T-mobile data blocked after renewing monthly data plan - Nexus 5 Q&A, Help & Troubleshooting

Did anyone else get this recently? I renewed my plan and today my data was blocked... I was redirected to the T-mobile upsell page saying that I do not have a data plan but I jsut renewed the $30 prepaid plan with 5GB of 4G Data and 100 Mins. I noticed that this happened to several people during November-December.
I called their tech supported and they didn't really provide me with a solution so they escalated the problem.
A few people got their issue resolved but never posted an actual solution so I am guessing that there is some glitch in their system...

yuugotserved said:
Did anyone else get this recently? I renewed my plan and today my data was blocked... I was redirected to the T-mobile upsell page saying that I do not have a data plan but I jsut renewed the $30 prepaid plan with 5GB of 4G Data and 100 Mins. I noticed that this happened to several people during November-December.
I called their tech supported and they didn't really provide me with a solution so they escalated the problem.
A few people got their issue resolved but never posted an actual solution so I am guessing that there is some glitch in their system...
Click to expand...
Click to collapse
Hearsay but I've seen here that it can take several hours for a payment to result in full service restoration.
Sent from my Nexus 5 using Tapatalk

happened to me once, i called tmobile and they fixed it.

thank you guys so much for the replies. i feel reassured now
lets hope they dont take a week to fix because i can't live without XDA for a day!!!
btw @simms22, how long did it take for them to restore your data service? i hope it doesn't take a week. they escalated my ticket and i am hoping for them to call me back tomorrow

yuugotserved said:
thank you guys so much for the replies. i feel reassured now
lets hope they dont take a week to fix because i can't live without XDA for a day!!!
btw @simms22, how long did it take for them to restore your data service? i hope it doesn't take a week. they escalated my ticket and i am hoping for them to call me back tomorrow
Click to expand...
Click to collapse
10-15 minutes. they ended up cancelling my plan then added my plan back.

simms22 said:
10-15 minutes. they ended up cancelling my plan then added my plan back.
Click to expand...
Click to collapse
interesting.. for me, when i renewed my plan, the data was supposed to be set back to 0GB but it still showing the data usage from last month (~2GB). If the tech support does call me back tomorrow I will ask them to cancel my data plan (or entire plan) and reinstate it.
another weird thing is that since I renewed my plan, my funds stayed the same. I had ~$34 a few days ago so I added a $100 prepaid card to my account last night. it should have deducted $30 today but it's still showing ~$134 in my account

yuugotserved said:
interesting.. for me, when i renewed my plan, the data was supposed to be set back to 0GB but it still showing the data usage from last month (~2GB). If the tech support does call me back tomorrow I will ask them to cancel my data plan (or entire plan) and reinstate it.
another weird thing is that since I renewed my plan, my funds stayed the same. I had ~$34 a few days ago so I added a $100 prepaid card to my account last night. it should have deducted $30 today but it's still showing ~$134 in my account
Click to expand...
Click to collapse
THIS might be the problem. Later tonight if nothing has changed online, try to re-up again. TMO CSR's can return your money if you unlikely end up with 2 payments.

wideasleep1 said:
THIS might be the problem. Later tonight if nothing has changed online, try to re-up again. TMO CSR's can return your money if you unlikely end up with 2 payments.
Click to expand...
Click to collapse
thank you! will try later tonight and report if anything changes.

Related

[WARNING] Users who had Unlimited Data

Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
di11igaf said:
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
Click to expand...
Click to collapse
My salesman told me I had it still too. It wasn't until I got that text about data-pay-per-use that I logged in and checked. You really should login and make sure you still have it.
If you don't call 611, push the issue of getting "a case" opened to get that restored to your line. Customer Care told me that they are no longer allowed to escalate a case to restore unlimited data UNLESS it is on the previous bill.
Just checked my account and I'm still on unlimited data. Thanks for the heads up however.
Sent from my HTC Inspire 4G using XDA App.
I had the same problem doing my upgrade over the phone. I just asked to speak to a supervisor and told her to add the SOC code for the unlimited 4G plan since it already exists in their system. She gave me some fluff about it probably not working, but that she'd try. It worked just fine and my account still showed unlimited data. Long story short, get a supervisor and tell them to add the unlimited 4g SOC code.
Sent from my Desire HD using XDA App
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
Where on the site do you check to see your data plan? Nevermind, found it.
slapnutz said:
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
Click to expand...
Click to collapse
iPrevailed YDG said:
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Upgraded from a Nexus One at a Costco booth without a hitch. Still have my unlimited data plan.
My data wouldn't work at all when I got home with this phone on Sunday. Somehow my unlimited plan disappeared, and my case is slated to be resolved by 2/25. WHAT?
Totally ridiculous. They assure me any overage charges would be refunded, but I can't say that I trust them. No idea why it takes 11 days to fix something they screwed up on their own.
I guess it is all about having CS or a rep involved. I went online on launch day and ordered mine straight out for 399. I had, and still have the unlimited data plan for 30 a month. So no problems here. I just swapped in my old SIM card, set up the APN and was good to go.
Oh, btw, Speedtest.net on various servers, above 5MBIT down and a little over 1MBIT up. So I guess this HSPDA is working pretty well for me.
homeslice976 said:
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Click to expand...
Click to collapse
Your chances are very good, if you had the unlimited plan on account and it was removed by mistake then you should have no problem getting it put back on. I also work for AT&T.
Still have my unlimited data plan called "GPRS WAP UNLTD DOM - HSDPPB" (Upgraded FROM "GPRS WAP UNLTD DOM - DPPB")
I was also told I have to wait till the 25th to hear about the case that was opened. However I was assured I would get the unlimited back due to I did not give permission to have it removed...uhhh duh? lol
Still have my smart phone personal unlimited.... getting about 5 down and 1.5 up. Can't wait for them to complete that backhaul work here in STL. 5 megs up here i come.
Not surprised that at&greed would try and steal away someone's unlimited.
Don't blame ignorance, I think its on purpose unfortunately.
Sent from my illmatic Inspire 4G / Desire HD
same for me my resolve date is the 23rd.
Im confident I will get it back, but if I dont they lose me as a customer.
t-mobile offers unlimited data throttled after 5gb, I generaly use around 4gb,plus they let you tether without extra bs charge.Im tempted to open a t-mobile acct regardless to see if I like them better.
att dropped the ball big time here, I too think that is is an effort to force people to tiered data.
att fail
i just checked my bill and nothing looks different. im going to call and make sure though tomorrow. been with att for 4+ years. would hate to go to metro pcs and get the same features for 50 bucks..
btw this phone is amazing.. cant wait til root
d00mz said:
Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
Click to expand...
Click to collapse
Same here!

Get ur At&t unlimited data plan back

Whats up everyone. I was just browsing the web and saw something about att giving some people back their unlimited data plan for $30 (google it). So I called att and told them I used to have the unlimited plan and when I tried to get it back they said they didnt have offer it anymore. So to make a long story short they said no I cant get it back no way.. keep in mind I was real nice the them. So I said thank you and hung up. Then I called back 15 min. Later got someone else told them my story..... Waited for review.... Then......... They got a supervisor and gave me back my unlimited data plan for $30 effective today!!! ;-) Hope this might help some of my fellow cappy users......
Sent from my SGH-I897 using XDA App
Forgot..you had to have had it before they took it away, from what I read.
Hey guys, what's this button d....
Got mine back a while ago.
I upgraded from an iPhone 3gs to the Captivate back in November using amazon wireless. The reason I went through amazon and not AT&T being that the phone was on sale for $20. The online upgrade makes you re-choose your plan. I did not have the option of unlimited data but went ahead anyway as I never passed the 2G a month anyway. The first month with the captivate I did. I called up AT&T and asked directly for a manager after talking with the CSR. I told him I had was grandfathered in but didn't have the option to keep the unlimited. I called min January. The manager called back about 2 hours later and told me after "reviewing" the situation he would give me unlimited data back. I now have my unlimted data. So yes, you can get it BACK. They will not however give it to you if you never had it.
That's what I was getting at....hopefully preventing randoms from just calling up wanting it after never having it then getting pissy they can't get it.lol
Hey guys, what's this button d....
jokes1 said:
Whats up everyone. I was just browsing the web and saw something about att giving some people back their unlimited data plan for $30 (google it). So I called att and told them I used to have the unlimited plan and when I tried to get it back they said they didnt have offer it anymore. So to make a long story short they said no I cant get it back no way.. keep in mind I was real nice the them. So I said thank you and hung up. Then I called back 15 min. Later got someone else told them my story..... Waited for review.... Then......... They got a supervisor and gave me back my unlimited data plan for $30 effective today!!! ;-) Hope this might help some of my fellow cappy users......
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
When did you originally cancel your data plan?
Or should I say change it to the tiered plan?
I had to switch my plan around 7-10. When I tried to get it back they said they didnt have it anymore. Just got unlimited back last night. Be nice and keep calling back. Get different people and maybe they will do it for u. The first lady said there was no way to get it back at all that I was too late, nut the second lady did it for me, ive also been a costomer for like 5 years. But u had to have unlimited before. So if u have had unlimited before then y not give it a try.....
Sent from my SGH-I897 using XDA App
what if you had the unlimited but it wasnt the smart phone unilimited plan???
You had to have had the smart phone unlimited data for $30
Sent from my SGH-I897 using XDA App
Or an iphone unlimited plan.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Q] Do i really need a data plan

Hey guys I just wanted to ask one question before I actually buy the desire hd. When i got my Tilt 2 one year ago, I told them I didnt want a data plan and they told me it was ok because i have been a customer for 5 years. So question is are they going to force me to get a data plan when i get the desire hd. thanks in advance.
you cannot get it without the data plan, this is ATT's policy now. that said, android OS works much differently, and not having a data plan would probably not work simply because of the way android OS works. you can try it though, curious to hear results...
from what i was told in the past, if you get a cool rep at the store, which i have come across in my area.
You can get them to cancel the data plan after the first month.
epicKA8 said:
from what i was told in the past, if you get a cool rep at the store, which i have come across in my area.
You can get them to cancel the data plan after the first month.
Click to expand...
Click to collapse
This is NOT the case anymore. If you get a smartphone on AT&T, you are required to get a dataplan. End Of Story.
If you don't want a data plan, the question you should ask yourself is (unless you have WiFi to connect to all the time) do you really need a smartphone?
epicKA8 said:
from what i was told in the past, if you get a cool rep at the store, which i have come across in my area.
You can get them to cancel the data plan after the first month.
Click to expand...
Click to collapse
Once that person makes their first phone call with their phone, the network registers their IMEI and puts them on the correct data plan.
Nice try though.
The ATT policy aside, because android uses data for so much, I doubt you could even set up the phone unless near WiFi. When out and about away from WiFi, so many parts of the OS reach out for data that it would be very different than what one might realize. It's not like the old windows mobile days where data can just be shut off. But this is why I'm curious to see the results though.
I called att support and they can block data on your line so you never get any data ever, you could turn off data plan that way
Hypnopottamus said:
This is NOT the case anymore. If you get a smartphone on AT&T, you are required to get a dataplan. End Of Story.
If you don't want a data plan, the question you should ask yourself is (unless you have WiFi to connect to all the time) do you really need a smartphone?
Click to expand...
Click to collapse
really? i was told this when i got my phone from my guy who works at the store. you sign up, the must, but after teh first month they can remove it.
Sportsguy15 said:
Once that person makes their first phone call with their phone, the network registers their IMEI and puts them on the correct data plan.
Nice try though.
Click to expand...
Click to collapse
only if you don't unlock it
epicKA8 said:
really? i was told this when i got my phone from my guy who works at the store. you sign up, the must, but after teh first month they can remove it.
only if you don't unlock it
Click to expand...
Click to collapse
If you unlock it, what trick is there to fake the imei? I haven't heard of any yet on android and I looked thru the source code and all to try compiling a kernel to do so. Curious what method you know of!
2 things, you can't drop a data plan as far as i know with at&t, they are changing stuff every week right now however trying to get some sort of edge it seems.
I turned on an old tilt this past week for my kid and they no longer require a data plan it seems on older PDA's. It was a ridiculous rule. So i have data blocked on it and he uses the wifi. Finally one tiny issue solved.
More good news.. (remember you get a different answer with every rep)
I was able to turn on the 2gig plan for 25 instead of the normal $30 its been.
And i was told i can turn on a 4 gig plan now for 40 with 250mb roll overs @ 15$ per.
This is news to me ive only seen the 200mb and the 2 gb plan up till now. Tmobi is like 5 gb a month (unlimited) so its nice to see this (since i swear the 4g is eating up data on me)
I've heard from my aunt, who "worked" for att, that if you were grandfathered in, since the old days where you didn't need a Data plan for a Smartphone, you can still get one without a plan. (I remember my first WM Smartphone was bought this way)
You just have to be sure to specify this point, that you are Grandfathered in.
Since she knows this, Her Son, bought a BlackBerry for his daughter, and insisted on no Data plan, the Rep. allowed it because he was Grandfathered in.
I intend to Buy an Inspire, later this week, using my Mom's upgrade; she actually uses a Blackberry, without a Data Plan too! ;D
It should work the same, my dad says we should be Great-Grandfathered in, cause we were there when it was still Cingular and the First $10.00 Unlimited Data Plans came out.
As far as I know it doesn't work that way. You are already grandfathered in because they are allowing you to use a smart phone without data. But as soon as you get a new phone you will automatically be forced to upgrade to a data plan. My wife tried the same thing, she had a blackberry with no data but when she got a new phone they automatically gave her a data plan.
Sent from my Desire HD using XDA App
freekquency said:
2 things, you can't drop a data plan as far as i know with at&t, they are changing stuff every week right now however trying to get some sort of edge it seems.
I turned on an old tilt this past week for my kid and they no longer require a data plan it seems on older PDA's. It was a ridiculous rule. So i have data blocked on it and he uses the wifi. Finally one tiny issue solved.
More good news.. (remember you get a different answer with every rep)
I was able to turn on the 2gig plan for 25 instead of the normal $30 its been.
And i was told i can turn on a 4 gig plan now for 40 with 250mb roll overs @ 15$ per.
This is news to me ive only seen the 200mb and the 2 gb plan up till now. Tmobi is like 5 gb a month (unlimited) so its nice to see this (since i swear the 4g is eating up data on me)
Click to expand...
Click to collapse
where were you able to do this?
aeneas3 said:
where were you able to do this?
Click to expand...
Click to collapse
The 2GB data plan has always been $25. The unlimited data plan is $30.

How to get unlimited data.

Alright guys, there is still a plan code for unlimited hotspot for our 4G phones that WILL also change your plan to unlimited data. Keep in mind some reps will NOT know this and some might have to search up the feature code. BARE WITH THEM AND DONT BE **** HEADS BECAUSE THEY WILL LOG THE ACCOUNT WITH NOTES AND YOU WILL BE OUT OF LUCK. If the rep tells you they cant do anything or cant find anything simply be polite, hang up then call back.
After you find someone who has added this plan then go to your my Verizon and remove the unlimited hotspot feature. You will be left behind with unlimited data for $30.
This is all based on the rep you speak too, it works for some and it doesnt work for others. Just be patient.
Credits: http://forum.xda-developers.com/showthread.php?t=1361086&page=1
Just did this i am going to hold out and keep it for a month and see who gets busted. If people do get busted i will just keep it with my discount it is costing 24 dollars if you go over 1.001 gig it basically pays for it self on the 30 dollar double your gig plan. Hurry up i am sure that loophole will come to an end shortly.
Sent from my ADR6425LVW using xda premium
Just did this too but I had to call back cause the first girl didn't know anything really lol my "my Verizon" widget says i have unlimited lol
Yeah but if you add the Unlimited 4G hotspot plan on, doesnt that already replace your current data plan with that unlimited 4G hotspot plan? And therefore, you will already have unlimited data?
hmmm.. wondering if this will work for those of us that pay just $20/month for 300MB....
Just did this and it worked. Great tip.
Everyone should jump on this.
sent from my Droid Charge via Tapatalk
Terrigno said:
Just did this and it worked. Great tip.
Everyone should jump on this.
sent from my Droid Charge via Tapatalk
Click to expand...
Click to collapse
Took a little for the app to update but it worked still says unlimited and the hotspot is indeed off. Wow lol good ****
Thanks so much! I have to have hotspot and don't want to worry about being throttled. I was paying $50 for the 6gb with hotspot. Called in and asked for the "4g hotspot" plan like the post said. I also saw it under features on account management but it didn't actually say "unlimited". The rep didn't seem to know about it. Once he found it he said it was a November promotion but since it was only December 2nd he'd see if he could get it done for me. Sure enough. Came back and said he got it approved. Now have unlimited data on phone and hotspot for 1 cent less a month. Thanks! I guess I could always remove the hotspot and retain the data plan but I'm fine for now. Interestingly enough. My old data with hotspot was all within the data section. Now I just see unlimited data for $30 in the data section. Then the 4G hotspot feature is found in the "features" section. So I don't see the problem in dropping the hotspot plan and keeping the unlimited data whenever I want. They aren't tied together like my old data plan was.
Sent from my SCH-I510 using xda premium
YAYS!
I did this yesterday. Took three tries until I got a rep that would help me do it. Here's hoping it lasts/doesn't cause problems! I wouldn't think it would but you never know with these carriers. They are evil!
I wonder how long this is going to work? I'm switching to Verizon within the next month or so
Sent From my Verizon powered Evo 4G!
Thanks OP for linking back to the instructions. Thanks to others for guidance also. I just called and it worked no problem on first call. I joined Verizon exactly 1 month ago so no chance of grandfathering for me.
My exact steps(about a 5-10 minute process):
1- *611
2- option 4
3- spoke "add a feature"
4- enter password
5- spoke to an outgoing customer service lady
6- told her, exact words: "I want add the unlimited 4G hotspot feature to my plan"
7- 1 min later it was done. She told me I would now have unlimited data vs. the 4 gigs I had.
8- hung up, refreshed "My Verizon Data" widget and it was unlimited!!
9- logged into My Verizon, change features under plan, removed 4g hotspot($30.00 add-on)
10- unlimited data for $29.99 remains on my plan
11- SUCCESS!!!
5 tries...success. Watchout cause they accidentally put "global 4G data 50mb" for 30.00 per month...had to call to get removed but only took a second. Let's hope they don't go back and change it
Sent from my DROID RAZR using xda premium
This just worked for me on the second try with my wife's phone. Not only did it work, but she didn't even put the hotspot on the phone, just made it unlimited data
Sent from my SCH-I510 using Tapatalk
It works!!!
Just upgraded 2 phones on our family plan. Actually went right to unlimited data, without the hotspot thing, from our existing 4 GB double data plan. Took several tries, but once you hit the right rep. they do it in like 2 minutes.
Nevermind the last part of my last part. The 4g hotspot wasn't showing up on the my Verizon app, but when I logged into the site it was there so I have to take it off. Also when I did this I found out that apparently I'm over paying on my family plan shared minutes by $20
Sent from my SCH-I510 using Tapatalk
Glad it worked guys!
As soon as my charge is fixed I'm doing this. yusssssss
Worked for me this morning on my first call, however he did put me on hold for 10 minutes. I did not have to cancel the hotspot online because it automatically cancelled my previous data pack and says "unlimited data / email access". Widget does indicate unlimited! Does anybody else know if I leave it like that will it charge me twice for data? I tried to find my regular 2gb data pack but it wasn't there anymore. And when I went to "change features" it said the my data pack ( that I just added) was not available anymore and if I deleted or changed it I would not get it back..... interesting!! Thanks ForeverSupra I'm Stoked!!
justin251 said:
As soon as my charge is fixed I'm doing this. yusssssss
Click to expand...
Click to collapse
Why not try it now? You don't have to have a working phone for them to change your plan.
Joelpatrick said:
Why not try it now? You don't have to have a working phone for them to change your plan.
Click to expand...
Click to collapse
My droid x is still on my plan because the charge couldn't activate due to no MEID.
I'm trying to fix it incase dude on ebay stiffs me. Otherwise phone works perfect.

[Q] Prepaid 4G no longer working...

Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
PriTel03 said:
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
Click to expand...
Click to collapse
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
Roefastford said:
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
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Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
PriTel03 said:
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
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I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
Roefastford said:
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
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I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
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Yeah but you could save probably $5 a month this way and you can buy 3 gb's for $20 that lasts for 90 days. I weighed it out and it saves me money plus the money you add to buy the bridge data you earn loyalty rewards on also.
Yeah Barclay sucks I have them too but also have capital one too and they are much better. I use my paypal debit card for everything its backed up by my bank account with my paypal debit card I get 1% cash back on all charges made on it every month its free money. Paypal would have cancelled the charges or reversed them for me immediately. Barclay you have to fill out paperwork and mail it to them yeah they suck big time.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
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I got my mobile data icon to show again, so I will check later this afternoon as I have to run errands in town later and there is LTE there all I"am showing here right now is 1x which is normal for here sometimes might show LTE but use any data at all and goes right to 1x. Will post later if my LTE is working.
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
Roefastford said:
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
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It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
PriTel03 said:
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
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Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
Roefastford said:
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
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Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
PriTel03 said:
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
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At least your 4g is working and they have to refund the overcharges, just crazy they are taking so long.

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