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[Q] Keyboard and screen problems on Motorola Milestone XT720

Hi guys,
I'm using Motorola Milestone XT720 as stated in the title, and it is running on Dexter 2.2 Froyo.
About a month or so ago, my phone keyboard had been giving me problems, the letter 'Q' and '1' on the keyboard are no longer working. Then recently about 3weeks ago, the whole row including of 'Q','W','E','R','T','Y','U','I','O','P' is not working as normal. Now the column of 'Q' is not working as normal. Maybe i should say the screen. But by giving the phone a little knock on the screen it will allow me to type properly for awhile but the problem will return after awhile.
I read up on posts and some say it is the software problems.
What could be the cause? Is there any solution to it? Can you guys help me out please! Thanks in advance.

xSkyElmo said:
Hi guys,
I'm using Motorola Milestone XT720 as stated in the title, and it is running on Dexter 2.2 Froyo.
About a month or so ago, my phone keyboard had been giving me problems, the letter 'Q' and '1' on the keyboard are no longer working. Then recently about 3weeks ago, the whole row including of 'Q','W','E','R','T','Y','U','I','O','P' is not working as normal. Now the column of 'Q' is not working as normal. Maybe i should say the screen. But by giving the phone a little knock on the screen it will allow me to type properly for awhile but the problem will return after awhile.
I read up on posts and some say it is the software problems.
What could be the cause? Is there any solution to it? Can you guys help me out please! Thanks in advance.
Click to expand...
Click to collapse
There is a post in here for a new digitizer replacement, not sure if that would fix it, but not if it is a software issue. what kind of warranty do you have? my provider gives us 2 years. I'm not qualified to answer your question just my 2 cents. Good luck bud.

LibertyMonger said:
There is a post in here for a new digitizer replacement, not sure if that would fix it, but not if it is a software issue. what kind of warranty do you have? my provider gives us 2 years. I'm not qualified to answer your question just my 2 cents. Good luck bud.
Click to expand...
Click to collapse
My warrenty just ended ): i dont know what am i suppose to fix my phone. Is it the phone problem or the software problem?

xSkyElmo said:
My warrenty just ended ): i dont know what am i suppose to fix my phone. Is it the phone problem or the software problem?
Click to expand...
Click to collapse
Try using a different keyboard and if qwerty isn't working with a different keyboard, it is probably a hardware issue. My guess is that the touch screen isn't calibrated. A different kb will tell you if it is hardware or software.

sounds like a hardware problem... why dont you email the service center and ask how much it costs to replace the screen, and then go for it if the price is reasonable? my phone's still under warranty and the guys at the service centre are quite good. went there to fix my lcd and they even helped me replace some other stuff like the metal frame and the digitizer...

I dropped my phone for the second time and now bottom touch sensitive keys aren't working. When I press those keys it registers input as bottom part of touch screen. I can't go back, press menu key or home key. Anyone knows how to solve this problem?

I have exactly the same problem.
It seems that display is ok but i cant type letters like:
t, y, f, g, h, c, v, b.
Also, it's similar area when i want to hang up, i can't press red button. However, other applications it seems to work ok.

Did you tried to put phone keyboard in landscape and have you same letters that doesn't work ?
You can download android system info from market and use multitouch test. With one finger you move in all screen area and you see if the circle is on all area. That will tell you if it's hardware or software.

Zachary57 said:
Did you tried to put phone keyboard in landscape and have you same letters that doesn't work ?
You can download android system info from market and use multitouch test. With one finger you move in all screen area and you see if the circle is on all area. That will tell you if it's hardware or software.
Click to expand...
Click to collapse
Hmm, interesting, same area doesn't work.

nardev said:
Hmm, interesting, same area doesn't work.
Click to expand...
Click to collapse
If you have same area not working with keyboard in landscape and with android system info app it's may be hardware related.
You can try to flash back stock sbf to see if it's the same, with a nandroid backup you can restore all after and if you send your phone into warranty you have to flash back your stock sbf.

Zachary57 said:
If you have same area not working with keyboard in landscape and with android system info app it's may be hardware related.
You can try to flash back stock sbf to see if it's the same, with a nandroid backup you can restore all after and if you send your phone into warranty you have to flash back your stock sbf.
Click to expand...
Click to collapse
Will try sth of that.
Thank you

[Q] Random Touches

Hi Everyone,
I seem to have random clicks on my screen every couple of minutes. I sent my tablet to ASUS for repair and got it back today, hoping the problem would be solved, however it seems that the problem still exists.
This problem gets annoying when watching a video on YouTube or any video player. Plus when using the on screen keyboard, sometime random letters will be pressed.
I would like to know, is there any way I can fix this and is anyone else having a problem similar to mine?

From what I've read, the majority of Infinity devices have this issue. It has to do with the adhesive used to secure the screen. My device has this problem as well but I've learned to ignore it because the click is barely audible and does not affect anything else on or in my Infinity.
Sent from my ADR6425LVW

I had this problem on my first unit to the point of making the tablet unusable. It was opening random apps and pressing random keys non-stop. I wasn't aware that this was a wide-spread problem.

Joeful said:
From what I've read, the majority of Infinity devices have this issue. It has to do with the adhesive used to secure the screen. My device has this problem as well but I've learned to ignore it because the click is barely audible and does not affect anything else on or in my Infinity.
Sent from my ADR6425LVW
Click to expand...
Click to collapse
I know, but sometime its just annoying. I sent it back to ASUS, hoping they might do something about it. Its worse when I browser the play store. Cause it will never let me read app details, youtube video might open, images or sometimes app permissions. Plus this issue is only happening on the right half of my screen.

esoxx said:
I had this problem on my first unit to the point of making the tablet unusable. It was opening random apps and pressing random keys non-stop. I wasn't aware that this was a wide-spread problem.
Click to expand...
Click to collapse
I think Joe miss read the OPs question. Joe I believe was talking about when you press down on the bezel how it will creek and click which seems to affect quite a few xda members.
I for one have yet to experience random apps opening/tablet being posesed. What has been done other then rma? I woukd suggest the op apply a factory reset an start feom scratch.
Sent from my SPH-L710 using xda app-developers app

jjdevega said:
I think Joe miss read the OPs question. Joe I believe was talking about when you press down on the bezel how it will creek and click which seems to affect quite a few xda members.
I for one have yet to experience random apps opening/tablet being posesed. What has been done other then rma? I woukd suggest the op apply a factory reset an start feom scratch.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Factory reset has been done like 3 times. ASUS says, it might be a problem with the digitizer. Hence had to RMA again. During the first RMA, all they did was a factory reset and my tablet was away for 3 weeks (what a waste of time).

Awful performance issues

Is anyone else having terrible, and I mean terrible performance all around with their TF300s? Mine is barely functional, much less efficient and stress free. All of my internet browsers are always force closing after freezes and crashes. I have to go through several force closes even for a google search to get done. My launchers (Nova and Apex) are always freaking out. Random page swipes, random apps getting opened, random widgets getting opened. Whenever I try typing anything, its always massively behind me, either having each key press appear individually at a slow rate, or just appearing in chunks at an equally slow rate.
It was the same on the stock ROM, and not much has changed since I switched to this Blackbean 6 ROM. I have tried overclocking, but this exacerbates the problem, causing random touches and eventually a complete crash and reboot. I am thinking my hardware my be faulty or something. Is there anyway to check this? I'm pretty sure my warrantee is out the window now since I unlocked the device thinking the stock ROM was the problem.
I got this around this past Christmas, and I am really kicking myself for not picking up a Nexus 7 instead with how this TF300 has performed for me so far. I have pretty much defaulted to my phone for 99% of uses because my TF300 is so unusable, and in fact the only reason I am posting from my TF300 now is because my phone is dead. I can't be the only one with these issues right? I am trying my hardest to like this device, but I just can't do it.
Sent from my Transformer Pad TF300T using xda app-developers app

Try using CleanRom Inheritance. Custom ROMs are supposed to drastically increase performance.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
It's nice to be important, but it's more important to be nice.

gagejbond said:
It was the same on the stock ROM, and not much has changed since I switched to this Blackbean 6 ROM. I have tried overclocking, but this exacerbates the problem, causing random touches and eventually a complete crash and reboot. I am thinking my hardware my be faulty or something. Is there anyway to check this? I'm pretty sure my warrantee is out the window now since I unlocked the device thinking the stock ROM was the problem.
Click to expand...
Click to collapse
I RMA'd my tablet for ghost touches, and ASUS North America fixed under warranty even with the thing being unlocked. If you're going to go that route, you need to be pretty certain that it's a hardware issue, though. And definitely flash back to a stock ROM and check to be sure you can reproduce the issue, and include clear instructions to be sure they don't blame it on user error.
I ran BB6 for a while as my daily driver and never had much trouble. Over time, I started dropping WIFI "on wake up", so I switched back to a stock-based ROM (CleanROM Inheritance, as recommended above). No issues since.
Good luck.

+1 for Clean ROM.
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD

Thanks for all the suggestions, guys. I'll be checking out that CleanRom you guys suggested, and report back here with initial performance and performance after a day or so and see if it fixes the issue. Oddly enough, the XDA app is one of the only things I can use on the device with almost no trouble.

bsaman said:
I RMA'd my tablet for ghost touches, and ASUS North America fixed under warranty even with the thing being unlocked. If you're going to go that route, you need to be pretty certain that it's a hardware issue, though. And definitely flash back to a stock ROM and check to be sure you can reproduce the issue, and include clear instructions to be sure they don't blame it on user error.
I ran BB6 for a while as my daily driver and never had much trouble. Over time, I started dropping WIFI "on wake up", so I switched back to a stock-based ROM (CleanROM Inheritance, as recommended above). No issues since.
Good luck.
Click to expand...
Click to collapse
Would you happen to know anything about their warranty policies? I got mine off NewEgg but don't remember seeing anything about a warranty at all.

gagejbond said:
Would you happen to know anything about their warranty policies? I got mine off NewEgg but don't remember seeing anything about a warranty at all.
Click to expand...
Click to collapse
I got mine from Amazon, but I don't think that made a difference. I think the initial warranty is one year hardware and software, and that unlocking voids the software warranty.

bsaman said:
I got mine from Amazon, but I don't think that made a difference. I think the initial warranty is one year hardware and software, and that unlocking voids the software warranty.
Click to expand...
Click to collapse
Is it really just the software warranty it voids? I haven't done it yet but I have read the legal mumbo-jumbo and it basically says that once you unlock it the device is no longer in the original manufacture condition and therefore not covered by the warranty. I don't think it specifies hardware vs software. There are some people that are able to get their device fixed under warranty despite being unlocked but I don't think they have to.

gagejbond said:
Would you happen to know anything about their warranty policies? I got mine off NewEgg but don't remember seeing anything about a warranty at all.
Click to expand...
Click to collapse
I will return my unit today, NewEgg gave me the return shipping label. I recorded a video on how to replicate the issue and even write the steps to replicate to be sure. I hope this will replace it even if it's unlocked.
EDIT:
I received an email regarding my RMA from NewEgg:
Your RMA return has been posted, which means that the contents have been verified and your return has been approved.
If your RMA was processed for a replacement, a replacement order will be created for you within the next 1-2 business days.
Actually I just want to avoid inconvenience that ghost touches will get worst cause I only got the ghost touches when from screen off state and you hold the screen then pressing power button you will have ghost touches holding the upper right corner of screen which will prevent you from unlocking the device and can easily resolve by power off then on the screen again. Well I hope I get a bnew without any ghost touches problem coz I miss playing games especially I deleted the OS of my kindle..

[Q] Touchscreen problem

Hi everyone! I have been having a problem with my tf700. It randomly registers touches in the middle part of the right end of the screen. Sometimes it registers one continuous touch, a lot of small touches, or sometimes it works fine. I am currently unlocked and running CromiX 4.4 but this problem started like two months ago after i unlocked the device. The "phantom touches" are annoying to the point of making the device unusable randomly as they mess with whatever i am doing with the tablet. If i put it to sleep and then wake it up the problem desapears for a short while (or for a random interval for that matter).
I wanted to know if there is a way to disable just one section of the touch screen, so these touches dont affect me. Has anyone else had a problem like this?

Try and search the forum. One other guy recently mentioned this issue and had to send it back to ASUS. must be a hardware defect
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

Thanks, yeah it seems to be a hardware problem. I didn't want to get to ASUS because they will probably charge me a full new touchscreen or something like that, so i thought that maybe there was a way via software to disable just the little section that gives problem in the screen.

Sound like an issue that needs fixing rather than a work around if you haven't dropped it I think it would come up as a defect. So maybe wouldnt need to pay
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

KinetiClutch said:
Sound like an issue that needs fixing rather than a work around if you haven't dropped it I think it would come up as a defect. So maybe wouldnt need to pay
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
I will take it to ASUS then. I have not dropped it but my warranty was voided when i unlocked it, so i will have to pay. I live in russia right now, but bought the tablet in the states, hope that is not a problem. Thanks for you help.

Just to be sure, I'd try and reflash an old version of CROMI (3.4.7) -- if the problem goes away, it is a funky incompatibility. If not, you have a hardware issue, but that should fall under warranty.

[Q] Tablet prone to lag and reboots - hardware issue?

Hey all,
My TF300T has been unusably slow and prone to crashes for quite some time now, and I was hoping to get some help. The amount that it reboots depends on which ROM I'm using, and the worst offender was the ASUS ROMs (all versions). I've got Omni installed right now, and I've also had Cyanogenmod installed, both ran incredibly slowly. It seems like no matter what I do, the tablet is still almost completely unusable. I did send it to ASUS once, hoping they would find an issue with the hardware, but they sent it back to me and said there wasn't an issue.
From what I've heard, this tablet should still be performing fairly well, so is it possible that the hardware has failed on this one? My friend has the same model with no issues to speak of. The only difference between us is that I have a memory card installed, but I don't think that should affect it.
Any ideas on how I can diagnose the issue, or get the tablet to stop lagging horribly and crashing?
Thanks!

Turaiel said:
Hey all,
My TF300T has been unusably slow and prone to crashes for quite some time now, and I was hoping to get some help. The amount that it reboots depends on which ROM I'm using, and the worst offender was the ASUS ROMs (all versions). I've got Omni installed right now, and I've also had Cyanogenmod installed, both ran incredibly slowly. It seems like no matter what I do, the tablet is still almost completely unusable. I did send it to ASUS once, hoping they would find an issue with the hardware, but they sent it back to me and said there wasn't an issue.
From what I've heard, this tablet should still be performing fairly well, so is it possible that the hardware has failed on this one? My friend has the same model with no issues to speak of. The only difference between us is that I have a memory card installed, but I don't think that should affect it.
Any ideas on how I can diagnose the issue, or get the tablet to stop lagging horribly and crashing?
Thanks!
Click to expand...
Click to collapse
Memory cards can decrease speeds (RW). Is it a class 10 or lower?

cmendonc2 said:
Memory cards can decrease speeds (RW). Is it a class 10 or lower?
Click to expand...
Click to collapse
It's a class 10. I wanted to make sure to get the best one I could at the time.

Turaiel said:
It's a class 10. I wanted to make sure to get the best one I could at the time.
Click to expand...
Click to collapse
Try searching for running apps that are taking up to much resources, or try the App "Greenify"

Turaiel said:
Hey all,
My TF300T has been unusably slow and prone to crashes for quite some time now, and I was hoping to get some help. The amount that it reboots depends on which ROM I'm using, and the worst offender was the ASUS ROMs (all versions). I've got Omni installed right now, and I've also had Cyanogenmod installed, both ran incredibly slowly. It seems like no matter what I do, the tablet is still almost completely unusable. I did send it to ASUS once, hoping they would find an issue with the hardware, but they sent it back to me and said there wasn't an issue.
From what I've heard, this tablet should still be performing fairly well, so is it possible that the hardware has failed on this one? My friend has the same model with no issues to speak of. The only difference between us is that I have a memory card installed, but I don't think that should affect it.
Any ideas on how I can diagnose the issue, or get the tablet to stop lagging horribly and crashing?
Thanks!
Click to expand...
Click to collapse
Turaiel - We're sorry to hear that you're having these troubles with your TF300T. Please email us at [email protected] with your TF300T's serial number along with this description of your issue and we will do our best to assist you in getting this resolved.
If you have any further questions, comments or concerns please do not hesitate to email us at [email protected]. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.
Thank you.
-In Search of Incredible-
Technical Support Department
ASUS :: ASUS Service | North America

Will do!