Basically my WiFi signal drops and reconnects every 5 minutes, and sometimes I lose "4G" and all bars of service completely. AT&T told me to call HTC. The guy made me apply pressure to the back of the phone under the camera, and all of a sudden, my WiFi signal was strong and stable. He said I would have to mail them my phone, so I said no way, I'm not going to be without a phone for like a week or more, so I called AT&T, told them HTC told me it was a hardware issue not a software issue, so finally, after spending 2+ hours on the phone, AT&T is sending me a replacement phone.
Thought I would share this in case there are others in a similar situation.
Sent from my HTC One X using Tapatalk 2
You had to return your old phone though, right? I would do the same but I can't be without a phone
when you get sent a new one they send you a post paid sticker to put the old phone in. You don't go without.
Sounds like someone needs to start testing for the S-Off guys
Sent from my HTC One X using Tapatalk 2
SoberGuy said:
Sounds like someone needs to start testing for the S-Off guys
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
agreed. :angel:
SoberGuy said:
Sounds like someone needs to start testing for the S-Off guys
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Are you saying I should test S-off on the phone I'm sending back to AT&T? I'm already worried about relocking the bootloader and flashing stock RUU before I send it back lol.
Sent from my HTC One X using Tapatalk 2
If you brick it they won't know.
acles003 said:
Are you saying I should test S-off on the phone I'm sending back to AT&T? I'm already worried about relocking the bootloader and flashing stock RUU before I send it back lol.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Exactly what I'm saying. I'd bet they automate scripts to test so it's a one click, or get on chat and walk you through it step by step.
Sent from my HTC One X using Tapatalk 2
gunnyman said:
when you get sent a new one they send you a post paid sticker to put the old phone in. You don't go without.
Click to expand...
Click to collapse
Oh awesome, I need to look into this then. Thanks!
I'd really look over the devices you get sent if I were you. They've sent me out 3 warranty replacements (waiting for the 4th) but I keep sending them back because they all have extremely noticeable defects. They said they will keep sending them until I get one that is in good condition. I don't have to argue with them at all. I wish I could go to a completely different phone but they won't do that.
Sent from my HTC One X using xda app-developers app
SkizzMcNizz said:
I'd really look over the devices you get sent if I were you. They've sent me out 3 warranty replacements (waiting for the 4th) but I keep sending them back because they all have extremely noticeable defects. They said they will keep sending them until I get one that is in good condition. I don't have to argue with them at all. I wish I could go to a completely different phone but they won't do that.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
What is the process for this? I don't want to go into a service center to which there are several in my area
Sent from my HTC One X using xda app-developers app
Irish Enigma said:
What is the process for this? I don't want to go into a service center to which there are several in my area
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Just call the AT&T customer service 1-800 number. Explain your issue, say you already did a factory reset, and they should offer to replace the phone.
Sent from my HTC One X using Tapatalk 2
Related
My power button is hard to press now. It takes two/three presses to function. My phone is new so I called tmobile and they said there is nothing they can do as far as that issue. It isnt a known issue as far as the device. Has anyone noticed this? Or am I crazy lol? I looked online and some people say they were able to get a replacement. I think I will call again tomorrow. Is there a quick fix or should I just prepare to ship it in to tmobile and start the unrooting process.
Sent From My Evil HTC Glacier
I would unroot it a they will warranty exchange it
Sent from my HTC Glacier
power button
mine did the same thing. tmobile replaced it under warranty.
Happened to me too. It's a common problem
Sent from my HTC Glacier using XDA Premium App
I have my zagg on there :,(
Sent From My Evil HTC Glacier
And to unroot I just flash a stock rom? What should I do as far as my full body protection
Sent From My Evil HTC Glacier
Calling tmobile now.
Sent From My Evil HTC Glacier
doesnt zagg have a lifetime warranty?
tw39515 said:
doesnt zagg have a lifetime warranty?
Click to expand...
Click to collapse
Yea but I dont have a receipt u have to provide that to get new ones.
Sent From My Evil HTC Glacier
Tmobile are a bunch of asses. She is telling me to powercycle the phone. Smh.
Sent From My Evil HTC Glacier
Now they are telling me to do a master reset. Smh.
Sent From My Evil HTC Glacier
Well got off with tmobile once again and they said my warranty was never verified. Just contacted the xda member I got the phone from. To see about warranty/receipt
Sent From My Evil HTC Glacier
If you want call HTC. Might be easier. Mine is clicky now.
Sent from my HTC Glacier using XDA Premium App
paczek said:
If you want call HTC. Might be easier. Mine is clicky now.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Ill do that and report back.
Sent From My Evil HTC Glacier
charlieb620 said:
Ill do that and report back.
Sent From My Evil HTC Glacier
Click to expand...
Click to collapse
Well let me know. Mine just went out so off to T-Mobile
Sent from my HTC Glacier using XDA Premium App
It shouldnt even be an issue, as long as you have insurance. I got mine from an XDA member, had one of the bad screens, and I called the night I got it to swap it out.
paczek said:
Well let me know. Mine just went out so off to T-Mobile
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Called htc and they said the same thing. Tmobile said they cant do anything and htc as well. For some reason they are saying that my phone was never registered and I cant get a warranty exchange for my device.
Sent From My Evil HTC Glacier
charlieb620 said:
Called htc and they said the same thing. Tmobile said they cant do anything and htc as well. For some reason they are saying that my phone was never registered and I cant get a warranty exchange for my device.
Sent From My Evil HTC Glacier
Click to expand...
Click to collapse
That blows. I called them up and they will send me a new one but I'm already on my third one and I got it on Feb 28 so I might just get a different phone
Sent from my HTC Glacier using XDA Premium App
this is my first mytouch 4g. i sorta blame it on myself but the phone is in perfect condition. im pretty much stuck with it until i buy the g2x next week
hey
pm me for one..i can help.( or at least try)
also i know money people wont look at this post but the same thing happened to my nexus one, the phone is perfectly fine but i guess months of pressing it too hard to get it into boot loader etc etc.. depressed the button underneath the powerbutton so nowi have a nexus on my draw that i cant get fixed htc said theys do it for 198 or 98 one of the 2 either way they can suck it im sure its not that hard to fix
so everyone take it easy on your power buttons they mess up every now and then
as for waranty and insurance i dont have any i think the insurance company is a rip off 6 dollars a month to just send u a refurbished phone that will have the same problem if not a new one in a couple of weeks if not months.
So a couple of days ago I got the OTA Gingerbread update. After the update my phone has had some problems. When I text, the buttons stop vibrating sometimes. And also some of my contacts on the messaging app just show up as phone numbers. So please tell me what may be happening.
Can't offer any explanations but keep in mind, ota updates can be problematic because its insalling on top of what's currently installed, as opposed to wiping and doing a clean install.
Sent from my Inspire 4G using XDA App
I would suggest taking the phone in or possibly better off calling tech support and have them re push the update and go from there...or just root it and flash a custom ROM and enjoy the phone how it should've been.
Sent from my Desire HD using Tapatalk
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
My screen is like that and I didn't return it cause I didn't notice it a huge problem
Sent from my HTC Inspire 4G using XDA Premium App
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
I've returned 2 phone because of that, 1st one was within the original 30 days and 2nd one was after and I thankfully have a tech warranty center close by.
How ever on the second one, a refurb I don't have working GPS and the guy would not let me exchange it again and gave me a number for HTC to call and get it exchanged that way, why I'm not sure but it may have been my fault any way. Lol
Sent from my Desire HD using Tapatalk
bdpyo said:
I've returned 2 phone because of that, 1st one was within the original 30 days and 2nd one was after and I thankfully have a tech warranty center close by.
How ever on the second one, a refurb I don't have working GPS and the guy would not let me exchange it again and gave me a number for HTC to call and get it exchanged that way, why I'm not sure but it may have been my fault any way. Lol
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
So you are under warranty and dealing with a non working gps? How did you do a name change?
Sent from my Desire HD using Tapatalk
Alright, well right now I am trying to find a way to root the phone. I remember how to root my old Samsung Captivate, but this is very different. Including that I now have android 2.3.3 I havent found any way to root the Inspire with Gingerbread. So if you know where I can find a download, please post it while I keep searching.
drakizard said:
Alright, well right now I am trying to find a way to root the phone. I remember how to root my old Samsung Captivate, but this is very different. Including that I now have android 2.3.3 I havent found any way to root the Inspire with Gingerbread. So if you know where I can find a download, please post it while I keep searching.
Click to expand...
Click to collapse
Ace Hack Kit v12 in the dev forum. Check the stickie.
Sent from my Desire HD using Tapatalk
fernandezhjr said:
So you are under warranty and dealing with a non working gps? How did you do a name change?
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
Still under the manufacture's warranty and you mean my username?
Sent from my Desire HD using Tapatalk
bdpyo said:
Still under the manufacture's warranty and you mean my username?
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
AT&T should honor that manufacturer warranty, no matter if you already had a couple of exchanges. I would push them on that hard. Yes, user name.
Sent from my Desire HD using Tapatalk
fernandezhjr said:
AT&T should honor that manufacturer warranty, no matter if you already had a couple of exchanges. I would push them on that hard. Yes, user name.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
I contacted the admin
And yeah the guy at the store told me to call that number it was like some kind of direct line for HTC
Sent from my Desire HD using Tapatalk
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
If you search, there are procedures posted to return to stock/ s-on in the event you need to do a warranty exchange. I have done this myself and was able to get a warranty exchange.
Sent from my Inspire 4G using XDA App
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
dkirchik said:
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
I'd like to go ahead and confirm my experience here too.
The first four characters of my serial number are "HT24". It's not as recent as the OP's, but I'd like to think it's relatively new.
At any rate, I received a warranty replacement with 1.73.
Moreover, it came with SuperCID 111111 and the "re-locked" identifier. This doesn't particularly perturb me as it saved me a few seconds when unlocking. Yeah, I ended up with someone's leftovers with some newer parts.
Battery life on the replacement is around 5.5 hours of screentime with 30% brightness and LTE enabled. I think refurb is preferable since it's cosmetically pristine and every part has been tested more stringently than a factory original.
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
gunnyman said:
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
Click to expand...
Click to collapse
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
lowfatcreamcheese said:
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
Click to expand...
Click to collapse
good to know. I wonder why they aren't relocking the devices then.
seh6183 said:
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
Click to expand...
Click to collapse
What makes the newer hardware better? I just picked up another replacement and it is the newer hardware.
Sent from my HTC One X using xda premium
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
rohan32 said:
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
Click to expand...
Click to collapse
I have launch day supply as mine was traded in 2 weeks after launch and it's an HT 24
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
Man.Droid said:
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
My warranty replacement also had 1.73 and HT24.
Sent from my HTC One X using XDA
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
---------- Post added at 01:49 PM ---------- Previous post was at 01:49 PM ----------
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
edit: came with 1.73...while both of my One X sit at bootloader comparing the screen the MB (grey replacement) is noticeably darker than the HT23 (white)
SkizzMcNizz said:
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
Man.Droid said:
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
HTC or AT&T?
Sent from my HTC One X using XDA
SkizzMcNizz said:
HTC or AT&T?
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
Sent from my HTC One X using XDA
rquinn19 said:
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I'm wondering if they will check my old phone when I send it back and then charge me for it.
Sent from my HTC One X using XDA
I have an ht 25 that came with 1.73 hm that's odd lol bought it first day
Sent from my HTC One X using xda premium
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
rquinn19 said:
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
Click to expand...
Click to collapse
I don't think I've heard of HTC turning away any devices that were bootloader unlocked. They're supportive of the power user.
Sent from my HTC One X using XDA
Have a replacement phone coming in, will AT&T charge me for my current damage? Pics
I have a replacement due here tomorrow and I dropped my phone today. Will AT&T charge me ($504 i think) because of this body damage?
Hope not
Nah, I think you'll be alright. The most expensive parts are the glass/digitizer. Insurance claims are 200 bucks, but they'll probably just chalk this up to normal wear and tear, replace the case, and be done with it.
CollegeProfesor said:
I have a replacement due here tomorrow and I dropped my phone today. Will AT&T charge me ($504 i think) because of this body damage?
Hope not
Click to expand...
Click to collapse
i'm not sure about att..
but htc they might...
they may just deny your warranty, because there are physical damage on the phone.
they denied mine, because i have a small crack on the case...
Is it a warranty claim or an insurance claim?
Sent from my Nexus 7 using xda premium
nooomoto said:
Is it a warranty claim or an insurance claim?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Warranty
CollegeProfesor said:
Warranty
Click to expand...
Click to collapse
From HTC America or through att?
Sent from my HTC One XL using xda premium
nooomoto said:
From HTC America or through att?
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
I'm sure it's through att. I never contacted HTC for any warranty or otherwise
CollegeProfesor said:
I'm sure it's through att. I never contacted HTC for any warranty or otherwise
Click to expand...
Click to collapse
Then you'll be fine. I've exchanged probably a dozen or so devices over the years and have never had anything but a smile and a new device from ATT.
HTC America is a very different story lol
Sent from my HTC One XL using xda premium
nooomoto said:
Then you'll be fine. I've exchanged probably a dozen or so devices over the years and have never had anything but a smile and a new device from ATT.
HTC America is a very different story lol
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
Sounds great, thanks! Device just came in, definitely getting a case. I love this phone the way it is though, so sleek
CollegeProfesor said:
Sounds great, thanks! Device just came in, definitely getting a case. I love this phone the way it is though, so sleek
Click to expand...
Click to collapse
I just called in for a replacement and it should be here in 2 days. Do there refurbished replacements look like new and was it on the latest OTA or 1.85?
Sent from my SAMSUNG-SGH-I747 using xda premium
The phone was flawless. It was an HT25 running 1.85 but I updated to the latest version
Sent from my HTC One X using xda app-developers app
CollegeProfesor said:
The phone was flawless. It was an HT25 running 1.85 but I updated to the latest version
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well let's hope mine will be the same. I'm nervous. Lol.
Tiffany84 said:
Well let's hope mine will be the same. I'm nervous. Lol.
Click to expand...
Click to collapse
Ive gotten nothing but perfect replacements from AT&T in the years I've been with them. I wouldnt worry
CollegeProfesor said:
Ive gotten nothing but perfect replacements from AT&T in the years I've been with them. I wouldnt worry
Click to expand...
Click to collapse
Got my device in less than 24 hours. Phone was in mint condition and still on 1.85. I couldn't be happier.
Sent from my SAMSUNG-SGH-I747 using xda premium
Yay!
So I got a new att HTC one x last week for 9.99 from att. I love it! But now I'm liking the Lumia 920 and the x+ that's coming out this Friday for 200. I still have a week to exchange my phone...what should I do?
I already rooted and have cm10 running. And I'm happy other than battery life. But that's ok I always have a charger near by. I only like the true Google experience and hate the sense ui. But I did like my old wp7 phone. What should I do? Keep my one x or exchange it for the one x+? Our the Lumia 920?
Sent from my One X using xda app-developers app
If you rooted that means your unlocked... good luck returning that.
If you have to ask what you should do, then you shouldn't.
Sent from my One X using xda app-developers app
Nobody can make up your mind
Sent from my HTC One XL using Tapatalk 2
borguesian said:
If you rooted that means your unlocked... good luck returning that.
Click to expand...
Click to collapse
This. When they look at your boot loader and see tampered and unlocked/relocked they won't take it. Good job reading about what rooting and stuff would do to your warranty.
Sent from my One X using xda app-developers app
I'm sure they will take it back if you flash IceColdJelly
Sent from my One X using xda app-developers app
absolutelygrim said:
I'm sure they will take it back if you flash IceColdJelly
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Just scared my dog I lol'd so loud
Sent from my One X using xda app-developers app
Better off selling it at this point, that is if you don't really want it.
Sent from my HTC One X using xda app-developers app
absolutelygrim said:
I'm sure they will take it back if you flash IceColdJelly
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
+1 for that haha.
I took my first one x back after 4 days to get the grey one. I had it unlocked and rooted and all they did was open the box, check for the charger, phone and USB cord. They do ask if you rooted the phone. I told him I didn't know what that meant, then he processed the return *your results may vary
mgutierrez87 said:
+1 for that haha.
I took my first one x back after 4 days to get the grey one. I had it unlocked and rooted and all they did was open the box, check for the charger, phone and USB cord. They do ask if you rooted the phone. I told him I didn't know what that meant, then he processed the return *your results may vary
Click to expand...
Click to collapse
lol I would love to work for a carrier... First thing I would do is load the bootloader up and check, but also boot the phone up just incase. Then if i see a custom rom, tempered/unlocked bootloader I'll just laugh and procede with the return/exchange.
Android to wp8 won't be a sweet transition so i would say that you go and get x+ if at all they happen to take it back !
Myrder said:
This. When they look at your boot loader and see tampered and unlocked/relocked they won't take it. Good job reading about what rooting and stuff would do to your warranty.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Good job reading the actual question and contributing to the actual conversation! At any point did i ask for any advice about my rooted rom or my unlocked bootloder? I was only asking advice on the physical phones.
borguesian said:
If you rooted that means your unlocked... good luck returning that.
Click to expand...
Click to collapse
Completely different things. Rooted does not mean unlocked.
Myrder said:
This. When they look at your boot loader and see tampered and unlocked/relocked they won't take it. Good job reading about what rooting and stuff would do to your warranty.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Have you ever taken anything back to an att store? If it's in the first 30 days all they look at is to make sure your phone is in pristine condition and they exchange it on the spot. I'm only looking for advice whether i should trade up to the one x+ or not. I guess all everyone cares about on this forum is the at&t "warranty"
http://dl.xda-developers.com/attachdl/d9936bbb851c0c4845cf66981a6f00f5/50a24416/1/4/7/8/5/6/3/what+a+whiny+*****+you+are+my+good+sir+_2b659dfd4c6a248c6c2be1404038280e.jpg
Make your mind up, choose one and live with it.
I don't get these threads, how would we know what is going to work for you.
As well, there will always be something better coming out so YOU really have to know what YOU like an want and stick with it a bit.
WR
Sent from my HTC One X
I personally not invest any time or money in a phone OS that has a 1 to 2 % market share, such as in the base of Windows Phone (market data showing WP at just under 4% market share actually include those that are still on the old Windows Mobile platform, and have simply not updated their devices).
bobtukin said:
Completely different things. Rooted does not mean unlocked.
Click to expand...
Click to collapse
smh
Unlocked bootloader...
Galaxy Note II
I say wait till windows OS matures (maybe a generation after this one) because they don't have many important apps in their market ecosystem, currently. HTC One X is a good phone and you won't miss much except for the wireless charging plate included in the Lumia 920; uses the same processor too.
I'm deciding between the galaxy s 3 and the HTC one x atm
Sent from my SGH-I897 using xda premium