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I got the tb on 3-28-11. From day 1 it has been in a protective case and has a screen cover. Today I took it out of the case and got in the phone for the SD card. When I pulled the battery out I noticed a white sticker on the battery with small d'a thru it. Then to the left while looking on the back on the left side I see a small black sticker with a white word saying void.
My question is does this mean it has water damage? I'm not sure how that's possible because I have kept it excellent condition. I have not once had the phone near water and pretty much treated this phone like gold.
Am I just reading it wrong or is there damage? I have not had any problems with the phone but I'm concerned.
behringtheweb said:
I got the tb on 3-28-11. From day 1 it has been in a protective case and has a screen cover. Today I took it out of the case and got in the phone for the SD card. When I pulled the battery out I noticed a white sticker on the battery with small d'a thru it. Then to the left while looking on the back on the left side I see a small black sticker with a white word saying void.
My question is does this mean it has water damage? I'm not sure how that's possible because I have kept it excellent condition. I have not once had the phone near water and pretty much treated this phone like gold.
Am I just reading it wrong or is there damage? I have not had any problems with the phone but I'm concerned.
Click to expand...
Click to collapse
Did you buy it from Verizon or best buy?
I'm pretty sure the void sticker is covering a screw that must be removed to open the case. Hence if you open the case this void sticker will be gone and Verizon won't honor your warranty.
Edit: there should be a white sticker with a red dot or line that will bleed and turn pinkish if there is water damage
Sent from my ADR6400L using XDA App
behringtheweb said:
I got the tb on 3-28-11. From day 1 it has been in a protective case and has a screen cover. Today I took it out of the case and got in the phone for the SD card. When I pulled the battery out I noticed a white sticker on the battery with small d'a thru it. Then to the left while looking on the back on the left side I see a small black sticker with a white word saying void.
My question is does this mean it has water damage? I'm not sure how that's possible because I have kept it excellent condition. I have not once had the phone near water and pretty much treated this phone like gold.
Am I just reading it wrong or is there damage? I have not had any problems with the phone but I'm concerned.
Click to expand...
Click to collapse
When I worked selling phones we used to use stickers like that to tell if there was water damage and sometimes they would be activated inadvertantly by customers who would take their phones into the bathroom, close the door, not have a window or fan on, and take a very hot, steamy shower. Mind you though, these were POS flip/candybar phones at the time, nothing as sophisticated as a Thunderbolt.
I bought the phone from a Verizon store in fenton Missouri. I am 99% sure it was a corporate store. I searched the back of the phone and there is no other sticker. The only one seen was on the battery.
As far as the steam in the shower the phone has not entered the bathroom once with me. I know what the white sticker would look like cause I've seen it on the back of other phones I had but not this one.
This is puzzling me and I don't want an issue exchanging this phone out in the future I have a true malfunctioning issue.
Hmm usually the sticker turns red on the battery when activated by water the void sticker is covering a screw to get to it you must tear this sticker showing you have tamper with the phone. In my opinion the phone should be fine you can buy a new battery if your worried.
Sent from my ADR6400L using XDA Premium App
JBO1018 said:
I'm pretty sure the void sticker is covering a screw that must be removed to open the case. Hence if you open the case this void sticker will be gone and Verizon won't honor your warranty.
Edit: there should be a white sticker with a red dot or line that will bleed and turn pinkish if there is water damage
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
This is true. The sticker you see is for unauthorized disassembly.
There is another indicator for water.
Kk just double checking. I've had great phones in the past but this is the first time I spent this much money on a phone. Maybe I'm just being paranoid just wanna double check just in case. But other than that I love this phone.
U don't have water damage. That's how the strickers look on the TB. The comment about the void sticker is right. Verizon uses that to make sure the casing of the phone wasn't opened.
Sent from my ADR6400L using XDA Premium App
This is the easiest void sticker though I've seen to remove its not recessed like most. If you ever need to get into the phone the sticker is easily removed with a safety pin and care and replaced just as easy.
Sent from my ADR6400L using XDA Premium App
Hey guys,
I was at work playing a mkv file in my car then I cool myself off by dripping water on me and I accidentally drip a little bit on the screen I suddenly notice my screen lowering the volume by itself and I quickly dried it off. Afterwards, I notice the screen brightest on the left side (facing up) started flickering I immediately knew there was going to be serious issues. I turned off the phone, checked the casing for any drippings and found no water drips inside the casing. I turned on the phone to find a quick pixelated screen for a quick season then booted to the HTC theme..
The phone booted to the home screen that's when the screen started to flicker similar to a computer's VGA, DVI or HDMI cable is loose in the back every pixel color on the screen starts flashing in colors. The screen turned pink then stopped working..
Here's the good news: I'm covered with tmobiles premium insurance and HTC's insurance...
Here's the bad news: I s-off, rooted and flashed a rom 12hrs ago..
Technically speaking, I'm screwed because I can't get the screen to function to revert back the changes and Idk what to do.. If you've any thoughts or ideas to help me fix this issue please I'll gladly appreciate.
There is 2 real options.
One is repair the screen all though somehow I don't think the water has caused the problem, modern mobile devices can usually withstand a small amount of water including light rain and maybe a light splash of liquid. They are all tested for this kind of thing. It sounds like something physical as I'm fairly sure it wont be the ROM to blame, so by this you should be able to claim on the insurance as its a physical defect and would of happened regardless of flashing etc. I can't be sure how successful you'll be with this though, its probably best to go to the HTC insurance for this as tmobile with blow it off as quick as possible.
The other option is not advised and is classed as insurance fraud which is highly illegal there for won't be putting it down in writing due to not wanting to upset the admins, mods and rules of the forum. But I'm sure you all know what the procedure is.
Hope this helps though bud. Good luck.
After fully inspecting the case and the phone itself.. I just realized the little drip of water could've made its way inside the phone small gap after noticing something white stuck in there..
I gotta have the idea that if the screen doesn't work then they can't see what's inside it right? lol.. I'm going to discharge the phone and let it dry then pray it works so I can revert the changes then make a claim.
Ajboricua said:
After fully inspecting the case and the phone itself.. I just realized the little drip of water could've made its way inside the phone small gap after noticing something white stuck in there..
I gotta have the idea that if the screen doesn't work then they can't see what's inside it right? lol.. I'm going to discharge the phone and let it dry then pray it works so I can revert the changes then make a claim.
Click to expand...
Click to collapse
Check your insurance policy, accidental damage might be covered. Surely they can't make all claims void if the device software has been modified. In my eyes HTC actively encourages it.
RoganTheTwat said:
There is 2 real options.
One is repair the screen all though somehow I don't think the water has caused the problem, modern mobile devices can usually withstand a small amount of water including light rain and maybe a light splash of liquid. They are all tested for this kind of thing. It sounds like something physical as I'm fairly sure it wont be the ROM to blame, so by this you should be able to claim on the insurance as its a physical defect and would of happened regardless of flashing etc. I can't be sure how successful you'll be with this though, its probably best to go to the HTC insurance for this as tmobile with blow it off as quick as possible.
The other option is not advised and is classed as insurance fraud which is highly illegal there for won't be putting it down in writing due to not wanting to upset the admins, mods and rules of the forum. But I'm sure you all know what the procedure is.
Hope this helps though bud. Good luck.
Click to expand...
Click to collapse
HTC won't blow me off despite it being rooted and having a different rom? I know tmobile would blow me off if they found out I rooted the damn thing.. Maybe idk honestly.. I could smash it to pieces and say I dropped in a 3 story building still be covered (I asked this question before purchasing the insurance haha)..
Ajboricua said:
HTC won't blow me off despite it being rooted and having a different rom? I know tmobile would blow me off if they found out I rooted the damn thing.. Maybe idk honestly.. I could smash it to pieces and say I dropped in a 3 story building still be covered (I asked this question before purchasing the insurance haha)..
Click to expand...
Click to collapse
The best option is probably let the device dry off. Reboot it in a few hours, assess the damage if any, if its fixable or fine go for that, if its beyond fixing then take it as far as you see fit mate
Try drying your phone out on a windowsill or somewhere else warm, with the back case off and the battery out for a few hours, then give the phone a try again.
If that doesnt work then I suggest following RoganTheTwat's advice! You should be ok with the root situation...
RoganTheTwat said:
The best option is probably let the device dry off. Reboot it in a few hours, assess the damage if any, if its fixable or fine go for that, if its beyond fixing then take it as far as you see fit mate
Click to expand...
Click to collapse
Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
I would say Take battery off and the cover then try to keep the phone in a warm dry environment
very important to keep battery out and phone off since there is a sign of possible water damage.
the drying part you can keep it in a zip lock bag of rice it will help absorbing moisture and water.
or "Carefully with this one" wrap it up with cotton cloth and apply Warm air by a hair dryer( Do NOT set it on HOT ) apply it randomly don't constraint on one area and make sure you keep distant.
let me how that work Good Luck
Ajboricua said:
Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
Click to expand...
Click to collapse
No problem mate. This is what forums are for, helping people
pour more water in it
You could remove root and go back to s-on if it let's you
Sent from my HTC Sensation Z710e using XDA App
get a bowl of uncooked rice, put the phone inside the bowl and make sure you cover it so that air won't be able to get in. leave it for a day.. also make sure that the phone is off.. you can take the battery out to be safe.. always works.. saved a lot of my friends phone, including one who dropped her cp on a toilet bowl.
tinky1 said:
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
Click to expand...
Click to collapse
This was accidental damage I didn't purposely pour drips of water onto my phone because I wanted to know what will happen. There's no fraud under tmobile's policy if I claim it to be accidental or anything else.. I'm paying $7mo for premium insurance.
medoo313 said:
I would say Take battery off and the cover then try to keep the phone in a warm dry environment
very important to keep battery out and phone off since there is a sign of possible water damage.
the drying part you can keep it in a zip lock bag of rice it will help absorbing moisture and water.
or "Carefully with this one" wrap it up with cotton cloth and apply Warm air by a hair dryer( Do NOT set it on HOT ) apply it randomly don't constraint on one area and make sure you keep distant.
let me how that work Good Luck
Click to expand...
Click to collapse
I put it in a rice zip-lock bag next to my computer then I'll wrap it with cotton cloth and apply warm air. I'll post results in about 7hrs.
Thanks everyone for the support
to OP. i dropped my HD2 into the bowl while it was flushing for a good 3 seconds. Didn't work for 5 days. But its still working till now (for more than a year.) i just opened up all the casings and let it dry
tinky1 said:
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
Click to expand...
Click to collapse
Hahahahahaaha !!!
Ajboricua said:
Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
Click to expand...
Click to collapse
Ha! I RoganTheTwat XD
Sent from my HTC Sensation 4G using XDA Premium App
krat0s123 said:
get a bowl of uncooked rice, put the phone inside the bowl and make sure you cover it so that air won't be able to get in. leave it for a day.. also make sure that the phone is off.. you can take the battery out to be safe.. always works.. saved a lot of my friends phone, including one who dropped her cp on a toilet bowl.
Click to expand...
Click to collapse
Finally, someone with some sense...Moisture will get into that thing like its no ones business if you let it.
If the rice doesnt work, try something stronger. You can get stuff at the grocery store that is meant for drying out moist rooms. I use it to keep the bathroom dry.
Matt
mrg02d said:
Finally, someone with some sense...Moisture will get into that thing like its no ones business if you let it.
If the rice doesnt work, try something stronger. You can get stuff at the grocery store that is meant for drying out moist rooms. I use it to keep the bathroom dry.
Matt
Click to expand...
Click to collapse
Or just raid your gf's closet and jam a tampon into the MicroUSB port..
Reading a thread here on XDA, I decided to look at my water damage indicator out of curiosity.
To my surprise, the water damage indicator had been triggered... well, only half of it has been triggered. I've never thrown it in water. It's never come in contact with water at all.... although, I do keep it in my pocket and the temperature around here is humid as all hell. The phone works fine, hell, there's nothing wrong with this phone. I'm just trying to rack my brain thinking what could have triggered it.
Is there anything I can do? Am I out of warranty? Are there more water damage indicators inside the phone that would prove this phone has not been water damaged? Does HTC have the same water damage policy like Apple? (where Apple will inspect the device a second time to find out if the indicator was falsely triggered)
Probably from moisture in the air.
Do you have it in the bathroom while you take showers? Because that could cause it.
Sent from my HTC One XL
When you take hot showers, leave your phone out of the bathroom. That will trigger it
Sent from my HTC One XL using xda app-developers app
I've seen this before, where several XDA users on past HTC devices reported the stickers changed colors, despite no known exposure to moisture. As mentioned, even highly humid environments may trigger the stickers to change. But I bet its possible that some stickers are defective altogether, and turn pink for no reason.
Not sure how AT&T deals with the stickers, if you go through them. But other folks on these forums report that HTC is pretty fascist about the stickers. If its pink, they will deny your warranty and send the phone back to you. They don't do any "secondary" inspections that I know of.
rpomponio said:
When you take hot showers, leave your phone out of the bathroom. That will trigger it
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
redpoint73 said:
I've seen this before, where several XDA users on past HTC devices reported the stickers changed colors, despite no known exposure to moisture. As mentioned, even highly humid environments may trigger the stickers to change. But I bet its possible that some stickers are defective altogether, and turn pink for no reason.
Not sure how AT&T deals with the stickers, if you go through them. But other folks on these forums report that HTC is pretty fascist about the stickers. If its pink, they will deny your warranty and send the phone back to you. They don't do any "secondary" inspections that I know of.
Click to expand...
Click to collapse
Hmm, while I don't take my phone into the showers, I do encounter similar environments with conditions like a hot bathroom. (Think kitchen and freezers, etc.)
Is there anything I can do? Am I screwed out of a warranty? Should I bleach the sticker?
MyxoFish said:
Hmm, while I don't take my phone into the showers, I do encounter similar environments with conditions like a hot bathroom. (Think kitchen and freezers, etc.)
Is there anything I can do? Am I screwed out of a warranty? Should I bleach the sticker?
Click to expand...
Click to collapse
If there is nothing wrong with the phone, don't mess with it. Sticking bleach in your phone is going to be worse than just some sticker being pink.
Plus, HTC always puts multiple moisture sensors in their phones. So you're not going to be able to get to all of them unless you take the phone apart. Again, you're likely to just do more damage than good.
If for some reason, you need to return your phone for repair, then maybe worry about it. Otherwise, if its not broke, don't fix it.
Not to bring back a dead thread, but my internal mic stopped working on my phone, and I took a look at the water damage sensor, the same thing had happened, half of it was red the other half white. My phone has NEVER been exposed to water, but it is possible that standard California moisture is to blame. AT&T would have denied my warranty claim because the sticker is pink, so I simply scratched off the sticker and replaced with a white label the same size and got it swapped out.
I couldn't find the water damage sticker on my HTC one X. Where it is supposed to be? I've looked at the SIM slot and there is nothing there. My phone has been to HTC repair once, is it possible that they took it out for any reason?
dakial said:
I couldn't find the water damage sticker on my HTC one X. Where it is supposed to be? I've looked at the SIM slot and there is nothing there. My phone has been to HTC repair once, is it possible that they took it out for any reason?
Click to expand...
Click to collapse
I think some has mentioned that there may be one inside the headphone jack. As I mentioned above, HTC typically installs multiple stickers, and they are not always in the same locations (even for the same model phone). There are probably also stickers inside that you can't see unless you take the phone apart.
I dropped my A2 into a bowl of water amd now have the red dot of death (moisture indicator)....dried out in bag of rice and now seems that the screen is shading lighter in spots, like streaking. Would Moto take phone back with moisture damage? Moto knows I was rooted because of signing up for the soak test.I do have insurance on phone, but, it's $125.00 to replace it. Just looking for some cheaper alternatives if anybody has an idea. Thanks
body glove cover
with the cover from "body glove" made it 2 minutes in hot tub.
Not the smartest but kept all moisture out.
captaincado said:
I dropped my A2 into a bowl of water amd now have the red dot of death (moisture indicator)....dried out in bag of rice and now seems that the screen is shading lighter in spots, like streaking. Would Moto take phone back with moisture damage? Moto knows I was rooted because of signing up for the soak test.I do have insurance on phone, but, it's $125.00 to replace it. Just looking for some cheaper alternatives if anybody has an idea. Thanks
Click to expand...
Click to collapse
If you can fry the motherboard, and open a warranty service ticket through Moto, you can send it back to them. The will ask that you remove the battery (which has its own water sensitive sticker on it), the sd card, the SIM, and the back cover plate, and send to them. I actually removed the sticker under the battery, where the serial number is found, after hooking my A2's motherboard up to a car battery. They replaced it in less than a week. All this assumes you're still within the 1 year manufacturer warranty.
537magspc said:
with the cover from "body glove" made it 2 minutes in hot tub.
Not the smartest but kept all moisture out.
Click to expand...
Click to collapse
This doesn't help the OP, nor does it address the concerns. If you're going to post something, make sure it's a useful post -not something that's just dribble (No pun intended).
Brought to you by Carl's Jr.
@Apex_strider: That aint cool man. Thats fraud.
@OP: your SOL. Water damage voids ALL warranties.
MotoMudder77 said:
@Apex_strider: That aint cool man. Thats fraud.
@OP: your SOL. Water damage voids ALL warranties.
Click to expand...
Click to collapse
It's no more fraudulent than purposefully flashing to perma-hard brick the device. Nobody asked anyone to agree or approve. Trust me, after you've had to deal with your new A2 after a while, you'll have no qualms in screwing Motorola if needed. A warranty is a warranty, if it doesn't power on, how it got there is inconsequential. I never stated I filed a claim through insurance for a new phone, that would have perhaps been the only way I could see something categorically considered as 'fraud'.
"@OP: your SOL. Water damage voids ALL warranties." So does rooting...
Brought to you by Carl's Jr.
Ok, enough nonsense about "perma-bricking" etc.
I think most people, have rooted, bricked their device, tried installing some stock rom to screw it up enough so they can get warranty.
But, XDA is not a place to discuss how to "pull one over" on manufacturers. We can leave it up to the owner to decide.
So you guys give it a rest.
So you dropped it in the water. Suck it up, and own up to it.
MD
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Yeah this happens. A bit of torsion and it's cracked
Sent from my Nexus 5 using Tapatalk
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
Nexus 5 Side cracked
bblzd said:
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
not at all. the case im using is from casology
http://www.amazon.com/Caseology-Goo...=1397520186&sr=8-6&keywords=caseology+nexus+5
it comes on and off really easy.
Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
You would think that this type of issue would be covered under warranty
coolmaster121 said:
You would think that this type of issue would be covered under warranty
Click to expand...
Click to collapse
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
Nocturnal86 said:
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
Click to expand...
Click to collapse
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
coolmaster121 said:
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
Click to expand...
Click to collapse
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
coolmaster121 said:
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
Click to expand...
Click to collapse
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
Click to expand...
Click to collapse
How could I crack the side of the phone like that by sitting on the phone?
1. The screen would crack
2. Both sides would crack
3. The crack would be all the way down the side. But it only goes to the sim entrance.
Also, never put the phone in my back pocket, its way too bulky with the case one it.
And, there is another person with a hardshell case who just added that they have the same issue on a White Nexus 5.
PS "Mate"? I'm an adult, if I screw up i take the responsibility, but if the stuff that I pay for has a defect I expect the party providing support to take care of the issue.
Also, if you purchased the N5 at the Google Play store, here is the info about getting support for your phone:
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
Ref: http://www.lg.com/us/support-mobile/lg-LGD820
bmfv said:
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
Click to expand...
Click to collapse
Contact Google and see what they say about this issue.
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
http://www.lg.com/us/support-mobile/lg-LGD820
gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Click to expand...
Click to collapse
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
hutchy69 said:
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
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I posted this about 2 days ago, and we have 3 people reporting the same issue.
I have a feeling this is an issue with the white model of the phone only as the plastic that is on the sides of the phone is different then the Black or Red models.
I wish more people with the crack were aware of this post and would comment here with pictures. I am sure that Google would see that there seems to be a trend and start doing something about it. If you guys can share this so people realize that this is a defect, and maybe we can do something about this.
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
GldRush98 said:
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
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Click to collapse
I've got the letters peeling problem too on the White. I just put a skin from Dbrand on the back to cover the lettering.
vin4yak said:
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
Click to expand...
Click to collapse
You are comparing a dent on the back of a metal phone to a hairline crack in spots that it would be almost impossible to induce a crack of that nature even if one tried.
1. The case sides are actually pretty loose, I can easily bend them away from the sides, top and bottom of the phone
2. If the phone was hit on something while in a case the case would absorb that impact
2.a. I have seen drop tests of this phone, the screen shatters, the sides stay intact, no cracks. In other drop tests in a case the phone is completely fine, no cracks on the screen or the body. So the statements that removing the phone from the case or the case being too tight are complete BS.
3. LG's Warranty does state that they don't cover cosmetic issues. I know this, I have this info in previous posts. My point is that this is a manufacturing defect, and it should be covered by the manufacturer. I believe there are laws that protect the consumer against this kind of BS.
4. Also, per warranty info, Google is responsible for servicing these devices if they are purchased from the Google Play Store. See my previous posts.
I will make a video of my phone and case and the condition of both when I get home from the office today post it on YouTube and get a link in to this thread.
I do appreciate your feedback though.
Got a response from LG on Twitter:
https://twitter.com/LGUS/status/456181193437110273
After reading this thread I just had to go look. I have one above the Simtray. Not as prominent as you guys, but its there. I still have the tape on the sides in a cruzerlite TPU case. I have noticed myself sitting on the phone sometimes in my pocket jumping in the truck. Will always be in a case not that worried / (OCD) Oh well you should see the N4. The dude I bought that from replaced the battery and didnt take out the sim tray.