Hey there,
I recently bought a Charge from swappa.com. I have 6 months left on my contract from when I bought my Incredible, but that thing barely works anymore. The Charge came without a SIM (unsurprisingly), so I took it into the Verizon Wireless store and they gave me a SIM. The phone sat on the Setup Wizard with a dialogue box saying "please wait..." with a spinner, for about 20 minutes, then got to a screen with a "Phone Activation" header that says "There is a problem with activating your phone. Please restart and try again, or contact customer service." I click restart, and that doesn't solve the issue (it just does the same thing).
I've been wrestling with this thing for two days now. The guy at the VZW store called support, and they went through five different people who didn't know what to do, and finally they put in a request for support that apparently will be resolved indeterminately. The ESN checked out fine, and the SIM card is fine (we even tried a second SIM card). It can reach the servers fine (if I hold down the search button I can do a voice search and it browses the web as if nothing were wrong). Unfortunately, my phone number is in the air (it's been pulled from my old phone and won't hit this phone).
I was wondering if anyone had some insight on this problem.
Thanks!
Same thing is happening to me. I have to flash back to stock in case I have to go back to the store and figure this out. Crap. I tried different sim cards and she couldnt get either to work. Ok I flashed back to stock so when I take it in I dont have a problem but I cant get through the process because of no signal and it shows a date and time as december. Is that because the ee4 file I flashed was from december?
LOL data network issue supposedly. Network down.
I just bought a used droid charge and ran into this exact same issue. After a few hours of reboots and battery pulls, I held down the power key to turn off the phone and noticed an option to activate data networks. after turning on 4g, i was able to activate my device perfectly. Hope this helps someone.
BQ Ninja said:
Hey there,
I recently bought a Charge from swappa.com. I have 6 months left on my contract from when I bought my Incredible, but that thing barely works anymore. The Charge came without a SIM (unsurprisingly), so I took it into the Verizon Wireless store and they gave me a SIM. The phone sat on the Setup Wizard with a dialogue box saying "please wait..." with a spinner, for about 20 minutes, then got to a screen with a "Phone Activation" header that says "There is a problem with activating your phone. Please restart and try again, or contact customer service." I click restart, and that doesn't solve the issue (it just does the same thing).
I've been wrestling with this thing for two days now. The guy at the VZW store called support, and they went through five different people who didn't know what to do, and finally they put in a request for support that apparently will be resolved indeterminately. The ESN checked out fine, and the SIM card is fine (we even tried a second SIM card). It can reach the servers fine (if I hold down the search button I can do a voice search and it browses the web as if nothing were wrong). Unfortunately, my phone number is in the air (it's been pulled from my old phone and won't hit this phone).
I was wondering if anyone had some insight on this problem.
Thanks!
Click to expand...
Click to collapse
i know someone who had an issue like that for some reason, he came to me for help, for some reason all we did was swap sims once activated, we swapped back and everything worked like normal after that
Related
I got a used G1 almost a year ago, unlocked it so I could use it with AT&T and it had been working without any trouble until this past Sunday. I was running 1.6 for the longest time and never got around rooting it or installing mods. Suddenly, after I was on the phone for 2 hours, the G1 stopped receiving service. It was normal for the phone to drop service for a moment because of where I live, but after a couple seconds I usually get service again. I didn't.
I swapped out my SIM to an older phone and I was able to get service. So I figure it probably isn't a SIM card problem.
So I put the SIM back into the G1, browsed through the phone to see what was wrong and suddenly found that I had an "update all" button for the market. That's a feature only in 2.2, not in 1.6. I checked online to see if there were any updates to 1.6, but didn't find anything. I had no service, but a feature not in 1.6 on my phone.
After several hours of having no service, I decided to root my phone and install Cyanogen Mod 6. I thought maybe updating the phone might fix the problem. Hours later, I got CM6 up and running and used my brother's SIM to activate my Google account. It just so happened that when I was activating the phone, I had a small window of reception. After that, no service.
Monday I went to the AT&T store to see if they could help and my phone suddenly worked inside the store. I left it there for 15-30 minutes and service didn't drop, so I thought it was fixed. I left and just as I got home, my phone stopped working. So I drove back to the AT&T store to get a new SIM. Sad part is, my phone has service in the store. Again. I just don't get service anywhere else.
I got the new SIM, but I still didn't get service. My brother suggested that the antenna cable might be loose. So yesterday I went to pick up a screwdriver set that had the right size torx bits so I could open up the phone. The cables looked fine, but I pulled them out and plugged them back in. That didn't fix the problem. I still didn't have service.
Late last night, at the CS club at school, a guy with a G1 on T-Mobile put his SIM into my phone to see if it would work. After 5 minutes, my phone was able to connect. So I swapped my SIM back in, but no service. My G1 can see the networks. Right now, I can see AT&T under "Available Networks", but every time I try to connect, it says, "Unable to connect to this network at this time. Please try again later."
I'm using a spare phone right now, but I'd really love to have my G1 working again. Any help or suggestions would be greatly appreciated.
Same Problem
If it makes you feel any better.. 7 months later and I have the same issue. Been scouring the internet and XDA for hours without any resolution. Maybe AT&T is dumping IMEI #'s for devices not in their lineup? Older AT&T Sims seem to work though which is strange. Maybe this bump will get us some kind of response.
Luckily this is a curiousity question as the urgency worked itself out.
I have my Doubleshot connected to the Rogers network here in Canada, and I've tried other SIM cards before (i.e. T-Mobile) without issue. But this one had the representatives (and tier two support) stumped.
I walked into an Eastlink store (competing communications company although their roaming is done through Rogers frequencies) with a promotional flyer. We got talking about switching, and they offered to do a test to see if the phone is compatible. So I thought, hey, why not? So they popped an Eastlink SIM in my phone, turned it back on, picked up the network no problem. Well and good.
The problem occurs when she put my Rogers SIM back in. Boot the phone up and the network wasn't recognizing. No service. We went to Settings > Mobile Networks > Network Operators. The searching took forever then threw up and error. No networks to choose from.
The interesting part is that the Rogers APN's were present. I thought maybe the SIM card went bad. Luckily the Rogers store was across the street so we popped that into a feature phone, no issues. I then thought there was some weird (new) setting preventing it from connecting. So I booted into recovery and restored a backup from three days ago. No luck.
The problem ended up fixing itself, about an hour later, while waiting for the bus (after having given up). I made a few test calls to be sure. Since it's working now, it's merely a curiousity, but the issue stands: what would have caused this and is there any way to restore service faster? Using Tbaldens CM 10.1 if that helps.
Thanks for your thoughts.
Still very interesting. I find now that every time I reboot the phone, it takes a few minutes for service to be established. Long enough for Auto Pilot Mode (one of the apps I use in case I'm in the depths of big buildings) to be engaged. I may have to quarantine that app for a little while. Or just not reboot the phone.
My Rogers SIM is an older card. It would have been pressed in 2007 or 2008 (which is also why the fastest internet I can get on it is EDGE). It may be time I shell out the $10 for a replacement. For whatever reason, that just may fix this newly attained lag on connecting.
joel.maxuel said:
Still very interesting. I find now that every time I reboot the phone, it takes a few minutes for service to be established. Long enough for Auto Pilot Mode (one of the apps I use in case I'm in the depths of big buildings) to be engaged. I may have to quarantine that app for a little while. Or just not reboot the phone.
My Rogers SIM is an older card. It would have been pressed in 2007 or 2008 (which is also why the fastest internet I can get on it is EDGE). It may be time I shell out the $10 for a replacement. For whatever reason, that just may fix this newly attained lag on connecting.
Click to expand...
Click to collapse
Just activated a new Rogers (LTE) SIM card. Booted up the phone, and service was recognized by the time I entered my login PIN. So everything looks good (as it looks like my old SIM was starting to die). I'm still stuck with EDGE, but that is due to the phone being a non-Rogers phone. No big deal there.
I bought a new OPO,
When i opened the box it looked so cool! i booted the device and then saw the beautiful screen. But then the horror started.
I opened the sim slot. put in my Nanosim and closed it. It asked for my pincode... When i enter my pincode it just went to the mainscreen and gave NO signal. Then 5 seconds later it asked me to enter the pincode again....
Over and over and over. So i thought..... My nanosim is bricked! i went to my provider and gotten myself a NEW MICROSIM. I plugged it into the phone and 1 2 3 guess what..... Same problem. i kept trying and trying watched 50 videos on how to plug in your simcard correctly...Still the same problem. I tried my dads sim, my moms sim (different carrier)....SAME PROBLEM.
Then i unlocked the bootloader, rooted it and flashed Oxygen on it. Guess what.... Same problem. Flashed back to CM11. Same problem.
I think its either an antenna problem, or a simreader problem. Anyone have any idea what i could do and what this issue might be? Also i received the phone in this state. The day itself i already contacted customer support with my complaint. So i assume this is warranty right?..
Heres a small video i made for the support about my problem.
https://www.youtube.com/watch?v=PgESNaPO7Xc
Thanks lads
I assume you put the sim correctly as you stated, that is the metal contacts facing downwards. Also, have you tried resetting the phone from the setting menu? Another option would be to dial *#*#4636#*#* and choise the correct network option from the phone menu.
Well, what should i set the network to typing in that *#*#4636#*#*?
Not really a question, more of a statement....
So, my Pixel arrived today from Verizon.... Cool, lots to play with before I am basically locked up away from home the next two days.
Open the box, nice phone, start it up, did a factory refresh (do this every time now for all new phones), and then inserted the SIM and started it up again...
The Phone Activation for the phone doesn't work. Thought at first, it was due to low signal, it not very strong where I live but never been a problem before... still nothing.
Call the 800 number it shows... talk to the rep and there is something weird, the IMEI and ICCID numbers are not in their database... how that happen?
Rep finally says I can take the phone in to a store and they will fix it (Can't do that today) or they can fill out paperwork to get it corrected. 12-24 hours.
Hmmm.... really no choice as I will have no access at all tomorrow and friday so I have to wait.
Hard to fathom that a phone from Verizon shipped to me from them is not properly setup in their database. Still using my Nexus 5X for phone but have the Pixel all setup ready to go when it activates. Just can't use it as a phone yet.
Finally, it activated. BTW, really like the phone a lot.
Well this turned out to be just a waste of time.
A day or two later the phone would only get 1xRTT and no celluar data. No calls in, no calls out... This was the day before Xmas. So the day after they had one on hold for me since stores were running out of stock. I went into the store they insisted I change the SIM card first and it seemed to work,
But when I got home it started to do the same thing. Other phones didn't have any issues there.
Naturally, the phone on hold was now gone. Told they would ship out a replacement... Nothing... checked almost daily and they said they were waiting for phones.
This morning, I was told it would not ship until the 20th of this month which would be almost a full month since I got the phone.
I canceled the order.
Hey guys. I have an unusual problem with my phone.
I was using my phone one night while in bed, playing a game that requires online connection when suddenly, my phone slipped from my hands. I managed to save it from falling to the floor, but it hit the wooden frame of the bed in the process. I checked the phone out and noticed no problem with it. The screen was fine, nothing broken on the exterior. So I tried to go back to my game, but it complained that there was no internet connection. That was when I noticed the signal had disappeared and the phone displayed "No service". I tried turning airplane mode on and off........nothing, restarted the phone.........no change. I turned off the phone and went to sleep.
In the late hours of the morning, I switched it on, and was greeted with the "emergency calls only" warning. I tried removing and re-inserting the sim card, restarting the phone and when I tried everything I could think of, I did a factory reset on the phone. Still, nothing changed. So, to rule out the possibility that the service was at fault, I removed the sim and inserted it into my brother's phone. It worked as it should! I inserted my brother's sim into my phone, same thing. At times, I get "No service", at times, "Emergency calls only", even some times, I get "No sim card", when there's actually a working sim card in the phone. These led me to believe the phone isn't detecting sim cards, but sometimes, the phone recognizes my sim card and the signal shows up, but I'm unable to use mobile data connection, make or receive calls or texts, or even dial a code to check my airtime balance.
So I decided it was definitely the hardware that had developed a fault. But then, one day, I went to visit a friend quite far away from where I lived, and I took my phone with me. To my surprise, my phone worked flawlessly there. I was able to use data connection and was getting good speeds. I was able to call and text. I removed the sim and put in another sim and it was the same.........worked flawlessly. Now, I don't know what to think anymore because as soon as I got back home, I was again getting the No service/Emergency calls only warnings, and the same sims work in my brother's phone - my brother lives with me.
** I know (or think) it's not a software problem because it would have been resolved after I hard reset it. Plus, it all started when it hit the bed.
** I know it's not the service in my area because the sim works in my brother's phone and my brother stays with me.
** I can't decide if it's an hardware problem because sometimes it works, sometimes it doesn't.
Some facts about the phone (if it helps)
** The phone is rooted
** It uses a sim tray. The type that allows two micro-sims or one micro-sim and one sd-card.
** The phone gets hot when I use it extensively.
I'd appreciate any help. Thanks guys.
Same thing happend to my phone it would have a mind of its own but it turned out that out in an open field the phone works but if you get any kind of walls around your phone the network wod not work. This is caused by a hardwsre problem took it to the shop and git it fixed.
khalid2882 said:
Same thing happend to my phone it would have a mind of its own but it turned out that out in an open field the phone works but if you get any kind of walls around your phone the network wod not work. This is caused by a hardwsre problem took it to the shop and git it fixed.
Click to expand...
Click to collapse
Thanks for replying bro. I plan to take it out for repairs soon.