I have a Verizon Galaxy S III, I was talking on the phone when the screen split. I thought this was gorilla glass? I'm assuming it was because I walked outside while on the phone... which the heat from the phone interacted with the cold from the outside and split the screen.
"Pictures coming soon"
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Dude that sucks!! I wonder if we'll be seeing this a lot more now that the weather is getting colder...
Sent from my SCH-I535 using xda app-developers app
Yeah, I talked to verizon. They said my warranty is void since the screen is cracked. I've only had it for a month. So they sent me off to samsung, and they told me I can pay for the repairs if i send the phone in.
So I'm dealing with customer relations with samsung, and they hung up on me 7 times and are now going to call me back tomorrow... We'll see what happens, but this may be the breaking point for me and samsung. I've never had this issue with moto.
Wow
That really sucks. I could be wrong, but i doubt that's from the cold. In order to crack glass like that you'd have to have some extreme temperature changes. Gorilla glass isn't impervious. It's just scratch resistant glass, that's all. Did you have the assurian insurance (or whatever it's called/however it's spelled)? Can you just tell them you lost it and pay the $125 for a replacement?
Wow.... yea definitely not the weather, you need to be changing temps like crazy fast in order to do that. It might be faulty glass. Something wrong that happened during production. Idk, but I do know the most expensive part of the device is the display. So I know they put a lot of thought into it. Good luck.
Sent from my SCH-I535 using xda premium
First you need an amazon acct buy a new glass without drivers $30. Then you use a heat gun to slowly. SLOWLY warm the screen warm enough you can separate the glass from your touch sensors and LCD driver/display. Reverse steps with new glass. I dropped my phone 5 days after the debut. Paid for a replacement and I bought a new glass.
Sent from my SCH-I535 using xda app-developers app
Yeah I went from 70 degrees to 32 as I walked outside. The display littorly popped while it was up to my ear. I have insurance, but that's not the point. This phones never been dropped scratched or physically harmed in anyway except the display splitting by itself.
Sent from my SCH-I535 using xda app-developers app
This was happening on the Droid Razr as well, some people did get replacements from Moto, but never from Verizon that I am aware.
robertwhitten87 said:
Yeah I went from 70 degrees to 32 as I walked outside. The display littorly popped while it was up to my ear. I have insurance, but that's not the point. This phones never been dropped scratched or physically harmed in anyway except the display splitting by itself.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Hmm, that doesn't seem that drastic, especially if it was insulated against your ear/face. It's probably not even as drastic of a temp change as you would see taking the phone out of your pocket in the winter. Maybe you can get in touch with a manager at Verizon. If there's no obvious other damage (like evidence of a drop, etc), maybe they'll be more accommodating. If what you say is true, it does sound more like a defect.
Yeah, there's no drop. I didn't think it was that drastic of a temp change either, but the crack is a hairline. I think the flash from the camera makes it appear to be bigger than it really is. It looks like a stress fracture and followed a weak point in the glass from expanding and contracting.
Verizon already refused, and said my warranty is void after only having the phone for a month. Now i'm in talks with samsung, which their customer service is a joke "They hung up on me 7 times."
Wow damn that sucks do you have insurance on the phone? I have a otter box defender case on my phone this is actually one of the most flimsy feeling phones i have owned my razr maxx was definetly alot better built also it does not hurt to check and see if there is a cell phone repair shop in your area but insurance would be alot cheaper for 7 bucks a month its good to know your fully covered
Yes I have insurance on the phone, but I don't see why I should pay for a obvious defect that was not my fault.
Spoke with Samsung. Worst customer service I've ever had with a company.
They said it would take 14 days for them just to evaluate the phone to determined if it was their issue. Than they would advise from there.. also the guy refused to give me his supervisors info and threaten to hang up on me for using the term shaddy and shobby.
Sent from my SCH-I535 using xda app-developers app
Assholes.
Sent from my SCH-I535 using Tapatalk 2
TheDiabolicaL1 said:
Assholes.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Yeah this will be the last samsung product I purchase. The customer service was beyond ridiculous. I've never had this many issues with moto. I'll be sending this phone to samsung for "evaluation" which will take 14 days. I have to ship it on my dime, and if they deem it their issue they'll fix it and send it back. If they deem it my issue, they'll email me and quote me a price to fix it, and a quote to send it back. Once again shady and shabby are perfect terms here.
That sounds like the Samsung support I'm familiar with... Sorry to hear about your luck.
Of course, Samsung is ****ing infallible right?
Sent from my SCH-I535 using Tapatalk 2
robertwhitten87 said:
Yes I have insurance on the phone, but I don't see why I should pay for a obvious defect that was not my fault.
Spoke with Samsung. Worst customer service I've ever had with a company.
They said it would take 14 days for them just to evaluate the phone to determined if it was their issue. Than they would advise from there.. also the guy refused to give me his supervisors info and threaten to hang up on me for using the term shaddy and shobby.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
It's illegal to refuse you a supervisor in the U.S. I was a supervisor in a call center (sorry I was that guy). I have never dealt with samsung I just got my GS3. Keep calling till you can get a supervisor this usually fixes 75% of problems in a call center. The supe just wants you off the phone.
This is the craziest thing i have ever seen. Im going out and buying a screen protector....hopefully that will help hold everything together in a scenario like this. I have never heard of something like this happening before...wild
honestly, dude, the cold had help. That dot looking thing in the middle is a point of impact. So something "hit" your screen prior to going outside in the cold.
Hope they fix it regardless.
ps.. what happened to the class action lawsuit about the false advertizing of the gorilla glass? Cause this glass is crap...
Damn. With the cold weather approaching, i hope this doesnt happen to my precious GS3
Related
Just looked at the one I got from I/O and it had light leakage pretty bad on the left bottom corner. I had to talk to a Samsung Rep and show him to exchange it. He said I was not the first one with this problem. I guess LG is not the only one with quality control issues.
Sent from G2x
Most LCD screens will have this.
Does your exchanged unit have this?
Damn, was looking at this or the Playbook.
Sent from my LG-P999 using XDA Premium App
player911 said:
Most LCD screens will have this.
Click to expand...
Click to collapse
agree. will this ever stop.lol
Buy an AMOLED?
r4d14n7 said:
Buy an AMOLED?
Click to expand...
Click to collapse
IIRC there aren't any android tablets with AMOLED display panels yet...
Getting a LCD device an complaining of "light leakage" is akin to purchasing a hummer and complaining of poor gas mileage. That said, I'm not sure why we need a thread about the 10.1 Samsung tablet's "light leakage" in the G2X thread....give it a rest people....
mysterioustko said:
Getting a LCD device an complaining of "light leakage" is akin to purchasing a hummer and complaining of poor gas mileage. That said, I'm not sure why we need a thread about the 10.1 Samsung tablet's "light leakage" in the G2X thread....give it a rest people....
Click to expand...
Click to collapse
QFT
Sent from my LG-P999 using XDA App
mysterioustko said:
Getting a LCD device an complaining of "light leakage" is akin to purchasing a hummer and complaining of poor gas mileage. That said, I'm not sure why we need a thread about the 10.1 Samsung tablet's "light leakage" in the G2X thread....give it a rest people....
Click to expand...
Click to collapse
Haha...very true.
It's inevitable. LCD screens are LCD screens like he said.
It doesn't bother most people..
bonzai3558 said:
Just looked at the one I got from I/O and it had light leakage pretty bad on the left bottom corner. I had to talk to a Samsung Rep and show him to exchange it. He said I was not the first one with this problem. I guess LG is not the only one with quality control issues.
Sent from G2x
Click to expand...
Click to collapse
This forum needs quality control with posts like these
LCD's are NOT supposed to have bleeding. i've only had 1 phone ever besides the g2x that had screen bleed and i returned it and new one didn't have it. my g2x now doesn't have it (had to get through 5 to find one though but hey problem solved).
just because most phones cost $500 these days instead of $50-$100 10 years ago doesn't mean that the bar should be dropped on quality. $500 is a lot of money not to mention $700-$1100 for tablets. theres no excuse for poor quality so don't listen to people who say you should just be ok with that. you would only be allowing companies to keep producing poor quality items if they don't get returned so the company can see first hand the profit losses from poor quality control. the reason people pay a billion dollars for a phone is so they can have a TOP END device.
its sad that people are getting so used to paying such high costs that they would be ok with paying several hundred $ for an item made incorrectly, then consider this to just be normal, and then tell others that "that's just how it is." that mentality only makes things worse for everyone in the long run.
that sucks about the galaxy though cuz samsung usually makes good screens. weird though sense they were reporting on doing a $7.8 billion deal this year with Apple to sell apple processors and LCD screens for the iphone and ipad (yeah its true, read it on engaget. apple is pretty much samsung but with their iOS) even know they were suing each other, lol. makes sense why ipad2 has some bleeding on some units though. i heard LG did some of the ipad2 screens too (from a tmobile rep). which may or may not be true though.
mysterioustko said:
Getting a LCD device an complaining of "light leakage" is akin to purchasing a hummer and complaining of poor gas mileage. That said, I'm not sure why we need a thread about the 10.1 Samsung tablet's "light leakage" in the G2X thread....give it a rest people....
Click to expand...
Click to collapse
I think its more like buying a hummer with the tint on the window peeling. sure you can live with it, not many people will notice it, but would you still keep it or have them fix it?
halojinx said:
I think its more like buying a hummer with the tint on the window peeling. sure you can live with it, not many people will notice it, but would you still keep it or have them fix it?
Click to expand...
Click to collapse
+1 to that
Foot five to that.
Sent from my LG-P999 using XDA App
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I dont know why everyone just keeps saying that LCD screens just leak light. Thats not at all true. Ive had an iphone, G1, Mytouch 3g, Nexus One and G2 and none of those had light leakage. I dont understand if its just suppose to happen then why are other companies keeping their QC under control?
Dolphinwigs said:
its sad that people are getting so used to paying such high costs that they would be ok with paying several hundred $ for an item made incorrectly, then consider this to just be normal, and then tell others that "that's just how it is." that mentality only makes things worse for everyone in the long run.
Click to expand...
Click to collapse
Amen Brother! And for some a TWO YEAR CONTRACT! I found from the G2Xforum how many ppl are content with mediocrity with the products they purchase. I had my G2X for a week before I took it back I've been waiting for the intial production wave to go through before going back. If it persists then ill move on to the next device.
If you think this is bad? Nokia N73 was horrible.
4 dots of leak shows on one side of the screen. How do think?
I was trying to compare it to my G2x....geez.
Sent from G2x
I accidentally dropped my brand new phone in some water, and I thought it was dead at first but after a couple days it booted fine, but the battery seems to drain pretty fast and it also periodically vibrates when it's off but the battery is in. I want to get it replaced but I'm not sure what my best options are. Can I sign up for Asurion insurance and get a replacement with a deductible? The water damage indicators are pink so they'll know it's water damaged but I'm not sure what they cover (and I'd probably have to say that it happened after I signed up). Anyone else have experience with Asurion? Thanks!
(as a side note, I might consider just selling it as a damaged phone on ebay/swappa I guess. It still works fine besides the battery drain and the vibrating but I don't know how long that will last).
did you already dry it out in a bag of rice?
I've never had to deal with Asurion, but you might be able to get away with getting a refurb by telling them that the battery life is terrible and have them think it's a faulty phone.
Just don't mention the water damage, because I can tell you that my phone already had the water markers tripped right after I unboxed it. It was kind of ridiculous.
The rice thing really works. I dropped my Galaxy Nexus into an undesirable liquid (dont ask) and I quickly took the battery out, rinsed it off again and shook it dry (washed hands!). Put it in a bag of rice over a 2 day period and when I put the battery back in, it fired right up and have had no issues.. Couldnt hurt to give it a try...
Bleeds
iofthestorm said:
I accidentally dropped my brand new phone in some water, and I thought it was dead at first but after a couple days it booted fine, but the battery seems to drain pretty fast and it also periodically vibrates when it's off but the battery is in. I want to get it replaced but I'm not sure what my best options are. Can I sign up for Asurion insurance and get a replacement with a deductible? The water damage indicators are pink so they'll know it's water damaged but I'm not sure what they cover (and I'd probably have to say that it happened after I signed up). Anyone else have experience with Asurion? Thanks!
(as a side note, I might consider just selling it as a damaged phone on ebay/swappa I guess. It still works fine besides the battery drain and the vibrating but I don't know how long that will last).
Click to expand...
Click to collapse
Asurion will replace with deductible even if the phone is stolen lost dropped in water etc
Sent from my SCH-I535 using xda premium
vdChild said:
Asurion will replace with deductible even if the phone is stolen lost dropped in water etc
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
However, that deductible is $99.
pdpfortune said:
However, that deductible is $99.
Click to expand...
Click to collapse
Which beats the hell out of the cost of a new phone. Insurance is so worth it.
*DISCLAIMER* This reply was not sarcastic/confrontational/trolling. Just adding some cents *DISCLAIMER*
I wish phone companys would start to waterproof phones. it seems like something so portable should be a given.
bleeds said:
The rice thing really works. I dropped my Galaxy Nexus into an undesirable liquid (dont ask) and I quickly took the battery out, rinsed it off again and shook it dry (washed hands!). Put it in a bag of rice over a 2 day period and when I put the battery back in, it fired right up and have had no issues.. Couldnt hurt to give it a try...
Bleeds
Click to expand...
Click to collapse
You dropped it in a toilet full of pee. It's ok. It happens.
AlexDeGruven said:
You dropped it in a toilet full of pee. It's ok. It happens.
Click to expand...
Click to collapse
LOL, yea that happened to me once years ago with an old flip-phone.
The screen turned all black & it wouldn't turn on at all. Three days later, I noticed the screen looked normal again so I tried turning it on.
Much to my amazement, it fired right up & made a call just fine. I thought it was fine then, but after I didn't get any calls for two days (this was before texting) I realized it didn't ring or vibrate anymore so unless you where looking right at it you could never tell when a call was coming in......
LOL actually that's where I dropped it too, and my first instinct was to try to wash it off which was retarded; I was a TA for a circuits class at a rather prominent university last semester so I should probably turn in my electronics card at the door . Well, actually I first tried to turn it off but the power button was not responding and I didn't think to pull out the battery before trying to wash it off. I knew about the rice thing but I didn't think to do it, I actually just left it alone and it started working again after a couple days. The behavior has been kind of odd actually, the first few days it was kind of fine with mediocre battery life and the weird vibrating thing, then battery life actually approached normal and the vibrating stopped, but afterwards battery life got really bad again. Now it drains at a constant rate as if I was using it all the time and when I try to charge it the battery heats up quite a bit. I'm not going to try to charge it anymore until I get back to the US and I already ordered a new battery, if that works normally then I'll just keep the phone but otherwise I'll have to figure something out. I think worst case I might be able to sell it for about $400 as is on ebay, perhaps with a memory card or something.
The main question I actually had which no one really answered was when can I add Asurion insurance? I thought it's within the first 30 days of having the device right? Since I got it on the 10th of July that means I can do it on the 9th of August, right? Can't seem to figure out if I can add it online or whether I have to call in. If it's within 30 days of ordering that will suck but hopefully that's not the case.
Call in the Verizon. Usually asurion has open enrollment even after the 30 day period. There is a deductible you can also insure it at best buy within the first 30 days. I there is no deductible and it's 9.99 a month. If using insurance though through asurion you can claim it as lost and sell it with a bad esn on ebay if money is a issue.
Sent from my SCH-I535 using Tapatalk 2
johnnilsson said:
Call in the Verizon. Usually asurion has open enrollment even after the 30 day period. There is a deductible you can also insure it at best buy within the first 30 days. I there is no deductible and it's 9.99 a month. If using insurance though through asurion you can claim it as lost and sell it with a bad esn on ebay if money is a issue.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Sounds like fraud...
Sent from my iPad using Tapatalk HD
ancashion said:
Sounds like fraud...
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Jeez.....
johnnilsson said:
Call in the Verizon. Usually asurion has open enrollment even after the 30 day period. There is a deductible you can also insure it at best buy within the first 30 days. I there is no deductible and it's 9.99 a month. If using insurance though through asurion you can claim it as lost and sell it with a bad esn on ebay if money is a issue.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
ancashion said:
Sounds like fraud...
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Apple user, classic...
It is fraud, adding the insurance after the fact and keeping the device and selling it on Ebay, if nothing else it's dishonest. Luckily this is the internet, and morality is largely obsolete in the digital age. Just make sure you use the phone after you add the insurance. Then make the claim. Then cancel the insurance after you get your new phone, to really pull it off. It isn't your money...and VZW has so much.
Sent from my SPH-D710 using xda app-developers app
It blows my mind that so many people on XDA complain about the business practices of companies, yet encourage fraud.
sgs2.e4gt said:
Apple user, classic...
It is fraud, adding the insurance after the fact and keeping the device and selling it on Ebay, if nothing else it's dishonest. Luckily this is the internet, and morality is largely obsolete in the digital age. Just make sure you use the phone after you add the insurance. Then make the claim. Then cancel the insurance after you get your new phone, to really pull it off. It isn't your money...and VZW has so much.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I like my iPad, dammit!
Sent from my iPad using Tapatalk HD
rice. that is all
If there ever is a next time(hopefully not), the very first thing is to stick it in rice. I dropped my phone in the toilet, fished it out, got a container and put rice on the bottom, phone in middle and more rice till container is full. Then i sealed it and put it in a ziplock bag to make sure it was sealed and the next day all was well.
Sent from my SCH-I535 using xda app-developers app
i also dropped my s3 in water (in my kids bathtub) but luckily the "beyond cell" case i have on it slowed the water's entry into the phone, & i was able to pull the batt really quick & dissesmbled the phone & put it in a bag of silica..(rics is ok, but silica works better)
all works fine. my little water effect stickers didnt even bleed
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
ExodusC said:
It blows my mind that so many people on XDA complain about the business practices of companies, yet encourage fraud.
Click to expand...
Click to collapse
Um that IS THE reason they encourage fraud.
Sent from my SCH-I535 using xda premium
I'm on my third s3, and of course it has gaps between the glass and the bezel. The gaps aren't symetric so it makes me think that they shouldn't be there...
Three weeks ago when I got my third s3 I said I was just going to deal with it. But after removing my case to put on my new sgp curved screen protector, I really don't know if I should stand for this...
Here are some pics...
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Wow yours is bad the dust is really noticeable. I do not have any dust under the screen on mine. Hope you can get some better luck. Just out of curiosity have you tried a different store to trade it out from?
Nopi45 said:
Wow yours is bad the dust is really noticeable. I do not have any dust under the screen on mine. Hope you can get some better luck. Just out of curiosity have you tried a different store to trade it out from?
Click to expand...
Click to collapse
I got my first replacement from a local VZ store. I didn't notice the screen gap on the first one, but the home button was "loose".
The second one was a replacement for intermittent network issues from a tech on the phone. That one definitely had the gap issues.
Now I don't know what to do. Maybe contact Samsung? I'm really frustrated because I don't think it's possible to clean out the dust.. I pre-ordered my original phone, so I've technically had the s3 for a while... Am I screwed?
I would keep taking it back till your happy.
Sent from my SCH-I535 using xda app-developers app
Nopi45 said:
I would keep taking it back till your happy.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I don't want to sound like a cry baby, but this is such a hassle... Do you think I should go to a store? or phone? Can I ask to visually inspect the phones before they even exchange it for me?
Yea can't hurt to ask. I would make sure they have the hole story so they know why you want to inspect it.
Sent from my SCH-I535 using xda app-developers app
i guess i am completely blind. i have no clue what you are circling in that picture lol
psycopanther said:
i guess i am completely blind. i have no clue what you are circling in that picture lol
Click to expand...
Click to collapse
I'm looking at it now on a smaller screen, and I can admit it is hard to see. If you have a s3 you will notice that the screen is flush with the bezel. In the second pic, you will notice it a white gap between the screen and bezel. This is because there is a fairly large gap which has already started to fill with dust. I'm a 22 y/o professional so I'm not rolling around in dirt either. It's honestly unacceptable.
Damnit...your starting to make me paranoid, and now I can't tell if I have this problem or not. Wish I never read this post
damnit! i too am paranoid. already heard of quality issues with the power button floating around on the web, now this.................... going to check my phone now. thank you, good sir, thank you for raising my blood pressure........ lol
I'm just going to leave my case on...don't even want to check for this. God damnit
Mate that must just be yours. The one I got (Marble white) is perfect and so is my wife's. Check that shop that your getting it from.
Sent from my GT-I9300 using xda premium
kemodread said:
Mate that must just be yours. The one I got (Marble white) is perfect and so is my wife's. Check that shop that your getting it from.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
same here. the marble white phone i have appears to look just fine to me.
My white one looks fine except my home button is quite loose, if you put a little bit of pressure on it then it moves around a bit... normal?
In all honesty, I would call Verizon support. Talk to someone in customer service. Tell them exactly what has happened about the two other phones and then tell them that at this point, becasue of all the trouble you've had, you are regretting being Verizon customer and that you see no reason they can't get you a quality product - that no one should have to accept an inferior quality product with any defect at all, let alone 3 of them.
They'll fix it, I'd all but gaurentee.
Did u try contacting Samsung them selves.. u have a warranty through manufacturer I'm sure going to source should help
Sent from my SCH-I535 using xda premium
I'm sorry for making you guys paranoid I'm a quality engineer so I spend my week looking for flaws in the devices in test, so of course that mindset trickles over to the things I own.
That being said, I had an OG Incredible that I got around release date that NEVER had an issue. The only reasons I went with the s3 were to lock into unlimited for another 2 years, bigger screen and 4g. If I really had to I could activate the inc right now now.
ljbaumer said:
My white one looks fine except my home button is quite loose, if you put a little bit of pressure on it then it moves around a bit... normal?
Click to expand...
Click to collapse
It seems that every home button moves around a little when putting pressure on it. However, on my first s3 if I slide my finger from left to right or right to left over the button with no pressure being applied the button would make a clicking noise and move.
Try doing that. If it happens, I would say it is too loose.
titanshadow said:
In all honesty, I would call Verizon support. Talk to someone in customer service. Tell them exactly what has happened about the two other phones and then tell them that at this point, because of all the trouble you've had, you are regretting being Verizon customer and that you see no reason they can't get you a quality product - that no one should have to accept an inferior quality product with any defect at all, let alone 3 of them.
They'll fix it, I'd all but gaurentee.
Click to expand...
Click to collapse
Ok, I'm going to try going to a different VZ store today and see what happens first. I would like to be able to inspect the phone first before I even trade in my new one.
bigdaddywong83 said:
Did u try contacting Samsung them selves.. u have a warranty through manufacturer I'm sure going to source should help
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
I have not, that will be my next course of action after calling.
I must have a jewl of a s3. No screen gapps, home button is solid, no dark spots, great signal and battery life. Anybody want to buy it? 1k today only lulz.
droidstyle said:
I must have a jewl of a s3. No screen gapps, home button is solid, no dark spots, great signal and battery life. Anybody want to buy it? 1k today only lulz.
Click to expand...
Click to collapse
I almost think $1k would be worth the hassle that would be avoided...
Kreeker said:
I almost think $1k would be worth the hassle that would be avoided...
Click to expand...
Click to collapse
I wonder if the first lot of devices were a better build quality? I preordered mine on 6/11/12.
anyone know where i can hopefully pick up a replacement screen for a competitive price ? :good:
Absolutley gutted. I love my s3
Phone turns on fine but screen stays black :crying:
Glasgowbears said:
anyone know where i can hopefully pick up a replacement screen for a competitive price ? :good:
Absolutley gutted. I love my s3
Phone turns on fine but screen stays black :crying:
Click to expand...
Click to collapse
I think your best bet is call Samsung. It will cost $173.00 to fix it and that includes shipping. You will pay that for parts.
Sent from my SCH-I535 using Tapatalk 2
No phone insurance?
Sent from my SCH-I535 using Tapatalk 2
imablackhat said:
No phone insurance?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Any insurance I have seen is a rip off. $10 a month and you still have to pay $200 when you break or lose your phone.
Asurion is $5.15/month + $99 deductible through Verizon, adding Verizon's total equipment coverage brings it up to $7.99 (don't add If rooted). Well worth it to carry while your device is still "new".
Sent from my YP-G70 using xda premium
http://forum.xda-developers.com/showthread.php?t=1904554
annoyingduck said:
Asurion is $5.15/month + $99 deductible through Verizon, adding Verizon's total equipment coverage brings it up to $7.99 (don't add If rooted). Well worth it to carry while your device is still "new".
Sent from my YP-G70 using xda premium
Click to expand...
Click to collapse
Whats wrong with having the total equipment coverage with a rooted device?
Sent from my SCH-I535 using xda app-developers app
It's an extended warranty on top of insurance. They will not honor anything if the device is rooted..... Well if they find out its rooted! If there is an issue and you can't bring it back to stock for whatever has gone wrong, they won't cover it. I'm sure there are plenty of loop holes, but in general I stand by this:
Rooting voids your warranty, so if you decide to root your device know that you own it and that's it. Claims with samsung however are different. Your manufacturers warranty has some wiggle room. Keep verizon out of it as much as possible. They put locked bootloaders on for a reason.
Insurance is protection on the device itself in relation to a "loss". This includes theft, smashings, losing in ocean, and yes sad to say it, but a brick technically is a loss (still make the device disappear though, don't send it in to assurion). Almost every scenario with ins. assumes that it's your fault, that's why you have a deductible, and a high one at that.
Sent from my VZW GS3 running Synergy/Trinity/Dark Horse Rises
If you have insurance. Claim under insurance as normal. And swap the top frame with screen from the refurb to your old device so you can have a working screen to un root it. Then swap it back. There are no tamper stickers they cannot tell. And it takes less then five minutes to fully disassemble our phones.
Sent from my SCH-I535 using Tapatalk 2
sparkerjc said:
Any insurance I have seen is a rip off. $10 a month and you still have to pay $200 when you break or lose your phone.
Click to expand...
Click to collapse
Sorry to go a bit off topic on this thread, but GRIP insurance through Cell Brokerage is a $50 deductible for the S3 and $6.99 a month. :good:
Yeah, supposedly root voids your warranty, but I've used about 7 claims over the last 3 years and all have been on rooted phones. I even turned them in while they were still rooted (and unlocked). Nobody at the Verizon store cared or has ever checked, and Asurion has never said anything. So don't listen to the hocus-pocus about not paying for insurance if you plan to root.
And the other guy is right, $7 a month plus $99 deductible is a hell of a lot cheaper than $700 to outright replace it. If you do the math....it would take you 85.7 months before you're losing money.....(and if you break them as often as I do )
Glasgowbears said:
anyone know where i can hopefully pick up a replacement screen for a competitive price ? :good:
Absolutley gutted. I love my s3
Phone turns on fine but screen stays black :crying:
Click to expand...
Click to collapse
I want to see carnage. Pics or it didn't happen
sparkerjc said:
Any insurance I have seen is a rip off. $10 a month and you still have to pay $200 when you break or lose your phone.
Click to expand...
Click to collapse
I have the best buy insurance and they cover everything. $10/month is steep but they cover everything other than losing your phone. No deductable, just drop it off and 2-3 days later they send you a refurb phone. I had it on my old Evo 4g and went through 7 of them over 2 years and never paid a dime beyond the $10/mo.
mustbepbs said:
I want to see carnage. Pics or it didn't happen
Click to expand...
Click to collapse
x2! lets see it!
It's official, I joined the shattered SG3 screen club. The phone fell face down from about waist height and struck the ground right below the home button, which happens to be the ONLY place my Ringke Slim Lite case doesn't protect... JOY.
It also damage the LCD as it started to bleed under the busted glass. The phone survived and still worked, but the LCD bleed was getting worse and making it a challenge to see the screen and home launcher icons.
Luckily, I had insurance and did a claim. Assurion had it to me the next day and pain free.
Also I had a Note 2 on the way, hence the box underneath the SG3.
RIP, broski:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Well guys/gals my Note 3 screen has decided to delaminate itself 2 weeks after the warranty ended. It started out as a couple small lines and is gradually getting worse and worse adding new lines often.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I'm only two weeks past my one year warranty period so I decided to email Samsung about it. I described the exact issue with a photo and sent it off last night. I got a reply back this morning, not even 12hrs later on a weekend with what was almost an automated response back. The person or robot on the other end didn't read or understand my issue and responded back with a typical copy and paste customer response. I provided the picture you see below and they replied...
Thank you for contacting Samsung Customer Care.
I see that there is a dot on the screen and you would like to fix the issue.
I am sorry to know about and I do understand your concern.
If you are using any screen protector, please remove it and check for the results.
In case if the issue persists, it need to be examined with the authorized service technician.
Click to expand...
Click to collapse
They then go on about if it's under warranty do this and if not do that when their form asks for a purchase date and they know if it's still warrantied. Is it so hard to actually get in touch with someone who cares more than simply creating another statistic.
I'm sad that my phone self destructed and I'm sad that Samsung customer service stinks.
Delaminate? Maybe I'm reading the photo wrong but it looks like some deep scratches to me.
No scratches, the digitizer is delaminating from the glass.
opensourcefan said:
No scratches, the digitizer is delaminating from the glass.
Click to expand...
Click to collapse
And what proves that?
It was shown to a Samsung service tech... same issue as this one - http://forum.xda-developers.com/galaxy-s3/help/problem-screen-t2231143 and it's almost that long now.
But hey, thanks for the moral support, it's been great defending my post. I'm already in the dumps so I thought posting here and making it worse would be a good idea.
Defensive much?
Pagnell said:
Defensive much?
Click to expand...
Click to collapse
It's sad that you can't see why I am.
opensourcefan said:
It's sad that you can't see why I am.
Click to expand...
Click to collapse
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Pagnell said:
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Click to expand...
Click to collapse
That's just for us, because the EU enforces the 24 months warranty period to protect customers.
He's from Canada, and they only get 12 months.
Christ, that must be annoying.
Here's what it looks like today. Correct on only 12 months warranty but the service fella that I spoke with may help me out. Going to see him tomorrow, fingers crossed.
I can confirm this problem, cause a friend of me have the same problem on his Note 3.
Have you tried turning it off and on again?
Sorry couldnt resist..same thing happened to my s3 exactly 2 years after purchase, its like the gel filler underneath the glass starts to breakdown, then air gets in and the real problems begin. Quite scary really. You can replace the digitizer and glass but they are never the same again.
Sent from my SM-N9005 using XDA Free mobile app
Lol
It has been quite the interesting ordeal. I watched it go from a tiny thing to what you see in the last pic. Seems as though it changes every few hours or so.
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Fideon said:
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Click to expand...
Click to collapse
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
NocturnalDroid said:
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
Click to expand...
Click to collapse
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Fideon said:
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Click to expand...
Click to collapse
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
NocturnalDroid said:
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
Click to expand...
Click to collapse
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Fideon said:
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Click to expand...
Click to collapse
Are you new to the Note 3? I have just sold my LG G3 to come to Note 3.