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So a couple of days ago I got the OTA Gingerbread update. After the update my phone has had some problems. When I text, the buttons stop vibrating sometimes. And also some of my contacts on the messaging app just show up as phone numbers. So please tell me what may be happening.
Can't offer any explanations but keep in mind, ota updates can be problematic because its insalling on top of what's currently installed, as opposed to wiping and doing a clean install.
Sent from my Inspire 4G using XDA App
I would suggest taking the phone in or possibly better off calling tech support and have them re push the update and go from there...or just root it and flash a custom ROM and enjoy the phone how it should've been.
Sent from my Desire HD using Tapatalk
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
My screen is like that and I didn't return it cause I didn't notice it a huge problem
Sent from my HTC Inspire 4G using XDA Premium App
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
I've returned 2 phone because of that, 1st one was within the original 30 days and 2nd one was after and I thankfully have a tech warranty center close by.
How ever on the second one, a refurb I don't have working GPS and the guy would not let me exchange it again and gave me a number for HTC to call and get it exchanged that way, why I'm not sure but it may have been my fault any way. Lol
Sent from my Desire HD using Tapatalk
bdpyo said:
I've returned 2 phone because of that, 1st one was within the original 30 days and 2nd one was after and I thankfully have a tech warranty center close by.
How ever on the second one, a refurb I don't have working GPS and the guy would not let me exchange it again and gave me a number for HTC to call and get it exchanged that way, why I'm not sure but it may have been my fault any way. Lol
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
So you are under warranty and dealing with a non working gps? How did you do a name change?
Sent from my Desire HD using Tapatalk
Alright, well right now I am trying to find a way to root the phone. I remember how to root my old Samsung Captivate, but this is very different. Including that I now have android 2.3.3 I havent found any way to root the Inspire with Gingerbread. So if you know where I can find a download, please post it while I keep searching.
drakizard said:
Alright, well right now I am trying to find a way to root the phone. I remember how to root my old Samsung Captivate, but this is very different. Including that I now have android 2.3.3 I havent found any way to root the Inspire with Gingerbread. So if you know where I can find a download, please post it while I keep searching.
Click to expand...
Click to collapse
Ace Hack Kit v12 in the dev forum. Check the stickie.
Sent from my Desire HD using Tapatalk
fernandezhjr said:
So you are under warranty and dealing with a non working gps? How did you do a name change?
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Click to expand...
Click to collapse
Still under the manufacture's warranty and you mean my username?
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bdpyo said:
Still under the manufacture's warranty and you mean my username?
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Click to collapse
AT&T should honor that manufacturer warranty, no matter if you already had a couple of exchanges. I would push them on that hard. Yes, user name.
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fernandezhjr said:
AT&T should honor that manufacturer warranty, no matter if you already had a couple of exchanges. I would push them on that hard. Yes, user name.
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Click to expand...
Click to collapse
I contacted the admin
And yeah the guy at the store told me to call that number it was like some kind of direct line for HTC
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drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
If you search, there are procedures posted to return to stock/ s-on in the event you need to do a warranty exchange. I have done this myself and was able to get a warranty exchange.
Sent from my Inspire 4G using XDA App
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
dkirchik said:
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
I'd like to go ahead and confirm my experience here too.
The first four characters of my serial number are "HT24". It's not as recent as the OP's, but I'd like to think it's relatively new.
At any rate, I received a warranty replacement with 1.73.
Moreover, it came with SuperCID 111111 and the "re-locked" identifier. This doesn't particularly perturb me as it saved me a few seconds when unlocking. Yeah, I ended up with someone's leftovers with some newer parts.
Battery life on the replacement is around 5.5 hours of screentime with 30% brightness and LTE enabled. I think refurb is preferable since it's cosmetically pristine and every part has been tested more stringently than a factory original.
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
gunnyman said:
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
Click to expand...
Click to collapse
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
lowfatcreamcheese said:
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
Click to expand...
Click to collapse
good to know. I wonder why they aren't relocking the devices then.
seh6183 said:
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
Click to expand...
Click to collapse
What makes the newer hardware better? I just picked up another replacement and it is the newer hardware.
Sent from my HTC One X using xda premium
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
rohan32 said:
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
Click to expand...
Click to collapse
I have launch day supply as mine was traded in 2 weeks after launch and it's an HT 24
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
Man.Droid said:
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
My warranty replacement also had 1.73 and HT24.
Sent from my HTC One X using XDA
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
---------- Post added at 01:49 PM ---------- Previous post was at 01:49 PM ----------
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
edit: came with 1.73...while both of my One X sit at bootloader comparing the screen the MB (grey replacement) is noticeably darker than the HT23 (white)
SkizzMcNizz said:
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
Man.Droid said:
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
HTC or AT&T?
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SkizzMcNizz said:
HTC or AT&T?
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Click to collapse
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
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rquinn19 said:
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
Sent from my HTC One X using XDA
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Click to collapse
I'm wondering if they will check my old phone when I send it back and then charge me for it.
Sent from my HTC One X using XDA
I have an ht 25 that came with 1.73 hm that's odd lol bought it first day
Sent from my HTC One X using xda premium
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
rquinn19 said:
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
Click to expand...
Click to collapse
I don't think I've heard of HTC turning away any devices that were bootloader unlocked. They're supportive of the power user.
Sent from my HTC One X using XDA
Basically my WiFi signal drops and reconnects every 5 minutes, and sometimes I lose "4G" and all bars of service completely. AT&T told me to call HTC. The guy made me apply pressure to the back of the phone under the camera, and all of a sudden, my WiFi signal was strong and stable. He said I would have to mail them my phone, so I said no way, I'm not going to be without a phone for like a week or more, so I called AT&T, told them HTC told me it was a hardware issue not a software issue, so finally, after spending 2+ hours on the phone, AT&T is sending me a replacement phone.
Thought I would share this in case there are others in a similar situation.
Sent from my HTC One X using Tapatalk 2
You had to return your old phone though, right? I would do the same but I can't be without a phone
when you get sent a new one they send you a post paid sticker to put the old phone in. You don't go without.
Sounds like someone needs to start testing for the S-Off guys
Sent from my HTC One X using Tapatalk 2
SoberGuy said:
Sounds like someone needs to start testing for the S-Off guys
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Click to collapse
agreed. :angel:
SoberGuy said:
Sounds like someone needs to start testing for the S-Off guys
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Click to expand...
Click to collapse
Are you saying I should test S-off on the phone I'm sending back to AT&T? I'm already worried about relocking the bootloader and flashing stock RUU before I send it back lol.
Sent from my HTC One X using Tapatalk 2
If you brick it they won't know.
acles003 said:
Are you saying I should test S-off on the phone I'm sending back to AT&T? I'm already worried about relocking the bootloader and flashing stock RUU before I send it back lol.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Exactly what I'm saying. I'd bet they automate scripts to test so it's a one click, or get on chat and walk you through it step by step.
Sent from my HTC One X using Tapatalk 2
gunnyman said:
when you get sent a new one they send you a post paid sticker to put the old phone in. You don't go without.
Click to expand...
Click to collapse
Oh awesome, I need to look into this then. Thanks!
I'd really look over the devices you get sent if I were you. They've sent me out 3 warranty replacements (waiting for the 4th) but I keep sending them back because they all have extremely noticeable defects. They said they will keep sending them until I get one that is in good condition. I don't have to argue with them at all. I wish I could go to a completely different phone but they won't do that.
Sent from my HTC One X using xda app-developers app
SkizzMcNizz said:
I'd really look over the devices you get sent if I were you. They've sent me out 3 warranty replacements (waiting for the 4th) but I keep sending them back because they all have extremely noticeable defects. They said they will keep sending them until I get one that is in good condition. I don't have to argue with them at all. I wish I could go to a completely different phone but they won't do that.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
What is the process for this? I don't want to go into a service center to which there are several in my area
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Irish Enigma said:
What is the process for this? I don't want to go into a service center to which there are several in my area
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Click to expand...
Click to collapse
Just call the AT&T customer service 1-800 number. Explain your issue, say you already did a factory reset, and they should offer to replace the phone.
Sent from my HTC One X using Tapatalk 2
Have a replacement phone coming in, will AT&T charge me for my current damage? Pics
I have a replacement due here tomorrow and I dropped my phone today. Will AT&T charge me ($504 i think) because of this body damage?
Hope not
Nah, I think you'll be alright. The most expensive parts are the glass/digitizer. Insurance claims are 200 bucks, but they'll probably just chalk this up to normal wear and tear, replace the case, and be done with it.
CollegeProfesor said:
I have a replacement due here tomorrow and I dropped my phone today. Will AT&T charge me ($504 i think) because of this body damage?
Hope not
Click to expand...
Click to collapse
i'm not sure about att..
but htc they might...
they may just deny your warranty, because there are physical damage on the phone.
they denied mine, because i have a small crack on the case...
Is it a warranty claim or an insurance claim?
Sent from my Nexus 7 using xda premium
nooomoto said:
Is it a warranty claim or an insurance claim?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Warranty
CollegeProfesor said:
Warranty
Click to expand...
Click to collapse
From HTC America or through att?
Sent from my HTC One XL using xda premium
nooomoto said:
From HTC America or through att?
Sent from my HTC One XL using xda premium
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Click to collapse
I'm sure it's through att. I never contacted HTC for any warranty or otherwise
CollegeProfesor said:
I'm sure it's through att. I never contacted HTC for any warranty or otherwise
Click to expand...
Click to collapse
Then you'll be fine. I've exchanged probably a dozen or so devices over the years and have never had anything but a smile and a new device from ATT.
HTC America is a very different story lol
Sent from my HTC One XL using xda premium
nooomoto said:
Then you'll be fine. I've exchanged probably a dozen or so devices over the years and have never had anything but a smile and a new device from ATT.
HTC America is a very different story lol
Sent from my HTC One XL using xda premium
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Click to collapse
Sounds great, thanks! Device just came in, definitely getting a case. I love this phone the way it is though, so sleek
CollegeProfesor said:
Sounds great, thanks! Device just came in, definitely getting a case. I love this phone the way it is though, so sleek
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Click to collapse
I just called in for a replacement and it should be here in 2 days. Do there refurbished replacements look like new and was it on the latest OTA or 1.85?
Sent from my SAMSUNG-SGH-I747 using xda premium
The phone was flawless. It was an HT25 running 1.85 but I updated to the latest version
Sent from my HTC One X using xda app-developers app
CollegeProfesor said:
The phone was flawless. It was an HT25 running 1.85 but I updated to the latest version
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well let's hope mine will be the same. I'm nervous. Lol.
Tiffany84 said:
Well let's hope mine will be the same. I'm nervous. Lol.
Click to expand...
Click to collapse
Ive gotten nothing but perfect replacements from AT&T in the years I've been with them. I wouldnt worry
CollegeProfesor said:
Ive gotten nothing but perfect replacements from AT&T in the years I've been with them. I wouldnt worry
Click to expand...
Click to collapse
Got my device in less than 24 hours. Phone was in mint condition and still on 1.85. I couldn't be happier.
Sent from my SAMSUNG-SGH-I747 using xda premium
Yay!
OK guys, so I know that rooting your Skyrocket voids the warranty, but I've been looking around on the net and I've seen some phones that when you root, the warranty only no longer covers things directly involved with the rooting, for example, bricking, uninstalling system apps, getting infected by virus/malware etc. So the question is, does this apply to the Skyrocket?
Simplifed: Does rooting the Skyrocket make it so that if I were to drop my phone, screen cracks, and I send it in, will Samsung just throw it away? Or is it just that if I root my phone, brick it, send it in, THEN they throw it away?
Thanks in advance guys!
BTW Skyrocket is awesome phone :laugh:
Odds are they won't even know unless your flash counter is higher than 0 in download mode. Even then, they still probably wouldn't notice.
Note: When I wrote this, I assumed we were talking hard-brick. Goes without saying that yes, if your phone boots up and they can see it's not stock, your warranty is voided.
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
liquidzoo said:
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
Click to expand...
Click to collapse
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
RewinX said:
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
Click to expand...
Click to collapse
Everything is void. You have to flash back to stock to get it fixed.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
xcrazydx said:
Everything is void. You have to flash back to stock to get it fixed.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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Click to collapse
No offense gents but xda tv has your answer
And the company such as att don't cover customer damage they only cover factory issue that iS it you droP your phone your SOL
https://www.youtube.com/watch?v=9YcIHaajda8&feature=youtube_gdata_player
RewinX said:
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
Click to expand...
Click to collapse
liquidzoo said:
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
Click to expand...
Click to collapse
T.J. Bender said:
Odds are they won't even know unless your flash counter is higher than 0 in download mode. Even then, they still probably wouldn't notice.
Note: When I wrote this, I assumed we were talking hard-brick. Goes without saying that yes, if your phone boots up and they can see it's not stock, your warranty is voided.
Click to expand...
Click to collapse
RewinX said:
OK guys, so I know that rooting your Skyrocket voids the warranty, but I've been looking around on the net and I've seen some phones that when you root, the warranty only no longer covers things directly involved with the rooting, for example, bricking, uninstalling system apps, getting infected by virus/malware etc. So the question is, does this apply to the Skyrocket?
Simplifed: Does rooting the Skyrocket make it so that if I were to drop my phone, screen cracks, and I send it in, will Samsung just throw it away? Or is it just that if I root my phone, brick it, send it in, THEN they throw it away?
Thanks in advance guys!
BTW Skyrocket is awesome phone :laugh:
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using xda premium
crashpsycho said:
No offense gents but xda tv has your answer
And the company such as att don't cover customer damage they only cover factory issue that iS it you droP your phone your SOL
https://www.youtube.com/watch?v=9YcIHaajda8&feature=youtube_gdata_player
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
unless you buy insurance, then u still have to pay $100+ for replacement.
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droidbabyxda said:
unless you buy insurance, then u still have to pay $100+ for replacement.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
OK, I have insurance, so if I break it will I get a free replacement or will I get with contract price?
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RewinX said:
OK, I have insurance, so if I break it will I get a free replacement or will I get with contract price?
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Click to expand...
Click to collapse
Not free. You will have to pay a deductible. You should read your paperwork and know what you signed up for.
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xcrazydx said:
Not free. You will have to pay a deductible. You should read your paperwork and know what you signed up for.
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Click to expand...
Click to collapse
I know, I just thought maybe there was a different plan.
Best buy black tie plan is much better IMO. Little bit more expensive, but no deductible and no limit to replacements. I got a replacement for mine, no questions asked.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I don't even touch warranties. They're expensive and almost always useless. If my phone is severely damaged somehow, it can be restored to stock and bricked in Kies whether the screen works or not.
Now, in terms of drops...let's just say I'm very careful not to develop butter fingers...
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T.J. Bender said:
Now, in terms of drops...let's just say I'm very careful not to develop butter fingers...
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Click to expand...
Click to collapse
Heh, wish I had that luxury.
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