Database Info

AT&T's position on bootloader unlocking

Today I wrote a complaint to AT&T for interfering with HTC's bootloader unlock and I received this response:
Dear Christopher,
Thank you for contacting AT&T about your wireless service. My name is
Daniel D., and I will be more than happy to assist you with your inquiry
regarding software updates/OS information today.
I apologize for any frustrations that this may have caused you. After
some research, I am happy to inform you that AT&T doesn't interfere with
the software updates that the phone manufacturers provide. The only
stipulation that AT&T would have would be to ensure that the OS would be
optimized for AT&T's network. Please be aware that AT&T doesn't make
software for phones and we would never prevent our customers from
getting a better software update or OS.
We are sorry to hear that you are considering canceling for something
that is out of our control. In this case we recommend that you speak to
the manufacturer of the device. HTC can be reached at 866-449-8358.
If you have any additional questions about this issue, please respond to
this e-mail. If you have a question about another issue, please send us
a new e-mail via the Contact Us link in the lower left-hand corner of
your myAT&T account. Thank you for choosing AT&T; we appreciate your
business.
Daniel D.
eCare Customer Service Specialist
AT&T Business Solutions Customer Care
Business Care: 611 or 1-800-331-0500
Online account management: att.com/myatt
Click to expand...
Click to collapse
The CSR seems to be indicating that AT&T isn't meddling and that the decision is HTC's. It's vague, non-commital customer service speak and almost certainly not true. . . . He also refers to the bootloader unlock as a software update from the manufacturer, so perhaps he just has no idea what I'm talking about.
I've written back asking for clarification on AT&T's official policy.
I suggest anyone who is unhappy with AT&T's behavior write to customer service and let them know.
It can't hurt to formally let them know that you're not pleased. Even if you're hooked into a contract at the moment, they really do care if you're less willing to renew next time around.

czucker said:
Today I wrote a complaint to AT&T for interfering with HTC's bootloader unlock and I received this response:
The CSR seems to be indicating that AT&T isn't meddling and that the decision is HTC's. It's vague, non-commital customer service speak and almost certainly not true. . .
I've written back asking for clarification on AT&T's official policy.
I suggest anyone who is unhappy with AT&T's behavior write to customer service and let them know.
It can't hurt to formally let them know that you're not pleased. Even if you're hooked into a contract at the moment, they really do care if you're less willing to renew next time around.
Click to expand...
Click to collapse
taht's a standard AT&T kiss off letter. They're saying they don't do anything to prevent HTC from sending updates to phones. Not That they aren't preventing the bootloader from being unlocked.

Big Bro does it again
Standard BS reply from the big bro... u know urself nothing in that letter is what they say it to be...

I sort of figured as much and edited my original post to reflect that. . .
It may not help, but I still reckon it doesn't hurt to write a letter or two.

To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.

porkaysi said:
To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.
Click to expand...
Click to collapse
Me too almost to the letter.

I'll write in as well

porkaysi said:
To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.
Click to expand...
Click to collapse
SAFE? Gimme a break... Whatever AT&T keep the bootloaders locked! We will brick countless devices over and over until we find our exploit and you can foot the bill. Or you can let us unlock through HTCdev like the rest of the world and save yourself the time/money.
Oh no wait, that would be the smart thing to do, and you are all Morons.

Att reps have no idea what they're doing. This is a good example.

They basically said the exact same thing about the vivid when it was released. I didn't buy it then and don't know.
But thanks to the heat devs here we are able to unlock it anyway.
They can't stop the brilliant minds at work here.
Sent from my HTC One X using xda premium

Dear Christopher,
Thank you for contacting AT&T about your wireless service. My name is
Daniel D., and I will be more than happy to assist you with your inquiry
regarding software updates/OS information today.
I apologize for any frustrations that this may have caused you. After
some research, I am happy to inform you that AT&T doesn't interfere with
the software updates that the phone manufacturers provide. The only
stipulation that AT&T would have would be to ensure that the OS would be
optimized for AT&T's network. Please be aware that AT&T doesn't make
software for phones and we would never prevent our customers from
getting a better software update or OS.
We are sorry to hear that you are considering canceling for something
that is out of our control. In this case we recommend that you speak to
the manufacturer of the device. HTC can be reached at 866-449-8358.
If you have any additional questions about this issue, please respond to
this e-mail. If you have a question about another issue, please send us
a new e-mail via the Contact Us link in the lower left-hand corner of
your myAT&T account. Thank you for choosing AT&T; we appreciate your
business.
Daniel D.
eCare Customer Service Specialist
AT&T Business Solutions Customer Care
Business Care: 611 or 1-800-331-0500
Online account management: att.com/myatt
Click to expand...
Click to collapse
There was something wrong with this letter, but I fixed it.
The guy has no idea. He doesn't even know what BL Unlock is. And he doesn't realize that AT&T DOES in fact prevent a lot of customers from using different software.

All of this is happen before and all will happen again.
I purchased the vivid right when it came out and we when thru hell to get any development going. Letters were sent to AT&T and HTC and they just laughed in our faces.
We called Mr.Chou a lair openly in the Twitter and facebook pages and to this day, they still claim he was not lying about not locking the bootloaders.
They eventually allowed the unlocking of the bootloader and then we got s-off. It was about 3 moths after release.
By contrast, note the HOX had some holes we have now xploided the the vivid did not have. So I think we have an advantage.
This is XDA some things may be difficult but definitely not impossible.
Sent from my HTC One X

Went through this with the Evo 3D as well..HTC wouldn't unlock the bootloader and a month later we had S-Off and not to far after the HTC Unlock tool came about. I still have hope for this device
Sent from my HTC One X using XDA

carlosjcar said:
All of this is happen before and all will happen again.
I purchased the vivid right when it came out and we when thru hell to get any development going. Letters were sent to AT&T and HTC and they just laughed in our faces.
We called Mr.Chou a lair openly in the Twitter and facebook pages and to this day, they still claim he was not lying about not locking the bootloaders.
They eventually allowed the unlocking of the bootloader and then we got s-off. It was about 3 moths after release.
By contrast, note the HOX had some holes we have now xploided the the vivid did not have. So I think we have an advantage.
This is XDA some things may be difficult but definitely not impossible.
Sent from my HTC One X
Click to expand...
Click to collapse
I wonder if they really know what a boot loader is and what the difference is between locked or unlocked. Also why would they say they don't lock the boot loader? If I was talking to him on the phone (or better yet, in person), I would tell him "Look, grab your HTC Vivid there. Hold down power and Volume down. It will boot into hboot. What do you see at the top?"
Doubt it would of helped though. And oh well. You know, you've just got to have some bumps in the road. We all need to have conversations with head guys over at AT&T every now and then. Laughter is good medicine. And you know what, if they are not cooperative... give them a link to the GFY page (some forums have a GFY button but this does not, defuq is up with that???), and do it yourself.
I do agree, difficult but not impossible. XDA Devs are awesome!

I wonder why this bootlader still isnt officialy unlockable? My new ATT OneX+ with cid CWS_001 is unlockable at HTC dev. I wasnt sure if you guys were aware of that. The plot thickens . Makes no sense to me.. Everyone sell your hox and get a hox+ lol. Bring Rom devs with you!

nugzo said:
I wonder why this bootlader still isnt officialy unlockable? My new ATT OneX+ with cid CWS_001 is unlockable at HTC dev. I wasnt sure if you guys were aware of that. The plot thickens . Makes no sense to me.. Everyone sell your hox and get a hox+ lol. Bring Rom devs with you!
Click to expand...
Click to collapse
It is quite odd, but I'll wait until they release a Qualcomm quad core phone.
I've also read that the hox+ has a sub par screen compared to ours
Sent from my HTC One XL using Tapatalk 2

superchilpil said:
It is quite odd, but I'll wait until they release a Qualcomm quad core phone.
I've also read that the hox+ has a sub par screen compared to ours
Sent from my HTC One XL using Tapatalk 2
Click to expand...
Click to collapse
I haven't noticed any difference in the screen. JB is smooth, Gaming is awesome if you do that. The Hox+ stock feels as smooth as my tweaked Oc'd hox with custom roms. And i'm loving the 64gb! No regrets at all. Wish there was more development... but that'll come. I can test the screens side by side Monday. Left the hox at work. And yes it is ODD that the bootloader is unlockable at launch.

nugzo said:
I haven't noticed any difference in the screen. JB is smooth, Gaming is awesome if you do that. The Hox+ stock feels as smooth as my tweaked Oc'd hox with custom roms. And i'm loving the 64gb! No regrets at all. Wish there was more development... but that'll come. I can test the screens side by side Monday. Left the hox at work. And yes it is ODD that the bootloader is unlockable at launch.
Click to expand...
Click to collapse
I'd love 64gb on the one x, never understood why they did that to this phone.
I guess they figure we are going to find out how unlock regardless so might as well give us what they promised in the first place
Sent from my HTC One XL using Tapatalk 2

HTC DNA for Verizon was supported on htcdev up until launch day. Then it got pulled so its not unlockable(out of box). So at this point I'm fairly confused as to which phones are not unlockable and why......... Doesn't really matter why, but its not knowing that makes it so interesting
Sent from my Nexus 7 using Tapatalk 2

18th.abn said:
HTC DNA for Verizon was supported on htcdev up until launch day. Then it got pulled so its not unlockable(out of box). So at this point I'm fairly confused as to which phones are not unlockable and why......... Doesn't really matter why, but its not knowing that makes it so interesting
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I swear I saw that coming...they were all happy and all fair witha all the HTC elevate members and whoever got the phone before hand and let the bl process be there till the night before...that makes me wonder why!!! Why do they Care so much..Verizon made some really questionable decisions with that device sucks as 16 gb no menu remap(come on?) No sd slot(really?) ....i wish HTC weren't in such a slump right now...they make the best phones in my opinions but when they come to the see US the carriers have them by their balls

Finally HTC get the message

I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Basically I slated them and their response to my support call.
I asked them a specific question about their new Bluetooth audio dongle and they gave me some crap generic response about how not all phones have the same Bluetooth functionality (my request had nothing to do with phones merely the specification of the dongle).
Anyway I didn't pick up because the number was 'unknown' but they left a very detailed message and seemed very keen to get a resolution (apparently ;-)).
What do you reckon? Call back and hurl abuse???
Sent from my HTC One X using xda premium

I reckon this thread serves no purpose.
Your wondering whether to call back and give 'more abuse' , when they have phoned you directly to try to solve your issue.
Sent from my Xoom using Tapatalk 2

chrisnash said:
I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Click to expand...
Click to collapse
What do you guys do for a living? No company intentionally does things that aren't in the best interest of their customers. Big multi-billion dollar (pound, euro) companies can't turn on a dime. At least in the U.S., my experience with HTC so far has been light years better than Samsung. The fact that HTC sent you a survey (which they pay for) means they do care about what their customers think. And I guarantee you whatever their response is it in no way has anything to do with the *****ing taking place on XDA.
What do you reckon? Call back and hurl abuse???
Click to expand...
Click to collapse
Are you 12? First you complain that your issues weren’t properly addressed. Then, it appears HTC's trying to further assist you. And the first thing that came to your mind is "hurl abuse?"
You guys really need to get lives as making a piece of electronic kit the focal point of your existence is just plain scary.

BarryH_GEG said:
What do you guys do for a living? No company intentionally does things that aren't in the best interest of their customers. Big multi-billion dollar (pound, euro) companies can't turn on a dime. At least in the U.S., my experience with HTC so far has been light years better than Samsung. The fact that HTC sent you a survey (which they pay for) means they do care about what their customers think. And I guarantee you whatever their response is it in no way has anything to do with the *****ing taking place on XDA.
Are you 12? First you complain that your issues weren’t properly addressed. Then, it appears HTC's trying to further assist you. And the first thing that came to your mind is "hurl abuse?"
You guys really need to get lives as making a piece of electronic kit the focal point of your existence is just plain scary.
Click to expand...
Click to collapse
Get em Barry!!!!!!!! I agree
Sent from my SAMSUNG-SGH-I717 using xda premium

I've had HTC call me after a survey in the past as well when I had issues with my old Sensation. Found them more than helpful

Who cares? I don't.
Can I help you? Nope.
Can you help me? Nope.
Do I learn something from this thread? Nope.
Do you learn something? Hopefully yes. :cyclops:
chrisnash said:
I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Basically I slated them and their response to my support call.
I asked them a specific question about their new Bluetooth audio dongle and they gave me some crap generic response about how not all phones have the same Bluetooth functionality (my request had nothing to do with phones merely the specification of the dongle).
Anyway I didn't pick up because the number was 'unknown' but they left a very detailed message and seemed very keen to get a resolution (apparently ;-)).
What do you reckon? Call back and hurl abuse???
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse

i smell trolls
threadstarter si trying to get the attention of HTC for what? the fact that they made the effort to call you back with regards to your survey means that they have good customer service. and you wanted to "hurl abuse?" imo HTC doesnt need customers like you.

If you got time, I'd call back and actually tell them what you didn't like and how they should've handled it.
The fact is that companies like HTC pay these survey companies to study these things, collect customer feedback so that later on HTC can process it and work on improving their image/products.
How efficient that is - that's another debate. But I really think you need to use this opportunity to make your voice heard.
At the very least, you'll feel vented =)

Pointless thread you lot. No need to post anymore let it die down. Next:banghead:
Sent from my HTC One X using Tapatalk 2

BarryH_GEG said:
No company intentionally does things that aren't in the best interest of their customers.
Click to expand...
Click to collapse
I stopped reading right here.

DarkDvr said:
If you got time, I'd call back and actually tell them what you didn't like and how they should've handled it.
The fact is that companies like HTC pay these survey companies to study these things, collect customer feedback so that later on HTC can process it and work on improving their image/products.
How efficient that is - that's another debate. But I really think you need to use this opportunity to make your voice heard.
At the very least, you'll feel vented =)
Click to expand...
Click to collapse
Your post is the only one that i could read, the others are garbage.
Sent from my GT-I9300 using Tapatalk 2

barondebxl said:
Your post is the only one that i could read, the others are garbage.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
says the person who just wrote absolute garbage himself with the reply you are giving

Goku80 said:
says the person who just wrote absolute garbage himself with the reply you are giving
Click to expand...
Click to collapse
Sure.
Sent from my GT-I9300 using Tapatalk 2

So the International HOX has had Source since a month after it came out...

What's the holdup and what can we do about it?
It's been pointed out that as the owners of this device it's up to us to enforce the GPL.
Does anyone know how to go about applying pressure to HTC?
Anyone a member of EFF.org? I'm getting sick of feeling like HTC's bastard child.

Yeah, WTH.
I feel there's gotta be a reason. They can't just be ignoring us out of laziness... can they? I think I read somewhere that they could take up to 180 days, which seems ridiculous. It's only been 70 or something like that. In Canada anyway... it was released on 4/20.
I guess would could bombard them with phone calls and emails, but I'm sure that won't make much difference.

gunnyman said:
What's the holdup and what can we do about it?
It's been pointed out that as the owners of this device it's up to us to enforce the GPL.
Does anyone know how to go about applying pressure to HTC?
Anyone a member of EFF.org? I'm getting sick of feeling like HTC's bastard child.
Click to expand...
Click to collapse
Surely AT&T has something to do with it, and if that's the case, a letter from xda isn't likely to move them.
Also, they aren't yet in breach, yet, right? The phone hasn't been out two months.

craig0r said:
Yeah, WTH.
I feel there's gotta be a reason. They can't just be ignoring us out of laziness... can they? I think I read somewhere that they could take up to 180 days, which seems ridiculous. It's only been 70 or something like that. In Canada anyway... it was released on 4/20.
I guess would could bombard them with phone calls and emails, but I'm sure that won't make much difference.
Click to expand...
Click to collapse
their typical canned response is they release within 60-90 days of device release. We're over 60 and approaching 90 for the Rogers phone

Considering AT&T had HTC lock down the bootloader, I'm sure they have also asked them to hold out on releasing source for as long as they possibly can. That is the only explanation I can think of.

iElvis said:
Surely AT&T has something to do with it, and if that's the case, a letter from xda isn't likely to move them.
Also, they aren't yet in breach, yet, right? The phone hasn't been out two months.
Click to expand...
Click to collapse
If AT&T was controlling it, then explain why the source for the SGS III is out already.

_MetalHead_ said:
Considering AT&T had HTC lock down the bootloader, I'm sure they have also asked them to hold out on releasing source for as long as they possibly can. That is the only explanation I can think of.
Click to expand...
Click to collapse
That is my guess as well.
---------- Post added at 02:08 PM ---------- Previous post was at 02:07 PM ----------
gunnyman said:
If AT&T was controlling it, then explain why the source for the SGS III is out already.
Click to expand...
Click to collapse
Edit: SGS3 isn't an AT&T exclusive...

AT&T is only one carrier selling the phone and the GPL is international, not just a US thing.

gunnyman said:
AT&T is only one carrier selling the phone and the GPL is international, not just a US thing.
Click to expand...
Click to collapse
Well, who else has the XL? Rogers, Telus, and Telstra? Their combined market cap is less than 1/10 of AT&T's...

My guess has been they don't want to give Apple any ammo to fight them with. So they're holding out as long as possible.

iElvis said:
Well, who else has the XL? Rogers, Telus, and Telstra? Their combined market cap is less than 1/10 of AT&T's...
Click to expand...
Click to collapse
that doesn't matter. AT&T is not in control of enforcement of GPL. They don't own the code in question. AT&t isn't the culprit here I'm sure of it.
Samsung has always been much faster with source code release.
Yeah AT&T is an evil greedy company who doesn't give 2 ****s about their customers, but I'm not blaming them for this.

gunnyman said:
that doesn't matter. AT&T is not in control of enforcement of GPL. They don't own the code in question. AT&t isn't the culprit here I'm sure of it.
Samsung has always been much faster with source code release.
Yeah AT&T is an evil greedy company who doesn't give 2 ****s about their customers, but I'm not blaming them for this.
Click to expand...
Click to collapse
I do blame them for the BL being locked while Sammy doesn't care. HTC needs ATT more than ATT needs HTC. Samsung I'm not so sure it works that way.

gunnyman said:
that doesn't matter. AT&T is not in control of enforcement of GPL. They don't own the code in question. AT&t isn't the culprit here I'm sure of it.
Click to expand...
Click to collapse
rquinn19 said:
I do blame them for the BL being locked while Sammy doesn't care. HTC needs ATT more than ATT needs HTC. Samsung I'm not so sure it works that way.
Click to expand...
Click to collapse
Well, we're all just speculating here. I'm just saying... AT&T is the only carrier to have them lock the BL ... and they've got the weight to lean on HTC to hold the source as long as possible.
Samsung has leverage HTC does not, as the Galaxy line is in enough demand that they don't need to give in to these kinds of requests.

Okay. I was going to open a new thread about this. But this is easier. Plus no new crazy thread. Subjects would be the same.
I do have a lawyer already on this. You can pm me for stuff if you want it I don't want to get his offices flooded. He wrote a lot of the commerce laws and sales laws the state of California follows today. He's also on the commerce board here in California.
The reason why my lawyer is on this is because of AT&T and their crap between a supervisor/manager and I.
Through a discovery phase;
HTC and AT&T know and are working on the SIM card issue. Yellow screen LCD display (sharps fault). The phone is Gorilla Glass. Not gorilla glass 2. And source will be released 4th of July weekend.
There's little bits of info I know that's proprietary which I can't publically post but is nice to know. Such as a device refresh time with AT&T on the one X**.
Sent from my HTC One X using xda premium

gunnyman said:
that doesn't matter. AT&T is not in control of enforcement of GPL. They don't own the code in question. AT&t isn't the culprit here I'm sure of it.
Samsung has always been much faster with source code release.
Yeah AT&T is an evil greedy company who doesn't give 2 ****s about their customers, but I'm not blaming them for this.
Click to expand...
Click to collapse
Source hold up is caused by Samsung and HTC, not AT&T and HTC. It deals with an agreement they have concerning memory/ram components.
Sent from my HTC One X using xda premium

Interesting.

dkirchik said:
Okay. I was going to open a new thread about this. But this is easier. Plus no new crazy thread. Subjects would be the same.
I do have a lawyer already on this. You can pm me for stuff if you want it I don't want to get his offices flooded. He wrote a lot of the commerce laws and sales laws the state of California follows today. He's also on the commerce board here in California.
The reason why my lawyer is on this is because of AT&T and their crap between a supervisor/manager and I.
Through a discovery phase;
HTC and AT&T know and are working on the SIM card issue. Yellow screen LCD display (sharps fault). The phone is Gorilla Glass. Not gorilla glass 2. And source will be released 4th of July weekend.
There's little bits of info I know that's proprietary which I can't publically post but is nice to know. Such as a device refresh time with AT&T on the one X**.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Whenever there is a discussion about source being released someone always says they're talking to a friend who's a lawyer and I always laugh a little inside.
This time seems to be different and I hope so, but when is July 4th weekend? This weekend or the next?

rquinn19 said:
Whenever there is a discussion about source being released someone always says they're talking to a friend who's a lawyer and I always laugh a little inside.
This time seems to be different and I hope so, but when is July 4th weekend? This weekend or the next?
Click to expand...
Click to collapse
Its next Wednesday. But the second is a Monday.
Sent from my HTC One X using xda premium

I got really pissed and sent them this, I believe it is my 7th "comment" to them. I would have made it longer but I ran out of charachters. Does anyone know where I can talk to someone from HTC directly? I need to vent and/or use some choice words.
Anyway, here is the "comment"
I'm sick of HTC trying to dance around this issue. Tell me why this site was created. It certainly is not to give developers and the modding community what they want. If you did that, there would be kernel source code for devices such as the HTC One XL. I am a kernel developer and I own the HTC One XL. I bought this device, thinking that I could create custom kernels for it, and I would learn more about it. I bought this device, knowing that HTC would post the source code, unlike some of your competitors. So far that has not happened. It has been almost two months since the HTC One XL was released.
What am I looking for, you ask? I am looking for HTC to uphold its promise that they would aid the modding community in whatever way possible. I have time and time again seen the response 90-120 days, but I know that it isn't true. There is nothing stopping you from releasing the source now. Give me a definite answer. When will it be released? All the community wants is a definite answer.
Click to expand...
Click to collapse

rohan32 said:
I got really pissed and sent them this, I believe it is my 7th "comment" to them. I would have made it longer but I ran out of charachters. Does anyone know where I can talk to someone from HTC directly? I need to vent and/or use some choice words.
Anyway, here is the "comment"
Click to expand...
Click to collapse
Only problem is that the One XL was released more than two months ago.

Comment I left for HTC regarding the boot loader

The Evita has been available for nearly 3 months now. Is AT&T going to allow sanctioned bootloader unlocking? Was there any indication that after a period of time, the phone would be unlock able via HTC Dev? I'm considering selling my One X and never buying an At&T subsidized phone again, You are trying to come across as development friendly, but alas your flagship device sold in the United States is not unlock able.
Please advise without a canned response about carrier restrictions. I know all about that answer, I'd like a straight yes or no on this question please.
Lets see what I get in response

knowing the good folks at HTC you'll get the carrier crap...
heres to hoping tho

here's an idea, which is always fun. play the carrier against the manufacturer.
when they say its the carrier, go to the carrier and ask them, when each other blames it on each other, show them that's what going on. they hate.

Back when the phone launched I,along with a few other people filed complaints against AT&T with the BBB they went nowhere.

*sigh*
HTC is committed to listening to users and delivering customer satisfaction. Since announcing our commitment to unlockable bootloaders, HTC has worked to enable our customers to unlock the bootloader on more than 45 devices over the past six months. In some cases, however, restrictions prevent certain devices from participating in our bootloader unlocking program. Rest assured, HTC is committed to assisting developers in unlocking bootloaders for HTC devices and we'll continue to unlock additional devices in the future. I do apologize that I do not have any further information at this time. I hope you enjoy your weekend,Gunnyman
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Sincerely,
The HTCDev Team
again
*sigh*

gunnyman said:
*sigh*
HTC is committed to listening to users and delivering customer satisfaction. Since announcing our commitment to unlockable bootloaders, HTC has worked to enable our customers to unlock the bootloader on more than 45 devices over the past six months. In some cases, however, restrictions prevent certain devices from participating in our bootloader unlocking program. Rest assured, HTC is committed to assisting developers in unlocking bootloaders for HTC devices and we'll continue to unlock additional devices in the future. I do apologize that I do not have any further information at this time. I hope you enjoy your weekend,Gunnyman
If this answers your comment or question, please click here to complete the process.
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Sincerely,
The HTCDev Team
again
*sigh*
Click to expand...
Click to collapse
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app

SkizzMcNizz said:
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
Oh I did
I can per persistent as hell.
I just hate the thought of this awesome phone's dev community getting screwed without the benefit of even a reach around.
I'm in a very pissy mood today.

They just stop replying after about ten replays..HTC doesn't care about customer post purchase,you already bought the phone....
Sent from my HTC One X using Tapatalk 2

I will say thanks for taking the plunge first ....I know I'm better off because of it ....
Sent from my HTC One X using Tapatalk 2

mounttimp said:
They just stop replying after about ten replays..HTC doesn't care about customer post purchase,you already bought the phone....
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
The a$$holes quit responding to me as well... I feel you gunny. I'm a lil worried about all this WP added everywhere .. they are sealing all our holes..
Sent from my HTC One XL using xda app-developers app

SkizzMcNizz said:
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
That is the truth. It's AT&T's fault. Start emailing them.
When I first got my phone and they gave me the generic customer satisfaction text I left negative feedback. If you leave below a certain score they will ask you why you wouldn't recommend the phone. I mentioned the bootloader and bloatware, as well as lack of Wallet support.

Don't bother contacting AT&T. If it truly is AT&T forcing HTC to keep the bootloader locked then the sad reality is those of us that like to tinker are an extremely small minority in their portfolio. AT&T couldn't care less about appeasing us and, from a business standpoint, I don't blame them. Us tinkerers are the ones that install the Asian ROM and create a portable hotspot for an 8 hour drive down the state so their kids can stream Netflix on the iPad in the backseat, soaking up precious bandwidth that AT&T would like to charge me a boatload for. Totally random example, wasn't me last week.

ComposMentis said:
Don't bother contacting AT&T. If it truly is AT&T forcing HTC to keep the bootloader locked then the sad reality is those of us that like to tinker are an extremely small minority in their portfolio. AT&T couldn't care less about appeasing us and, from a business standpoint, I don't blame them. Us tinkerers are the ones that install the Asian ROM and create a portable hotspot for an 8 hour drive down the state so their kids can stream Netflix on the iPad in the backseat, soaking up precious bandwidth that AT&T would like to charge me a boatload for. Totally random example, wasn't me last week.
Click to expand...
Click to collapse
There may be more of us than you think. AT&T is about to give up on the added tethering plans for certain users. The new shared data family plans include tethering. You just pick your data cap and go.
Even though I've got grandfathered unlimited data, I may go for this when it's available. Adding up data totals for the three smartphones I'm paying for, we'll still save some money and get "free" tethering.

I feel the exact same way Gunny. My Nexus One was my first smart phone, and obviously, my first HTC. I had such a good experience, I went straight back to HTC for my next phone (this one) but it's clear now that the Nexus One was an anomaly in HTC's history. I'm thinking its going to be Nexus or Samsung devices only for me from now on. Not sure how much longer I can hold out with this device. If the damn camera wasn't so awesome I would have sold it months ago. =(
Billy

HTC can't do anything, it's not their fault. You should be contacting AT&T, not HTC.

im new to this phone so sorry if this is a noob question, but i rooted my phone and im assuming i unlocked the bootloader as im running cleanrom, to me the process was fairly easy to do, so whats the reason behind needing HTC to officially support unlocked bootloaders? will it give us the ability to do something more or make it easier to unlock?

blessedswine said:
im new to this phone so sorry if this is a noob question, but i rooted my phone and im assuming i unlocked the bootloader as im running cleanrom, to me the process was fairly easy to do, so whats the reason behind needing HTC to officially support unlocked bootloaders? will it give us the ability to do something more or make it easier to unlock?
Click to expand...
Click to collapse
I have no idea. Either way it does affect yor warranty, so I'm not sure why others dont use the CID mod to unlock.

We need a sanctioned method to unlock because the method we have now is not going to work on 2.2.0 and we should not have to scramble like iphone jailbreakers on supposedly open android whenever there's a software update

gunnyman said:
We need a sanctioned method to unlock because the method we have now is not going to work on 2.2.0 and we should not have to scramble like iphone jailbreakers on supposedly open android whenever there's a software update
Click to expand...
Click to collapse
The One X is Android? It's so locked down, I could have sworn it was made by Apple.

SkizzMcNizz said:
The One X is Android? It's so locked down, I could have sworn it was made by Apple.
Click to expand...
Click to collapse
Exactly

Talked to my att rep

I sell phones att verizon tmobile etc etc not going to say where.
She's normally pretty good about details on phones plans etc etc. She noticed night had a HOX and asked if my bootloader was unlocked. I said yes and why would you basket me that. She smiles and says there has been lots of calls and emails from people complaining about the locked bootloader. I'm told her yes its cost me lots of sales from people that like to mod. She smiles and says
"just hang on something is coming" I ask what. She says it has to do with the HOX and the bootloader.
The it for what it's worth just thought I'd share it
Sent from my HTC One XL using Tapatalk 2

CheesyNutz said:
I sell phones att verizon tmobile etc etc not going to say where.
She's normally pretty good about details on phones plans etc etc. She noticed night had a HOX and asked if my bootloader was unlocked. I said yes and why would you basket me that. She smiles and says there has been lots of calls and emails from people complaining about the locked bootloader. I'm told her yes its cost me lots of sales from people that like to mod. She smiles and says
"just hang on something is coming" I ask what. She says it has to do with the HOX and the bootloader.
The it for what it's worth just thought I'd share it
Sent from my HTC One XL using Tapatalk 2
Click to expand...
Click to collapse
Sure hope your right so everyone can enjoy the total experience of the one x.
Sent from my HTC One X using xda premium

This is encouraging. The vp I spoke to didn't know what a bootloader was.

Hopefully she heard this from an official source and isn't speculating. But this is a little reassuring.
Sent from the abstraction layer.

CheesyNutz said:
"just hang on something is coming"
Click to expand...
Click to collapse
Maybe I'm jaded, and but I'm more likely that something will come from the community before it will come from at&t.

CheesyNutz said:
I sell phones att verizon tmobile etc etc not going to say where.
She's normally pretty good about details on phones plans etc etc. She noticed night had a HOX and asked if my bootloader was unlocked. I said yes and why would you basket me that. She smiles and says there has been lots of calls and emails from people complaining about the locked bootloader. I'm told her yes its cost me lots of sales from people that like to mod. She smiles and says
"just hang on something is coming" I ask what. She says it has to do with the HOX and the bootloader.
The it for what it's worth just thought I'd share it
Sent from my HTC One XL using Tapatalk 2
Click to expand...
Click to collapse
Is she hot? Single?
Sent from my HTC One X using xda app-developers app

I hope this is legit. I called AT&T regarding this yesterday and everyone I talked too had no clue what I was talking about and all of them think I want to unlock my phone to use on other carriers. I tried explaining I am talking about software development and if I wanted a phone for other carriers I would have bought the unlocked international version and assured them that I wont be leaving AT&T (10+ years with them) and all I get is, "Well we can unlock your phone today if you pay the contract fee of $325...." sigh.

samiam0295 said:
I hope this is legit. I called AT&T regarding this yesterday and everyone I talked too had no clue what I was talking about and all of them think I want to unlock my phone to use on other carriers. I tried explaining I am talking about software development and if I wanted a phone for other carriers I would have bought the unlocked international version and assured them that I wont be leaving AT&T (10+ years with them) and all I get is, "Well we can unlock your phone today if you pay the contract fee of $325...." sigh.
Click to expand...
Click to collapse
Most reps on phone are reading from a script.

yes i was pretty shocked that she new what a bootloader was lol. she pulled out her NOTE and was running CM10 . she said she knows a thing or 2 about bootloaders and roms lol

Do you sell phones for cheap ?;
Sent from my HTC One XL using xda app-developers app

Perhaps a psycholigical move to get you to pass on motivation to potential customers. Increase sales. Hopefully im wrong but a lot of people in higher up positions had their tricks to earn them that spot
Real good info tho! This would be phenominal if at&t gave htc permission to unlock THEIR bootloaders

sanchitgrover said:
Do you sell phones for cheap ?;
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
no, phones sales is how i pay my house payment

CheesyNutz said:
no phones sales is how i pay my house payment
Click to expand...
Click to collapse
Your honesty is awesome! Its a good thing your in phone sales and not car sales

18th.abn said:
Your honesty is awesome! Its a good thing your in phone sales and not car sales
Click to expand...
Click to collapse
lol truth

gunnyman said:
This is encouraging. The vp I spoke to didn't know what a bootloader was.
Click to expand...
Click to collapse
That sounds about right
Sent from my HTC One X

I emailed HTC asking about the bootloader, and received this reply:
I understand that you are upset about not being able to unlock the bootloader on your device.
As is stated on the developer website:
“HTC is committed to assisting customers in unlocking bootloaders for HTC devices. However, certain models may not be unlockable due to operator (carrier) restrictions. We continue to work with our partners on this, check back often for ongoing updates about unlockable devices.”
I’m sorry, but this is outside of our control.
Connie Sullivan
Customer Service Specialist
Click to expand...
Click to collapse
I used one of the executive emails that was posted in another thread. It would seem that we are not going to get anything.

Epos7 said:
I emailed HTC asking about the bootloader, and received this reply:
I used one of the executive emails that was posted in another thread. It would seem that we are not going to get anything.
Click to expand...
Click to collapse
The executive replied?

Epos7 said:
I emailed HTC asking about the bootloader, and received this reply:
I used one of the executive emails that was posted in another thread. It would seem that we are not going to get anything.
Click to expand...
Click to collapse
I ran into roughly the same thing with AT&T and the Skyrocket. AT&T/Samsung wouldn't give out unlock codes, kernel source, do anything for the dev community until the initial exclusivity period was over. Afterwards it was business as normal.
I'd imagine that the HOX is going to be the same. Once something "else" comes out, and the HOX isn't "one of the phones to have", they'll loosen the restrictions and will let us do what we want.
The Galaxy S3 is a bit different. It's not really "exclusive" to any carrier in the sense the Skyrocket was, so they probably had to change tactics a bit.

I also work for att. I haven't heard officially about the boot loader being unlocked, but the htc rep was in the store the other day dropping off signs for our HOX display and when I asked about it he said from what he has heard from people above him something was in the works to be able to unlock it, but he also stated nothing is official at this point.
Sent from my One X using xda app-developers app

Yeah, that's what our HTC rep said, as well. Nothing official or solid, just rumblings from within the higher-ups at HTC.