Hey guys,
I've had my tablet now for a few months and my screen just got a black horizontal line 1px wide and about a little less than half way down the screen. Its there as soon as my screen starts up.
I've tried rebooting, cold reboots, clearing cache by going into the boot menu. My fear is that when I was trying to root it initially I unlocked it by mistake I've heard this voids my warranty. Not sure if this is related but I was running Myboy a gameboy advanced emulator when the line appeared. Thanks!!
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Try factory restore. If that doesn't work, you will have to RMA.
Your warranty is void once you unlock the tablet so you will have to pay for the repairs unless you have warranty with Squaretrade.
Drat that's what I was afraid of... Thanks for your help. Would you by chance know roughly what it would cost? I'm guessing like labor and a new screen?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
theman88 said:
Drat that's what I was afraid of... Thanks for your help. Would you by chance know roughly what it would cost? I'm guessing like labor and a new screen?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
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No idea how much repairs are for replacing the display. Probably in the range of 150-200? Hell they can charge you 300$...
This reviewer also had the black lines that randomly appeared on the screen as she was comparing the tablets...
http://www.transformerforums.com/fo...sion/27093-lines-across-infinity-display.html
Skip to 3:35 and watch the lines just appear out of no where.
She wrote "our 32 day old Transformer TF700's display quit on us during this smackdown, with two black lines (white and blue when viewing a black background) appeared across the display. Rebooting the tablet didn't fix the problem, nor did a factory restore. After the problems with the Transformer Prime, I'm not feeling warm and fuzzy as I send it the TF700 in for an RMA repair. "
This probably happened to you too.
How old is the tablet? If it's under 60 days of purchase, you can get a Squaretrade warranty for 100$ (70$ with 30% coupon) and they will repair it for you.
I just checked my order Ive just had it over 1 month. Thanks for the info about square trade Ill look into it.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Related
I am thinking about sending in my transformer for RMA. My warranty ends in a couple months and I have had some obvious light bleeding from the bottom, and a little on the side if my screen. My question is, has anyone sent in their tablet to Asus for this problem? If so, did they actually fix it? Or did they replace it? Also how long was the turnaround from sending it to getting it back? Thanks in advance.
Sent from my SPH-D710 using xda app-developers app
Got my Infinity yesterday - loving it so far. I was worried after all the negativity on the forums over the last few weeks, but I couldn't be happier.
My one issue is with the brightness of the screen. I know some people have taken issue with the auto-dimming feature. I have the complete opposite problem - I can't adjust the brightness of my screen! Moving from balanced to power saving to performance makes no difference. Turning on Super IPS? No difference.
Am I doing something bone-headed? Anyone else have this problem?
LiquidRock said:
Got my Infinity yesterday - loving it so far. I was worried after all the negativity on the forums over the last few weeks, but I couldn't be happier.
My one issue is with the brightness of the screen. I know some people have taken issue with the auto-dimming feature. I have the complete opposite problem - I can't adjust the brightness of my screen! Moving from balanced to power saving to performance makes no difference. Turning on Super IPS? No difference.
Am I doing something bone-headed? Anyone else have this problem?
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Just tried a factory reset - made no difference whatsoever. No matter what setting I choose for screen brightness, it never changes....
Any ideas? Should I just return it?
LiquidRock said:
Just tried a factory reset - made no difference whatsoever. No matter what setting I choose for screen brightness, it never changes....
Any ideas? Should I just return it?
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Click to collapse
It appears that there is a issue, if you reset the tablet and its the same you should exchange it. Try the small reset hole also.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Did any firmware update happen?
grneyez said:
It appears that there is a issue, if you reset the tablet and its the same you should exchange it. Try the small reset hole also.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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Would I use the reset hole when the tablet is on or off?
Many thanks
Andrew
When the tablet is on.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
KangLx said:
Did any firmware update happen?
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Yes, I upgraded to the new firmware when I first set up the tablet
LiquidRock said:
Yes, I upgraded to the new firmware when I first set up the tablet
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Don't know if that makes a difference as I am running the updated firmware with no issue.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
grneyez said:
Don't know if that makes a difference as I am running the updated firmware with no issue.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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It's very strange - the screen itself is beautiful and responsive to touch. It's just it appears the brightness cannot be altered!
LiquidRock said:
It's very strange - the screen itself is beautiful and responsive to touch. It's just it appears the brightness cannot be altered!
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If you touch ISP and Auto brightness does it do anything?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
grneyez said:
If you touch ISP and Auto brightness does it do anything?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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No. I can move the slider up and down the scale, but it doesn't have any effect on the brightness. Very strange.
LiquidRock said:
No. I can move the slider up and down the scale, but it doesn't have any effect on the brightness. Very strange.
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Send it back and get a replacement, not worth the aggravation.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
grneyez said:
Send it back and get a replacement, not worth the aggravation.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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Sadly, that looks like what I'll be doing
LiquidRock said:
Sadly, that looks like what I'll be doing
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Hopefully the replacement works out for you. Good luck.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
hope this video illustrates the problem
I took this short video to try and better illustrate the problem:
http://www.youtube.com/watch?v=cJks5di45iE&feature=youtu.be
Anyone got any ideas? I can return it to Amazon fairly painlessly, but it's a shame as otherwise it's a great bit of kit.
Grateful for any additional thoughts people might have.
LiquidRock said:
I took this short video to try and better illustrate the problem:
http://www.youtube.com/watch?v=cJks5di45iE&feature=youtu.be
Anyone got any ideas? I can return it to Amazon fairly painlessly, but it's a shame as otherwise it's a great bit of kit.
Grateful for any additional thoughts people might have.
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Click to collapse
Your issue more than likely will not be solved on the forums anytime soon. Amazon is very good at exchanging defective items usually shipping it the next day. Your stressing over this to much, and you don't have to. It cost you nothing to exchange the tablet.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Same thing
Just wanted to let you know I'm having the same problem. I've tried a factory restore as well still no brightness control. Thing that sucks is I returned my prime for a screen defect, now I get a faulty infinity. I'm beginning to question asus quality at this point and starting to think about perhaps getting a Google nexus 7 even with its limitations.
C-Mo said:
Just wanted to let you know I'm having the same problem. I've tried a factory restore as well still no brightness control. Thing that sucks is I returned my prime for a screen defect, now I get a faulty infinity. I'm beginning to question asus quality at this point and starting to think about perhaps getting a Google nexus 7 even with its limitations.
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Isnt Asus building the GN7 also?
Either way, defects will happen. Send it to back and Amazon will make it right -- it's worth the two days. I've had none of the problems that people are describing with their Infinitys
Good point cinco5 ugh. I forgot they manufactured it. They are at 2strikes, I guess I'll give them 3.
I am noticing an issue with a screen flicker in some applications with a line drawing across the screen for a split second. It occurs most when using rdp apps but just saw it happen while typing this post. it's about 3/4 of the way up the screen when in landscape. Usually a black line that disappears quickly, like a graphics corruption issue. Already did a factory reset, saw the same thing on another tf700... anyone else?
Sent from my ASUS Transformer Pad TF700T using xda premium
jordanmw said:
I am noticing an issue with a screen flicker in some applications with a line drawing across the screen for a split second. It occurs most when using rdp apps but just saw it happen while typing this post. it's about 3/4 of the way up the screen when in landscape. Usually a black line that disappears quickly, like a graphics corruption issue. Already did a factory reset, saw the same thing on another tf700... anyone else?
Sent from my ASUS Transformer Pad TF700T using xda premium
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Same thing for me after update to JB. Copilot and Cool reader.
You're not crazy, saw this happen while using the Nook app as well. I hope ASUS is aware of this bug
I've been noticing this issue in Tapatalk the most - probably because it's most noticeable on a white background...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
same here.... mostly with apps that are being resized because they are not fully for tablets
I am seeing this more and more, and not just with resized apps. Just had it with the gallery.... i have seen this with 3 infinity tabs so far and they were all bought at different times. I can only describe it as a graphics driver issue, anyone else seeing this?
Sent from my ASUS Transformer Pad TF700T using xda premium
Same here.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Same for me too unfortunately. I can't even play Horn, GTA3, Black Ops Zombies, or any graphic intense game. It really sucks! Horn worked just fine until the last OTA I accepted. Still on ICS, havent taken the JB update as I'm gonna unlock bootloader and get nvflash going first. Hoping I can cure the issue with a custom Rom *crossing fingers*
Sent from my EVO using xda premium
stanglifemike said:
Same for me too unfortunately. I can't even play Horn, GTA3, Black Ops Zombies, or any graphic intense game. It really sucks! Horn worked just fine until the last OTA I accepted. Still on ICS, havent taken the JB update as I'm gonna unlock bootloader and get nvflash going first. Hoping I can cure the issue with a custom Rom *crossing fingers*
Sent from my EVO using xda premium
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You got black ops zombies working...? how???
I noticed my TF700 is suffering from contrast degradation after prolonged use. I could be using the browser and then the screen seems to kinda whiten up a bit more then usual. It's still readable but noticeable. Wondering if anyone else is noticing this and if it has been noticed does it get worst because mine is happening more often now.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Turned off Auto Brightness?
Turned off Battery Saving? Not the speed toggle, the one in settings that turns on when battery gets low. This has an auto-contrast.
So that settings / power savings / first selection battery saver. Thanks I will post results.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
I'm still getting the weird contrast.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
It sounds like the effects of the Asus "Smart Backlight Adjuster". Go to "Settings->Asus Customized Settings->Enable Smart Backlight Adjuster" and uncheck that option - I think that will solve your issue... This is completely different (and separate from) the auto-brightness setting.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Thanks I will try it when I get home. Kinda driving me nuts. Instead of the solid black letters I get light grey letters. Harder to read. Just started happening maybe 2 weeks ago.
Sent from my LG-P999 using Tapatalk 2
Eroc162 said:
Thanks I will try it when I get home. Kinda driving me nuts. Instead of the solid black letters I get light grey letters. Harder to read. Just started happening maybe 2 weeks ago.
Sent from my LG-P999 using Tapatalk 2
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Are you talking about xda? If so change your theme to xda 2010 at the bottom
It starts up fine then after a while when it gets warm everything gets lighter. More noticeable when browsing the web.
Sent from my LG-P999 using Tapatalk 2
Eroc162 said:
It starts up fine then after a while when it gets warm everything gets lighter. More noticeable when browsing the web.
Sent from my LG-P999 using Tapatalk 2
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Hmm, that actually sounds a little more serious that just the setting that I talked about a few posts back... Almost sounds like a hardware issue.
Let us know what you find out - a picture would also help. In fact, if you take a screenshot with the TF700 and post the picture and the picture looks fine, then it would definitely be a hardware problem (the screenshot would capture what is supposed to be displayed - if it's a hardware problem, the screenshot would look normal to everyone else, but would still look bad to you, if that makes any sense)...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I have the same problem, noticed yesterday for the first time. It looks as if contrast is lower and brightness higher than normal.
I am still within my 30 day best buy return period, should I consider returning it? I have unlocked it, would best buy care?
Sent from my GT-I9300 using xda app-developers app
Yeah that's what Im experiencing. I have a square trade warranty but I'm curious to see how they will remedy this. They would have to use it for a bit till it warms up.
Sent from my LG-P999 using xda premium
jtrosky said:
It sounds like the effects of the Asus "Smart Backlight Adjuster". Go to "Settings->Asus Customized Settings->Enable Smart Backlight Adjuster" and uncheck that option - I think that will solve your issue... This is completely different (and separate from) the auto-brightness setting.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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Tried this just now and first impression is positive, I hope it stays like that. Thanks
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
This is smart dimmer activating..
Two days later and haven't noticed the issue reappearing. Deactivating that setting fixed it for me.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Yeah its working for me also. I'm happy. Thanks
Sent from my LG-P999 using Tapatalk 2
Cool - glad that if fixed it for you guys. Personally, I don't know what Asus was thinking with that one! It's utterly horrible! At least they finally provided a setting for it (previously, you had to be rooted and type some commands @ the Android command-prompt to disable it)!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Out of nowhere today, I started having problems with my screen. When I press the left middle of the screen, it shows me pressing 2 inches above that. My keyboard in that area, is non responsive, and when I'm in apps and trying to navigate, it gets all haywire on me.
Is their a way to get it calibrated? To stop the intermittent failure of my screen in certain areas.?
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Is this happening with power connected or without?
Saw a neat clip once of the screen's different feedback between connected and not. When was connected to power, user showed how his touch input resulted in erroneous touch all over the place.
Sent from my ADR6400L using xda app-developers app
At first I thought it was during connection. But now it happens intermittently with other without power. When I called Asus. They said it's the "Digitizer" I'm under warranty, but If theirs a fix we can do on our own, I'm all for it.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Unfortunately, it probably is hardware-not software related. Get a RMA and send it in....
If you want to narrow it down some more, you could enable"show touches" in Developer Options.
But I doubt that it would help...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
berndblb said:
Unfortunately, it probably is hardware-not software related. Get a RMA and send it in....
If you want to narrow it down some more, you could enable"show touches" in Developer Options.
But I doubt that it would help...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
That's exactly what I did, to know that when I touch one spot on the screen, it showed the actual touch, two inches above where I was actually pressing. What's maddening is, it doesn't happen all the time. Just different times throughout the day.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Hopefully forum will let me post this link (still a new born here).
This is the video I saw, though I now see it is for the prime, but anyways take a look at the symptoms he had, and try and find that app he loaded, maybe can help you narrow problem down...
https://www.youtube.com/watch?v=W8H6P-_oy0Q&feature=youtube_gdata_player
Sent from my ADR6400L using xda app-developers app
It does sound like a hardware issue with the digitizer. Sending it in might be the only way to know for sure and to fix it. It is under warranty, so you won't be charged anything. Try doing a full factory reset first before sending it, though. There could be small chance that it fixes it that way.