I have identified the culprit, but I have not been able to find a solution.
As I said, my screen will not timeout. I have to manually hit the lock button to turn the screen off. Also, the softkeys stay lit. I started going through app settings, etc. No luck. I began to notice after reboots and battery pulls that it only started occuring after I entered mode (*#0011#) to fix the wifi disconnect issue.
After doing that, the screen will no longer timeout. So, at this point, I either have to deal with wifi turning off and on randomly, or a screen that won't go dark on its own.
Can anyone help?
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I have been experiencing a periodic problem where the screen on my Fuze will be on, and it will not dim or go to sleep. Even if I press the power button it does not shut off. So the screen stays on completely and will, of course, eventually wear the battery down. While this is happening, it is not frozen - I can still use TF3D. The only way to get the screen to go off is to do a soft reboot, after which it will perform normally (including the power booting working like it should). This happens about once a day.
This generally seems to happen when the phone is charging. When I unplug it, the bar at the top still shows the phone as connected to the power. I also notice that the battery seems a little warmer than usual at the times when charging causes this to happen.
In searching the forum I found one other user who had this issue, but did not see any fixes. Coincidentally or not, that other user was using Blackberry Connect, which I am also.
Anybody else have this problem? If so, any proposed solution?
While I am at it, I have a Blackberry Connect issue as well. The phone will periodically (usually, but not always, in the middle of the night) just stop receiving Blackberry Connect e-mails, even though everything in the Blackberry software looks normal. Again, I need to soft reboot to fix it. If anybody has experienced this or has a solution, it would be helpful also.
Thanks in advance.
my button seams to have quit working all together, soft reset doesnt help, tryed the hard reset mabe im,doing it wrong. it never ressets data basicly has the same efect as a soft reset.
not sure if its a hardware or software issue at this point. it randomly pops up the are you sure you want to quit txt.
Battory compleatly drained overnight, put it on chager and power button works again. No settings where lost that i see, kind of rules out a hardware issue.
After rebooting my phone earlier today my wi-fi has been stuck on, yet shows as off in QuickMenu and Comm Mgr. Any attempt to "turn on" the switches fail, even turn off option in wi-fi set up dialog does nothing. Can anyone help me?
EDIT: I also noticed now that any command to reboot the phone, along with standby (yes, even my top button), and power off commands are not working either.
EDIT2: It also now seems the screen will not rotate when the keyboard is slid out. I'm beginning to think my only option is to do a hard reset, and I'd REALLY rather avoid that...
EDIT3: AND it thinks it's charging...
EDIT4: Also all of my buttons don't work...
thats weird
my touch pro is doing just the opposite..... i can't turn off the wifi, the "switch" is grayed out to the point that it will not let me turn it off
wierd, does a soft reset not work? Never seen that before...
Have you altered anything recently or added an app that could be causing compatibilty issues?
So i am at home playing with my Xoom fine before going to work. I place it in it's padded bag and get in my car to go to work. No bumps, no bangs, no drops. I get into work and pull it out to play with it some more and the screen is dead, or so it seems. Backlight not coming on. So i think it is dead and force a soft reboot, still can see nothing, i try a few more times, finally i notice if i hold it in just the right light i can see the screen fine, it was rebooting, but the backlight wasn't showing.
I let it finish booting and if i hold the screen in just he right light i can see the live wallpaper moving, so i know the screen is on and working, i can click icons and everything, but the backlight still won't light up. Had to stumble my way to brightness in settings, really hard to do when you can barely make out the screen. Set it to auto, nothing, set it to fully bright, stil nothing.
Is this a hardware issue? Or could i have some random software glitch? I rebooted three times now, hoping it would change. Nope. Stock software, no root, nothing. Had it for almost a month now. This sucks.
I've had an odd problem with my 820 almost since getting. I'm hoping one of you geniuses have some advice.
When I turn it on it works perfectly, sometimes for hours. Then the screen goes blank, and then random pixels begin to appear, starting at the top of the screen. Outdoors rather than random pixels the screen goes almost totally green. Strangely, if part of the screen is obscured the green only covers rhe exposed area.
Pressing the on button repeatedly usually brings back the lock screen and reset (on+down) fixes the problem for another few hours.
By the way, eventhough I can't see the screen the touch sensor works. For instance I can hold theon button and then swipe downwards to turn off the phone. I can also answer and hang up using earphones.
My daughter who purchased the phone said it worked fine until the amber update. I had hoped the black update would fix the problem but no change. I found some posts from people with the same problem who sent the phone in to be fixed and got it back in the same condition. I really don't want to go through the hassle unless I expect to get it back fixed. I'd rather try fixing it myself.
My question is whether this is a firmware problem an whether it is likely that re-installing the stock black rom would do any more than the ota install that occurred automatically did (or didn't do).
Any ideas?
Nobody?
By the way it seems to happen only, or mostly when in standby.
I installed an app that displays a clock and doesn't allow the phone to go into standby mode,
and the problem doesn't appear to occur (unless I forget to leave the app on top).
I would set the phone to standby = "never" but the option isn't available on my phone, though
I understand that there are those with the standby = "never" option.
Any idea if I can set standby = "never" with keyboard commands, perhaps?
Now this doesn't happen all the time every time, but usually around a notification and the screen is off, I go to hit a button to turn on the phone and it doesn't respond but the touch-keys are backlit. If Always-on Display is on, the screen is black regardless, not even showing the time or notifications. The only fix is waiting ~10 seconds for the phone to respond, which in some cases can be the difference between a missed call.
Now, seeing Always On Display off like that while it should be on made me think back to when I saw some sort of Nougat optimization setting that allowed me to select Always On Display, and as far as I remember, I did. That makes me think this process is killing AoD and it is taking that long to start back up, where the phone won't unlock until AoD (is back on and) can confirm that it's trying to wake up out of that state.
However, I don't believe this is the issue. I have turned off AoD and the issue still happened directly afterward, after a Messenger notification. This is stock firmware, however it is not factory firmware. I believe I downloaded it from Sam-Mobile, and they had the 7.0 Nougat upgrade that I would have gotten OTA with the factory firmware anyway.
Somehow I don't think it's the flashed firmware that is the problem, however please let me know if that's a possibility.
While the phone (or whatever) is hanging, I can still hold down the power button and I will feel haptic feedback as if the power menu has opened, and when the phone responds the power menu will be open, so the phone does still receive input. It just doesn't seem to act upon it or wake the screen properly. Is this perhaps merely a known Nougat bug or is it a glitch with my flashed stock firmware?
I'm sorry I don't have much more information. I do have Greenify, but I don't think that can or is set to disrupt anything that would affect the phone waking, or that would hang the OS, homescreen or whatever it is.
I haven't done other troubleshooting because I don't know what direction to attack this from, and that is why I have come here.
Help please!
Thanks in advance. :good:
UPDATE: It seems to happen directly after my screen shuts off from being on. So, if a notification wakes my phone but I don't interact with it in time and the screen goes off, when I press the power button it won't respond for ~10-15s. That's all I've really noticed... Anyone else have this problem??
BUMP.
Also, the same thing happens if I press the power button on my phone (by accident) and then go to turn it back on almost immediately - it won't respond for a while.
Cleared cache from recovery?
Got any settings enabled like "Keep screen off" which stops the screen coming on in your pocket, try disabling it in case that's causing it
Different gestures, disable them all in case they're messing with it
Last resort, factory reset
*Detection* said:
Cleared cache from recovery?
Got any settings enabled like "Keep screen off" which stops the screen coming on in your pocket, try disabling it in case that's causing it
Different gestures, disable them all in case they're messing with it
Last resort, factory reset
Click to expand...
Click to collapse
Won't be factory resetting unless I plan to root or something. I'll fiddle with the keep screen off setting that I do have on, and I highly doubt gestures would affect it but regardless I haven't enabled or used any. Thanks for the reply.
So the "Keep screen off" setting didn't affect anything. I turned Always On Display back on and I see the same issues. However, now sometimes I notice when I lock my screen or it shuts off, sometimes the AOD will appear and then quickly disappear, and stay in this hanging state for 10-15s. Then, if I haven't touched it during that time, the AOD will reappear. Any ideas? :/
So nobody else has this issue? This is still a problem, even if I press the power button and sometimes I'll want to turn it back on again as I just remember something to do before putting the phone away, it hangs on black for too long to be useful in that moment. The only potential solution is a factory reset?
Even if I lock the screen... If I try to turn it back on too soon, and I think it's specific timing... I have to wait 10-20 seconds. Sounds and vibrations still work.
UPDATE: This is still an issue. I've noticed a few more things, it does really seem like timing and as if there's some function in my phone literally not allowing me to turn on my screen - and I have never timed it but I think pressing buttons (power button) makes it take longer before it will respond again.
Kilva said:
UPDATE: This is still an issue. I've noticed a few more things, it does really seem like timing and as if there's some function in my phone literally not allowing me to turn on my screen - and I have never timed it but I think pressing buttons (power button) makes it take longer before it will respond again.
Click to expand...
Click to collapse
This happens for me also as a point of interest.
I am hoping that O solves it, since the monthly updates have never helped.
I haven't had this happen since upgrading to Oreo a week ago, so far so good!