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[Q] To RMA or not to RMA...

that is the question. I've been using my 32 GB Transformer since it arrived on May 12, and I have to say that overall I'm a huge fan. Since I have seen so much on these boards about the various QC issues, I gave my tablet the once-over almost immediately. The speakers seem fine, no SoD, etc. The only defects I found were about 4 points of light along the left and bottom of the tablet when held in landscape. These show up at about 80-100% brightness with a dark background (not a black jpg), and are not terribly invasive. However, as I use the tablet more, it is a bit annoying just to know they're there. I've also experienced a bit of screen flicker (only with Angry Birds so far), but suspect that this may be more of a software/rendering issue. So the question I have to ask myself is "Do I send it back?" I've heard a number of stories on these boards and elsewhere of people who RMA'ed, waited, and got back a poorer product than they started with. I can live with a little light bleed, but I'm not sure I want to. Any thoughts? Thanks in advance.
--SemTechie

I'm kind of in the same boat. I've got a single hot pixel and obvious light bleed that is mainly noticable with black/dark backgrounds. If I send it back to the retailer I could end up waiting a month or MORE for a replacement that may have the same or worse issues. And then what happens? Would the retailer take it back and keep this back-and-forth game up till I recieved a tablet that has no isses? I doubt it. I'm thinking that maybe I should call Asus and see what they have to say about the backlight bleed on the tablet.

No matter what you do you will be taken care of, if you RMA it now or in 6 months from now. Asus has great warranty support. They even pay for the shipping away to them for RMA. Most companies make you eat that cost.

Seems like the QC issues are widespread throughout the TF supply, which means the manufacturing process is flawed / needs correction. So, RMA'ing now might not yield good results. Might be better to wait a couple months to RMA, assuming that ASUS would actually address and correct the QC issues.
I've noticed some light bleed in a couple spots when cranking up the brightness, but since I don't usually have the brightness over 50% and I don't tend to stare at black backgrounds I'm just brushing it off....for now. When I read that customers are getting TF's RMA'd w/ new TF's w/out any issues, then I'll consider RMA'ing.

I am also waiting to RMA.
My HDMI port is really unreliable and the connection will be detected and dropped constantly if you touch it at all. If you jiggle it just the right way it will immediately put the tab into a SOD. I've already called ASUS to get the issue on record but I told them I'm waiting to RMA until after I've heard of other's successfully repair experiences.
I only have very minor light bleed and a tiny creak in the top left of the chassis, both a non-issues but the HDMI port sucking really bothers me.

Light bleed is pretty common to bigger ips displays. Do a search for iPad light bleed and you will see what I mean.

SemTechie said:
However, as I use the tablet more, it is a bit annoying just to know they're there.
--SemTechie
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This is exactly the problem. People go looking for trouble, and trouble is what they'll find.

I'm having same issue. At first I didnt' want to think of it and didn't try to look for it. But whenever I start some apps and the screen is dark. I can see som light bleed on the side and one very annoying one in the middle of the screen about an inch long. I can live with the sides...but in the middle of the screen is pretty hard to accept.

Just received my transformer yesterday from newegg

Only been using it for a few hours, but absolutely no light bleed with a black background at 100% brightness. Speakers are normal too. They may have fixed some of the issues thus far, or maybe I just got lucky. Youtube app ran kind of choppy for me, but the website itself was much better. Loving it thus far. No creaking to speak of either. Will update with any issues if they arise.

Sounds encouraging. Hope Asus fixed most of the issues, in their subsequent production batches. I ordered yesterday night through Newegg too.
BTW, when did you place the order with Newegg ?

I just got mine yesterday from best buy. Has tons of backlight bleed on the bottom and a weird very faint light spot somewhere in the middle, and that's at the lowest brightness setting. It has no creaking, but i'm considering returning it to best buy to get the iconia instead. This amount of backlight bleed is nuts, far worse than my nook color.

I ordered last week on Friday night I believe. Used 2 day shipping by UPS.
Sent from my PC36100 using XDA App

I honestly don't think it matters when the TF was ordered. I have no creaking and almost zero light bleed and I received mine 2 days after the release date. It seems like the issues are just "luck of the draw" and not related to the batches.

I honestly don't think it matters when the TF was ordered. I have no creaking and almost zero light bleed and I received mine 2 days after the release date. It seems like the issues are just "luck of the draw" and not related to the batches.
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I agree! No creaking and only a very small light bleed issue on 100% brightness. Not enough for me to RMA it. Overall happy with it

I got mine yesturday from best buy. No creaking or audio problems. I do have one small area of light bleed that doesnt really bother me. overall i am very happy with this device.

Still going extremely well with the transformer. I think some of the choppiness with streaming video originally was with my router. (Don't buy belkin routers, they're garbage) I was also having choppy video on my iMac yesterday. Went to best buy and picked up an airport extreme. Tablet is flying now on the browser and youtube. The browsing experience is so much more complete compared to my iPad. Haven't had any force closes on the recommended tablet apps, and just 1-2 on my phone apps. Screen quality continues to impress me. Touch screen has been responsive with no lag. Still no light bleed and speakers still good. Plugged in my audio technica headphones, and was blown away. Sound quality is fantastic. Going to transfer some video to the TF and see how it handles it next. Wonder if I could stream netflix using asus's my desktop app or wyse pocket cloud (I think that's what it's called) from my desktop. So far very impressed and happy with my purchase. Cant find a respectable case for this thing though.

I've been contemplating keeping mine. I mean, it's a cool device, but I'm struggling to see the use of it considering I have a cell phone and a laptop. What do you guys use your Transformer for?

[Q] Advice on wether to get a refund or replacement

Hey guys,
I am returning my tablet for the 2nd time to amazon as it has severe light bleeding and the sound is seriously messed up because the bezel slipped. I was originally just going to get another transformer, but now I'm thinking, should I wait for the next generation of tablets? Like asus' kal-el tablet? Or should I just get a replacement then sell this when the next generation comes out and buy one of those. I don't really need the tablet for anything and the numerous little problems and bugs really annoy me.
Thanks for your advice!

I'm actually having the same thoughts... :/ this is my second one as well and it is giving me the same light bleed issues. Should I try again for another one? Or just return it...?

I think if moderate light bleed is your only problem, think carefully about returning it. I'm returning mine cause I cant listen to audio with headphones. But the newest batch (B06) has supposedly fixed light bleed problems

Mine is a b06 and has a minor light bleed. Nothing important.
What is your serial numbers first 3 digits.
Sent from my U20i using XDA Premium App

It is B40
Silly xda charachter requirement

If you have the ability to get a refund I would suggest you do it. I am seriously disappointing with mine but unfortunately I cannot get a refund, only an exchange.
My honest feeling over the past few years is that the technology is just not there. It isn't ever going to be flawless I understand as I work in software but some of these issues just seem to be poor QC or just cheap parts. The screen issue sucks and I don't think ASUS has done anything to fix it.
My buddies Samsung seems flawless and I wish I could get one of those but in general Android for Tabs still has a way to go. If you don't need one, I would wait for future generations but it will always be an issue pushing functionality that is cool but just not quite there.

I am unable to find a b60 one...this is my second one and both are b40 and have light bleed all over the bottom and left. I wouldn't mind one little light bleed but I have a few little ones that are annoying when I am in the dark... sigh. Will these light bleeds get worse over time if I don't return it for a perfect one or will it stay like this? Whatdobyou guys think?
Sent from my Transformer TF101 using Tapatalk

My B60 has some bad light bleeds and its my second from amazon. So im in the same refund or replacement boat.

Got 3rd unit(replacement) yesterday from amazon and I can say the light bleeds are very minimal and the internet seems much faster. But I have noticed a bright spot on the screen with lighter colors. Cant asus make unit without problems.

Build quality question

Just a quick question for other TF700 owners. I originally bought a Prime and had the bad wifi issues, exchanged it for another with no improvement so I held out for the Infinity. I now have my Infinity and the screen is loose on the right hand side about 2/3 of the way down. If you press it you can feel the give and hear a popping sound. I'm just curious if this is an isolated incident or if a loose screen an issue with the Infinity. I love the tablet and honestly have no clue what I would get instead but, for $500 I expect better build quality.

orangeirwin said:
Just a quick question for other TF700 owners. I originally bought a Prime and had the bad wifi issues, exchanged it for another with no improvement so I held out for the Infinity. I now have my Infinity and the screen is loose on the right hand side about 2/3 of the way down. If you press it you can feel the give and hear a popping sound. I'm just curious if this is an isolated incident or if a loose screen an issue with the Infinity. I love the tablet and honestly have no clue what I would get instead but, for $500 I expect better build quality.
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I have this issue too. Both the right hand side and left hand side, and a few additional places (7 areas in total). When I closed pad on the dock station a crack formed between one of these two weak areas where screen is loose, and all points to glass cracking exactly because the strains were not supported by chassis. And I closed it the same way I closed it a few other times before (only owned it for about a month).
If you need more description in pictures, there's a thread about defects (it lists clicking/loose screen as one of defects by the way) in this same forum.
I hope that my crack is just an isolated case. This is only my personal opinion based on experience I had, but I would keep bothering the wherever you got your tablet until they give you one without loose screen.

orangeirwin said:
Just a quick question for other TF700 owners. I originally bought a Prime and had the bad wifi issues, exchanged it for another with no improvement so I held out for the Infinity. I now have my Infinity and the screen is loose on the right hand side about 2/3 of the way down. If you press it you can feel the give and hear a popping sound. I'm just curious if this is an isolated incident or if a loose screen an issue with the Infinity. I love the tablet and honestly have no clue what I would get instead but, for $500 I expect better build quality.
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Click to collapse
Mines clicking in the exact same spot you described. Doesn't seem to be getting worse, and if it doesn't I don't think it will bother me that much. But still, for the money we're paying its inexcusable.
Sent from my Samsung Galaxy S II Epic 4G Touch.

Same clicking above the microSD slot and on the opposite side -> same location. But it does not really bother me.

Mine clicks a little right above the dock port on the bottom.
I'm not considering it a problem at this point.

BPhoenix said:
I have this issue too. Both the right hand side and left hand side, and a few additional places (7 areas in total). When I closed pad on the dock station a crack formed between one of these two weak areas where screen is loose, and all points to glass cracking exactly because the strains were not supported by chassis. And I closed it the same way I closed it a few other times before (only owned it for about a month).
If you need more description in pictures, there's a thread about defects (it lists clicking/loose screen as one of defects by the way) in this same forum.
I hope that my crack is just an isolated case. This is only my personal opinion based on experience I had, but I would keep bothering the wherever you got your tablet until they give you one without loose screen.
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In the Nexus 7 forum there were a number of complaints about the screen lifting, and most were found to be caused by screws that were over tightened below the areas of lift. The Nexus 7 back is easy to remove, and I wouldn't suggest doing this with the TF700, but they are both recent ASUS devices and there seems to be a possibility they could suffer from the same issue. By the way. it turns out that only a small % of Nexus 7 owners experienced screen lift, but some had multiple devices with this issue. Mine is flawless, as are the vast majority. I think that must be true for the TF700 as well. Mine is perfect, too.

Just checked. Mine has a VERY slight, not quite popping, but like a small"tic" when pressed by SD slot. Had to listen really close to hear it. My prime was nothing but problems, Wi-Fi weak, GPS totally worthless, and camera was unacceptably bad, grainy quality pics.
My Infinity is everything prime was not. Extremely pleased with it. Only problem I've noticed is I/O lag. And hopefully, that will be fixed with jelly bean.
One other thing, mine WOULD NOT OTA update. Had to d load to micro card.
Other than that, I LOVE MY INFINITY!

I don't see any issues with the building quality. I have not struggled to find flaws . my only complaint is lag and performance. Hopefully these are fixable sw issues that the jb update will fix or someone will create a good ROM to unleash this tablet.
Sent from my Galaxy Nexus using Tapatalk 2

Build quality for mine is terrific. No complaints at all at this point.
Sitting in the airport lounge right now where my TF201 didn't get a WiFi signal. TF700 has -50dB at 54Mbps.
Build quality and performance are exactly what I would expect for a premium priced tablet.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

My first one was perfect physically, but I had to return it. My second one has the popping on the left and there's noticeable give on the bottom, right above the left keyboard dock slot (that is, you can push the screen into the casing). I'm guessing its not a big deal since there are others who have reported similar things.

I have the popping sound when applying pressure to the display on the right side, kind of where the speaker sits. I used to have a slight bulge / screen seperation above the microSD slot, but that completely went away after I left my Infinity lieing in the sun for a few hours (not on purpose, I just forgot about it and that thing got HOT).

I hope this is an isolated case (though my "popping" wasn't so severe, I didn't pay attention to it either!), but just so you know, this is what happened when I normally (no extra force) closed it with my dock station.
I initially ignored the problem too. So be careful when handling it around dock station (if I'm right, it's only bending which is created by dock station that can do this, simply holding it in hand or closing dock station by holding it in middle will not cause any cracks or damage).

Thanks God I Finally get a No Problem Tf700!

I returned a TF700 and replace a order again on Amazon
I just got my TF700 and the first things I do is press the screen down to see if there is a clicking sound or loosen screen problem.
Thank god it doesn't have such problems
Then I turn it on and check for light bleeding. Well, there is a light bleeding spot on the left corner, but not obvious and won't be notice under normal use.
The rest of the TF700 are fine.
Now I am waiting for the case and screen flim.
I am not going to use it until the case arrive, last time I drop it from around 5~8cm height and the corner just blend and the screen pop out. I cannot believe how weak the structure is (Absolutely much weaker than the ipad!)
Hope the case could give some protection.
Waiting for JB now

noobwow said:
I returned a TF700 and replace a order again on Amazon
I just got my TF700 and the first things I do is press the screen down to see if there is a clicking sound or loosen screen problem.
Thank god it doesn't have such problems
Then I turn it on and check for light bleeding. Well, there is a light bleeding spot on the left corner, but not obvious and won't be notice under normal use.
The rest of the TF700 are fine.
Now I am waiting for the case and screen flim.
I am not going to use it until the case arrive, last time I drop it from around 5~8cm height and the corner just blend and the screen pop out. I cannot believe how weak the structure is (Absolutely much weaker than the ipad!)
Hope the case could give some protection.
Waiting for JB now
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Yes, +1 on the case. It's really important to have some protective covering for this device. It's so beautiful and it would be such a shame to scratch and mar it up.

Without issues, Asus's tablets are the best:good:
Sound funny but it's true.

Do you have Bluetooth earphones to test it out with? I am happy with my tablet except for the Bluetooth audio lag.

What about lags and performance ?
Mine is perfect built with no hard ware issues, but I feel there are some software issues. I want to know is it common issues or only mine.
Some lags in main screen when first time going through them it looks like it needs time to load the pages and when downloading/updating apps from the market there are some freezes in screen and sometime while browsing using chrome the device become unresponsive and the screen freeze and I have to shut it down...
The device is great, but I'm wondering about the software issues and smoothness of this CPU
Sent Via TF700T through XDA-app

Mr.Droid said:
What about lags and performance ?
Mine is perfect built with no hard ware issues, but I feel there are some software issues. I want to know is it common issues or only mine.
Some lags in main screen when first time going through them it looks like it needs time to load the pages and when downloading/updating apps from the market there are some freezes in screen and sometime while browsing using chrome the device become unresponsive and the screen freeze and I have to shut it down...
The device is great, but I'm wondering about the software issues and smoothness of this CPU
Sent Via TF700T through XDA-app
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same here but i think it's more noticeable because i have a nexus which is very smooth. hoping jb solves all the lagginess.

I just received my TF700T 64GB from Amazon yesterday and no issues with the screen clicking, actually it is very solid. It does have some light bleed out on the start up screen. But any other time it is not noticeable at all. As for the BT issue, that I am not sure of since I don't have a BT headset.
I did have a Freeze and Crash with loading Glowball. Once I turned it off and back on, it didn't seem to have any issues. The lags, in loading pages I have noticed this every once in awhile, which is strange. Wasn't sure if it was my Wifi network. However I have not had any lagging to the point that it locked up the page where I would need to shut down and reboot.
As for a case, that is not for me. You purchase a device like this due to performance and how thin it is. By putting a case over it, then it is thicker like some of the competition. Besides when dust particles get behind the case it will scratch the aluminum anyway if not careful. Not quite sure how one drops such a heavy device. If you have Accidental Damage insurance on it, no need to worry. File a claim and get a new one, issue fixed.

Traded my prime in at my local BestBuy for an Infinity. Clicking around the screen and the buttons were mushy. Second Infinity the buttons were still mushy and there was a poor mesh between the aluminum back and the plastic strip. THIRD Infinity SEEMS ok (cross your fingers) buttons click good, not really mushy, no clicking around the screen, all seems well!
The clicking could be because the glue they use stays tacky for a bit. I would assume that after a month or so it should cure and stop being tacky thus the clicking. Just an idea tho...

It's actually a shame that there are threads devoted to receiving a flawless prime. Not knocking the OP or anything, but it's crazy how we shell out 1/2 a G for a tablet and "hope" that it's a good one... I got fed up with the stutters, lock ups, questionable-hardware-so-lets-blame-it-on-the-software concerns... I had a tf201 and was lucky enough to be able to return it directly to Asus and get a full refund, then I turned around and got the tf700... Went through two of them. First one had mushy buttons and a clicky screen... It was a c7... Then got a replacement which was a c6. Turned out to be a better build than the c7, but the GPS didn't work independently like it should have. Then, I checked the c7 and that didn't work the way it should have either. Both needed google location services active for GPS to work! Between that and reading about the tf300 issues with JB and experiencing the sluggish response times, non responsive touch screen, icon-less home screens, app force closes, decreasing wifi reception and just about every problem under the sun (ala prime), I finally decided to return it to amazon for a refund. It seems like the infinity starts to get really slow as you use it more and more... It has potential, but I don't have the time or bank roll to wait and gamble...
I'm sure there are people who have perfectly working infinity's but I wasn't trying to hold my breath any longer just to hope that JB would correct all the issues... I'm actually eyeing the iPad, but will probably wait until October to see what apple has up its sleeve... I don't care for apple, but truthfully speaking... Their products have a LOT less issues and the developer devotion to some solid apps only available on the iPad have me steered in that direction. I mean, I can't get scrabble for the infinity or the prime (when i had it)... Really?!?!
Well, good luck to the infinity owners, I'll still follow the forums just to see how things turn out, but I think I'm done with Asus... It's really a shame, because they have so much potential...