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I'm having very strange issues with my screen and would like to know if other people are experiencing the same with their Sensation.
When I press with 2 fingers slightly harder then I would normally touch on the screen, it looks like the screen consist of multiple 'layers' which stick together. When releasing my fingers it also sounds like a sticker is being peeled of a surface.
Next to this all I find the actual phone part fitting very loose in its "backcover".
Unfortunately HTC is close today and tomorrow, but as soon as I have been in contact with them I'll post an update.
Pretty sure that's the screen separated from the glass that people are talking about. It's the reason dust can get in there too from what I've read.
Yep, I've got it too. Getting my phone replaced.
bcpk said:
Yep, I've got it too. Getting my phone replaced.
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The pressure thing or the loose fit?
Both, it seems.
yeah i have the same problem i dont know if i can get replacement cuz i buy my sensation from ebay
The screen issue is just the way its built, it happens on all of the Sensation's.
Robboftw said:
The screen issue is just the way its built, it happens on all of the Sensation's.
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Yeah that's what I thought too, this phone is made that way. Just like the mytouch 4g screen.
Sent from my HTC Sensation 4G using XDA Premium App
xl DIGITAL lx said:
Yeah that's what I thought too, this phone is made that way. Just like the mytouch 4g screen.
Sent from my HTC Sensation 4G using XDA Premium App
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I don't think HTC intended to build the screen with a defect. The same issue happened with the Nexus One with the bottom two corners of the touchscreen layer not sticking properly which resulted in dust getting in between the touchscreen and the amoled display.
What I mean is that it isn't a defect, that is just how its made.
Robboftw said:
What I mean is that it isn't a defect, that is just how its made.
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Why would a screen be made to make noises when you press it hard?
No wonder why when I was playing with a Mytouch 4G demo the screen would press down like a resistive touchscreen. The layers in the screen is probably the reason for the dust entering, so expect similar dust issues like the Mytouch 4G.
mkouk said:
Why would a screen be made to make noises when you press it hard?
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It doesn't cause any problems and you have to really press hard to notice it, much harder than you ever normally would.
I imagine it has something to do with the contoured glass design, or it's a side effect of the manufacturing process.
Robboftw said:
It doesn't cause any problems and you have to really press hard to notice it, much harder than you ever normally would.
I imagine it has something to do with the contoured glass design, or it's a side effect of the manufacturing process.
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As i said before, this sounds like a manufacturing defect similar to the Nexus One. There was a big debacle on the Google N1 forums with the initial batch of the phone due to the dust issues because the screen did not stick properly.
I would expect the similar issues with dust to appear on the Sensation which is really a shame. The N1 is now almost two years old and HTC has not learned on their mistakes yet?!
Well, no dust is under my screen as of yet and I can't see any reason that this would cause a problem. We'll see if more people have it.
I can't imagine HTC using such a bad screen design :S
I would assume off hand it is a defect.
Maedhros said:
I can't imagine HTC using such a bad screen design :S
I would assume off hand it is a defect.
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Well the screen isn't designed to ever be pressed that hard. I can only replicate this is the middle of my screen, and I have to press uncomfortably hard for it to do it.
But what about the loose fit of the back cover? You guys feel the same? HTC is going to pickup my phone tomorrow and hopefully they won't ignore my complaints.
yes I have the loose back cover too. Has like a gap when pressed? Trying to get a exchange from Walmart but no more in stock.
I am waiting for mine to come in tomorrow, got it with overnight shipping from T-Mobile, but dickheads sent it out via UPS Ground, so tomorrow I should get it, I have the MT4G right now, and I only have dust in the front camera, nowhere in the screeen and I've been pressing everywhere and the screen seems solid on this one.
Ughhh, I really don't want to get a new phone and go through shipping in and out, if I get dust in the one I'm getting tomororw *knock on wood*
Here is my situation:
I purchased my phone from letstalk.com, so if I were to do an exchange, I would be without a phone for about a week and a half (I have to send the phone back first).
I noticed dust particles (about 10 or so) on the right side of the screen today. I'm not sure if they have always been there, or just slowly appeared. I never noticed it until I was in direct sunlight today. They aren't noticeable at all when the screen is on.
I'm also afraid of receiving an Acer screen instead of sharp.
So, for those of you that have dust under the screen, did you exchange for a new phone?
You know I have some dust and don't plan on exchanging mine. I'm sure if I do it will just happen again. At least until the next batch if they correct it. I have a sharp screen and prefer it. I think I will just keep it for a few months then do a insurance claim so I get a new one and not a refurbished one. Yeah there is a deductible but I think it's worth it.
Sent from my HTC Sensation Z710e using XDA App
graffixnyc said:
You know I have some dust and don't plan on exchanging mine. I'm sure if I do it will just happen again. At least until the next batch if they correct it. I have a sharp screen and prefer it. I think I will just keep it for a few months then do a insurance claim so I get a new one and not a refurbished one. Yeah there is a deductible but I think it's worth it.
Sent from my HTC Sensation Z710e using XDA App
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After a week of having the phone (with little dust), I'm thinking about doing the same thing.
how much is the deductible ?
Where do you guys get your insurance from?
brian85 said:
Where do you guys get your insurance from?
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T-Mobile........
got dust today and its only 2 days after i got it, going to call for a replacement tomorrow and every time it happens while its under warranty.
UK Vodaphone Taiwan model
edit: contacted vodafone they are exchanging it tomorrow, no questions asked, I told them there was dust on the right hand side and they didn't ask me about the environment etc i used it it.
I voted no but I just got my replacement That's why
Sending mine back to HTC on friday. I have dust at the top and in the middle... It's nearly noticeable. But It's driving me nuts...
Sent from my HTC Sensation Z710e using XDA App
I found dust not normal. Had no dust under my HTC Passion.
Did you exchange via HTC or T-mobile? If T-mobile, do they offer the swap method like HTC does?
very little dust
but had touch screen issues as well
zahashingo123 said:
very little dust
but had touch screen issues as well
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Did you exchange via HTC or T-mobile? If T-mobile, do they offer the swap method like HTC does?
Take the case off your sensation and make sure the screen is on at full brightness. Look at the lower right corner, you can clearly see the backlight for the buttons , I imagine dust gets in there and slowly travels (due to moving the phone around) to the screen portion of the device.
I had mine for about 3 weeks when I noticed the dust under the screen, about half way down the screen on the right side. It wasn't specks, but a streak of dust going from the edge toward the middle. I called T Mobile for a replacement, and the one they sent me was worse than what I had, green tinge to the screen, and the screen was not responsive. I sent back the replacement. I sent mine in to HTC almost 2 weeks ago. They replaced the LCD, and sealed the edges (or wherever the dirt is coming in at). It is supposed to be back in a couple of days. I will post how it looks, and if there are any issues with the repair, when it gets here.
Kelkie said:
I had mine for about 3 weeks when I noticed the dust under the screen, about half way down the screen on the right side. It wasn't specks, but a streak of dust going from the edge toward the middle. I called T Mobile for a replacement, and the one they sent me was worse than what I had, green tinge to the screen, and the screen was not responsive. I sent back the replacement. I sent mine in to HTC almost 2 weeks ago. They replaced the LCD, and sealed the edges (or wherever the dirt is coming in at). It is supposed to be back in a couple of days. I will post how it looks, and if there are any issues with the repair, when it gets here.
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I had dust in the same exact place, but they were specs, noticeable during usage.
My T-mobile replacement is coming Wednesday. I hope hope hope that that there is no dust in this one. I hate playing back and forth.
Constrabus said:
I had dust in the same exact place, but they were specs, noticeable during usage.
My T-mobile replacement is coming Wednesday. I hope hope hope that that there is no dust in this one. I hate playing back and forth.
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I hope so too. I didn't notice any dust in the one they sent me, but it was a "refurb". It was far worse than what I had, so I sent it back to them. I decided then that I wasn't going to play the exchange game with them anymore, and I liked the phone I had, just not the dirt. I am so hoping that I don't have any more problems with it because if I have to live without it for 2 weeks again, I will not be happy!
Kelkie said:
I hope so too. I didn't notice any dust in the one they sent me, but it was a "refurb". It was far worse than what I had, so I sent it back to them. I decided then that I wasn't going to play the exchange game with them anymore, and I liked the phone I had, just not the dirt. I am so hoping that I don't have any more problems with it because if I have to live without it for 2 weeks again, I will not be happy!
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Wow.. I was thinking the replacement would solve my problems.. but if the refurb units are sub-par, maybe not. And if the dust is an issue with all sensations it looks like they will all need to be sent in to HTC for sealing. Dust Screen of Death.
I'll update when it arrives.
I think the Sensation just has sealing problems with the screen. Just 2 days ago I was out and it started raining, and my phone was in the pocket face down facing my thigh. By the time I got home and pulled out my phone, water had seeped into the screen and messed it up, but all my liquid damage indicators were white. All my other phones, I never even had to worry about that. My HD2, I got poured on outside by a lot of rain, and my phone was completely fine. Luckily, I'm still getting a replacement.
Constrabus said:
Wow.. I was thinking the replacement would solve my problems.. but if the refurb units are sub-par, maybe not. And if the dust is an issue with all sensations it looks like they will all need to be sent in to HTC for sealing. Dust Screen of Death.
I'll update when it arrives.
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I got mine back from HTC today, the dust is gone, but the new screen they put in it is defective. Only parts of the screen are responsive, etc. I am not happy at all, but the only thing I can do is send it back for another repair. If it has to go back again after that, i believe HTC will replace it. I hope it doesn't get that far. I hate not having my phone for two weeks at a time...
I had to replace my sensation due to a faulty screen and the replacement I got from tmobile had dust underneath the glass, i just called tmobile again and they sent me a new replacement which is completely free of dust (for now)
Sent from my HTC Sensation Z710e using XDA App
SMh... broke my digitier/lcd on my One X today!
Was gonna replace my back housing because it was cracked and had scuffs to put a white one on,
but when I was doing the first step I went into the wrong slit and slid my tool in between the LCD/Digitizer!!
Only a few centimeters from the edge, guess it was enough.
Now the screen doesnt turn on AT ALL!! Phone still boots and capacitive buttons light up and vibrate
I'm not sure where to start, I hope I can get it to work still but I dont know what to try now.
Im a noob, but the only thing I can think of is to dissamble the whole phone and then
blow dry it and separate the LCD/Digitizer and put them back together after inspecting.
This happened by sliding a guitar pick in between the LCD/Digitizer.
I only went in a few centimeters from the edge until I realized I was doing something terrible wrong.
I was trying to disassemble my One X.
It still works, I plugged in MHL adapter and it works, could navigate normal, just that the LCD doesnt turn on.
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Click to collapse
A) $75+ for a new screen and attempt to fix myself?
B) Sell it for as much as I can? $220?
C) Try to get AT&T/HTC to replace it even tho I rooted 2.20?
You know how long its been since I read about a Hox issue that hasn't been posted yet???? I feel bad, that sux, it really does, but this was by far the funniest thing I've read about in a while
Sent from my Nexus 7 using Tapatalk 2
I did the exact same thing you did! That's why I've got two HOX now. I had to purchase the LCD/digitizer combo. All fixed now. I still have the digitizer screen on my desk. Sucks I know.
Sent from my One X using xda premium
you can try that but doubt it'd fix anything. Plus the LCD and digitizer are seriously bonded together tight so it'd be hard to take it apart fully without breaking the glass. I've replaced my LCD/digitizer twice, and while it's not impossible, it's still very tedious and risky. So if your gonna do it yourself I'd suggest making sure the place you get it is atleast somewhat reputable so you don't get another faulty screen, and don't use super glue to bond the LCD to the housing! (lol that was what I did with my first screen and it destroyed the screen). And be prepared to be left with some more scuffs on your housing. Otherwise sending to HTC shouldn't be a problem, even with root I think it's fine. It's just a screen repair, its not like root could cause really screen damage. Good luck though on whatever you decide.
Sent from my One X using xda premium
thanks for the reply, um do you think HTC would fix for free if I play dumb and say one day it just stopped turning on?
I've decided not to try to separate the LCD from the digitizer, way too work.
and an xda member said he'd sell me his lcd+digi for a good price but its a HTC Branded one instead of AT&T, i think it will work the same tho,
I got the HTC logo digitizer/lcd. Worked fine vs the original att one
Sent from my One X using xda premium
alright good to know! I prefer it to say HTC anyhow since im not even with AT&T! Im T-mobile!
so you really did the exact same thing as me!? guitar pick in the wrong hole!?
How far did u push in and try to separate it til you noticed u messed up BIG TIME?
I was in denial for a good 10 minutes =( still kinda am... smh
I went a little farther than you and got angry though. Totally destroyed it. Lol! Couple things. Make sure you get the adhesive strips. There is a metal casing that goes around that LCD that likes to pop out if not glued properly. And I got mine from repair universe. Not perfect but pretty cheap. Only issue is captivate button lights don't transfer over, and I had to silicone the edge of the LCD to the digitizer cause it started getting dust between them. Pain to say the least. I taken these apart enough now. I'm comfortable with it.
Sent from my One X using xda premium
u bought the LCD+Digitizer and the capacitive buttons still didnt turn on? Hope mine will work.
Also can u point to me which YouTube tut was the most helpful for you?
I wish there was some way to fix the LCD I have now tho, still in good condition aesthetically =(
Yeah it sucks that most newer devices really bond the LCD and digitizer tightly. Once (if) you take it apart you'll realize what we mean. Its possible but very unlikely with original screen. And taking the LCD off the housing is near impossible to do without breaking the LCD in my experience too. So make sure to get LCD+digitizer. And as far as sending it to HTC, I'm sure you could try but once they figure out what you did I'm sure they'll charge you (why wouldn't they? ). There was an amazing YouTube video made by some company (I think it was irepairfast) that I used but after many people complained about their service here on their one x, they removed it. So sorry, just look around for some good ones.
Sent from my One X using xda premium
I agree with what xaey said. Depending on the LCD/screen you get the captivate buttons may or may not have the little fiber optics on them. I just went with the cheapest one I could find cause I'm a tight [email protected]%. There are NO good videos that I could find on tear apart and none on putting it back together. Take you time and keep an inventory of what you do. I lost a screw and its still missing inside the repaired phone.
Sent from my One X using xda premium
oh well it should save some power then right? im a cheap buyer too!
these tuts seem pretty good!
http://youtu.be/FxbjQbi1tAY
http://youtu.be/OIeO0DueMcg
When replacing it, just take them optics out of the original, it has very lightly adhesive but it should come off easily and then put them on the new one if it doesn't haven't them already, it should still be a bit sticky to do so. Another problem is possible light leakage (you'll know what I mean if it happens, basically more light shines through than just on the buttons). This happened to me, which is why I don't keep my capacitive lights on. Worst part is you won't know until you turn it on unless you can connect the screen to circuit without bonding it to the housing yet.
Sent from my One X using xda premium
alright I'll try that if it doesnt come with capacitive lights. will attempt to replace it next week. I hope I can do this correctyl!!
Well put xaey. I tried to transfer those over and there was way too much light bleeding from the side and bottom. Plus they were a pain to get in there. I tore that thing apart 4 times. Lol trial and error. So I just put some sealant over the captivate area. Unfortunately that does not disable the lights to them.
Sent from my One X using xda premium
subarudroid said:
Well put xaey. I tried to transfer those over and there was way too much light bleeding from the side and bottom. Plus they were a pain to get in there. I tore that thing apart 4 times. Lol trial and error. So I just put some sealant over the captivate area. Unfortunately that does not disable the lights to them.
Sent from my One X using xda premium
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Lol yeah I know what you mean. I ended up putting some black electrical tape over where the light bleeding was on mine (just under the capacitive buttons) before putting the screen in... and it didn't help much, it just looked more weird looking at it from different angles haha. So I just keep the lights off.
Sent from my One X using xda premium
eww I do not want to see leakage from the bottom!
Hopefully i get lucky and only have to take apart once and be done with it!
I've only taken apart a HTC Dash a few years ago.
Excited to put my hand eye coordination to the test
smh... noticed wifi/data pins came off also so I am SOL!!
any suggestions on what and how to replace those pieces on the motherboard?
Witch ones? Data pins?
Sent from my One X using xda premium
im not even sure what the term for these are, the metal on the motherboard that touches the gold areas on the back cover?
I must have pulled the phone out too rough or something but they came off the mother board.
my wifi only gets 1 bar, DL speed of 3mbs
data doesn't connect, can still call text.
this video shows the areas on the phone
http://www.youtube.com/watch?v=7NZXM_O5srw
Alright guys. Here's the deal. This is my fourth warranty replacement for a faulty flexing screen. So, I'd like you guys to do a little test for me and see if it really IS the phone that's broken, or if that happens on all phones.
Please, if you could, do some medium-hard pressing in the middle of the screen (Not too hard, as you'll break it), and around the middle of the screen. Also, if you could, try the edges and see how easy it is to cause rippling along the edges (Mine takes fairly light pressure to get rippling). I'm noticing that there are BIG ripples in the center of the screen with some medium pressure. Is this normal? if this shouldn't be happening, I'm gonna freak out on AT&T.
Thanks guys!
Nothing on mine no matter how hard I press
Sent from my HTC One XL
I have the same problem as well I have a defender otterbox case, and when I press on the right side moderately easy it flexes, I see 1 line against white background I am the middle of the screen. The if I press a tad bit harder on the right side I get 2 ripple lines. I do not get it when I press in the middle or on the left side. Screen flex is an issue with the one x. Do some searching and you will see.. I might send mine in to square trade as mine is not going away..anyone think I will get refunded by square trade for screen flex flaw.?
Can't reproduce this through normal usage on mine, nor see a reason where this would be an issue for me.
WR
Sent by WR's O/C'd One-XL on CR-V
WhatTheAndroid? said:
I have the same problem as well I have a defender otterbox case, and when I press on the right side moderately easy it flexes, I see 1 line against white background I am the middle of the screen. The if I press a tad bit harder on the right side I get 2 ripple lines. I do not get it when I press in the middle or on the left side. Screen flex is an issue with the one x. Do some searching and you will see.. I might send mine in to square trade as mine is not going away..anyone think I will get refunded by square trade for screen flex flaw.?
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Mine used to do this on the top right of the screen.. it went away but was replaced with a body that creeks. I also have an otter box defender
Sent from my One X using xda app-developers app
Case issue more so then phone?
Yeah ok, could see that.
WR
Sent by WR's O/C'd One-XL on CR-V
It's the case.reviewers have mentioned that the otterbox cases might be pushing too hard on the screen as it proturdes out...
Better off with tpu cases like.. cruzaline?
There are non branded ones for like 2 bucks on eBay. Protects camera and screen well enough.
Used that on my desire HD for almost 2 years.Not one visible scratch...
Have dropped my one x like 6 times now, and I dolt have to worry much. The phone is protected in all areas. Unless I drop it on really unbalanced grouns flat on it's screen.
But then again, the one x screen can also work as a hammer, if youve ever seen that vid.
Sent from my HTC One X using xda app-developers app
Are you referring to display distortion? If so, i have not had that. If you are talking about how firm the screen is glued to the shell, then I do have a mild defect on the form and fit but I haven't deemed it for replacement yet.
hi guys .i got this phone about 3 days ago and overall im amazed . gots all i need great speakers great display and great battery . im not a camera guy so camera iis fine for me 2 . such an amazing phone.
MY only issue :as i was holding my phone with one hand i noticed with my finger a soft spot in the back cover, in the ''idol'' logo to be accurate. so i pressed it and it made a clicky noise. like a clicker or something...that means that there is a noticable gap between the plastic cover and the battery ... the whole back cover seems solid but the spot that idol logo exists there is a gap... which worries me . has anyone noticed that ... if you havnt test this and info me plz . .. i wanna know so i can decide if i have to return the device for another one or not ,,ty in advance
edit: this was going me crazy so thought if i could press down some seconds the plastic could stick back again ... so i pressed down the idol logo for about half min ,, its seems more solid now the click sounds almost gone... so assume that was a glue problem,,,so if anyone has this kind of issue try to aply a power pressure for half secs its shoulb be good (for now)
The clicking noise you hear is just most likely the adhesive sticking and then peeling back off. The tape must've just peeled off in that one spot. Mine does not seem to do what you described so it's just a minor defect. You should get it replaced if it will bother you that much or just buy a hardshell case.
Sent from my 6045I using XDA Premium 4 mobile app
brian117 said:
The clicking noise you hear is just most likely the adhesive sticking and then peeling back off. The tape must've just peeled off in that one spot. Mine does not seem to do what you described so its just a minor defect. You should get it replaced if it will bother you that much or just buy a hardshell case.
Sent from my 6045I using XDA Premium 4 mobile app
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thanx for the fast info. so i assume its just me sad tho cause i love it ...it doesnt bothers me so much cause i already have a case but i dont want to overextend or get bigger in time
the chrome edges on mine creak laot and the back cover too
Same for me, on the side and the top too..
Sent from hell
gecko702 said:
the chrome edges on mine creak laot and the back cover too
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sad to hear ... i have not the problems that you pointed about the edges.... just on the idol logo seems that some units have issues with the builid quality
belial shax said:
sad to hear ... i have not the problems that you pointed about the edges.... just on the idol logo seems that some units have issues with the builid quality
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yeah thats when i firmly push it in it creaks its the left side just below the sim/sd slot is