Hey there,
I recently bought a Charge from swappa.com. I have 6 months left on my contract from when I bought my Incredible, but that thing barely works anymore. The Charge came without a SIM (unsurprisingly), so I took it into the Verizon Wireless store and they gave me a SIM. The phone sat on the Setup Wizard with a dialogue box saying "please wait..." with a spinner, for about 20 minutes, then got to a screen with a "Phone Activation" header that says "There is a problem with activating your phone. Please restart and try again, or contact customer service." I click restart, and that doesn't solve the issue (it just does the same thing).
I've been wrestling with this thing for two days now. The guy at the VZW store called support, and they went through five different people who didn't know what to do, and finally they put in a request for support that apparently will be resolved indeterminately. The ESN checked out fine, and the SIM card is fine (we even tried a second SIM card). It can reach the servers fine (if I hold down the search button I can do a voice search and it browses the web as if nothing were wrong). Unfortunately, my phone number is in the air (it's been pulled from my old phone and won't hit this phone).
I was wondering if anyone had some insight on this problem.
Thanks!
Same thing is happening to me. I have to flash back to stock in case I have to go back to the store and figure this out. Crap. I tried different sim cards and she couldnt get either to work. Ok I flashed back to stock so when I take it in I dont have a problem but I cant get through the process because of no signal and it shows a date and time as december. Is that because the ee4 file I flashed was from december?
LOL data network issue supposedly. Network down.
I just bought a used droid charge and ran into this exact same issue. After a few hours of reboots and battery pulls, I held down the power key to turn off the phone and noticed an option to activate data networks. after turning on 4g, i was able to activate my device perfectly. Hope this helps someone.
BQ Ninja said:
Hey there,
I recently bought a Charge from swappa.com. I have 6 months left on my contract from when I bought my Incredible, but that thing barely works anymore. The Charge came without a SIM (unsurprisingly), so I took it into the Verizon Wireless store and they gave me a SIM. The phone sat on the Setup Wizard with a dialogue box saying "please wait..." with a spinner, for about 20 minutes, then got to a screen with a "Phone Activation" header that says "There is a problem with activating your phone. Please restart and try again, or contact customer service." I click restart, and that doesn't solve the issue (it just does the same thing).
I've been wrestling with this thing for two days now. The guy at the VZW store called support, and they went through five different people who didn't know what to do, and finally they put in a request for support that apparently will be resolved indeterminately. The ESN checked out fine, and the SIM card is fine (we even tried a second SIM card). It can reach the servers fine (if I hold down the search button I can do a voice search and it browses the web as if nothing were wrong). Unfortunately, my phone number is in the air (it's been pulled from my old phone and won't hit this phone).
I was wondering if anyone had some insight on this problem.
Thanks!
Click to expand...
Click to collapse
i know someone who had an issue like that for some reason, he came to me for help, for some reason all we did was swap sims once activated, we swapped back and everything worked like normal after that
Iv had the AT&T One X since the 4th and so far I love it! I haven't had any wifi issues or bootloops or anything, the only problem I'm having is the phone will randomly lose signal completely (0 bars, little x next to the signal) and wont get it back unless I put it into airplane mode and turn it back off, or reboot the phone. In the 6 days Iv had it it's lost signal 3 times, once on the road where I normally get at least 3-4 bars, and the other 2 happened at some point over night while I was asleep. Has anyone else been having this problem? Also do you think it's a software/radio problem that can be fixed in a update, or would it be hardware in which case I should take it to the store and exchange for a new one.
I've had this problem myself. Had the phone for 19 days now and I think it's happened to me 3 or 4 times.
I can guarantee it's fixable with a software update, even if the problem is hardware-related. At the very least, the software could detect the lack of signal and automatically cycle in and out of airplane mode to fix the problem without user interaction. But I'm sure whatever fix we get will be much more reliable than that.
WHEN we get the fix is another question...
Thanks for the reply. I figured it might be a software issue since you can cycle airplane mode and get it back and I don't really want to take it down to the AT&T store for an exchange in fear I wined up not able to set up gvoice or start getting wifi issues and the like lol. so far the signal drops are far and few in between making it an annoying issue rather than a critical one, and I read we've got root now so even if HTC/AT&T twiddle their thumbs and pretend nothings wrong I'm sure the community can save the day lol
I would swap it out Azure. My first HOX did exactly this, and I saw it reported elsewhere on a number of other devices. To me that says it's most likely a bad radio flash on some handsets. I suppose you could try and flash the RUU that was posted, as it most likely includes the radio as well.
I got tired of all my calls going directly to VM without ringing. And not being able to send out texts. My replacement works much better (or rather, how it should've from the beginning).
agentdr8 said:
I got tired of all my calls going directly to VM without ringing. And not being able to send out texts.
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Was this problem intermittent?
My phone has been doing this randomly, except it never went to voicemails, just hung up after like 30 seconds.
Wondering if I should switch it out also.
Had this problem for a day. Took my phone to the at&t store and they changed out the sim card and I haven't had a problem since.
Sent from my HTC One X using XDA
usfslacker said:
Had this problem for a day. Took my phone to the at&t store and they changed out the sim card and I haven't had a problem since.
Sent from my HTC One X using XDA
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Click to collapse
I never thought about the sim card being a possible problem...might run up to the store when I get the chance and swap my sim out and see if that fixes it, if not I'll just swap the device out and hope all's well
The CSR actually swapped a new micro sim first, since the one provided via online sales was an older one (most likely from the iphone 4/4s batch). It didn't seem to fix the problem though.
And yeah, the problem was very intermittent. One second it would be working fine, and the next it would show the "x". Sometimes the bars would come back immediately, other times it wouldn't until I rebooted or cycled airplane mode. Luckily it happened while I was at the store; it's much easier to convince a sales rep to swap a phone when they can witness the issue(s).
Yeah it's only happened to me twice since I got it on the 4th... it'll be very hard for me to convince them that there's an issue haha... maybe I'll head down there if it happens at a time when I'm not in class or something. I'm sure if I mention returning it/their policy I'll get a swap.
agentdr8 said:
The CSR actually swapped a new micro sim first, since the one provided via online sales was an older one (most likely from the iphone 4/4s batch). It didn't seem to fix the problem though.
And yeah, the problem was very intermittent. One second it would be working fine, and the next it would show the "x". Sometimes the bars would come back immediately, other times it wouldn't until I rebooted or cycled airplane mode. Luckily it happened while I was at the store; it's much easier to convince a sales rep to swap a phone when they can witness the issue(s).
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next time my phone drops signal I'll take it into the store and see about a sim swap in hopes that'll fix the issue if not then I'll reluctantly swap the unit out (I've grown rather attached to this one xD)
**EDIT**
strange...woke up today and my phone completely lost signal again, normally there's a few days between each event but this is the first time it's happened twice in a row =\
So it happened again, I'm going to go get it switched... but it says on the Mobile network section of settings, "Disconnected because service is unavailable."
There is clearly almost full signal strength, and I have never been without service where I live.
I was expereincing constant network drops all of yesterday due to an outage. However, it's back to normal for me today. So it may be possible there's an outage near you as well.
I think it is more AT&T than your phone. I was in down town buffalo at a swim meet with 5 bars of hspa+ on my blackberry bold that has a great radio. I had data but it was slow dial up slow. There were maybe 100-200 people at the meet and it was at a community college. The only other time I had this was when I was in a car that was driving by the buffalo bills stadium. Voice worked but I had no data. I guess too many people using their cell phones.
Definitely not AT&T, my SE Xperia x10 worked perfectly fine, never had any trouble with signals.
I also encounter the intermittent signal drops on my 4 days old AT&T one x.
It seems to me that the One x doesn't hold signal as good as the iphone, my 4 and 4s usually get around 2 bars in some really remote locations of the building I work. But the One X just drops signal completely. I'll see if I can do a sim swap like some others suggested.
I'm starting to think it could be an issue with lte phones because the same thing was happening to me on my galaxy note with 2 different sim cards and 2 different devices and now it's happening on my hox
Sent from my HTC One X using Tapatalk 2
it has happened to me 3 times in 5 days. All 3 times I was either:
1. in a poor reception area and it came back on its own, i did not have to use airplane mode.
2. was using BT streaming in car and using car charger, once car charger was unplugged, signal came back.
One X has issues
Definitively problems with the phone.
I have three.
They just drop signal completely. One will work, the other will not. Only way the signal will come back is if you turn the phone on and off again. I love everything about this phone....except it isn't a very good phone.
Also, typically when I turn the phone back on, that is when I get my text messages. Nice.
Yeah I figured out it happens when I lose signal (a couple buildings on my schools campus don't get reception), and then the signal won't come back until I reboot or airplane mode.. this is after a sim swap.
Oh and do I need the box my phone came in to swap it?
Sent from my HTC One X using XDA
I have had this issue as well being on the Rogers (Canada) network. I started a thread as well and my theory is there may be a hardware issue reading the SIM cards.
Every now and then I get a "preparing SIM" message pop up on my screen. Also, I lost signal once and in frustration I slapped the phone into my palm VOILA! signal came back full.
This is the second One-X I've gotten from Rogers so there may be a design flaw somewhere. The problem is this behavior only pops up intermittently and cannot be recreated at will. This makes troubleshooting very difficult and practically unprovable in the eyes of providers.
Hopefully there are more reports of this problem and the carriers push back on HTC to resolve the problem.
I bought my One S from Telus through a friend who's a Telus customer this past June and used an unlock code bought online to use it with my carrier (MTS). After setting it up with the MTS APN settings it worked perfectly for several months. Then around 2 or so months ago, I got an OTA update to 4.0.3 and as soon as I got the update, the phone started regularly dropping the connection to the network. Signal strength wasn't an issue, it would just cut out completely, giving the message about emergency service only. Some days it wouldn't be too bad and would just cut out momentarily and sometimes it would drop for a good time or drop so repeatedly as to make the phone unable to even dial out. It would sometimes even vary in severity throughout the day. I haven't rooted or unlocked the phone in any way except for a carrier unlock code.
As I was very busy with school, I gritted my teeth and beared it but it seemed to get progressively worse to the point where I finally sat down to seriously look into, and got on the phone with MTS tech support, HTC tech support, as well as trying to talk to MTS sales reps at their store locations. MTS is clueless on what to do (or just refuses to help) because they don't sell the One S. I talked to HTC three times and their only solution was to see what happens with sim cards from different phones and they also noted that the stock software, as well as updates, are tied to the carrier and could be causing problems.
MTS also talked me into buying a new sim card and seeing if that fixes the issue, where it actually made things worse somehow and now the phone often cannot get a connection at all or drops it and doesnt pick it back up (on the settings screen, "mobile data" gets stuck at "turning on" but even voice doesn't work). I've tried getting other people's sims to try in my phone but they all seem to have ones of different sizes. All I've been able to try is a Rogers sim (which I only could test for a short time, but seemed to stay connected and stable for that time) and a Telus sim (which wouldn't work at all, strangely enough. Though one person I talked to at HTC said that by unlocking my phone its possible I received the OTA update from a different carrier such as Rogers).
I'm not sure what to do here as I've tried messing with many settings and searching for solutions without finding one that works. One of the HTC reps I talked to said that I could either send it in (and lose the phone for 2-3 weeks without a guarantee this wouldn't happen again) or while they can't recommend it, I could try rooting the phone and downgrading the software to what it was before. A guy I talked to at a local cell repair shop listened to my problem for about a minute and a half and then said rooting would fix it.
If anyone has any suggestions, I would greatly appreciate hearing them. I'd like to get some more input before I void the warranty by trying to root it and replace the software with some in case that doesn't fix it and I have to send it into HTC for a big fee.
Luckily this is a curiousity question as the urgency worked itself out.
I have my Doubleshot connected to the Rogers network here in Canada, and I've tried other SIM cards before (i.e. T-Mobile) without issue. But this one had the representatives (and tier two support) stumped.
I walked into an Eastlink store (competing communications company although their roaming is done through Rogers frequencies) with a promotional flyer. We got talking about switching, and they offered to do a test to see if the phone is compatible. So I thought, hey, why not? So they popped an Eastlink SIM in my phone, turned it back on, picked up the network no problem. Well and good.
The problem occurs when she put my Rogers SIM back in. Boot the phone up and the network wasn't recognizing. No service. We went to Settings > Mobile Networks > Network Operators. The searching took forever then threw up and error. No networks to choose from.
The interesting part is that the Rogers APN's were present. I thought maybe the SIM card went bad. Luckily the Rogers store was across the street so we popped that into a feature phone, no issues. I then thought there was some weird (new) setting preventing it from connecting. So I booted into recovery and restored a backup from three days ago. No luck.
The problem ended up fixing itself, about an hour later, while waiting for the bus (after having given up). I made a few test calls to be sure. Since it's working now, it's merely a curiousity, but the issue stands: what would have caused this and is there any way to restore service faster? Using Tbaldens CM 10.1 if that helps.
Thanks for your thoughts.
Still very interesting. I find now that every time I reboot the phone, it takes a few minutes for service to be established. Long enough for Auto Pilot Mode (one of the apps I use in case I'm in the depths of big buildings) to be engaged. I may have to quarantine that app for a little while. Or just not reboot the phone.
My Rogers SIM is an older card. It would have been pressed in 2007 or 2008 (which is also why the fastest internet I can get on it is EDGE). It may be time I shell out the $10 for a replacement. For whatever reason, that just may fix this newly attained lag on connecting.
joel.maxuel said:
Still very interesting. I find now that every time I reboot the phone, it takes a few minutes for service to be established. Long enough for Auto Pilot Mode (one of the apps I use in case I'm in the depths of big buildings) to be engaged. I may have to quarantine that app for a little while. Or just not reboot the phone.
My Rogers SIM is an older card. It would have been pressed in 2007 or 2008 (which is also why the fastest internet I can get on it is EDGE). It may be time I shell out the $10 for a replacement. For whatever reason, that just may fix this newly attained lag on connecting.
Click to expand...
Click to collapse
Just activated a new Rogers (LTE) SIM card. Booted up the phone, and service was recognized by the time I entered my login PIN. So everything looks good (as it looks like my old SIM was starting to die). I'm still stuck with EDGE, but that is due to the phone being a non-Rogers phone. No big deal there.
Not really a question, more of a statement....
So, my Pixel arrived today from Verizon.... Cool, lots to play with before I am basically locked up away from home the next two days.
Open the box, nice phone, start it up, did a factory refresh (do this every time now for all new phones), and then inserted the SIM and started it up again...
The Phone Activation for the phone doesn't work. Thought at first, it was due to low signal, it not very strong where I live but never been a problem before... still nothing.
Call the 800 number it shows... talk to the rep and there is something weird, the IMEI and ICCID numbers are not in their database... how that happen?
Rep finally says I can take the phone in to a store and they will fix it (Can't do that today) or they can fill out paperwork to get it corrected. 12-24 hours.
Hmmm.... really no choice as I will have no access at all tomorrow and friday so I have to wait.
Hard to fathom that a phone from Verizon shipped to me from them is not properly setup in their database. Still using my Nexus 5X for phone but have the Pixel all setup ready to go when it activates. Just can't use it as a phone yet.
Finally, it activated. BTW, really like the phone a lot.
Well this turned out to be just a waste of time.
A day or two later the phone would only get 1xRTT and no celluar data. No calls in, no calls out... This was the day before Xmas. So the day after they had one on hold for me since stores were running out of stock. I went into the store they insisted I change the SIM card first and it seemed to work,
But when I got home it started to do the same thing. Other phones didn't have any issues there.
Naturally, the phone on hold was now gone. Told they would ship out a replacement... Nothing... checked almost daily and they said they were waiting for phones.
This morning, I was told it would not ship until the 20th of this month which would be almost a full month since I got the phone.
I canceled the order.