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New replacement HOX from ATT warranty 1.73

I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium

dkirchik said:
I just received my replacement phone from ATT warranty. Its on software version 1.73.502.1 71ORD
Its SN starts with HT25
Sent from my HTC One XL using xda premium
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Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.

I'd like to go ahead and confirm my experience here too.
The first four characters of my serial number are "HT24". It's not as recent as the OP's, but I'd like to think it's relatively new.
At any rate, I received a warranty replacement with 1.73.
Moreover, it came with SuperCID 111111 and the "re-locked" identifier. This doesn't particularly perturb me as it saved me a few seconds when unlocking. Yeah, I ended up with someone's leftovers with some newer parts.
Battery life on the replacement is around 5.5 hours of screentime with 30% brightness and LTE enabled. I think refurb is preferable since it's cosmetically pristine and every part has been tested more stringently than a factory original.

It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?

gunnyman said:
It's odd that they aren't being re locked and cid reset. Is refurbishment done by AT&T or the manufacturer typically?
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Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.

lowfatcreamcheese said:
Typically, refurbishments are done by the manufacturer. AT&T just serves as an intermediate in the process that makes sure you have a phone as quick as possible. Once they receive our broken phones, they have the pleasure of doing what we did not want to do - deal with HTC.
If you had to deal with the manufacturer directly, you would be looking at two to three weeks for a replacement device.
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good to know. I wonder why they aren't relocking the devices then.

seh6183 said:
Weird. Thats the newest hardware with the oldest firmware. Either way it doesn't matter as there is a root for everything right now. Good thing you got the latest hardware though.
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What makes the newer hardware better? I just picked up another replacement and it is the newer hardware.
Sent from my HTC One X using xda premium

I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason

rohan32 said:
I have HT23... guess I'm an oldie then :/ haha
I got it on launch day so I guess thats the reason
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I have launch day supply as mine was traded in 2 weeks after launch and it's an HT 24

HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2

Man.Droid said:
HTC refurbs them and AT&T is the distributor for warranty exchanges. You're lucky though... AT&T usually doesn't take devices that were tampered with.
Sent from my HTC One X using Tapatalk 2
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I've never had a problem with them not taking it.
Sent from my HTC One X using XDA

My warranty replacement also had 1.73 and HT24.
Sent from my HTC One X using XDA

Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
---------- Post added at 01:49 PM ---------- Previous post was at 01:49 PM ----------
Just got my warranty repair from HTC and the serial number starts MB. Bootloader is locked. It was relocked when I sent it in. Doubt it's the same phone. I'll check the imei when i get home.
edit: came with 1.73...while both of my One X sit at bootloader comparing the screen the MB (grey replacement) is noticeably darker than the HT23 (white)

SkizzMcNizz said:
I've never had a problem with them not taking it.
Sent from my HTC One X using XDA
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Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2

Man.Droid said:
Damn. I know our warranty exchange boots into boot loader and looks top to bottom for root access and such. If they find anything they'll deny exchange. Good for you though haha. Lucky.
Sent from my HTC One X using Tapatalk 2
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HTC or AT&T?
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SkizzMcNizz said:
HTC or AT&T?
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Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
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rquinn19 said:
Att I'm assuming. Got my phone back from HTC and they didn't say anything. ATT stores will vary.
Sent from my HTC One X using XDA
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I'm wondering if they will check my old phone when I send it back and then charge me for it.
Sent from my HTC One X using XDA

I have an ht 25 that came with 1.73 hm that's odd lol bought it first day
Sent from my HTC One X using xda premium

HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.

rquinn19 said:
HTC seems to be very understanding. Unless it's bricked or something directly related to unlocking the bootloader I doubt they care. And legally they can't. It's like taking your car in for warranty repair on the engine and they void the warranty because you installed better brake pads.
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I don't think I've heard of HTC turning away any devices that were bootloader unlocked. They're supportive of the power user.
Sent from my HTC One X using XDA

Got AT&T to replace my One X

Basically my WiFi signal drops and reconnects every 5 minutes, and sometimes I lose "4G" and all bars of service completely. AT&T told me to call HTC. The guy made me apply pressure to the back of the phone under the camera, and all of a sudden, my WiFi signal was strong and stable. He said I would have to mail them my phone, so I said no way, I'm not going to be without a phone for like a week or more, so I called AT&T, told them HTC told me it was a hardware issue not a software issue, so finally, after spending 2+ hours on the phone, AT&T is sending me a replacement phone.
Thought I would share this in case there are others in a similar situation.
Sent from my HTC One X using Tapatalk 2

You had to return your old phone though, right? I would do the same but I can't be without a phone

when you get sent a new one they send you a post paid sticker to put the old phone in. You don't go without.

Sounds like someone needs to start testing for the S-Off guys
Sent from my HTC One X using Tapatalk 2

SoberGuy said:
Sounds like someone needs to start testing for the S-Off guys
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agreed. :angel:

SoberGuy said:
Sounds like someone needs to start testing for the S-Off guys
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Are you saying I should test S-off on the phone I'm sending back to AT&T? I'm already worried about relocking the bootloader and flashing stock RUU before I send it back lol.
Sent from my HTC One X using Tapatalk 2

If you brick it they won't know.

acles003 said:
Are you saying I should test S-off on the phone I'm sending back to AT&T? I'm already worried about relocking the bootloader and flashing stock RUU before I send it back lol.
Sent from my HTC One X using Tapatalk 2
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Exactly what I'm saying. I'd bet they automate scripts to test so it's a one click, or get on chat and walk you through it step by step.
Sent from my HTC One X using Tapatalk 2

gunnyman said:
when you get sent a new one they send you a post paid sticker to put the old phone in. You don't go without.
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Oh awesome, I need to look into this then. Thanks!

I'd really look over the devices you get sent if I were you. They've sent me out 3 warranty replacements (waiting for the 4th) but I keep sending them back because they all have extremely noticeable defects. They said they will keep sending them until I get one that is in good condition. I don't have to argue with them at all. I wish I could go to a completely different phone but they won't do that.
Sent from my HTC One X using xda app-developers app

SkizzMcNizz said:
I'd really look over the devices you get sent if I were you. They've sent me out 3 warranty replacements (waiting for the 4th) but I keep sending them back because they all have extremely noticeable defects. They said they will keep sending them until I get one that is in good condition. I don't have to argue with them at all. I wish I could go to a completely different phone but they won't do that.
Sent from my HTC One X using xda app-developers app
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What is the process for this? I don't want to go into a service center to which there are several in my area
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Irish Enigma said:
What is the process for this? I don't want to go into a service center to which there are several in my area
Sent from my HTC One X using xda app-developers app
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Just call the AT&T customer service 1-800 number. Explain your issue, say you already did a factory reset, and they should offer to replace the phone.
Sent from my HTC One X using Tapatalk 2

Have a replacement phone coming in, will AT&T charge me for my current damage? Pics

Have a replacement phone coming in, will AT&T charge me for my current damage? Pics
I have a replacement due here tomorrow and I dropped my phone today. Will AT&T charge me ($504 i think) because of this body damage?
Hope not

Nah, I think you'll be alright. The most expensive parts are the glass/digitizer. Insurance claims are 200 bucks, but they'll probably just chalk this up to normal wear and tear, replace the case, and be done with it.

CollegeProfesor said:
I have a replacement due here tomorrow and I dropped my phone today. Will AT&T charge me ($504 i think) because of this body damage?
Hope not
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i'm not sure about att..
but htc they might...
they may just deny your warranty, because there are physical damage on the phone.
they denied mine, because i have a small crack on the case...

Is it a warranty claim or an insurance claim?
Sent from my Nexus 7 using xda premium

nooomoto said:
Is it a warranty claim or an insurance claim?
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Warranty

CollegeProfesor said:
Warranty
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From HTC America or through att?
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nooomoto said:
From HTC America or through att?
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I'm sure it's through att. I never contacted HTC for any warranty or otherwise

CollegeProfesor said:
I'm sure it's through att. I never contacted HTC for any warranty or otherwise
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Then you'll be fine. I've exchanged probably a dozen or so devices over the years and have never had anything but a smile and a new device from ATT.
HTC America is a very different story lol
Sent from my HTC One XL using xda premium

nooomoto said:
Then you'll be fine. I've exchanged probably a dozen or so devices over the years and have never had anything but a smile and a new device from ATT.
HTC America is a very different story lol
Sent from my HTC One XL using xda premium
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Sounds great, thanks! Device just came in, definitely getting a case. I love this phone the way it is though, so sleek

CollegeProfesor said:
Sounds great, thanks! Device just came in, definitely getting a case. I love this phone the way it is though, so sleek
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I just called in for a replacement and it should be here in 2 days. Do there refurbished replacements look like new and was it on the latest OTA or 1.85?
Sent from my SAMSUNG-SGH-I747 using xda premium

The phone was flawless. It was an HT25 running 1.85 but I updated to the latest version
Sent from my HTC One X using xda app-developers app

CollegeProfesor said:
The phone was flawless. It was an HT25 running 1.85 but I updated to the latest version
Sent from my HTC One X using xda app-developers app
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Well let's hope mine will be the same. I'm nervous. Lol.

Tiffany84 said:
Well let's hope mine will be the same. I'm nervous. Lol.
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Ive gotten nothing but perfect replacements from AT&T in the years I've been with them. I wouldnt worry

CollegeProfesor said:
Ive gotten nothing but perfect replacements from AT&T in the years I've been with them. I wouldnt worry
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Got my device in less than 24 hours. Phone was in mint condition and still on 1.85. I couldn't be happier.
Sent from my SAMSUNG-SGH-I747 using xda premium

Yay!

Amazon sent me new HOX with 1.85

I lost my one x I bought from the att store, and I neglected to purchase insurance. So I bought a new one from amazon 2 days ago. It arrived today with 1.85 installed. Havnt even put my att SIM in yet, cuz i'm afraid of an autoupdate.
I'll try rooting/unlocking/ROMing when I get home. Hope my misfortune ended up being a blessing in disguise.
Sent from my HTC One X using xda premium

Lucky. I bought a REFURBISHED and "UNLOCKED" HTC One X from a seller on Amazon.
It came in a AT&T box, with AT&T bloatware, and 2.20.
I think I'll return it. It isn't even unlocked...
EDIT: The screen also flickers every 30 seconds.

Cool
Sent from my HTC One XL using Xparent Purple Tapatalk 2

Ummm, good for you?

NJGSII said:
Ummm, good for you?
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Ummm, it wasn't meant as a gloat, but rather to let people know that amazon has 1.85's that are not warranty refurbs.
Thought it might be helpful information for others.
Sent from my HTC One X using xda premium

ChummyDays said:
AT&T has them too you know.......
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Every refurb I've seen since around last month have had 2.20 on it. Idk if HTC is updating when they are repairing them or if Att is manually updating them.
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mmapcpro said:
Ummm, it wasn't meant as a gloat, but rather to let people know that amazon has 1.85's that are not warranty refurbs.
Thought it might be helpful information for others.
Sent from my HTC One X using xda premium
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True, sorry about that.
Seemed like you were boasting. Figured Amazon who probably not be as apt to update the units they have sitting around. I got my replacement from a company that deals with AT&T. So I was expecting it to come with 2.20.

i picked up a 2nd one x today from costco it has 1.85.

Got my One X last thursday from Sams Club with 1.85

Add best buy mobile to the list because i got mine with 1.85 from my online order

I received a $49 refurb from AT&T wednesday with 1.85. Needless to say its rooted, unlocked and sporting Venom now.

Costco sent me one with 1.73 about a month ago

Where to buy 1.73 or 1.85 One X?

Anybody know where I can buy a new AT&T One X and be sure its not going to be the pariah that is v2.20?
Thanks!
Billy
Sent from my Nexus 7 using Tapatalk 2

Some people have had luck with amazon.

Luck of the draw.

I just bought three of them online on the at&t website... All three was refurbished though but still had 1.85
Sent from my HTC One XL using xda app-developers app

I ordered one from Amazon Wireless last week and it came with 1.85.

I got mine at Best Buy yesterday, they let me look at the boxes and I picked the oldest one they had. H25 serial number.
Sent from my One X using xda premium

People have reported in the past week or two, amazon, best buy, and Sam's club.
Sent from my One X using xda premium

Basically luck but only two weeks ago I ordered off Costco wireless store and got shipped with 1.73

What happened to yours???

18th.abn said:
What happened to yours???
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I dropped the damn thing and broke. I've got insurance through my credit card but I refuse to go back to an unrooted phone.
Sooo, short of living with the crack, I believe I have 3 options,
1. Find a rootable replacement to buy
2. Repair the screen myself
3. Buy a SGS3
#1 would be the cheapest for me, the easiest, and would be my first choice.... I just need to find one. Unfortunately, the way the insurance works, I cant buy a used one.
Thanks,
Billy
Sent from my Nexus 7 using Tapatalk 2

Buy a new one and trade somebody or sell it sealed and buy a used maybe.........cracked screens suck........sorry man:banghead:
Sent from my HTC One XL using Tapatalk 2

Had two in store replacements at Costco and got 1.85

I've got one, PM sent.

Thread moved to Q&A. Jeep you know better. :banghead:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice"
Sent from my Galaxy Note (i717), using XDA Premium.

Buy a new one from wherever and transplant the new phone's screen into your old phone if it happens to be one with the newer firmware... The One X is extremely easy to take apart.

I got mine from Costco early Oct FWIW. They must have some old stock or something
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I just got a refurb from AT&T yesterday that is 1.85.
Sent from my One X using xda app-developers app

JeepFreak said:
Anybody know where I can buy a new AT&T One X and be sure its not going to be the pariah that is v2.20?
Thanks!
Billy
Sent from my Nexus 7 using Tapatalk 2
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no need to look anymore :laugh: http://forum.xda-developers.com/showpost.php?p=33178597&postcount=1