Can't adjust brightness.... - Asus Transformer TF700

Got my Infinity yesterday - loving it so far. I was worried after all the negativity on the forums over the last few weeks, but I couldn't be happier.
My one issue is with the brightness of the screen. I know some people have taken issue with the auto-dimming feature. I have the complete opposite problem - I can't adjust the brightness of my screen! Moving from balanced to power saving to performance makes no difference. Turning on Super IPS? No difference.
Am I doing something bone-headed? Anyone else have this problem?

LiquidRock said:
Got my Infinity yesterday - loving it so far. I was worried after all the negativity on the forums over the last few weeks, but I couldn't be happier.
My one issue is with the brightness of the screen. I know some people have taken issue with the auto-dimming feature. I have the complete opposite problem - I can't adjust the brightness of my screen! Moving from balanced to power saving to performance makes no difference. Turning on Super IPS? No difference.
Am I doing something bone-headed? Anyone else have this problem?
Click to expand...
Click to collapse
Just tried a factory reset - made no difference whatsoever. No matter what setting I choose for screen brightness, it never changes....
Any ideas? Should I just return it?

LiquidRock said:
Just tried a factory reset - made no difference whatsoever. No matter what setting I choose for screen brightness, it never changes....
Any ideas? Should I just return it?
Click to expand...
Click to collapse
It appears that there is a issue, if you reset the tablet and its the same you should exchange it. Try the small reset hole also.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Did any firmware update happen?

grneyez said:
It appears that there is a issue, if you reset the tablet and its the same you should exchange it. Try the small reset hole also.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Would I use the reset hole when the tablet is on or off?
Many thanks
Andrew

When the tablet is on.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

KangLx said:
Did any firmware update happen?
Click to expand...
Click to collapse
Yes, I upgraded to the new firmware when I first set up the tablet

LiquidRock said:
Yes, I upgraded to the new firmware when I first set up the tablet
Click to expand...
Click to collapse
Don't know if that makes a difference as I am running the updated firmware with no issue.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

grneyez said:
Don't know if that makes a difference as I am running the updated firmware with no issue.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
It's very strange - the screen itself is beautiful and responsive to touch. It's just it appears the brightness cannot be altered!

LiquidRock said:
It's very strange - the screen itself is beautiful and responsive to touch. It's just it appears the brightness cannot be altered!
Click to expand...
Click to collapse
If you touch ISP and Auto brightness does it do anything?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

grneyez said:
If you touch ISP and Auto brightness does it do anything?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
No. I can move the slider up and down the scale, but it doesn't have any effect on the brightness. Very strange.

LiquidRock said:
No. I can move the slider up and down the scale, but it doesn't have any effect on the brightness. Very strange.
Click to expand...
Click to collapse
Send it back and get a replacement, not worth the aggravation.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

grneyez said:
Send it back and get a replacement, not worth the aggravation.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Sadly, that looks like what I'll be doing

LiquidRock said:
Sadly, that looks like what I'll be doing
Click to expand...
Click to collapse
Hopefully the replacement works out for you. Good luck.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

hope this video illustrates the problem
I took this short video to try and better illustrate the problem:
http://www.youtube.com/watch?v=cJks5di45iE&feature=youtu.be
Anyone got any ideas? I can return it to Amazon fairly painlessly, but it's a shame as otherwise it's a great bit of kit.
Grateful for any additional thoughts people might have.

LiquidRock said:
I took this short video to try and better illustrate the problem:
http://www.youtube.com/watch?v=cJks5di45iE&feature=youtu.be
Anyone got any ideas? I can return it to Amazon fairly painlessly, but it's a shame as otherwise it's a great bit of kit.
Grateful for any additional thoughts people might have.
Click to expand...
Click to collapse
Your issue more than likely will not be solved on the forums anytime soon. Amazon is very good at exchanging defective items usually shipping it the next day. Your stressing over this to much, and you don't have to. It cost you nothing to exchange the tablet.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Same thing
Just wanted to let you know I'm having the same problem. I've tried a factory restore as well still no brightness control. Thing that sucks is I returned my prime for a screen defect, now I get a faulty infinity. I'm beginning to question asus quality at this point and starting to think about perhaps getting a Google nexus 7 even with its limitations.

C-Mo said:
Just wanted to let you know I'm having the same problem. I've tried a factory restore as well still no brightness control. Thing that sucks is I returned my prime for a screen defect, now I get a faulty infinity. I'm beginning to question asus quality at this point and starting to think about perhaps getting a Google nexus 7 even with its limitations.
Click to expand...
Click to collapse
Isnt Asus building the GN7 also?
Either way, defects will happen. Send it to back and Amazon will make it right -- it's worth the two days. I've had none of the problems that people are describing with their Infinitys

Good point cinco5 ugh. I forgot they manufactured it. They are at 2strikes, I guess I'll give them 3.

Related

Screen Flicker

So, I just bought the tablet today, and I really like it, minus a rather strange issue.
I read about the firmware update to .29 that would resolve the screen flickering issue, but when running the firmware update out of the box I am now on .30, and the screen still flickers.
I have played around with settings and such, but I haven't found a way to get rid of the flickering, even on the latest firmware. Is there a way to resolve this? Perhaps flashing the .29 firmware when in recovery, and if so how do I do that?
And it is not just specifically the "flicker from the left side of the left side of the screen" issue. It seems to happen all over the place, it is really noticeable in the app drawer, all the icons flicker like the image is unstable.
Sent from my HTC One X using xda premium
Hi, I just got mine as well. I had some weird flickering issues which I managed to get rid of by turning off the auto-brightness setting. HTH.
No that didn't help...in fact that seemed to make it worse. I am starting to wonder if its a hardware defect. I do have two weeks to exchange it.
Sent from my HTC One X using xda premium
Try doing a factory reset. If that doesn't work return it for an exchange.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
jgaf said:
Try doing a factory reset. If that doesn't work return it for an exchange.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Click to expand...
Click to collapse
I actually did that last night. Still the same thing. Must be an actual hardware defect. I assume other TF300 users do nit have this issue?
Sent from my HTC One X using xda premium
return it and get a new one
nooktablet said:
return it and get a new one
Click to expand...
Click to collapse
Problem solved! They gave me a full refund!

Disable SmartDimmer

I got my TF300T a couple of weeks ago and I'm generally pleased with it but one thing that is driving me insane is this auto contrast / brightness function that is always running on this tablet. When watching a movie or youtube clip with bright content then you can clearly see the brightness and contrast constantly changing, most visible on low brightness in a dark room.
I have not rooted my tablet yet but I think I'm going to do it soon, but today I saw this fix from the TF700 forum and I was wondering if this also work on the TF300?
http://forum.xda-developers.com/showpost.php?p=29819724&postcount=61
Has anyone tried it yet, because if it works then I'll definitely be rooting it.
vippe said:
I got my TF300T a couple of weeks ago and I'm generally pleased with it but one thing that is driving me insane is this auto contrast / brightness function that is always running on this tablet. When watching a movie or youtube clip with bright content then you can clearly see the brightness and contrast constantly changing, most visible on low brightness in a dark room.
I have not rooted my tablet yet but I think I'm going to do it soon, but today I saw this fix from the TF700 forum and I was wondering if this also work on the TF300?
http://forum.xda-developers.com/showpost.php?p=29819724&postcount=61
Has anyone tried it yet, because if it works then I'll definitely be rooting it.
Click to expand...
Click to collapse
I haven't tried but I don't see how it wouldn't work, since the original tweak was found by a nexus 7 user.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
This path wasn't correct for me - /sys/devices/tegradc.0/smartdimmer/
I had to use /sys/devices/nvhost/tegradc.0
Oh god thank you!! I'm gonna try this tonight, the auto contrast thing was driving me crazy.
hey this problem only happens in power saving mode, right?
Sadly, cannot seem to find any fix for non-rooted device like mine atm. All my android devices are usually on auto-brightness but it's unusable in tf300, that's my only gripe on this pad.
Tapatalked from my HOX
Rycon33 said:
Sadly, cannot seem to find any fix for non-rooted device like mine atm. All my android devices are usually on auto-brightness but it's unusable in tf300, that's my only gripe on this pad.
Tapatalked from my HOX
Click to expand...
Click to collapse
just root yours then
i just rooted mine with this method and it worked http://forum.xda-developers.com/showthread.php?t=1689193
Noob question. I don't know how to do this. What's su? What's terminal? Please help me what do I need to do to disable this feature, thanks. Mine is rooted.
Sent from my ASUS Transformer Pad TF300T
nooktablet said:
Noob question. I don't know how to do this. What's su? What's terminal? Please help me what do I need to do to disable this feature, thanks. Mine is rooted.
Sent from my ASUS Transformer Pad TF300T
Click to expand...
Click to collapse
Download Terminal Emulator from the market and then type in the commands. When you type SU in terminal it gives superuser permission to the running terminal so you can type in the tweaks.
If I unlock the screen, around all the texts there is black framing until after one second or two it goes away...is this the auto contrast?
This doesn't work for me on my 300. It's an invalid directory because there is no tegradc.0 folder under /sys/devices
Sent from my HTCEVO3D using Tapatalk 2
sporez said:
This doesn't work for me on my 300. It's an invalid directory because there is no tegradc.0 folder under /sys/devices
Sent from my HTCEVO3D using Tapatalk 2
Click to expand...
Click to collapse
Use this path:
echo 0 > /sys/devices/nvhost/tegradc.0/smartdimmer/enable
What does echo '0' mean? Is it a terminal command or do you have to usean explorer to move some files?
Verstuurd van mijn ASUS Transformer Pad TF300T met Tapatalk
Terminal command, its not a Real file, you cant move,copy, delete or edit it the regular way
Inviato dal mio ASUS Transformer Pad TF300TG con Tapatalk 2
Well I did that and it still seems to be doing the smart dimmer thing. Maybe not as bad, I can't tell.
Sent from my ASUS Transformer Pad TF300T
sporez said:
Well I did that and it still seems to be doing the smart dimmer thing. Maybe not as bad, I can't tell.
Sent from my ASUS Transformer Pad TF300T
Click to expand...
Click to collapse
I followed the instructions and it worked fine, no more smart dimmer
Sent from my ASUS Transformer Pad TF300T
I tried to change the brightness level for low-light values on my tf300tg without success. Have you tried such hack?

Infinity problem after JB update

Hi, after I updated my Infinity with JB, I noticed the screen ocasionaly flickers, like for half a second one random line of pixels on the left side turns black, and other distortions, very ocasionaly and quick. Is anyone having problems like this?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
hayder94 said:
Hi, after I updated my Infinity with JB, I noticed the screen ocasionaly flickers, like for half a second one random line of pixels on the left side turns black, and other distortions, very ocasionaly and quick. Is anyone having problems like this?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
yeap, sometimes a white horizontal line appears for a second o less in my tablet. I have to tell you that I don't have yet "the buttery" in it. Waiting to have time for a factory reset to improve the performance.
I saw other posts from the prime and the infinity as well, that after a while it gets worse, and a factory reset doesn't help at wall. I whant to resolve this without having to exchange it. I'm sick of having to go to the store and exchanging it. It's my 3rd Infinity.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I have not had what you described above happen to eithor the TF101 or TF201 I had prior to my current TF700T. My TF700T has not shown any of the issue you described after my upgrade to JB. It sounds like something you should take up with Asus right away since it could be a hardware issues and would be covered by your warranty.
anyone else?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
hayder94 said:
anyone else?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
I also get a screen flicker since upgrading to Jellybean on my
rooted TF700. I suppose I'll try a factory reset and will report back.
hayder94 said:
Hi, after I updated my Infinity with JB, I noticed the screen ocasionaly flickers, like for half a second one random line of pixels on the left side turns black, and other distortions, very ocasionaly and quick. Is anyone having problems like this?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Yes, I get that too. Kind of annoying.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I also get it....was wondering of it was just me. I got my new infinity a couple days before the JB update so I wasn't sure if it was a result or not.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Yes, it's a JB issue. I've only had it happens once, not seen it since.
It's just screen tearing. Happens on a pc, too, although there videocard drivers have Vsync options to forcefully match the refreshrate from the program to the screen to prevent screentearing. I suspect there's a difference between JB and the Transformer's refreshrate.
We're using an Nvidia card, has anyone send Nvidia a message? (I don't have the problem anymore, so I can't make a support ticket...) More likely to work than wait for Google or Asus to notice.
Also, I don't have root nor unlocked, but tp anyone who has, is there a way to change the refresh rate manually?
Should I do a factory reset after updating to JB? I noticed that it got faster, etc... But was wondering if it would still improve after a factory reset. If yes, how do I do a factory reset? And is there a way to have my infinity exactly the way it was (wallpapers, configurations, apps, etc.)?
So I shouldn't return my infinity? If it's a software problem... I'm sick of having to return this model.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I also have problems with my tf 700 after last update... tf 700 is having sistem freezing and restarting.
SENT FROM ASUS INFINITY TF700
I have also the same issue than OP. I contacted Asus by email to try and figure out what's wrong. I got the tablet on Monday and upgraded to JB right away, so I don't know if the problem was there before in ICS. But reading this thread I think that it's related to JB. It's a "good thing" though, because this is my second TF700 and I don't want to send it back, again. The first one had a very white spot in the middle of the screen..*. But no flickering black lines issue.
So, you guys think that they can fix this with the next release?
I'm getting this too from time to time. Very annoying!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Are any of you setting options in Settings->Developer Settings? I have heard that the "Force GPU rendering" option was causing random reboots for some.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
Are any of you setting options in Settings->Developer Settings? I have heard that the "Force GPU rendering" option was causing random reboots for some.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Nope...force gpu rendering is not checked...
SENT FROM ASUS INFINITY TF700
I'm really not sure then. Personally, I haven't had a singe reboot and/or SOD though, so it must be something specific to the setup for the folks that are having this problem. If you really want to figure it out, I'd suggest a factory reset and try running the tablet without installing all of your apps/tweaks at the same time.
How often does this happen? Can you try running a "bare-bones" setup and see if it still occurs? If not, then slowly start introducing your specific apps/tweaks one (or a few) at a time. Yes, it's a pain, but it's the only way to diagnose such issues... Have you tried looking at logcat outputs at all? That's another way to try and diagnose the problem. These types of issues are very hard to troubleshoot - it's a slow, tedious process. But, since most folks aren't seeing random reboots and or "sleep of death" issues, it is fixable (unless it's a hardware problem, of course).
So, here's a few questions that might help troubleshoot:
1. Has this always happened on your device or only since upgrading to Jelly Bean?
2. How often does it typically happen?
3. Have you tried installing Jelly Bean from scratch (not upgrading ICS)?
4. Are you installing your apps "fresh" or are you restoring them via Titanium backup (or some other backup app)?
Again, there is no quick, easy solution to this type of problem....
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
hayder94 said:
Hi, after I updated my Infinity with JB, I noticed the screen occasionally flickers, like for half a second one random line of pixels on the left side turns black, and other distortions, very occasionally and quick. Is anyone having problems like this?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
There's another thread going on this too.
I had a few lines and flickering day before yesterday, haven't seen this at all the last 2 days.
Another poster on XDA had mentioned that new OTAs take some time to settle down.
jtrosky said:
I'm really not sure then. Personally, I haven't had a singe reboot and/or SOD though, so it must be something specific to the setup for the folks that are having this problem. If you really want to figure it out, I'd suggest a factory reset and try running the tablet without installing all of your apps/tweaks at the same time.
How often does this happen? Can you try running a "bare-bones" setup and see if it still occurs? If not, then slowly start introducing your specific apps/tweaks one (or a few) at a time. Yes, it's a pain, but it's the only way to diagnose such issues... Have you tried looking at logcat outputs at all? That's another way to try and diagnose the problem. These types of issues are very hard to troubleshoot - it's a slow, tedious process. But, since most folks aren't seeing random reboots and or "sleep of death" issues, it is fixable (unless it's a hardware problem, of course).
So, here's a few questions that might help troubleshoot:
1. Has this always happened on your device or only since upgrading to Jelly Bean?
2. How often does it typically happen?
3. Have you tried installing Jelly Bean from scratch (not upgrading ICS)?
4. Are you installing your apps "fresh" or are you restoring them via Titanium backup (or some other backup app)?
Again, there is no quick, easy solution to this type of problem....
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Problem started only after last update...4.1.1.
SENT FROM ASUS INFINITY TF700
same for me
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I'm back to ICS. Since I never ran my tablet with it (got it and upgraded right away), I want to make sure it's not hardware related. So far, no black lines... I won't upgrade to JB until they solve this!!!

Contrast degradation

I noticed my TF700 is suffering from contrast degradation after prolonged use. I could be using the browser and then the screen seems to kinda whiten up a bit more then usual. It's still readable but noticeable. Wondering if anyone else is noticing this and if it has been noticed does it get worst because mine is happening more often now.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Turned off Auto Brightness?
Turned off Battery Saving? Not the speed toggle, the one in settings that turns on when battery gets low. This has an auto-contrast.
So that settings / power savings / first selection battery saver. Thanks I will post results.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
I'm still getting the weird contrast.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
It sounds like the effects of the Asus "Smart Backlight Adjuster". Go to "Settings->Asus Customized Settings->Enable Smart Backlight Adjuster" and uncheck that option - I think that will solve your issue... This is completely different (and separate from) the auto-brightness setting.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Thanks I will try it when I get home. Kinda driving me nuts. Instead of the solid black letters I get light grey letters. Harder to read. Just started happening maybe 2 weeks ago.
Sent from my LG-P999 using Tapatalk 2
Eroc162 said:
Thanks I will try it when I get home. Kinda driving me nuts. Instead of the solid black letters I get light grey letters. Harder to read. Just started happening maybe 2 weeks ago.
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
Are you talking about xda? If so change your theme to xda 2010 at the bottom
It starts up fine then after a while when it gets warm everything gets lighter. More noticeable when browsing the web.
Sent from my LG-P999 using Tapatalk 2
Eroc162 said:
It starts up fine then after a while when it gets warm everything gets lighter. More noticeable when browsing the web.
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
Hmm, that actually sounds a little more serious that just the setting that I talked about a few posts back... Almost sounds like a hardware issue.
Let us know what you find out - a picture would also help. In fact, if you take a screenshot with the TF700 and post the picture and the picture looks fine, then it would definitely be a hardware problem (the screenshot would capture what is supposed to be displayed - if it's a hardware problem, the screenshot would look normal to everyone else, but would still look bad to you, if that makes any sense)...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I have the same problem, noticed yesterday for the first time. It looks as if contrast is lower and brightness higher than normal.
I am still within my 30 day best buy return period, should I consider returning it? I have unlocked it, would best buy care?
Sent from my GT-I9300 using xda app-developers app
Yeah that's what Im experiencing. I have a square trade warranty but I'm curious to see how they will remedy this. They would have to use it for a bit till it warms up.
Sent from my LG-P999 using xda premium
jtrosky said:
It sounds like the effects of the Asus "Smart Backlight Adjuster". Go to "Settings->Asus Customized Settings->Enable Smart Backlight Adjuster" and uncheck that option - I think that will solve your issue... This is completely different (and separate from) the auto-brightness setting.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Tried this just now and first impression is positive, I hope it stays like that. Thanks
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
This is smart dimmer activating..
Two days later and haven't noticed the issue reappearing. Deactivating that setting fixed it for me.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Yeah its working for me also. I'm happy. Thanks
Sent from my LG-P999 using Tapatalk 2
Cool - glad that if fixed it for you guys. Personally, I don't know what Asus was thinking with that one! It's utterly horrible! At least they finally provided a setting for it (previously, you had to be rooted and type some commands @ the Android command-prompt to disable it)!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Touch Screen - Digitizer Problem

Out of nowhere today, I started having problems with my screen. When I press the left middle of the screen, it shows me pressing 2 inches above that. My keyboard in that area, is non responsive, and when I'm in apps and trying to navigate, it gets all haywire on me.
Is their a way to get it calibrated? To stop the intermittent failure of my screen in certain areas.?
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Is this happening with power connected or without?
Saw a neat clip once of the screen's different feedback between connected and not. When was connected to power, user showed how his touch input resulted in erroneous touch all over the place.
Sent from my ADR6400L using xda app-developers app
At first I thought it was during connection. But now it happens intermittently with other without power. When I called Asus. They said it's the "Digitizer" I'm under warranty, but If theirs a fix we can do on our own, I'm all for it.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Unfortunately, it probably is hardware-not software related. Get a RMA and send it in....
If you want to narrow it down some more, you could enable"show touches" in Developer Options.
But I doubt that it would help...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
berndblb said:
Unfortunately, it probably is hardware-not software related. Get a RMA and send it in....
If you want to narrow it down some more, you could enable"show touches" in Developer Options.
But I doubt that it would help...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
That's exactly what I did, to know that when I touch one spot on the screen, it showed the actual touch, two inches above where I was actually pressing. What's maddening is, it doesn't happen all the time. Just different times throughout the day.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Hopefully forum will let me post this link (still a new born here).
This is the video I saw, though I now see it is for the prime, but anyways take a look at the symptoms he had, and try and find that app he loaded, maybe can help you narrow problem down...
https://www.youtube.com/watch?v=W8H6P-_oy0Q&feature=youtube_gdata_player
Sent from my ADR6400L using xda app-developers app
It does sound like a hardware issue with the digitizer. Sending it in might be the only way to know for sure and to fix it. It is under warranty, so you won't be charged anything. Try doing a full factory reset first before sending it, though. There could be small chance that it fixes it that way.

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