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Who has the best return policy?
I thought I read somewhere where someone bought a TF700 and had 30 days to return it.
I am curious so that I have plenty of time to try this out and if I don't like it, I can return it.
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
Best Buy's return policy is 30 days, dont throw out the box and dont take off the sticker near the dock connector with the serial number on it.
xRevilatioNx said:
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
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Cool, I did not know that about Amazon. I thought they were 15 days.
xRevilatioNx said:
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
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Forgot to ask...
Can you return it outright without getting a replacement?
lardo5150 said:
Forgot to ask...
Can you return it outright without getting a replacement?
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Sure, just ask for refund when you fill the online return form.
If you're a silver member at Best Buy, you get 60 day returns or exchanges.
Another vote for best buy since they are swapping my six month old prime for a TF700 at no cost to me.
Sent from my Nexus 7 using xda premium
id10terrordfw said:
Another vote for best buy since they are swapping my six month old prime for a TF700 at no cost to me.
Sent from my Nexus 7 using xda premium
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You got the geeksquad protection im guessing?
Sent from my EVO using xda premium
ngocdao said:
You got the geeksquad protection im guessing?
Sent from my EVO using xda premium
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Didn't apply. It was swapped as a manufacturer's defect. They refunded my ADH(can't be done if it is covered under that) and I rebought it on the infinity.
Sent from my SAMSUNG-SGH-I747 using xda premium
Bestbuy for me, they let me swap my old prime to infinity, they honor 1 year manufacturer warranty,I had my 7 months just told them I'm having wifi issues and boom got lucky I guess lol, getting my infinity next week
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id10terrordfw said:
Didn't apply. It was swapped as a manufacturer's defect. They refunded my ADH(can't be done if it is covered under that) and I rebought it on the infinity.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
opentoe said:
Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
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It is their money.
Yeah its restocking fees n such. Im glad i live in Hawaii and its illegal to have restocking fees here
Sent from my EVO using xda premium
opentoe said:
Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
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They refunded it to a gift card. This is Best Buy company policy. They service every item they sell. If they don't carry that product they replace it. The exchange is the remedy for them not servicing the product.
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Jotokun said:
Best Buy's return policy is 30 days, dont throw out the box and dont take off the sticker near the dock connector with the serial number on it.
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Actually, best buy will take it back at any time that it's still under the manufacturers warranty. I just returned my Prime that I bought in december and got a store credit.
tateg said:
Actually, best buy will take it back at any time that it's still under the manufacturers warranty. I just returned my Prime that I bought in december and got a store credit.
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The key to that is as long as it is defective and not a serviceable SKU. Which the Prime is not serviceable, as in they can't send it off for repair.
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seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
almo40192 said:
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
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Sad to say he was incorrect, it should have been covered under manufacturer's warranty. They should have prorated returned the ADH and let you rebuy it.
Sent from my Nexus 7 using xda premium
To add to my thread....Can anyone comment on Amazon's return policy?
I can either order from Amazon today for my TF700, or I can wait till this weekend and order through Best Buy online and skip sales tax because MO is doing a sales tax holiday weekend.
I am just curious as how easy Amazon's return policy is incase I get a defective unit.
almo40192 said:
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
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Wow you got lucky. I dropped my galaxy tab 10.1 the other day. The screen cracked so bad it was starting to come off the sides, and the tablet wouldn't even turn on. I brought it back to best buy to get a credit since they don't sell that anymore. Best buy told me I had to send it in to get it fixed, and I won't get it back for 2-4 weeks. When I bought the warranty, however, they told me if the screen cracked I could come in and get an instant replacement since it's not worth fixing a tablet if the screen is cracked. I am now without a tablet for a month, and I had my hopes up to get the infinity. Never again am I buying a warranty from best buy.
Wen I get the tablet next month should I get best buys insurance plan? Is it worth it
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mightymike889 said:
Wen I get the tablet next month should I get best buys insurance plan? Is it worth it
Sent from my SGH-T989 using xda app-developers app
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~$350 for two years seems steep but then again....
It covers two replacements per year, any damage. Physical, take it swimming, drive over it, etc. if it breaks they fix it. period. Im going in this weekend to get it on my tablet then im coming home and unlocking it. Really, i think its expensive but over two years if i dont like something i can smash it and get them to send it off and fix it / replace it.
If your going to use it, go for it. If your not planning on using it, maybe just get the squaretrade warrenty if it applies to you. only about $100
For me, i've seen my sister accidentally drop her tablet. Boom, CID, no manufacturer warrenty. I've seen on these forums people send the tablet in for something completely unrelated and if theres ANY marks Asus can claim customer induced damage and void your warrenty. Im carefull with my stuff but Asus has NOT impressed me with these tablets. I think its worth it.
(Make sure you get the skinny on the warrentys from the sales reps, IN WRITING, and KEEP THOSE PAPERS! BestBuy is great for trying to say "oh thats not covered" and having that paper saying "uh huh this is what the sales rep told me" can save your ass. )
mightymike889 said:
Wen I get the tablet next month should I get best buys insurance plan? Is it worth it
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Get Squaretrade 2 year warranty with Accidental plan. $100. If you have a 30% coupon (easy to acquire), 70$.
I recommend if for sure, based on previous experience with their warranty program.
Sent from my ASUS Transformer Pad TF700T using xda premium
pileot said:
~$350 for two years seems steep but then again....
It covers two replacements per year, any damage. Physical, take it swimming, drive over it, etc. if it breaks they fix it. period. Im going in this weekend to get it on my tablet then im coming home and unlocking it. Really, i think its expensive but over two years if i dont like something i can smash it and get them to send it off and fix it / replace it.
If your going to use it, go for it. If your not planning on using it, maybe just get the squaretrade warrenty if it applies to you. only about $100
For me, i've seen my sister accidentally drop her tablet. Boom, CID, no manufacturer warrenty. I've seen on these forums people send the tablet in for something completely unrelated and if theres ANY marks Asus can claim customer induced damage and void your warrenty. Im carefull with my stuff but Asus has NOT impressed me with these tablets. I think its worth it.
(Make sure you get the skinny on the warrentys from the sales reps, IN WRITING, and KEEP THOSE PAPERS! BestBuy is great for trying to say "oh thats not covered" and having that paper saying "uh huh this is what the sales rep told me" can save your ass. )
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Dont know were you got your price information at, i just bought a pad 2 days ago at best buy, its $99 for one year, with no option for renewal, and $169 for 2 years with the option for renewal. I am not sure but i believe best buys pricing is the same across the country. may be wrong, but thats definitely how much it is in Savannnah, GA. And no warranty best buy offers covers you beaking a device through dropping it or such, I asked this exact question to 2 seperate sales associates. Safest way to think of a Best Buy warranty is that you get to exchange it in the store and get a replacement right away as opposed to having to wait on shipping and such. And on most devices you can repurchase a new warranty on the exchanged device(did this with 6 XBox 360's during the red ring of death era, and with a TV i had problems with) Not trying to argue or anything, just give the OP more opinions and experiences.
I also got the $99 for one year plan, and they offered the $169 for 2 years. I've never heard of the $350 plan
I got the advanced plan which covers accidents, for 169 and is good for two years and can be extended. Since I purchased my Infinity for $347 using Best Buy price match, square trade wasn't really an option for me. With square trade, they only cover up to purchase price, and I don't think I will be able to get another one for that price for a while.
The price has gone up to 416, still good price though.
http://surefireshops.com/p/25913/AS...h Tablet (Gray)-%2d%2d-4XV8XO008S4AY1899.html
tbtaf said:
I got the advanced plan which covers accidents, for 169 and is good for two years and can be extended. Since I purchased my Infinity for $347 using Best Buy price match, square trade wasn't really an option for me. With square trade, they only cover up to purchase price, and I don't think I will be able to get another one for that price for a while.
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Yo where can I get the price for 347 n have them match it.... Help a brotha out...
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ImYoungxD said:
Get Squaretrade 2 year warranty with Accidental plan. $100. If you have a 30% coupon (easy to acquire), 70$.
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N where do I get the coupon to get 30% off
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mightymike889 said:
Yo where can I get the price for 347 n have them match it.... Help a brotha out...
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its all over the forums man do a search
Sent from my ASUS Transformer Pad TF700T
question related to note 10.1 but not really related as well.
i'm about to buy note 10.1 in US just because nexus 10 is out of stock in US. For those of you in US (or more importantly in the state of new york), if i buy note 10.1 32 gb (550$ + tax) and i return in the next 30 days, will i get a full refund including the taxes or only the 550$ price tag? I have a tight budget on tablet and I want to decide whether gnote 10.1 or nexus 10. So i decide to buy gnote 10.1, refund it before 30 days, buy nexus 10, decide which 1 i prefer, re-buy gnote 10.1 if i want it back.
I am sorry if this question sounds retarded, i am kinda new in the country (just here as a college student), so i don't know how it works in US. I'm aware that it might be different from each store depend on their return policy but i've been trying to read the return policy and found nothing regarding the tax. So, my question is directed to those experienced in returning items in any specific store (amazon, bestbuy, anything). Thank you.
Best buy refunds include test, as does most retailers. If u purchase online, u might have to pay it own shipping to return.
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You'll always get your tax money back. What you want took out for are called "restocking fees," which could be 10% of the purchase price (or more). Purchase through Best Buy to avoid those fees, as they don't charge you for that.
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strabo100 said:
Best buy refunds include test, as does most retailers. If u purchase online, u might have to pay it own shipping to return.
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PsiPhiDan said:
You'll always get your tax money back. What you want took out for are called "restocking fees," which could be 10% of the purchase price (or more). Purchase through Best Buy to avoid those fees, as they don't charge you for that.
Sent from my SCH-I535 using xda app-developers app
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thank you both. i guess bestbuy is the safest place to buy.
Hey guys less than 30 days ago I bought a GS3 from best buy on Verizon. Last night I dropped it and of course it bounced and fell down a 3 story stairwell and shattered the screen and broke. Since its been <30 days I should be able to get protection from best buy or Verizon (Asurion) or others, but I wanted to ask you guys for advice on what I should do and if there is anything I'm not thinking about. I really really don't want a refurbished phone but if it's my only option then I have no choice. If anyone has a recommendation on what insurance plan to get please let me know. Thank you in advance!
I would check to see which plan would cover the device faster. I may be wrong and probably am, but assurion used to have a 2 week window in which you could not make a claim from the date of insurance purchase. Not sure how it is now. Their reason for the two weeks was to make sure the device was working when coverage was purchased to cut down on folks buying broken devices then turning around and filing a claim. Hope this helps.
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Toddricks said:
I would check to see which plan would cover the device faster. I may be wrong and probably am, but assurion used to have a 2 week window in which you could not make a claim from the date of insurance purchase. Not sure how it is now. Their reason for the two weeks was to make sure the device was working when coverage was purchased to cut down on folks buying broken devices then turning around and filing a claim. Hope this helps.
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I really don't want a replacement phone haha but I have no choice probably. It looks like you don't have to wait for Asurion
Sent from my Nexus 10 using Tapatalk HD
I think Best Buy will give you another one in the store after you pay the deductible. Couldn't hurt to give em a call and grab a case while you're at it :good:.
buckley101 said:
Hey guys less than 30 days ago I bought a GS3 from best buy on Verizon. Last night I dropped it and of course it bounced and fell down a 3 story stairwell and shattered the screen and broke. Since its been <30 days I should be able to get protection from best buy or Verizon (Asurion) or others, but I wanted to ask you guys for advice on what I should do and if there is anything I'm not thinking about. I really really don't want a refurbished phone but if it's my only option then I have no choice. If anyone has a recommendation on what insurance plan to get please let me know. Thank you in advance!
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I used to work at best buy when I was in college. In order to put the protection plan on the phone after the date of purchase you have to have the device with you so they can make sure it isn't already broken. Unfortunately if you didn't get the protection plan when you bought the phone the best buy route won't work.
zetsumeikuro said:
I think Best Buy will give you another one in the store after you pay the deductible. Couldn't hurt to give em a call and grab a case while you're at it :good:.
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Best Buy has no deductibles
Good luck OP...I hope you plan on keeping the insurance after you purchase it.
Not sure if this borders on fraud...kind of like having a house fire while on the phone with the insurance company trying to add coverage
so will close this.
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
Sent from my Nexus 7 using Tapatalk 2
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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14 business days is 3 working weeks.
2 weeks is 2 working weeks.
Anyways they keep changing how much it should take.
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nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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I just love how they do such things. But even worse, they say that generally in 14 business days results of the device inspection will be avaliable. Makes you think about what is there really to inspect lol
I have the emails from tech support.
First one says 3-5 business days if unopened and 2 weeks if opened. Than the second one says 14 business day. Its been 26 working/business days and not a sign of refund. That's pretty bad from a company as big as Google.
Sent from my Nexus 4 using Tapatalk 2
Hmmmm
Called them and they said they are having issues with their returns because they are using a new automated return service. I personally think it's a joke.
If any one has the same problems please let me know.
Sent from my Nexus 4 using Tapatalk 2
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
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Hr Kristian said:
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
Sent from my GT-I9000 using xda premium
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I'm seriously thinking to take legal actions. Their policies clearly states 14 business days for opened packages and 3-5 days for unopened ones. It's been 26 days !!!!!
Sent from my Nexus 7 using Tapatalk 2
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
xUntilOne said:
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
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Thanks, but unfortunately Nexus 4 is only available on Play store without contract.
Sent from my Nexus 7 using Tapatalk 2
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
c5satellite2 said:
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
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What is BBB ? I am from Canada I will see what I can do here.
Sent from my Nexus 7 using Tapatalk 2
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
coolloser said:
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
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Click to collapse
Filled a complaint will see what happens next
Sent from my Nexus 4 using Tapatalk 2
seems you would better got the phone and resell it by your own
I worked for a well known action camera company in the customer service dept before moving on to better things and this all sounds very familiar. That was our standard procedure for returns as well, so it is possible that it is something to do do with either UPS or the system they're using - I remember it was actually for service reps to cancel if the order had been processed, even if we escalated it. The 14 business days sounds about right too, although the support rep should cop a little flak there for not saying that instead of 2 weeks and not mentioning the possibility of delays.
I also remember moving to a new returns service (automated too funnily enough), which caused ridiculous delays - packages getting lost, getting sent to the wrong department, you name it.
Bear in mind that the rep is just as frustrated as you at this point - in scenarios like this we would constantly check up on the status and ask the manager to escalate it to shipping/accounts but our hands are tied.
Mention the possibility of legal action if you want, but you'll likely get pointed towards the T&Cs absolving the company of any fault.
I'm pretty confident I could name and shame the companies providing these services but sadly that'd breach the NDA I signed.
Good luck man.
I have been shouting that google is cheating u people and mods kept on deleting my thread. They had supply issue to they booked the order and now after 3 months when much better devices are in the market they are forcing users to buy them.
They even charged much for the old socs. When arms new designs were 1 month ahead.
So
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Kewl, no one cares.
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
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xelectronicax said:
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
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Lol precalc hahahah get on my level linear algebra
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