts don't cause freezes.
Did this, now my Lion works like a charm again.
Update: deleting, soft resetting and reconfiguring all Gmail accounts also does the job.
justmeandmyphone said:
Starting over from scratch solves the problem.
Either delete cemail.vol or do a hard reset. Seems that freshly configured Gmail accounts don't cause freezes.
Did this, now my Lion works like a charm again.
Update: deleting, soft resetting and reconfiguring all Gmail accounts also does the job.
Click to expand...
Click to collapse
I have tried this multiple times since Friday and the Gmail account still locks up after one or two attempts to send/receive.
Yeah, in the meantime i can confirm this. After a few hours tmail began freezing again.
I have this issue too; it's been going on for a while actually, but I have slightly different symptoms; initially it would be stuck at logging on, and I could press send receive to kick start it. At a later point in time, pressing send receive causes it to hang at disconnect. This persists across multiple hard resets, and occurs randomly.
Just this morning I cannot get it to work no matter what I do...
I confirmed tmail.exe eating 100% of the cpu, and there have been more than a few cases of my freshly charged battery near dead only a few hours later, with gmail "logging on".
And to whoever said imap uses more battery than activesync; get the imap pusher service. Uses less battery and you don't have to put up with activesync's crap
Same stuff today, Duttys v25 HD2 RUS. Missed my morning wakeup call, cause of it.
So, as a temporary fix, I created an account at Yahoo! and forwarded all mail from Gmail to it.
Update:
http://www.google.com/support/forum...869ff02960004a41d457a8bf4&hl=en did the trick!
Google fixed the issue.

ICS 4.0.4 Exchange & Calendar Sync Issues

I have two problems since I did a manual upgrade to my I9020T from 2.3.6 to 4.0.4
Exchange Emails - I am using the stock email app. I found that every few hours, the exchange data gets refreshed and all mails gets deleted from handset. Then it will immediately start downloading all mails again from the beginning. This is causing huge data usage and battery drain. I have tried deleting all email accounts, delete call cache in recovery menu and re-creating exchange account again. Still problem persists. When ever the email app starts a refresh, first it will show "No Messages" and then it will again download all emails.
Calendar: Recurring meeting in calendars do not sync with my handset. Other meeting sync without any issues.
Has any body faced such a problem?
I've experienced the same problem with the email client the and the sync.
I had to delete the exchange account from the phone because it ate the battery in 3-4 hours.
You can try deleting data under Settings | Apps | all for calendar, calendar storage, email and exchange services.
Also, I've a lot of issues being resolved by doing a factory reset after updrading to ICS 4.0.4 (just make sure you backup your info).
Factory reset is the last thing I want to do. I have more than 50 games installed and other apps are also installed. I will need to download all of them again if I do a factory re-set. But if there is no solution, I will have to do it any ways. Would a factory re-set delete data from the additional storage on the phone?
Alternatively I have configured touchdown for emails and it works fine. But it does not sync calendar at all. Under accounts and settings, when I open touchdown I do not even see the calendar sync option. Not sure if this is a compatibility issue with ICS.
I finally did a factory reset of the phone and have configured exchange email. Everything seems to be fine. No refresh - delete of emails and recurring meeting sync is too working fine.
Nice!! Good thing is working now!
The problem has come back. I don't think I can do a factory reset every 2-3 weeks. This must be a bug in the stock email client. What is the best alternative email app that I can use? Let me know if you know anything.
I think there is no other solution to this issue unless Google fixes this and I see a remote chance. Untill I am ready to throw this and buy a new phone, I want to get an alternate solution.
I'm on the SGS2, and also on 4.0.4.
My issue is similar, but not quite like yours.
I have some recurring meetings that do sync. I'm just not getting anything new to sync.
Maybe an update will fix it.
Anyway, just wanted to let you know that you're not alone, and that it's not limited to your phone.
-Defiant
Seems to be a common problem - I've also got exactly the same problem on my Desire with 4.0.4
I had issues with stock client and an exchange account too, honestly, after so much researching, i just got Enhanced Email from the market, works so much better
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
anshumandash said:
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
Click to expand...
Click to collapse
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
bringonblink said:
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
Click to expand...
Click to collapse
While I have not tested this exchange server when my Nexus S was running gingerbread, there are others in the company who are connecting to the same exchange server from their gingerbread phones without any problem.
So I am assuming this works on gingerbread. Is there any setting that need to be looked at the exchange server when the connection is from a ICS phone? Just trying to think differently.
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
geejay008 said:
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
Click to expand...
Click to collapse
My problem got resolved by doing factor reset & flashing Google factory images as I was on stock ROM. You can try format of /system in cwm recovery and flashback the ROM. This could be a corruption in Exchange connected. You should take complete backup though.
Alternatively you can try using another email client and see if calendar syncs. There are many in play store.
Right now I am on a custom JB ROM and every thing is fine.
Sent from my Nexus S
I had this problem since I had to reconfigure exchange after out server was migrated. I disabled the calendar sync and the issue did not reappear. Not sure if that is related or just a coincidence.

Gmail stuck on "Syncing mail..."

Hi everyone,
I've had a Pixel 2 (128 GB), since November. Had no issues until 2-3 days ago, I noticed that under the notifications it says "Syncing mail..." and just stays there forever. I've got 3 different mail accounts (Gmail, Hotmail, work), I've turned off syncing to all 3 accounts but the notification remains. I'm unable to force stop, and the only way to make it go away is to turn on airplane mode and reboot the phone. But the moment I turn data back on the message comes back.
Anyone got any clues as to what's going on?
Thanks.
Had this issue, too. Removed my Outlook Mail Account and added it again... Solved the problem for me.
Gesendet von meinem Pixel 2 mit Tapatalk
Clear data and configure again
Sent from my Pixel 2 using my fingers on the keyboard.
Same issue happening for me as well......Cleared data and cache, didn't fix it, removed account and put it back, still didn't fix it. Seems to have started after the most recent Gmail app update.
gmail has been very buggy with this phone. Emails come late or don't sync until multiple attempts.
I have the exact same issue on a Nexus 6P. It happened during the Oreo beta, then went away after public release. Came back this week. I have done all of the steps above - still a constant notification. Super annoying.
Same thing here on OnePlus 3 Oreo
It just started happening last week on my OnePlus 3 with Android Oreo and it annoyed me enough to Google the problem and I landed here. I haven't tried anything yet and not going to (too much work to resync multiple accounts) - this seems like a bad app update. Going to wait it out until the next one.
Same issue, some more info
I have the same issue, it seems to be related to work accounts going through Exchange. If you remove your work account the notification goes away. But if I add it again I still have the same problem. It is also only an issue on Oreo, I have seen that OnePlus users are now having the same problem after updating their devices. For now I have configured my work Exchange email to use IMAP, this gets rid of the syncing message but email is no longer pushed, it gets synced every 15mins
Alternatively you can un-install updates from Gmail and turn off auto update on the Gmail app and then add your Exchange account, this seems to get rid of the constant mail syncing message.
Got the same issue on my HTC 10 after upgrading to Oreo, tried removing and re-adding the exchange account and clearing cache and data but nothing gets rid of it.
I am getting this on my OG Pixel. Probably not something Pixel/Pixel2 related, sounds a lot more like Oreo/Gmail APP related (not specifically gmail itself, just the app).
If I had to pose a guess, this is likely Exchange sync, where some function of exchange sync in gmail is causing the app to prompt this constantly. I won't venture a guess what, though I have a theory. In either way, it's annoying and seemingly benign. as in, it causes no problems either with sync or with the phone, but if you're like me and like to have a neat and tidy notification bar, it will drive you utterly mad.
This comes and goes for me, it's not consistent. Usually toggling WiFi on and off makes it go away after connecting and reconnecting to a network. I have an Exchange account added.
I found out that my issue was that I my outlook already syncs with my Gmail, so i didn't actual have to add my outlook account. It was "gmailified" already.
Solved this issue on my Samsung M30s
I tried all the methods shared by other users, however finally I logged out and login again my email account, then restarted the device to resolve this constant syncing email issue.
I hope it would be helpful to others as well.

Categories

Resources