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WTF is wrong with this phone?

Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.

Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App

I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.

Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App

GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Click to expand...
Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.

You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.

This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.

I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2

I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.

At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.

GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
Click to expand...
Click to collapse
Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.

Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App

[Q] DEAD Sensation...

I've had my Sensation for a week or so now... rebooted it earlier on, and now it's totally dead. Won't power up, won't charge, or anything.
Any recommendations of anything to try that I might not have tried? I've got a good background in this kind of technology, so I've tried the usual stuff - battery removal, leaving plugged in, holding buttons for longer etc...
Is there a trick that anyone's found?
If not, should I go back to '3' to replace it... or should I go to HTC and see if they'll replace with a nice S-OFF unit??
Thoughts please?

volume down and power button together and see if you can get recovery screen up and do a factory reset

Hi Gavin
Sadly it needs something more than that - that was the first thing I tried, thinking it might be software related.
Even tried leaving the battery out overnight before trying again, that didn't work.
What I have found, now, is that if I plug in the charger FIRST, and THEN connect the battery, I get an orange LED. I thought this might mean it is charging, but no, because when I unplug the charger again, the orange LED stays lit, and remains so until the battery is removed again.
I don't recommend trying this yourself, because it does say somewhere in the literature, NOT to apply power, without the battery being in place. I just figured, it's already dead, so it might do something different!
What I'd like to know / find out, is if there's a real "hardware" reset switch/button... my Toshiba TG01 had some hidden PCB pads which would allow different booting modes, etc... somethign like that I think it needs. I'm going to have to get a new one ANYWAY, but it'd be good to know what happened to this one, first!!

Sounds like a hardware issue to me (maybe motherboard failed, that was an issue with all previous HTC devices)

Put it on charge without the battery. Now with a paperclip hit the +- pins for a second. After that unplug it and put battery in and normally charge it. Friend of mine did this with his Sonyericsson and it worked. Otherwise send it back to htc.
Sent from my HTC Sensation Z710e

Ok, I've spoken to HTC, and as it's within the first 28 days, the onus is on 3UK (Hutchinson3G) to replace the handset.
Spent over an hour in store with them this morning, trying various things, and they decided that they would replace the handset. Except they then realised that they won't replace handsets which were from 3 'direct'.
So, I figured, can't hurt to try the 'shorting' method - I would again, out of a background in electronics, say DO NOT TRY THIS METHOD, UNLESS IT'S A LAST RESORT! IT COULD SERIOUSLY DAMAGE THINGS.
Now, instead of a constant orange light, I've got a flashing orange light.
Still no actual operational power though.

Thinking about it
This reminds me of a laptop I used to have - it had a "Quick Boot" feature which relied on stuff in the boot-area of the hard drive. Back then, I had a 'less-than-legitimate' copy of Windows 7, which used a boot-modifier to work as "genuine".
That laptop would, on occasion, refuse to power up for hours, and sometimes days at a time - and I traced that down to it being an issue relating to the loader software in the boot area of the HDD.
I wonder if this is a similar issue on the Sensation - an exception in the "quick boot" that makes it think there's still quick-boot data, even though there isn't, because the battery's been out. It's all hypothetical, but interesting to know how these things tick.
And who knows, maybe 3UK will send me an S-OFF unit in replacement.

i honestly dont know why you would try shorting your phone thats still under warranty. Are you trying not only to fix your phone, but also void your still current warranty?
take it back. get it replaced, and stop trying mcgyver tricks. Its just not needed.

Leigh,
Thanks for your concern for my handset. Personally I'd say having a brand-new, week-old handset to fail completely and spectacularly is 'not needed', either (!) But, really, any of the above actions, which were given to me in good faith, were up to me to use, or not use. I made a calculated decision based on i) the current level of operability of the handset ii) the likelihood of any action taken voiding the warranty iii) the likelihood of my receiving a new handset under said warranty. I hoped I made it clear enough that anyone who would even THINK to consider performing the above procedure would also make such a calculated decision.
I don't know who McGyver is, but you'll notice that I did put a warning in my post stating that others shouldn't try it... chances are it would cause damage to the phone's power management, at the very least, it's cause wear on the voltage regulation side.
That said, there are times when simply shorting devices *can* work as said devices can hold small amounts of charge which can be dissipated with a short, a reverse polarity or otherwise. The cavaets being - a) it's already totally and completely dead, short of it going in flames, it cannot be made worse; b) the shorting (or other action) is momentary - the smallest fraction of a second.
Yes, it's under warranty. Yes, they're going to replace it. If we wanted to go into the whole matter of ethics, *if* I were the manufacturer, and I had proof that someone had done the above steps to their handset, NO, I would not honour the warranty. But I'm not, they don't, the handset already more-than-likely has a mainboard failure, so I was prepared to take the risk.
Eventually, the Service Manual for the device will be released, and this will help with matters of apparent hardware failure. In the meantime, it's a learning curve for everyone, and if I could help that curve at all with my dead handset, in the knowledge that a new one is coming, that's what I hoped to do.
Again, for all clarity, safety, etc. I am not advocating, or recommending the actions detailed above, or ANY other action other than in accordance with the user manual which was provided to you with your device. Do ANY of the above STRICTLY at your own risk, and on your head be it.
If anyone else has any ideas - "McGyver" or otherwise (who is he?!) - that won't obviously cause warranty-replacement issues, I would be happy to try them in the hope of furthering the knowledge of this new device. I'm grateful for any help, and for any chance to increase the small amount of knowledge we already have on this device.

McGyver is a character in an old American TV show from the 80's.He always got into impossible situations and always had some tricks up his sleeve like making a laser out of a package of gum,a paperclip,and a match.
Sent from my HTC Sensation 4G using XDA Premium App

maybe it's the battery
I hat the same problem on my TG01, at the end it came out the Li-ion was all draind and my TG01 would not Charge it anymore.
not eaven in an external Charger
New battery was the only solution.
Maybe it's the same problem you have.

Hi GhostRider
I remember the days of the TG01 - turned out a decent handset, in the end.
I'd hope it's not a faulty battery on a week-old handset - although I don't have another battery to test it with, so I suppose it's possible that it was manufactured as faulty.
My new handset replacement arrives on Tuesday though... but I'll keep checking here to see if anyone wants me to do anything with this one in the mean time.

Had my first Sensation for a week and then it beeped and died just like yours. All I did was swap the battery and plug in the charger. Still nothing. Called TMO and got a replacement.
I think even if you managed to do CPR and get it back up the fact it died in the first place indicates a serious problem. Personally I'd rather have one that's reliable.

I would be excited if my sensation bricked, I've been trying to brick it for a few days. sadly no luck. If it is bricked tmobile atleast will replace it with another, that's atleast another chance at getting s-off.
Mine did what yours did the other day. I thought it was ****ed. I took battery out for 5 and after that put it in and charged for ten minutes. Sadly, it worked fine after that.

samnada said:
Still nothing. Called TMO and got a replacement.
Click to expand...
Click to collapse
s-off i hope?

My replacement is due around 1330h (UK time) today.
I'll let you know the status of the new phone when it comes.
I'd bet a beer it's *STILL* S-ON though...
Here's hoping!!

Ok, my new Sensation has arrived.
PYRAMID PVT SHIP S-ON RL
HBOOT-1.17-0011
eMMC-boot
Jun 2 2011,22:31.39
Oh well. At least there's perma-temp-root for now
I've followed this course to its natural end, however, I appear not to be the only one with the 'dying sensation' problem... so might be good to keep this thread alive?
Cheers all

Phone keeps randomly powering off!

Hi, been away from the forum, as i have just got back from holiday
i am having a prblem with my desire.. i went to florida, left my phone at the theme parks, desire s, zte blade, ipod touch in the car for 8 hours in around 30-40 degrees. since then, my desire s has been faulty.
my touch, and zte work fine, but my desire has a major problem now. it works normal in use, but when i lock it and put it into sleep mode, when i try to unlock it , it will start up the whole phone again. basically, it powers off on its on randomly in sleep mode.
The problem is really annoying. it is also very common on the desire hd..
http://www.google.co.uk/search?sour...360GB360&q=htc+desire+hd+randomly+turning+off
Im running leedroid port from dhd. i thought the rom was the problem, but it isnt. i flashed other roms, hydrogen, but the problem still exists. shoud i test the stock unrooted ROM?
i dont think it is a software fault anyweay. the phone was working fine for 2 weeks running leedroid, then suddenly i have the problem now.
i have emailed htc, and awating a reply now. so will i need to get it repaired? or replaced as a faulty unit?

Hmm.....does sound like the heat has done it in....damn!
Although there are plenty of other countries where the temp is close to this all the time, you would have thought....
Try installing close to stock ROM with no apps installed, (Yes perform wipe). I'd suggest installing battery moniotr widget and get iot to log full details (including apps), force log in sleep mode so that you can at least see when it dies and what temp it's at when it does and what apps are running at the time.
Although does sound like warranty return issue (at least this way you get a new motherboard and possibly even a new device)...(you might want to check the recommended running temp levels in the warranty book first - just so that you get your story straight)
Positive note: at least its still functioning so that you can re-install RUU etc and mask S-OFF before returning it?
ps
Mines done this a couple of time over the last few months...although I always figured that I've hit the buttons in my pocket?

ben_pyett said:
Hmm.....does sound like the heat has done it in....damn!
Although there are plenty of other countries where the temp is close to this all the time, you would have thought....
Try installing close to stock ROM with no apps installed, (Yes perform wipe). I'd suggest installing battery moniotr widget and get iot to log full details (including apps), force log in sleep mode so that you can at least see when it dies and what temp it's at when it does and what apps are running at the time.
Although does sound like warranty return issue (at least this way you get a new motherboard and possibly even a new device)...(you might want to check the recommended running temp levels in the warranty book first - just so that you get your story straight)
Positive note: at least its still functioning so that you can re-install RUU etc and mask S-OFF before returning it?
ps
Mines done this a couple of time over the last few months...although I always figured that I've hit the buttons in my pocket?
Click to expand...
Click to collapse
Cheers Ben! Love how your always here to help!
I'll try installing battery monitor widget , and go back to stock, s-on
So do you think it was the heat that damaged the phone? My ipod touch and zte blade were left in the car, but they work 100% fine
I've checked the warranty thingy, it says do not expose battery to 60 degrees or higher.
But to be honest, I dot really know how hot it could get in the car... Florida is very hot!
I'm just waiting for a reply from HTC now
The phone works fine everywhere else, its just this problem.. I tried cooling the phone by switching it off and taking the battery out, and leaving it for an hour.
The thing with this problem, is that it is entirely random! It sometimes last ages in standby before the problems occur, or within 10 minutes.
How can I prove it to HTC??
I wouldn't worry too much about your phone doing the same once in a few months or so
Mine is happening at least 6 times a day!!
I'll try to keep the thread updated to how it all goes
Cheers Ben
Sent from my HTC Desire S using XDA Premium App

olyloh6696 said:
Cheers Ben! Love how your always here to help!
I'll try installing battery monitor widget , and go back to stock, s-on
So do you think it was the heat that damaged the phone? My ipod touch and zte blade were left in the car, but they work 100% fine
I've checked the warranty thingy, it says do not expose battery to 60 degrees or higher.
But to be honest, I dot really know how hot it could get in the car... Florida is very hot!
I'm just waiting for a reply from HTC now
The phone works fine everywhere else, its just this problem.. I tried cooling the phone by switching it off and taking the battery out, and leaving it for an hour.
The thing with this problem, is that it is entirely random! It sometimes last ages in standby before the problems occur, or within 10 minutes.
How can I prove it to HTC??
I wouldn't worry too much about your phone doing the same once in a few months or so
Mine is happening at least 6 times a day!!
I'll try to keep the thread updated to how it all goes
Cheers Ben
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
Hello,
Could have been the heat, but could simply be a faulty motherboard....either way a new device might be a good thing, 1/2 way through your warranty period.
Don't know how hot it gets in cars in Florida....but I know that it can kill pets let alone phones!
Cheers, not worried about my phone, just trying to relate that's all
You're just going to be have to forcefull in your email and exaggerate...even
best of luck

ben_pyett said:
Hello,
Could have been the heat, but could simply be a faulty motherboard....either way a new device might be a good thing, 1/2 way through your warranty period.
Don't know how hot it gets in cars in Florida....but I know that it can kill pets let alone phones!
Cheers, not worried about my phone, just trying to relate that's all
You're just going to be have to forcefull in your email and exaggerate...even
best of luck
Click to expand...
Click to collapse
Yeh thanks I think it must be the heat that damaged the phone; it was working perfectly before for the last 3weeks!
My phone is just a month old now
Hopefully they just send me a new phone
I tried to act pleading in the email, but I did not mention anythig about leavig it in heat or the car. I just said it keeps crashing on me...
Hopefully I get a reply soon tommorow!
Sent from my HTC Desire S using XDA Premium App

Though my phone was not left anywhere where temp was extreme, mine is also doing this since this week,, Also a few months old and I blame the apps installed . I ahd battery monitor and suspected just that prog..
I have not yet gone to a clean rom yet but selectively remove apps till I find improvement....
Meaning there are others with the same problem !
olyloh6696 said:
Hi, been away from the forum, as i have just got back from holiday
i am having a prblem with my desire.. i went to florida, left my phone at the theme parks, desire s, zte blade, ipod touch in the car for 8 hours in around 30-40 degrees. since then, my desire s has been faulty.
my touch, and zte work fine, but my desire has a major problem now. it works normal in use, but when i lock it and put it into sleep mode, when i try to unlock it , it will start up the whole phone again. basically, it powers off on its on randomly in sleep mode.
The problem is really annoying. it is also very common on the desire hd..
http://www.google.co.uk/search?sour...360GB360&q=htc+desire+hd+randomly+turning+off
Im running leedroid port from dhd. i thought the rom was the problem, but it isnt. i flashed other roms, hydrogen, but the problem still exists. shoud i test the stock unrooted ROM?
i dont think it is a software fault anyweay. the phone was working fine for 2 weeks running leedroid, then suddenly i have the problem now.
i have emailed htc, and awating a reply now. so will i need to get it repaired? or replaced as a faulty unit?
Click to expand...
Click to collapse

A2Z said:
Though my phone was not left anywhere where temp was extreme, mine is also doing this since this week,, Also a few months old and I blame the apps installed . I ahd battery monitor and suspected just that prog..
I have not yet gone to a clean rom yet but selectively remove apps till I find improvement....
Meaning there are others with the same problem !
Click to expand...
Click to collapse
Yeh, some of them have the same problem after a couple if weeks old (not exposed to heat or anything) what causes this problem?
How often do u have this problem??

My old Nokia 5230 has the same problem

Mine has the same problem and has never been exposed to extreme heat. I think the power button is faulty and after some use it get stuck some times and closes the phone down. I started pressing the button with less force and the random power downs stopped happening.

What happened? I have not found a relationship yet. It seems random too me so far. If it happens once more i will go to factory default plain htc stock rom (i have not fiddled with the device or rom)
If it then happens as well i know enough. I will see and report me experience in due time.
Btw its android 2.3.3 build 1.47.401.4
Sent from my HTC Desire S using XDA App

A2Z said:
What happened? I have not found a relationship yet. It seems random too me so far. If it happens once more i will go to factory default plain htc stock rom (i have not fiddled with the device or rom)
If it then happens as well i know enough. I will see and report me experience in due time.
Btw its android 2.3.3 build 1.47.401.4
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
To be honest, I think its more of a hardware problem!
My phone was running fine on stock and custom roms for 3 weeks, then it just started last week when I left my phone in the car
A lot if desire hd users had the same issue as us!
I'm awaiting a reply from HTC now
Will update on what they say.

the heat probably was the culprit
my phone reaches around 45c at times due to the high outside temperature here,but i don't have any problems so i guess yours was heated more
but if you can, try changing the battery it may help

Random shutdown
I also suffered from this. A new Radio + ROM + cleaning some apps has solved the problem.

Thanks for the replies everyone!
I received the following e-mail of HTC today:
Dear Oliver Loh,
Thank you for contacting HTC regarding your HTC Device.
I understand that you are currently experiencing difficulties with rebooting and random restarts.
I believe that the reason for this is because of a hardware issue.
In order to rectify this I would like you to perform the following actions:
) Make sure your device is fully up to date:
Menu - settings - about phone - system software update - tick box - check now.
) If possible test the device with or without a (new) battery, SIM, SD card.
To assist you further I have attached links to the HTC Support Site which will enable you to work through the above step by step:
http://www.htc.com/uk/support.aspx
Once the above has been completed you may be required to do a factory reset, for your convenience I have detailed the steps below:
) Restarting or factory resetting your phone:
Restarting your phone (soft reset):
If your phone is running slower than normal, an application is not performing properly, or your phone becomes unresponsive, try restarting your phone and see if that helps solve the problem.
Please remove the battery, wait for a few seconds, reinsert the battery, and then turn the phone on.
Performing a factory reset (hard reset):
Note: Factory reset will not remove the data and files that are in your phone’s microSD card.
Factory reset is not a step to be taken lightly. It will permanently delete all your data and customized settings, and will also remove any applications you've downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset.
Performing a factory reset via settings
Performing a factory reset using phone buttons:
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
3. Press VOLUME DOWN to select CLEAR STORAGE or (Factory Reset), and then press POWER.
4. Press VOLUME UP to start the factory reset.
Should the above solution not resolve your query please can you confirm the following and reply to me:
1) Has the device been recently updated/upgraded or changed:?
2) Has a new application been recently downloaded:?
3) Please can you turn off all applications and UN-install any which are unessential, As they may be causing issues:?
4) What have you already done/tried to troubleshoot your issue/s:?
5) When did your issue/s occur or re occur:?
6) Is you device or applications fully up to date:?
Should the above fail to restore your device to full working order, the device (MAY) need to be sent for repair.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxxxxxxxxx.
Sincerely,
Robert
HTC
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And today i can confirm the problem has occured 8 times today. Now it can do the problem up to 3 times in a row, when the device is in use.
It happened this morning 3 times, 2 in the afternoon, and as i am typing now, i just booted into recovery and the phone crashed on me twice at the recovery screen.
I will reply to HTC and tell them i have the stock rom etc, and will s-on my device and send it for repair soon hopefully

So what's your uptime since you changed??
rotem said:
I also suffered from this. A new Radio + ROM + cleaning some apps has solved the problem.
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If the problem persists through multiple ROMs, it definitely sounds like a hardware problem. I'd return it to stock and have it sent in for repair under warranty.

Haven't read all replies... but this is a well-known battery fault (and isn't necessarily triggered by either heat or humidity... it is most commonly a manufacturing defect).
My very first HTC Desire S handset had almost exactly the same issue, only the battery from that handset would power off the phone only when the GSM picked up a signal (I.E.... you get reception, but the phone kills itself instantly. No reception, phone ran fine).
O2 replaced the entire thing under warranty (but I sneakily kept the battery to prove my theory). I placed that battery into my replacement handset, and behold.... EXACTLY the same thing!
Put the new battery in, everything works perfectly.
Bottom line: don't replace the phone, just replace the battery!

LaKraven said:
Haven't read all replies... but this is a well-known battery fault (and isn't necessarily triggered by either heat or humidity... it is most commonly a manufacturing defect).
My very first HTC Desire S handset had almost exactly the same issue, only the battery from that handset would power off the phone only when the GSM picked up a signal (I.E.... you get reception, but the phone kills itself instantly. No reception, phone ran fine).
O2 replaced the entire thing under warranty (but I sneakily kept the battery to prove my theory). I placed that battery into my replacement handset, and behold.... EXACTLY the same thing!
Put the new battery in, everything works perfectly.
Bottom line: don't replace the phone, just replace the battery!
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Hmm.. it does make a bit more sense that the heat could have affected the battery rather than the phone itself.
The battery is probably unable to run under low power that is used when put in sleep mode so it just cuts itself out altogether.
My hypothesis...

i have the exact problem!!
i thought i was the only one... mine turns off at least 3-4 times a day for no apparent reason.
at first, i thought it was the heat during the summer.. but now that the temperature is getting milder i dont really think thats the cause.
sometimes when i place it on the desk and i tap it or just bump it hard enough it'll turn off.
i think its more of a hardware problem then software.

Julzx said:
i have the exact problem!!
i thought i was the only one... mine turns off at least 3-4 times a day for no apparent reason.
at first, i thought it was the heat during the summer.. but now that the temperature is getting milder i dont really think thats the cause.
sometimes when i place it on the desk and i tap it or just bump it hard enough it'll turn off.
i think its more of a hardware problem then software.
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That's sounds like a bad battery connection, I'd take it back under warranty {if possible} as the chance of a fried eMMC chip must be high!

Desire S death after market AGAIN..

my phone is not rooted at all, i've just been using launcher pro.
Thing is, few months ago, the emmc chip thing has already happened to me.
While updating in the market, it hanged, i pulled the battery, and it died.
I sent it to HTC to repair and got it back. Phone has been smooth since then.
But few days ago I clicked update all, and it hanged again. Was stuck at the htc white screen for a while, but after constant on and off, i was sooo jubilant when the launcher pro loaded. So no problem after that.
but just now, i was just downloading one or two apps in the market, and it hanged again. I tried to turn it off and on, and so far it hasnt responded well..
it stops at HTC- quietly brilliant, the music rings, and nothing else happens.
(I am guessing this is a good sign? when my emmc chip fried, the music never played)
can anyone help me now though? i don't know what to do except hold both volume buttons and shutting down and restarting again.
i might have to pull out the battery at some point and restart.
i love the phone, but this really sucks big time.

Without intentionally meaning to offer any sympathy, am I right in thinking that after a battery pull killed your first device you then went on and pulled the thing again?
have you looked at this
http://forum.xda-developers.com/showthread.php?t=1284196
from my Desire S using XDA Premium

i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?

thunder9111 said:
i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?
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Not much help now, but should you give HTC one more chance, and it locks up again, you can force a reset without battery pull by holding down both volume keys and the power button.
Sent from my HTC Desire S using xda premium

thunder9111 said:
i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?
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Wait... you said in your first post that you got past the white screen with green "htc" on it (the splash image) and onto the bootanimation (where it says "quietly brilliant" and plays the music... is that correct?
If it is, its a good sign. It means your phone is getting to the ROM and attempting a bootup. I hope you havent pulled your battery meanwhile!!! This thing may still be salvageable.
Do let us know if you can still get to the bootanimation...

the first few times it did run to the part where "quietly brilliant" came up with the music, but after that it never loaded, so i kept soft resetting many times but it would never load. Then it stopped loading pass the white HTC screen. When i soft reset, the phone blackouts for a few secs and that white screen pops up again. So there wasn't even a chance to do (volume down + power) to do a factory reset. I had to pull the battery.
Today I took it to the service center, since this is not the country where I bought my phone, it wasn't under warranty, and I will have to pay around $30 USD. it will be back by next tuesday though.
but seriously, how is this the fault of the consumer? I have not rooted or s-off my phone. It hanged while doing an ordinary phone function - downloading from the market. How is an average consumer supposed to know that he shouldn't be pulling out the battery? and he should need to know how to do all the technical recovery things himself?
f htc.. this is the last htc product i will be using in a few years.
second time it happened to this phone too, and like i said, it happened last week too, though i was able to reboot it after maybe 30 minutes.
the only one good thing is at least they gave me a temporary phone (wildfire) to use while my desire s is being fixed.

Same problem here with me, while trying to open htc likes, it hang and no response from power bottom, i waited for 2 min, still no response, so i pull out the battery, and re install and try to open my htc desire s, its doesnt power up, no response, it does not open even the white screen of htc, no vibration, its like an dead now, try to go to recovery mode, my clicking vol down+ power key. still there is no responce, i dont know what to do, as there is no htc sercive center in my country. guys please help me if there is any other way to make it alive, i ma really worried that its hardware problem or software problem, as i havent drop it or it has in contact with water, just it hang up and i pull the battery and reinstall. please guys help me

No Power! No Lights on

Kids were playing games with this phone and one of them got pissed and throw the phone against the wall. Lucky there's no broken screen but the problem now is, this thing cannot powered on. Even with fully charged battery (charged with another HTC). Pressing both vol keys while inserting cable or vol keys while inserting battery doesn't work. Not even one led light goes up. Just dead dead! PC cannot recognize even after plugged in for several hours.

Jabbacks said:
Kids were playing games with this phone and one of them got pissed and throw the phone against the wall. Lucky there's no broken screen but the problem now is, this thing cannot powered on. Even with fully charged battery (charged with another HTC). Pressing both vol keys while inserting cable or vol keys while inserting battery doesn't work. Not even one led light goes up. Just dead dead! PC cannot recognize even after plugged in for several hours.
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Owww...i think it is gone....
Sent from my Sensation XE with Beats Audio Z715e using XDA

Oooh is your device still under warentee? If so I would return and perhaps say it died. If there is not signs of physical abuse you should be ok. Hopefully they can fix under warentee? By any chance have you tried another battery? I know you charged but battery could have gone bad. Also check to see if your battery is LOOSE in its area, this sometimes happens and contact cam be restored by placing some paper opposite the contact area.see if it wiggles if so try the paper at the opposite side of contact, this can restore the contract with the battery and device. If that won't work I'd call in the warentee. I wish you the best and hope your issue goes back to normal! Good luck!
Sent from my Sensation 4G using xda premium

Jabbacks said:
Kids were playing games with this phone
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Good idea, let the child play with the hundreds-dollar device.
I don't want to be rude, but this has bad idea all over it.

realsis said:
Oooh is your device still under warentee? If so I would return and perhaps say it died. If there is not signs of physical abuse you should be ok. Hopefully they can fix under warentee? By any chance have you tried another battery? I know you charged but battery could have gone bad. Also check to see if your battery is LOOSE in its area, this sometimes happens and contact cam be restored by placing some paper opposite the contact area.see if it wiggles if so try the paper at the opposite side of contact, this can restore the contract with the battery and device. If that won't work I'd call in the warentee. I wish you the best and hope your issue goes back to normal! Good luck!
Sent from my Sensation 4G using xda premium
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I am afraid HTC will see that there's been physical abuse to the phone, since he can't see everything that's broken. When they open up the phone, it could bee possible they see something they do not want to see like a loosend chip or even a broken motherbord, and that is rather hard to achieve. Maybe he's lucky, maybe not. I don't know...

Well, in such a situation, there is very little you can do unless you are capable of repairing the phone yourself.
HTC will not provide you with warranty if there is any physical damage.
However, since there is barely any damage on the outside, try and play it off as a DOA.
Tell HTC that the phone just went dead for no reason & wouldn't switch on at all.
If you're lucky, then they give you a replacement. This is applicable only if your device is still in the warranty period.

kgs1992 said:
Well, in such a situation, there is very little you can do unless you are capable of repairing the phone yourself.
HTC will not provide you with warranty if there is any physical damage.
However, since there is barely any damage on the outside, try and play it off as a DOA.
Tell HTC that the phone just went dead for no reason & wouldn't switch on at all.
If you're lucky, then they give you a replacement. This is applicable only if your device is still in the warranty period.
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Ouch, lets lie to HTC and say that his kid didn't smash his phone. Kind of douchey if you ask me.

sshede said:
Ouch, lets lie to HTC and say that his kid didn't smash his phone. Kind of douchey if you ask me.
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^OT, but nonetheless, we void our warranty with S Off and conveniently get it back to stock when warranty claim is required. That doesn't seem like lying to you, does it?
All these modifications to phone software that we cover up is if course not lying, is it? We're all such moral human beings here, no?
If you get my point, well & good. OP asked for solution, I gave him one that made sense. If you have a better solution, I'm all ears my friend!

kgs1992 said:
^OT, but nonetheless, we void our warranty with S Off and conveniently get it back to stock when warranty claim is required. That doesn't seem like lying to you, does it?
All these modifications to phone software that we cover up is if course not lying, is it? We're all such moral human beings here, no?
If you get my point, well & good. OP asked for solution, I gave him one that made sense. If you have a better solution, I'm all ears my friend!
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Perhaps this is true, but S-OFF doesn't actually do any damage. Giving yourself the opportunity to flash a better rom than HTC chooses to provide us doesn't really do anything bad, it's only bad if you severely mess it up and have to send it back (and I still don't agree with performing S-ON to send it back for warranty).
To me, there's a pretty big difference between unlocking your phone's potential and giving your phone to a living catapult. The way I see it, smartphones are not toys. They can act as entertainment devices, but they are not toys. It's funny to see eight year olds bumping into people because they're too busy playing pinball on their iPhone 4S. You know it's bound to be dropped, scuffed, screen shattered, water damaged. You know it's gonna happen whether they're two years old or twelve years old. If you're that determined, get them a used iPod Touch and if they can maintain it, great. If not, well, there ya go.

sshede said:
Perhaps this is true, but S-OFF doesn't actually do any damage. Giving yourself the opportunity to flash a better rom than HTC chooses to provide us doesn't really do anything bad, it's only bad if you severely mess it up and have to send it back (and I still don't agree with performing S-ON to send it back for warranty).
To me, there's a pretty big difference between unlocking your phone's potential and giving your phone to a living catapult. The way I see it, smartphones are not toys. They can act as entertainment devices, but they are not toys. It's funny to see eight year olds bumping into people because they're too busy playing pinball on their iPhone 4S. You know it's bound to be dropped, scuffed, screen shattered, water damaged. You know it's gonna happen whether they're two years old or twelve years old. If you're that determined, get them a used iPod Touch and if they can maintain it, great. If not, well, there ya go.
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This is going terribly off topic. If you would like to discuss these issues, start a new thread. OP asks for a solution to the problem. If your post is a solutions or a valid suggestion, it is welcome, but please, let's not continue the OT posts.

Problem here with waranty is I'm not in the US. This is TMobile. I tried to shake the unit but couldn't hear anything loose.
Thanks guys for all your help. I'm trying to dig a little further. I'm sure there's got to be a simple answer somewhere. And if I find, I will post.

kgs1992 said:
This is going terribly off topic. If you would like to discuss these issues, start a new thread. OP asks for a solution to the problem. If your post is a solutions or a valid suggestion, it is welcome, but please, let's not continue the OT posts.
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Fair enough.
OP, there is a hardware issue with your device. I am almost certain it was caused by a child throwing it. You can take it to someone hoping it can be repaired, hopefully it's something as simple as a terminal that runs to the battery popping loose. You can also send it to HTC, to which they will repair it for a nominal fee, likely around one hundred and fifty USD.
They will definitely not repair it for free, because it was physically damaged. You can also lie to them, and hope they will cover it as a seemingly randomly dead unit, but odds are they will open it up and see physical damage. From there, they'll probably send it back to you - in it's previous condition.

Well firstly ouch. Secondly if it is the battery the device should boot with the USB in + no battery. Might help. Maby like my old TV it just needs another *light* bash?
Sent from my HTC Sensation XE with Beats Audio using xda premium

heavy_metal_man said:
Well firstly ouch. Secondly if it is the battery the device should boot with the USB in + no battery. Might help. Maby like my old TV it just needs another *light* bash?
Sent from my HTC Sensation XE with Beats Audio using xda premium
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I want you to try this on your phone right now and then proceed to eat your words. You cannot turn on the phone without a battery because the circuit is incomplete!

Ok boys, PC can now recognize phone as "Zeus Flash Device". Where do I go from here. I'm hoping if I flash something, it could put phone back to normal stage at least with lights on.
???????
http://www.xda-developers.com/wp-content/uploads/2012/03/jv553a.jpg?139d23

Jabbacks said:
Ok boys, PC can now recognize phone as "Zeus Flash Device". Where do I go from here. I'm hoping if I flash something, it could put phone back to normal stage at least with lights on.
???????
http://www.xda-developers.com/wp-content/uploads/2012/03/jv553a.jpg?139d23
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Can you please click the link in my signature and come on over to the IRC?

Which one, you have 2 links. what is your irc? ######?????

Jabbacks said:
Which one, you have 2 links. what is your irc? ######?????
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#helpmenow
webchat.freenode.net/?channels=helpmenow
query me once you get there.