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Looks like this is going to be a larger issue than I thought. Major Manufacturer defect it sounds like. Engadget mentioned it on test unit.
Android 2.2 has a white notification bar so people don't and wont notice it, but boot screen, games, or video's with black it is noticeable and is NOT acceptable. Android 2.3 black notification bar you'd see it every time you look at phone.
I just got my brand new G2x today, and noticed this in the first 10 seconds. I'll be getting it replaced asap. Sadly can't do in store replacement cuz ordered online, different systems. So I have to wait for another to come in the mail.
http://yfrog.com/h4ey8fmj
This is during a video, that is WAY to much, it is also on the bottom of same side, but not as bad. So for those that cant tell, both right and left of the top of the phone has bleeding
MyTouch4G left, and the G2x with bleed on right!
Not good at all.
I have this problem as well, hopefully the replacement unit doesn't have the same issue :/
I have the same problem. Replacement units plus brick and mortar launch I smell backordered
Called store and store purchases can be replaced, but if you bought online then you must go through online for the new one. I might just go buy one in store tomorrow, and return my online purchase. lol.
Instead of waiting for a replacement to come in the mail.. this is BS though, they had plenty of time to check for these sort of things.
Both right and left have it when in portrait. So holding the phone for daily use, you can't see it, but on the top, both sides have pretty bad bleeding, the left (not in picture) is not as bad, but very close. overall this is terrible to see happening on such an amazing device. All the excitement I had coming home to open this, went to **** within 10 seconds when I saw that on boot screen.
uhhh.
Update, I can't even adjust my screen brightness, the option is greyed out on my phone. Anyone else with that problem?
Here is another shot using the app called DRAW!, screen goes black and you can draw on it, check out the difference.
MyTouch 4G on left, G2x on right. lol.
xguntherc said:
Update, I can't even adjust my screen brightness, the option is greyed out on my phone. Anyone else with that problem?
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That happened on mine when I skipped the setup wizard (hit "Exit") during the first bootup.
This is not good...
Calling T-Mobile about this **** tomorrow..... vibrant problems to sgs4g problems now this!?
Sent from my LG-P999 using XDA App
Try exchanging it.
A little part of me died when i saw this issue... I am going in the store early tomorrow... guess i have to take a hoodie to create a dark environment and check for bleeding... did this happen right away like out of the box or after a few reboots and such?
I have a SLIGHT backlight bleed (not really noticeable) on the top left and even less on the bottom left - however, this doesn't affect the usability of the phone and I think you're just picking things to slam the G2x on. NO PHONE IS EVER PERFECT! Get over your nitpicking and move on or go to another phone - pretty much guaranteed that whatever replacement you get is going to have the same issues. End of story. Deal with it and move on (it only really affects blacks anyway) or go to another phone.
EtherealRemnant said:
I have a SLIGHT backlight bleed (not really noticeable) on the top left and even less on the bottom left - however, this doesn't affect the usability of the phone and I think you're just picking things to slam the G2x on. NO PHONE IS EVER PERFECT! Get over your nitpicking and move on or go to another phone - pretty much guaranteed that whatever replacement you get is going to have the same issues. End of story. Deal with it and move on (it only really affects blacks anyway) or go to another phone.
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Or just wait for the SGS2 which might have an unlocked boot loader but will never get source when CM8 w/ 2.4 comes out and it's a whirlwind of hating samsung like w/ my sgs vibrant........i'll stick w/ LG maybe they will release source much faster idk, i think i can deal w/ backlighting bleeding as long as it's minimal and it's not insane yuck....i doubt it will be...will see...
pychobj2001 said:
Or just wait for the SGS2 which might have an unlocked boot loader but will never get source when CM8 w/ 2.4 comes out and it's a whirlwind of hating samsung like w/ my sgs vibrant........i'll stick w/ LG maybe they will release source much faster idk, i think i can deal w/ backlighting bleeding as long as it's minimal and it's not insane yuck....i doubt it will be...will see...
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What people don't understand is that EVERY LCD WILL HAVE BACKBLEED. Its just part of the process. But compare a Captivate with SAMOLED side by side with the G2x and you'll quickly notice that the colors on the G2x are much more realistic than the Captivate/SGS and on top of that, SAMOLED integrates a pentile matrix display which essentially cuts the actually visible resolution in half in comparison to the IPS-LCD that the G2x utilizes. I can actually see the pixels on my Captivate - I can NOT see them on my G2x because it uses an LCD. I'm quite happy with my G2x so far - hell my roommate was playing NFS for 2 hours and my battery went down 20% - my Cap can't even run the same APK (I rooted and installed it on the Cap - frame rate was abysmal - everyone says the PowerVR 540 is a better chip than the nVidia but the fact of the matter is that nVidia has a lot of hold in the industry due to their desktop presence and that makes a huge dent in the other chips - nVidia chips are easier to program for and as time goes on (Ice Cream for example), only then will the full power of these chips actually come to light.
EtherealRemnant said:
What people don't understand is that EVERY LCD WILL HAVE BACKBLEED. Its just part of the process. But compare a Captivate with SAMOLED side by side with the G2x and you'll quickly notice that the colors on the G2x are much more realistic than the Captivate/SGS and on top of that, SAMOLED integrates a pentile matrix display which essentially cuts the actually visible resolution in half in comparison to the IPS-LCD that the G2x utilizes. I can actually see the pixels on my Captivate - I can NOT see them on my G2x because it uses an LCD. I'm quite happy with my G2x so far - hell my roommate was playing NFS for 2 hours and my battery went down 20% - my Cap can't even run the same APK (I rooted and installed it on the Cap - frame rate was abysmal - everyone says the PowerVR 540 is a better chip than the nVidia but the fact of the matter is that nVidia has a lot of hold in the industry due to their desktop presence and that makes a huge dent in the other chips - nVidia chips are easier to program for and as time goes on (Ice Cream for example), only then will the full power of these chips actually come to light.
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My HD7 has absolutely no bleed and it's an LCD...
Screen flickering???
Ok, as a fellow early adopter, I too have the LCD bleeding problem. However, I'm noticing another problem. I put the screen to "automatic brightness" mode, which causes it to flicker. I understand that different lighting changes the brightness, but not like this. The screen goes light to dark and back again several times in the same light at the same angle. I'm thinking maybe it could be an issue with just my phone. Anyone else?
sikkboy626 said:
Ok, as a fellow early adopter, I too have the LCD bleeding problem. However, I'm noticing another problem. I put the screen to "automatic brightness" mode, which causes it to flicker. I understand that different lighting changes the brightness, but not like this. The screen goes light to dark and back again several times in the same light at the same angle. I'm thinking maybe it could be an issue with just my phone. Anyone else?
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My Nexus always did this as well. I think this is more a problem with Android and adjusting the brightness too frequently based on small changes in light as opposed to looking for averages over a minute or so.
Luckily CyanogenMod 7 has incorporated several manual adjustments to how often this sensor changes your backlight and it makes a huge difference. Prior to that, I always just used manual backlight adjustment because it is pretty annoying.
I'm not nitpicking.. lol I can't believe people see that and think it is acceptable. you will see that everytime you look at the phone with Android 2.3 or any black bar mod..
I've heard from many that had this issue, and MANY that have zero bleed, so I will be replacing it to see if it is any better.
sikkboy626 said:
Ok, as a fellow early adopter, I too have the LCD bleeding problem. However, I'm noticing another problem. I put the screen to "automatic brightness" mode, which causes it to flicker. I understand that different lighting changes the brightness, but not like this. The screen goes light to dark and back again several times in the same light at the same angle. I'm thinking maybe it could be an issue with just my phone. Anyone else?
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I would just use manual brightness anyway. Not a lot of people know this but keeping your screen brightness set to automatic will drain your battery faster than running it at full brightness. It's been tested on multiple Android devices.
Also have the bleed issue, has anyone heard if LG or Tmo have acknowledged the problem?
Received my replacement transformer the other day and thought it was OK on initial inspection, in a darkened room.
But actually, when you pump the brightness up to full, looking at a black screen (downloaded a black jpeg to test it as in the galley app the software buttons fade out so you get a true picture) it is actually no better than the one I sent back.
So my question is, using that system - black jpeg, full brightness, is there anyone out there who has no light bleed, particularly around the bottom left hand corner?
Cos if there is, it looks like this baby is going back to Comet for a second replacement, and if everyone has it, then I guess I will have to assume its a manufacturing 'feature' and just live with it.
Cheers for your help folks.
Sent from my Transformer using...... fingers.
Glad there is somebody know knows how to test a LCD light bleed properly.
I have the exact same issue. Maybe its part of the design.
J
Check my post in the other light bleed thread. I'd be happy to explain more if you'd like: http://forum.xda-developers.com/showpost.php?p=13478882&postcount=111
I did everything you said, and see no light bleed in mine. I just got mine today.
I did everything you said, and see no light bleed in mine. I just got mine today.
Has anyone noticed a problem with going from manual brightness to auto, and it not auto adjusting?
No light bleed here.
Sent from my Transformer TF101 using XDA Premium App
Zero light bleed for me as well.
at a very extreme angle i can see a little near the camera. doesn't bother me, i would have never noticed
markteacher said:
Received my replacement transformer the other day and thought it was OK on initial inspection, in a darkened room.
But actually, when you pump the brightness up to full, looking at a black screen (downloaded a black jpeg to test it as in the galley app the software buttons fade out so you get a true picture) it is actually no better than the one I sent back.
So my question is, using that system - black jpeg, full brightness, is there anyone out there who has no light bleed, particularly around the bottom left hand corner?
Cos if there is, it looks like this baby is going back to Comet for a second replacement, and if everyone has it, then I guess I will have to assume its a manufacturing 'feature' and just live with it.
Cheers for your help folks.
Sent from my Transformer using...... fingers.
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I mean... you went through all that to find a defect? I know that we all want the perfect device but how often will the light bleed actually affect us?
I think I also have light bleed but I had to tilt the damn thing to find it and it seemed perfectly fine before reading these posts.
Does it really bother you that much that you're even willing to go through the hassle of exchanging it?
I first noticed it when I booted the tablet with the lights out in the room. I don't have any issues in normal use and it doesn't bother me enough that I'd want to send it back.
I just got my 32GB. I didn't notice it during the daytime, but at night I do see a little towards the top. But not to the point where it bothers me.
Got a couple of small spots along the bottom that i could live with only noticeable if you have light off and brightness at full, one of the corners has quite bad bleed, can see it on darkish screens without even turning lights off or even down.
Considering whether to return it.
strikethreeout said:
I mean... you went through all that to find a defect? I know that we all want the perfect device but how often will the light bleed actually affect us?
I think I also have light bleed but I had to tilt the damn thing to find it and it seemed perfectly fine before reading these posts.
Does it really bother you that much that you're even willing to go through the hassle of exchanging it?
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'All that' is not really all that to be honest. I downloaded a black jpeg and looked at it whilst sat here watching the telly, took about 30 seconds in all to show up a significant level of light leaking in from the bottom corner.
If you have to tilt your unit to find any light then its not going to be a problem for you. On mine it casts a glow on the bottom corner when I am sat with it on my lap in a normal living room with the table lamp on.
For me there is nothing wrong with wanting a perfect device, I am pretty sure that's what I paid for. Had it not been perfect then Comet would have it marked as 'seconds, and would have charged me quite a bit less.
As it is, it arrived direct from the factory with this defect, and as I have said before, on a £100 cheapie off eBay I would probably put up with it, but not at 400 quid.
Add to this, unless Asus receives units back to their factory with these issues pointed out they will be unaware of the problem and have no incentive to tighten up their manufacturing process.
I don't know what is going on over in the US, but I do know they are far less accepting of poor service/goods than we are in the UK, and if these problems exist in units being shipped over there they will be flying back to Asus at a great rate of knots, and this is with the Us Transformer costing CONSIDERABLY less than it does over here.
If you have a good one, I am happy for you, and slightly envious of you. I wish I did.
On the blue boot screen or setting screen there is massive light bleeding on right and left side (about 2 inches wide). However, when there is an image on the screen it looks fine. Unfortunately I don't have a wireless connection at home so I haven't tried putting any movies or 'black' jpegs on the device for further testing; but will do so tomorrow. My hope is that when playing movies it looks fine and if so I won't worry about it. Screen has good fidelity; speakers seem decent and unit feels lighter than the acer/xoom. Also build doesn't seem that bad.
-
So far only immediate reactions are: Why didn't amazon put something in the shipping box like bubble wrap and what the @!#)(* no charging light? Even my $10 cell phone has a charging light.
I asked Asus phone support. They said there should be NO light bleed. I said a couple of times that mine is very slight, from the lower left corner, and he repeated that there shouldn't be any at all and that I should get a replacement.
I'm requesting a replacement anyway as my compass is broken, hopefully I can get one into my local Comet store so I can see for myself first.
A picture, as they say, paints a thousand words.
(and just to rub salt in the wound, discovered the gap along the side of the screen mentioned in another thread! 'Hello, is that Comet? I have something I need to discuss.....')
http://www.youtube.com/watch?v=80pSCclf9Eg
Light bleed here as well
Just wanted to chime in and say I have it too. At first I didn't notice it because I had just got it.. but after a while I found my eye being drawn down to the edges where there was light bleeding through. Its an unwelcome distraction and this unite will no doubt be exchanged for another one.
doronster195 said:
I did everything you said, and see no light bleed in mine. I just got mine today.
Has anyone noticed a problem with going from manual brightness to auto, and it not auto adjusting?
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Auto adjusting works when you turn the screen off then back on.
i feel all of you. One time I bought a car and one of the tire pressures was off by the time I got home. I took the car back to the dealer several times til they got the tire pressures right on all four tires. Took a month to get it right. The nerve of these manufacturers.
unknown_owner said:
i feel all of you. One time I bought a car and one of the tire pressures was off by the time I got home. I took the car back to the dealer several times til they got the tire pressures right on all four tires. Took a month to get it right. The nerve of these manufacturers.
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No, this is more like buying a new car and your car doors or windows not shutting fully.
that is the question. I've been using my 32 GB Transformer since it arrived on May 12, and I have to say that overall I'm a huge fan. Since I have seen so much on these boards about the various QC issues, I gave my tablet the once-over almost immediately. The speakers seem fine, no SoD, etc. The only defects I found were about 4 points of light along the left and bottom of the tablet when held in landscape. These show up at about 80-100% brightness with a dark background (not a black jpg), and are not terribly invasive. However, as I use the tablet more, it is a bit annoying just to know they're there. I've also experienced a bit of screen flicker (only with Angry Birds so far), but suspect that this may be more of a software/rendering issue. So the question I have to ask myself is "Do I send it back?" I've heard a number of stories on these boards and elsewhere of people who RMA'ed, waited, and got back a poorer product than they started with. I can live with a little light bleed, but I'm not sure I want to. Any thoughts? Thanks in advance.
--SemTechie
I'm kind of in the same boat. I've got a single hot pixel and obvious light bleed that is mainly noticable with black/dark backgrounds. If I send it back to the retailer I could end up waiting a month or MORE for a replacement that may have the same or worse issues. And then what happens? Would the retailer take it back and keep this back-and-forth game up till I recieved a tablet that has no isses? I doubt it. I'm thinking that maybe I should call Asus and see what they have to say about the backlight bleed on the tablet.
No matter what you do you will be taken care of, if you RMA it now or in 6 months from now. Asus has great warranty support. They even pay for the shipping away to them for RMA. Most companies make you eat that cost.
Seems like the QC issues are widespread throughout the TF supply, which means the manufacturing process is flawed / needs correction. So, RMA'ing now might not yield good results. Might be better to wait a couple months to RMA, assuming that ASUS would actually address and correct the QC issues.
I've noticed some light bleed in a couple spots when cranking up the brightness, but since I don't usually have the brightness over 50% and I don't tend to stare at black backgrounds I'm just brushing it off....for now. When I read that customers are getting TF's RMA'd w/ new TF's w/out any issues, then I'll consider RMA'ing.
I am also waiting to RMA.
My HDMI port is really unreliable and the connection will be detected and dropped constantly if you touch it at all. If you jiggle it just the right way it will immediately put the tab into a SOD. I've already called ASUS to get the issue on record but I told them I'm waiting to RMA until after I've heard of other's successfully repair experiences.
I only have very minor light bleed and a tiny creak in the top left of the chassis, both a non-issues but the HDMI port sucking really bothers me.
Light bleed is pretty common to bigger ips displays. Do a search for iPad light bleed and you will see what I mean.
SemTechie said:
However, as I use the tablet more, it is a bit annoying just to know they're there.
--SemTechie
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This is exactly the problem. People go looking for trouble, and trouble is what they'll find.
I'm having same issue. At first I didnt' want to think of it and didn't try to look for it. But whenever I start some apps and the screen is dark. I can see som light bleed on the side and one very annoying one in the middle of the screen about an inch long. I can live with the sides...but in the middle of the screen is pretty hard to accept.
Hi all,
I've had 7 Transformers tested for defects before I ended up with a decent one (So I thought!).
The first 3 tablets had dust beneath the screen so I didn't bother testing them for any other issues (In fact I wasn't even aware of other issues at that time).
After that I decided to wait for the Tab 10.1 but when I learned they stripped it of all extendability options I decided to give the Transformer another go.
After picking up another it seemed fine in the store but when I got home it had very noticeable screen bleeding at the left bottom (extending towards the center).
After showing the device to a friend, which had bought one as well, we noticed that mine had a yellow tinted screen and was much less bright than his one (He had a B7 version, mine was a B8).
After swapping mine over for another at the store, we unboxed 3 more to find a decent one that had an acceptable light bleeding amount (They all had it, some even worse than my initial one).
I ended up with a B8 again, it also had the yellow tinted screen, which I accepted for the lack of a better one and it didn't bother me too much to exchange it.
But after playing with it for a while I noticed that whenever a static screen stays on longer than 5 minutes it would get burned in (Image retention) and dissipate in approximately the same time as it took to get there (The longer the worse).
After drawing for about 45 minutes I could had the drawing as background on the setting screen, browsing the market and getting a drink left me with the complete market and app icons on every grey screen, my jaw just dropped...
Anyone else encountered this issue?
After talking to my friend about it, his B7 seemed to not having this issue at all, but a new one he bought for his uncle (Also a B8 with the yellow screen) did suffer from this as well. He even let it run over night and was left with his home screen on every screen for a couple of hours!
It really bothers me that this device had so much issues. It's a great device otherwise, but the QC sucks big time, a shame really!
How long does the images stay on the screen? I was playing games for like one hour and I notice this issue too, however, after I left the tablet off for a few minutes, the retention disappeared.
It depends on how long the static image has been displayed in my experience.
I've seen it stay on for minutes gradually dissolving in the grey background.
Here's another screen shot made with SketchBook from Autodesk (Great tool BTW). I was drawing for let's say 45 minutes and this is what happened after I saved the picture (It's supposed to be grey!).
reasonNL said:
It depends on how long the static image has been displayed in my experience.
I've seen it stay on for minutes gradually dissolving in the grey background.
Here's another screen shot made with SketchBook from Autodesk (Great tool BTW). I was drawing for let's say 45 minutes and this is what happened after I saved the picture (It's supposed to be grey!).
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wow, quick ask for RMA dude
I all ready contacted Asus support, haven't heard back from them yet though.
I'm going to contact the the supplier as well..
Does nobody else encounter this?
If so..
Which revision do you have?
What color temp does you screen have (yellow tinted)?
To make it happen, just let the screen on for at least 5 minutes (the longer the better) on a static contrast rich image for example a search page in the market.
Open settings and check if it looks anything like the last picture from the first post.
Which country did you buy all these B8 models from please? Not heard of any B8's before now.
I have a B7 model and have not experienced any of the issues you are experiencing. The only issue that seems to be present on my TF is the browser force closing somewhat often.
I wonder if the software mods made to the B8 models is affecting the screen retention and yellow hue. From everything I have seen online it seems those of us that got B7 models are very fortunate. Please keep us updated what resolutions Asus support presents you with.
Sent from my Nexus S 4G using XDA App
It's being sold in the Netherlands for at least a couple of weeks now.
I've came across another forum where people were talking about the yellow screen as well:
(Can't post links so search in google for "yellow screen asus transformer" and click on the transformerforums link.)
Although they are talking about a B6 and B7 revision. It seems to be the same issue, nothing about the retention issue though.
I did notice however that someone wrote that his B7 has a rounded MicroSD card slot which only appeared over here on the B8, the B7's MicroSD slot still has the same appearance as the other slots on the device and dock.
Even the the link to the other forum they mention that the B7 has the yellow tinted screen which in my experience isn't the case. Maybe there B7 is our B8?
Overal the B8 seems to be better build, no cracking, no scuff marks on the black rim, rounded MicroSD slot, it seems to be somewhat lighter as well.
But unfortunately the screen seems to be crap as I've seen 3 B8's having the same yellow tinted screen.
Asus hasn't responded yet, but the re-seller did.
Still haven doubts about exchanging it for a B7, if still available, (Or B9?) or try my luck with another brand.
Here are some B8 and B7 comparison shots. Guess there is no need to say which one is which.
(Spoiler: Left B8, Right B7)
I'm returning mine tomorrow as agreed with the store. Asus wasn't much help and only replied with a common reaction saying they do everything to eliminate the growing pains of this product. (Kinda weird since they introduce this issue in a new badge since the B7 has a way better screen)
So to all B8 owner, check your screen and return is to the store if affected. Don't put up with bad QC and poor (probably cheaper) replacement parts!
First image was displayed on both devices for approx. 15 minutes. The other display the screen after this time with the home screen (grey background) and the save dialog of SketchBook Express.
You know I noticed this problem for the first time today, my TF is B4
Mine was the time on the home screen staying for a few seconds after I opened an app
Not impressed this is happening after 1 week
Does you screen have a yellow hue?
The thread on transformerforums also mentioned different badges (B6 and B7) having this screen. Every B7 I've seen so far has the nice looking screen, all B8's had the yellow ****ty one.
Guess the screen are used in all badges. It should be somehow made detectable without having another one for comparison, any ideas?
No my screen is perfect coloured, everything is fine except for this retension I noticed today
I hope it is nothing serious and will always disappear after a while
magicdave26 said:
No my screen is perfect coloured, everything is fine except for this retension I noticed today
I hope it is nothing serious and will always disappear after a while
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I didn't notice the screen color tint myself as well, just when I saw a B7 next to it in comparison I noticed the difference even though the B7 tends to be more purplish then real white, it is way better calibrated.
It does seems to be something you'll have to put up with, depending on how long a image persists on the screen, but it always dissipates in a couple of minutes (again depending on the time it stayed on the screen in the first place) and I haven't seen it get worse nor less over time.
You could except and live with it, but in my opinion it gives a manufacturer, in this case Asus, the means to sell "defective" products, which we shouldn't accept!
It's not like you got as a present after you bought honey from a supermarket.
Yea I agree, its not something we should just accept, but I have a feeling there will be no solution to the problem other than getting a refund and waiting for the TF2 or getting a different Tablet.
I expect there is some issues with all of these screens, Light bleed, Image Retention etc
I doubt getting a new one from the company would solve it, more chances of getting one with even more problems.
The device is under warranty for a year minimum, so in 6-10 months we can return them as faulty under warranty and grab a better new model so I`m not too bothered just yet. In 10 months the wow factor will have worn off and we will be looking at newer faster ones anyway.
Just returned mine and checked one more to find massive bleeding again. So it's a refund for me. The B8 had light bleed as well but it was "acceptable" since it was only noticeable in very dark conditions the retention was just not acceptable too me.
There are good ones which have almost no issues whatsoever, getting one is pretty hard though.
The fact that there are so much differences between the same product only acknowledge my suspicion that Asus isn't able to cope with the demand and it's quite obvious the QC is being left out completely and they revert to other suppliers for parts to keep up with it.
Well when it comes to warranty, Asus has a very bad track record here in Europe. Better buy a new one since the probability of getting it back even worse is very high, essentially getting caught in an endless loop.
I don't refer product quality based on probable usage time, but based on price point.
And it's not cheap!
I'll maybe check stock again in a month or so (B9, B10), if I haven't decided to buy another brand. A shame it's a nice concept, but bad realization.
Just curious if anyone else has noticed this... My device is almost exactly 1 week old. (I've been using it quite a bit for work)
Yesterday, I was playing a movie (using the DisplayPort) to my TV. The unit ran, plugged in, running Netflix for a total of 2 hours... Movie played fine, finished up, disconnected, etc...
Later on that day, I was using the Surface and noticed a yellow burn mark. It's a line along the right edge of the display on the surface. It's most prominent in two places, a blotch 2 inches down from the top, and worse towards the bottom about an inch up (all along the right side)...
Noticed that if I shut the device down, and let it sit on a granite counter-top at room temp (brings the temp of the device down to room temp), after turning it back on around 20 minutes later it's gone on a fresh boot. After starting it again, the yellow burn slowly comes back, coming back even faster if I'm doing CPU intensive stuff on it, or if it's being charged.
Anyways... Even though I purchased the device at the retail location and have a 15 day return window, I didn't want to bother as right now there's the shortage of 128 units, I don't want to have to wait for stores to stock up again, so I called Microsoft and found out that right now under warranty they are replacing faulty devices with brand new ones... So I started a warranty case, hopefully will receive my new unit in a few days.
I did some googling, and I read about people with iPads, and iPhones having a yellow tint due to the glue not curing on brand new devices. Users reported it would go away in time. I'm assuming this isn't the case for me as it's not there on start, but comes after the device warms up...
Also, after reading iFixIt's post about the internals, I noticed the batteries edge inside the device is right about where the yellow marks are. I'm thinking the battery inside the unit may be swelling, and putting internal pressure on the LCD panel... The Yellow get's worse when charging, but at the same time, maybe there's just pressure inside the device from the manufacturing process, you never know.
I just hope hope hope that the device MS sends out is brand new as they said it would be.
Here's a pic, it's very hard to see as its extremely difficult to snap a picture due to auto-focus, lighting, etc... The yellow is usually only visible on white, and certain greys in the gray scale, you can't see it at all on black.
http://twitpic.com/c4o9q8
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
plznote said:
I think it must be the glue not properly done. Best to return and get a new one imo
And how are you liking it? I'm considering one.
Sent from my Galaxy Nexus using xda app-developers app
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At first I thought it was the glue, but just the disappearing act it does, I'm thinking it's a LCD pressure mark instead... If I turn on power savings mode, and don't do anything it fades, barely hard to see... When it gets hot it comes back. I'm almost positive it's the battery putting pressure on the LCD...
As for the device, I'm absolutely loving it. I was lucky enough to get a 128 on the Monday after launch. I've been bringing it with me everywhere. I haven't really used the pen, but I use my Touch keyboard all the time.
This thing is SLICK! And actually to be honest, I waited for the Pro since I thought I wouldn't be able to use the RT. After getting this, and LOVING the metro interface, along with the Metro apps, the only time I go to the desktop is for Office on a normal day. Even then, I actually use the Mail metro app for exchange most of the time, unless I need to do something advanced in Outlook.
I realized everything I use it for, I could have gotten away with an RT instead. I have absolutely NO complaints And to be honest I'm going to pick up an RT as well...
I'll use the RT for day to day, notes, meetings, e-mail, music, metro apps, etc... The battery life will be awesome.
I'll use the Pro for special stuff, like very technical meetings, implementations (I'm an IT guy), real technical work (where I need apps like vSphere client, putty, etc...)
I'm dead serious, this device is slick! Totally worth the money!
I'm actually starting to wonder if this is condensation... No idea why it would glow yellow though... No bubbles or anything...
Noticed that the top of the surface that faces you clicks when tapping on the black border, wonder if it's missing a seal...
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
Zhariak said:
w00t,
Called up, they replaced my surface pro, got a replacement within 2 days, brand new
No yellow!
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I have the same issue and will also be asking for replacement.
You seemed to have liked the service provided by Microsoft, since you got your replacement in 2 days, I'm assuming that they cross-shipped? Or did you have to send it in first? Or did you got a MS Store (none for me in Montreal...)