[Q] (Hotmail) Sync Issues & Possible Fix - HTC Sensation

Microsoft updated their protocol making the ones on our devices obsolete and therefore mail doesn't sync anymore (Exchange Active Sync).
This is what was said by a Microsoft Answers Forum Mod:
As with many things, Hotmail too is evolving to accommodate more recent version of EAS. Please keep in mind that in order to have complete support and additional improved feature and technology capable on the device, older protocol sometimes become outdated.
There are two components in successful EAS synch. One is server side code to communicate and synch properly from 3 different services (Hotmail, calendar, and Contacts (people)); and the other is client application.
Sometimes this are cooperation and collaboration of multiple parties (the corporation who “licensed technology” vs. actually coded the application). Some of the older application would be in need to update in order to work effectively.
When server side protocol updates, incompatible clients would suffer. Unless updates on client application were made, it would be in need to force down the protocol to be compatible with older communication protocol.
Click to expand...
Click to collapse
Basically the issue seems to be with the m.hotmail.com server, because pop3 works fine.
One of the tips which worked for me in getting back Mail to sync was:
Log into the hotmail account on a PC. Look at the web address. Find the 3 letters and add it to ur phone's incoming server setting. Should be one of the following: snt-m, dub-m or bay-m
Click to expand...
Click to collapse
So instead of the usual hotmail.com or m.hotmail.com in the server field, I tried bay-m.hotmail.com (bay is the 3 letter word appearing on the browser address bar for my account), and yes it started syncing as before!
Let me know if you have any other fixes.
Also I have the Mail app behaving abnormally, causing a lot of battery drain and not letting the phone into deep sleep.
I will see if this was an issue relating to Microsoft protocols as well.
Thanks everyone for your replies

Same issue here on HTC One X , if you install the hotmail app you will get a message that states that there is a certificate error. If I find a solution I'll post it here

Hmmm...I flashed HyperNonSense v3.1 last night, then flashed GAPPS invertedemail.apk. Now I can't get the email app to login to my Hotmail account.
I have tried using both automatic, and manual setup (selecting the ingoing/outgoing settings recommended on almost every google result page). But nothing seems to work!
Has something changed at Hotmail's end in the past month or so? (which is when I last flashed an update on my Sensation).

http://answers.microsoft.com/thread/2a6789a5-e0d2-4ba4-939f-83fce21dea2a worked for me, they changed something for my account and sync started agai.

Sorry for the late response, but I wasn't subscribed to new replies to the thread automatically, so I didn't get notified of new replies.
@vandamage, what method did you try?
For error in certificate I think you need a patched mail app with security disabled, so that it works without checking for the certificate.
Try this thread http://forum.xda-developers.com/showthread.php?t=1520431
For a possible fix, check the updated OP.
Thanks

Related

Google Calendar/Gmail push

Hey there. Ive been looking for quite a while now, but even the search function in this huge board cant help me out.
I'd like to:
Have my Gmail pushed
Have my Gmail Contacts synced
Have my Google Calendar 2way synced
ive found several possibilities to sync either gmail OR calendar via Exchange, using www.nuevasync.com for Calendar and Contacts OR using mail2web.com for Gmail. Sadly nothing that supports both.
Now, since i cant use 2 Exchange servers with wm 6.1 (im using UdK's Diamond R8 on my Polaris) im kinda stuck.
Does anyone of you know a service that offers both Gmail push and Calendar/Contacts sync, or if its possible to have 2 Exchange servers sync simultaneously, how?
And, to make it worse, id prefer not to use any additional programs like SEVEN or oggsync.
thanks in advance
daschalki
bump :X
any help appreciated
Despite what people may say, it is possible to sync with two Exchange servers. The only way I've been able to do it successfully is to manually create the partnership reg keys in HKCU\Software\Microsoft\ActiveSync\Partnerships by copying and editing an existing partnership. Do this with ActiveSync closed.
I currently have one server set up to do mail, contacts, tasks and a second exchange server to do only calendaring. If you have multiple Exchange servers with the same services marked (i.e., mail checked for two), things start to get hairy. If you want to try to do calendaring with two servers, you'll need to change the value "NonLocalCrossPolination" in the ActiveSync key to 1, and no guarantees that you won't cause some sort of recursive loop of updates.
Partnerships are treated in LIFO order - Push sync notifications to the device are only recognized by the FIRST partnership listed in ActiveSync, which seems to be the LAST partnership added. This means that 99% of the time you'll want whichever server is set to do mail to be the last one you add. Whenever you receive a push notification that a sync is necessary, all partnerships will check for updates. This normally works just fine since you'll be receiving mail at least as often as you will be making calendar changes.
thanks for the help, ill try to get that workin.
I can confirm that this is working.
Have you seen this from Google?
http://lifehacker.com/5149741/google-sync-keeps-contacts-and-calendars-in-sync-on-your-mobile-phone
this might be what you are looking for
Yeah, Google just started their own sync service using Active Sync.
http://www.google.com/mobile/default/sync.html
Still doesn't sync your mail, but you can always use IMAP
Has anyone been able to use this to sync multiple calendars?

Push mail with two servers

I was searching the forum, and elsewhere, and could not get a way of solving the issues..
Problem:
1. Exchange server (office related) is occupying 'push mail' using ActiveSync definitions. Works just fine.
2. Google APPS - although it can push mail, I have to connect as IMAP or POP account , losing push mail. Works fine as well..
However- recently I have a need to get notified right away when I get an email on my google account. I can use activeSync to push google, but my current exchange server does not have POP or IMAP. I tried changing the intervals of checking my google account (using IMAP) to every 5 minutes. That works kind of OK, but my battery drainage increased to a point I have to charge before i get back home.
I looked into solutions like Chronobilis, but it did not work. I need mainly emails, not calendar and contacts to be pushed (obviously). Even a paid service is nice, but I can not use a 3rd party service if my emails are sent to an un-authorized 3rd party server, especially if servers may reside outside the US.
Any ideas?
Possible solution...
Have you tried the SEVEN Beta Program? It does provide push email capabilities for free. I used it awhile back to have multiple email accounts from Exchange and Gmail pushed to my phone.
URL: http://community.seven.com/main.php
BigE said:
However- recently I have a need to get notified right away when I get an email on my google account. I can use activeSync to push google, but my current exchange server does not have POP or IMAP. I tried changing the intervals of checking my google account (using IMAP) to every 5 minutes. That works kind of OK, but my battery drainage increased to a point I have to charge before i get back home.
Any ideas?
Click to expand...
Click to collapse
I would try a demo of touchdown from the market it can activesync i dont recall if it can do multiple accounts or not but I thinks not but YMMV.
Seven ! that's it !!!
WOW...
Tried the solution offered , using SEVEN, and it is great. Was not only able to pusg Gmail and Exchange at the same time, but I am getting rid of ActiveSync I never liked...
Thanks guys. Prompt answer, and a damn good one too..
bigE

[Q] Exchange ActiveSync

Very new here and have run into what seems to be a ROM stopper issue.
My company uses Exchange Activesync but in order to connect has to be allowed to push certain security settings to my Inspire. The normal rooted phone, I am able to use the HTC Email app with no issues and am forced to use the security.
However, after flashing a ROM (I have tried MIMU and REV 4,) I am no longer able to add my Activesync account. It gets down to do the install and fails with a general error (Try again later or some such) and won't create the account.
I did do some searching and found there was an email app that apparently bypasses that setup, but I'm not interested in bi-passing, just in getting the security to work.
Now, finally to the question: Are there any INSPIRE ROMs here that people have got to work with activesync? More specifically, with activesync that is trying to force security settings on the device?
(I had made a backup of my ROM before hand and was able to restore back to working copy without any issues [yeah] and I am sure that I wiped everything on installing both ove the above mentioned ROM.)
Sorry for the long post, but I thought background was important to understand the issue.
jeff_chaney said:
Very new here and have run into what seems to be a ROM stopper issue.
My company uses Exchange Activesync but in order to connect has to be allowed to push certain security settings to my Inspire. The normal rooted phone, I am able to use the HTC Email app with no issues and am forced to use the security.
However, after flashing a ROM (I have tried MIMU and REV 4,) I am no longer able to add my Activesync account. It gets down to do the install and fails with a general error (Try again later or some such) and won't create the account.
I did do some searching and found there was an email app that apparently bypasses that setup, but I'm not interested in bi-passing, just in getting the security to work.
Now, finally to the question: Are there any INSPIRE ROMs here that people have got to work with activesync? More specifically, with activesync that is trying to force security settings on the device?
(I had made a backup of my ROM before hand and was able to restore back to working copy without any issues [yeah] and I am sure that I wiped everything on installing both ove the above mentioned ROM.)
Sorry for the long post, but I thought background was important to understand the issue.
Click to expand...
Click to collapse
CM7 will work fine. Now keep in mind, the actual server address can be different on AOSP email clients compared to HTC.
For example, my setup that I administer:
HTC Server address: owa.organization.com
Domain: organizationdomain
AOSP(CM7) Server address: owa.organization.com/owa
Domain:blank
Check with your exchange admin to see what your proper settings would be. If others in your organization have, for instance a Samsung or Nexus, get what they would use for settings.
My Inspire is a work phone I have never had an issue getting it to connect to our activesync. It also has that extra security thing but it always prompts me to allow it right before it syncs up. It has worked for me on the following ROMs.
Ultimate Droid (Current ROM)
CM7
MIUI
Cognition
RC Mix HD
You could always try a 3rd party email app like touchdown or K9 from the market.
I tried it for sure on MIUI and it didn't work. I have tried using K-9 and it won't even work with activesync account on stock. I am getting this error when I am trying to add the account both in email as well as in just the Settings - Account. Any other thoughts? I will try CM7 or Ultimate Droid tonight.
Thanks,
Jeff
jeff_chaney said:
I tried it for sure on MIUI and it didn't work. I have tried using K-9 and it won't even work with activesync account on stock. I am getting this error when I am trying to add the account both in email as well as in just the Settings - Account. Any other thoughts? I will try CM7 or Ultimate Droid tonight.
Thanks,
Jeff
Click to expand...
Click to collapse
MIUI makes changes to the AOSP email program, so it actually may not be compatible. What version of Exchange are you running?
I believe we are on Exchange 2007. Here is the info on the exchange web service:
Connected to Microsoft Exchange
Secured by Microsoft Internet Security and Acceleration Server
© 2006 Microsoft Corporation. All rights reserved.
jeff_chaney said:
I believe we are on Exchange 2007. Here is the info on the exchange web service:
Connected to Microsoft Exchange
Secured by Microsoft Internet Security and Acceleration Server
© 2006 Microsoft Corporation. All rights reserved.
Click to expand...
Click to collapse
That is what I administer. When adding to MIUI are you using the same server name/domain info that you had in HTC based ROMs?
We have a Exchange 2003 and I cannot get it to connect to that server. Maildroid and Touchdown both worked without any problems. I wish the default email client was a little more robust.
Yes, I am using the exact same information that I did when I installed it on the "stock" ROM when trying in MIUI. I have tried both on just the "add account" method as well as from the stock email client + K-9 Email.
In stock, I cannot get the K-9 email to work at all. the HTC sense email client works fine.
in MIUI (and REV 4.0) neither email client works and I cannot add the activesync server under accounts either.
jeff_chaney said:
Yes, I am using the exact same information that I did when I installed it on the "stock" ROM when trying in MIUI. I have tried both on just the "add account" method as well as from the stock email client + K-9 Email.
In stock, I cannot get the K-9 email to work at all. the HTC sense email client works fine.
in MIUI (and REV 4.0) neither email client works and I cannot add the activesync server under accounts either.
Click to expand...
Click to collapse
You may want to try using no domain and the full owa path for server name.
Sent from my Desire HD using XDA Premium App
I'll give that a shot. Thanks for the advice.
BTW...I did finally get the K-9 mail to work on the "stock" ROM. I had to put in my full email addy on the mailbox alias along with the /owa/auth/ in the Authorization path.
Update to the saga. Just tried CM 7 and when I try to add the ActiveSync Account, here is the actual error I get:
Setup could not finish
This server requires security features your phone does not support.
jeff_chaney said:
Update to the saga. Just tried CM 7 and when I try to add the ActiveSync Account, here is the actual error I get:
Setup could not finish
This server requires security features your phone does not support.
Click to expand...
Click to collapse
Do you already have a PIN code set to unlock the device?
It sounds like your corporate IT server is locked down a little more than normal. I've used the CM7 stock client on 3 exchange systems (my employer's server, my consulting gig's server and gmail exchange settings for push) and it connects fine to all of them.
Also, try RCMix 5.9.3. See if it gives the same results as Rev 4.
OK. Update with CM7.
I tried setting up the pin before adding account, no go. The other security option that they are trying to enforce is being able to wipe the phone (I work for a State Gov't...neat, huh) I'm guessing it is this setting that is causing the issue.
I did, however, get the K-9 email program to work in CM7. Now the only downside is I don't get contacts or calendar. I'll keep looking...
jeff_chaney said:
OK. Update with CM7.
I tried setting up the pin before adding account, no go. The other security option that they are trying to enforce is being able to wipe the phone (I work for a State Gov't...neat, huh) I'm guessing it is this setting that is causing the issue.
I did, however, get the K-9 email program to work in CM7. Now the only downside is I don't get contacts or calendar. I'll keep looking...
Click to expand...
Click to collapse
Hah, local Gov't here. The default AOSP mail client does support remote wipe, as I have tested our organization's functionality on Android on CM7, RCMix, and of course stock. (as well as a few times on the Captivate).
Try setting the password in Location & Security and checking that Use Secure Credentials is checked; and make sure Email is set as a device administrator.
How would I go about doing the "make sure Email is set as a device administrator." step you mentioned? When I click on device administrator there is nothing there to select.
I did try setting up the password in Loc & Sec and the checked the Use Secure as well. Still wouldn't allow me to add the activesync account. This is all still on CM7. Still a no go on getting my contacts and calendars to sync. What am I missing? (I'm sure it is me.)
You may want to try to contact your organization administrators and ask them if you can have an exception for the security policy. There is a particular setting that I have seen brought problems with several android phone this setting is "Allow Non-provisionable Device" and it should be set to true (many organizations set it to false which cause connectivity failures).
There is no way that I will get them to change settings for me. It has to either be something I am missing or a change that needs to be made in the ROM
Sent from my Desire HD using XDA App

Sudden MS Exchange issues

Hey everyone. Last week I decided to ditch the Blackberry and get into the android scene. Did alot of research and decided to get the G2X. Well it has been interesting so far... seems like I discover some weird issue every couple days.
Today I wake up and check my work email (MS Exchange). All emails are gone. I deleted and re added the account, still nothing. Can someone tell me what happened?
Thanks
The fact that it worked and now doesn't work leads me to believe it's on the Exchange server side. Are you sure you accepted all of the SSL security requests when your first set up the e-mail client on the phone? I'd guess that the Exchange server isn't registering your device do to something security related. Domain, user name, and password can also be funky because to the server they're not the same as your every day entries. The e-mail client on the phone is stock Google and therefore pretty basic. It relies on the server for almost everything. Check with your IT support folks to make sure all the right entries are being made.
BarryH_GEG said:
The fact that it worked and now doesn't work leads me to believe it's on the Exchange server side. Are you sure you accepted all of the SSL security requests when your first set up the e-mail client on the phone? I'd guess that the Exchange server isn't registering your device do to something security related. Domain, user name, and password can also be funky because to the server they're not the same as your every day entries. The e-mail client on the phone is stock Google and therefore pretty basic. It relies on the server for almost everything. Check with your IT support folks to make sure all the right entries are being made.
Click to expand...
Click to collapse
OK, I will talk to them tomorrow.
I did remove my My Account I highly doubt those would be tied together in any way.
I'd also recommend downloading Touchdown and giving a test with that. It is a good way to make sure that you've setup your Exchange account correctly and also it has a more complete implementation of ActiveSync than the stock client. If it syncs ok but you still see no e-mails then I would login through OWA if that is available and make sure that e-mails are actually there to show up.

[Q] mail app not syncing

I just can't get the mail app to sync. So the live tile has never shown anything, and it is on. It just never syncs! I have to check mail from my phone or open the gmail in the desktop browser. This is bad as this is my only computer.
Have you turned off notifications for mail somehow? Charms-Settings-Change PC settings-Notifications?
wardh said:
Have you turned off notifications for mail somehow? Charms-Settings-Change PC settings-Notifications?
Click to expand...
Click to collapse
no, I just checked again. They are on.
Do you use any mail accounts other than Gmail? If so, and those aren't working either, then there's some other problem.
However, if it's just Gmail, you can think Google for that. They disabled adding new devices using Exchange ActiveSync connections to Gmail a few weeks ago. Feel free to write them a nasty-gram about it; it seems a pretty dickish move on their part IMO (note that existing connections still work, they just don't allow new ones). Not that they're obligated to provide any such service, but bull**** like this is why I don't rely on "cloud" services to any extent that I can help it; when you don't control the service, you are at the mercy of service provider's whims.
As a work-around, enable IMAP access in Gmail settings, and then manually add the IMAP/SMTP account to your Mail app on the tablet. That should work fine, but you'll lose a lot of the integration benefits; things like contacts and calendars and such will need to use different services instead of all going through EAS.
GoodDayToDie said:
Do you use any mail accounts other than Gmail? If so, and those aren't working either, then there's some other problem.
However, if it's just Gmail, you can think Google for that. They disabled adding new devices using Exchange ActiveSync connections to Gmail a few weeks ago. Feel free to write them a nasty-gram about it; it seems a pretty dickish move on their part IMO (note that existing connections still work, they just don't allow new ones). Not that they're obligated to provide any such service, but bull**** like this is why I don't rely on "cloud" services to any extent that I can help it; when you don't control the service, you are at the mercy of service provider's whims.
As a work-around, enable IMAP access in Gmail settings, and then manually add the IMAP/SMTP account to your Mail app on the tablet. That should work fine, but you'll lose a lot of the integration benefits; things like contacts and calendars and such will need to use different services instead of all going through EAS.
Click to expand...
Click to collapse
I have a yahoo account on it too. But that also doesn't work.
Have you tried syncing manually using the Mail app? Open the app, right-click or swipe from top or bottom, and select Sync. If it doesn't work, you should get an error message.
For what it's worth, my Surface RT happily syncs both my Gmail and Yahoo accounts, in addition to several others (my work account which is also over EAS but to an actual Exchange server, my old university account which is the same, and a personal IMAP account).
GoodDayToDie said:
Have you tried syncing manually using the Mail app? Open the app, right-click or swipe from top or bottom, and select Sync. If it doesn't work, you should get an error message.
For what it's worth, my Surface RT happily syncs both my Gmail and Yahoo accounts, in addition to several others (my work account which is also over EAS but to an actual Exchange server, my old university account which is the same, and a personal IMAP account).
Click to expand...
Click to collapse
Yes, most of the time that works. I don't get an error message. But sometimes I know I have an email, because my phone will tell me. But I will hit sync like five times and I can't see any new emails.
started having the same problem
my mail app has also started having syncing issues... this is with both outlook and gmail!! it was working very well 3 days ago... does anyone have the same issues?!
I have the same problem. Mail stops auto syncing and live tile no longer works. Only way to fix it is to uninstall the app, reboot, reinstall and then it works again... for a while then stops syncing again =(
tboy2000 said:
I have the same problem. Mail stops auto syncing and live tile no longer works. Only way to fix it is to uninstall the app, reboot, reinstall and then it works again... for a while then stops syncing again =(
Click to expand...
Click to collapse
Read the end of this article - particularly if you are syncing gmail from other devices in addition to the Surface - as you will be hitting the gmail single POP access problem: http://woodygems.wordpress.com/2007/01/24/hello-world/

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