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Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
I've posted the same thing and you're not alone. What you can do is put a paper inside the case and it'd resolve your problem for now
Sent from my HTC Sensation 4G using XDA App
You need to return that **** asap!
Sent from my HTC Feeling.
There appears to be some build quality issues with some devices out there last night I discovered that vibrate doesn't work on my phone.
check out my 1st and 2nd post in this thread just called T-Mobile and they're overnighting my phone, I love this phone but this is the first phone I had to exchange twice
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
Bad vibrations... lol
I noticed on mine the vibration is very mild compared to say the MyTouch 4G.
RickCain said:
Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
Click to expand...
Click to collapse
I have it to, actually dont know if I should take it so seriously.
Yhe it clicks a little but nothing serious.
Yup, my one day old sensation also clicks and make that noise when I press on the bottom right of the screen, just like yours. Also, the capacitive buttons are unevenly lit. This is my second unit, and I am very disappointed. I returned the first one because of a wacky battery. Build quality on that one was perfect. I might return this unit also.
Any other folks with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App
darkdelusions said:
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
Click to expand...
Click to collapse
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
mcp2009 said:
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
Click to expand...
Click to collapse
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
i got the same problem.. didnt think it was a big deal.. im more concerned about data issues and root.. got mine on craigslist so i cant exchange right? i would have to take it up with htc correct?
when you exchange it.. do they charge you again?
i sent in my phone and they ordered me a new phone i received a charge of 291 dollars ontop of the previous 280
mike2518 said:
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I already talked to them and they were ready to overnight the replacement phone but they said they couldn't because I'm in my buyers remorse period
the bottom right corner seemed loose for me too, but i din't care that much and now, after using it for about 2 weeks it fits tight. don't know what happened.
anyone with loose buttom right corner and now its tight ???
what did you do ??
mine is loose too !!!
thats my second unit too... the first one made crackling noises when typing messages. this one is better ... but with loose corner !!!
mine is more like a loose right side. you can physically feel the screen go in to the back cover
xnifex said:
mine is more like a loose right side. you can physically feel the screen go in to the back cover
Click to expand...
Click to collapse
Yes, my first unit was flawless, I would have kept it if not for the wacky battery. This one annoys me every time I press on the right lower portion. I'm weighing my options, I only have 3 days left to exchange/return it to walmart
Sent from my HTC Sensation 4G using XDA Premium App
Got the same problem.
Tomorrow i am gonna switch back covers and see if it is the issue.
I think when you take the back cover of to many times the right side will show this problem.
Greetz.
Happens to my phone as well only if I press the right point. That sounds come from the battery. Pull the backcover and press on the battery then you'll hear some clicks. But I couldn't figure out how to solve that. Even putting paper didn't help.
I recently got a gs4g and I've noticed two things, 1. there's a ray of light that bleeds from the home button and 2. the menu button likes to press itself once in a while.
I was wondering if anyone else has had similar problems and what their experience was like doing a return through tmo or samsung. Apparently tmo wants me to pay shipping, they won't send me a replacement first (even if I temporarily pay full price), and it will take 3 to 4 weeks. Samsung will pay for shipping, but they take just as long, don't guarantee anything, and at best send me a refurb back (no replacements).
These 2 problems are surprisingly minor in terms of usability (especially the menu button thing), so I've just kept the phone and it hasn't really pissed me off too much yet. What do you think I should do?
BTW this phone is out of the 20 day return period, I noticed the menu thing on like day 22.
lexman098 said:
I recently got a gs4g and I've noticed two things, 1. there's a ray of light that bleeds from the home button and 2. the menu button likes to press itself once in a while.
I was wondering if anyone else has had similar problems and what their experience was like doing a return through tmo or samsung. Apparently tmo wants me to pay shipping, they won't send me a replacement first (even if I temporarily pay full price), and it will take 3 to 4 weeks. Samsung will pay for shipping, but they take just as long, don't guarantee anything, and at best send me a refurb back (no replacements).
These 2 problems are surprisingly minor in terms of usability (especially the menu button thing), so I've just kept the phone and it hasn't really pissed me off too much yet. What do you think I should do?
BTW this phone is out of the 20 day return period, I noticed the menu thing on like day 22.
Click to expand...
Click to collapse
Take that thing back to the TMOB store and tell them you want a new one. When they tell you that it's passed the grace period start to get a little loud. Keep getting louder until they either replace it for you or you are asked to leave by a security guard.
I was under the impression that the stores are separate entities from online sales with different prices and procedures. Has anyone taken a phone back to the store that was bought online? I have a feeling they'd tell me they couldn't do anything and to ship it back.
Check that it is a "company store" and not a franchise.
http://locator.t-mobile.com/
"T-Mobile Store" is what you are looking for, not a "T-Mobile Preferred Retailer"
I just got an exchange from tmobile and have the exact same issue with the light pertruding from home button, I don't have issue with menu button though. I noticed this on day one. But another issue I received with phone is if i shake or tap the phone I can feel the vibrator (its very faint but I can feel it) I even checked my old device to see if it did the same or if I was just crazy, and wouldn't you know it did not do it. I called tmobile and told them about it and of course got disconnected in middle of conversation, so rather than going through the issue with another rep (annoying) I am just dealing with it. Was thinking it was a bad lcd or could maybe cause it to fail prematurely that's why I called. Now that I see someone else has same light issue I think I'm gonna call them back
Sent from my SGH-T959V using xda app-developers app
Yeah I think mine has that vibrator issue too, but I thought it was just natural vibration since the thing is so thin. That really doesn't bother me at all. It's amazing how benign these problems are, but I'd at least like to get that menu button fixed if it wasn't such a hassle.
I too have the home button light issue but not the menu button issue. And I can also feel it vibrate when I tap it a little. It never bothered me so I left it alone. I've had the phone for over a year and a half already and nothing seems to be malfunctioning.
lexman098 said:
Yeah I think mine has that vibrator issue too, but I thought it was just natural vibration since the thing is so thin. That really doesn't bother me at all. It's amazing how benign these problems are, but I'd at least like to get that menu button fixed if it wasn't such a hassle.
Click to expand...
Click to collapse
Heh, my phone has the opposite vibrator problem. So friggin strong. But I won't complain
I've had four of these phones through warranty replacement over the last few years. Everyone one of them had the home button light ray design flaw. My current handset had it until I dropped it and cracked the screen then it went away, so there's your fix
Sent from my SGH-T959V using xda app-developers app
htaak said:
I've had four of these phones through warranty replacement over the last few years. Everyone one of them had the home button light ray design flaw. My current handset had it until I dropped it and cracked the screen then it went away, so there's your fix
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Click to collapse
How did you get the replacement?
lexman098 said:
How did you get the replacement?
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Click to collapse
Handset protection on my TMobile account 2 times, and the first time I told them I couldn't get any signal after the kies update to GB.
Sent from my SGH-T959V using xda app-developers app
Update: They *just* stopped selling this phone (possibly due to Apple's lawsuit), so t-mobile won't replace it anymore. The best they can do is the exhibit 4g (no thanks). I'm glad I snatched it when I did, just wish I noticed this problem sooner. I think I'm going to send it to Samsung for refurb.
lexman098 said:
Update: They *just* stopped selling this phone (possibly due to Apple's lawsuit), so t-mobile won't replace it anymore. The best they can do is the exhibit 4g (no thanks). I'm glad I snatched it when I did, just wish I noticed this problem sooner. I think I'm going to send it to Samsung for refurb.
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Click to collapse
So our phone is like... discontinued? Cool
Sent from my SGH-T959V using xda app-developers app
pisherthefisher said:
Cool
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Click to collapse
Not so cool actually. For reasons like this plus lower supply = higher prices and lower community support, so be sure to thank the ROM devs every chance you get
Follow up: So I sent the phone back to Samsung for repairs. I told the guy on the phone about the menu button problem in great detail and he sent me an email with return info etc. I receive an email a few days after they receive it that basically says they ran some standard tests and couldn't determine that anything is wrong with it so please provide them more info. It didn't say how to provide them with more info so I just replied to the email with a very detailed description of how to reproduce the problem (basically just leave the phone on the table with the screen on). They send me back the phone, un-repaired, with a note about how nothing is wrong with it.
Moral of the story: Do not buy any Samsung product without also buying an extended warranty from the retailer. Samsung does not honor their warranty when it comes to intermittent problems that are not immediately reproducable.
Hello Peeps,
Have any of you noticed that your power button is loose or wiggly?
I just noticed it on mine, my phone is only two weeks old and I just noticed this issue.
I am pretty bummed about it cause I just achieved root on it.
I suppose if I were to try to take it back, they would not exchange it because of it being rooted.
Any thoughts on this?
The power button is working just fine, I just do not like that it is so loose.
I did a google search and I see that some other people have reported the same issue.
Thank you,
Its normal, hell mine fell off one day.
I use a case so its no longer an issue.
Sent from my SCH-I535 using Tapatalk 2
Beeg Boy said:
Hello Peeps,
Have any of you noticed that your power button is loose or wiggly?
I just noticed it on mine, my phone is only two weeks old and I just noticed this issue.
I am pretty bummed about it cause I just achieved root on it.
I suppose if I were to try to take it back, they would not exchange it because of it being rooted.
Any thoughts on this?
The power button is working just fine, I just do not like that it is so loose.
I did a google search and I see that some other people have reported the same issue.
Thank you,
Click to expand...
Click to collapse
Ya I think it is a pretty common problem but as long as it does not fall out then you are fine it's just one of those "build quality" issues that Samsung seems to have on all of their phones... Gotta LOVE plastic...
Yeah its just a poorly designed button to begin with. More of it "hangs out" of the case in the back than in the front, which makes it easy to apply too much pressure to certain areas. I definitely see how snapping it off could be a very easy thing to do, so my best suggestion would be to get a case or something. If you're that worried about losing it, you could always ODIN your phone back to stock and take it back to Verizon.
Sent from my SCH-I535 using Tapatalk 2
I took mine in to the verizon store, and the reps said that it was normal. I think it's just designed that way.
Definitely normal. My brand new one had a loose power button, and the replacement I got for a different problem, also brand new, has a loose power button.
I love my GS3 but wish it was made a little better, with higher quality materials. Like aluminum, and glass.
Sent from my SCH-I535 using xda app-developers app
Mine is loose as well. As long as it.works your fine
Even the s3 I had with sprint was loose.
Sent from my LS670 using xda app-developers app
Hello Peeps,
Thank you for weighing in on my post.
From what I have found, it is pretty common.
I have a case on my phone and I found an app for a lock screen widget, so I am trying to take it easy on my power button.
I agree, worse case scenario I can always revert back to stock and take it back.
Thank you,
My power and volume button are a bit loose too.
My t-mobile galaxy s3 is firm and tight. *that's what she said*
My power button does not wiggle, my volume rocker is loose
Sent From My VZW GS3
There's a little wiggle to my power button and I still use it constantly during the day, usually for turning off the display before waiting on a timeout.
It's been solid in its slight looseness.
- ooofest
Yeah buddy mines is gone , nothing a little improvising couldn't handle though.:thumbup:
Sent from my SCH-I535 using Tapatalk 2
Power and volume buttons as tight as a drum here.
Hopefully didn't jinx anything
I did return my 1st S3 due to a possible antenna issue.
That S3 had a power button that was flush with the frame of the phone, and you had to 'search' around for it to feel where it was.
This S3s power button protrudes slightly, as it should.
Mines loose. Lol. That just sounds hilarious
Sent from my SCH-I535 using xda premium
mines been loose since i bought it, no big deal.
fix-this! said:
mines been loose since i bought it, no big deal.
Click to expand...
Click to collapse
+1. Mine is loose too.
Sent from my SCH-I535 using xda premium
For what its worth, mines been incredibly loose since day 1. Pops off when taking my case on and off to do battery pulls sometimes. I found a site where you can order replacements for a little under 2 bucks, so I'm not worried about it (I forget what it is exactly, but its just a quick Google search away if you wanna check it out)
Sent from my SCH-I535 using xda app-developers app
real0325 said:
Yeah buddy mines is gone , nothing a little improvising couldn't handle though.:thumbup:
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Click to collapse
Hell, my 2nd refurbished one came with the power button detached, volume rocker soon followed.
Needless to say, after talking to my business Verizon rep for a while, I've got my 4th one hiding behind an Otterbox commuter case...
Does anyone else have loose home button on their phone? It makes noises when you lightly tap on it and doesn't sound too good. I've also went to the T-Mobile store today and noticed my home button is more flush than the both display models they had. Anyone else face the same issue?
Sent from my SM-G920T using Tapatalk
xdviper said:
Does anyone else have loose home button on their phone? It makes noises when you lightly tap on it and doesn't sound too good. I've also went to the T-Mobile store today and noticed my home button is more flush than the both display models they had. Anyone else face the same issue?
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
If it feels off go in and have them pull out a brand new one. When there in store. If yours feels off, have it replaced! I do this with any new phone. I tediously inspect it. If I think something feels off I have them show me a new one and compare. That way I can show them right then and there, this is why you're going to give me another phone lol
zathus said:
. That way I can show them right then and there, this is why you're going to give me another phone lol
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Click to collapse
Lol
Good one.
zathus said:
If it feels off go in and have them pull out a brand new one. When there in store. If yours feels off, have it replaced! I do this with any new phone. I tediously inspect it. If I think something feels off I have them show me a new one and compare. That way I can show them right then and there, this is why you're going to give me another phone lol
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Click to collapse
I have a feeling my front glass is slightly misaligned. Will be checking the store model to make sure, as the corner by the back button seems a bit sunken in. The frame definitely comes up over the glass a little.
I was just in the Samsung Experience Store and noticed that of the four regular S6s they had, three had loose homebuttons. The Edges seemed fine though.
My t mobile version is a bit loose as well. It feels like a minor issue but it is pretty annoying....
I picked up my S6 this morning and have noticed that a light tap on the home button makes a noise. It's annoying and it makes an otherwise solid feeling, quality phone feel cheap. I guess I'll try taking it back to see if I can get another one that doesn't have this issue.
The frame is suppose to slightly overlap the screen by the way
I actually returned my T mobile version for another, and the other has the exact same loose button
Well i noticed it after you guys wrote about it here. I have a S6 32Gig White, a friend has a S6 64gig Black version, i checked his S6 and he doesn't have this issue.
But honestly, it is not like i tap on the button all the time, you can only hear it if you slightly tap on it. If you fully press it, you don't even hear it. It is also not like it makes any sounds when moving the phone, therefore i am not going through all the pain to get this replaced just to receive another one with a loose button
BBs19 said:
Well i noticed it after you guys wrote about it here. I have a S6 32Gig White, a friend has a S6 64gig Black version, i checked his S6 and he doesn't have this issue.
But honestly, it is not like i tap on the button all the time, you can only hear it if you slightly tap on it. If you fully press it, you don't even hear it. It is also not like it makes any sounds when moving the phone, therefore i am not going through all the pain to get this replaced just to receive another one with a loose button
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Click to collapse
Yeah, if I didn't have this Edge without the issue it might not bother me so much
I went back to the T-Mo store and their display model had it. One of the guys opened another one up for me and it too was affected. I ended up walking out with the phone I had. Not gonna make them open a bunch of boxes until they find one that doesn't. At this point the ratio makes it seem like the loose button is normal and any that aren't are the odd ones. Ah well.
daewond3r said:
I went back to the T-Mo store and their display model had it. One of the guys opened another one up for me and it too was affected. I ended up walking out with the phone I had. Not gonna make them open a bunch of boxes until they find one that doesn't. At this point the ratio makes it seem like the loose button is normal and any that aren't are the odd ones. Ah well.
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Click to collapse
That's unfortunate. Perhaps I'll keep mine for a while and deal with it then swap? Wait on a different production run or something.
Mine is nice and tight, but already scratched up. I mean my fingers are rough but jeez. Some soft material on there.
mine seems pretty solid, sorry to hear you should defintely bring it back
pezeyc said:
mine seems pretty solid, sorry to hear you should defintely bring it back
Click to expand...
Click to collapse
Ugh, again though?
I guess...
Well i was wrong about it not bothering me It started annoying me after you guys wrote about it...
I went to a T-Mobile store to check if the devices had the same problem, and yes 2 of them had, 1 did not...
Dunno if it is worth to send it back now and wait up to 6 days to receive a replacement that has probably the same issue -.-
P.s. After pressing the button down very hard a few times, the right side stopped making noises, the mid now also seems to be fine, it can only be heared if touching the very left side of the button...
Same issue here. The left side of the home button rattles a little bit when i press lightly on it. Should i exchange or is it normal?
Dark5tar said:
Same issue here. The left side of the home button rattles a little bit when i press lightly on it. Should i exchange or is it normal?
Click to expand...
Click to collapse
Does it bug you?
On my third t mobile version, all three with loose buttons.
My wife's S8 plus just went bad overnite. Half of the screen is black the rest of the screen is in blue colours. Needless to say she didn't drop the phone or anything like that.
sghitza said:
My wife's S8 plus just went bad overnite. Half of the screen is black the rest of the screen is in blue colours. Needless to say she didn't drop the phone or anything like that.
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Click to collapse
Pic?
Sent from my iPhone using Tapatalk
Im trying. It wont let me upload. It says network error.
Try to boot into recovery mode and see of the screen is cleae and easy to read.
I believe its bixiy button vol- and power
My wife has the phone. She will go to a sprint store to see if she can swap it for a brand new one. Ill let you know what happens later on today.
:crying:
Here you go.
My wife had to go to a repair center where they looked at the phone and the manager was cool enough to add the necessary notes on the account so she could call Sprint and order a replacement phone.
At the store they couldn't figure out what is wrong with it.
One more pic.
Wow. Hope they send a new one quick
Sent from my SM-G955U using Tapatalk
Really hope its just an isolated case and we won't have huge issues with this phones. So far so good with the other phones we ordered. Keep figures crossed...lol
sghitza said:
:crying:
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Click to collapse
sghitza said:
One more pic.
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Click to collapse
WTF?! How the hell does that happen?! That's just crazy, especially since your wife didn't drop it. I've never seen that happen, without any physical damage done to it...
Yep. Crazy. At 6.30 am i was calling sprint to activate her old note 4..lol..
Same thing has happened to my S8+ I've been using it for a month was sitting and using whatsapp and then my screen started looking exactly like your screenshot. I'm going to claim warranty tomorrow.
Did you ever find out what happened to it?
Hi all the same thing has happened to my sons phone how do you fix it please?