Has anyone else experience inaccuracies being billed on their monthly cycle? "99% sure yes".
recently i have been seeing random away data zone charges which accumulate a few $. the initial month i purchased a data plan as well and was still being charged for data despite i had the plan "got that reimbursed". Aside from that i was not charged for the second away roaming sms that i sent... but of course the system managed to find fake away charges to tag on despite the phone has never had national roaming on and the data has been disabled for the last 2 weeks and using wifi only...
obv the phone is a g2x/p999 of which the android os could be at fault for some odd reason but i would assume something like that would be noticed a lot sooner given it would affect every customer.
Do you live near a Canadian or Mexican border? Back in Detroit if I stood on the Detroit river sometimes my phone would pick up Windsor's network.
Otherwise I would try turning off roaming in the phone settings.
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Mine does that in Detroit.however I never get charged even when in Windsor how ever if I go further into Canada then I get charged
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phones configured to not use data while roaming, infact the standard data was disabled for 2 weeks... of which in that period they claim i used about .5 mb for 2$. One of the reps claimed its related to using wifi... said they disabled something so that data would not work while roaming. national data roaming or something, the previous rep before the phone cut off "probably some moron hanging up on the customer" said that they could disable something but it would disable the use of phone peroid while roaming. either way ill wait a month to see if it re-occurs.
i mean they dont bill be for the txt i sent... "i do get on the home network barely sometimes maybe thats why"
but they bill be for stuff i never used... not sure how they measure/bill for roaming but it seems awful if wifi is causing it to accumulate somehow. probably some form of prevention when tethering through the phone? idk
whatever the second rep did, did not disable the phone 100% while roaming since just called out/myself and it worked fine so hopefully its a simple fix. i assume they will never change anything since majority are too lazy to care/notice a minor 2$ on their bill for roaming or have the brains to argue the fact they have the phone properly setup and that the system is in fact wrong.
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im using energy rom 3.0 50109 on my fuze and got this outrageous bill from att stating i used excessive data. if i ever got on the internet was using wifi. i know the data connections button was always off and the gprs auto connect disabled. is there another setting i missed?
It's gotta be a mistake on their part.
Look at your bill line-by-line and compare it against your previous bills so see if the data usage is about the same.
Also review your sign-up plan to see what you're data rate per month is. If it turns out you're not on a 3G (Enhanced Data Plan) then it's possible that you were billed at the Cellphone Data Plan rate - here in Canada we have:
Enhanced Mobile Data Plan (aka 3G) = 1Gb/mo, $30/mo
Mobile Data Plan = 2Kb/mo, $15/mo (intended for basic WAP phones, goes through a proxy)
Good luck,
i will do that. i know i dont have a data plan but i do have unlimited sms/mms and when i signed up att said their media net/ gprs needed to be enabled in order for me to send pics and video. like i said, any data was through wifi. But i will take your advice and thanks for the reply hilaireg!
Its definitley a mistake on their part. I started using Energy Rom 3.0 and I haven't gotten an outrageous bill like that. And I pretty much went through all the settings in the rom to disbale GPRS use.
In the past, occasionly AT&T has done retarted things, like charging me $30 for going over my SMS plan. What they did was the they combined the number of texts I sent/recieved for 2 months and billed me on that.
And it is really frustrating that I still haven't gotten my $30 back to a point where I don't care anymore. They can have it. I'll just think of charity.
Now 1 grand is a different story...unless you REALLY feel like being generous and helping the CEOs out
It isn't a mistake on their part, your phone must have somehow used the data connection without you knowing it. 100MB at the PPU rate is $1000. It is possible that you thought WiFi was on but really wasn't connected.
petard said:
It isn't a mistake on their part, your phone must have somehow used the data connection without you knowing it. 100MB at the PPU rate is $1000. It is possible that you thought WiFi was on but really wasn't connected.
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i think if his wifi was off it he would know cuz when ur wifi comes on, immediately it pops up all the wifi within the area and ask which one to connect, unless he is using a existing one, which should of showed the wifi icon regardless, our bill *am under a family plan* was recently over charged apperent for something i downloaded said att, but my mother never got to the buttom of it.
funny thing is i dont even use att service, expect maybe for mms which is unlimited and so is sms
oh and am using energy rom am using xECK29x Premier Series
The same thing happened to me. I called them, spoke to possibly the nicest woman in the world and she fixed everything and then gave me 40 dollars off. It worked out for me... give it a try. can't hurt.
Remember that even when you are on WiFi, default for AT&T (if you run connection manager) is to go through mediaNet to download data, not WiFi. Even so, speak to CS and they will most likely take that off. Also, remember to ask them to put data block on your plan if you are not planning on subscribing to unlimited data. Peace of mind.
i had about $300 in data usage once, and they removed it when i said ill add unlimited data, so maybe try that....
energy roms have 3g turned on as preset, you have to disable it from the comm manager. you can see it's on and you can see it connecting -sometimes even when the wifi is on too. NRG also has an application called "disable data" which does exactly that, never allowing 3g or other stuff to connect if you don't want them to. good luck!
Thing I did after freaking out at a $3 bill--I called them and had them completely disable data (picture messaging included) from my account--
Problem solved.
Super Bill!
Here's what you can do to add data.
First off, get yourself a POS phone like an LG Shine or some other dumbphone that can get on the internet.
Pop your sim card in, wait a few minutes, and then call at&t.
If you have unlimited texting, data is only $10/month. If you don't have texting, data will be $15/month. Once it is added, just switch your sim card back to your fuze.
I've been doing this with the Fuze and iphone with no overages for about eight months.
I will try to be as brief as possible.... when the thnderbolt came out i was not available for an upgrade so i added another line to my account so i could get the tb for 250. Fast forward to today and i check my bill and my balance is $2,800. My immediate suspicion was tethering my thunderbolt with pdanet but to my suprise when i called verizon they said all charges had been made to my old line and not the line with the thunderbolt. He precided to tell me that my other phone which by the way dosent even have a battery in it made all the data charges. My question is how is this possible i thought maybe someone cloned my esn but honestly that seems like a long shot any one have anything like this happen to them before?
Just to be clear, you added a new line to your account and purchased a Thunderbolt with a different phone number? Did they activate a data plan with that line as well?(Should have, but you never know) I've had cases before where my cell phone company messed up adding a second line(In my case, it wasn't correctly linked to the primary plan and they tried to charge on a per minute basis for the secondary line), so it is entirely possible the same thing happened to you. How does the line show up when you log into your account on the Verizon website, and what features are enabled under it?
You can't get a smartphone from verizon without a data plan. It won't activate at all. Your thunderbolt was and is activated on the 30 dollar unlimited Internet plan. The other line however, your original line, is it a smartphone or just regular feature phone. I've had times were verizon charged me for data but took it back after reviewing my plan. I've always carried unlimited data. And if you have too then you can argue that the verizon rep changed it.
Yes i added another number to my family share plan and threw the other phone with my original line into a dresser. Its a lg venus like i said turned off no battery in it yet verzion says its still using data which to me seems impossible. I have also triple checked that everything is deactivated on my original line and confirmed unlimited on my tb.
I purchased the Bolt by adding a line just like you did (i did that with a Dinc and DX). I noticed a 1600.00 data charge on my first statement post Bolt purchase. The charge was on one of the lines I don't use....the line used to get the discount. I called Verizon and had the charge credited back within 15 min. The explanation was that while the phone was trying to connect and activate, the line was accruing data charges. The problem was that somehow the line that accrued the charges was not the line that had my unlimited plan attached. I purchased the phone the morning of release and it took 5 hours to activate.
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Yes that is exactly the same as my problem.. do you tether and has this happened again sincr the first time?
I haven't seen any (crazy) additional charges on my account yet. Yes, I tether several times a week...mobile hotspot app. I do not watch movies while tethering, just plain jane browsing.
Sent from my ADR6400L using XDA App
call up tell them there must be some mistake, and when the person you talk to sounds clueless and says they will be right back and then tells you that you have to pay, say you would like to speak to their manager or supervisor about the issue, and if they say they just asked their supervisor, just calmly state that you'd like to speak to the supervisor. once you do, simply explain that there is simply no way you could have such a high bill. don't say anything about pda net or tethering, just tell them you put the one phone away and haven't touched it and (very important) the person at the store and someone you spoke to on the phone before said your only charge for data would be 29.99 because it was unlimited and you could use as much as you want. they may have to call you back after getting approval to waive such a large amount, but they should waive it. if not, keep calling back and speak to someone else, go into a store and speak to a manager, etc.
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i tethered my feature flip phone on verizon like 5+ years ago when you had to dial some * number and i didn't realize it was free data yet i was being charged daytime minutes (oops, bill for extra minutes for $1000+). i called up and the scenario i outlined above happened and they just charged one month of unlimited minutes so it was only like $100 instead of $1000. i believe at the time i almost cried on the phone with the manager woman, saying *sniff* iii don't knowww howw immm gonna payyy thissss (shaky pre-crying voice) *sniff*
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Luckily they refunded the entire amount i just wanted to know this wouldnt happen again and was not due to my tethering
I have been using tmobile (usa) prepiad connection over 2 years. Once in a while i used web day pass ($1.49) to access data/internet for 24hrs (which has 30GB 4G cap and rest is EDGE i guess)
Now, about a month ago, i signed up for day pass again (spent $1.49), after that i see that it was not disconnected after 24hrs. Im getting free data/internet about a month and still working. No 4G cap either. im getting 4G all day long and im using voip, video chat and stuff without any issue. When i check my account, i was not charged for data at all. Still i have the balance i had a month ago. Im charged for regular gsm calls ($0.10) as usual.
I change the sim with different phones and still it works. My question is, if Tmobile came to know this, can they take any legal action against me?. Is there anyway to keep a prove that i havent done anything wrong?.
xda_rosh said:
I have been using tmobile (usa) prepiad connection over 2 years. Once in a while i used web day pass ($1.49) to access data/internet for 24hrs (which has 30GB 4G cap and rest is EDGE i guess)
Now, about a month ago, i signed up for day pass again (spent $1.49), after that i see that it was not disconnected after 24hrs. Im getting free data/internet about a month and still working. No 4G cap either. im getting 4G all day long and im using voip, video chat and stuff without any issue. When i check my account, i was not charged for data at all. Still i have the balance i had a month ago. Im charged for regular gsm calls ($0.10) as usual.
I change the sim with different phones and still it works. My question is, if Tmobile came to know this, can they take any legal action against me?. Is there anyway to keep a prove that i havent done anything wrong?.
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Depends. It was their error for not shutting,off the data when they were supposed to, however you just admitted that you knew you were receiving a paid service that was not paid for. That may make you liable but i am not sure.
Sent from my SGH-T959V using XDA Premium App
I guess if anything, you'll just have to say you didn't know. It was their fault for not shutting it off. You could just say that you didn't bother to check or talk to T-Mobile about it.
Dude lol,you are a PREPAID customer,dont sweat it, I promise you any legal action they would try to threaten you with would cost more than the little extra data you have used. Disregard anything anyone else tells you otherwise.
you'll be ok. they made a mistake and gave me internet for 6 months before catching it and no one ever did anything.
Dont sweet it!
they'll just turn off the data.... they eat crap like that all the time. No action will come against you... and when you want data again.. and pay the 1.49 or whatever.. youll have it for the day like your suppose to... unless they mess up again... good for you
Ok, so from what I can tell Orange UK have now started using whatever means they have for determining that 3G Data usage is being used for tethering rather than just consuming data on the phone itself...
Have just switched tarrifs to a 600Mb a month data allowance.. however as a test, I tried using my new Razr to provide 3G to my Asus Transformer (only loaded up a couple of light webpages) but I found after a few days (after the orange website had updated my account details in the "unbilled costs" section), that I'd been charged about £1.50 for the privilage.. Called orange to query this, and although the CSA said he couldn't tell what exactly the charge was for, the times/dates he gave me coincided with when i tried the tethering (he actually fobbed me off saying that their system had marked the charges in the same way as if I'd bought a ringtone or sent an MMS - but I knew I hadn't and I knew I'd tried the tethering then)
I know there have been a few posts in the past about changing the Orange APN settings (and using the "consumer broadband" settings etc), but AFAIK from my own bill, they're now definitely tracking any tethering usage on peoples' mobile data tarrifs, so be warned..
I'll know more at the start of December when I get my proper bill, but yeah.. guess it had to happen some time..
Guess they're not going to go after people for breaking Ts&Cs unless the usage is stupidly high, they're just going to bill us directly instead..
So I took my family camping in upstate NY and we were in the US the entire time. While we were up there my daughter told me she got a text from verizon that her roaming charges had exceded $50. We all have Unlimited so I told her not to worry about it. I then called Verizon and the Lady on the line said that I was so close to the Canadian border that I was probably pinging off of one of their towers. She said that she couldn't do anthing until I was billed but she would remove the charges and to shut off the data roaming on our phones. So we did and now I get my Bill for an addittional $150 of roaming charges and when I call to get it removed they say No they can't do all that but would remove $35.
Has anyone had this happen to them and were you able to argue out of it? Thank in advance.
Edit.... OK, I got a message that my service would be halted because my bill was past due. I was paying my normal $210 per month but not the extra $152 in roaming charges. So I called support and got hold of a very nice customer service lady and explained the situation and that a supervisor was supposed to return my call within 48 hours and had not. She said she would submit the $152 charges for credit but was not sure if they would approve it all. 24 hours later I get a text that my credit was approved. My satisfaction with Verizon just went up a notch. Thanks for the replays.
I havent ever had it happen but I would call back and ask for a different rep. I would also point out while I was on the phone that you never left the states and a previous rep told you there would be no problem removing the charges after you were billed. I know I personally wouldnt pay it. I dont care how close I was if I never left the area Im suppose to have the service I paid for its not my problem.
Go straight to a supervisor.
Stand your ground. Get as high up the ladder as possible. If you must inform them you will be needing info on canceling your contract because you are not dealing with this kind of bait and switch.
Bock123 said:
So I took my family camping in upstate NY and we were in the US the entire time. While we were up there my daughter told me she got a text from verizon that her roaming charges had exceded $50. We all have Unlimited so I told her not to worry about it. I then called Verizon and the Lady on the line said that I was so close to the Canadian border that I was probably pinging off of one of their towers. She said that she couldn't do anthing until I was billed but she would remove the charges and to shut off the data roaming on our phones. So we did and now I get my Bill for an addittional $150 of roaming charges and when I call to get it removed they say No they can't do all that but would remove $35.
Has anyone had this happen to them and were you able to argue out of it? Thank in advance.
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I had to double-check when I was on a trip to the northern part of my state because I had no service there. I called in, spoke with two different reps and checked their website and was never told/never saw anything other than as long as you are in the United States you will not be charged for roaming. It never says anything about being in the U.S and your signal bouncing through another country's towers; it just says as long as you're in the US. I'd bring that up. Not much they can do about what's printed.
I went up to Canada last summer (just over the boarder) and I was using a stand alone map system (so I wouldn't use data) and I got a text from Verizon saying that I was now roaming. I thought I'd turned airplane mode on but I guess I hadn't. I turned it on right after that text. When I got my bill that month, I had a $10 charge for roaming data of 5 bytes (or something ridiculously small like that). The only data that would have been used was the dumb text they sent me. ...so, yea, their text was the only reason I got charged an extra $10. Thanks Verizon. I didn't think about calling that late after the fact, but I hope you get your extra charges taken care of. Good luck.
Sent from my SCH-I535 using xda app-developers app
Bock123 said:
So I took my family camping in upstate NY and we were in the US the entire time. While we were up there my daughter told me she got a text from verizon that her roaming charges had exceded $50. We all have Unlimited so I told her not to worry about it. I then called Verizon and the Lady on the line said that I was so close to the Canadian border that I was probably pinging off of one of their towers. She said that she couldn't do anthing until I was billed but she would remove the charges and to shut off the data roaming on our phones. So we did and now I get my Bill for an addittional $150 of roaming charges and when I call to get it removed they say No they can't do all that but would remove $35.
Has anyone had this happen to them and were you able to argue out of it? Thank in advance.
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Or you could just pay the charges you incurred. Try taking responsibility for your own actions.
chamberc said:
Or you could just pay the charges you incurred. Try taking responsibility for your own actions.
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Lol wut? Unless his phone clearly said he was roaming, then it's not exactly his fault. He was in the US, it's not unreasonable to expect that you would be using US towers.
chamberc said:
Or you could just pay the charges you incurred. Try taking responsibility for your own actions.
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Are you stupid or did you not read? Why would he be roaming if he was in the US? He clearly states he was in upstate NY and did not leave the US. It's Verizon's fault that they won't credit him for wrongful charges, and doubly so when they said they would and now they won't.
Sent from my Nexus 7 using Tapatalk 2
Yeah he should go ahead and pay charges he doesn't owe to a company that already screws him on a daily basis. Your logic makes sense
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chamberc said:
Or you could just pay the charges you incurred. Try taking responsibility for your own actions.
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Why don't you pay the charges you filthy troll
chamberc said:
Or you could just pay the charges you incurred. Try taking responsibility for your own actions.
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Wasn't roaming. Got charged for roaming. Where's his responsibility to pay, exactly?
Woo, you guys are easy to rile up...don't let him get to you, lol
This happens quite a bit here in Upstate NY. I am less than 1/2 mile from the Canadian border and even Maps will switch to Kilometers on me here and there. I have only been hit with roaming charges twice, and both times I called and explained and they credited my account. Never had any issue with their reps on this matter. I wonder if they are looking at the billing zip code and then ran the credit for me?
devildog9999 said:
This happens quite a bit here in Upstate NY. I am less than 1/2 mile from the Canadian border and even Maps will switch to Kilometers on me here and there. I have only been hit with roaming charges twice, and both times I called and explained and they credited my account. Never had any issue with their reps on this matter. I wonder if they are looking at the billing zip code and then ran the credit for me?
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Does disabling Roaming on the phone when near the border avoid these issues from arising in the first place?
- ooofest
ooofest said:
Does disabling Roaming on the phone when near the border avoid these issues from arising in the first place?
- ooofest
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Not sure to be honest, I never disable it. In all the years with big red, it has only happened twice, so I didn't really see it as needed.
What were you doing with your phone on anyway? You're camping. Put your electronics away. But seriously, good luck.
JermsMalibu said:
I went up to Canada last summer (just over the boarder) and I was using a stand alone map system (so I wouldn't use data) and I got a text from Verizon saying that I was now roaming. I thought I'd turned airplane mode on but I guess I hadn't. I turned it on right after that text. When I got my bill that month, I had a $10 charge for roaming data of 5 bytes (or something ridiculously small like that). The only data that would have been used was the dumb text they sent me. ...so, yea, their text was the only reason I got charged an extra $10. Thanks Verizon. I didn't think about calling that late after the fact, but I hope you get your extra charges taken care of. Good luck.
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Wrong. Texting doesn't use data. Try again.
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Bock123 said:
So I took my family camping in upstate NY and we were in the US the entire time. While we were up there my daughter told me she got a text from verizon that her roaming charges had exceded $50. We all have Unlimited so I told her not to worry about it. I then called Verizon and the Lady on the line said that I was so close to the Canadian border that I was probably pinging off of one of their towers. She said that she couldn't do anthing until I was billed but she would remove the charges and to shut off the data roaming on our phones. So we did and now I get my Bill for an addittional $150 of roaming charges and when I call to get it removed they say No they can't do all that but would remove $35.
Has anyone had this happen to them and were you able to argue out of it? Thank in advance.
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Would agree with most here. Unless if your phone says roaming, I would talk to supervisor and dispute it.
Report to Better Business Bureau if Verizon doesn't resolve it for you. This worked for me years back with Cingular.
....but if you were roaming (even if you're in US) then you're at their mercy. Unlimited data/text does not apply to roaming, unfortunately
Sent from a SYNERGIZED GalaxySIII
Bock123 said:
So I took my family camping in upstate NY and we were in the US the entire time. While we were up there my daughter told me she got a text from verizon that her roaming charges had exceded $50. We all have Unlimited so I told her not to worry about it. I then called Verizon and the Lady on the line said that I was so close to the Canadian border that I was probably pinging off of one of their towers. She said that she couldn't do anthing until I was billed but she would remove the charges and to shut off the data roaming on our phones. So we did and now I get my Bill for an addittional $150 of roaming charges and when I call to get it removed they say No they can't do all that but would remove $35.
Has anyone had this happen to them and were you able to argue out of it? Thank in advance.
Click to expand...
Click to collapse
I wouldn't settle for that. It's true that you can catch Canadian towers close to the border. However it should show a roaming icon in that situation. Also, you can set your phone not to roam, especially handy for those near border experiences.
Still, if you were in NY the whole time, you should not be responsible for roaming. I'd try to escalate to a supervisor.