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[Q] T-Mobile snooping on my Galaxy S 4g ??????

Im not sure if this has been discussed before as I did search but cant find anything.
Today I called T-Mobile for the first time to complaint that my MMS is not working (known problem for samsung galaxy s 4g) and asking them when is the update available to fix this issue, and My SMS is in and out as well ?
I didnt tell him what program I have/downloaded on the phone since he didnt ask.
I get transfered straight to higher (level 2) technical support. He said dont touch the phone while he was checking something and the phone will reboot. The phone did reboot and the SMS get fixed.
This is what Alarmed me so much.
The tech support ( I wont publish his name here) know exactly what software I have on the phone (downloaded from the market), what is currently running, he also know I have advance task manager among other thing.
He even knew my Gmail address I use on the phone and google market account.
How is this possible ?
Is there anyway I can block this because I dont like when T-mobile snooping on my phone. If they can see the apps I downloaded on my phone and know my gmail address, know what apps currently running, Can they also access my email through my phone ?

Honestly never heard of that. Thats wild!
Sent from my SGH-T959V using XDA Premium App

Logmein app ? That's the only thing I can suspect

VICosPhi said:
Logmein app ? That's the only thing I can suspect
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Click to collapse
I dont have that app on my phone

dude there are 30 plus million subscribers in t-mobile. unless your a celebrity or a son of bill gates or something they wont waste their time nosing on what you install or who you talk to everyday. anyway that less of your problems if you stress about that, they got your full name and ssn in file and a credit card number. if thay wanted to mess you up thats what they will go for.

I wouldn't sweat it too much, it's just like any computer service company that can push updates to your computer.. All they did was push an update and had your phone reboot.. Now if you had some terrorist shizah on there, then I'd be worried, but other than that, they've probably already forgotten about you!

maktucali said:
dude there are 30 plus million subscribers in t-mobile. unless your a celebrity or a son of bill gates or something they wont waste their time nosing on what you install or who you talk to everyday. anyway that less of your problems if you stress about that, they got your full name and ssn in file and a credit card number. if thay wanted to mess you up thats what they will go for.
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Click to collapse
Dude
last time i see this is still USA where privacy matter whether you are celebrity or not.
You wouldnt enter someone else house without asking for permission wont you (unless if you want to get arrested ) ?
The guy didnt ask for permission and I never give my approval for Tmobile to snoop into my phone.
Like I said it suprise me for the tech support to mention the apps I downloaded , running in the background and my gmail account associated to my phone and market account.
Those action has nothing to do with fixing my SMS connection ???

It doesn't surprise me at all. The OTA capabilities are there in a lot of devices, including your DSL or cable modem. Google owns everything you do on your Android phone, including your location even when you're not doing anything. Unfortunately, the Facebook mentality about privacy is winning.
Sent from my SGH-T959V using XDA App

nothing here

r3tro8888 said:
I dont have that app on my phone
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Click to collapse
Unless you removed it, yes, you do.
I was surprised to see it on my phone as well since I hadn't installed it.. talk about bloat... why would the phone come stock with this?

They've been doing this for years, it's nothing new at all.. Notice how you call and they automatically know what kind of phone you have? Same premise. I've called multiple times with phones that were unlocked from other networks also, they could see the phone, and never cared. Take off your tinfoil hat, there's nothing to worry about.

Yea they said let me check it to look up what phone u have and what faqs and problems. Dont be alarmed
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heartspains88 said:
They've been doing this for years, it's nothing new at all.. Notice how you call and they automatically know what kind of phone you have? Same premise. I've called multiple times with phones that were unlocked from other networks also, they could see the phone, and never cared. Take off your tinfoil hat, there's nothing to worry about.
Click to expand...
Click to collapse
No matter what phone you have, T-Mobile (and I'd assume AT&T) can find out what phone you are using, even if it's not a T-Mobile branded phone.
I wouldn't worry, they aren't gonna do some stupid **** with that, they just did that to repair your phone. I honestly doubt they'd risk losing a customer over a little thing like that.
Google is the one you should be worried about. They know where your phone is, exactly to the millimeter (I don't think that really works with the Vibrant though. xD).

u called to get your phone fixed didnt you? and they did just that didnt they? if you are so worried about your privacy i got a old motorola razr sitting in my closet, ill gladly trade your sgs4

Google is the devil, and will take over the planet, and join steve jobs. Put on your tin foil hats!

To further this, its done through rescue me. It is built into the kernel. On the Vibrant froyo leaks i have leaked out it is there also. We just remove the Rescue Me app.
I can remove the drivers and credentials from the kernel if people are that concerned about it. I wouldnt be though.
Sent from my SGH-T959V using XDA App

A sysctl to enable/disable would be my personal choice, but I have yet to build custom kernels for Android (though have for FreeBSD and OpenWRT) so I don't know how feasible that is with the source access we have.
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r3tro8888 said:
Dude
last time i see this is still USA where privacy matter whether you are celebrity or not.
You wouldnt enter someone else house without asking for permission wont you (unless if you want to get arrested ) ?
The guy didnt ask for permission and I never give my approval for Tmobile to snoop into my phone.
Like I said it suprise me for the tech support to mention the apps I downloaded , running in the background and my gmail account associated to my phone and market account.
Those action has nothing to do with fixing my SMS connection ???
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Click to collapse
I'm a computer repair tech. One of the first questions I'm going to ask is have you installed any new hardware or software? Most of the time I've found out software was the root problem of the issue. Not always, just Most of the time. So, it doesn't supprise me that he can see what is installed on your phone. It gives him a idea of what the problem can be. I would be more concerned what NSA or space aliens are doing with your phone.

heartspains88 said:
Take off your tinfoil hat, there's nothing to worry about.
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Click to collapse
heartspains88 said:
Put on your tin foil hats!
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Click to collapse
nwpro3 said:
I'm a computer repair tech. I would be more concerned what space aliens are doing with your phone.
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Click to collapse
Pass that roll of tin foil will you fellas ?
I like mine shaped like a tricorne .

jeffsf said:
A sysctl to enable/disable would be my personal choice, but I have yet to build custom kernels for Android (though have for FreeBSD and OpenWRT) so I don't know how feasible that is with the source access we have.
Sent from my SGH-T959V using XDA App
Click to expand...
Click to collapse
Its not in the source. Its in the initramfs. There are also binaries in /system/bin
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Warranty exchange question

Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Well you can take it in to Verizon but I don't think they would exchange it, especially if you bought/traded/etc it from a third party. In my experience they would just claim it was abused or messed with by you or previous owner and offer to "fix" it for a price.

1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.

lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
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Click to collapse
Yea the lead developer said if GPS issues continue, to flash back to stock. Flashed back to stock, still the same GPS issues as before.
Sent from my iPad using Tapatalk HD

lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
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Click to collapse
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
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xXJay_RXx said:
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
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Click to collapse
As long as you didn't get it from them, they will most likely give you a hard time about exchanging it because if not from Verizon, you had to get it from a third party used :/

Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
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xXJay_RXx said:
Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
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Click to collapse
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.

morrichad said:
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.
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Click to collapse
Tried it. The first thing I tried. No luck :/
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Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike

Mikeyfitz14 said:
Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike
Click to expand...
Click to collapse
Thank you so much. I'll try this out after I try a few other things to try to get my GPS to work. I'm currently completely stock so I'm hoping I find a way. So they send you the refurb phone and they give you like a box to send it back like Asurion does with insurance claims?
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Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.

Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
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Click to collapse
Thanks for the info. Kinda nervous about calling them. I feel like they won't believe me lol
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xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!

Smok3d said:
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!
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Click to collapse
Just tried it but sadly it doesn't work for me thanks anyways tho
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Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
Click to expand...
Click to collapse
Yea, that is how Verizon handles it.
Does anyone know how Samsung would handle it if you try to go through them like the other guy suggested? I'm in the same boat and would rather return to Samsung than Verizon (I hate that Verizon gives me a used phone in exchange for a phone that I paid full price for and bought new). I feel like Samsung would want me to send the phone back to them first, which I cant really do because I need my phone and don't want to activate an older phone and lose my unlimited data.

what does power button do normally on stock?

does it give power options like when rooted? my power button was sticking like crazy and then when i tried to pop it up the whole thing flew out...
want to know what to say to VZW when i call for replacement...ie my power button was sticking and i couldnt do anything cuz power options kept coming up
would that be correct?
thanks

I think it shows hibernate and airplane mode and reboot. Its been so long since I've seen it I can barely remember. I've been rooted since the day I got this phone lol.
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djcyph said:
does it give power options like when rooted? my power button was sticking like crazy and then when i tried to pop it up the whole thing flew out...
want to know what to say to VZW when i call for replacement...ie my power button was sticking and i couldnt do anything cuz power options kept coming up
would that be correct?
thanks
Click to expand...
Click to collapse
I would just tell them it isn't working anymore. I've actually had that happen on another phone and they replaced it. I wouldn't send it back rooted though.
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---------- Post added at 12:49 AM ---------- Previous post was at 12:47 AM ----------
heath2805 said:
I would just tell them it isn't working anymore. I've actually had that happen on another phone and they replaced it. I wouldn't send it back rooted though.
And it's just a standard menu on stock when holding power, nothing like a rooted custom from menu.
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Click to collapse
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heath2805 said:
I would just tell them it isn't working anymore. I've actually had that happen on another phone and they replaced it. I wouldn't send it back rooted though.
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Click to collapse
yea def wont send back rooted...yea think ill say something like that, wont turn on all the time and when does shuts down cuz power button is in

yea i was curious to what the standard menu consisted of so i sounded more like i was on stock

I sent an Eris back rooted, s off and unlocked before and heard no complaints so you may get lucky but I wouldn't do it if I could avoid it.
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disconnecktie said:
I sent an Eris back rooted, s off and unlocked before and heard no complaints so you may get lucky but I wouldn't do it if I could avoid it.
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i know not to send back rooted, ive unrooted b4....just want to know whats on the stock power menu lol

Verizon can see if you are rooted and any custom rom or modified kernel you are using. They have full access to all the information in the "about phone" screen in settings. If they wanted to deny a warranty claim due to being rooted, all they would have to do is look on their systems and see what you were running.

bastards said they will charge me 300 something if i send back without the power button
if i jam it in am i screwed either way if i send it back since i already callled??
asurion only has tblolts id rather wait till they out of stock and get rezound

djcyph said:
bastards said they will charge me 300 something if i send back without the power button
if i jam it in am i screwed either way if i send it back since i already callled??
asurion only has tblolts id rather wait till they out of stock and get rezound
Click to expand...
Click to collapse
Id call back and talk to a different person, then tell them the button fell out (you did not pop it out) if that dont work get escalated (talk to their manager.

Milimbar said:
Verizon can see if you are rooted and any custom rom or modified kernel you are using. They have full access to all the information in the "about phone" screen in settings. If they wanted to deny a warranty claim due to being rooted, all they would have to do is look on their systems and see what you were running.
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Click to collapse
that sounds like a load of crap
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androidsupra said:
that sounds like a load of crap
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Click to collapse
I agree. I have been over my about phone with Verizon several times and even returned rooted phones to them and they never said crap. I think they ask because they want to see if you're going to slip up and tell them some wrong information.
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androidsupra said:
that sounds like a load of crap
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Click to collapse
+1 lol Verizon has no way to tell your rooted unless they have your phone in front of them. If they knew, you would be warned as soon as you root your device. Where do these people get their info?? Lol
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---------- Post added at 01:32 AM ---------- Previous post was at 01:16 AM ----------
disconnecktie said:
I agree. I have been over my about phone with Verizon several times and even returned rooted phones to them and they never said crap. I think they ask because they want to see if you're going to slip up and tell them some wrong information.
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Click to collapse
Yeah most of them don't really care anyway. I had a touch pro 2 from Sprint, first phone I ever rooted. I panicked because I had to send it back, didn't know how to re-lock! Finally after searching and reading and searching I figured it out! Lol
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They can see your radio version every time you connect to their towers, They can see your software/kernel/baseband if they like through the information your phone sends to them as you use it. Also they still have stuff like Carrier IQ on phones that COULD even read you your text messages if they wanted. Dont think they cant see it because they can. They just dont let you know they can because it could be considered illegal.

Milimbar said:
They can see your radio version every time you connect to their towers, They can see your software/kernel/baseband if they like through the information your phone sends to them as you use it. Also they still have stuff like Carrier IQ on phones that COULD even read you your text messages if they wanted. Dont think they cant see it because they can. They just dont let you know they can because it could be considered illegal.
Click to expand...
Click to collapse
This is BS because if that's the case they would have made me pay full price on two different occasions for phones that were rooted when I sent them back.
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Milimbar said:
They can see your radio version every time you connect to their towers, They can see your software/kernel/baseband if they like through the information your phone sends to them as you use it. Also they still have stuff like Carrier IQ on phones that COULD even read you your text messages if they wanted. Dont think they cant see it because they can. They just dont let you know they can because it could be considered illegal.
Click to expand...
Click to collapse
Seeing the radio version doesn't tell any carrier that someone is rooted. Being rooted is software related not radio related. Not unless custom radios are around, which is not available for the tbolt and im sure not for any other phone for that matter.
The only info phones send to the network is account information so the tower knows whether or not to provide service. That's it.
If they knew more details about a device then they would have no reason to ask us about our phone. They wouldn't waste their time as the info would pop up on their computer screens. If they saw anything other than the latest official OTA, then they would tell you that they can't do anything and that you voided your warranty so even switching back to stock won't make them change their mind.
The fact they would "waste" time to find out every detail from you pretty much sums up that this info is NOT available to them. CSRs like to help the customer as quickly as possible to get them off the line and help the next. And at this moment, asking customers about their phones is the quickest way.
Sent from my ADR6400L using xda premium

So you think that those little forum signatures that can tell you what OS you are running, what browser and even your IP know more about your phone than your carrier?
Must be nice to be that gullible.
Think what you will, I know for a fact they can see the information. They literally don't care. The warranty is through another company and has nothing to do with Verizon. It is also perfectly legal to root your phone and do what you want with it as of July 26 2010 http://www.androidguys.com/2010/07/26/rooting-android-phone-longer-crime/
The only thing it does is void any extended warranty you bought. So do restore to stock for returns to asurion and the likes.
They ask you because the lower tier CS people do not have access to your phone information, if you are escalated enough you will eventually find someone who can and will rattle off all your information to you.

If you can provide proof then I will take back what I said and apologize. I've played dumb before in the past just to see if it was possible for tier 2 and 3 (technical departments) to know this information. I simply stated that I didn't know how to access the about phone section. They tried to "help" me access this section and i pretended I was getting frustrated. I asked them to see if there was a way for them to see it on their systems and they told me no. They couldn't "help" me with my pretend issue unless I gave them this info. So all I was given was generic troubleshooting tips. They then stated to take it to the store for the CSR to look at my phone for the software version. I did this on a couple of occasions just to get a different Rep each time.
Yes, your mobile browser sends browser info to a website, and OS info. User agent strings are sent so that a website will know how to display the website on the browser. You can easily set the user agent to the stock HTC user agent. But this is irrelevant to Verizon as I can install different browsers on my phone which have unique user agents for each one. Just because my phone sends a dolphin user agent or maxathon user agent and not the stock HTC user agent, this does not imply I am rooted.
OS version is very easy to hack. You can edit this by going to the build.prop and change the OS version to the stock version and I'm sure there is a hack to fake the kernal (you might have to recompile the kernal to change the name)
All the IP address provides is the owner of the IP address (i.e. verizon) and in some cases, the general location of where the IP is being used. Verizon's LTE/EHRPD network use private IP addresses so it would be difficult to pin point a phone or information based on IP. This network uses Dynamic IPs so your IP will not be the same all the time. You have to pay extra to get a static address (business account). It is illegal to use an IP to gain access to any additional information unless a court order demands this.
The point of this is that you can pretty much make your rooted phone appear stock if it was really necessary to do so. Its a variant of Linux and Linux is very easy to work with if you know what you are doing.
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OS version is very easy to hack. You can edit this by going to the build.prob and change the OS version to the stock version and I'm sure there is a hack to fake the kernal (you might have to recompile the kernal to change the name)
Click to expand...
Click to collapse
Yup, does anyone just randomly do this though?
Sorry to cause the topic to get sidetracked like this, I was just trying to point out that Verizon don't care if we root or not.

Milimbar said:
Yup, does anyone just randomly do this though?
Sorry to cause the topic to get sidetracked like this, I was just trying to point out that Verizon don't care if we root or not.
Click to expand...
Click to collapse
If you can root your phone, then its a start. Your typical average user doesn't know what root means or even care what possibilities exist. I am pretty much the only person at my job who is rooted and I've had people ask me how I got my phone to look a certain way and they want their phone like this. When I explain the root process, they say screw that. Most people I know who are rooted know exactly what they can do with a rooted device. And new comers to rooting eventually pick up speed. Linux may be intimidating at first, but once you play around, you see how easy it is.
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Verizon rep said my nova launcher voids my warranty?

Ive been using and rooting droids for about 4 years, lately ive been haveing issues with my s3 gps took it in talked to a VZ rep and the first thing he said when he saw my phone was "YOU HAVE A LAUNCHER ON YOUR PHONE YOU KNOW THAT VOIDS THE WARRANTY! Make sure you uninstall that before sending back" thats the first time i have ever heard that is this guy full of it or is this something new?

theres nothing wrong with nova launcher on your phone.
most reps are not as knowledgeable as they should be.

maxcaos said:
Ive been using and rooting droids for about 4 years, lately ive been haveing issues with my s3 gps took it in talked to a VZ rep and the first thing he said when he saw my phone was "YOU HAVE A LAUNCHER ON YOUR PHONE YOU KNOW THAT VOIDS THE WARRANTY! Make sure you uninstall that before sending back" thats the first time i have ever heard that is this guy full of it or is this something new?
Click to expand...
Click to collapse
vzw reps are notoriously known for being dumbasses...don't listen to em lol.......and anyway, unless its completely hard bricked, who doesn't reset their phone back to complete stock before sending it back anyway to ensure they don't see any traces of ya tweaking w/ it?

The VZW rep sounds ridiculous like expected. My guess is that rep was thinking the phone doesn't "look" how TW looks and therefore assumes that's an indication of modified software. Regardless, it's good practice to reset your phone to stock for exchanges and returns.
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I honestly would have told that guy he's an idiot straight to his face. God people are dumb.
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I am a Verizon rep and the guy was either an idiot and doesnt know what he is talking about or he is just a complete douche. There is nothing wrong with running a launcher that is able to be put on a phone that doent require root. There are many instances when I had the unfortunate job to tell people they are screwed. I have also instructed people how to get back to stock or referred them here to XDA. I love opening the potential of my phone up and customizing it as it is an extension of myself.

I would have been tempted to go over to their working demo, download it and say yours is voided now too and leave !

maxcaos said:
Ive been using and rooting droids for about 4 years, lately ive been haveing issues with my s3 gps took it in talked to a VZ rep and the first thing he said when he saw my phone was "YOU HAVE A LAUNCHER ON YOUR PHONE YOU KNOW THAT VOIDS THE WARRANTY! Make sure you uninstall that before sending back" thats the first time i have ever heard that is this guy full of it or is this something new?
Click to expand...
Click to collapse
All none rooted apps on the Market are perfectly 100% legit. The guy is FULL of Sh****. I wish I could say it to his face.

Appreciate all the feedback everyone, I thought he was full of crap but I appreciate the opinions and advice some of which I will use in the future should of wrote his name down and started a VZ REP HALL OF SHAME post
Sent from my SCH-I535 using xda app-developers app

I've also noticed that most people selling electronics really have no idea what there talking about I've asked questions to some pretty basic questions that I've already knew the answer just to see if they knew and there just clueless.
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sfobrien said:
I would have been tempted to go over to their working demo, download it and say yours is voided now too and leave !
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^ha! rep is an asshat.

I think Radio Shack has the biggest idiots...lol In my area anyways

benny3 said:
I think Radio Shack has the biggest idiots...lol In my area anyways
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Thats why I don't mess with them

bairste said:
I am a Verizon rep and the guy was either an idiot and doesnt know what he is talking about or he is just a complete douche. There is nothing wrong with running a launcher that is able to be put on a phone that doent require root. There are many instances when I had the unfortunate job to tell people they are screwed. I have also instructed people how to get back to stock or referred them here to XDA. I love opening the potential of my phone up and customizing it as it is an extension of myself.
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To bad not all vzw reps think like you!!
Sent from my SCH-I535 using xda premium

Mark930 said:
I've also noticed that most people selling electronics really have no idea what there talking about I've asked questions to some pretty basic questions that I've already knew the answer just to see if they knew and there just clueless.
Sent from my SCH-I535 using Tapatalk 2
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Hahaha I do this too!!!
Sent from my SCH-I535 using xda app-developers app

Did you ask him if changing the ringtone voids the warrenty too
Sent from my SCH-I535 using xda premium

benny3 said:
I think Radio Shack has the biggest idiots...lol In my area anyways
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Here, it's Best Buy. While our Radio Shack is not the best place to get advice, it's better than Best Buy.
Sent from my SAMSUNG-SGH-I747 using xda premium

yea i had a verizon wireless rep tell me something similar. He took one look at my phone and said, "to be honest i dont know what kind of software you have going on here but whatever it is that is what is causing your problem". i guess Nova Launcher causes the phone's radio to disfunction and lose data all of a sudden......

bwassef said:
yea i had a verizon wireless rep tell me something similar. He took one look at my phone and said, "to be honest i dont know what kind of software you have going on here but whatever it is that is what is causing your problem". i guess Nova Launcher causes the phone's radio to disfunction and lose data all of a sudden......
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Haha.. same thing here. Crazy data drops with my first phone, took it into vzw, dude takes one look at the clock on the home screen and asks what ROM I'm running. I told him there was no ROM, but he insisted the clock wasn't stock so I must have a different ROM on it. Went to the display s3's, changed all their clocks to what mine had then asked if he'd help me with my problem.
Man he ****ed my account up... I spent weeks arguing with vzw over the **** he did...
Sent from my SCH-I535 using Tapatalk 2

gunz.jones said:
Here, it's Best Buy. While our Radio Shack is not the best place to get advice, it's better than Best Buy.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Indeed! I bought a sprint Note II and went to BestBuy to look for accessories....
Lady was adamant that its "not even released in the US yet."
I just laughed, pulled my phone out my pocket, and said... Yeah, sure its not and this doesnt exist...
Then just walked out, lol
Morons!

[Q] Does T-Mobile know you're rooted?

So I have been on T-Mobile for a few weeks now. I downloaded the "T-Mobile My Account" app to manage my account, pay bills, etc. I got a notification today from the app telling me some test results and one of them was saying I was rooted. So is this info sent to T-Mobile and they know that I am rooted or are these test just done locally for my own info? And does T-mobile even care if we root our phones? I'm not really worried, I'm just curious about it. Screenshots attached below.

jsgraphicart said:
So I have been on T-Mobile for a few weeks now. I downloaded the "T-Mobile My Account" app to manage my account, pay bills, etc. I got a notification today from the app telling me some test results and one of them was saying I was rooted. So is this info sent to T-Mobile and they know that I am rooted or are these test just done locally for my own info? And does T-mobile even care if we root our phones? I'm not really worried, I'm just curious about it. Screenshots attached below.
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They can because of this app, but they won't do anything about it. You can still get a replacement device and use JUMP and all that.

aooga said:
They can because of this app, but they won't do anything about it. You can still get a replacement device and use JUMP and all that.
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Yeah, I didnt know how strict they were. You hear things about rooting voiding your warranty and all. Like I said, I'm new to T-Mobile. But I dont see myself needing a replacement or anything anytime soon. I've never broken a phone before.

jsgraphicart said:
Yeah, I didnt know how strict they were. You hear things about rooting voiding your warranty and all. Like I said, I'm new to T-Mobile. But I dont see myself needing a replacement or anything anytime soon. I've never broken a phone before.
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Yeah the people at the store near me actually encourage people to root their device if they can and get rid of all the bloat. Most carriers don't even look at the phone when it comes in. They just wipe the entire thing anyway.

aooga said:
Yeah the people at the store near me actually encourage people to root their device if they can and get rid of all the bloat. Most carriers don't even look at the phone when it comes in. They just wipe the entire thing anyway.
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Good to know. I've never heard of sales reps at mobile stores actually suggesting root though. I come from stuck up Verizon. lol

jsgraphicart said:
Good to know. I've never heard of sales reps at mobile stores actually suggesting root though. I come from stuck up Verizon. lol
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I've yet to meet a T-Mobile sales rep that knows the first thing about rooting
Sent from my Nexus 5 using xda app-developers app

laker666 said:
I've yet to meet a T-Mobile sales rep that knows the first thing about rooting
Sent from my Nexus 5 using xda app-developers app
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The T-Mobile store by my house was saying he roots his, was boasting that the Nexus 4(just came out at the time) he could tether all he wants with no T-Mobile restrictions. He pushed my Mom to buy Nexus 4(which wasn't that hard she had a Nexus S) so yeah it certainly happens. If your a phone tech nerd why not apply for T-Mobile, Sprint, At&t etc)
Sent from my Nexus 5 using XDA Premium 4 mobile app

T-Mobile really doesn't care. You can talk about rooting and jailbreak in front of them and they'll tag along with you about it.
Sent from my Nexus 5 using xda app-developers app