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Random reboots

hey my wife just got this phone; it's a real good phone. it flies with opening and closing apps. there is one problem tho....it does random reboots for some reason. have any one else had this issue? i'm almost considering exchanging it for a new one, but it may have the same results. anyone else relate?

I got a couple randome reboots. I am using ADW launcher so im trying to blame that. Im just hoping that once these devices are rootable new software will make a big difference.

I'm running everything stock , no other launchers and I've had the same issues, not sure what's causing it though but people like steffan definitely aren't going to help with their unnecessary and rude posts. On the other hand I've sent a few bug reports related to this issue and hope that HTC addresses them if not once the bootloader is unlocked we should be able to address it then.
Sent from my HTC Sensation 4G using XDA Premium App

stefan.buddle said:
Hell no I won't help in this thread because this same exact thing is being discussed elsewhere and this new thread is starting from square one with absolutely nothing relevent or pertinent in finding a solution of dissecting the problem to its root cause, so no I won't help but continue to flame/bash/troll new threads like these...
Oh yeah my name is spelled Stefan
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Not to get in a flame war with you as that would be counter productive, but instead of posting 2 unnecessary posts now it would have been more helpful to have linked him to this thread you mention instead of treating him the way you did.
Sent from my HTC Sensation 4G using XDA Premium App

I agree there is absolutely no reason to react that way to the OP. If you don't like his thread then DON'T RESPOND TO HIM. It's really that simple. When people makes posts that I don't think they should have, I simply say nothing and let the thread die.
Now back on topic: OP I have not had a random reboot at all yet. Thus far my phones have been perfect from a stability standpoint (I've had 3 different ones so far). In case you're wondering, I had 3 different ones because I was offered better deals at different places.

Already 11 days since bought this babe..nope, no reboot problem so far. A little hot 40++C, but normal i think since its never reach 50C.
Really another threat?
Link please?
Sent from my HTC Sensation Z710e using XDA App

Same issue here I bought my HTC Sensation when it launch on the bell network July 5, 2011. The first one (and yes I said first one) kept randomly shutting down the day I got it keeps restarting and says and I quote " This phone has just recovered from an abnormal reset. Would you like to tell HTC about it? " Now this was happening like 3-4 times a day so I took the unit back and got a new one fresh out the box and...you know where I'm going with this...same issue so how can I fix this problem? Does anyone have any idea how to fix this or flash the unit?

I had that problem . some apps kill the system .
one of the apps i noticed that did this was Task Killers

My phone rebooted once when I was browsing the forums, but that's it. I hope it doesn't happen again.
Swyped from my HTC Sensation

Mine randomly reboots. Seems to happen mostly when I'm listening to music. Or maybe thats when I notice it.
I was thinking of sending it back but I wonder if my sd card had something to do with this issue. I did not reformat it when I took it out of my blackberry.

The very first day I got my sensation it rebooted itself twice, since that it never do it again, and I hope it will not.
Sent from my HTC Sensation Z710e using Tapatalk

I had this issue with my first phone, I called HTC and they just told me to return it for a new one and I did. No problems now.

[Q] Strange graphic issues (Hardware problem?)

Hi,
my girlfriend got her Sensation this week and the phone got some strange graphic issues. They only appear on two of the homescreens and NOT in the lockscreen and NOT in other apps.
Please see the attachments for review. These lines change the position from time to time. The widgets used there are used by me too and i have no problems with them.
It seems to be a problem with the gpu i think. But it's very strange that these issues only appear on two homescreens.
What do you think? Do we have to send it back to T-Mobile to get a replacement?
Or is this a "known issue". Btw - The FOTA is not rolled out by ******* T-mobile.
Regards
Daniel

Try taking the battery out without turning the phone off first. Then put it back in and boot it back up. That fixed some nasty issues for my GF's brand new Samsung Exhibit.
Matt

Does this thread deals with the same issue?
http://forum.xda-developers.com/showthread.php?t=1092266&highlight=graphic+issues

Hmmm, a real reboot (disabled fastboot first...) helped...

Yea I just experienced this today and I've had my phone for about a month now... What apps does she have installed?... I'm think one of the recent app installations caused my issue
Sent from my HTC Sensation 4G using XDA Premium App

This is what I'm experiencing if anybody as a solution I would like to know the answer thanks
Sent from my HTC Sensation 4G using XDA Premium App

That's the problem many of us are having, especially with third-party widgets.
Someone here mentioned that the OTA update fixed the problem for them, but I haven't seen anyone else confirm this yet.

I have it recurring somewhat too. When it starts happening, often I can remove the widget and replace it and that will fix it. Sometimes I have to do a restart.

The interesting thing is that i use the "same" ROM as base on my Desire HD (Virt. Unity 1.27) and i have none of that...

kevsteele said:
That's the problem many of us are having, especially with third-party widgets.
Someone here mentioned that the OTA update fixed the problem for them, but I haven't seen anyone else confirm this yet.
Click to expand...
Click to collapse
its definately a software issue, and mostly related to 3rd party apps...this happens for me with; dictionary widget, current widget, and the stock connectivity widget

The widget in the pic is from HTC Hub
I got the widget from HTC Hub and it's powered by Google.

This happened to me and my buddy on our sensations this fixed it, havent had it since.
1.) Delete the widgets its happening too
2.) Disable Fast Boot
3.) Turn off phone and turn back on (not restart)
4.) Put widgets back

i am using Android Revolution HD 1.1.7, and i get this problem on -
BeyondPod
AudioManager
I had this problem on my stock rom and on the AR rom, it may be app related but not sure. What i am sure of is the problem is following me around

Same problem here on Android Revolution HD 1.1.7 (installed after Super Wipe). Deleting the widgets that caused trouble and adding them back seemed to cure the problem.

I am facing this issue since the first day, I took the device to HTC Care center, and after two days they informed me that the problem is not in the device. Those old widgets were designed for old resolution devices, and since our device has higher resolution with more advanced screen, then the widgets developers shall keep this in mind in their new widgets versions
Sent from my HTC Sensation Z710e using XDA App

E_Waqad said:
hose old widgets were designed for old resolution devices, and since our device has higher resolution with more advanced screen, then the widgets developers shall keep this in mind in their new widgets versions
Click to expand...
Click to collapse
This.
Can we have a sticky? This is like the umpteenth thread about this issue.

I have the same issue, it is a sense issue, switched to any other launcher, spb or adw ex and there's no such a problem
Sent from my HTC Sensation 4G using XDA App

E_Waqad said:
Those old widgets were designed for old resolution devices, and since our device has higher resolution with more advanced screen, then the widgets developers shall keep this in mind in their new widgets versions
Click to expand...
Click to collapse
NOT completely true, this happens to me with HTC's power control and google search widgets, and exclusively with those two widgets, removing and adding the widgets help but it comes back every once in a while, still don't know what triggers the issue though.

Pressing home screen causes HTC logo to pop up

It seems when I press the home button or just press "back" enough times to end up at home, the screen displays the HTC logo for a time then actually gets to the home screen. It's almost as if it's rebooting every time I go home, but music applications continue to play.
I am not rooted nor have I installed any custom firmware on my sensation. Is it just a lack of RAM?

seems like the sense UI is restarting. do u have installed any launcher ?

I have not installed any custom launchers.

is this not a common issue among sensation owners?
maybe I need to flash a custom rom that's more optimized...

Happened to me as well (so far, I've only seen it twice since buying the device (XE) 3 weeks ago). I'm on the stock ROM.
It seems when there are too many apps active, which require too much RAM, Android unoads Sense from memory.
You check what you have installed and running (not only in Task Manager, but also in the "Running Services" tab of the application manager.

This is very common; it's just an aspect of Sense. Some ROMs do it more than others but they all do it to some degree. I see it happen most often when you're running a lot of apps at the same time and then hit home.
Sent from my HTC Sensation Z710e using XDA App

HTC logo
I have started getting this recently, I assume it came with an alleged "upgrade".
The really useful people at HTC told me it was my fault for installing applications and suggested I do a factory reset.
As stated above, if you kill some apps, it seems to stop it.
I have also, with my limited ability tried to stop some stuff from loading.
If there was a guide somewhere to managing what loads, I think that would help a lot with this problem.

It's because there's not enough memory for it, forcing it to be closed and restarted. Rather common on these phones, and either you need nothing installed on the phone, or just use a different launcher that doesn't take as much memory to run. As soon as I changed launcher it runs perfectly. As soon as I change back the problem resurfaces.

android memory will auto shut any other program when the current program does not have enough memory...

Get spare parts and set the autokiller option to normal

I suggest you root and add (all the way at the bottom) line "ro.HOME_APP_ADJ=1" (without the quotes) to build.prop in /system
Problem solved.
Sent from my HTC Sensation Z710e using xda premium

no doubt there are many users on here who are quite happy to root their phone, or prepared to install "Spare Parts".
At my level of ability, I would appreciate being given information as to how to control this behaviour. I think the solution lies in being able to prevent some applications from running automatically on start-up and in effectively, that is, permanently, shutting down applications. I find that using task killers, the applications start running themselves again.
it does seem to me that the android system has a serious defect as no consumer is going to tolerate a situation where, every time one wants to carry out a task on the phone, one has to wait approximately 30 seconds. The level of documentation supplied with the system is quite atrocious.

ballyhooo said:
no doubt there are many users on here who are quite happy to root their phone, or prepared to install "Spare Parts".
At my level of ability, I would appreciate being given information as to how to control this behaviour. I think the solution lies in being able to prevent some applications from running automatically on start-up and in effectively, that is, permanently, shutting down applications. I find that using task killers, the applications start running themselves again.
it does seem to me that the android system has a serious defect as no consumer is going to tolerate a situation where, every time one wants to carry out a task on the phone, one has to wait approximately 30 seconds. The level of documentation supplied with the system is quite atrocious.
Click to expand...
Click to collapse
ballyhooo, I think you and I are on the same line on this.
There's definitely a bug there and I think HTC should be aware of it!!
I don't see the point for HTC to let everyone down the "root" avenue ... or may be I'm missing something.
How could we take it further?
All the Best

You do realise you don't need to be rooted to change launcher, right? It's as simple as going to the market and picking one you like.
Sent from my HTC sensation using Tapatalk

I know, but reading the various posts I understood it was one strong step toward fixing this ...
Sent from my HTC Sensation Z710e using XDA App

It's only installing one app, the only other alternative would be to rip sense out of the phone or somehow increase it's memory!
Sent from my HTC sensation using Tapatalk

Ok understood. I'll give it a try. Thanks
Sent from my HTC Sensation Z710e using XDA App

StuartTheFish said:
It's because there's not enough memory for it, forcing it to be closed and restarted. Rather common on these phones, and either you need nothing installed on the phone, or just use a different launcher that doesn't take as much memory to run. As soon as I changed launcher it runs perfectly. As soon as I change back the problem resurfaces.
Click to expand...
Click to collapse
BTW which one are you using?
Adw or another one?
Sent from my HTC Sensation Z710e using XDA App

I'm using spb shell 3d, but any other launchers will also work.
Sent from my HTC sensation using Tapatalk

[Q] Slow Sensation XE (ICS 4.0.3)

I have an XE that is extremely slow at doing everything. When I update apps, go through a menu, load my text messages, exit from a game. Even silly stuff like loading my contacts (and I don't have many). Sometimes after doing one of the above and go to return to my home screen, I get a white screen with the htc logo in the middle, followed by a loading screen. It's really annoying too as it can take a good 10 seconds until my widgets etc. are back and my home screen is responsive.
I updated it to ICS a few months back and it's been like it ever since. When gingerbread was on my phone I never really had any problems. It can't be memory as I have over half free, and I don't have many apps.
I'm quite disappointed because I moved from the iPhone, wanting something a bit more open and powerful, and I thought this was the perfect kinda phone for that.
I've looked around XDA to see if anyone else has the same problem, but I've come across nothing.
Any help is greatly appreciated

Why you don't install ARHD 6.6.7 (the last version actually)?

Perform a full wipe or use a custom ROM - you won't regret that one.
Sent from my customized HTC Sensation with TTP 2

Thanks for your replies! I think a custom ROM is best bet, and ARHD looks pretty awesome!
I think the stock ROM's just utter .. to be honest.
I don't think a full wipe would help, I did a factory reset a few weeks ago to no avail.
Thanks for your help anyways

Are a lot of your apps on the SD card? Try even getting a higher class card.
Sent from my HTC Sensation using xda app-developers app

PantsFullOfGuns said:
Are a lot of your apps on the SD card? Try even getting a higher class card.
Sent from my HTC Sensation using xda app-developers app
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That's what I was thinking, but the stock apps like text messaging and contacts are also slow, so..

Are you on Vodafone? The vodafone ICS update has that issue. One thing to try is to disable "fast boot" from the settings, switch off the phone, remove the battery and restart it.
Apparently bad hibernation files can cause that issue. Personally I ended up installing a custom rom to solve the issue. Vodafone has been very unresponsive on this issue which many have experienced!

Senstaion Keeps Turning off?

Phone keep randomly turning off, even with a full charge? Tried different Roms, but nothing changes? New battery doesn't do the trick? Me too, until I found a post on a Vodaphone site that said that multiple copies of HTC Sense was to blame, and that if you go into SETTINGS, then APPS, then select the ALL tab, scroll down to HTC SENSE and Disable the oldest one, then reboot, all my problems would be solved.....
And they have
Hope this helps somebody else and hope it's easier to find than the original post

Another thing that may be the culprit is that the battery is not connecting to the pins correctly. In which case a piece of paper can do the trick! Just lodge it above the battery so that it presses it firmly down onto the pins and you should see no more reboots!
Did the trick for me on several occasions

Did the pack the battery thing at first, and it did seem to work until I upgraded the battery to an Anker.....
Also, ROFL at my spelling mistake in the title. Was definately meant to say Sensation :nod:

XR33 said:
Phone keep randomly turning off, even with a full charge? Tried different Roms, but nothing changes? New battery doesn't do the trick? Me too, until I found a post on a Vodaphone site that said that multiple copies of HTC Sense was to blame, and that if you go into SETTINGS, then APPS, then select the ALL tab, scroll down to HTC SENSE and Disable the oldest one, then reboot, all my problems would be solved.....
And they have
Hope this helps somebody else and hope it's easier to find than the original post
Click to expand...
Click to collapse
Disabled it, see how it works.
Can you link to the original post on the Vodafone site?
Thanks

mardum said:
Disabled it, see how it works.
Can you link to the original post on the Vodafone site?
Thanks
Click to expand...
Click to collapse
Took some finding the second time round too lol - http://forum.vodafone.co.uk/t5/HTC/HTC-Sensation-crashing-constantly/td-p/1163449
Post 9 :thumbs:

Anyway, i disabled it since yesterday.
Everything fine so far.

Just had a random restart, the first one since I disabled old sense.
ARHD 7.3 stock kernel.
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 4 Beta

Had a couple more today.
Don't think disabling old htc sense does the trick bro

mardum said:
Had a couple more today.
Don't think disabling old htc sense does the trick bro
Click to expand...
Click to collapse
Only had two shutdowns in the last week and both those were after long gaming sessions in the mornings. That's quite an improvement compared to the 7 or 8 I was getting a day. Sorry it hasn't worked for you though.

Had a few more today too.
I am desperate and willing to try anything.
Maybe, I'll enable it and compare to how it was before.
I should probably get another phone (one S, one mini)

My brother has this problem as well. If you find a fix please tell me.
Sent from my HTC Sensation using xda app-developers app

Randomly restarting of Sensation it's Snapdragon problem, not software. Sometime it's PowerManager IC problem, but then You should see problem with battery level. Once- it's full, and while ago -almost empty etc. Same problem is with Amaze 4G and other with same CPU.

A friend of mine just started having this issue, after upgrading ROM.
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 4 Beta

My wife's used to have constant reboots daily, stock, rooted,then soff. All rebooted. Then I tried flashing in a certain order the worked with no more reboots.
1.full wipe
2.flash firmware(only once of course)
3.boot into recovery full wipe
4.flash rom
Sent from my T-Mobile myTouch 4G using xda premium

I only flash ROM, as I don't need to flash firmware every time.
I like ARHD ROMs. It happens even when I do full wipe and it laso started happening to a friend, who didn't have this problem before, same ROM as me.

kwaku85 said:
Randomly restarting of Sensation it's Snapdragon problem, not software. Sometime it's PowerManager IC problem, but then You should see problem with battery level. Once- it's full, and while ago -almost empty etc. Same problem is with Amaze 4G and other with same CPU.
Click to expand...
Click to collapse
Anyway to fix this?
Sent from my HTC Sensation using xda app-developers app

My post says to only flash firmware once but if u flash firmware then go back to recovery you'll notice it has an error mounting a partition and to perform full wipe. Also phone doesn't boot until wiping cache and dalvik. I'm just saayong what worked for me when I thought all was lost and tried every ROM
Sent from my GT-P3110 using xda app-developers app

I tried wiping cache and dalvik without any benefit regarding restarts/turn-offs.
Anyway, depending on the ROM I am using, sometimes I get random restarts, sometimes turn offs.

Well I suggest trying the method I posted. I know sounds like it won't do much but I'm I'm telling u I had reboots like crazy everyday and once I flashed in that order it stopped COMPLETLY. So make a back up and try to start all over with firmware and everything.
Sent from my Dark Unicorn Resurrected v4.1 using xda premium

OK, I will try that.
Anyway, I was on stock kernel and now I just flashed SebastianFM, see how this works, better or worse.
I'm also thinking about trying another ROM.
//LE: with SebastianFM's Overclocked Kernel, I already had a few restarts :-\