Database Info

Power button Depressed?

LOL OK depressed seemded like a good word at the time. But really it seems further
in or lower especially with ny case on, same goes for the lower volume button. I guess from reboots. Would you try and get it replaced or just take the chance that it will continue to work?

blueis300 said:
LOL OK depressed seemded like a good word at the time. But really it seems further
in or lower especially with ny case on, same goes for the lower volume button. I guess from reboots. Would you try and get it replaced or just take the chance that it will continue to work?
Click to expand...
Click to collapse
They will replace it for you, just tell them that one of the buttons is no longer working. It's a warranty replacement, I had to get mine replaced because the vol- button wasn't even a button anymore and had to be jammed in to be "pressed".

I use the silicone case, so I don't have a problem with the button...
Sent from my ThunderBolt using Tapatalk

mines be depressed for a couple months. too lazy to unroot

blueis300 said:
LOL OK depressed seemded like a good word at the time. But really it seems further
in or lower especially with ny case on, same goes for the lower volume button. I guess from reboots. Would you try and get it replaced or just take the chance that it will continue to work?
Click to expand...
Click to collapse
It really seems to be hit or miss. My first thunderbolt's buttons sucked. This one is great. I dropped mine in the **** bowl... :-(

Just replaced mine today for the same reason. It was that way out of the box. I checked everything on this one to make sure it was up to par before I walked out of the store this time. Every phone has its quirks, any one who says otherwise is jaded..

I kinda feel like an idiot for being so picky but I do have the warranty. I called on the phone and they said I had to go into the store. Guess it cant hurt to try atleast its under warranty until feb. of next year.

Mine is also "depressed" lol when they replaced it, did they give you a CLNR or a brand New tbolt?
Sent from my ADR6400L using XDA App

If its after 14 days you are gonna get a CLNR.
abulak said:
Mine is also "depressed" lol when they replaced it, did they give you a CLNR or a brand New tbolt?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse

JBAeroEngineer said:
mines be depressed for a couple months. too lazy to unroot
Click to expand...
Click to collapse
Seriously?? I'm unrooting right now to send mine back. It takes all of 10 minutes. No slower than flashing ROMs.
It's a hardware defect 99.9% of the time. You're foolish to not take advantage of warranty replacement while you have it. Come on, man!!

CanesDrew said:
Seriously?? I'm unrooting right now to send mine back. It takes all of 10 minutes. No slower than flashing ROMs.
It's a hardware defect 99.9% of the time. You're foolish to not take advantage of warranty replacement while you have it. Come on, man!!
Click to expand...
Click to collapse
If they'll do it in the store, sure, I'll get around to it. Sometime before April.

blueis300 said:
I kinda feel like an idiot for being so picky but I do have the warranty. I called on the phone and they said I had to go into the store. Guess it cant hurt to try atleast its under warranty until feb. of next year.
Click to expand...
Click to collapse
Call them up and tell them that it only works if you press it in with a pen, or if you basically use all your strength just to get it to register as a "push". You shouldn't have to do anything extra just to get your phone to turn on. They tell you to go to the store because they were some lazy ass rep who didn't want to do anything. Just call back, politely explain that it's almost impossible to turn your phone on because of the power button situation (throw in some good acting skills too), and that you would like a replacement as the phone is still under warranty. If they say no, ask to speak to a supervisor, explain again, and they will replace it for you.

Ok new phone on its way. He also said a new software update was coming today(lol). They are really limiting the time you used to have for returning the phone. Used to be 15 days I think and now down to 5 days.

They dont use fed ex they used usps hmm never seen that. Well the one I got was just as bad as the one I sent it so they are sending another one. I used to be able to use my case with it but these refurbs suck.

HTC Sensation "BRICK" after S-ON

Hi, a little story about my Sensation....
First if I make some mistakes please excuse me I am an Austrian
So, where i should start....
First I want a S-OFF and it works ok than I installed a the rom manager from the market and the app says i have no root acess ok so I thought it is too stubid for me and I thought it isn required for me to have a Custom Rom or root and so i want to set it to S-OF
ok I set a SuperCID no problem it has worked
after that i have used an Tutorial from a German forum...
yes and in the end of the tut were i should reboot the bootloader the Sensation bricked! Now I know my mistake i didn't haven't flashed the stock rom bevor!
so now the situation is like that:
the phone is dead no reaction and no backlight but only at one time it turned on the backlight as i put in the battery and than i pluged in the usb than the backlight turned off and i can't make the backlight on.... yet
when i plug in the usb the device is shown in the device-manager in windows..
I don't have any plan...I think it's that an it shut go to HTC-Support!
greets Blacki

no one has an idea now the same happend to another user in the german forum

What is shown in device manager of Windows? Please state the exact text shown. Thanks!

there stands "qhsusb_dload"
I've read some sites in the thread with the S-OFF/ON Tutorial and there is also a guy who has the same problems!
greetz Blacki
edit: I think it's totaly bricked I think I will bring it back to my dealer and say that it cames dead out of the box because it's only 3 Days old -.-

Blacki888 said:
there stands "qhsusb_dload"
I've read some sites in the thread with the S-OFF/ON Tutorial and there is also a guy who has the same problems!
greetz Blacki
edit: I think it's totaly bricked I think I will bring it back to my dealer and say that it cames dead out of the box because it's only 3 Days old -.-
Click to expand...
Click to collapse
Briked device...
Mine is bricked too. Sending HTC with the hope that they can reflash everything and it will come back to life.

Return it you will probably get away with it htc will just ref lash and return to you,

So you can't boot into bootloader or recovery? I.e., pull battery, put it back in, and turn on while holding power and volume down?

Rumball said:
So you can't boot into bootloader or recovery? I.e., pull battery, put it back in, and turn on while holding power and volume down?
Click to expand...
Click to collapse
I've tried a hard reset and also to come into the bootloader and the battery stays out over night! No chance
So you guys think I have a good chance to get it fixed for free?
I don't know but it's possible that I get a new device because here in Austria HTC has an service partner so they don't fix the devices by themself so I think HTC will change the device before they must pay the company to fix them! I really don't know I hope it will get fixed for free because it's 4 days old
greetz Blacki

Try, If you can, To Run the RUU. Because what you did semi-bricked your device. Not totally bricked. Just try to turn on IF you can and Run the RUU! This same thing happened to me when i tried to install a custom font!

I've tried it when i run the RUU.exe than it says Error 170 I think it's an connection error and i've tried it to reboot etc. etc. with "adb" but it always say "waiting for device"

Blacki888 said:
there stands "qhsusb_dload"
I've read some sites in the thread with the S-OFF/ON Tutorial and there is also a guy who has the same problems!
greetz Blacki
edit: I think it's totaly bricked I think I will bring it back to my dealer and say that it cames dead out of the box because it's only 3 Days old -.-
Click to expand...
Click to collapse
With all due respect, people like you are the exact reason why we had an encrypted bootloader to begin with....to protect HTC from having to foot the bill for people who want to tinker with their phone, brick it, and then swap it for a new one as if the product was defective (leaving them to eat the cost). Quite frankly, this is ridiculous. It doesn't matter that your phone is 3 or 4 days old. If I buy a car and crash it within the first 3 or 4 days, should the dealership have to swap my car out? You knew the risks of what you were doing when you started the process (if you didn't then that's your fault for not reading), if you weren't willing to accept those risks then you shouldn't have done it. I hope you get your phone working, but if you aren't successful in fixing it, don't try to pass the buck off back to your dealer by lying about the phone coming out of the box dead. Take some responsibility for your actions. Remember it's dishonest actions like these that led to the locked bootloaders to begin with. Next time flash with care and make sure you read and understand what you're going to be doing BEFORE you start.

mysterioustko said:
With all due respect, people like you are the exact reason why we had an encrypted bootloader to begin with....to protect HTC from having to foot the bill for people who want to tinker with their phone, brick it, and then swap it for a new one as if the product was defective (leaving them to eat the cost). Quite frankly, this is ridiculous. It doesn't matter that your phone is 3 or 4 days old. If I buy a car and crash it within the first 3 or 4 days, should the dealership have to swap my car out? You knew the risks of what you were doing when you started the process (if you didn't then that's your fault for not reading), if you weren't willing to accept those risks then you shouldn't have done it. I hope you get your phone working, but if you aren't successful in fixing it, don't try to pass the buck off back to your dealer by lying about the phone coming out of the box dead. Take some responsibility for your actions. Remember it's dishonest actions like these that led to the locked bootloaders to begin with. Next time flash with care and make sure you read and understand what you're going to be doing BEFORE you start.
Click to expand...
Click to collapse
I agree completely. And, this also supports my thread that was removed. People dont need to be doing all this S-OFF and S-ON business for a measly bloatware removal project. If you dont intend to flash some ROMs and KNOW what you are doing in the process, you need to go the temp root method and spend time reading and understanding. That said, Id bet money that someone here can figure out how to fix this phone, so dont go talking about ripping off HTC when you should be waiting for someone here to help you fix the problem.
Matt

is there any way to fix it

There is some sense in the comments about HTC/dealer footing the bill, it's not their fault.
However we all hate insurance companies, don't we? Like the ones who declined to pay for the houses of those poor people in the states who got hit by a hurricane or the ones who insure your car and then should something happen, they want some crazy excess and raise the insurance, never mind it was hit on a parking lot when you weren't even there.
This is very dishonest and you should not do it, however it came to my mind and I decided to share it.
You can fix your phone by getting a phone insurance, then wait for say a while until you can claim from it and then dump the phone in a) the sink, b) bucket with household bleach + hot water or c) a river, wait for an hour and it's ready

freakzone said:
There is some sense in the comments about HTC/dealer footing the bill, it's not their fault.
However we all hate insurance companies, don't we? Like the ones who declined to pay for the houses of those poor people in the states who got hit by a hurricane or the ones who insure your car and then should something happen, they want some crazy excess and raise the insurance, never mind it was hit on a parking lot when you weren't even there.
This is very dishonest and you should not do it, however it came to my mind and I decided to share it.
You can fix your phone by getting a phone insurance, then wait for say a while until you can claim from it and then dump the phone in a) the sink, b) bucket with household bleach + hot water or c) a river, wait for an hour and it's ready
Click to expand...
Click to collapse
What does a device insurance company such as Asurion or SquareTrade have to do with the actions of some home/car insurance company? NONE. This is like saying, since someone in your family did something dishonest, I get to rob your house, because you're all relatives.
It's insurance fraud that causes all of us to pay those higher rates and have to endure so many hassles.
If it's wrong to send it to HTC claiming it came out the box broken, then it's wrong to commit insurance fraud too. This is not a case where the device had a hardware defect that had nothing to do with the bootloader being unlocked. So there's no gray area on this one.
I can't say I've been honest every day of my life, but let's not act like one form of fraud is more noble than another form of fraud.
Let's find a legit way to resolve this issue. And the legit way is, for the device owner to take it to a repair shop and be honest about what happend and pay for help, or send it to HTC and be honest about what happened and pay for service. Whatever fee will be less than the price paid for the Sensation by far I'm sure.

Im willing to bet that the fee to repair it from HTC will be less than the insurance + deductible from an insurance company.
Matt

It was intended to be a joke, thus the smiley, sorry guys
I am generally against crime, including insurance fraud

mrg02d said:
Im willing to bet that the fee to repair it from HTC will be less than the insurance + deductible from an insurance company.
Matt
Click to expand...
Click to collapse
I agree, it probably will be cheaper to just be straight up with HTC and pay their fee.

Darnell_Chat_TN said:
I agree, it probably will be cheaper to just be straight up with HTC and pay their fee.
Click to expand...
Click to collapse
i am sure they will find out so yeah

[Q] Last hope: Desire S stuck in bootloader S-on

Hello,
My Desire S froze when updating Skype 2 weeks ago.
Removed battery. Phone stuck on HTC logo.
Went to bootloader for hard reset. When hard rest chosen phone freezes.
Went to recovery, phone starts recovery. Black screen, green icon. Then goes dark. Starts to vibrate 6-7 times. Then remains off. Battery out, battery in. Back to HTC logo again.
Laptop recognized phone when plugged in with fastboot mode. Under device manager (win 7) "HTC phone".
I bought the phone in Thailand, but am now in Philippines where there is no HTC repair center.
I managed to find RUU_Saga_HTC_Thailand_1.35.1113.2_Radio_20.28d.30.0805U_3805.04.02.01_M_release_183327_signed
Which matches my phone. However when trying to install the rom, the above app freezes on "restarting bootloader". I've left it there for over an hour.
I've tried ADB, but it's not picking up the phone.
I'm guessing either of the above can't load, as the phone is S-on.
But I cannot go S-off as I can't get the phone to boot, or any of the above software to find the phone. Again, windows is picking up that there's a HTC phone plugged in.
I've tried everything I know, and am at my wits end into thinking the phone is finished.
Can anyone help with something I may have overlooked, or have a suggestion to bring this back to life?
Thanks

It's most probably a hardware problem. There's a high chance that your phone's emmc chip is fried when u remove the battery. it's common in htc due to the phone design. My phone encountered same thing 2 weeks ago. sent for repair and they change the mainboard. I was lucky they ignored that my phone was S-on(warranty voided)

I was thinking hardware last week after everything was failing. But as it was still booting to fastloader, and being picked up via usb was holding out hope it might just be the s-on preventing me from putting on a new rom. And not a mainboard gone.
Flying back to Thailand for the warranty would cost the same as buying a new phone ...
If taking a battery out when a phone is frozen fries a mainboard on HTC ... I doubt I will buy one again.
Looking at Galaxy 2. But also having doubts due to wifi reports and overheating screen. Can't afford another dud smartphone.
If anyone's got anything else to get this thing up to see if the mainboard is indeed dead, or it's something else, do make a suggestion please!

I have same problem like this before and it's really pain in the a#$. Also, there is one HTC service center here in the Philippines, check it out on HTC site.
Sent from my HTC Desire S using XDA App

Thanks MarlX
Yes, I've been in touch with HTC repair center in Manila via phone and email. I've been waiting for reply for over one week now!
I'm not in Manila, which would mean using fedex to send it up to them. Then bank transfer to pay for repair and shipping back.
If it is the Motherboard that's gone, all the above will probably cost more than a new phone
But I won't know until HTC Manila actually bother to reply!?!

so what was the Problem is it becoz of Skype?

no,this problem happens if you pull the battery out when installing apps
the emmc chip is probably dead,if so you need to send it for warranty or replace the emmc chip yourself

Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc

Just to bad that you did not bought it here. My phone died two months ago (used it only for a month), sent it to the store and they've sent it to service center (in Manila). Had to wait for a month for them to fix it. Motherboard issues I think. Good thing I still have warranty.
Sent from my HTC Desire S using XDA App

DDesires said:
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Click to expand...
Click to collapse
yeah,this is really bad
but mine has been working for 3months without any problem,& the customer support here is good
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info

There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk

kartkk said:
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
Click to expand...
Click to collapse
Thanks kartkk. I wouldn't know where to begin with the physical replacement of the eMMC chip. Not even sure I can buy one around here.
I might call HTC Thailand and ask if I can send it to them via DHL or the like.

Numline1 said:
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"

BTW if anyone can point me to a step-by-step on how to determine if the eMMC chip is fried or not, I would appreciate it.
I read the above link. But don't know how to get to that stage!

Apologies I see he was connecting via adb-shell. I've tried connecting via adb and it's not seeing the phone....
Which I think is half the problem.

DDesires said:
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
Click to expand...
Click to collapse
try searching on ebay for sandisk mmc (or any other brand just dont get the same one used on the DS)
its always dangerous to pull the power from any device which works like a pc even in a pc pulling the power out while the device is on can harm the hardware &/or software i know many people who damaged their pc from pulling the plug while its on

Best to my knowledge it was an emmc chip that was recommended to be replaced. Not an MMC.
While removing "power" abruptly from any electronic device is not recommend, one is sometimes left with no choice. Complete device freeze, no buttons working etc.
There is also a destine difference between a PC and a mobile phone. Though, it must be said from my point of view: today's Android phones, are very reminiscent of old windows 95/98 OS's in terms of stability and hardware issues.

Just got a used slide, and it's acting wonky.

I picked up one of these off of a lady for $20; it was missing the back cover and battery, but it was in pretty decent cosmetic condition, so I figured I could sell the
parts to break even at worst, haha.
Anyway, I finally got a new battery yesterday, and the phone is acting funny.
So far I've noticed:
1. Microphone doesn't work. Any apps that use the microphone won't work either.
2. No sound whatsoever. Headphones, speaker, back speaker not a squeak.
3. It can't use flash because of the "cold weather." That just sounds silly, haha.
4. Camcorder immediately shuts off when I try to record. (Camera works perfectly though)
5. Won't charge. It will charge for about 20 seconds before it stops charging. The LED will then alternate between orange and green blinks.
6. Won't connect to the computer. This might just be a problem with the drivers, but the computer doesn't even seem to recognize its existence. The phone will "charge" though. (until the LED starts blinking)
7. Will shut off randomly. I usually don't notice when though.
8. Power button is often unresponsive, when waking the device up or even when booting up.
9.Genius Button Useless, although that might just be the microphone.
I first suspected water damage, but what I think is the indicator, the water sticker above the SD card slot, is white. However, I noticed a VOID sticker on the bottom left screw of the battery compartment.
Does anybody have any idea as to what the problem could be? Is it perhaps
software-based? Any suggestions at this juncture would be greatly appreciated.
Cheers.

Hardware fault of some or many sorts.
For connecting to the computer, it may be set to charge only in settings, so then it wouldn't recognize it.
The white water indicator would turn pink or something if wet - so that's good.
The void sticker is good too - it's something HTC puts on a screw to tell if the device has been opened up.
If the void sticker isn't punched, and the water indicator is fine, then i'd suggest calling HTC and seeing about a warranty exhange.
Explain your problems, and that it's not wet and hasn't been taken apart, and they will tell you if the phone can be sent in based on the serial #.
It just might be in warranty period and they'll fix it for you.

Thanks for the suggestion, but I believe the warranty is not transferable. :-(
I think I'm just going to put it up on craigslist/ebay as-is. Seeing as
I paid so little, I'm sure to break even. 8 )
Thank you again!

enjoymoosic said:
Thanks for the suggestion, but I believe the warranty is not transferable. :-(
I think I'm just going to put it up on craigslist/ebay as-is. Seeing as
I paid so little, I'm sure to break even. 8 )
Thank you again!
Click to expand...
Click to collapse
The HTC warranty is by device.
I needed warranty service on a doubleshot that one of the LED lights died in. I was at least the third owner of the device for sure. I bought it from another developer who bought it secondhand from a person.
HTC fixed it and sent it back to me. All it cost me is shipping to get it there, they fixed the light for free, and sent it back to me at their expense.
The device is guaranteed against defects not your fault for a certain amount of time - doesn't matter who's hands it happens to be in when the problem occurs.
For the money you spent to get it, another couple of dollars in shipping to get a good, working phone, i'd at least call and see were I you.

Is that so? I actually read their warranty policy, and I must have
misunderstood the legal speak, haha.
Thank you again. I'll give them a ring right now..

enjoymoosic said:
Is that so? I actually read their warranty policy, and I must have
misunderstood the legal speak, haha.
Thank you again. I'll give them a ring right now..
Click to expand...
Click to collapse
OT, but it's of interest to me. Is that a panda trueno? or a panda painted s12? Either way, I approve! I own an S12 and I get asked all the time if it's a corolla...

If you can't get it fixed or sell it for any reason, I'd be happy to take it off your hands for more than you paid.

@silverton It's an AE86 yup. I don't actually own one though; they're money pits, haha. Drifter tax. My mother actually owned an S12 when she was pregnant with me. Apparently she was "accidentally" drifting and hit a wall. Must explain why I'm so messed up in the head. 8 )
It's a pity the S12 never got the aftermarket support the S13/S14 did/does. Beautiful car.
@IBTokin I actually managed to sell it on Ebay for nearly $140 yesterday,
but thank you anyway. (-:

Screen Failure

Wow it has been a long time XDA, how is everyone?!
Anyways...last night as I was reading a text message my screen suddenly turned off and won't turn back on. Before this the screen showed no signs of damage, no artifacts and no tinting issues. The phone has never been wet and never been dropped. It is an unlocked Snapdragon model purchased directly from Samsung the day it was released.
The screen seems to still respond to certain things:
-Battery charge sound plays when plugging the phone in
-Holding power down seems to lightly vibrate the phone
-Putting S pen back into place vibrates the phone
-Calling my phone works (ringtone plays) but nothing appears on the screen
-Randomly tapping the screen like a mad man will make the texting noise
I've tried every button combo (felt like I was playing a **** flute) and I have tried plugging it into my PC but it does not recognize it.
Anyone else hear of issues like this?
Any recommendations before it goes back to Samsung?
Thank you for your time

Try a hard reboot with the control keys.

blackhawk said:
Try a hard reboot with the control keys.
Click to expand...
Click to collapse
Unfortunately nothing seems to work

Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.

blackhawk said:
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
Click to expand...
Click to collapse
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?

WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.

MrMike2182 said:
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
Click to expand...
Click to collapse
Thank you, I'll be sending it out today.

WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...

blackhawk said:
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
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Click to collapse
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.

WangLung said:
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
Click to expand...
Click to collapse
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing

TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I don't think that is helping the OP.
Let's wait and let him tell what happens...

blackhawk said:
I don't think that is helping the OP.
Let's wait and let him tell what happens...
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Click to collapse
Just my experience. But it happened. It sucks majorly.

Just a quick update.
I sent the phone out on the 16th, it took 3 days to get from Hawaii to Texas.
On the 20th it was inspected and repaired (LCD issue) I am expecting the phone to be back in my hands on Friday the 23rd.
Samsung didn't ask me anything nor did they give me any issues.
When the phone returns I will take a closer look and let you guys know.

TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I'm sorry that happened to you.
I just received my phone in the mail. Everything seems to be working fine.
Apparently they had to switch out the screen and the bottom firing speaker.
I'll post some pictures the next chance I get, now I just need to reapply a screen protector and I'll be good to go.

Yay

Awesome mate