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I know I messed up by not getting the 5 dollar insurance. I sure am pissed of at myself now. To make matters worse I purchased my triumph on Ebay. lol. Does any cellphone repair store deal with these phones already, I might have to check sometime this week But is there any website where maybe I can purchase a gorilla glass screen replacement. I would gladly take on the repair challenge myself. Thanks everyone! Hopefully someone can help and I would greatly appreciate it!
(Edit) A nice VM chick allowed me to get it insured, surprisingly I still had time. If anyone wants to ill open it up for sure when I receive my new one.... for science!!!
Not to rub salt in the wound but I seen a bigger screen and figured I'd be the first one to break it so I got the insurance. I got mine from Best Buy. Might be a dumb question but will VM warranty it?
I believe BB only warrants the phone usually for 30 days, I'm not to sure. Regarding VM as soon as you sign up, you often receive a text that lets you add on insurance for 5 extra dollars. GET IT!! Because as of now my best hope is to just go to a random repair shop and see if they can even fix it.
Hey, do us a favor - take a photo of the broken screen and post it here!
JWhipple said:
Hey, do us a favor - take a photo of the broken screen and post it here!
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Click to collapse
http://imgur.com/a/fMIeG Here ya go! Basically the touchscreen still functioned but about 80% of the top screen was not working at all. Then the battery died and it did not want to take a charge anymore. Basically both issues are unrelated it just so happens that Motorola really rushed this thing, and you can tell what a terrible job they did looking at the whole sub-forum. I wish I would have avoided spending 300 bucks and would have grabbed the Optimus V instead, I never hear anything bad about it. And being a college student I cant afford a 100$ monthly plan.
(EDIT) Really looking at this, I don't even know if the glass broke or if the touchscreen did. I don't feel anything on the outside. You guys are the experts, I will gladly open it up for you guys if you want. I just need to buy those tiny screwdrivers.
OUCH!~!!!!!!! Sorry man
jjuanml22 said:
http://imgur.com/a/fMIeG Here ya go! Basically the touchscreen still functioned but about 80% of the top screen was not working at all. Then the battery died and it did not want to take a charge anymore. Basically both issues are unrelated it just so happens that Motorola really rushed this thing, and you can tell what a terrible job they did looking at the whole sub-forum. I wish I would have avoided spending 300 bucks and would have grabbed the Optimus V instead, I never hear anything bad about it. And being a college student I cant afford a 100$ monthly plan.
(EDIT) Really looking at this, I don't even know if the glass broke or if the touchscreen did. I don't feel anything on the outside. You guys are the experts, I will gladly open it up for you guys if you want. I just need to buy those tiny screwdrivers.
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mod edit: Watch the language please. If you haven't got anything nice to say, don't say anything at all.
I thought I read somewhere that VM warrants their phones for a year, no matter where you buy them. I could be wrong, and it could be for manufacturer's defects only. I'll look for the link when I get home.
Sent from my MOTWX435KT using Tapatalk
From the VM site:
http://www.virginmobileusa.com/30-day-guarantee
One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.
I seriously doubt that would cover a cracked lcd screen. But I guess it doesn't hurt to try.
llorn said:
From the VM site:
http://www.virginmobileusa.com/30-day-guarantee
One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.
I seriously doubt that would cover a cracked lcd screen. But I guess it doesn't hurt to try.
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Yeah...there it is. The worst that can happen is they laugh at you...but what have you got to lose at this point? Maybe they can at least ship you a heavily discounted one...you never know.
Ouch that really sucks man
Well if all else fails you can always try and repair it your self.
It might cost a bit since some of the newer phones are coming with the lcd and the glass as one unit...
I might be wrong and only need to purchase the glass...
Good luck and hope you well
alex324us said:
Ouch that really sucks man
Well if all else fails you can always try and repair it your self.
It might cost a bit since some of the newer phones are coming with the lcd and the glass as one unit...
I might be wrong and only need to purchase the glass...
Good luck and hope you well
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I'll eventually find a way to fix it. The good thing about it being prepaid is I can stop paying anytime without penalties. Thank you so much for being a kind person and wishing me good luck!
(Ninja Edit) I just called VM and this nice chick allowed me to get it insured. I'm feeling a bit better now... (I'll claim it as lost or something)
jjuanml22 said:
(Edit) A nice VM chick allowed me to get it insured, I'll just claim my phone was lost (To an epic accident lol).
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Click to collapse
Not that it bothers me either way - I'm actually glad someone helped you out, BUT, couldn't this be considered a form of insurance fraud?
jjuanml22 said:
I believe BB only warrants the phone usually for 30 days, I'm not to sure. Regarding VM as soon as you sign up, you often receive a text that lets you add on insurance for 5 extra dollars. GET IT!! Because as of now my best hope is to just go to a random repair shop and see if they can even fix it.
Click to expand...
Click to collapse
Not true. I bricked my optimus v. So iread into the wack tech deal and it covers power surges. So i threw it into the microwave for ten seconds...150 off my new triumph! (The plans for two years btw)
Sent from my MOTWX435KT using XDA App
JWhipple said:
Not that it bothers me either way - I'm actually glad someone helped you out, BUT, couldn't this be considered a form of insurance fraud?
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Click to collapse
I just started paying for this phone this month, she said I still had another week left actually, Had I waited more she said she would not have been able to help me.
jjuanml22 said:
I'll eventually find a way to fix it. The good thing about it being prepaid is I can stop paying anytime without penalties. Thank you so much for being a kind person and wishing me good luck!
(Ninja Edit) I just called VM and this nice chick allowed me to get it insured. I'm feeling a bit better now... (I'll claim it as lost or something)
Click to expand...
Click to collapse
Just remember that if you claim it as lost, you'll have a $100 deductible. Here's the VM claim site:
http://www.phoneclaim.com/virginmobileusa
llorn said:
Just remember that if you claim it as lost, you'll have a $100 deductible. Here's the VM claim site:
http://www.phoneclaim.com/virginmobileusa
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Click to collapse
I knew about the deductible beforehand though. Thanks the link really helped.
I love the xda community!
Who has the best return policy?
I thought I read somewhere where someone bought a TF700 and had 30 days to return it.
I am curious so that I have plenty of time to try this out and if I don't like it, I can return it.
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
Best Buy's return policy is 30 days, dont throw out the box and dont take off the sticker near the dock connector with the serial number on it.
xRevilatioNx said:
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
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Cool, I did not know that about Amazon. I thought they were 15 days.
xRevilatioNx said:
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
Click to expand...
Click to collapse
Forgot to ask...
Can you return it outright without getting a replacement?
lardo5150 said:
Forgot to ask...
Can you return it outright without getting a replacement?
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Click to collapse
Sure, just ask for refund when you fill the online return form.
If you're a silver member at Best Buy, you get 60 day returns or exchanges.
Another vote for best buy since they are swapping my six month old prime for a TF700 at no cost to me.
Sent from my Nexus 7 using xda premium
id10terrordfw said:
Another vote for best buy since they are swapping my six month old prime for a TF700 at no cost to me.
Sent from my Nexus 7 using xda premium
Click to expand...
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You got the geeksquad protection im guessing?
Sent from my EVO using xda premium
ngocdao said:
You got the geeksquad protection im guessing?
Sent from my EVO using xda premium
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Click to collapse
Didn't apply. It was swapped as a manufacturer's defect. They refunded my ADH(can't be done if it is covered under that) and I rebought it on the infinity.
Sent from my SAMSUNG-SGH-I747 using xda premium
Bestbuy for me, they let me swap my old prime to infinity, they honor 1 year manufacturer warranty,I had my 7 months just told them I'm having wifi issues and boom got lucky I guess lol, getting my infinity next week
Sent from my GT-P3113 using Tapatalk 2
id10terrordfw said:
Didn't apply. It was swapped as a manufacturer's defect. They refunded my ADH(can't be done if it is covered under that) and I rebought it on the infinity.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
opentoe said:
Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
Click to expand...
Click to collapse
It is their money.
Yeah its restocking fees n such. Im glad i live in Hawaii and its illegal to have restocking fees here
Sent from my EVO using xda premium
opentoe said:
Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
Click to expand...
Click to collapse
They refunded it to a gift card. This is Best Buy company policy. They service every item they sell. If they don't carry that product they replace it. The exchange is the remedy for them not servicing the product.
Sent from my SAMSUNG-SGH-I747 using xda premium
Jotokun said:
Best Buy's return policy is 30 days, dont throw out the box and dont take off the sticker near the dock connector with the serial number on it.
Click to expand...
Click to collapse
Actually, best buy will take it back at any time that it's still under the manufacturers warranty. I just returned my Prime that I bought in december and got a store credit.
tateg said:
Actually, best buy will take it back at any time that it's still under the manufacturers warranty. I just returned my Prime that I bought in december and got a store credit.
Click to expand...
Click to collapse
The key to that is as long as it is defective and not a serviceable SKU. Which the Prime is not serviceable, as in they can't send it off for repair.
Sent from my SAMSUNG-SGH-I747 using xda premium
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
almo40192 said:
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
Click to expand...
Click to collapse
Sad to say he was incorrect, it should have been covered under manufacturer's warranty. They should have prorated returned the ADH and let you rebuy it.
Sent from my Nexus 7 using xda premium
To add to my thread....Can anyone comment on Amazon's return policy?
I can either order from Amazon today for my TF700, or I can wait till this weekend and order through Best Buy online and skip sales tax because MO is doing a sales tax holiday weekend.
I am just curious as how easy Amazon's return policy is incase I get a defective unit.
almo40192 said:
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
Click to expand...
Click to collapse
Wow you got lucky. I dropped my galaxy tab 10.1 the other day. The screen cracked so bad it was starting to come off the sides, and the tablet wouldn't even turn on. I brought it back to best buy to get a credit since they don't sell that anymore. Best buy told me I had to send it in to get it fixed, and I won't get it back for 2-4 weeks. When I bought the warranty, however, they told me if the screen cracked I could come in and get an instant replacement since it's not worth fixing a tablet if the screen is cracked. I am now without a tablet for a month, and I had my hopes up to get the infinity. Never again am I buying a warranty from best buy.
Wen I get the tablet next month should I get best buys insurance plan? Is it worth it
Sent from my SGH-T989 using xda app-developers app
mightymike889 said:
Wen I get the tablet next month should I get best buys insurance plan? Is it worth it
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
~$350 for two years seems steep but then again....
It covers two replacements per year, any damage. Physical, take it swimming, drive over it, etc. if it breaks they fix it. period. Im going in this weekend to get it on my tablet then im coming home and unlocking it. Really, i think its expensive but over two years if i dont like something i can smash it and get them to send it off and fix it / replace it.
If your going to use it, go for it. If your not planning on using it, maybe just get the squaretrade warrenty if it applies to you. only about $100
For me, i've seen my sister accidentally drop her tablet. Boom, CID, no manufacturer warrenty. I've seen on these forums people send the tablet in for something completely unrelated and if theres ANY marks Asus can claim customer induced damage and void your warrenty. Im carefull with my stuff but Asus has NOT impressed me with these tablets. I think its worth it.
(Make sure you get the skinny on the warrentys from the sales reps, IN WRITING, and KEEP THOSE PAPERS! BestBuy is great for trying to say "oh thats not covered" and having that paper saying "uh huh this is what the sales rep told me" can save your ass. )
mightymike889 said:
Wen I get the tablet next month should I get best buys insurance plan? Is it worth it
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Get Squaretrade 2 year warranty with Accidental plan. $100. If you have a 30% coupon (easy to acquire), 70$.
I recommend if for sure, based on previous experience with their warranty program.
Sent from my ASUS Transformer Pad TF700T using xda premium
pileot said:
~$350 for two years seems steep but then again....
It covers two replacements per year, any damage. Physical, take it swimming, drive over it, etc. if it breaks they fix it. period. Im going in this weekend to get it on my tablet then im coming home and unlocking it. Really, i think its expensive but over two years if i dont like something i can smash it and get them to send it off and fix it / replace it.
If your going to use it, go for it. If your not planning on using it, maybe just get the squaretrade warrenty if it applies to you. only about $100
For me, i've seen my sister accidentally drop her tablet. Boom, CID, no manufacturer warrenty. I've seen on these forums people send the tablet in for something completely unrelated and if theres ANY marks Asus can claim customer induced damage and void your warrenty. Im carefull with my stuff but Asus has NOT impressed me with these tablets. I think its worth it.
(Make sure you get the skinny on the warrentys from the sales reps, IN WRITING, and KEEP THOSE PAPERS! BestBuy is great for trying to say "oh thats not covered" and having that paper saying "uh huh this is what the sales rep told me" can save your ass. )
Click to expand...
Click to collapse
Dont know were you got your price information at, i just bought a pad 2 days ago at best buy, its $99 for one year, with no option for renewal, and $169 for 2 years with the option for renewal. I am not sure but i believe best buys pricing is the same across the country. may be wrong, but thats definitely how much it is in Savannnah, GA. And no warranty best buy offers covers you beaking a device through dropping it or such, I asked this exact question to 2 seperate sales associates. Safest way to think of a Best Buy warranty is that you get to exchange it in the store and get a replacement right away as opposed to having to wait on shipping and such. And on most devices you can repurchase a new warranty on the exchanged device(did this with 6 XBox 360's during the red ring of death era, and with a TV i had problems with) Not trying to argue or anything, just give the OP more opinions and experiences.
I also got the $99 for one year plan, and they offered the $169 for 2 years. I've never heard of the $350 plan
I got the advanced plan which covers accidents, for 169 and is good for two years and can be extended. Since I purchased my Infinity for $347 using Best Buy price match, square trade wasn't really an option for me. With square trade, they only cover up to purchase price, and I don't think I will be able to get another one for that price for a while.
The price has gone up to 416, still good price though.
http://surefireshops.com/p/25913/AS...h Tablet (Gray)-%2d%2d-4XV8XO008S4AY1899.html
tbtaf said:
I got the advanced plan which covers accidents, for 169 and is good for two years and can be extended. Since I purchased my Infinity for $347 using Best Buy price match, square trade wasn't really an option for me. With square trade, they only cover up to purchase price, and I don't think I will be able to get another one for that price for a while.
Click to expand...
Click to collapse
Yo where can I get the price for 347 n have them match it.... Help a brotha out...
Sent from my SGH-T989 using xda app-developers app
ImYoungxD said:
Get Squaretrade 2 year warranty with Accidental plan. $100. If you have a 30% coupon (easy to acquire), 70$.
Click to expand...
Click to collapse
N where do I get the coupon to get 30% off
Sent from my SGH-T989 using xda app-developers app
mightymike889 said:
Yo where can I get the price for 347 n have them match it.... Help a brotha out...
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
its all over the forums man do a search
Sent from my ASUS Transformer Pad TF700T
http://www.squaretrade.com/
Are u getting insurance for your new S4?
I know some people think its a waste and some people live by it! Well i have squaretrade on my nexus 7 and im getting it for my s4 to. I like knowing that if i brick it or whatever that im protected. Some people will say dont brick it or whatever, lol!
So are u getting insurance on it through tmobil or whatever plan u choose??
Yes, I am. I went 1 year squaretrade with my S3 for a great price, but they don't offer it anymore so I will go with the 2-year.
For me, it's peace of mind. For something I use so much, I don't mind the cost. Just look at a couple of the recent threads about people breaking their screens. If you have insurance, you will get a new/refurb device instead of opening the case up yourself, etc.
for me not worth it i never broke a phone ever so i guess i am very careful with'em
What's the difference between square trade and asurion from att?
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Blackwolf10 said:
for me not worth it i never broke a phone ever so i guess i am very careful with'em
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Click to collapse
same here, never broken a phone before... not worth the $84+ a year plus tax (verizon charges $7/month) plus then you get charged $100 if you break it....
cheaper to just replace the parts you break imo. also ive seen some water damage tests and it seems fairly water resistance compared to the s3... obviously not considered a water resistant phone but chances are it wont get water damaged...
just be careful with it lol
^it's $99 for 2 years of ADH
I'll probably get it since I usually give my old phones to family members who tend to break
Just got two years for 85. Used a coupon code from a newsletter.
$3.50 per month is worth it. If I accidentally run over it with an Abrams tank, $99 and I get a new phone.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
cfn87 said:
Just got two years for 85. Used a coupon code from a newsletter.
$3.50 per month is worth it. If I accidentally run over it with an Abrams tank, $99 and I get a new phone.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
If only it covered lost and stolen. It's crazy that ATT went up on monthly insurance so it could include a service that no one wants.
Edit: Maybe you could share that coupon?
thacounty said:
If only it covered lost and stolen. It's crazy that ATT went up on monthly insurance so it could include a service that no one wants.
Edit: Maybe you could share that coupon?
Click to expand...
Click to collapse
i always considered lost/stolen to be kind of useless, for me at least... i never leave my phone in my car or anything, and its pretty slim chance that someone steals it right out of my pocket without me noticing lol...
though i did have a co-worker who had one stolen right at work, and i work in a verizon store... guess what? they wouldn't pull the tapes and they considered it his fault. he had insurance though so that's good.
does anyone have a squaretrade coupon code they can share with me ? id like to get 2 Years + ADH. :fingers-crossed:
After leaving my previous phone on the hood of my Jeep, safe to say I had to get insurance for my S4.
I never get a phone without insurance. Too risky, & costly.
Sent from my SGH-T999 using Tapatalk 2
I am getting best buy insurance.. its 6$ a month if you pay out right.. 10$ other wise, but the thing that is so awesome is there is no deductible! Its free if you break your phone, and geek squad, has an app even if your phones dead
it can track your phone and find it, you get the best protection with best buy, I have ausurion now and it sucked when my phone broke I had to pay 100$ best buy FTW!
Sent from my PC36100 using Xparent Skyblue Tapatalk 2
jrollercoasters said:
...and geek squad, has an app even if your phones dead...
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Click to collapse
I think you may have been lied to. How can it track a dead phone? It might tell you last known location, but it will not be able to track a dead phone.
cfn87 said:
Just got two years for 85. Used a coupon code from a newsletter.
$3.50 per month is worth it. If I accidentally run over it with an Abrams tank, $99 and I get a new phone.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
Yes, which coupon code did you use? Sharing is caring
wavrunrx said:
does anyone have a squaretrade coupon code they can share with me ? id like to get 2 Years + ADH. :fingers-crossed:
Click to expand...
Click to collapse
I'd second your request.
thacounty said:
I think you may have been lied to. How can it track a dead phone? It might tell you last known location, but it will not be able to track a dead phone.
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Click to collapse
Nop I promise you the govt can do it too as long as the battery is not removed, thats why they are making non removable batteries, look it up
Sent from my PC36100 using Xparent Skyblue Tapatalk 2
With AT&T the deductible is now $199.99 for the replacement and i think its $8/month.
jrollercoasters said:
Nop I promise you the govt can do it too as long as the battery is not removed, thats why they are making non removable batteries, look it up
Sent from my PC36100 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
I don't want to check because I don't want to know... *Puts on tinfoil hat*
jrollercoasters said:
I am getting best buy insurance.. its 6$ a month if you pay out right.. 10$ other wise, but the thing that is so awesome is there is no deductible! Its free if you break your phone, and geek squad, has an app even if your phones dead
it can track your phone and find it, you get the best protection with best buy, I have ausurion now and it sucked when my phone broke I had to pay 100$ best buy FTW!
Sent from my PC36100 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
Even if you buy your phone from another company, best buy will insure it?How long do they give you to buy insurance from them?
thepoetvd776 said:
Even if you buy your phone from another company, best buy will insure it?How long do they give you to buy insurance from them?
Click to expand...
Click to collapse
Some will, some won't. 30 days from purchase if they will.
Ok so I just killed my screen completely (had a cracked screen, replaced it with new screen and loca, but eventually the screen died from i don't know what).
1 year into 2 year contract with my step dad's family plan. If I was currently employed, i would pay up for a new phone or what not.
I see now that the S3 is $49 with new 2 year contract, would be cheaper than buying a new screen/digitizer on ebay. Any way I can work that with verizon?
I could probably sell the phone as is for around $150-200 or so, which would help cover costs of a new one, but if I say the phone is lost /stolen, that would kill the esn.. I don't know what to do at this point.
What do you guys think?
It cost $176.81 for Samsung to fix it plus it'll regain it's warranty again. Too me it's not worth renewing a 2 yr if you plan on sticking with an s3.
I was thinking of trying to get early upgrade like this, claim im not happy with the phone (like say it has been slow for 4 months or so) and want an s4.
http://www.zdnet.com/how-to-score-an-early-phone-upgrade-from-verizon-7000007917/
But a friend is telling me that they will ask for the old phone back.
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hypertek said:
I was thinking of trying to get early upgrade like this, claim im not happy with the phone (like say it has been slow for 4 months or so) and want an s4.
http://www.zdnet.com/how-to-score-an-early-phone-upgrade-from-verizon-7000007917/
But a friend is telling me that they will ask for the old phone back.
Click to expand...
Click to collapse
If you still have a year left in the contract I highly doubt that that would work.
If your local mall has a Cellairis, digitizer replacement is only $100... at least it is out here.
Sent from my SCH-I535 using xda app-developers app