Apologies if wrong forum, also a quick search doesn't appear to offer any answers.
About 3 weeks ago I took out a 24 month contract with CPW. I got the Sony Xperia S with three. They told me to wait 24 hours for the SIM to start working.
I tried putting the SIM card in the next day, and when I tried to make a call was told that there is no service by an automated voice.
I called CPW a few days after to find out what was going on, they told me that I would need to go back in to effectivly 'sign up again'.
2 Weeks later, I have to phone, no working SIM card, and am pretty busy to go back to the shop. It was a 2 hour ordeal when I got the phone in the first place.
Now the way I see it I have 2 options
1) Let them 'chase me up' so far I have received no letters or phonecalls (they got an alternative number).
2) Return the phone to them. Would I be within my rights to return the phone to them (to be honest I'm liking the look of the HTC One X).
Anyone else had a similar experience?
Related
I got a used G1 almost a year ago, unlocked it so I could use it with AT&T and it had been working without any trouble until this past Sunday. I was running 1.6 for the longest time and never got around rooting it or installing mods. Suddenly, after I was on the phone for 2 hours, the G1 stopped receiving service. It was normal for the phone to drop service for a moment because of where I live, but after a couple seconds I usually get service again. I didn't.
I swapped out my SIM to an older phone and I was able to get service. So I figure it probably isn't a SIM card problem.
So I put the SIM back into the G1, browsed through the phone to see what was wrong and suddenly found that I had an "update all" button for the market. That's a feature only in 2.2, not in 1.6. I checked online to see if there were any updates to 1.6, but didn't find anything. I had no service, but a feature not in 1.6 on my phone.
After several hours of having no service, I decided to root my phone and install Cyanogen Mod 6. I thought maybe updating the phone might fix the problem. Hours later, I got CM6 up and running and used my brother's SIM to activate my Google account. It just so happened that when I was activating the phone, I had a small window of reception. After that, no service.
Monday I went to the AT&T store to see if they could help and my phone suddenly worked inside the store. I left it there for 15-30 minutes and service didn't drop, so I thought it was fixed. I left and just as I got home, my phone stopped working. So I drove back to the AT&T store to get a new SIM. Sad part is, my phone has service in the store. Again. I just don't get service anywhere else.
I got the new SIM, but I still didn't get service. My brother suggested that the antenna cable might be loose. So yesterday I went to pick up a screwdriver set that had the right size torx bits so I could open up the phone. The cables looked fine, but I pulled them out and plugged them back in. That didn't fix the problem. I still didn't have service.
Late last night, at the CS club at school, a guy with a G1 on T-Mobile put his SIM into my phone to see if it would work. After 5 minutes, my phone was able to connect. So I swapped my SIM back in, but no service. My G1 can see the networks. Right now, I can see AT&T under "Available Networks", but every time I try to connect, it says, "Unable to connect to this network at this time. Please try again later."
I'm using a spare phone right now, but I'd really love to have my G1 working again. Any help or suggestions would be greatly appreciated.
Same Problem
If it makes you feel any better.. 7 months later and I have the same issue. Been scouring the internet and XDA for hours without any resolution. Maybe AT&T is dumping IMEI #'s for devices not in their lineup? Older AT&T Sims seem to work though which is strange. Maybe this bump will get us some kind of response.
I have been trying for 3 weeks to get a replacement for my phone since the GPS doesn't lock or loses signal every 2 minutes while driving (I need gps for my job). And now data has been cutting out every so often even in great service areas.
So 3 weeks ago I went to a local store to get the phone replaced thinking I had 14 days from when I received the phone. Nope they tell me its when they shipped it, never mind that it took 6 days for the phone to arrive. The store tried to replace the phone with a new one anyway after I told them how long it took to ship but said they would have to knock me off unlimited to do so and there is no stock refurbs available so come back in a week.
Later I call customer service and get the same answer and they tell they will call me back. After calling in 3 times with no returned calls, the 4th guy finally called me back today, but said there is no white ones in stock do I want a blue. I tell him no and he says wait until next week for him to call me back.
something seems wrong with this.... is there any recourse? Can I escalate the case somewhere?! Doesn't seem like most people have an issue getting a replacement. what's going on
rmtobler said:
I have been trying for 3 weeks to get a replacement for my phone since the GPS doesn't lock or loses signal every 2 minutes while driving (I need gps for my job). And now data has been cutting out every so often even in great service areas.
So 3 weeks ago I went to get a local store to get a phone replaced thinking I had 14 days from when I received the phone. Nope they tell me its when they shipped it, never mind that it took 6 days for the phone to arrive. The store tried to replace the phone with a new one anyway after I told them how long it took to ship but said they would have to knock me off unlimited to do so and there is no stock refurbs available so come back in a week.
Later I call customer service and get the same answer and they tell they will call me back. After calling in 3 times with no returned calls, the 4th guy finally called me back today, but said there is no white ones in stock do I want a blue. I tell him no and he says wait until next week for him to call me back.
something seems wrong with this.... is there any recourse? Can I escalate the case somewhere?! Doesn't seem like most people have an issue getting a replacement. what's going on
Click to expand...
Click to collapse
They're just being assholes to you.
Have you contacted Samsung to see what they can offer you?
I got the same story regarding the 14 days from "date of shipment" when I asked for a replacement. When I pressed further (I was seriously considering ATT at this point) he came back and said the "system" allowed me to get a new one - whatever that means.
At least you found a rep that agreed to get you a new one. Hopefully it only takes a week - make sure they note their agreement to get you a replacement in the notes. They will honor promises made in the notes by a previous rep.
It kinda sounds like you gave them the impression that you did something wrong to it and that you need to buy another replacement. If it doesn't work correctly, they just mail you a replacement as long as you're in the warranty period which is a year I think. I was six months into a phone, had similar issues as you, went to vzw store, they confirmed and shipped me a replacement the next day. Why the heck are they even bringing up your data plan/contract? That has nothing to do with a replacement phone at all. Almost sounds like they're trying to 14 day "swap" rather than warranty "replace".
Sent from my Galaxy S3 using Tapatalk 2
So i traded to a nexus 5 from my gs4. everything was good yesterday buuuuuut.
today, and i dont know what time, i havent been able to make calls or texts. everything else works.
called customer service, walked me thru some troubleshooting... no luck
went to the store, they tried doing some stuff, took out the sim and put it back in. worked for a sec. then no workie.
did a factory data reset, same deal. cant call, get calls or text.
i get this message when i call my phone or try calling from my phone "we could not complete your call, please try again"
its weird it will off and on let me call out from my phone. but cant get calls or texts
going to the store where i got it tomorrow.
anything have something similar happen?
Sounds like a hardware problem. DEMAND FOR A REPLACEMENT!
When I bought my second N4, I had a similar problem. It would connect to 2G but never 3G. LG replaced the whole unit for me
no wonder why he traded his n5..
Maybe issue is with the sim card. Tried another one?
I had a similar issue with a phone last year - turned out it was my Sim Card as mentioned above. To be on the safe side I would contact your carrier, request a new sim card but also request a new handset. A new sim card should only take two days to come maximum and you should not be charged for this, providing you are on contract and paying monthly.
+2 on the sim idea
Sent from my Nexus 5 using Tapatalk
Not really a question, more of a statement....
So, my Pixel arrived today from Verizon.... Cool, lots to play with before I am basically locked up away from home the next two days.
Open the box, nice phone, start it up, did a factory refresh (do this every time now for all new phones), and then inserted the SIM and started it up again...
The Phone Activation for the phone doesn't work. Thought at first, it was due to low signal, it not very strong where I live but never been a problem before... still nothing.
Call the 800 number it shows... talk to the rep and there is something weird, the IMEI and ICCID numbers are not in their database... how that happen?
Rep finally says I can take the phone in to a store and they will fix it (Can't do that today) or they can fill out paperwork to get it corrected. 12-24 hours.
Hmmm.... really no choice as I will have no access at all tomorrow and friday so I have to wait.
Hard to fathom that a phone from Verizon shipped to me from them is not properly setup in their database. Still using my Nexus 5X for phone but have the Pixel all setup ready to go when it activates. Just can't use it as a phone yet.
Finally, it activated. BTW, really like the phone a lot.
Well this turned out to be just a waste of time.
A day or two later the phone would only get 1xRTT and no celluar data. No calls in, no calls out... This was the day before Xmas. So the day after they had one on hold for me since stores were running out of stock. I went into the store they insisted I change the SIM card first and it seemed to work,
But when I got home it started to do the same thing. Other phones didn't have any issues there.
Naturally, the phone on hold was now gone. Told they would ship out a replacement... Nothing... checked almost daily and they said they were waiting for phones.
This morning, I was told it would not ship until the 20th of this month which would be almost a full month since I got the phone.
I canceled the order.
So I have a Z Fold 2 I bought on ebay. I believe its a Verizon device however the model number is SM-F916U1, and I know Verizon unlocks their devices after 60 days. I've had the phone for about 45 days now. Well whenever I try to use my cricket sim card in it it will register on the network just fine and everything works for about 10 to 15 minutes and then it kicks me off the network and locks it up. Do I need to get my phone unlocked or is there something I'm overlooking? Can someone point me in the right direction I've been Googling the hell out of this and can't find an answer.
I would guess it's a stolen z fold did u check the imei? When I bought my z fold 2, i got an empty box from ups. Had to file a police report and everything. I didn't buy from ebay but best buys. I never had a ups package stolen until this phone so if I were to guess the one u bought off ebay might not be good.
Yes that was the first thing I did its not stolen and jts fully paid off.
I'm completely wrong then. Sorry I'm not sure possibly 60 day thing like u said. Can u try a different sims?
Yeah I've tried different sims and they all work except after 15 to 20 minutes it suddenly kicks me off the networks and says network locked. When I first got the phone I put a Verizon postpaid sim into it hoping it would somehow help but idk. The problem here is I don't know when this phone was originally purchased or if it was ever activated on Verizon before I got it in my hands. Is there any way to maybe find that info out?
Most likely you'd need to contact Verizon to get them to unlock it on their end, however since you weren't the original owner, they might refuse to do it.
I did contact them and they said on their end the phone shows as unlocked.