Database Info

[Q] Credit for outage

Has anyone heard from Verizon (or from speaking to CSRs) if they are going to be crediting us back a day (or more if this continues) of data or anything to compensate for the fact the network was down.

I know any time I have had data issues and asked for a credit, they always tell me since I have unlimited there is no way for them to credit the amount.. anyone else had any luck?

Unless you're on a corporate account, I doubt they're going to do much and just say that this "slight inconvenience" will give you "more reliable, faster, and further extended coverage, so it was for your own good". lol

I doubt you're going to get credited. And if you do, it'll be what? Maybe $5? Yipee, you can go get a ****ing Happy Meal now.

[email protected]
You want your dollar back? Go ask, I'm sure they'll just pull a dollar out of their pocket just for the lulz.
Sent from my ADR6400L using Tapatalk

Doubt it. Unless you missed calls or had absolutely no signal, I really don't think they'll give you credit. But thats just my guess.

I dont want credit for the data.. i want something for the huge inconvenience this outage is causing me... Imma go ***** n see what I can get...
Sent from my ADR6400L using XDA App

Drukan said:
I dont want credit for the data.. i want something for the huge inconvenience this outage is causing me... Imma go ***** n see what I can get...
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
ZOMG my phone doesn't work! It's the end of the world! WAAAAAAAAAAAAAA

dbisch said:
ZOMG my phone doesn't work! It's the end of the world! WAAAAAAAAAAAAAA
Click to expand...
Click to collapse
You're on a site...for people who love their phones....Just sayin'.

I complained to them this morning, and explained to them that I work 3rd shift and have felt this from the beginning. After rebooting multiple times, I thought my use of the LTE off radio app had messed up my radio.
I then factory restored and of course that didn't fix the problem. When customer service finally opened I called and explained my frustration and how they could of at least sent Thunderbolt users a text message that it wasn't on the consumers end.
She said that not every TB user is experiencing the problem, so testing everyone wasn't an option and that Google backed up all my settings (yeah right) so she didn't see the problem. I hope you all have better luck.
Sent from my ADR6400L using XDA Premium App

No, you still have data... you just dont have your LTE. I would laugh at anyone requesting credit lol...

Skynet has now been activated...

killerkommotion said:
You're on a site...for people who love their phones....Just sayin'.
Click to expand...
Click to collapse
I'm on the site because I like to tinker with my phone. That doesn't mean that I'm going to cry to Verizon the moment my phone isn't working and demand a few dollars for reimbursement.

This is partly why Verizon charges so much. They have one of the best customer service for a cell phone company... and they have to pay all these people to talk to dumb and annoying people who expect credits and discounts left and right or people that ***** about everything.
But seriously, just do the fix thing and you'll be on 3g, good [temporarily] enough. Its not like 4g costs more than 3g, so without a price difference there's no way to get a credit to your account. If this lasts for a long time then maybe Verizon should do something, lets just hope they fix it soon.

I'm not saying one camp is right or wrong more than the other. But I am saying that I bought the Thunderbolt to replace my original Droid for one major reason: 4G LTE.
For the past 3 weeks that I've owned my 'Bolt, 4G LTE connections have been spotty and very inconsistent. I assumed the reasoning was any of the following:
1. Custom ROMs I've installed.
2. Custom radio I installed.
3. Custom kernels I installed.
At no point did I think it was because of Verizon's 4G LTE not fully "being there".
Now that we are experiencing nationwide 4G LTE outage, this paints a starkly different picture for me than what I had previously thought.
What I think is a fair resolution is for folks to be able to return their Thunderbolts and have their new-every-two reset (if they used it to purchase a Thunderbolt) if they live in an area where 4G LTE coverage was listed.
Whether this outage is a short-term issue or part of a series of long-term growing pains/headaches, I think folks who bought this phone for the 4G should either get 4G or have the opportunity to return the phone. That's fair in my opinion.
M.

I have a slightly used Droid x I will gladly exchange for your TB.

im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?

This thread is a joke.
If you are posting on this board, then i'm fairly confident that you don't deserve a credit because:
- You most likely temporarily turned on 3G (EVDO) data and are getting just about the same speeds as before
- You probably had your LTE radio switched off
- According to Verizon's policy, messing with these radios, flashing roms, etc... voids your warranty... and i'm sure they don't like giving credits for that.
In all honesty I can feel for the guy/gal who is stuck on 1X right now, while trying to tether so they can download their work mail.... they are the ones who deserve an explanation... and maybe a very small compensation. (what, $5?)

jacobk said:
im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?
Click to expand...
Click to collapse
PSN has been out for more than a week. You can't access ANYTHING with their network.
4G LTE has been down for less than 24 hrs. You can still make phones calls and access data, although slowly.
Big difference.
I just think it's silly that people are crying to Verizon when it's been less than 24 hrs. Give them some time to fix it for Christ's sake.

jacobk said:
im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?
Click to expand...
Click to collapse
Ok, I'll bite. We pay ~$1/day for data service. So if we simplify and say that for one day things didn't work, then we should get a $1 credit. But data is not completely out. Only 4g data. Since you're not completely out of service, you're not entitled to the entire $1. We could argue all day about how much 4g data service is worth but in reality we can't complain. Data is still $30/month just like it was and still is for 3g customers. Now what exactly do you want a credit for again? Is it really worth it for you to waste an hour or so of your time to get < $1 credited to your account? VZW doesn't have a habit of long outages or treating customers badly so why does everyone want to jump on their back about an outage like this?

What T-Mobile did to me is called FRAUD

I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
EDIT: I was asked for the whole story so here it is
I dialed 611 waited on hold for 47 minutes before the fist lady that answered who spoke no English tried to help me. You could immediately tell she was new but after 10-15 minutes of searching for the 10gb she said she found it and it would take a while to try and switch it to my account. I was put on hold for around 40 minutes and just watched a movie. When she came back she said I would have to buy a new phone, a new sim card and activate a 2 year plan and she would have to transfer me. I agreed as I just wanted to speak with someone else. She was nice enough to transfer me to the 800 number where I had to go through all the voice prompts again and was put on hold for 25 minutes. By now my first movie is over and I started the second.
Now the second rep picks up who speaks even less English, so I give her my contact info and demand a supervisor "none are available" so she tries to help me. I Explain I want 10gb of data on my current plan instead of 5gb. She responds that T-Mobile does not offer 10gb phone data plans and asks me If I would like to purchase a USB thumb drive that is capable of 10gb instead. (you could see where this is going) I again ask for a supervisor and told none are available. Every 5 minutes or so she would come back and say she found it and was switching me for an extra 20. Than she would come back and say it did switch . Ask for a super again, "still not available".
Now she comes back on and wants me to switch to a 2 year contract, I decline as I paid full price for my phone and the plans are cheaper this way. Then she asks if I would like to downgrade my data to 200mb on a cheaper plan. (i'm losing my patience by now) Ask for a super again but she informs me that she found the 10gb upgrade for my plan and it would be $60 more a month but they would credit $20 from my existing plan. I agree and wait and wait and she comes back and informs me that it did not work and there is nothing else she could do. We hang up
I check my phone see 4 bars and 4g g but have no network connect so I call back and speak with a gentleman who claims I broke my phone and would probably have to send it in for repair because everything in their system is fine. He tells me to turn the phone off, he zaps it and still nothing. I'm thinking maybe its the radio I flashed last week so let me see what I can fix so we hang up. (we did a bunch of tests but during our conversation)
I try the internet one last time and it brings me to T-mobiles site saying that I have no data plan so I call again and explain my situation to technical support. I am told that I disconnected my data plan, I simply said look at my bills since NOV I am just under 5gb a month, now look at the notes from the first call, the reason I called was to increase my data to 10 gb so don't tell me I called to disconnect my data. Every time I told him something he had to ask his super for help and how to fix this "but the super was working with 4 people and she couldn't speak with me." (By now I'm almost done watching my second movie) when he comes back on the phone asking if I would like the 200 mb plan as it's the only one they offer or go up to the 2 gb for $20 more a month. No go back to your super and tell her to restore my plan back to what it was 1 hour ago. He finally returns and says this is what we are going to do CLICK "T-mobiles offices are now closed please call us back tomorrow"
I wait to see if he will be kind enough to call me back and what they were going to do but they never did. I jump on XDA to vent and write this post. I go take the dog for a walk check the phone and no data. I reboot the phone and Wow my data is back and the throttle is removed. SO I log in to T Mobile to see what plan they could have put me on.
I know have 200 mb a month instead of 5gb but the rate plan was kept the same price. They really screwed me on this one. I hope that was a little more complete and I tried not to leave anything out.

Try again for a different Rep tomorrow. I wish you luck lol.
Sent from my HTC Glacier using XDA App

That's definitely not right at all. I can suggest a couple thing.
- Contact them on Twitter, try tweeting them or sending them a DM. They are VERY helpful with customers on Twitter.
- Call during mid afternoon, I find that I always seem to get younger people who always wanna just help me out, I always get fees waived off by calling during that time.
I've always gotten A+ customer service with them, just unfortunate that you had to get the bad couple out of the bunch. But keep trying, don't ever hesitate to keep trying. I know they'll work it out with you.
Good luck man.

Best thing to do is to call and say you are cancelling your account or ask for customer retention... they have a lot more pleasant demeanor because that's the way they are trained.

Coppo said:
I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
Click to expand...
Click to collapse
I feel like you are only telling us half teh full story

ionic7 said:
I feel like you are only telling us half teh full story
Click to expand...
Click to collapse
You are right there is more I added it to the OP

This is what life will be like when the ATT takeover is complete. Go to fcc.gov and give your feedback with the online comment filing system. Issue 11-65.
Sent from my HTC Glacier using XDA Premium App

Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.

el_smurfo said:
Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.
Click to expand...
Click to collapse
/\ do that
Sent from my HTC Vision using XDA App

Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right.
First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers.
Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens.
Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans.
Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you.
Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB.
I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans.

el_smurfo said:
tell them you are a long time customer and want your plan back.
Click to expand...
Click to collapse
Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.

It sounds like you are calling me a lier. Thats OK
"Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right. "
I didn't call retention I called customer service and asked them if it was possible , two reps said it was , tried and failed removing my data plan somehow.
"First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers."
She would check in and say "sorry for the hold it will just be a little longer" every so often. So technically not a complete hold but it was still a 40 minute window. When I get home I will take a picture of my call log to show one 2hour 45 minute call followed by a 30 minute call and 1 hour call. The next morning Another 45 minute call.
"Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens."
This is where you are 100% wrong. While I still had the 4G symbol if I ran I ping test I would get "failed" "I have a screen shot of this showing all the other errors I don't feel like typing out" however if I went to the browser it would redirect me to this site "http://u.web2go.com/upsell/options.do?url=http://www.google.com/m?source=android-home&fteFlag=false&ppmbFlag=false&source=upsellredirect||nonppmb"
I just tried it on my phone and it still brings me back to the same "change your data plan". Try it on your phone it may or may not work.
"Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans."
I didn't know this that is why I called and asked. For them to "offer" it, that would mean they would have called me and and said "would you like 10gb." That didn't happen. So there was no offer as you state.
"Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you. "
I know this, that is what he said. Could you imagine if every time someones phone broke how long they would be sitting around waiting for a repair to come back. Next time I will record the phone call so have proof.
"Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB."
They only removed my data. The only data plan available for the 1000 minute unlimited text is 200mb. Removing my data actually lowered my bill $20. The 200 mb plan was $20 which kept it the same. At least thats they way It was explained to me.
"I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans."
There is no embellishment. I am a very patient person and I know calling them takes forever which is why I put the phone on speaker and watched movies during hold times. I called to ask a simple question of can you upgrade my data while staying on the same plan. Besides declining everything they offered like "USB data plans" and "new phones to make this work" and asking for a supervisor, I don't think I really spoke. I know I just ended up with people on the other end of the phone that had no idea what they are speaking about. Maybe they were new? It happens.
Edit: Retention was able to restore my plan.

kalel33 said:
Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.
Click to expand...
Click to collapse
It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.

darinmc said:
It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.
Click to expand...
Click to collapse
You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.

kalel33 said:
You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.
Click to expand...
Click to collapse
...you completely missed my point. I don't need help, and I don't EVER call any customer service angry. I happen to work in a customer service industry and so I understand where you are coming from, but I disagree with the attitude you claim is shared by those you work with.
Thing is, you have a job because these people pay for a service, and you are supposed to support them. It's the attitude that "the customer shouldn't say this or needs to understand [something only an employee could actually know] which ends up turning T-Mo into AT&T. I mean of all the horrible and insulting things I'm sure you guys hear every day, a customer stating his tenure really offends you? Really? It's a valid argument, whether it's on page 1 or not. The retention department exists because those people have been a customer for [] years, to take offense and actually alter your willingness to help and support them is petty and childish. If they yell and scream at you I get it (but even then it's the tone and volume that are offensive, not the words), I just don't understand why you and your co-workers are taking a stand against something so trite.

The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.

kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
Click to expand...
Click to collapse
I've been in customer service a long time as well and if I state my tenure I'm just telling the Rep how I feel.
If a customer tells me they've been with my company a long time I thank them and ask questions to understand why they aren't feeling valued.
You should worry more about the psychology of how you treat the customer than the other way around because you can only control your own behavior.
Sent from my HTC Glacier using XDA Premium App

kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
Click to expand...
Click to collapse
Calling in to speak with someone in retention in any company is fine imo, why should i have to pay more or get less for something when the company is willing to show me that loyalty does pay with them.
And to address the issue that a customers history with the company shouldnt be important is preposterous. I think someone who has been around with the company is more important than a new customer unless the customer in question is a dirtbag and always missing/skipping paying. You also must consider the money this customer generates for the company, if a new customer is bringing more money, then they should be treated well so they can be converted into a long time customer.

just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot), gave me a 5 dollar discount per month on each one of my lines that have data and a 5 dollar discount a month on messaging for the whole family.
it just really depends on who you talk to.
some advice: when you call 611, tell the computer (and only the computer, not a rep), that you want to cancel. this way you will reach the customer loyalty dept that has a lot more power than the normal customer service. they should be able to fix everything as they can offer plans that they no longer advertise (and plans that the normal customer service cannot give)

VibrantOwnr said:
just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot),
Click to expand...
Click to collapse
A regular rep has been able to change people from EM+ to EM plans for months. It doesn't take a retention rep.
Say all you want about how you feel about retention and dropping the loyalty card to a rep....doesn't matter to me what you do. I was just giving you some advice. I don't care if you take the advice or not, just trying to help out the XDA community in general. The reps can see your tenure right when you call in, doesn't matter if you tell it to them or not, they already know. Also, most of the people that drop the card add a 2-3 years on their tenure thinking that the rep doesn't have it in front of them and thinks by padding the time will give them a better chance.
Also eqjunkie829, I never said the tenure of a customer is not important. Quit trying to make it into something it's not, but the amount of money you spend does factor quite a bit. A person with 2 years loyalty might get a better deal than someone who has 6 years loyalty, if the person with 2 years has paid more to the company than the person with 6 years. Also, adjustment history, call in history, and payment history are almost as important.
By the way Phateless, I do care of the psychology of how I treat customers. That's why I have an extremely high score in customer surveys. Like I said, take my advice or don't.....don't really care. Just giving some helpful information that is not up for debate.

Inaccuracies when being billed t-mobile/wind/moblicity

Has anyone else experience inaccuracies being billed on their monthly cycle? "99% sure yes".
recently i have been seeing random away data zone charges which accumulate a few $. the initial month i purchased a data plan as well and was still being charged for data despite i had the plan "got that reimbursed". Aside from that i was not charged for the second away roaming sms that i sent... but of course the system managed to find fake away charges to tag on despite the phone has never had national roaming on and the data has been disabled for the last 2 weeks and using wifi only...
obv the phone is a g2x/p999 of which the android os could be at fault for some odd reason but i would assume something like that would be noticed a lot sooner given it would affect every customer.

Do you live near a Canadian or Mexican border? Back in Detroit if I stood on the Detroit river sometimes my phone would pick up Windsor's network.
Otherwise I would try turning off roaming in the phone settings.
Sent from my LG-P999 using Tapatalk

Mine does that in Detroit.however I never get charged even when in Windsor how ever if I go further into Canada then I get charged
Sent from my LG-P999 using XDA Premium App

phones configured to not use data while roaming, infact the standard data was disabled for 2 weeks... of which in that period they claim i used about .5 mb for 2$. One of the reps claimed its related to using wifi... said they disabled something so that data would not work while roaming. national data roaming or something, the previous rep before the phone cut off "probably some moron hanging up on the customer" said that they could disable something but it would disable the use of phone peroid while roaming. either way ill wait a month to see if it re-occurs.
i mean they dont bill be for the txt i sent... "i do get on the home network barely sometimes maybe thats why"
but they bill be for stuff i never used... not sure how they measure/bill for roaming but it seems awful if wifi is causing it to accumulate somehow. probably some form of prevention when tethering through the phone? idk
whatever the second rep did, did not disable the phone 100% while roaming since just called out/myself and it worked fine so hopefully its a simple fix. i assume they will never change anything since majority are too lazy to care/notice a minor 2$ on their bill for roaming or have the brains to argue the fact they have the phone properly setup and that the system is in fact wrong.

Almost left AT&T Today

If you have unlimited data, beware! They tried to get me on a capped data plan after upgading to the skyrocket. The floor manager was saying they dont have anything in the system for unlimited LTE, so i would need to switch to the 2GB plan. After *****ing and talking to the highest floor manager, she was finally "able" to find a data code that would allow me unlimited LTE and still get my corporate discount.
I then proceeded to complain about the phone being $100 less in other markets and after some heavy complaining, i got the $100 credited to my account.
Its sad that a customer of 7 years, whos has unlimited data for over 3 years and has multiple lines had to work so hard to ge what i would call "fair". Hour of my life wasted, but atleast they came through.
Sent from my SAMSUNG-SGH-I957 using XDA App

Did you go to an authorized retailer or a corporate store? Beware of the authorized stores...

cheesekake said:
Did you go to an authorized retailer or a corporate store? Beware of the authorized stores...
Click to expand...
Click to collapse
thats actually a great question, a franchise would make money by ripping you off where as a corporate store would have been fine with the unlimited plan....
the 100 credit though, i think even corporate stores would give you a hard time. so good job!

Glad you got it in the end. I went to a corporate store and I didn't have to say anything and I got the 150 price point and they switched me to LTE unlimited without me asking.

Don't worry..they'll get their way in the end..they throttle you to 100kbps once you hit 5gigs...so you are essentially in a tiered plan anyway.

In general, AT&T has horrible customer service. Especially compared to Verizon. I almost left AT&T couple of times myself. I guess you get what you pay for.
Sent from my SAMSUNG-SGH-I727 using Tapatalk

opencipher said:
Don't worry..they'll get their way in the end..they throttle you to 100kbps once you hit 5gigs...so you are essentially in a tiered plan anyway.
Click to expand...
Click to collapse
Not real true. It is not 5GB. I am over 6 GB now BUT I did get the warning SMS. It is based on the top 5% of data usage. This only applies to unlimited plans.

cheesekake said:
Did you go to an authorized retailer or a corporate store? Beware of the authorized stores...
Click to expand...
Click to collapse
Yes, i went to a corporate store. Its the only place that knows how to handle my corporate discount. The phone is $250 in phoenix. And we don't have LTE.
I also got the throttling text not even 24 hours after I got the phone. I used 9.8GB last month, but it was all on my N1. I average 8-10GB per month as I stream a lot and not around wifi. I never got a warning about my data usage in the past.
Sent from my SAMSUNG-SGH-I957 using XDA App

I have an infuse 4g currently. If I buy a skyrocket from Craigslist and put my SIM in it, would it automatically show me an option for unlimited LTE data in my OLAM?? Or, do I have to call them. I just hate calling customer service. Thanks to Amazon, xda, and slickdeals, I've dropped in-person shopping altogether. Costco remains an exception mainly because of milk, eggs, and car tires. Off-topic, I know..........
Sent from my SAMSUNG-SGH-I997 using xda premium

Surprisingly Google maps doesn't use a lot of data unless running in satellite mode. Pandora and Netflix are culprits. Just FYI for those who fear capping. On a sseparate note, how's the Pandora/Netflix performance after getting capped??
I read in another thread that if you get capped, you can switch to another apn, 4g hspa apn, or 3g apn, and you are not throttled until you hit top 5% in that apn. Useful info for people getting throttled.
Sent from my SAMSUNG-SGH-I997 using xda premium

upyouratrix said:
Yes, i went to a corporate store. Its the only place that knows how to handle my corporate discount. The phone is $250 in phoenix. And we don't have LTE.
I also got the throttling text not even 24 hours after I got the phone. I used 9.8GB last month, but it was all on my N1. I average 8-10GB per month as I stream a lot and not around wifi. I never got a warning about my data usage in the past.
Sent from my SAMSUNG-SGH-I957 using XDA App
Click to expand...
Click to collapse
May have been a weird system glitch. I have had a few customers come in with this same issue. Or maybe a weird coincidence.
Sent from my SAMSUNG-SGH-I727 using XDA App

waiters said:
thats actually a great question, a franchise would make money by ripping you off where as a corporate store would have been fine with the unlimited plan....
the 100 credit though, i think even corporate stores would give you a hard time. so good job!
Click to expand...
Click to collapse
actually the unlimited data plan would pay the authorized retailer more since it has a higher monthly charge... just because its an authorized retailer doesnt meant they are going to rip you off. Actually if you want to get picky about it, you are more likely to get screwed in a Corp. store due to their crazy quotas they have to hit each month to keeps their jobs unlike most retailers that dont have quotas..... I know this how.... I have worked for both.... do stay away from the kiosks in malls.... those guys are VErY shady....lol

Hey, I got the AT&T text within 48 hrs of owning the Skyrocket. Maybe a system glitch. With the infuse i was using anywhere from 12 to 13gb of data. I am barely at 3 gb and they already sent me a text. Has anyone been throttled?. What are the speeds your are getting?. I am in a LTE zone and I will hate it if they capped me at EDGE speeds

i've been throttled and got the text at about 4GB, I'm now throttled down to 100k/100k with unlimited lte, please voice your experience in my other thread.
Sent from my SAMSUNG-SGH-I727 using xda premium

I don't see what the hate is with AT&T...
I currently work for them in the Corporate retail store.
Our program that we use has been updated and unless the RSC cares, there is NO manager in store that can fix this and has to be called in to customer care that uses a back end system. (Only way it can occur in store is if the manager has been there over 5 years, and had training in the old system.)
Just be lucky the RSC had a question about it instead of just clicking next and not saying anything... Problem runs rampant with RSCs that have been there for awhile. They just don't care.

I started with and Iphone unlimited data plan. Switched to Android.I got my Skyrocket today and they tried to get me to take their limited data plan. I said no way I'm keeping my unlimited data plan. I pay $30 a month for unlimited. I have 3 lines on my family plan, all have unlimited data and I plan to keep it that way as long as possible.

[Q] Prepaid 4G no longer working...

Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?

PriTel03 said:
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
Click to expand...
Click to collapse
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.

Roefastford said:
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
Click to expand...
Click to collapse
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.

PriTel03 said:
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
Click to expand...
Click to collapse
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.

Roefastford said:
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
Click to expand...
Click to collapse
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.

PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
Click to expand...
Click to collapse
Yeah but you could save probably $5 a month this way and you can buy 3 gb's for $20 that lasts for 90 days. I weighed it out and it saves me money plus the money you add to buy the bridge data you earn loyalty rewards on also.
Yeah Barclay sucks I have them too but also have capital one too and they are much better. I use my paypal debit card for everything its backed up by my bank account with my paypal debit card I get 1% cash back on all charges made on it every month its free money. Paypal would have cancelled the charges or reversed them for me immediately. Barclay you have to fill out paperwork and mail it to them yeah they suck big time.

PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
Click to expand...
Click to collapse
I got my mobile data icon to show again, so I will check later this afternoon as I have to run errands in town later and there is LTE there all I"am showing here right now is 1x which is normal for here sometimes might show LTE but use any data at all and goes right to 1x. Will post later if my LTE is working.

My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.

Roefastford said:
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
Click to expand...
Click to collapse
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...

PriTel03 said:
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
Click to expand...
Click to collapse
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?

Roefastford said:
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
Click to expand...
Click to collapse
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.

PriTel03 said:
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
Click to expand...
Click to collapse
At least your 4g is working and they have to refund the overcharges, just crazy they are taking so long.