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WTF is wrong with this phone?

Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.

Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App

I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.

Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App

GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Click to expand...
Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.

You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.

This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.

I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2

I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.

At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.

GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
Click to expand...
Click to collapse
Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.

Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App

Any advice - Desire S stuck on black screen after boot...

This is going to be a bit hard for me to explain as it's actually happened to my girlfriend's phone and she explained over the phone.
Basically the phone completely locked up, wouldn't do anything so she had to pull the battery. After reinserting it it booted up the HTC screen but then just goes to a black screen (possibly dark blue) and it just stays on there.
From googling a bit it sounds like the software's screwed up and the device is now bricked, I told her to contact HTC and she has - the phone is completely unmodded so are HTC likely to swap it?
Thanks

yep they will swap it but before she is exchanging it, why don't simply flash a ruu? will be way faster (30min) against waiting for them to replace (some days)

Man, mine was almost same issue, stucked on the HTC logo (http://forum.xda-developers.com/showthread.php?t=1124855).
I decided to return it though and let them fix it. Problem though is that it would take them weeks or even worse month to return back to me.

[Q] Last hope: Desire S stuck in bootloader S-on

Hello,
My Desire S froze when updating Skype 2 weeks ago.
Removed battery. Phone stuck on HTC logo.
Went to bootloader for hard reset. When hard rest chosen phone freezes.
Went to recovery, phone starts recovery. Black screen, green icon. Then goes dark. Starts to vibrate 6-7 times. Then remains off. Battery out, battery in. Back to HTC logo again.
Laptop recognized phone when plugged in with fastboot mode. Under device manager (win 7) "HTC phone".
I bought the phone in Thailand, but am now in Philippines where there is no HTC repair center.
I managed to find RUU_Saga_HTC_Thailand_1.35.1113.2_Radio_20.28d.30.0805U_3805.04.02.01_M_release_183327_signed
Which matches my phone. However when trying to install the rom, the above app freezes on "restarting bootloader". I've left it there for over an hour.
I've tried ADB, but it's not picking up the phone.
I'm guessing either of the above can't load, as the phone is S-on.
But I cannot go S-off as I can't get the phone to boot, or any of the above software to find the phone. Again, windows is picking up that there's a HTC phone plugged in.
I've tried everything I know, and am at my wits end into thinking the phone is finished.
Can anyone help with something I may have overlooked, or have a suggestion to bring this back to life?
Thanks

It's most probably a hardware problem. There's a high chance that your phone's emmc chip is fried when u remove the battery. it's common in htc due to the phone design. My phone encountered same thing 2 weeks ago. sent for repair and they change the mainboard. I was lucky they ignored that my phone was S-on(warranty voided)

I was thinking hardware last week after everything was failing. But as it was still booting to fastloader, and being picked up via usb was holding out hope it might just be the s-on preventing me from putting on a new rom. And not a mainboard gone.
Flying back to Thailand for the warranty would cost the same as buying a new phone ...
If taking a battery out when a phone is frozen fries a mainboard on HTC ... I doubt I will buy one again.
Looking at Galaxy 2. But also having doubts due to wifi reports and overheating screen. Can't afford another dud smartphone.
If anyone's got anything else to get this thing up to see if the mainboard is indeed dead, or it's something else, do make a suggestion please!

I have same problem like this before and it's really pain in the a#$. Also, there is one HTC service center here in the Philippines, check it out on HTC site.
Sent from my HTC Desire S using XDA App

Thanks MarlX
Yes, I've been in touch with HTC repair center in Manila via phone and email. I've been waiting for reply for over one week now!
I'm not in Manila, which would mean using fedex to send it up to them. Then bank transfer to pay for repair and shipping back.
If it is the Motherboard that's gone, all the above will probably cost more than a new phone
But I won't know until HTC Manila actually bother to reply!?!

so what was the Problem is it becoz of Skype?

no,this problem happens if you pull the battery out when installing apps
the emmc chip is probably dead,if so you need to send it for warranty or replace the emmc chip yourself

Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc

Just to bad that you did not bought it here. My phone died two months ago (used it only for a month), sent it to the store and they've sent it to service center (in Manila). Had to wait for a month for them to fix it. Motherboard issues I think. Good thing I still have warranty.
Sent from my HTC Desire S using XDA App

DDesires said:
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Click to expand...
Click to collapse
yeah,this is really bad
but mine has been working for 3months without any problem,& the customer support here is good
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info

There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk

kartkk said:
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
Click to expand...
Click to collapse
Thanks kartkk. I wouldn't know where to begin with the physical replacement of the eMMC chip. Not even sure I can buy one around here.
I might call HTC Thailand and ask if I can send it to them via DHL or the like.

Numline1 said:
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"

BTW if anyone can point me to a step-by-step on how to determine if the eMMC chip is fried or not, I would appreciate it.
I read the above link. But don't know how to get to that stage!

Apologies I see he was connecting via adb-shell. I've tried connecting via adb and it's not seeing the phone....
Which I think is half the problem.

DDesires said:
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
Click to expand...
Click to collapse
try searching on ebay for sandisk mmc (or any other brand just dont get the same one used on the DS)
its always dangerous to pull the power from any device which works like a pc even in a pc pulling the power out while the device is on can harm the hardware &/or software i know many people who damaged their pc from pulling the plug while its on

Best to my knowledge it was an emmc chip that was recommended to be replaced. Not an MMC.
While removing "power" abruptly from any electronic device is not recommend, one is sometimes left with no choice. Complete device freeze, no buttons working etc.
There is also a destine difference between a PC and a mobile phone. Though, it must be said from my point of view: today's Android phones, are very reminiscent of old windows 95/98 OS's in terms of stability and hardware issues.

[Q] Did I just brick, ifso how??

Ok, so ive been rooted for a while, and flash back forth between different roms frequently, Most recently i flashed Mikrunny RC, then the ICS theme. All booted fine, no issues i started to install some apks i usually run, mostly go launcher and go suite... i downloaded go photo as I have never seen or used it before, i clicked register, and my phone locked up. So i pulled the batter and reset, its stuck on the green htc logo. So i pulled the battery again and tried to load recovery, using the vol down, i can get into the bootloader then when i try to go to recovery it again freezes at the green htc logo. I downloaded the PC06IMG.zip and threw that on the phone, figure Ill just reroot and start over (kinda in a panic here as i now dont have a working phone. It finds and installs (restores) off PG06IMG then reboots.... stuck on green htc again.... now the bootloader reads S-On .... but it just wont boot.... someone help me plz lol any ideas?

people talk about bricking a phone
i think it is impossible to brick the evo shift phone. because if you can get to the stock recover screen you can flash the phone back to stock always. no mater what
1. download RUU_Speedy_Sprint_WWE_1.17.651.1_Radio_1.07.00.1129_NV_SPCS_1.52_1103_release_160079_signed.exe
2. hold volume down and power to boot into hboot recovery screen
3. plug in usb cable hboot will change to hboot usb plug
4. select fastboot from the list
5. in the screen as long as fast boot says fastboot usb at the top in red your good to go
6. run RUU_Speedy_Sprint_WWE_1.17.651.1_Radio_1.07.00.1129_NV_SPCS_1.52_1103_release_160079_signed.exe
7. this will revert the phone back to stock unrooted. wiping out everything.
give this a try. it always pulls me out of jams when i think i bricked my phone.

yea it is saying usb plug, but when i run the ruu it says battery is below 30%, i tried to put the battery in a different phone (dont have a charger for that other phone) and the battery reads 41% the battery is sitting in my shift hopefully charging, but i cant get the amber light to stay lit.... so i guess i should be good if i can get a fully charged battery.
*edit*
looks like im screwed.... just ran the ruu, does the same thing, reboots and freezes on the green htc screen...... any other ideas?

Quick question, were you using twrp2 recovery?
Worst case scenario, since you're s-on you should be able to get a warranty exchange.
Sent from my PG06100 using Tapatalk

clockwork, and ima try tomorrow
*edit*
ok now things are bad, the screen doesnt work anymore..... i guess its a bad time to mention that this phone was previously crack and chipped to hell, and i just replaced the glass on it. (LCD was fine) now the LCD doesnt turn on anymore... no idea whats going on... i tried to get back in the bootloader to ruu a 2nd time after charging the battery up, and presto... black screen.

i had the same prob i couldnt get my phone to even boot to the htc load screen couldnt get it to boot in to hboot (vol+power) and when i plugged the usb in the amber light come on the pc made the connect sound and then the light went back off so to fix it all i did was remove the mattery take out the sd card and to my suprise it turned back on
installed stock ruu and im back up and running...give it a try cant hurt

twizt3d said:
clockwork, and ima try tomorrow
*edit*
ok now things are bad, the screen doesnt work anymore..... i guess its a bad time to mention that this phone was previously crack and chipped to hell, and i just replaced the glass on it. (LCD was fine) now the LCD doesnt turn on anymore... no idea whats going on... i tried to get back in the bootloader to ruu a 2nd time after charging the battery up, and presto... black screen.
Click to expand...
Click to collapse
htcevoshiftrocks21674515 said:
i had the same prob i couldnt get my phone to even boot to the htc load screen couldnt get it to boot in to hboot (vol+power) and when i plugged the usb in the amber light come on the pc made the connect sound and then the light went back off so to fix it all i did was remove the mattery take out the sd card and to my suprise it turned back on
installed stock ruu and im back up and running...give it a try cant hurt
Click to expand...
Click to collapse
I would give what htcevoshiftrocks, said a shot. Like he said can't hurt. But the other facts you should have mentioned in the begining . Had this happen on a Shift I replaced the Digitizer on. If your not careful when your in there, things can get messed up real easy. Also from talking to the techs at Sprint I found out it's a 50 / 50 on the black screen after replacing the Digitizer. They usually just replace the Digitizer and the LCD as one unit, if they do replace it. So I guess if that doesn't work, your best bet at that point is Sprint.

You need to get into recovery wipe /system and /cache and dalvik and reflash your rom.
Also try booting without the sdcard
adb reboot recovery
or adb reboot fastboot and flash again.
But yes, flashing radios will screw up your boot unless you are running a stock ROM for the most part I've noticed.
And YES it is possible to brick this phone but if you're seeing the white HTC screen you're not bricked, yet.

well daemon starts successfully, but 'device not found' when trying to run anything at all. when plugging in the usb cord i can still hear the 'bur burt' sound lol, i just now gave that sound a name. but anyhow, gonna try to let it sit for a while maybe charge the battery up more... idk...
phone does show as charging...

htcevoshiftrocks said:
i had the same prob i couldnt get my phone to even boot to the htc load screen couldnt get it to boot in to hboot (vol+power) and when i plugged the usb in the amber light come on the pc made the connect sound and then the light went back off so to fix it all i did was remove the mattery take out the sd card and to my suprise it turned back on
installed stock ruu and im back up and running...give it a try cant hurt
Click to expand...
Click to collapse
so somehow this actually worked... but now my touch screen isnt working at all, the phone seems to have a mind of its own. Because as soon as it turned on i got a ton of txt msgs and responded to most of them, the phone went to sleep, i woke it up, now no touch screen working. i think its time to just take it back to sprint, anyone have a copy of the latest ruu so i can flash gb?

twizt3d said:
so somehow this actually worked... but now my touch screen isnt working at all, the phone seems to have a mind of its own. Because as soon as it turned on i got a ton of txt msgs and responded to most of them, the phone went to sleep, i woke it up, now no touch screen working. i think its time to just take it back to sprint, anyone have a copy of the latest ruu so i can flash gb?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=20107670

Before you return it I suggest you RUU to 2.2 and run the 2 OTA software updates. My phone's internal handset speaker wasn't working and doing that fixed the problem. It may help you too. Weird, I know but I just did it and it's been consistently working since. Now I'm in the process of rooting again. I'll post a link to the 2.2 RUU zip in a second.
edit dont use the file I posted use this PG06IMG.zip:
http://dl.dropbox.com/u/41040697/PG06IMG.zip

It's funny that this same exact thing just happened to me on my original then happened few hours later with my replacement.

well the latest is, it boots and all the hardware keys work fine, but my touch screen doesnt respond at all.. Im hoping to get to a sprint store today.

twizt3d said:
well the latest is, it boots and all the hardware keys work fine, but my touch screen doesnt respond at all.. Im hoping to get to a sprint store today.
Click to expand...
Click to collapse
Did you run OTA update?

End of the story, I Ruu'd with the GB update and went to the closest sprint store, who directed me to the next closest corporate store, who then sent me to the repair center. So after driving around for 40 minutes, a nice man ripped the phone apart and looked at the motherboard. and said whoa... im guessing this was where you could tell that I had it opened and changed the digitizer myself, he turned around opened a drawer marked returns, then took another shift apart and took the entire front half off and swapped it with mine. put it all back together, it would have been free but aparently assurian canceled my insurance for no aparent reason without my knowledge.... 35 bucks and my phone works again... Im downgrading and rooting now. Gonna take my roomates phone in (also on my plan) with a shattered digitizer on friday to just let them fix it I think.

twizt3d said:
End of the story, I Ruu'd with the GB update and went to the closest sprint store, who directed me to the next closest corporate store, who then sent me to the repair center. So after driving around for 40 minutes, a nice man ripped the phone apart and looked at the motherboard. and said whoa... im guessing this was where you could tell that I had it opened and changed the digitizer myself, he turned around opened a drawer marked returns, then took another shift apart and took the entire front half off and swapped it with mine. put it all back together, it would have been free but aparently assurian canceled my insurance for no aparent reason without my knowledge.... 35 bucks and my phone works again... Im downgrading and rooting now. Gonna take my roomates phone in (also on my plan) with a shattered digitizer on friday to just let them fix it I think.
Click to expand...
Click to collapse
Glad you could get it fixed!

twizt3d said:
End of the story, I Ruu'd with the GB update and went to the closest sprint store, who directed me to the next closest corporate store, who then sent me to the repair center. So after driving around for 40 minutes, a nice man ripped the phone apart and looked at the motherboard. and said whoa... im guessing this was where you could tell that I had it opened and changed the digitizer myself, he turned around opened a drawer marked returns, then took another shift apart and took the entire front half off and swapped it with mine. put it all back together, it would have been free but aparently assurian canceled my insurance for no aparent reason without my knowledge.... 35 bucks and my phone works again... Im downgrading and rooting now. Gonna take my roomates phone in (also on my plan) with a shattered digitizer on friday to just let them fix it I think.
Click to expand...
Click to collapse
Lucky guy, my repair center never has any parts and constantly send off for replacements, I swear they don't do any work but sell phones.

gigermunit said:
Lucky guy, my repair center never has any parts and constantly send off for replacements, I swear they don't do any work but sell phones.
Click to expand...
Click to collapse
That's the point, you get the replacement phone and you have 14 days with 2 phones to take to the repair center to swap good parts for bad especially if you goto a corporate store. The repair center I had 2 shifts, the repair guy even used his own shift to repair mine and I still need a replacement for my earpiece.

Most horrifying experience with my HTC One XL - Need some advice from here on out

So about an hour ago, I tried turning on my HOX from sleep, and to my horror I SAW NOTHING ON THE SCREEN.
After a while, I found out that the touchscreen was still responsive, and the bottom buttons were still lit. I tried to hard reset t by holding down the power button, but when my phone would restart, I would feel the vibration, but the boot screen/splash screen/EVERYTHING was pitch black - nothing showed up on my screen.
So I played around with it, knowing that my phone was on, but I couldn't see anything. I figured out after a while that if I pressed REALLY hard on the edges of my phone, my phone would flicker on - which proved to me that it was some sort of backlight issue.
All of a sudden, about 5 minutes ago, my backlight returned and everything is back to normal.
But now, I'm deathly afraid that it might happen again. What should I do? Should I go and get a replacement? Was this a freak occurrence? I'm on edge here :\

Why are you asking?! Go get that sucker replaced!

I'm hesitant because my current phone is rooted-ROMed-customized like crazy, and I was hoping someone would say something like "Yeah that's a one-time freak accident kind of thing", which would make it so I don't have to redo everything, haha.
Well in any case, since I'm here now already (and I know I can search the development forum) - what's the state on rooting/unlocking the bootloader for the newest HOX firmwares? Are there any issues with rooting/unlocking? Or is it a pain-free process like it was back in June-Julyish when I got mine?

lol I would def return it. I had similar issue . Here is a link for any rooting needs as well as how to relock and unroot your phone.
http://forum.xda-developers.com/showthread.php?t=1671237
Sent from my HTC One XL using xda premium

They will most likely honor the warranty because it could have just as easily happened to a non rooted phone.

Replace it.
Sent from my HTC One XL