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My power button is very unresponsive cause the button is stuck for some reason anyone having this problem
Sent from my Dell Streak using XDA App
Yep. This happened to mine as well. This was a common problem with the Nexus One, and it looks like HTC never figured out a way to make a decent lock button. I would kill to have an iPhone-style click to that button.
I'll send it in for warranty before the year is up. But my phone is unlocked and has the nice SLCD, and it would be a pitty to get some junky refurb in exchange. For anyone who has RMA'd HTC phones before: will they actually repair your phone's component, or do they just mail you a refurb?
I tried to get my craigslist 4g replaced through HTC and the Rep said they only do repairs
Sent from my HTC Glacier using XDA App
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
Sent from my Dell Streak using XDA App
tchamander said:
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
Sent from my Dell Streak using XDA App
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I had the same issue, it was after my first 14 days and Customer Care would only send me a refurb. I went into the store where they sold it and showed the manager and he was just like "let's get you a new phone". He said the mytouch line has a special policy where they can do in-store only exchanges evan after the 14 day period.
Noooooooooooooooooooooo man wtf I went to a T-Mobile store and the manager always dodges me but they only told me to call customer service sucks ballssss
Sent from my Dell Streak using XDA App
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
Sent from my HTC Glacier using XDA App
xdviper said:
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
Sent from my HTC Glacier using XDA App
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T-Mo won't do an in-store trade for a phone you didn't buy from them. For that matter I'm not even sure the manufacturer warranty transfers if the original buyer sells it.
i actually had this same problem..called care and they sent me a refurb device...
ls1xtreme said:
i actually had this same problem..called care and they sent me a refurb device...
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Did you call T-Mobile customer care or HTC customer care. And did you need proof of purchase etc
Called t-mobile cust care...no need for proof of purchase...i actually bought my mt4g under a different number but put my sim in it first so the warranty is with my number...
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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looks like when you first bought it :0
Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
Sent from my ADR6400L using XDA Premium App
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
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if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
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Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
Sent from my ADR6400L using XDA Premium App
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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First time when UPS was about to deliver myTouch 4G from Tmo, the message on the website appeared after 9pm:
"THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY"
The phone had some defects and a bad screen - I sent it for the exchange.
Today I was about to get the new phone, guess what?
The apartment number is missing or is incorrect. UPS is attempting to obtain this information.
I am about to explode!
AntonJart said:
First time when UPS was about to deliver myTouch 4G from Tmo, the message on the website appeared after 9pm:
"THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY"
The phone had some defects and a bad screen - I sent it for the exchange.
Today I was about to get the new phone, guess what?
The apartment number is missing or is incorrect. UPS is attempting to obtain this information.
I am about to explode!
Did anyone else happened to experience the same? I wonder if this happens to all Tmo packages.
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yes it happens all the time you have just never heard of it happening before...
Nothing wrong here. Three replacements sent next day delivery all arrived as scheduled. I live in a house though, so maybe its easier for them to deliver it? It sounds like a ups issue, not a t mobile one...
Sent from my HTC Glacier using XDA App
dung8604 said:
Nothing wrong here. Three replacements sent next day delivery all arrived as scheduled. I live in a house though, so maybe its easier for them to deliver it? It sounds like a ups issue, not a t mobile one...
Sent from my HTC Glacier using XDA App
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Click to collapse
Lucky you. They sent it via 3 day ground
I should mention that I also have insurance and I'm on contract
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dung8604 said:
I should mention that I also have insurance and I'm on contract
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Click to collapse
Mine was just a replacement "withing first 30 days." I guess if this one is defective too, I would not want to play the roulette and will get Sensation.
Update: second mytouch 4g. One little piece of dust underneath the screen. I think I had it.
Where one lint, there will be another right?
I think I will get sensation.
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Good luck man hope it works out for you
Sent from my HTC Glacier using XDA App
Dust under the screen it's a serious problem for you? Wow...
GazaIan said:
Dust under the screen it's a serious problem for you? Wow...
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Of coarse. It is a premium product, and must be of top quality
AntonJart said:
Of coarse. It is a premium product, and must be of top quality
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Click to collapse
I don't see how this is a problem. The MT4G is a premium product and something like dust under the screen I would consider DOA. This is still a 400 dollar phone buying from tmo
Sent from my HTC Glacier using XDA Premium App
DUST SUCKS. In high light when you are reading or watching something on your phone it is absolutely terrible even if you have a bit of dust
I might be in the same boat as you. On my third warranty replacement in 2 weeks, and I'm getting a seriousl wifi death grip issue. Sucks so bad, because other than that I love this phone. Called T-Mobile and explained the situation to them, and they offered me a G2. wtf.
Rillusion08 said:
I don't see how this is a problem. The MT4G is a premium product and something like dust under the screen I would consider DOA. This is still a 400 dollar phone buying from tmo
Sent from my HTC Glacier using XDA Premium App
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Click to collapse
Agreed.. I have dust under my screen but in no way does it impede viewing the screen. It's something I've experienced with every device I've ever had, and I never cared.
So after 3 weeks of having an Amaze that went sour (that turned out to have a fraudulent IMEI) I'm back to the Sensation. Didn't realize how much I miss this phone!
BTW - The Amaze I had got a little dust under the screen. Not a lot, but like 2 particles. Just saying so because everyone has said the Amaze is dust-free.
Also the Sensation forums are just, well, nicer. Glad to be back. Feels like home.
welcome back to the club dude
Glad to have you back
Sent from my HTC sensation 4g using Tapatalk
whats a fradulent imei?
I bought what I thought was a good/new Amaze off eBay. Worked fine for 3 weeks then refused to get a signal. After talking to T-Mobile support they determined that the IMEI on the Amaze was blacklisted due to a report of that being stolen. So they had turned that phone off from getting a signal. I emailed the seller on eBay and right away he told he would refund me the money and I'd send him back the Amaze.
Lesson learned.
Sent from my HTC Sensation 4G using Tapatalk
Good thing that the seller refunded your money.
caloyzter said:
Good thing that the seller refunded your money.
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Yeah, thankfully I would have eBay and PayPal on my side also if needed.
But truly I'm just glad to be back to a phone where development and the community thrives as well.
Sent from my HTC Sensation 4G using Tapatalk
So you sent it back to him? Why wouldn't tmobile try to get it back to it's rightful owner.
Home sweet home ..... !!!!!!
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thetinguy said:
So you sent it back to him? Why wouldn't tmobile try to get it back to it's rightful owner.
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Click to collapse
T-Mobile just told me to try to contact the person I bought it from to try to get my money back. They showed no interest in trying to get it back to the original owner.
Sent from my HTC Sensation 4G using Tapatalk
I've got one of each (one top and one bottom cover) for the T-Mobile One S. They're brand new, never been used. Figured there'd be someone out there that's dropped a One S already. Purchased for my One S for that reason but I ended up going a different route. These just came in the mail today and I have no use for them.
Ebay listings I purchased them from:
http://www.ebay.com/itm/15084680582...X:IT&_trksid=p3984.m1497.l2648#ht_1010wt_1254
http://www.ebay.com/itm/15084630866...X:IT&_trksid=p3984.m1497.l2648#ht_1155wt_1254
$20 shipped to anyone in the US. If you need help figuring out how to take that bottom cover off just lmk. It's pretty easy.
I'm very interested. My top half is loose and squeaks, kind of bugging me. EVERY HTC phone i've bought squeaks.. lol
Paypal? I'll need to run out to walmart to put money on my card.
I'll be able to pay later tonight or tomorrow afternoon.
xxquicksh0txx said:
I'm very interested. My top half is loose and squeaks, kind of bugging me. EVERY HTC phone i've bought squeaks.. lol
Paypal? I'll need to run out to walmart to put money on my card.
I'll be able to pay later tonight or tomorrow afternoon.
Click to expand...
Click to collapse
No rush, it's yours. [email protected]. Pm me here your address, even if it's included in paypal. It's 5:45PM here so it's too late to ship today, if you shoot me $$ in time tomorrow I'll make sure to have it shipped tomorrow. Else there is always Friday
wootroot said:
No rush, it's yours. [email protected]. Pm me here your address, even if it's included in paypal. It's 5:45PM here so it's too late to ship today, if you shoot me $$ in time tomorrow I'll make sure to have it shipped tomorrow. Else there is always Friday
Click to expand...
Click to collapse
Sweet, sounds good to me.
I'll have to make sure I have the correct address in PayPal once I get back home.
(We just moved from out of state, and lived with family for a while. I still need to get everything switched over)
Sent from my HTC VLE_U using xda premium
i was in need of the top cover not to long ago, but HTC is sending me one for free
good luck with sales
clubkevin11 said:
i was in need of the top cover not to long ago, but HTC is sending me one for free
good luck with sales
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Click to collapse
I just keep forgetting to call HTC, I know they'll send me one. But I don't mind paying
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xxquicksh0txx said:
I just keep forgetting to call HTC, I know they'll send me one. But I don't mind paying
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When I asked them they said I'd have to send my phone to their repair shop
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k1llacanon said:
When I asked them they said I'd have to send my phone to their repair shop
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You should call again, under our warranty we can get a replacement accessory for every accessory. The top cover is a accessory
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xxquicksh0txx said:
You should call again, under our warranty we can get a replacement accessory for every accessory. The top cover is a accessory
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Click to expand...
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So can I get the whole housing under accessories ?
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k1llacanon said:
So can I get the whole housing under accessories ?
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The whole thing? I think that would require being sent in.
Anyways I just sent the money, I'm getting ready to send you a pm with my address.