Have a replacement phone coming in, will AT&T charge me for my current damage? Pics
I have a replacement due here tomorrow and I dropped my phone today. Will AT&T charge me ($504 i think) because of this body damage?
Hope not
Nah, I think you'll be alright. The most expensive parts are the glass/digitizer. Insurance claims are 200 bucks, but they'll probably just chalk this up to normal wear and tear, replace the case, and be done with it.
CollegeProfesor said:
I have a replacement due here tomorrow and I dropped my phone today. Will AT&T charge me ($504 i think) because of this body damage?
Hope not
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i'm not sure about att..
but htc they might...
they may just deny your warranty, because there are physical damage on the phone.
they denied mine, because i have a small crack on the case...
Is it a warranty claim or an insurance claim?
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nooomoto said:
Is it a warranty claim or an insurance claim?
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Warranty
CollegeProfesor said:
Warranty
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From HTC America or through att?
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nooomoto said:
From HTC America or through att?
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I'm sure it's through att. I never contacted HTC for any warranty or otherwise
CollegeProfesor said:
I'm sure it's through att. I never contacted HTC for any warranty or otherwise
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Then you'll be fine. I've exchanged probably a dozen or so devices over the years and have never had anything but a smile and a new device from ATT.
HTC America is a very different story lol
Sent from my HTC One XL using xda premium
nooomoto said:
Then you'll be fine. I've exchanged probably a dozen or so devices over the years and have never had anything but a smile and a new device from ATT.
HTC America is a very different story lol
Sent from my HTC One XL using xda premium
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Sounds great, thanks! Device just came in, definitely getting a case. I love this phone the way it is though, so sleek
CollegeProfesor said:
Sounds great, thanks! Device just came in, definitely getting a case. I love this phone the way it is though, so sleek
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I just called in for a replacement and it should be here in 2 days. Do there refurbished replacements look like new and was it on the latest OTA or 1.85?
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The phone was flawless. It was an HT25 running 1.85 but I updated to the latest version
Sent from my HTC One X using xda app-developers app
CollegeProfesor said:
The phone was flawless. It was an HT25 running 1.85 but I updated to the latest version
Sent from my HTC One X using xda app-developers app
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Well let's hope mine will be the same. I'm nervous. Lol.
Tiffany84 said:
Well let's hope mine will be the same. I'm nervous. Lol.
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Ive gotten nothing but perfect replacements from AT&T in the years I've been with them. I wouldnt worry
CollegeProfesor said:
Ive gotten nothing but perfect replacements from AT&T in the years I've been with them. I wouldnt worry
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Got my device in less than 24 hours. Phone was in mint condition and still on 1.85. I couldn't be happier.
Sent from my SAMSUNG-SGH-I747 using xda premium
Yay!
Related
Hey just want to know if anyone has insurance with Asurion and if they accept device swap/replacement with a relock TmoUS One S. I'm considering rooting my One S but I want to double check first.
Sent from the One.
Deductible is the same for loss or other issue, right? If it is, it doesn't matter. Issue with phone, throw it away, or use it for parts, and report it lost.
Sent from my HTC One S using XDA Premium
Samugai said:
Hey just want to know if anyone has insurance with Asurion and if they accept device swap/replacement with a relock TmoUS One S. I'm considering rooting my One S but I want to double check first.
Sent from the One.
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I just sent my defected phone back to T-Mobile. You can still see "relock" on bootloader. Hopefully they don't call me about it or I might just play it off. Lol. Usually they check for is water and physical damaged.
If going through insurance then it doesn't matter. You're paying deduction
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Droidificator said:
Deductible is the same for loss or other issue, right? If it is, it doesn't matter. Issue with phone, throw it away, or use it for parts, and report it lost.
Sent from my HTC One S using XDA Premium
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Yea you got a point.
Sent from the One.
x1tyme said:
I just sent my defected phone back to T-Mobile. You can still see "relock" on bootloader. Hopefully they don't call me about it or I might just play it off. Lol. Usually they check for is water and physical damaged.
If going through insurance then it doesn't matter. You're paying deduction
Sent from my HTC VLE_U using Tapatalk 2
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Lol yeah I hope they don't pester you about it either.
Sent from the One.
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
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dkirchik said:
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
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Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
I'd like to go ahead and confirm my experience here too.
The first four characters of my serial number are "HT24". It's not as recent as the OP's, but I'd like to think it's relatively new.
At any rate, I received a warranty replacement with 1.73.
Moreover, it came with SuperCID 111111 and the "re-locked" identifier. This doesn't particularly perturb me as it saved me a few seconds when unlocking. Yeah, I ended up with someone's leftovers with some newer parts.
Battery life on the replacement is around 5.5 hours of screentime with 30% brightness and LTE enabled. I think refurb is preferable since it's cosmetically pristine and every part has been tested more stringently than a factory original.
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
gunnyman said:
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
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Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
lowfatcreamcheese said:
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
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good to know. I wonder why they aren't relocking the devices then.
seh6183 said:
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
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What makes the newer hardware better? I just picked up another replacement and it is the newer hardware.
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I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
rohan32 said:
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
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I have launch day supply as mine was traded in 2 weeks after launch and it's an HT 24
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
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Man.Droid said:
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
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I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
My warranty replacement also had 1.73 and HT24.
Sent from my HTC One X using XDA
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
---------- Post added at 01:49 PM ---------- Previous post was at 01:49 PM ----------
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
edit: came with 1.73...while both of my One X sit at bootloader comparing the screen the MB (grey replacement) is noticeably darker than the HT23 (white)
SkizzMcNizz said:
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
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Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
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Man.Droid said:
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
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HTC or AT&T?
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SkizzMcNizz said:
HTC or AT&T?
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Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
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rquinn19 said:
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
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I'm wondering if they will check my old phone when I send it back and then charge me for it.
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I have an ht 25 that came with 1.73 hm that's odd lol bought it first day
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HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
rquinn19 said:
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
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I don't think I've heard of HTC turning away any devices that were bootloader unlocked. They're supportive of the power user.
Sent from my HTC One X using XDA
Go to this thread.
No.
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not spam its a link to the XDA deals forum
*seems legit*
I know it sucks for us that have the phone for more than 30 days but this an att move and it's on all smart phones not only the HOX.
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rickmarz said:
Go to this thread.
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found no such thing ? link ?
I can provide a pic with the info but its a local news paper from Puerto Rico.
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Sorry for the wrong info, it's not every smartphone. The ones included in the offer are the Nokia Lumia 900, HTC One X, G3 and Galaxy Note.
rickmarz said:
I can provide a pic with the info but its a local news paper from Puerto Rico.
Sent from my One X using xda premium
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I remember back in the days walking through caguas with my 8125, neighbors thought I was making big money lmao. AT&T has dominated pr and took over suncoms customers almost overnight
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8125Omnimax said:
I remember back in the days walking through caguas with my 8125, neighbors thought I was making big money lmao. AT&T has dominated pr and took over suncoms customers almost overnight
Sent from my HTC One X using xda premium
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Hahaha... Where are living now? Are you in the states?
Sent from my One X using xda premium
Omg, i hate captcha so much..I don't think there is a word in the English language to describe my raw ire towards this idiotic platform.
The $50 hox you are talking about are refurbs.
lazarat said:
The $50 hox you are talking about are refurbs.
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Aka the result of stupid xda peps bricking their perfectly good phones... They returned them bricked because of a scratch or piece of dust under the screen...
ECEXCURSION said:
Aka the result of stupid xda peps bricking their perfectly good phones... They returned them bricked because of a scratch or piece of dust under the screen...
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The result of stupid htc that makes crappy quality phone. Iknow people thay had to swap their phones 10times and still had problematic units. Do not think thay everybody follows xda, I would say only a minor portion of people thay own the device do
lazarat said:
The result of stupid htc that makes crappy quality phone. Iknow people thay had to swap their phones 10times and still had problematic units. Do not think thay everybody follows xda, I would say only a minor portion of people thay own the device do
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Samsung has the same issues, my gf and her mother have sent back their phones multiple times because they just didn't work right.
Btw dude stop trolling these HTC forums and praising Samsung, it gets annoying
We are a small portion of the smart phone population and I believe those who don't educate themselves on these phones as we do are more prone to sending back phones due to idiotic issues
Sent from my HTC One X using Tapatalk 2
I've owned many htc smartphones and not only (tilt, tilt2, one, captivate, atrix, iphone 4, vivid, hox) and I've yet to return not even one unit (and believe me some were really abused by my kids). How in the world someone retuns 5 or more units, you gotta be retarded if after 2 replacements you still go back to the same model/brand or whatever, however if you still do it, then you must really love that device and therefore no need to complain about it.
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lazarat said:
The $50 hox you are talking about are refurbs.
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Well no they actually were brand new phones. It was a 3 day promotion. And it stated on the fine print that there weren't refurbished units. And I personally called an att and a representative told me the same thing that was stated in fine print.
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rickmarz said:
Hahaha... Where are living now? Are you in the states?
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In New York, I can't even impress my cousins over there now cause everyone's got a front facing camera on their phones lmao
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8125Omnimax said:
In New York, I can't even impress my cousins over there now cause everyone's got a front facing camera on their phones lmao
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Yep. It's like everyone has a smartphone this days.
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rickmarz said:
Well no they actually were brand new phones. It was a 3 day promotion. And it stated on the fine print that there weren't refurbished units. And I personally called an att and a representative told me the same thing that was stated in fine print.
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Maybe that too. This is my source http://slickdeals.net/f/5070954-Refurb-HTC-one-49-99-at-att-New-or-upgrades
I ordered a replacement screen for my One x and there is ??air pocket??(wet glue maybe) between the digitizer and LCD
What do you think?
Send it back is my thought
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Yea, send it back man. It wasn't glued together properly I think.
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Yea I think I am gonna have to send it back. I think I am more pissed that I am gonna have to wait like a month now to fix my screen
KIIIDDD said:
Yea I think I am gonna have to send it back. I think I am more pissed that I am gonna have to wait like a month now to fix my screen
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Just have HTC do it. Nobody here has been successful any other way that I'm aware of. It's about $220.
beaups said:
Just have HTC do it. Nobody here has been successful any other way that I'm aware of. It's about $220.
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I agree send it back defective. I have replaced one and it was a pain in the ass.
Sent from my HTC One X using xda premium
I lost my one x I bought from the att store, and I neglected to purchase insurance. So I bought a new one from amazon 2 days ago. It arrived today with 1.85 installed. Havnt even put my att SIM in yet, cuz i'm afraid of an autoupdate.
I'll try rooting/unlocking/ROMing when I get home. Hope my misfortune ended up being a blessing in disguise.
Sent from my HTC One X using xda premium
Lucky. I bought a REFURBISHED and "UNLOCKED" HTC One X from a seller on Amazon.
It came in a AT&T box, with AT&T bloatware, and 2.20.
I think I'll return it. It isn't even unlocked...
EDIT: The screen also flickers every 30 seconds.
Cool
Sent from my HTC One XL using Xparent Purple Tapatalk 2
Ummm, good for you?
NJGSII said:
Ummm, good for you?
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Ummm, it wasn't meant as a gloat, but rather to let people know that amazon has 1.85's that are not warranty refurbs.
Thought it might be helpful information for others.
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ChummyDays said:
AT&T has them too you know.......
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Every refurb I've seen since around last month have had 2.20 on it. Idk if HTC is updating when they are repairing them or if Att is manually updating them.
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mmapcpro said:
Ummm, it wasn't meant as a gloat, but rather to let people know that amazon has 1.85's that are not warranty refurbs.
Thought it might be helpful information for others.
Sent from my HTC One X using xda premium
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Click to collapse
True, sorry about that.
Seemed like you were boasting. Figured Amazon who probably not be as apt to update the units they have sitting around. I got my replacement from a company that deals with AT&T. So I was expecting it to come with 2.20.
i picked up a 2nd one x today from costco it has 1.85.
Got my One X last thursday from Sams Club with 1.85
Add best buy mobile to the list because i got mine with 1.85 from my online order
I received a $49 refurb from AT&T wednesday with 1.85. Needless to say its rooted, unlocked and sporting Venom now.
Costco sent me one with 1.73 about a month ago