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Hi all! New poster here, old reader
I've just gone thru my second Sensation now (in 3 days), had 2 DOA's in a row. The first had the blue light "leakage" down at the home button and the headphone jack was defect. The other one had a battery cover that did'nt quite fit, the screen would creek and move some when you pressed it, the volume rocker was loose and it had touch issues.
I'm VERY dissapointed with the original Sensation and I've never used a DOA before this phone my entire life and now 2 in a row.
Now I got a gift card with the money instead, since I don't dare to pick up my third Sensation from the same store (the first 2 had the same manfacturing date on the battery cover) so now I'm not sure what to do?
Are there any "perfect" Sensations out there? Did HTC do a sloppy job on these phones (always had HTC smartphones before, and no major issues). This can't just be bad luck or can it?
Cheers!
Bad luck.
I've had mine since June or so and I haven't had any problems with it. No real Wifi death grip, no loose back cover, nothing.
Get one from a different store.
All manufacturers are having quality issues, or at least we're hearing about them more.
The more "trouble" consumers cause shops by returning faulty phones the more pressure will be put on the factories to improve.
Persevere, the Sensation is a top of the range phone
I bought mine since June and it doesn't have any problems too. All working great. I suppose its just bad luck for you.
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
Hopefully, the next replacement you get is a perfect one! It's really an awesome phone and it's kinda sad to get missed out due to some defects. ):
Mine has a bit of play in the cover but that's just how it is so doesn't bother me.
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
darryll4sh0 said:
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
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Nah, no fakes. It's one of our largest/most spread stores here in Sweden (deals with phones, computers, TV's etc etc).
The thing is. I'm really NO "sitting under the magnifying glas looking for dead pixels" kindof guy, so these phones really was faulty.
According to the replies of this thread though it really seems like bad luck. I will try to buy another one, in a diffrent store (well not by name but location atleast) and see if I get a normal working HTC premium sensation!
It just your luck...
What they are actually doing is giving you reconditioned or refurbished phones.These are cheaper for them and are usually ones that have had faults i.e firmware flash failures,broken screens etc.Demand a BRAND NEW DEVICE as they have to provide you with a new fully working phone when you get it.If you are in the UK we have trading standards that you could contact to start a complaint if they refuse you a new device
Aja82 said:
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
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Ask to try out the replacement in the shop to give it a good going over to make sure there are no obvious faults
I've had mine since June as well. I get nothing but compliments on it and honestly, its the best phone I've ever had. I must agree with everyone else when I say buy another one. I'm sure like everyone else, you will be happy too.
revolutionary, CM7, launcher pro. faux123 1.67 kernel, sim unlocked sensation 4G
Well you guys convinced me! I will go get another one today actually! Thanks for all the replies, it's been really helpfull to me!
I'll keep you updated!
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
Aja82 said:
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
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Absolutely, the more legitimate trouble customers cause by returning faulty goods, the more the stores will put pressure on the manufacturers to improve their quality
Xcor3 said:
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
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Mine has a dead pixel but im reluctant to get anbother in case it has more problems, like my mate having 1 million (exagerated) Desires that were faulty.1 pixel i can deal with and i think ill wait till i get a few more scratches on this beauty before i demand a new one
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
jools5431 said:
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
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Time to start asking O2 for compensation along with a replacement phone, they're normally good at giving credits to customer's accounts. I got £15 once just by making the woman in the call centre laugh
I just got this TF brand new today from Fry's and the volume rocker is just a bit flimsy. If I gently tap it, it easily moves. The up and down do indeed work but I'm wondering if this might become and issue later or if that's just how they are.
That's just how they are. Mine are like that too.
Try shaking your TF, you will hear noise created by the volume keys.
Dude same here,guess Asus let that one go lose lolz!
I had the same issue with a new tf101 that I purchased a week or so ago. I returned it to Best Buy and got a new one, no problems at all with the volume keys.
why do people shop at best buy?
Hrmmm... Well i just did the latest ICS update and rooted, installed CWM and backed everything up, etc. The question is should i go through the hassle of exchanging it and possibly getting another one like this or just hang tight? Guess only i can answer that.
horndroid said:
why do people shop at best buy?
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Umm... well for me its the only place around that one can go and get these kind of electronics.
But my girlfriend actually got me my tf101 from the net.
What's with the huge beef so many have with best buy anyways?
Sent from my SGH-T959 using xda premium
Kadin said:
Hrmmm... Well i just did the latest ICS update and rooted, installed CWM and backed everything up, etc. The question is should i go through the hassle of exchanging it and possibly getting another one like this or just hang tight? Guess only i can answer that.
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Exchange it. I can see it bugs you enough to post about it! !! For your peace of mind, I urge you to exchange..........I know if I had a thing like that, it would prey on my mind and drive me bonkers. There is no reason to accept anything less.
I got my screen fixed by Asus for screen back light bleeding (have you checked that).
Now I have a lot of dust getting BEHIND my back camera lens cover.........sending out to Asus again!! The build quality is not very tight. But it still remains the most popular Android tab, and has the best resale value.
Good luck !!
EDIT: PLEASE, go back to stock if you can to avoid unecessary questions !
Had mine for six months. Always been like that.
I got mine yesterday, and the volume button is indeed a bit loose.
Nothing I care about though.
As far as Ive read the TF101 isnt known for its excellent build quality
Hey XDA. Have had an issue for awhile and wanted to know what you guys think.
Ok. I have the Note for almost a month now. During this time it has shut itself off 3 times and has restarted itself a few times. All of which happened with around 78% battery. Is this a reason to return it? Still have like 10 days left on my 30 day return thing with bestbuy.
I got mine at best buy on august 20, probably the same time you did. Not once have I had even a force close on an app, never mind a restart. Only turned it off maybe 5 times since I had it, and no issues here. Sounds like a defective unit to me, if it were me, I would take fu'l advantage of that return policy while you can.
jaydubbbbs said:
I got mine at best buy on august 20, probably the same time you did. Not once have I had even a force close on an app, never mind a restart. Only turned it off maybe 5 times since I had it, and no issues here. Sounds like a defective unit to me, if it were me, I would take fu'l advantage of that return policy while you can.
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That is the same exact date that I got mine. And I agree with you. Just worried as to what they will say considering I started off with the Transformer Tf300 then returned it to pre order the Transformer TF700. Then I went through (3) of the TF700's all with problems. Then decided to say screw you ASUS and got the Note. Which I really like .
Just worried they will say they can't help me since the problem isn't something I can recreate . It just happens.
Its worth returning things to Bestbuy just to watch the constipated look they get on their faces like you are some sort of murderer.
They always ask you, why are you returning it with this clipped, suspicious sound in their voices. Last time I told them I didn't like how it smelled with a completely straight face.
Sent from my GT-N8013 using Tapatalk 2
mitchellvii said:
Its worth returning things to Bestbuy just to watch the constipated look they get on their faces like you are some sort of murderer.
They always ask you, why are you returning it with this clipped, suspicious sound in their voices. Last time I told them I didn't like how it smelled with a completely straight face.
Sent from my GT-N8013 using Tapatalk 2
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lol mitchellvii. I actually had to do that with 2 of the Infinity's I had. Bad electric smell coming from speaker that never went away
darkwolfelite said:
That is the same exact date that I got mine. And I agree with you. Just worried as to what they will say considering I started off with the Transformer Tf300 then returned it to pre order the Transformer TF700. Then I went through (3) of the TF700's all with problems. Then decided to say screw you ASUS and got the Note. Which I really like .
Just worried they will say they can't help me since the problem isn't something I can recreate . It just happens.
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I hate to have to return things, not to mention I have nearly an hour drive too get to best buy, I would worry that it could get worse. I guess it depends on how much it bothers you. I hear what you say about the employees there, sorry but true, when I went to get mine, no one there even heard it. They didn't know they even had them til I talked to the manager and he was actually very helpful.
jaydubbbbs said:
I hate to have to return things, not to mention I have nearly an hour drive too get to best buy, I would worry that it could get worse. I guess it depends on how much it bothers you. I hear what you say about the employees there, sorry but true, when I went to get mine, no one there even heard it. They didn't know they even had them til I talked to the manager and he was actually very helpful.
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Yeah so far they have been surprisingly helpful with everything so far. But up until now I could recreate or show them(dead pixels) what was wrong. This problem I can't show them and they will have to take my word for it.
Well, they open in like 5 hours for me so I may give it a shot:good:
I think you should return it, they probably had hundreds of Asus' s returned because of their numerous problems and are probably used to it. The Note on the other hand is the most stable tablet that I have owned and its never switched off on me.
Considering how much you've paid for it, don't hesitate to put up a verbal fight if you have too, start off nicely though...
I returned my note today and they accepted it with no problems or constipated looks
Sent from my Galaxy Note
Ok, so I exchanged my Note 10.1 for a new one today and the one I got now seems to be okay except the insert around the camera has a spot at the top where it can be pushed in slightly. Like it sticks out a little. Not alot. What to do what to do. Really getting tired of exchanging things. Sure best buy is also. So unsure what i'm going to do. Maybe I need to stop being so picky and except the fact that most devices will have some small flaws:silly:
Maybe you should weigh the effort of deciding with the effort of actually making the return to how much the defect you have with the tablet (or what ever) is actually effecting the quality of the usefulness of the product.
donec said:
Maybe you should weigh the effort of deciding with the effort of actually making the return to how much the defect you have with the tablet (or what ever) is actually effecting the quality of the usefulness of the product.
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I hear ya. But for 500 bucks it better be as close to perfect as possible. So i returned it today and got another one. So far everything on the outside is fine. Have yet to power it on to check the rest. And to some point I agree with you. But hey, bestbuy is 10 minutes away from me so not a huge deal. I'm sure Best buy is sick of me by now:laugh:
darkwolfelite said:
I hear ya. But for 500 bucks it better be as close to perfect as possible. So i returned it today and got another one. So far everything on the outside is fine. Have yet to power it on to check the rest. And to some point I agree with you. But hey, bestbuy is 10 minutes away from me so not a huge deal. I'm sure Best buy is sick of me by now:laugh:
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FYI Bestbuy will at some undetermined point stop allowing you to return iteme without notice before hand. They will just tell you that you can not make any more returns for 90 days. What they don't say is when the 90 days start and what events can extent the 90 days or that it is possible the the 90 days may be much longer.
Bought a tf700 about 3 weeks ago and on my second tablet because the first one had weird imbalance of the screen. This one is significantly better but there is a small clicking noise a little below the sd card slot if I press on it. The click isn't loud but I do feel it and hear it. Would you guys recommend that I return it and get another? 3 times the charm? I would think by now the batches are improved somewhat. Any advice would be appreciated. BTW I bought this from best buy so I can just drive to the store but I feel like I would be risking a decent quality tablet for a one that may be worse. I just don't want this click to escalate into something bigger. Please chime in!
odorfreedk said:
Bought a tf700 about 3 weeks ago and on my second tablet because the first one had weird imbalance of the screen. This one is significantly better but there is a small clicking noise a little below the sd card slot if I press on it. The click isn't loud but I do feel it and hear it. Would you guys recommend that I return it and get another? 3 times the charm? I would think by now the batches are improved somewhat. Any advice would be appreciated. BTW I bought this from best buy so I can just drive to the store but I feel like I would be risking a decent quality tablet for a one that may be worse. I just don't want this click to escalate into something bigger. Please chime in!
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This is above the speaker, right? If so, then no, it's been fine for a lot people and has been a known 'issue' for a long time. I'd say there is no indication you'll run into problems if you handle it with a bit of care (like you should with every electronic device ), and it should perform well. Have fun with the 700!
I had a small slicking waaaaay back when I bought my Infinity.
Never paid much attention to it.
After using for a while it seemed to not be there anymore.
I had this problem in the lower right corner. Just below where the speaker holes are. It has finally ceased. I can only assume whatever adheasive is used finally bonded. No click no mo!
So I got my 8GB/256GB Pro a couple days ago during the launch event. Next I day i notice that when I press the home screen where the fingerprint is located and the opposite side near the top of the screen I hear as if the glue underneath is not sticking and sounding like the screen is lifting, or some part beneath it is lifting. Anyone else experiencing this? Its rather annoying.
how did you get it at the launch event? i was there, and as far as i'm aware, it wasn't available for purchase there.
thefallen924 said:
how did you get it at the launch event? i was there, and as far as i'm aware, it wasn't available for purchase there.
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i think he went to T mobile store, but that's not the point lol
true, I was just curious. either way, that really doesn't sound like intended behavior, so i would definitely go right back there and exchange it lol
Chinaroad said:
i think he went to T mobile store, but that's not the point lol
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Yea it was at the flagship T-Mobile store in SF. As for the screen sounding like its lifting is only when the phone isn't warm. Its really bad when I wake up in the morning when it hasn't been used as the adhesive has probably cooled. I just hope I can prove it to the rep when I take it for exchange.
So I went back to the store and apparently their floor model is doing the same thing. Some experienced similar issues, I wonder if the first round of batches have these issues with most of them. I didn't exchange it, but it appears this is starting to become a common issue.
djinn415 said:
So I went back to the store and apparently their floor model is doing the same thing. Some experienced similar issues, I wonder if the first round of batches have these issues with most of them. I didn't exchange it, but it appears this is starting to become a common issue.
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yikes, don't get it wet, if the screen is moving that means the seal is bad for sure.
Well they do call it a fluid display ?
No issues here, but I have the unlocked model.
I have the same issue (kind of). In my case it only happens once or twice a day. But it is really annoying. Im planning to use hairdryer and some pressure to strengthen the adhesive. Is that a bad idea? Has anyone got a better solution? I travel a lot and and the country im currently in does not have any Oneplus service. So sending device to service is not an option for me.
djinn415 said:
So I got my 8GB/256GB Pro a couple days ago during the launch event. Next I day i notice that when I press the home screen where the fingerprint is located and the opposite side near the top of the screen I hear as if the glue underneath is not sticking and sounding like the screen is lifting, or some part beneath it is lifting. Anyone else experiencing this? Its rather annoying.
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I have the exact same problem with my OnePlus 7T Pro. First it was only when I pressed harder, now its nearly every thime I touch that area. I gonna contact OnePlus for RMA.
Add me as another one with the issue. Ordered right after launch directly from OnePlus. Anywhere from 2-3x a day, to as many as 5-6.
I made a Video of the Problem, feel free to use it, if you want to:
https://youtu.be/j9Exg2CUs3Y
I forgot that I canceled the order from the OnePlus-Shop and bought it from Amazon. (faster delivery)
This weekend I sent it back. (it was in the timespan for free retirement of the order, I also told them about the defect)
Now I will wait till I got my money back and order a new one.
I need root and because of that my device wasn't really used till now. I still use my OP5T for daily.
If a "official" Rooting-Solution is out I will order a new OP7TPro.