I have the att HTC one x and there is a black dark spot on the screen and I had it for almost 20 days and I brought it from Wal-Mart do I just bring it to att store or call HTC as I didn't buy warranty
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moneyover said:
I have the att HTC one x and there is a black dark spot on the screen and I had it for almost 20 days and I brought it from Wal-Mart do I just bring it to att store or call HTC as I didn't buy warranty
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call att customer service. You won't have to deal with HTC. The phone has a 1 year warranty on it. You deal with ATT customer service. If you were to take it to an ATT store they would just call the warranty department for you. Just dial 611 on your phone.
Whthin 30-days, go to the place you purchased to exchange for a NEW phone. If you use AT&T warranty service, you will only get a REFURB phone most of the time.
Walmart exchange is 14 days I think.
gunnyman said:
Walmart exchange is 14 days I think.
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Correct. 14 days at Walmart
Related
My power button is very unresponsive cause the button is stuck for some reason anyone having this problem
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Yep. This happened to mine as well. This was a common problem with the Nexus One, and it looks like HTC never figured out a way to make a decent lock button. I would kill to have an iPhone-style click to that button.
I'll send it in for warranty before the year is up. But my phone is unlocked and has the nice SLCD, and it would be a pitty to get some junky refurb in exchange. For anyone who has RMA'd HTC phones before: will they actually repair your phone's component, or do they just mail you a refurb?
I tried to get my craigslist 4g replaced through HTC and the Rep said they only do repairs
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Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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tchamander said:
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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I had the same issue, it was after my first 14 days and Customer Care would only send me a refurb. I went into the store where they sold it and showed the manager and he was just like "let's get you a new phone". He said the mytouch line has a special policy where they can do in-store only exchanges evan after the 14 day period.
Noooooooooooooooooooooo man wtf I went to a T-Mobile store and the manager always dodges me but they only told me to call customer service sucks ballssss
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I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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xdviper said:
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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T-Mo won't do an in-store trade for a phone you didn't buy from them. For that matter I'm not even sure the manufacturer warranty transfers if the original buyer sells it.
i actually had this same problem..called care and they sent me a refurb device...
ls1xtreme said:
i actually had this same problem..called care and they sent me a refurb device...
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Did you call T-Mobile customer care or HTC customer care. And did you need proof of purchase etc
Called t-mobile cust care...no need for proof of purchase...i actually bought my mt4g under a different number but put my sim in it first so the warranty is with my number...
I just ordered a new sensation through customer care (611) yesterday and they sent me a text this morning saying that it's on backorder. Anyone else face the same issue with customer care? How long does it usually take to get some back in stock?
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mike2518 said:
I just ordered a new sensation through customer care (611) yesterday and they sent me a text this morning saying that it's on backorder. Anyone else face the same issue with customer care? How long does it usually take to get some back in stock?
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I'm an employee, I ordered through employee accounts. I got a text a few hours after ordering and it said back ordered. I called and they said it was a mistake. I would call 611 back ask them if it is really back ordered.
I had the same back ordered message when ordering 6/17. But they then sent a message a liitle later saying shipped on 6/18!
I have a dead pixel on my HOX. Do you think ATT will do an exchange for this problem and is it covered under warranty? Also I'm still in my 30 day window.
they most likely will. i cant be 100% sure cause ive never had to take a device back to AT&T
AT&T will do 2 exchanges within the 30 days then you'll have to warranty it out. 99% of the time for a dead pixel AT&T will exchange it.
Sent from my HTC One X using xda premium
If they don't, return it and get your money back. Then go and buy elsewhere.
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I lost my one x I bought from the att store, and I neglected to purchase insurance. So I bought a new one from amazon 2 days ago. It arrived today with 1.85 installed. Havnt even put my att SIM in yet, cuz i'm afraid of an autoupdate.
I'll try rooting/unlocking/ROMing when I get home. Hope my misfortune ended up being a blessing in disguise.
Sent from my HTC One X using xda premium
Lucky. I bought a REFURBISHED and "UNLOCKED" HTC One X from a seller on Amazon.
It came in a AT&T box, with AT&T bloatware, and 2.20.
I think I'll return it. It isn't even unlocked...
EDIT: The screen also flickers every 30 seconds.
Cool
Sent from my HTC One XL using Xparent Purple Tapatalk 2
Ummm, good for you?
NJGSII said:
Ummm, good for you?
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Ummm, it wasn't meant as a gloat, but rather to let people know that amazon has 1.85's that are not warranty refurbs.
Thought it might be helpful information for others.
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ChummyDays said:
AT&T has them too you know.......
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Every refurb I've seen since around last month have had 2.20 on it. Idk if HTC is updating when they are repairing them or if Att is manually updating them.
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mmapcpro said:
Ummm, it wasn't meant as a gloat, but rather to let people know that amazon has 1.85's that are not warranty refurbs.
Thought it might be helpful information for others.
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True, sorry about that.
Seemed like you were boasting. Figured Amazon who probably not be as apt to update the units they have sitting around. I got my replacement from a company that deals with AT&T. So I was expecting it to come with 2.20.
i picked up a 2nd one x today from costco it has 1.85.
Got my One X last thursday from Sams Club with 1.85
Add best buy mobile to the list because i got mine with 1.85 from my online order
I received a $49 refurb from AT&T wednesday with 1.85. Needless to say its rooted, unlocked and sporting Venom now.
Costco sent me one with 1.73 about a month ago
Okay so I'm 18 have a minimum wage job "yay my life is so great" blah. Minimum wage here is $7.25 btw. But I feel like taking on some responsibility and leaving my parents cellphone plan (AT&T) and going to T-Mobile. Good idea or no? Sprint is pointless in my area because it barely gets any service here. And Verizon. Just no. Any sort of input is gladly taken into consideration and thanks for all the help! ;*<3
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One way to find out is to go into your local cellphone provider establishment and ask how far do reception go. Be sure to ask about their packages there a plan for anyone.
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pjcanales said:
One way to find out is to go into your local cellphone provider establishment and ask how far do reception go. Be sure to ask about their packages there a plan for anyone.
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Well from what I know t-mobile in my area gets 3g and at&t gets 4g. But At&t just screws you over. I compared and t-mobile is like $60 a month and at&t is $80 with same exact service package. Just trying to figure out if it's a good idea
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Megadoug13 said:
Well from what I know t-mobile in my area gets 3g and at&t gets 4g. But At&t just screws you over. I compared and t-mobile is like $60 a month and at&t is $80 with same exact service package. Just trying to figure out if it's a good idea
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Go with tmobile as you can upgrade your phone whenever you want too
Sent from my Elemental Sense 5 S-off HTC One XL
Megadoug13 said:
Okay so I'm 18 have a minimum wage job "yay my life is so great" blah. Minimum wage here is $7.25 btw. But I feel like taking on some responsibility and leaving my parents cellphone plan (AT&T) and going to T-Mobile. Good idea or no? Sprint is pointless in my area because it barely gets any service here. And Verizon. Just no. Any sort of input is gladly taken into consideration and thanks for all the help! ;*<3
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Tmo has the best deal, $70/mo contract free with unlimited everything.. Go GSM for sure for the option of nexus just in case
I'll trade you jobs. They pay me $9/hr but treat their employees like microorganisms
Sent from my Nexus 4
Forget all of them contract plans. Straight Talk is way cheaper( 43.22 a month), offer 4g service, att coverage, no contract, and semi-unlimited everything( talk,text,and data.) THe only drawback is that they seem to have temporarily discontinued att sim cards thus its kind of hard to find them. You probably can find one in a phone or on ebay or something.
ImagioX1 said:
Forget all of them contract plans. Straight Talk is way cheaper( 43.22 a month), offer 4g service, att coverage, no contract, and semi-unlimited everything( talk,text,and data.) THe only drawback is that they seem to have temporarily discontinued att sim cards thus its kind of hard to find them. You probably can find one in a phone or on ebay or something.
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But then you can't upgrade and get a discounted price for phones
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ImagioX1 said:
Forget all of them contract plans. Straight Talk is way cheaper( 43.22 a month), offer 4g service, att coverage, no contract, and semi-unlimited everything( talk,text,and data.) THe only drawback is that they seem to have temporarily discontinued att sim cards thus its kind of hard to find them. You probably can find one in a phone or on ebay or something.
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only problem with this is ive seen alot of complaints online about straight talk cutting data and it being slow
ZeRo2o9 said:
only problem with this is ive seen alot of complaints online about straight talk cutting data and it being slow
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I tested the other day and I got 8mbps down.
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Megadoug13 said:
But then you can't upgrade and get a discounted price for phones
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You pay for the phone in your contract. Buy a phone on swappa or some other site. The money you save off contract makes up for the up front purchase of the phone.
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jasonwojo75 said:
You pay for the phone in your contract. Buy a phone on swappa or some other site. The money you save off contract makes up for the up front purchase of the phone.
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+1 going from $70 to $40 is $30 and then times that by 12 you save about $360 a year
-Sugardaddy
Check out Wal-Mart Family Mobile. I used them for a while. Was very happy. $45 a month for unlimited everything (throttle data after 2GB). Runs on the t-mobile network. Only concern was lack of short code and call forwarding support. Other than that, I just put my account on automatic payment and never had to contact them again after the initial setup. You pay at the end of the month (it's not prepay), there are no contracts, no credit checks, and you can even pay your bill in person at any Wal-Mart.
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