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Just recently i purchased the HTC inspire 4g from atnt, recently heard from a buddy of mine if you have never had a smart phone, and you were coming from a quick messaging phone and you had the unlimited data/messenging for the phone, you should be able to get the unlimited data plan transfered but for me that didnt happen.. Here are few steps that i had to do and it WORKED!!
First: Call atnt, and complain that you had a previous unlimited plan previous, to having the inspire. They will ask for all your info, ETC to verify its you
Second: tell them you had a quick messaging phone, and you had unlimited plan for it, and you had it prior before they got rid of the unlimited plan for smart phones
Thrid: They will tell you since you never had a smart phone you are not eligable to be transfered over. You will then have to put in a case for the technicians to review over.
Finally: You will almost 90% chance you will get declined.. its ok it happened to me more than once.. but honestly if you keep trying you will get someone that put it back on.. if you keep consistantly bugging them, sayin i will pay more money they will do it.
Hope i helped you guys!
One last thing: it will take at least two days or more for them to get back to you.. if they dont, call them back and complain about it.
Hey guys! Just got off the phone with an AT&T rep, tried to talk him into getting me unlimited data for $30 per month. Obviously that didn't work so well, but he did share some valuable info with me...
Every time someone calls and asks for it, they file a report and send it make to the main department. The keep each report, and he says they've been getting so many recently, they're considering bringing back the plan for those who have called in and asked for it sometime in the next few months.
I don't really know how it will work, but here's your time to call!
Can someone else ask AT&T if these reports actually exist so I know this thread isn't pointless?
Just dial up an ATT rep and ask for unlimited data. They'll most likely say no, but they will also most likely file that report that one guy mentioned.
ok thank.........
In other news, the temperature of earths core has dropped buy over nine thousand degrees.
-sent via 1.21 giggawatts of android.
When I spoke to a CSR manager he didn't say anything about reports but he did confirm that they've been getting bombarded with irate customers who want the unlimited data plan back. His outlook on it was that AT&T was forever changing their plans to meet customers needs and that it was very likely that an unlimited plan would become available in the near future.
BUT and this is a big BUT .... He insinuated that it would come at a heftier price tag. So maybe instead of $30, we might be looking at a $50 all you can eat smorgasbord of data.
Sent from my Inspire w/rapid fire and dual mags
I foresee a lot of people switching to Verizon is that is their comeback.
berryman13 said:
I foresee a lot of people switching to Verizon is that is their comeback.
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Verizon is getting rid of unlimited data too...
Sounds like something I would say to a customer who had spent the last 30 minutes bombarding me with impossible requests.
Just wanted to confirm that I also got 'grandfathered' into an unlimited data plan at $30/month, though it took almost 3 weeks in 'management review' to get there. The problem for me is that I wanted the MEdia Net plan back, and I'm half tempted to tell them to stick their new phone and go back to using my HD2.
Here's why.
In all the years I've been with AT&T (four or more have been out of contract), I've never gone over 200MB a month, and I don't think I've ever gone over 30 text/mms messages a month. Never. Ever. Not when using my Kaiser, and not when using my HD2 both of which were bought privately from Ebay, and not as an upgrade. If anything, I've paid for MEdia net for many months when I didn't use data or messaging at all.
So, for me, a 2G data plan with 200 messages at $20/month would be fine for my needs, and still not hurt AT&T, since I'm not a data hog.
Anyway, just sayin'. YMMV.
Lol I doubt they will bring it back. It had more to do with them having network capacity issues than anything else.
Besides if they actually do keep that info then they will probably corolate the info with the average usage of the people making complaints and if those people are considered high use then it is unlikely their voices will be heard.
Besides I think they where even looking at getting in trouble for the network overload. Doubt they will go back.
Sent from my ADR6400L using Tapatalk
I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
EDIT: I was asked for the whole story so here it is
I dialed 611 waited on hold for 47 minutes before the fist lady that answered who spoke no English tried to help me. You could immediately tell she was new but after 10-15 minutes of searching for the 10gb she said she found it and it would take a while to try and switch it to my account. I was put on hold for around 40 minutes and just watched a movie. When she came back she said I would have to buy a new phone, a new sim card and activate a 2 year plan and she would have to transfer me. I agreed as I just wanted to speak with someone else. She was nice enough to transfer me to the 800 number where I had to go through all the voice prompts again and was put on hold for 25 minutes. By now my first movie is over and I started the second.
Now the second rep picks up who speaks even less English, so I give her my contact info and demand a supervisor "none are available" so she tries to help me. I Explain I want 10gb of data on my current plan instead of 5gb. She responds that T-Mobile does not offer 10gb phone data plans and asks me If I would like to purchase a USB thumb drive that is capable of 10gb instead. (you could see where this is going) I again ask for a supervisor and told none are available. Every 5 minutes or so she would come back and say she found it and was switching me for an extra 20. Than she would come back and say it did switch . Ask for a super again, "still not available".
Now she comes back on and wants me to switch to a 2 year contract, I decline as I paid full price for my phone and the plans are cheaper this way. Then she asks if I would like to downgrade my data to 200mb on a cheaper plan. (i'm losing my patience by now) Ask for a super again but she informs me that she found the 10gb upgrade for my plan and it would be $60 more a month but they would credit $20 from my existing plan. I agree and wait and wait and she comes back and informs me that it did not work and there is nothing else she could do. We hang up
I check my phone see 4 bars and 4g g but have no network connect so I call back and speak with a gentleman who claims I broke my phone and would probably have to send it in for repair because everything in their system is fine. He tells me to turn the phone off, he zaps it and still nothing. I'm thinking maybe its the radio I flashed last week so let me see what I can fix so we hang up. (we did a bunch of tests but during our conversation)
I try the internet one last time and it brings me to T-mobiles site saying that I have no data plan so I call again and explain my situation to technical support. I am told that I disconnected my data plan, I simply said look at my bills since NOV I am just under 5gb a month, now look at the notes from the first call, the reason I called was to increase my data to 10 gb so don't tell me I called to disconnect my data. Every time I told him something he had to ask his super for help and how to fix this "but the super was working with 4 people and she couldn't speak with me." (By now I'm almost done watching my second movie) when he comes back on the phone asking if I would like the 200 mb plan as it's the only one they offer or go up to the 2 gb for $20 more a month. No go back to your super and tell her to restore my plan back to what it was 1 hour ago. He finally returns and says this is what we are going to do CLICK "T-mobiles offices are now closed please call us back tomorrow"
I wait to see if he will be kind enough to call me back and what they were going to do but they never did. I jump on XDA to vent and write this post. I go take the dog for a walk check the phone and no data. I reboot the phone and Wow my data is back and the throttle is removed. SO I log in to T Mobile to see what plan they could have put me on.
I know have 200 mb a month instead of 5gb but the rate plan was kept the same price. They really screwed me on this one. I hope that was a little more complete and I tried not to leave anything out.
Try again for a different Rep tomorrow. I wish you luck lol.
Sent from my HTC Glacier using XDA App
That's definitely not right at all. I can suggest a couple thing.
- Contact them on Twitter, try tweeting them or sending them a DM. They are VERY helpful with customers on Twitter.
- Call during mid afternoon, I find that I always seem to get younger people who always wanna just help me out, I always get fees waived off by calling during that time.
I've always gotten A+ customer service with them, just unfortunate that you had to get the bad couple out of the bunch. But keep trying, don't ever hesitate to keep trying. I know they'll work it out with you.
Good luck man.
Best thing to do is to call and say you are cancelling your account or ask for customer retention... they have a lot more pleasant demeanor because that's the way they are trained.
Coppo said:
I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
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I feel like you are only telling us half teh full story
ionic7 said:
I feel like you are only telling us half teh full story
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You are right there is more I added it to the OP
This is what life will be like when the ATT takeover is complete. Go to fcc.gov and give your feedback with the online comment filing system. Issue 11-65.
Sent from my HTC Glacier using XDA Premium App
Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.
el_smurfo said:
Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.
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/\ do that
Sent from my HTC Vision using XDA App
Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right.
First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers.
Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens.
Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans.
Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you.
Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB.
I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans.
el_smurfo said:
tell them you are a long time customer and want your plan back.
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Click to collapse
Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.
It sounds like you are calling me a lier. Thats OK
"Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right. "
I didn't call retention I called customer service and asked them if it was possible , two reps said it was , tried and failed removing my data plan somehow.
"First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers."
She would check in and say "sorry for the hold it will just be a little longer" every so often. So technically not a complete hold but it was still a 40 minute window. When I get home I will take a picture of my call log to show one 2hour 45 minute call followed by a 30 minute call and 1 hour call. The next morning Another 45 minute call.
"Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens."
This is where you are 100% wrong. While I still had the 4G symbol if I ran I ping test I would get "failed" "I have a screen shot of this showing all the other errors I don't feel like typing out" however if I went to the browser it would redirect me to this site "http://u.web2go.com/upsell/options.do?url=http://www.google.com/m?source=android-home&fteFlag=false&ppmbFlag=false&source=upsellredirect||nonppmb"
I just tried it on my phone and it still brings me back to the same "change your data plan". Try it on your phone it may or may not work.
"Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans."
I didn't know this that is why I called and asked. For them to "offer" it, that would mean they would have called me and and said "would you like 10gb." That didn't happen. So there was no offer as you state.
"Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you. "
I know this, that is what he said. Could you imagine if every time someones phone broke how long they would be sitting around waiting for a repair to come back. Next time I will record the phone call so have proof.
"Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB."
They only removed my data. The only data plan available for the 1000 minute unlimited text is 200mb. Removing my data actually lowered my bill $20. The 200 mb plan was $20 which kept it the same. At least thats they way It was explained to me.
"I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans."
There is no embellishment. I am a very patient person and I know calling them takes forever which is why I put the phone on speaker and watched movies during hold times. I called to ask a simple question of can you upgrade my data while staying on the same plan. Besides declining everything they offered like "USB data plans" and "new phones to make this work" and asking for a supervisor, I don't think I really spoke. I know I just ended up with people on the other end of the phone that had no idea what they are speaking about. Maybe they were new? It happens.
Edit: Retention was able to restore my plan.
kalel33 said:
Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.
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It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.
darinmc said:
It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.
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You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.
kalel33 said:
You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.
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...you completely missed my point. I don't need help, and I don't EVER call any customer service angry. I happen to work in a customer service industry and so I understand where you are coming from, but I disagree with the attitude you claim is shared by those you work with.
Thing is, you have a job because these people pay for a service, and you are supposed to support them. It's the attitude that "the customer shouldn't say this or needs to understand [something only an employee could actually know] which ends up turning T-Mo into AT&T. I mean of all the horrible and insulting things I'm sure you guys hear every day, a customer stating his tenure really offends you? Really? It's a valid argument, whether it's on page 1 or not. The retention department exists because those people have been a customer for [] years, to take offense and actually alter your willingness to help and support them is petty and childish. If they yell and scream at you I get it (but even then it's the tone and volume that are offensive, not the words), I just don't understand why you and your co-workers are taking a stand against something so trite.
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
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I've been in customer service a long time as well and if I state my tenure I'm just telling the Rep how I feel.
If a customer tells me they've been with my company a long time I thank them and ask questions to understand why they aren't feeling valued.
You should worry more about the psychology of how you treat the customer than the other way around because you can only control your own behavior.
Sent from my HTC Glacier using XDA Premium App
kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
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Calling in to speak with someone in retention in any company is fine imo, why should i have to pay more or get less for something when the company is willing to show me that loyalty does pay with them.
And to address the issue that a customers history with the company shouldnt be important is preposterous. I think someone who has been around with the company is more important than a new customer unless the customer in question is a dirtbag and always missing/skipping paying. You also must consider the money this customer generates for the company, if a new customer is bringing more money, then they should be treated well so they can be converted into a long time customer.
just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot), gave me a 5 dollar discount per month on each one of my lines that have data and a 5 dollar discount a month on messaging for the whole family.
it just really depends on who you talk to.
some advice: when you call 611, tell the computer (and only the computer, not a rep), that you want to cancel. this way you will reach the customer loyalty dept that has a lot more power than the normal customer service. they should be able to fix everything as they can offer plans that they no longer advertise (and plans that the normal customer service cannot give)
VibrantOwnr said:
just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot),
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A regular rep has been able to change people from EM+ to EM plans for months. It doesn't take a retention rep.
Say all you want about how you feel about retention and dropping the loyalty card to a rep....doesn't matter to me what you do. I was just giving you some advice. I don't care if you take the advice or not, just trying to help out the XDA community in general. The reps can see your tenure right when you call in, doesn't matter if you tell it to them or not, they already know. Also, most of the people that drop the card add a 2-3 years on their tenure thinking that the rep doesn't have it in front of them and thinks by padding the time will give them a better chance.
Also eqjunkie829, I never said the tenure of a customer is not important. Quit trying to make it into something it's not, but the amount of money you spend does factor quite a bit. A person with 2 years loyalty might get a better deal than someone who has 6 years loyalty, if the person with 2 years has paid more to the company than the person with 6 years. Also, adjustment history, call in history, and payment history are almost as important.
By the way Phateless, I do care of the psychology of how I treat customers. That's why I have an extremely high score in customer surveys. Like I said, take my advice or don't.....don't really care. Just giving some helpful information that is not up for debate.
Did anyone else get this recently? I renewed my plan and today my data was blocked... I was redirected to the T-mobile upsell page saying that I do not have a data plan but I jsut renewed the $30 prepaid plan with 5GB of 4G Data and 100 Mins. I noticed that this happened to several people during November-December.
I called their tech supported and they didn't really provide me with a solution so they escalated the problem.
A few people got their issue resolved but never posted an actual solution so I am guessing that there is some glitch in their system...
yuugotserved said:
Did anyone else get this recently? I renewed my plan and today my data was blocked... I was redirected to the T-mobile upsell page saying that I do not have a data plan but I jsut renewed the $30 prepaid plan with 5GB of 4G Data and 100 Mins. I noticed that this happened to several people during November-December.
I called their tech supported and they didn't really provide me with a solution so they escalated the problem.
A few people got their issue resolved but never posted an actual solution so I am guessing that there is some glitch in their system...
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Hearsay but I've seen here that it can take several hours for a payment to result in full service restoration.
Sent from my Nexus 5 using Tapatalk
happened to me once, i called tmobile and they fixed it.
thank you guys so much for the replies. i feel reassured now
lets hope they dont take a week to fix because i can't live without XDA for a day!!!
btw @simms22, how long did it take for them to restore your data service? i hope it doesn't take a week. they escalated my ticket and i am hoping for them to call me back tomorrow
yuugotserved said:
thank you guys so much for the replies. i feel reassured now
lets hope they dont take a week to fix because i can't live without XDA for a day!!!
btw @simms22, how long did it take for them to restore your data service? i hope it doesn't take a week. they escalated my ticket and i am hoping for them to call me back tomorrow
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10-15 minutes. they ended up cancelling my plan then added my plan back.
simms22 said:
10-15 minutes. they ended up cancelling my plan then added my plan back.
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interesting.. for me, when i renewed my plan, the data was supposed to be set back to 0GB but it still showing the data usage from last month (~2GB). If the tech support does call me back tomorrow I will ask them to cancel my data plan (or entire plan) and reinstate it.
another weird thing is that since I renewed my plan, my funds stayed the same. I had ~$34 a few days ago so I added a $100 prepaid card to my account last night. it should have deducted $30 today but it's still showing ~$134 in my account
yuugotserved said:
interesting.. for me, when i renewed my plan, the data was supposed to be set back to 0GB but it still showing the data usage from last month (~2GB). If the tech support does call me back tomorrow I will ask them to cancel my data plan (or entire plan) and reinstate it.
another weird thing is that since I renewed my plan, my funds stayed the same. I had ~$34 a few days ago so I added a $100 prepaid card to my account last night. it should have deducted $30 today but it's still showing ~$134 in my account
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THIS might be the problem. Later tonight if nothing has changed online, try to re-up again. TMO CSR's can return your money if you unlikely end up with 2 payments.
wideasleep1 said:
THIS might be the problem. Later tonight if nothing has changed online, try to re-up again. TMO CSR's can return your money if you unlikely end up with 2 payments.
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thank you! will try later tonight and report if anything changes.
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
PriTel03 said:
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
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I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
Roefastford said:
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
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Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
PriTel03 said:
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
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I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
Roefastford said:
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
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I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
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Yeah but you could save probably $5 a month this way and you can buy 3 gb's for $20 that lasts for 90 days. I weighed it out and it saves me money plus the money you add to buy the bridge data you earn loyalty rewards on also.
Yeah Barclay sucks I have them too but also have capital one too and they are much better. I use my paypal debit card for everything its backed up by my bank account with my paypal debit card I get 1% cash back on all charges made on it every month its free money. Paypal would have cancelled the charges or reversed them for me immediately. Barclay you have to fill out paperwork and mail it to them yeah they suck big time.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
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I got my mobile data icon to show again, so I will check later this afternoon as I have to run errands in town later and there is LTE there all I"am showing here right now is 1x which is normal for here sometimes might show LTE but use any data at all and goes right to 1x. Will post later if my LTE is working.
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
Roefastford said:
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
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It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
PriTel03 said:
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
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Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
Roefastford said:
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
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Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
PriTel03 said:
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
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At least your 4g is working and they have to refund the overcharges, just crazy they are taking so long.