[Q] To RMA or not to RMA... - Eee Pad Transformer Q&A, Help & Troubleshooting

that is the question. I've been using my 32 GB Transformer since it arrived on May 12, and I have to say that overall I'm a huge fan. Since I have seen so much on these boards about the various QC issues, I gave my tablet the once-over almost immediately. The speakers seem fine, no SoD, etc. The only defects I found were about 4 points of light along the left and bottom of the tablet when held in landscape. These show up at about 80-100% brightness with a dark background (not a black jpg), and are not terribly invasive. However, as I use the tablet more, it is a bit annoying just to know they're there. I've also experienced a bit of screen flicker (only with Angry Birds so far), but suspect that this may be more of a software/rendering issue. So the question I have to ask myself is "Do I send it back?" I've heard a number of stories on these boards and elsewhere of people who RMA'ed, waited, and got back a poorer product than they started with. I can live with a little light bleed, but I'm not sure I want to. Any thoughts? Thanks in advance.
--SemTechie

I'm kind of in the same boat. I've got a single hot pixel and obvious light bleed that is mainly noticable with black/dark backgrounds. If I send it back to the retailer I could end up waiting a month or MORE for a replacement that may have the same or worse issues. And then what happens? Would the retailer take it back and keep this back-and-forth game up till I recieved a tablet that has no isses? I doubt it. I'm thinking that maybe I should call Asus and see what they have to say about the backlight bleed on the tablet.

No matter what you do you will be taken care of, if you RMA it now or in 6 months from now. Asus has great warranty support. They even pay for the shipping away to them for RMA. Most companies make you eat that cost.

Seems like the QC issues are widespread throughout the TF supply, which means the manufacturing process is flawed / needs correction. So, RMA'ing now might not yield good results. Might be better to wait a couple months to RMA, assuming that ASUS would actually address and correct the QC issues.
I've noticed some light bleed in a couple spots when cranking up the brightness, but since I don't usually have the brightness over 50% and I don't tend to stare at black backgrounds I'm just brushing it off....for now. When I read that customers are getting TF's RMA'd w/ new TF's w/out any issues, then I'll consider RMA'ing.

I am also waiting to RMA.
My HDMI port is really unreliable and the connection will be detected and dropped constantly if you touch it at all. If you jiggle it just the right way it will immediately put the tab into a SOD. I've already called ASUS to get the issue on record but I told them I'm waiting to RMA until after I've heard of other's successfully repair experiences.
I only have very minor light bleed and a tiny creak in the top left of the chassis, both a non-issues but the HDMI port sucking really bothers me.

Light bleed is pretty common to bigger ips displays. Do a search for iPad light bleed and you will see what I mean.

SemTechie said:
However, as I use the tablet more, it is a bit annoying just to know they're there.
--SemTechie
Click to expand...
Click to collapse
This is exactly the problem. People go looking for trouble, and trouble is what they'll find.

I'm having same issue. At first I didnt' want to think of it and didn't try to look for it. But whenever I start some apps and the screen is dark. I can see som light bleed on the side and one very annoying one in the middle of the screen about an inch long. I can live with the sides...but in the middle of the screen is pretty hard to accept.

Related

[Q] Can anyone say they have NO lightbleed?

Received my replacement transformer the other day and thought it was OK on initial inspection, in a darkened room.
But actually, when you pump the brightness up to full, looking at a black screen (downloaded a black jpeg to test it as in the galley app the software buttons fade out so you get a true picture) it is actually no better than the one I sent back.
So my question is, using that system - black jpeg, full brightness, is there anyone out there who has no light bleed, particularly around the bottom left hand corner?
Cos if there is, it looks like this baby is going back to Comet for a second replacement, and if everyone has it, then I guess I will have to assume its a manufacturing 'feature' and just live with it.
Cheers for your help folks.
Sent from my Transformer using...... fingers.
Glad there is somebody know knows how to test a LCD light bleed properly.
I have the exact same issue. Maybe its part of the design.
J
Check my post in the other light bleed thread. I'd be happy to explain more if you'd like: http://forum.xda-developers.com/showpost.php?p=13478882&postcount=111
I did everything you said, and see no light bleed in mine. I just got mine today.
I did everything you said, and see no light bleed in mine. I just got mine today.
Has anyone noticed a problem with going from manual brightness to auto, and it not auto adjusting?
No light bleed here.
Sent from my Transformer TF101 using XDA Premium App
Zero light bleed for me as well.
at a very extreme angle i can see a little near the camera. doesn't bother me, i would have never noticed
markteacher said:
Received my replacement transformer the other day and thought it was OK on initial inspection, in a darkened room.
But actually, when you pump the brightness up to full, looking at a black screen (downloaded a black jpeg to test it as in the galley app the software buttons fade out so you get a true picture) it is actually no better than the one I sent back.
So my question is, using that system - black jpeg, full brightness, is there anyone out there who has no light bleed, particularly around the bottom left hand corner?
Cos if there is, it looks like this baby is going back to Comet for a second replacement, and if everyone has it, then I guess I will have to assume its a manufacturing 'feature' and just live with it.
Cheers for your help folks.
Sent from my Transformer using...... fingers.
Click to expand...
Click to collapse
I mean... you went through all that to find a defect? I know that we all want the perfect device but how often will the light bleed actually affect us?
I think I also have light bleed but I had to tilt the damn thing to find it and it seemed perfectly fine before reading these posts.
Does it really bother you that much that you're even willing to go through the hassle of exchanging it?
I first noticed it when I booted the tablet with the lights out in the room. I don't have any issues in normal use and it doesn't bother me enough that I'd want to send it back.
I just got my 32GB. I didn't notice it during the daytime, but at night I do see a little towards the top. But not to the point where it bothers me.
Got a couple of small spots along the bottom that i could live with only noticeable if you have light off and brightness at full, one of the corners has quite bad bleed, can see it on darkish screens without even turning lights off or even down.
Considering whether to return it.
strikethreeout said:
I mean... you went through all that to find a defect? I know that we all want the perfect device but how often will the light bleed actually affect us?
I think I also have light bleed but I had to tilt the damn thing to find it and it seemed perfectly fine before reading these posts.
Does it really bother you that much that you're even willing to go through the hassle of exchanging it?
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Click to collapse
'All that' is not really all that to be honest. I downloaded a black jpeg and looked at it whilst sat here watching the telly, took about 30 seconds in all to show up a significant level of light leaking in from the bottom corner.
If you have to tilt your unit to find any light then its not going to be a problem for you. On mine it casts a glow on the bottom corner when I am sat with it on my lap in a normal living room with the table lamp on.
For me there is nothing wrong with wanting a perfect device, I am pretty sure that's what I paid for. Had it not been perfect then Comet would have it marked as 'seconds, and would have charged me quite a bit less.
As it is, it arrived direct from the factory with this defect, and as I have said before, on a £100 cheapie off eBay I would probably put up with it, but not at 400 quid.
Add to this, unless Asus receives units back to their factory with these issues pointed out they will be unaware of the problem and have no incentive to tighten up their manufacturing process.
I don't know what is going on over in the US, but I do know they are far less accepting of poor service/goods than we are in the UK, and if these problems exist in units being shipped over there they will be flying back to Asus at a great rate of knots, and this is with the Us Transformer costing CONSIDERABLY less than it does over here.
If you have a good one, I am happy for you, and slightly envious of you. I wish I did.
On the blue boot screen or setting screen there is massive light bleeding on right and left side (about 2 inches wide). However, when there is an image on the screen it looks fine. Unfortunately I don't have a wireless connection at home so I haven't tried putting any movies or 'black' jpegs on the device for further testing; but will do so tomorrow. My hope is that when playing movies it looks fine and if so I won't worry about it. Screen has good fidelity; speakers seem decent and unit feels lighter than the acer/xoom. Also build doesn't seem that bad.
-
So far only immediate reactions are: Why didn't amazon put something in the shipping box like bubble wrap and what the @!#)(* no charging light? Even my $10 cell phone has a charging light.
I asked Asus phone support. They said there should be NO light bleed. I said a couple of times that mine is very slight, from the lower left corner, and he repeated that there shouldn't be any at all and that I should get a replacement.
I'm requesting a replacement anyway as my compass is broken, hopefully I can get one into my local Comet store so I can see for myself first.
A picture, as they say, paints a thousand words.
(and just to rub salt in the wound, discovered the gap along the side of the screen mentioned in another thread! 'Hello, is that Comet? I have something I need to discuss.....')
http://www.youtube.com/watch?v=80pSCclf9Eg
Light bleed here as well
Just wanted to chime in and say I have it too. At first I didn't notice it because I had just got it.. but after a while I found my eye being drawn down to the edges where there was light bleeding through. Its an unwelcome distraction and this unite will no doubt be exchanged for another one.
doronster195 said:
I did everything you said, and see no light bleed in mine. I just got mine today.
Has anyone noticed a problem with going from manual brightness to auto, and it not auto adjusting?
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Auto adjusting works when you turn the screen off then back on.
i feel all of you. One time I bought a car and one of the tire pressures was off by the time I got home. I took the car back to the dealer several times til they got the tire pressures right on all four tires. Took a month to get it right. The nerve of these manufacturers.
unknown_owner said:
i feel all of you. One time I bought a car and one of the tire pressures was off by the time I got home. I took the car back to the dealer several times til they got the tire pressures right on all four tires. Took a month to get it right. The nerve of these manufacturers.
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Click to collapse
No, this is more like buying a new car and your car doors or windows not shutting fully.

[UPDATED] Quality Control / Reliability Poll

I figured I would get an updated reliability poll going since many people are getting their TF and docks now.
Many of you have reported multiple issues with their device. Please vote for ALL options that apply to your situation.
Thanks and vote away!
There's no poll to vote in that I can see.
Edit: there she is.
fail!!!!!!
It's up guys. It just takes a while to get it created. For some reason, the post comes up before the poll is completed.
Light leak and creakiness here. Not sure if I should RMA or not considering I could receive one with issues that are worse.
Light leakage, dust under the screen, very small gap between display and bezel and creakiness here
The question is whether you will keep in spite of the defects.
Drakknar said:
Light leakage, dust under the screen, very small gap between display and bezel and creakiness here
Click to expand...
Click to collapse
Sent from my NOOKcolor using Tapatalk
I had the following:
Light Bleed: Not even sure it is avoidable with this type of screen.
Screen wasn't flush with the housing on the right center inside.
2 dead pixels.
The screen was off center or skewed. Kind of like an old CRT monitor that you had to mess with to center.
The back has some give but I'm not sure its an issue. Its wide, weight seems evenly distributed and it doesn't seem frail or weak.
I returned mine to the vendor for a replacement due to the off center screen and dead pixels. I only hope that the replacement doesn't suffer from the same issues. I should know by the middle of next week.
Sent from my Nexus S using XDA Premium App
Canadoc said:
The question is whether you will keep in spite of the defects.
Click to expand...
Click to collapse
I have the same issues (light leak, creaky corner) but I don't feel they hinder my experience enough that I need to return it.
Canadoc said:
The question is whether you will keep in spite of the defects.
Click to expand...
Click to collapse
Unfortunately I'm out of time to get it replaced by the store where I purchased it and ASUS Italy repair facilities still can't accept any RMA for the TF101.
The tablet itself works fine so I'll just wait some time until they'll have solved most of their HW production issues, then I'll submit a RMA ticket.
It is alarming that the vast majority have some king of issue. This is really not common for Asus based on other products they sell. They're actually considered one of the most reliable manufacturers of all.
akarol said:
It is alarming that the vast majority have some king of issue. This is really not common for Asus based on other products they sell. They're actually considered one of the most reliable manufacturers of all.
Click to expand...
Click to collapse
Only problem with saying the vast majority have some issue is this may not be true or any real indication seeing as internet community behaviour is such that people post to moan when they've got problems and less likely to scream and shout about a perfect device as they're more than happy playing with it doing other things. Just saying that's all. I will have my TF bundle Friday night when I collect it so will be able to see if it's got any issues I notice but if it's perfect I won't be posting to say how great it is if it's perfect I'll be too busy enjoying it lol
Mine was dead right out of the box. Wouldn't even power on. I returned it and am now waiting for my amazon preorder to come. I am so glad i did'nt cancel that. If that one has problems, i'm gonna wait for the samsung
Question, does the build quality matter where the tf was made. I don't have my tf yet but I seen in a video that the box of one tf said "Made In China."
Were everybody's tf made in China?
Maybe this can determine where the bad eggs are coming from.
Sent from my HTC Glacier using XDA Premium App
My main issue was the dock, but after receiving a dock firmware upgrade everything works flawlessly. Once HC 3.1 hits, it will be the best tablet ever.
I am going to refrain from voting for a few days, aside from one SOD I've had zero problems with either the tablet or the dock so far, I will wait a few days though before voting.
I understand that there is a huge bias towards those having problems as those that don't are less likely to report. However, such a poll can be helpful in indicating the majority of the problems people are having. It is alarming, still, that there is such a high disparity between those without problems and that do. I was expecting, well, hoping, that it wouldn't be this bad.
doron: They're all made from the same location/plant I'm sure. That's not the issue.
and now my housing separation is getting worse. first it was all tight and no creaks, then creaky and squishy on the left side (the lower left corner, could be squeezed). a day later the right bottom corner is squishy, but not as bad as the left.
last night the left side has increased to up to half the left side being slightly separated.
i'm almost 93.269% sure this thing's going back... if it does i'll have a dock and skin for sale at a pretty good price.
as reliable as their laptops are rated it's actually disappointing to hear all these mfg problems with their tablet. it's not like this is their first tablet.
I'm debating on sending mine in.
What we really need is an official announcement from Asus stating "yes, the first batch had manufacturing issues but the next batch is better. If you are experiencing XXX (IE: Light Leaks) Then please send it back for a full replacement"
I too have light leakage and my backing is lose around the bottom where the dock goes. It bubbles a bit. My dock also doesn't want to stay connected when the trackpad is in use (firmware coming i hear) so...
I know Asus responds to a few of these posts and all but a total PR about the issues would be far better than 100's of reviews stating "X Problem" and then people just overall assume the product is poorly built...which it is currently.
I do love it tho, but next one released with a keyboard at a reasonable price might find me as a buyer and Asus might find this one on the way back for a full refund.
My SD card won't eject. I feel it springing in a bit when I push it in, but it doesn't pop out.
Not a HUGE issue, but a definite QC failure. I may check with BB in a couple weeks to see if they have any stock and exchange it, but if not, it's only a minor issue. I slapped a 16GB card in there and I rarely remove it. I'll mostly use the USB ports and full size SD card slot in the dock.

So, who has -not- had problems with their Transformer?

I bought a Transformer yesterday, and I have some pretty severe backlight bleed. I'm either going to exchange or return it tonight.
I understand that people with problems with their device will be much more vocal than people who haven't run into any issues, but the number of posts I've seen talking about display or speaker issues is kind of worrying me, especially when I can go to the Thrive forum and see zero or near zero topics about hardware issues. Does anyone here have a Transformer with no problems? Or do they all have some issue and should I look at a different tablet?
Sent from my ADR6300 using XDA App
No issues whatsoever with mine, although I haven't actually went looking for light bleed. Certainly, I've not noticed it in normal use, which is the only place it would bother me.
raptir said:
I bought a Transformer yesterday, and I have some pretty severe backlight bleed. I'm either going to exchange or return it tonight.
I understand that people with problems with their device will be much more vocal than people who haven't run into any issues, but the number of posts I've seen talking about display or speaker issues is kind of worrying me, especially when I can go to the Thrive forum and see zero or near zero topics about hardware issues. Does anyone here have a Transformer with no problems? Or do they all have some issue and should I look at a different tablet?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I have small light-bleed but it's only visible on a completely black screen with the brightness turned right up and the lights in the room switched off. That's not my normal use case so it doesn't bother me.
I have my Transformer since 2 months now. The hardware is perfect, there is no Lightbleed, no cracking, no dust under the screen and the speakers are o.k. One little problem is Honeycomb, it is not so good as it could be but its getting better with every update. Rooting was no problem and there are no issues when flashing other roms. Last week i bought the dock and there is also nothing wrong with it.
I am very happy with my new Transformer and dont whant to be without it anymore.
Asus Transformer: B5O
Dock: B6O
Sorry for my bad english i am from Austria
Sent from my Transformer TF101 using Tapatalk
i Have light bleed over the charging port..but that's insignificant ..but my volume rocker JUST got stuck like 20 min ago..already put my RMA with asus..out side of that..it's no issues
Haven't got any problems, though i haven't taken my transformer into a darkroom with a dark jpeg and turned the brightness up to test it!!!!!
A big believer in realism!
My wifi works perfectly
ADW EX works perfectly
Opera Browser works perfectly
But i also don't believe in new automatically equals better, so i haven't installed 3.2.
Wouldn't no about browser typing lag, as i'm the slowest freakin typist ever
I've had no issues with my tablet.
I have just RMAd the dock, as it was a B50 and had the power drain issue, but the tablet on it's own has been great.
very minimal light bleed, but nothing major.
Out of curiosity, hows the ROM dev over with the Thrive? Im wondering if there is more development over there than there is with the TF..
And if so, if having several Roms/mods to play with, keep user more content; So much so, that they overlook minor details..
Maybe were just bored over here in TF world
I have a b60 transformer and keyboard dock and I am very happy with all. I had a small spec of plastic in the screen, flicked screen with my finger and now it has gone and never returned.
Not seen any light bleed and have no problems with build quality.
I only had the creak before, until I learned to look for the light bleed in the dark. It's not that bad, but it feels horrible when you look for it,
Certainly not me ;-) After 5 weeks trying to find a tablet and dock to actually purchase, I bought the only one I could find - a 32 GB version. Why the heck I didn't just give up and wait for the next generation, I'll never know.
Significant light bleed but that doesn't really bother me. But then I discovered the dock battery draining issue with my turned off tablet and that really started to bother me. Then the volume up key on the tablet stopped working and that kind of annoyed me. Then the charger stopped charging both the dock and the tablet and that was end of my using it altogether ... except that somehow the charger started working again on the tablet (and not the dock) so I could use it again. But now it's stopped charging the tablet once again.
I know I have to RMA this ****. Still have to find the receipts and packaging. Maybe I can ship it along with my Asus P8P67 Deluxe motherboard which never worked right from day 1 and has caused me endless grief. Yeah, Asus is pretty much my least favourite company right now...
I love my transformer.
There was some light bleeding at the bottom by the buttons but for some reason the other day it vanished. I have installed the Asus case that has the tapered edge and flap. Maybe the pressure is fixing it.
That with Prime 1.6, the thing is a beast. I'm out of town for work over the next 2 weeks. No reboots or weirdness. I have my PC laptop and my LG G2x setup with wifi sharing so my TF is grabbing internet from one of those devices.
It just works so good I'm afraid to flash it to a 3.2 rom.
I found thumb keyboard better over SwiftKey X and I'm flying. The Office suite allows me to check all my work related documents on the go and has been a lifesaver.
Asus Transformer 3.1 pwnd
www.MiiWiiChat.com
www.SnapSiteAdmins.com
Minor issues...
I have a little bit of light bleed, but it's only noticeable on black backgrounds, with dim ambient light, at certain angles. The speakers aren't as loud as I'd like, but I don't see how speakers that small could be louder. Overall I'm very pleased with mine, especially considering it's what, half as thick as the Thrive?
Not half as thick, but it does feel a lot thinner. It's because Asus designed the tablet to slant from thick (in the center) to thin (in the edge). It's so pretty .
I have problems with the tf, and not only with one unit, because now I am using the third unit (replaced the two previous).
The first was countinually rebooting when suspended (may be software, but used a nandroid of it with the second and no problem)
The second has light bleed and the upper part of the touch screen was bad.
With the third unit has sound balance problem, but I can live with it.
Conclusion
The quality control is bad, but I like this tablet.
Sorry for my english
No issues, I haven't really looked to see if I could find light bleed, but I love this thing
on my second tf
my first one quit charging after 4 days. No keyboard dock.
The one I have now has more light bleed than my first one. That one was a B60, current one is a B50.
No issues to report, although I have not checked on the battery drain issue with the dock (B5O). Still I really like this tablet and use it for work.
No problem here. Running Prime 1.7
Just checked for light leak. took a picture in a black room with brightness all the way up and on the left lower side i noticed it.
been mashing the power and volume buttons all day to see if i can break it(still within 30 days). No issues yet.
b60 purchased last week

build quality issues still present

I purchased my first tf700 from Newegg 5 or 6 weeks ago. The build was excellent. No screen separation issues and little light bleed. I ended up RMAing the device due to a weird screen issue where it was randomly tapping/swiping by itself every now and then.
I just received my new device which has an 80 serial number, and the screen is separating. If you sight down the edge of the top you can see that it actually bows out quite a bit toward the middle, and it clicks when I press it. SO FRUSTRATING!
Newegg's RMA procedure is as painless as it can be for an online purchase, but I think I'll return this one for a refund and purchase from Best Buy so I don't have to spend the foreseeable future shipping Infinities back and forth.
yeah
esoxx said:
I purchased my first tf700 from Newegg 5 or 6 weeks ago. The build was excellent. No screen separation issues and little light bleed. I ended up RMAing the device due to a weird screen issue where it was randomly tapping/swiping by itself every now and then.
I just received my new device which has an 80 serial number, and the screen is separating. If you sight down the edge of the top you can see that it actually bows out quite a bit toward the middle, and it clicks when I press it. SO FRUSTRATING!
Newegg's RMA procedure is as painless as it can be for an online purchase, but I think I'll return this one for a refund and purchase from Best Buy so I don't have to spend the foreseeable future shipping Infinities back and forth.
Click to expand...
Click to collapse
I bought one off amazon everything was great, then the corner of the screen start to click when I picked it up. :/ it was so perfect..............................................................................
Guys, there are like a thousand threads on these same issues already here, each with perfect solutions for dealing with the situation should it arise. Must we have yet another negative TF700 thread? My 700 is perfect, and so are the majority of people's as well. Continuing to populate the forums with these types of threads though does nothing but scare away potential developers from wanting to shell out the cash to pick up one of these tabs and develop awesome roms for us!
I do not mean to sound rude, nor am I flaming, but please, mods lock this thread before it spirals into something worse.
I agree with theanarchist that this is the same thread that we've all seen. But I also don't think most peoples tabs Are perfect. Some (like me) are still trying to find a perfect one And some have just accepted what they have and have given up. Others (like you) managed to get a perfect one.
Sent from my Galaxy Nexus using xda app-developers app
Mine is perfect as well. My mother, my uncle, my best friend Craig, and my in laws have a perfect unit too. So when I see threads like this, it makes me wonder if people have an agenda.
xRevilatioNx said:
Mine is perfect as well. My mother, my uncle, my best friend Craig, and my in laws have a perfect unit too. So when I see threads like this, it makes me wonder if people have an agenda.
Click to expand...
Click to collapse
Mine's not perfect, clicking near the hdmi port and you can click it from a good portion up towards the middle of the screen. I personally gave up on Asus, though hearing that there are people that have indeed perfect ones makes me wish I had exchanged it. I was hesitant because I had already returned a tf300 (screen issue) and then later the Prime that I had replaced the tf300 with. I had only returned the Prime to get the tf700, as I was pretty frustrated I couldn't get the gps to work EVEN with the dongle Asus sent me. I didn't have any wifi issues really nor any screen clicking issues with the Prime and though I like the infinity the screen clicking annoys me. Wondering if I should rma it directly to them, just don't want to get a different tab back or been in a worse situation as a result.
TheAnarchist1 said:
Guys, there are like a thousand threads on these same issues already here, each with perfect solutions for dealing with the situation should it arise. Must we have yet another negative TF700 thread? My 700 is perfect, and so are the majority of people's as well. Continuing to populate the forums with these types of threads though does nothing but scare away potential developers from wanting to shell out the cash to pick up one of these tabs and develop awesome roms for us!
I do not mean to sound rude, nor am I flaming, but please, mods lock this thread before it spirals into something worse.
Click to expand...
Click to collapse
There was an earlier thread that theorized that the build issues were being addressed in the more recently built devices. I posted to show that even with the more recent 80 serial number devices, the same issues are present on at least a percentage of tf700s.
I certainly have no agenda. I'm on my second Infinity, which will unfortunately also be going back. The first one had some extreme screen separation on the right hand side. It was an C06 serial number. The one I'm on now, my second is a C80 serial number. The screen is good, with just a slight clicking in one spot on the right hand side. I'd live with it. However the light leaking out onto the screen along the bottom and right side from the LEDs is very very noticible.
I won't give up. I really love everything about the TF700 except for the build quality issues that I have experienced. I think the OP has a valid point in saying that the issues are not fixed yet. When my second unit came, I was psyched to see the serial number on the box said C80. I was very disappointed that it too has issues.
I think...
I think the screen seperation can be because of the humidity. Where do u live?
killerdan56 said:
I think the screen seperation can be because of the humidity. Where do u live?
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I don't think it's humidity. I live on the west coast of the US. Pretty dry here. I noticed a curve in the glass along the top of the screen as soon as I took it out of the box and removed the skin/wrapper. It's noticeably bowed out in the middle of that edge.
I just wanted to chime in to say that this is my 2nd C8. The 1st had a June build date and it came with the .22 firmware. I exchanged that one for this 2nd C8 which came with the .26 firmware and a 20120720 build date.
The 1st infinity had power and volume button issues and sharper than normal edges all around. I can't find anything wrong with the build on this second C8 other than the haptic feedback is set really low. (Does vibrate when power on)
I'm rooted and have the dmclient froze in titanium backup while I read up on NV flash. (Guarding against a forced OTA update) I made the mistake of applying the .30 OTA to soon last time.
effezie said:
I just wanted to chime in to say that this is my 2nd C8. The 1st had a June build date and it came with the .22 firmware. I exchanged that one for this 2nd C8 which came with the .26 firmware and a 20120720 build date.
The 1st infinity had power and volume button issues and sharper than normal edges all around. I can't find anything wrong with the build on this second C8 other than the haptic feedback is set really low. (Does vibrate when power on)
I'm rooted and have the dmclient froze in titanium backup while I read up on NV flash. (Guarding against a forced OTA update) I made the mistake of applying the .30 OTA to soon last time.
Click to expand...
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Glad to hear that. Hopefully, 3rd time will be the charm. I really do LOVE this tablet, I just want one that's solidly built and works.
Agreed. I don't see how humidity is going to affect Corning's Gorilla Glass 2. Seriously don't see this being a factor at all.
I suppose I am one of the luck ones as well, no discernable bleeding edge light and completely flat screen. Of course, I bought the 64GB model from BB online, and it already have .26 on it when it arrived.
I too just returned my c8 version today that suffered from light bleed, mushy/sticky power and volume buttons, separating screen which also had sharp 90 edges. The one I just picked up is a night and difference from the first one. This one is a c9 version and other than a little light bleed the construction is solid. It doesn't even appear to be the same tablet....its like the first one was a cheap knock off. Another thing I am noticing with this new one is that the speed of touch feedback is so much faster than the C8.
I did decide to purchase the extended warranty this time around...my experience with the prime has left me jaded and there is no way I'm going to be left holding a dud.
With that said, I suggest if possible to keep on returning them until you find a good one...they do exist!
If Asus can't be persistent with their perfection...Be persistent with the returns!
F me! Just noticed this one is creaking like an old rocking chair, its on the left side by the hdmi port.
Today, I swapped out my first C7 after owning it for a week and received a C8 as a replacement. It amazes me the differences between the two.
For my particular devices, the differences were:
C7 pros: The construction was very solid. I kept reading horror stories about screen lift, creaking, etc. and mine felt solid like a tank. No light bleed issues either.
C7 cons: It suffered from severe I/O issues. Trying to download something from the market would grind things to a halt until the download and install finished. The Browser lagged a bit as well........as did moving around the launcher or clearing items from the recents menu . I returned it because there was a spec of dust under the screen which just really bothered me.
C8 pros: It feels like they put better quality internals in this one! There have been none of the i/o issues, lag, or stutters. Everything is very responsive and snappy. From a software usability standpoint, this feels like a completely new device.
C8 cons: The physical build quality is definitely not as high as the first. There are spots around the edges of the glass that feel "squishy". There is also a bit more lightbeed but i would not call it bad by any means.
For now, I am going to keep the C8 because the performance difference alone is worth it. The minor physical build quality issues aren't bothering me enough yet to risk giving up the performance.
One trend I seem to have noticed after reading all these reviews is that the build date does not seem to have much correlation with physical build quality. However, it does seem that more recent models may be using higher quality internal components contributing to noticeable performance gain.
These are just my observations.

[Q] Have my tf700 for about two weeks, screen flex noticed

Hello,
I've bought my infinity two weeks ago and when I unpacked it I had noticed that on the bottom left side of the panel the screen is popping out a little bit, something like screen flex.
Yesterday, I've noticed that the left side of the panel has a flex as well.
I am really annoyed by this, since OK, I've paid a lot of money for this and now I might have to send it for a repair.
I've talked with the asus support in Greece, and the guy told me to submit a form that he would send me via email and a courier would get it from my house and it would be sent to Czech Republic for service and it would be delivered to me in a maximum of ten days.
Should I send it?
Is it really a big problem? (in example, will the whole panel pop out eventually :silly: )
I though of keeping it for some time and if it gets worse, then sending it..
What do you think?
Thank you for your time,
Sorry for the big post..
did you bu it from a store, or online? if from online, send it back to the company and have them send you another. this might be quicker than sending to ASUS.
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
pspuser007 said:
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
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i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
timrock said:
i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
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They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
pspuser007 said:
They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
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From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
bobby2478 said:
From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
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I've noticed the same across the bottom in mine. It appears exactly where the docking latched are located. I'm no longer going to leave the dock attached. I'll hook it when I really need it then remove and put it aside. I'd say the dock is putting too much strain on the glass. The docking hinge on mine is VERY tight to flip;p open and closed as well

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